Real Canadian Superstore

I have had so many unpleasant experiences with supervising staff at the Campbell River, B.C. Store and the policy that they are told to follow in that there can be only one gift per customer no matter how much they spend.

I have been a long standing loyal customer of Superstore. I normally shop a huge order once per month. My last order cost me $650.00 which is substantially less than what I normally spend which would average $900.00.

In my experience on June 25/2023 at approximately 7:30 PM, after I had loaded all of my groceries, I told the cashier that I had $50.00 worth of points outstanding and would like to use them against the cost of my groceries. He acknowledged that he would. When he finished running through my order he told me I was eligible for ONE free gift (a box of various condiments). I replied that I should be eligible for TWO since I had spent double the amount that was required to receive the gift. His reply was that he is instructed to give only one gift per customer. LET ME BE CLEAR.,. MY LOGIC IS THAT I COULD HAVE DONE ONE OF TWO THINGS... 1) I could have told him then to take back $300.00 worth of my groceries which would than have me spending less at their store and their staff would have to gather up all of those groceries