McDonald's

Sat in drive through for 30mins for them to say for the millionth time there ice cream machine is down and then we sat another 15 mins in line till we just left with four cars still ahead in line

Ever since you put the double drive though, the customers wait twice as long for there food I had already paid for my food I waited 45 minute's for my food everything went out the window you have to come up with a bettr idea or your going to lose a lot of costomers

I went to Mcdonalds Restaurant 1 morning to get a quick beakfast befor work, there was a short line up at the drive through, so i went inside, only 1 person in line, i put in my order & as i was waiting for about 15 min. as i watched numerous cars go through the drive thru, i noticed the young fellow filling orders for the drive thru wearing blue jeans sweatshirt & baseball cap packing food while constantly wiping his hands on his jeans & sweatshirt, lifting his ballcap running his fingers throught his hair, then i see him putting hashbrowns in deepfryer with his fingers. Ihad lots of time to see this because it took so long to get a single egg mcmuffin

I guess I don't understand how you can walk into a fast food joint, see lines to the back of the restaurant, and still be angry that there is a wait. Rushes cannot always be predicted and employees call in. Some things are out of the control of the restaurant.

I call ### on the 30 minute wait. And even if you did wait that long it's your own fault. You're not a prisoner, you can make your own decisions. Obviously you chose to poison your body with disgusting food, so I guess smart decisions aren't your thing. Am------I------right------?

Were the only issues the long wait and workers not wearing gloves? In some states, workers do not legally have to wear glove while preparing food, as long as they wash their hands at regular intervals.

I worked at McDonalds for 8 years during high school and university. I have to say that it sucks that you had to wait so long, but crap happens. I remember big crowds coming in at unexpected times (over 100 at 7am once), and we just had to work our butts off. Personally, I always tried to smile apologetically and be friendly, but there is not much you can do.

Was there workers standing around talking? Was it a time of the day where it would be expected to be busy? How many workers were in the whole store (including kitchen)? Was the register worker deliberately unfriendly? Was the register worker trying to compensate for the rush? Did they look like they wanted to cry?

I am not saying you should not complain. Complain to management (or franchisee or corporate) to get more workers on. It took my store TWO FREAKING YEARS to get someone to cover a huge rush we had every wednesday at 11pm. If it continues be persistant.

The McDonalds in Johnstown PA, especially the one on Napoleon Street and Lyter Drive are notorious for taking forever in the drive thru. Their customer service is one of the worst around here. Forget about getting a thank you or smile. They shove the order at you and shut the window so they continue to socialize with their co-workers and don't care if they failed to give you napkins or straws. Be sure to check your order before you pull away from the window because 80% of the time something is missing.

I went through the drive through today (the one by Giant Tiger) after ordering a Big Mac meal, got home and my fries were half full and my burger had no pickles, onions, one slice of cheese and a very little sauce and lettuce. She passed my drinks to me and dropped straws and I had to ask for her to give me a couple more. They were not busy but they are sure willing to take your money and not give you what your paying for.

How long does it take to prepare an egg mcmuffin then? Mcdo Ozamis sucks! They got me twice. Very poor service. Managers lack the ability to supervise and monitor their crew. Just this morning I ordered 2 egg mcmuffins and I was told it will take 5 min to prepare. But their 5 min was multiplied by 4 and I starved as I waited for my breakfast. When it was delivered to my table, I asked why it was delayed and the answer was, "nadugay pagdeliver". Wow! Thats some excuse from a global fastfood chain. Now this is a disgrace to the whole Mcdonalds community. That is not fastfood... that is slowfood. The crew also lacks the adequate training and product orientation. A year a go I ordered a taro pie and I was given an apple pie placed in a box/pouch that says "taro" pie. Can't they tell the difference or they just lack the system to be efficient. They better not stock rodents poison near the kitchen least they serve that to their customers.

So how is this a complaint or are you complaining about yourself and why you constantly eat mcdonalds everyday? Bet your life expectancy is below 50.

