McDonald's reviews and complaints 1
View all 2876 complaintsMcDonald's - wrong order
I have been a loyal McDonalds customer for many years. I have been to many different locations, usually I get what I order. I can even understand that occasionally my order might get mixed up especially at some verry bussy locations. However the McDonalds at 3611 - 17 Ave. SW, Calgary, Alberta has not given me my correct order in literally 10 years. In fact even though it is the closest McDonalds to my house, I have been diving out of my way to a different location everytime i wanted their food for the last 2 years because i do not like dealing with incompotence. The reason I finally stopped going to this location was that instead of going through the drive thru I went inside and as I put in my order I told the cashier and the mannager that they never get my order right, it was a bit of a lage order 4 adult meals and 3 happy meals for my friends kids. My friend and Iwatched them put the order together and as all appeared to be there we paid and left. The kids were all so happy to get a happy meal each but when each of them discovered that they all got ripped off on the toys they almost cried over it. I called and complained and was told to go back to the location and get the toys which is fine however no apalogy and it was a half hour drive from my friends place so I simply told them that i was not going back there anymore. Today i had a craving for an angus burger and I was pressed for time so I decided that after 2 years i would try this location again. I went to the drive thru and as i got my order I simly checked the number of burgers in the bag. I arrived home, unpacked my food and discovered that the burger at the bottom of the bag was not an angus but a chicken sanwich. I called to complain and was told that my next meal was free but no actual apalogy. I then replied that i do not want a free meal from them as it would probably be the wrong order anyway and I informed them that I will not set foot in that location ever again and that I would discourage others from going to that location. If you live in Calgary please avoid the McDonalds at 3611 - 17 Ave. SW as it seems to be staffed by incompotent idiots.
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Use to the special orders were the screw ups not this time..Around dinner time we stopped at McDonalds to pick up three burgers and three chicken sandwiches..the first burger was a regular burger with ketchup only, the second was a double cheeseburger with mustard only and the third was a double cheese burger with no changes at all..plus we asked for three chicken sandwiches plain and a large order of fries..well, we got the burger with ketchup only as well as the three plain chicken sandwiches and the large fries..however one double cheeseburger had the requested mustard, but the not wanted onions..I told my Baby I would just give her my onions..but then I noticed her double cheeseburger was missing completely..so she parked the car (we are over getting cheated out of food we pay for) and went inside...the first thing the Guy behind the counter said was "what, wasn't the special orders right?" my Baby said "one was wrong it had onions, but I'm going to get those, I'm in here coz you forgot my regular double cheeseburger completely..his response "oh" no I'm sorry nothing...he merely grabbed the forgotten cheeseburger and dropped it on the counter then he turned his back on her and went on with his conversation! I should add there was no one at the counter waiting to order and barely anyone eating in the dining room the drive through had two cars behind us and one by that time had already pulled around us and someone was heading inside the door, the second car pulled around us and also parked..(that McDonalds is known for horrible service and rude employees) so they were not swamped when they got our order (and it would seem the other orders were wrong as well) just lazy!
I went to Mcdonals drive through in Spring Valley, Illinois. I ordered a 10 piece chicken nuget and a snack wrap. When I recieved my order, I recieved 4 double cheese burgers kechup only. I was assured that this was my order, so I let. I am never going to McDonalds again and I hope that they soon run out of bussiness, and therefore go bankrupt.
I went to McDonalds and ordered a 10 piece chicken nuggets and a snack wrap. When I recieved my order in it was 4 double cheeseburgers. I was assured that this was my order, I don't like being called a liar so I left. I think that I deserve my money back, and I will not go to another McDonalds until they do. This has happened to me many times. I hope McDonalds does not sell anther thing.
Hi...
I ordered a Mcnugget meal with 6 nuggets... & when i got back to work.. i saw that there was only 3 nuggests... & when i saw the recepit... they had charged me for 6 nuggest... yet they backed only 3...!
I dont know how many times i have complained about the lidcome mac's...
the only reason i go there is cos they are halal & its close to my work... but the amount of times the orders have been wrong... & the amount of times ive had drive back cos they missed out on putting the right order in the bag...
Once ... i when there... orded to Big mac meals...& once i got home... nither of the big mac's had any pattys in them... is in NO meat in there at all..! this is bull crap...
cant mac's teach their employees to difference between 3 & 6...! & how does someone miss putting pattys in 2..not just one...BUT 2 big mac's...!
NOT HAPPY...!
I actually asked on the drive through of chicken delux cripy burger but i was been served Chicken Bacon Delux burger which i haven't noticed at the time of delivery and noticed it after eating half of the burger.
the problem is eating bacon is strictly against my religion and which i think its a big sin i ever commited and it hurted my sentiment.
if any problems u can listen to the recording.i got the reciept with me.
was my worst experience and would not visit Maccus again and will also suggest others the same.
Thank you
oh poor baby .. you didnt get your angus .. also if you sat and watched them put the order together nut yet it was still wrong... WHIS THE IMCOMPOTENT IDIOT? youuuuuuuuuuuuuuuu
I have to complain about Lidcome's maccas as well, ordered a big mac and when i got home and opened it, the all three buns were flipped the wrong way and the coke was a quarter full, I mean its a "small" thing, but their management under-go's months of training after his purchased the franchise, There shouldnt even be any faults, at least Teach your staff How to fill orders properly, its so minor you cant possibly get it wrong without the effort to purposely make them go wrong.
OMG! How dare they be human!
I don't blame you. I work at a McDonald's and I think it's common sense to make sure you get some meat on there. Next time your order is wrong call the store and have them write your name down in a notebook, then you'll get what they got wrong for free the next time you go in. There are also ways to get out of a McDonald's quicker instead of waiting forever for your food. If you're interested, copy the link below and paste it into a new browser tab:
http://socyberty.com/issues/ten-ways-to-get-your-food-quicker-at-mcdonalds/
I would say this is a little excessive, mistakes happen.
It would be start to open a bag when it is handed to you to make sure that that is what you need as well.