Rona reviews and complaints 1
View all 118 complaintsRona - Promotion codes don't work
I subscribed to the newsletter hoping to get $10.00 off. I got a promotion code that I could apply to my 150.00 online purchase. One single item (RCR Concord Carpet Runner 36-in x 50-ft - Anthracite). Promo code:01BRNSF-KZZTZP3. The item is not excluded in the conditions (posted below). After trying to apply the promocode on check-out, it did not work. This is misleading the customers and extremely annoying. Now I have to deal with customer service.
* Save $10 on your next purchase of $50 or more on items at regular prices, before taxes. Offer valid for the first subscription to the RONA newsletter only. If you are eligible, your discount coupon will be sent to you by email, once your subscription is confirmed. The discount coupon is valid for 30 days after its receipt and must be remitted in electronic or paper format at all participating RONA stores OR at www.rona.ca by entering the promotional code in the "Promotion Code" field of the online shopping cart. Only purchases of in-stock products at regular price paid in cash, debit or credit card or by Paypal are eligible. This offer also applies on products being delivered and/or installed if delivery and/or installation charges are paid in full at time of purchase. RONA reserves the right to limit quantities of products purchased. While stocks last. Limit of 15 units of the same product. RONA reserves the right to limit quantities of products purchased. While stocks last. Doesn't apply to purchases of construction lumber (wood, plywood, OSB, treated wood, cedar, composite), asphalt shingles, gypsum panels, major appliances and branded products: Alfred, Thor Kitchen, Canexel, Rockwool, Dyson, Google Home, Nest, Ecobee, Broil King, Kamado Joe, Napoléon, Traeger, Weber, Arlo, Samsung Smart Home, Lutron Caseta, Amazon, Cabanons Riopel, Kohler web exclusive products; does not apply to Sico Evolution and Sico Muse products. Cannot be combined with any other offer. Cannot be used in conjunction with any other coupon, discount, instant savings or rebates on kitchen cabinets or promotional offer including; RONA employee discounts, RONA low price guarantee, RONAdvantages incentives, or any other special pricing programs. Cannot be used in conjunction with the following products and/or services: extended protection plans, installation, shipping, assembly, rentals, cut-shop service, delivery charges, service purchases, labour, tool rentals etc. or previous sales. Gift card, special orders or purchases made with in-store accounts or purchases made PEFC Certified by clients with a specific contractual agreement executed with RONA are not eligible for this offer. Doesn't apply to previous purchases and layaways. Not convertible into cash. Certain conditions apply.
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Spent 1 hour and 7mins on the phone with an online rep trying to order a Galanz 3.1 cu FT Upright Freezer. She was giving me different info than what I was reading online. She was trying to price match with walmart. She was asking for all sorts of numbers to do the match which I was providing. She kept me on hold endless times confirming with her senior team. She couldn't confirm if the product would be delivered to my home or store. The price match credit along with the $10 coupon for joining the email list was to be given as a credit after purchasing. I ordered the product and then I was told that she couldn't give me the match as her senior staff would not approve? Now I have to wait 3-5 days for the credit. She told me she emailed the vendor directly to cancel the order. I wanted to use my air mile cash money but Rona doesn't subscribe to e-voucher and you can only redeem in store ...this product was exclusively online. I could have easily bought this from Walmart without any hassle but I thought, hey why not shop at a canadian store...NOT SHOPPING AT RONA AGAIN