I was just wondering how one of your stores can be labeled a 24 hour store with the signage on the building and yet be all closed up by midnight or one o'clock with the garbage cans in the drive through when I go by it every night since the store was open and I am in the area anyways for work, I've seen lots of other people have to back out of the drive through because of them been closed the store in question is on tamarack way in Edmonton alberta it is possibly be a franchise don't know for sure I just thought you would like to know about it. Thank you Darcy Schulz

I just dropped by the mcdonald's at oliver square june 29 around 10pm and i was so disappointed that the crew just spilled my juice and accidentally dunked his hand on it and didn't even bother changing it. Our order doesn't have a napkins, ketchup and straw. YOU GOTTA TEACH YOUR STAFF NOT TO RUSH THINGS CAUSE COSTUMERS ARE COSTUMERS.

Well we went to the McDonald's at 16725 Stony plain Rd in Edmonton AB this is not the first time they have messed up our orders we are allergic to onions so every time we order we say NO ONIONS they put no onions on the receipt but still put the onions on the burgers. I talked to the manager of the store on Oct 8 20114 and explained the issue he said come in. Well when the wife went in with the receipt prove that they messed up the manager gave my wife attitude. Telling her if you have so many problems with our store why do you keep coming back here. And many other things to boot. What customer service there they do not care if you are allergic to things or not I personally am not ending it here I will fight this right to the end it is our money that is being spent on this food.. How dare them put customers through this if I do not get a call back asap or i do not get any good feedback from these owners it will go further i refused to be ripped off by these people this manger better not be employed as a manger they have NO SKILL FOR CUSTOMERS maybe it's time for them to be treated like they treat us and see how they like it. Like i said this is not the first time like this it has been many times.

I have been eating at McDonald’s for many years now and have never encountered such poor service. I am writing you this letter to inform you of this lack of hygiene.

I went to eat burger at Mac Donald's at Great India Place Noida, Uttar Pradesh on Thursday, 29th March 2012 at around 6:00 to 6:30 PM.

I ordered one Mac spicy chicken, i french fry & one small coke.
I ate the entire stuff & sipped the entire coke.

To my utter dismay, after sipping the coke, i was trying to look at the ice cubes left inside, it was shocking to see a dead insect similar to cockroach was lying over the ice cubes.

I felt so bad to see the insect inside, it was so unhealthy even if you feel, that you sip/finish the drink, then you get to see the dead cockroach, had i not opened the cover of the glass, i would have never come to know about it.

I spoke to the manager & wrote a complaint(my name can be matched from the complaint letter)to take a strong action against the hygiene department if any, this was the first time when i gave such a feedback to any of the outlet /product i have been to.

I do not know, whether it would progress to the right members or not, as i even did not take the receipt number /photo to keep that as an evidence.

I asked the manager's name, whose name was Rishabh as told, he assured me that i will get a call/email with in a week from his manager about the worst experience.

I am hoping that i will get a call, i doubt they might manipulate my written complaint or might tear the paper itself, that is why i intend to let people know here, also they should see the items before even tasting it, i lost my trust over Mac Donald's, especially for this outlet.

It will be a while before I will attempt to eat at your location again. I hope you will be able to resolve these lack-of-hygiene issues, so others will not have to go through the frustration and disappointment I had to endure

I am lucky that i have not fallen ill till now & able to write this.
I urge you to take strong action & let me know the proceedings.

Sourish

DO NOT GO TO THIS LOCATION!

The staff at this location is darn rude with you they don't listen to you
when you are trying to tell them your order. They constantly screw up your orders. The customer service is just horrible at this location and the staff give you nothing but attitude! Then when you complain to the head office in Toronto it takes them 23 days for them to respond to your complaint and then the person that calls you up gives you more attitude and nothing but excuses as for the reason why it took them 23 days to respond to you and for the problems at the store. This really shows how little McDonald's head office really cares about customer service. I faxed a complaint over to the head office and no one even cared enough to respond to it till 23 days later. The fax was sent to [protected]. Funny I sent the complaint to Toronto and I get a phone call from [protected] from a woman who identified herself as being from McDonald's this is a Vancouver phone number.

McDonald's Restaurants of Canada Limited
2 McDonald's Place
Toronto, Ontario, Canada
M3C 3L4
Toronto: [protected]
Fax: [protected]

Here are their other offices too.

