Real Canadian Superstore’s earns a 1.1-star rating from 693 reviews, showing that the majority of shoppers are dissatisfied with their purchases and overall shopping experience.
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Real Canadian Superstore - They trap you inside like rats
Went into the store at 1:30 to get two items, the lines were long jammed full of huge buggies. I decided to leave but every means of leaving had been blocked: The checkout lanes were full of people and buggies, and the ones not in use were literally barricaded with chains and multiple big buggies. The only way to leave was through the entrance which ha...
Read full review of Real Canadian Superstore and 2 commentsCustomer service poor
2024/06/13
I was treated very poorly by the manager and employee. at superstore north side
12350 137aveEdmonton Nw
Just because I forgot one item. I've already paid for it
I came back next day to pick it up
The manager start shouts at me and makes an angry face. she was like
I WILL GAVE IT TO YOU THIS TIME
BUT IF YOU DO IT AGAIN. I WILL NOT GIVE IT TO YOU
I was like. I didn’t do in purpose. I just forgot it.
I am customer more than 5 years this is first time I forgot items
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Worst customer service
I went to the superstore on 137th Street and 127th Street
After I paid for my items and left I forgot one item. the diapers were $41
The next morning I came to the customer service manager there and she said I will give it to you this time but if you do it again I will not give it to you.
Her attitude was very bad. It was like being yelled at while all the customers looked at me. This happened on 06/13/2024
I noticed your response to my post, and I wanted to address it. While I understand that everyone has opinions, I found your remarks to be quite unnecessary and inappropriate.
Yes, I did make a mistake by forgetting to take the diapers with me, which I acknowledged. However, referring to me as a toddler and making derogatory comments about needing diapers was uncalled for. Everyone makes mistakes, and a little empathy goes a long way.
I'm sharing this experience not to blame anyone but to highlight how such situations can be handled better by customer service. Your response, on the other hand, was not constructive and came across as quite hostile. When was the last time you checked yourself out as mentally unhinged?
Let’s keep this forum respectful and supportive, as it’s intended to be a place for constructive feedback and resolution.
My father also told CPS that he has had concerns about how I treat my so. I lied about him doing things to me in the shower. No one belives me thought since I lied about others. When my boyfriend broke up with me In lied and said he messed with me. I lied about my English teacher putting his hands down my shirt because he gave me a detention for using profanity at another student. Both cases were investigated and I was found out that I lied.
Now my son is in a foster home because I hurt him in anger. I was angry at Real Canadian Superstore. CPS took my son from me. Soemeone saw mw hurting him and called them.
Unbelievable! You spend your hard-earned money at the superstore, and that's the treatment you get? Totally unacceptable. The customer service manager needs a lesson in manners and respect.
First thing, call the store and ask to speak with the highest manager available. Explain exactly what happened, and make it clear that the attitude you received was completely out of line. You shouldn't be treated like that, especially in front of other customers.
Tell them you expect an apology and proper handling of your concerns. They need to know that loyal customers like you deserve better treatment. If they don’t respond properly, don’t hesitate to share your experience on social media. Companies hate bad press, and they'll be more likely to take you seriously. Demand the respect and service you deserve.
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Pros
- Wide product selection
- Competitive pricing
- Frequent promotions
- One-stop shopping
- Online shopping options
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Cons
- Limited geographic reach outside Canada
- Higher prices compared to discount chains
- Perceived lower quality in some private labels
- Inconsistent store experience across locations
Random bag check policy - discriminates against certain people
I go shopping only once in a way. This incident was at Independent store at Champlain mall.
I had a tote bag on my shoulder with 4 books, I picked up some bananas & went to the self ck out. After paying the bill, this women at the self ck out (I am brown & middle aged) asks me to check my bag.
I got a bit rattled & asked for the manger. And he sided with the employee that they have the right to check bags since I am in their property. If I don't like it don't come again.
My issue is that they do it randomly, may be based on the race, appearance of the customer which is discrimination. The manger was pretty rude & his name was Shaun. By the way, I have a rare medical condition which makes me walk unsteady.
Anyways I showed my bag under protest & stormed out. Never going back to that stupid store
Recommendation: I would shop somewhere else, you might be the next target
Misbehaviour of associates with customers
I just visited Regina prince of wales drive super store today, there was pepper bag scanned wrong price 6.59$ and when I asked for price check the associate started yelling on me and refused to do even after checking and confirming that
It is 3.97$ she refused me to give it as a free and even for 3.97$(as per scanning code of practice rule it should be free if scanning price is higher than shelf price ) and told if u want to buy u can buy at same price or leave. It’s not about 4$ it’s about she intentionally keep me on wait for 15mins and after ignoring and yelling in front of all customers she haven’t confessed her mistake. Is it kind of customer services we can expect from big stores like superstore?
