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Real Canadian Superstore
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Real Canadian Superstore
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www.realcanadiansuperstore.ca
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1.1 678 Reviews

Real Canadian Superstore Complaints Summary

11 Resolved
664 Unresolved
Our verdict: If considering services from Real Canadian Superstore with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Real Canadian Superstore reviews & complaints 678

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5:01 pm EST
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Real Canadian Superstore Rude and unprofessional cashier

This cashier name belle in counter 10 on 02/08/24 around 14:46, she was so rude and unprofessional. She gave us the angry face and rolled her eyes when she saw our 2 full cart, while scanning our stuff shes nagging and throwing it to the conveyor.

Claimed loss: $100

Desired outcome: Give her any disciplinary action

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2:56 pm EST
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Real Canadian Superstore Shopping cart- defective anti-locking system

I was going down the escalator ramp for shopping carts, right outside the superstore indicated. I got hit on the left heel, leaving trauma and limping. Had to get a doctors note.

The shopping cart was unable to engage in the lock position, and the cart went fast down the ramp and had hit me. Thankfully i was at the end of the ramp so the cart stopped. The person with the shopping cart didnt yell stop for me to dodge it.

Reported to security!

Check your shopping carts and do better!

Claimed loss: Left heel, trauma. 3 days worth of sick days used.

Desired outcome: Compensation

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1:26 am EST
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Real Canadian Superstore No name rice crackers

This week Dec 29/23, your no name rice crackers went from $1.25 each to $1.69! What the heck? .44 cent increase? On the yellow brand you touted to keep low prices on for your customers? This is holiday gouging! You did the same thing last Christmas with the frozen shrimp! Won't be shopping at Canadian Superstore anymore. Walmart and Dollar stores give seniors a break.

Desired outcome: Stop gouging!

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Is Real Canadian Superstore legit?

Our verdict: Complaints Board's thorough examination reveals Real Canadian Superstore as a legitimate entity with notable strengths. Despite a 1% resolution rate on customer complaints, which invites a closer look, Real Canadian Superstore stands out for its commitment to quality and security. Clients considering Real Canadian Superstore should delve into its customer service record to gauge compatibility with their expectations.

Real Canadian Superstore earns 91% level of Trustworthiness

Perfect Trust Endorsement: Real Canadian Superstore achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Real Canadian Superstore. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Realcanadiansuperstore.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Realcanadiansuperstore.ca you are considering visiting, which is associated with Real Canadian Superstore, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Real Canadian Superstore website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Real Canadian Superstore has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 675 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the realcanadiansuperstore.ca. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Real Canadian Superstore. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:04 pm EST
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Real Canadian Superstore Random bag check policy - discriminates against certain people

I go shopping only once in a way. This incident was at Independent store at Champlain mall.

I had a tote bag on my shoulder with 4 books, I picked up some bananas & went to the self ck out. After paying the bill, this women at the self ck out (I am brown & middle aged) asks me to check my bag.

I got a bit rattled & asked for the manger. And he sided with the employee that they have the right to check bags since I am in their property. If I don't like it don't come again.

My issue is that they do it randomly, may be based on the race, appearance of the customer which is discrimination. The manger was pretty rude & his name was Shaun. By the way, I have a rare medical condition which makes me walk unsteady.

Anyways I showed my bag under protest & stormed out. Never going back to that stupid store

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4:53 pm EST
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Real Canadian Superstore PC spinich and arugula package

It expired 2 days before the expiry date on the package. expiry was Dec 31, 2023

I was told I can't be refunded if I did not have a receipt, by the store manager at the North Vancouver location on Dec 30, 2023 . I left the produce on the counter at the store with the manager. I have been shopping there for 20 years and have had to return bad produce 6 times in 20 years. I was very upset that this manager would not honour PC product because I didn't have a receipt. what difference would a receipt make in this situation?

Desired outcome: money back or a gift card for the value of the produce 5.99

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12:17 am EST
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Real Canadian Superstore Rude /unprofessional behavior of an employee

Dear Sir, Madam

I regularly visit super store and I buy all my groceries from here. I always feel excited going there.

But today was an exception 😔. Today I was at billing lane in King George 72 Ave at lane no 6 (7:45 pm) and the girl was very unprofessional. She was very rude, may be because we have purchased only 2 products. She was talking to us but her face was on other side. She was talking arrogantly. Doesnt even bothered to mention deal of the day.

We contacted us at customer service but didn't get appropriate reply. (She was trying to back up her).

