Visions Electronics

Last Monday, Nov 25, we drove to your Grande Prairie store with the intent of purchasing a Sony 75" tv. The salesman that we dealt with convinced us that we would be happier with the Samsung 75" tv (UN75RU8000) because of picture quality and clarity. We discussed a soundbar and sub-woofer package but it was just beyond our means especially with added warranty costs. We set the tv up and are happy with the quality of it so far. Now we have noticed online that there was a Samsung 75" tv (UN75NU6900) available for less money that included a Klipsch soundbar and wireless sub-woofer. It is very disappointing that we were not told about this model or given the option of choosing this complete set for less money. Given the higher cost of the tv that we purchased, we should have automatically received the soundbar and sub-woofer bonus. The salesman said that there was nothing that they could do and were sorry that we weren't given more options while in the store to make a more informed decision. It has been disappointing.

Warning: this store is currently advertising items they know they do not have in stock, then changing ("upgrading") to different models before mailing the item to the customer. A few days ago, I placed an order for a samsung 50h5203 tv because they had a good price. The ad said "limited quantities" but my order went through, no problem. To make sure they had enough, I tried to place an order for 50 more tv's, just to see if I could checkout, and there was no problem... Then, on the day the tv was to be shipped, I called them to inquire about the status of my order. They said it was about to be shipped... And "oh! By the way, I have been upgraded to another model. " this newer model is poorly rated and I had no interest in buying it. They asked if there was another tv I wanted, and I chose another one whose ad also said "limited quantities". They told me that one was also out of stock. I said, "i just tried to place an order for 20 of them and it was going through!". I was told that the inventory is not always up to date. I said... So you're off by hundreds of tv's?!?!? Lol they woman just sat there giving me some bs. They acted like they had no intention of even removing the ads, even when stock was long gone - assuming they even had any stock in the first place. So what this company seems to be doing is, placing ads for stock they do not have, at a better price than everyone else, typing in "limited quantities", and then switching models that are less desirable, in hopes the customer won't mind! I hadn't even gotten a notification that the model was changed, even though the tv was to be shipped that day! They claimed they would have called me shortly. Unbelievable. Oh, and when I offered to take another much better tv instead of the model I ordered, they offered to give me $22 off lol how generous now, I have probably lost a bunch of good deals on a tv, thinking I had already bought one. Visions electronics should not be trusted... And you can bet I will tell everyone I know.