Customer Service/ PC Optimum Event
A PC Optimum Event ( 25,000 points) for every $100.00 spent. was on at the Superstore @ St. Annes Road. I purchased 4 NN Ibuprofen tablets each @ $26.99. When i went through the checkout with my Optimum card , the offer was not applied. I then went to Customer Service and requested my points. The cashier stated that the items purchased have never qualified for the points. I said i have always received points on these items when ever the event was on. He called his Supervisor and she agreed with him and points would not be offered. . I said i would return them. The following day i went back and repurchased the aforementioned items and on my receipt the items did qualify for the 25,000 points. Obviously he knows [censored]! Go figure!
Real Canadian Superstore Complaints 687
Lunch box
I bough a lunch box from Real Canadian Superstore for 10 bucks. I have only used it 2 times and it's already broken. I am sorry to say but the boxes from Dollarama has lasted better (years and years). I did not expect this kind of quality at real canadian superstore. I would like my money back. I do not have the receipt because there was no intention to...
Read full review of Real Canadian Superstore and 1 commentStocking shelves, rude employees, etc.
These occurrences I'm about to mention is every week I go shopping at the Southport store in Calgary, AB. The staff that put stock away tend to face the French side of items rather than English. We are not in Quebec therefore we should have items faced with the English labels so I don't have to turn all product around to read. This is extremely aggravating...
Read full review of Real Canadian SuperstoreRotten food and unethical practices
Real Canadian Superstore (Grandview) - Pick-up Order on Nov 25, 2024 - Order#[protected] With my last pick-up order, I purchased a bag of apples labelled as 3 lbs. The bag seemed almost empty and upon weighing it at home, the package was only 2.4 lbs, and many of the apples were rotten and unfit for consumption. Selling such products not only reflect...
Is Real Canadian Superstore Legit?
Real Canadian Superstore earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Real Canadian Superstore. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Realcanadiansuperstore.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Realcanadiansuperstore.ca you are considering visiting, which is associated with Real Canadian Superstore, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Real Canadian Superstore website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Real Canadian Superstore has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 687 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Real Canadian Superstore. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Whole beef tenderloin
Your flyer (Thurs. Nov 21 - Sun Nov 24, 2025) clearly advertises a 4 day sale for the Whole Beef Tenderloin, $10.88/lb with 2 per person limit. I drove all the way to a Superstore Oakville yesterday (Fri. Nov 22nd) and there was no product available in the store. Meat counter person said there won't be anymore beef tenderloin delivered to this store, it wa...
Read full review of Real Canadian SuperstoreLack of product available
I shop at the Real Canadian Superstore in Strathroy Ontario. Over the last few months I have been unable to purchase basic items from this store. On Friday September 6, 2024, I went to do my usual weekly shop. As has been happening over the last few months the milk I usually purchase (Neilson Truetaste 1% - 2 litre cartons are never available as are the...
Read full review of Real Canadian Superstore and 1 commentFalse accusation on non payment for goods
Real Canadian Superstore 30 Kingston Road Ajax, ON [protected] To Whom It May Concern, I am writing to formally express my concerns regarding an incident that occurred at the Real Canadian Superstore in Ajax on September 4, 2024, at approximately 10:50 a.m. During my visit, I was falsely accused of not paying for my groceries, an accusation that caused...
Read full review of Real Canadian Superstore and 3 commentsNo name coleslaw dressing
Why are you not carrying No Name coleslaw dressing? I see that there are others including a "Superstore" brand which is humungously inferior to the no name dressing! We bought 2 , tried one, sorry but it's awful! Please bring back the better no name brand otherwise not only will I not be purchasing dressing, but I'll have nonuse for coleslaw! And why is it...
Read full review of Real Canadian SuperstoreBad service from customer service
My small black backpack stolen yesterday around 1-2 p. M at superstore metrotown. I knew exactly where the last time I had it on me in my grocery cart. It's on produce foods. I asked them to find through the security camera but they didn't find anything. It can be captured by camera footage, but I guess they don't want to waste their time look for it. One...
Read full review of Real Canadian Superstore and 2 commentsPork chops, chicken, turkey
Approx. a week ago I purchase center cut pork chops on sale. Upon opening the package, there was a faint odor of sourness. I froze them and opened one of the packages yesterday and upon thawing they were totally sour. You could not eat them. The same thing happened with chicken thighs about 3 months ago. Two years ago, for thanksgiving I purchased a 20-...
Read full review of Real Canadian SuperstoreAllowing dogs in the store
Watched a woman bring a dog into the store and put it in the shopping basket. Obviously, not a service dog (I would not complain about that). Off she went up and down the aisles to do her shopping I went to Service Desk to ask about the store policy regarding dogs and was told that it was a 'tricky' situation. Was told that the dog might be an 'emotional...
Return credit
My name is Dawn McCormick. On 20 May at 1:30pm I had picked up an online order (which I do approximately 2-3 times monthly. There was a substitution of decaffeinated coffee vs caffeinated. I suggest we never order this, should not have been an option for my order. My order was paid for by visa. I requested a credit, I was told this could not happen as the...