Feel really disappointed 😔

Awaiting for your response.

rajwinder. [protected]@yahoo.in

[protected]

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1:31 pm EST
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Real Canadian Superstore Staff accusing me of stealing

I was sitting in canadian tire parking lot when a bunch of cops roll up on me accusing me of stealing from there store store location is 4700 130 Ave SE #100, Calgary, AB T2Z 4E7 manager name is Jeanette Gilbert I have video of me going in and confronting them after speaking with the phone customer service for them to rectify there [censored] and all I got was told to leave the [censored]en store they said me and a lady were in there stealing I've never been in that location in my [censored]ing life I drove through there parking lot to get to canadian tire and I sat here eating McDonald's what a [censored] embarrassing location BTW I kicked your stupid treesign on the wayout I hope it broke ill be contacting my lawyer as well you all just accused a ceo of a corporation of stealing I better get a [censored]ing call back asap from your corporate office to fix this situation [protected] names Kyle Cook email is [protected]@gmail.com if this issue isn't resolved ill be seaking defamation of character and harassment charges against superstore cause this is [censored]en [censored] embarrassing

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7:55 pm EST
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Real Canadian Superstore Misbehaviour of associates with customers

I just visited Regina prince of wales drive super store today, there was pepper bag scanned wrong price 6.59$ and when I asked for price check the associate started yelling on me and refused to do even after checking and confirming that

It is 3.97$ she refused me to give it as a free and even for 3.97$(as per scanning code of practice rule it should be free if scanning price is higher than shelf price ) and told if u want to buy u can buy at same price or leave. It’s not about 4$ it’s about she intentionally keep me on wait for 15mins and after ignoring and yelling in front of all customers she haven’t confessed her mistake. Is it kind of customer services we can expect from big stores like superstore?

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3:06 pm EST
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Real Canadian Superstore - Store # 1009 regarding price match

Subject: Unpleasant Experience at Your Store #1009 - November 20, 2023 Dear Sir/Madam: I encountered a challenging situation at your store #1009 on November 20, 2023. I presented two price match requests (worth about $6.00), providing photocopies from my iPad to the cashier. However, the copies turned out to be too small to read clearly. Despite...

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12:27 pm EST
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Real Canadian Superstore Customer Service/ PC Optimum Event

A PC Optimum Event ( 25,000 points) for every $100.00 spent. was on at the Superstore @ St. Annes Road. I purchased 4 NN Ibuprofen tablets each @ $26.99. When i went through the checkout with my Optimum card , the offer was not applied. I then went to Customer Service and requested my points. The cashier stated that the items purchased have never qualified for the points. I said i have always received points on these items when ever the event was on. He called his Supervisor and she agreed with him and points would not be offered. . I said i would return them. The following day i went back and repurchased the aforementioned items and on my receipt the items did qualify for the 25,000 points. Obviously he knows [censored]! Go figure!

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10:56 am EST
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Real Canadian Superstore Ad match campbell's canned soups for 77 cents a can. From walmarts flyer

Superstore would not ad match the Campbells Soup that Walmart has in their flyer listed at 77 cents a can. There is no limit. We are at the till going to pay, they only allow us 2 tins at 77 cents each.

I spoke to manager, she would not give her name, she goes on to tell me it is in their one page flyer that they can put limits. I explain to her I am blind, I show her my Sask. ID that confirms that I"m blind. I tell her there is no way I can read that. I explain to her this is not ad matching at all. We ended up leaving all our groceries at the till, which was over 350.00 without the canned soup. Willingly went to WALMART and got what we needed without limits on the canned soup. What I experienced today is just wrong. The management @ superstore was very cold and very unreceptive, she didn't have the time of day to deal with this issue.

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10:10 am EST
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Real Canadian Superstore - Service and assistant store manager ignorance with customer

Hello, I have been a costumer of yours for over 30 years. I have been chopping in no frill`s orleans ontario for a long time. I have been asking your assistante store manager for weeks, to see if he could bring in some of your no name product which, is shelves are always empty of a certain product when all the other stores have it in stock like no frill`...

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6:55 pm EDT
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Real Canadian Superstore Refusal to adhere to exchange policy

Nov 4, 2023

Superstore Metrotown

Burnaby bc

I attempted to return a set of lightbulbs that I bought two months ago. The receipt specifically said exchange after 14 days. However the workers at customer service denied me an exchange saying they make their own policies and they don’t do exchanges after 14 days. This directly contradicts the policy.

Claimed loss: $18.99

Desired outcome: Follow their own exchange policy as stated on their receipts!

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9:10 pm EDT
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Real Canadian Superstore Customer service Sandi is her name

I was at the superstore flashfood today and getting my product when some of my product was missing they did they might be gave the wrong product to other customers so they wanted me to refunded it but I been ripped off so may times the money refunded won't comeback in my account but the lady on customer service isn't very helpful and not hso nice telling me that it's not thier fault and whose fault is this then it's me bit this lady not so very nice to me at all so disgusting the easy they treat customers. This is not a good customer service so disappointed

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Update by Adoracion Janea
Nov 04, 2023 1:06 pm EDT

I bought a flashfood on superstore at prince george bc when I'm about to get all my products meat like beef are missing I see it in the freezer when the lady Sandi her name grabbing it it's just right there but told me it's a different one they said someone gave the wrong product to other customers and I need to do the refund on flashfood I told them it's hassle for me and the money won't comeback on my account then she kept insisting me that they can't do anything with it and I should refunded it myself on flashfood . This happened all the time I find it everytime I got a good deal on flashfood my product went always missing and one time I saw the lady was about to put the product on flasfoos she asked the staff if they like those and they are taling it from there. All the good product will all went thru the staff first of superstore before they gave it to the customers and will day that is missing or they gave the wrong product. Even I talked to Terry the manager say they will replaced the product but this lady Sandi adamant that she will refunded it because she doesn't have product yet there's so much product through the meat section.and sarcastically smiled while doing the refund on me..they should investigate what's going on with this company the conniving of the staff

