Gold's Gym

My girl friend and I had signed up with Gold's Gym. This was at the then new downtown location known as Eau Claire. We later did a membership transfer to another Gold's Gym location. Our memberships were always paid by visa and never late. After approximately half a year of doing the membership transfer to the more convenient location we got a notice for collection from a collection agency. This was for the amount of $2 dollars. We didn't get a call or a notice prior to the collection agency's letter. The letter stated that if the $2 dollars wasn't paid within 10 days that it may affect our credit. We immediately tried calling Gold's Gym to resolve the issue. We were told by one associate that it was probably a "bad transfer", and that we should contact Gold's Gym's Northland office. Apparently this was the head office for all of the Gold's Gyms in Calgary. We then tried to contact the accounts person at that location. It would seem that this person was unavailable at all the times that we would called or with another client. She doesn't take messages or emails. The receptionist there also gave one excuse of, "she is training another employee so she may not get back to you right away." The receptionist even told us to just pay the $2 dollars. We didn't think this was fair because we didn't do anything wrong. Time was of the essence for us as we did not want our credit effected. We also tried emailing and calling the other Gold's Gym locations. To date there has not been any return calls or emails. This person was supposedly the one person who could resolve our issue. Buying a home was the next thing on our minds so I hope you can see where I'm going with this. Credit does impact us and this is why we're so fustrated with the inner management of Gold's Gym. I hope this doesn't happen to anyone else and I'll keep posting to see how this fans out. Let's hope this hasn't happened to you too!

I moved to a new address within the city and gold's was no longer accessible. I went in on october 3rd, 2007 to cancel my account. I spoke with an individual at the front desk and was advised I had to send in my cancellation by letter. I asked if I may drop it off, and was told no, it had to be mailed. Fine.

Because my credit card expired, gold's could not charge my old credit card because it was invalid. So, on on the same day I inquired about cancellation, I also cleared up my account and payed a small late fee. No problem! Account clean, I was ready to move on.

The next day I mailed in my letter. I received no asf international bill for november, so I assumed everything was ok. I was totally wrong. I received a bill mid december, stating I owed money for 3 months.

I called gold's gym and was given an e-mail address for one of the account managers. I sent her an e-mail stating what the problem was. I did receive a reply asking for more information, to which I replied. Weeks went by with no answer. I called again, and asked for another account manager. I spoke with another gentleman that advised me he would promise to look into this. He advised me it may take some time to get this fixed, and for me to patiently wait. No problem, I did so, and 3 weeks went by with no reply. I tried the e-mail address again, no reply. I tried calling, but it seems like the account managers are always busy or there are none available.

I called asf international to try and cancel my account. They are the billing authority, after all. I was advised that asf international is 'not authorized to cancel accounts'.

I am at a loss. I don't know how to get through to these people. Apparently I owe something like $300+. I have not been going to the gym for the past 5 months. But to this date, my account is not canceled.