Toronto: [protected]
Vancouver: [protected]
Montreal: [protected]

Then this woman I spoke to from Vancouver just gave me more attitude and when I asked to speak to her manager she tried transferring me to Toronto and then hung up on me. Ya real nice company this is. I will never go back to a McDonald's again! This has to be one of the WORST companies I have ever seen!

I personally have had at least 3 problems at this location. This store is horribly run with inept staff and absolutely clueless management it is the blind leading the blind at this location.

I used to work there, that's why I left, was because of her. The old manager, now he was a nice guy but when Kristy came in, that was the end of it. She wasn't very nice to me and I was a damn good worker. I'm glad she left. I remember a lot of my regulars. A lot of them left because of her. I hope she reads this because maybe she might know who I am!

Kristy is not the one with the problem, it is that skinny white boy manager. Braydon or brandon or something. Go there when he is working and listen to they way he talks to the workers there. I hear him yelling at the employees, and they say nothing. He is rude, arroggent, and he even eats and drinks on the floor. I go to McDonald's often it is close to where I work. Something needs to be done about him because it is apparant he gets away with everything he keeps doing it. One of those workers needs to stand up and go higher up. The employees there don't seem to be taking any action, and I don't understand how they can work with him. They always seem so miserable when he works, and its just a horrible place to go. Why cant they do anything about him?

She has favoritism down to an art. If you are female, you are on her good side. If she likes you, you work the 9-5, if not, you get the graveyard. Leave a shift after you 8 hours of slavery, but have a small duty left unfinshed, beware her wrath... while she thinks a graveyard shift is 11 PM to 3 AM... and the work she does not accomplish because she leaves 4 hours early can be done in the morning by the next manager... but do not do this to her, or you get a 0 of 4 on your review... which makes other managers cranky, and therefore our shifts with these other managers are not too pleasant...

To whom ever wrote this. I am a good friend of Kristy's and you are obviously an angry ex employee who didn't get their way in some small situation who left in a rant. I have worked with Kristy before and am proud to have worked in her patch. I used to work for Oliver Sqaure before being transferred and she is a great person. As someone who works on the salary management team for Edmonton, I understand some people tend to take the way they are managed at a business and take it personally. You have to have people number 1 on your mind correct. But as managers we have to run those businesses and find a balance. And how dare you throw in her face that she wants to leave on time, those of us who are on salary go into working for free past 8 hours and are constantly on call, we do have families and friends and lives. Do you choose to go home when your off? We do as well. Lazy workers who are forced to work, usually find something to accuse the manager of to offset their lazyness. Ie, racism, gender discrimination, age, things like that. If she were to call you a racial slur and bander you to fellow managers or employees, that would be one thing, but what did she "actually" do? I would like to know, as she is not racist and I believe that with you accusing her of it and not putting a reason, that you might in fact be the rascist one, and because she is white, she is a scapegoat for that accusation. Perhaps you should take a look at yourself before you throw stones in a glass house. How embarrasing.

Dear !belay;

I wish that you would repost and give some more details.

You are right, in that some people feel hard done by, and abused there. Most people unfortunately never complain.

I have also heard about people leaving because of Kristy. Now this might be less to do with Kristy, and more to do with the previous manager who (I have heard was really nice).

When people are treated well, they stay and in time wages go up; In my experience with McDonalds, this is something that McDonalds tries to avoid by various methods. Think of it like this, why would you want an expensive employee, when a new one is cheaper, after all, it is only McDonalds, it is cheap, who goes there for the quality?

Yes in time, this attitude leads to a place where people don't care, and only the youngest, most desperate or laziest (Me), people work, churning out over the years a less and less desirable product. Which means that the company must search harder and harder for those poor souls who are desperate enough to stay there; well, only until something better comes along.

Glenn Burley
Oliver Square McDonalds
Employee 0016
(for now)

As for Kristy, she doesn't seem to get close to people. when she builds confidence in herself and opens up a bit, she will probably develop into one of those managers that people want to work hard for; and once she overcomes her shyness, she will be one of the good ones. Unfortunately this is also when she will probably be snapped up by a company with a bit more "heart".