Real Canadian Superstore
Reviews and Complaints

2024/06/13
I was treated very poorly by the manager and employee. at superstore north side
12350 137aveEdmonton Nw
Just because I forgot one item. I've already paid for it
I came back next day to pick it up
The manager start shouts at me and makes an angry face. she was like
I WILL GAVE IT TO YOU THIS TIME
BUT IF YOU DO IT AGAIN. I WILL NOT GIVE IT TO YOU
I was like. I didn’t do in purpose. I just forgot it.
I am customer more than 5 years this is first time I forgot items

I went to the superstore on 137th Street and 127th Street

After I paid for my items and left I forgot one item. the diapers were $41

The next morning I came to the customer service manager there and she said I will give it to you this time but if you do it again I will not give it to you.

Her attitude was very bad. It was like being yelled at while all the customers looked at me. This happened on 06/13/2024

I go shopping only once in a way. This incident was at Independent store at Champlain mall.

I had a tote bag on my shoulder with 4 books, I picked up some bananas & went to the self ck out. After paying the bill, this women at the self ck out (I am brown & middle aged) asks me to check my bag.

I got a bit rattled & asked for the manger. And he sided with the employee that they have the right to check bags since I am in their property. If I don't like it don't come again.

My issue is that they do it randomly, may be based on the race, appearance of the customer which is discrimination. The manger was pretty rude & his name was Shaun. By the way, I have a rare medical condition which makes me walk unsteady.

Anyways I showed my bag under protest & stormed out. Never going back to that stupid store

I just visited Regina prince of wales drive super store today, there was pepper bag scanned wrong price 6.59$ and when I asked for price check the associate started yelling on me and refused to do even after checking and confirming that

It is 3.97$ she refused me to give it as a free and even for 3.97$(as per scanning code of practice rule it should be free if scanning price is higher than shelf price ) and told if u want to buy u can buy at same price or leave. It’s not about 4$ it’s about she intentionally keep me on wait for 15mins and after ignoring and yelling in front of all customers she haven’t confessed her mistake. Is it kind of customer services we can expect from big stores like superstore?

A PC Optimum Event ( 25,000 points) for every $100.00 spent. was on at the Superstore @ St. Annes Road. I purchased 4 NN Ibuprofen tablets each @ $26.99. When i went through the checkout with my Optimum card , the offer was not applied. I then went to Customer Service and requested my points. The cashier stated that the items purchased have never qualified for the points. I said i have always received points on these items when ever the event was on. He called his Supervisor and she agreed with him and points would not be offered. . I said i would return them. The following day i went back and repurchased the aforementioned items and on my receipt the items did qualify for the 25,000 points. Obviously he knows [censored]! Go figure!

This cashier name belle in counter 10 on 02/08/24 around 14:46, she was so rude and unprofessional. She gave us the angry face and rolled her eyes when she saw our 2 full cart, while scanning our stuff shes nagging and throwing it to the conveyor.

This week Dec 29/23, your no name rice crackers went from $1.25 each to $1.69! What the heck? .44 cent increase? On the yellow brand you touted to keep low prices on for your customers? This is holiday gouging! You did the same thing last Christmas with the frozen shrimp! Won't be shopping at Canadian Superstore anymore. Walmart and Dollar stores give seniors a break.

It expired 2 days before the expiry date on the package. expiry was Dec 31, 2023

I was told I can't be refunded if I did not have a receipt, by the store manager at the North Vancouver location on Dec 30, 2023 . I left the produce on the counter at the store with the manager. I have been shopping there for 20 years and have had to return bad produce 6 times in 20 years. I was very upset that this manager would not honour PC product because I didn't have a receipt. what difference would a receipt make in this situation?

Superstore would not ad match the Campbells Soup that Walmart has in their flyer listed at 77 cents a can. There is no limit. We are at the till going to pay, they only allow us 2 tins at 77 cents each.

I spoke to manager, she would not give her name, she goes on to tell me it is in their one page flyer that they can put limits. I explain to her I am blind, I show her my Sask. ID that confirms that I"m blind. I tell her there is no way I can read that. I explain to her this is not ad matching at all. We ended up leaving all our groceries at the till, which was over 350.00 without the canned soup. Willingly went to WALMART and got what we needed without limits on the canned soup. What I experienced today is just wrong. The management @ superstore was very cold and very unreceptive, she didn't have the time of day to deal with this issue.

Nov 4, 2023

Superstore Metrotown

Burnaby bc

I attempted to return a set of lightbulbs that I bought two months ago. The receipt specifically said exchange after 14 days. However the workers at customer service denied me an exchange saying they make their own policies and they don’t do exchanges after 14 days. This directly contradicts the policy.

I was at the superstore flashfood today and getting my product when some of my product was missing they did they might be gave the wrong product to other customers so they wanted me to refunded it but I been ripped off so may times the money refunded won't comeback in my account but the lady on customer service isn't very helpful and not hso nice telling me that it's not thier fault and whose fault is this then it's me bit this lady not so very nice to me at all so disgusting the easy they treat customers. This is not a good customer service so disappointed

My husband purchased a flip phone from your mobile store, it has not worked right from the get go. After trying everything he decided to return it, but it was day 17 and refunds only given after 15. Really? It does not work, he has returned multiple times to ask for help, they say call tech support from your phone..but the phone does not work so how do we do that. It calls out but no one can hear your voice, and if you call in no one can hear your voice. We tried multiple providers to see if that’s the problem but it is definitely the phone.Having shopped at this store since it was a small Loblaws I must say I am very disappointed, I would have thought you would get a full refund for faulty equipment even tho 2 days past refund policy. Vicki Barton.

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