Read full review of Real Canadian SuperstoreUnderground parking lot
The safeness of this location has really declined over the past few years. Today I was followed to my car by a male individual who made it quite obvious what his intentions were. Saw me, zipped up his jacket, put on his hood and proceeded to follow me. Thankfully the police were parked in the parking lot so I made my way over to them until the individual...
Read full review of Real Canadian SuperstoreRude and unprofessional cashier
This cashier name belle in counter 10 on 02/08/24 around 14:46, she was so rude and unprofessional. She gave us the angry face and rolled her eyes when she saw our 2 full cart, while scanning our stuff shes nagging and throwing it to the conveyor.
Claimed loss: $100
Desired outcome: Give her any disciplinary action
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Shopping cart- defective anti-locking system
I was going down the escalator ramp for shopping carts, right outside the superstore indicated. I got hit on the left heel, leaving trauma and limping. Had to get a doctors note. The shopping cart was unable to engage in the lock position, and the cart went fast down the ramp and had hit me. Thankfully i was at the end of the ramp so the cart stopped. The...
No name rice crackers
This week Dec 29/23, your no name rice crackers went from $1.25 each to $1.69! What the heck? .44 cent increase? On the yellow brand you touted to keep low prices on for your customers? This is holiday gouging! You did the same thing last Christmas with the frozen shrimp! Won't be shopping at Canadian Superstore anymore. Walmart and Dollar stores give seniors a break.
Desired outcome: Stop gouging!
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PC spinich and arugula package
It expired 2 days before the expiry date on the package. expiry was Dec 31, 2023
I was told I can't be refunded if I did not have a receipt, by the store manager at the North Vancouver location on Dec 30, 2023 . I left the produce on the counter at the store with the manager. I have been shopping there for 20 years and have had to return bad produce 6 times in 20 years. I was very upset that this manager would not honour PC product because I didn't have a receipt. what difference would a receipt make in this situation?
Desired outcome: money back or a gift card for the value of the produce 5.99
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Rude /unprofessional behavior of an employee
Dear Sir, Madam I regularly visit super store and I buy all my groceries from here. I always feel excited going there. But today was an exception 😔. Today I was at billing lane in King George 72 Ave at lane no 6 (7:45 pm) and the girl was very unprofessional. She was very rude, may be because we have purchased only 2 products. She was talking to us but...
Read full review of Real Canadian SuperstoreStaff accusing me of stealing
I was sitting in canadian tire parking lot when a bunch of cops roll up on me accusing me of stealing from there store store location is 4700 130 Ave SE #100, Calgary, AB T2Z 4E7 manager name is Jeanette Gilbert I have video of me going in and confronting them after speaking with the phone customer service for them to rectify there [censored] and all I got...
Read full review of Real Canadian SuperstoreStore # 1009 regarding price match
Subject: Unpleasant Experience at Your Store #1009 - November 20, 2023 Dear Sir/Madam: I encountered a challenging situation at your store #1009 on November 20, 2023. I presented two price match requests (worth about $6.00), providing photocopies from my iPad to the cashier. However, the copies turned out to be too small to read clearly. Despite...
Read full review of Real Canadian SuperstoreAd match campbell's canned soups for 77 cents a can. From walmarts flyer
Superstore would not ad match the Campbells Soup that Walmart has in their flyer listed at 77 cents a can. There is no limit. We are at the till going to pay, they only allow us 2 tins at 77 cents each.
I spoke to manager, she would not give her name, she goes on to tell me it is in their one page flyer that they can put limits. I explain to her I am blind, I show her my Sask. ID that confirms that I"m blind. I tell her there is no way I can read that. I explain to her this is not ad matching at all. We ended up leaving all our groceries at the till, which was over 350.00 without the canned soup. Willingly went to WALMART and got what we needed without limits on the canned soup. What I experienced today is just wrong. The management @ superstore was very cold and very unreceptive, she didn't have the time of day to deal with this issue.
About Real Canadian Superstore
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Overview of Real Canadian Superstore complaint handling
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Real Canadian Superstore Contacts
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Real Canadian Superstore phone numbers+1 (866) 999-9890+1 (866) 999-9890Click up if you have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number Click down if you have unsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have UNsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number
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Real Canadian Superstore emailscustomerservice@superstore.ca100%Confidence score: 100%Support
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Real Canadian Superstore address1 President’s Choice Circle, Brampton, Ontario, L6Y5S5, Canada
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Real Canadian Superstore social media
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You've been a loyal customer for over five years, and forgetting an item is something that can happen to anyone. For the manager to treat you with such disrespect and hostility is outrageous. You deserve to be treated with kindness and understanding, not anger and threats.
Make sure your voice is heard. Share your experience far and wide, so others know how this store treats its customers. You deserve an apology and a commitment to better service in the future. Stay strong, and don't let them get away with this kind of behavior. You have every right to demand respect and fair treatment.