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CB Home Safety and Security Fluent Home 10665 Jasper Ave 14th Floor, Edmonton, AB, T5J 3S9, CA
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Fluent Home
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Fluent Home

10665 Jasper Ave 14th Floor, Edmonton, AB, T5J 3S9, CA
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1 complaint
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Website
www.fluenthome.com
Phone number
+1 (855) 238-4826
Category
Home Safety and Security
Working hours
Mon
6:00 am - 9:00 pm
Tue
6:00 am - 9:00 pm
Wed
6:00 am - 9:00 pm
Thu
6:00 am - 9:00 pm
Fri
6:00 am - 9:00 pm
Sat
6:00 pm - 9:00 pm
Sun
9:00 am - 6:00 pm

Fluent Home reviews and complaints 1

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5:16 pm EST
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Fluent Home - Security

I have been trying to cancel my home security services for three months now with no luck.
Every time I am told someone from the resolution department will call me back and they never do.
My last call I was told the same thing and I asked to be transferred to the resolution department and the agent fake named "Sam Gear" said they don't take calls or emails that they only call back within 24hrs. I asked to speak to her supervisor and she said her supervisor will only tell me the same thing. She told me I was in a contract and I said my contract ended and I want to cancel the service and then she said it automatically renews month to month and I will have to pay for the rest of my life. Haha, what a joke. Next step civil action.

Desired outcome: Cancel the service

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Fluent Home representative's response
Mar 17, 2022 2:43 pm EDT
Fluent Home customer support contacts
Phone numbers

+1 (855) 238-4826

Address

7319 104 ST NW, Edmonton, AB, T6E4B9, CA

Website

www.fluenthome.com

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Hello, Thank you for writing this review and being a Fluent customer. I am so sorry to hear that you are looking to go in another direction and am glad you reached out to our team as we are dedicated to resolving your issues. Fluent Home cares deeply about our customers. Please reach back out to us as soon as possible so we can assist with these concerns. You may also call us at 855-238-4826 to speak to our friendly Customer Loyalty Team over the phone to resolve this. 
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