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3:06 pm EDT
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Real Canadian Superstore Cell phone

My husband purchased a flip phone from your mobile store, it has not worked right from the get go. After trying everything he decided to return it, but it was day 17 and refunds only given after 15. Really? It does not work, he has returned multiple times to ask for help, they say call tech support from your phone..but the phone does not work so how do we do that. It calls out but no one can hear your voice, and if you call in no one can hear your voice. We tried multiple providers to see if that’s the problem but it is definitely the phone.Having shopped at this store since it was a small Loblaws I must say I am very disappointed, I would have thought you would get a full refund for faulty equipment even tho 2 days past refund policy. Vicki Barton.

[protected]@gmail.com

Desired outcome: Full refund for phone, or replacemnt

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2:27 pm EDT
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Real Canadian Superstore Deep fried chicken wings

We picked up a 20 pc pack of chicken wings and they were very under cooked. Since this was for our lunch break we had no time to return them and just tried to eat around the under cooked parts. Really disappointed , just hoping no one gets sick . We were o our lunch break so had no choice but to eat around the undercooked parts. This is the first time I have been disappointed in what you offer to people.

Desired outcome: That you never Ever gand out under cooked chicken again.⁸7

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10:38 pm EDT
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Real Canadian Superstore Cashiers/Customer Service

I came in tonight (10/15) and tried buying 2 different packs of socks. One was marked down to 5.94 and the other 1.94. The cashier tried to charge me 4.something for the 1.94 pack and I pointed out that the sticker said 1.94. She called upon one of the most childish I'm assuming shift managers ever. They were joking around, unhelpful, and just essentially told me I had to see customer service to actually get it at the discounted price. Since when are cashiers not allowed to price change?

This store has always been so badly managed and just overall horrible to visit.

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1:02 am EDT
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Real Canadian Superstore No name extra virgin olive oil 3 l

The price of extra virgin 3L no name oil is listed 29.99$ at your store. The same olive oil great value at Wallmart is 8.99 $ per litre which comes to 27$ per 3 L. The same source of oil from Italy. Stop price gouging and taking advantage of inflation. When Wal-Mart can sell 8.99 $ per litre then why can’t you sell at same price instead of selling 10$ per litre. Ridiculous price gouging!

Same product was selling at 18.99 $ last year!

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7:12 pm EDT

Real Canadian Superstore False advertising

Superstore was advertising free gift ( snacking kit) for when you spend over $300 purchase which we were way over at checkout.Cashier asked us to go to customer care to pick up our gift. Customer care substituted the gift and gave us a kitchen scale instead said they ran out of the original gift. And either take it or leave it!

Why would the whole store still advertise the free gift if they dint have any to give away?

We do have all receipts/ photos

Desired outcome: I'd appreciate a response as to why the store would not honor what they advertised.

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9:52 pm EDT
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Real Canadian Superstore Personel

There is a lady that works in the bakery at the 4700 130Ave SE in Cslgary AB by the name of Erin Law that has tried tobsell cocaime to my child and i have reported it to management and she is still emploted by you guys. This is very concerning to me as itvappears thatbyoubare ok with employing drug dealers. She has also given out meth while at work. Seems time to boycot your bussiness if thats your way of working.

Desired outcome: Have her yerminated

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Real Canadian Superstore In-depth Review

Store Layout and Organization: The Real Canadian Superstore has a well-organized and spacious layout, making it easy to navigate through the aisles. The different sections are clearly labeled, and the shelves are neatly stocked, making it convenient to find what you need.

Product Variety and Availability: The store offers a wide range of products, from groceries to household items, ensuring that customers can find everything they need in one place. The shelves are well-stocked, and I rarely encounter any out-of-stock items.

Pricing and Value for Money: Real Canadian Superstore offers competitive prices, and I find their products to be reasonably priced compared to other supermarkets. The store also frequently offers promotions and discounts, providing excellent value for money.

Customer Service and Staff Knowledge: The staff at Real Canadian Superstore are friendly, approachable, and knowledgeable. They are always willing to assist customers and provide helpful recommendations. I appreciate their excellent customer service.

Online Shopping Experience: The online shopping experience at Real Canadian Superstore is convenient and user-friendly. The website is easy to navigate, and I can easily find the products I need. The checkout process is smooth, and I appreciate the option for home delivery or pickup.

Delivery and Pickup Options: Real Canadian Superstore offers both delivery and pickup options, which is incredibly convenient. The delivery service is reliable, and the items are always well-packaged. The pickup option is also efficient, with minimal wait times.

Loyalty Program and Promotions: Real Canadian Superstore has a loyalty program that offers great benefits to its members. I enjoy earning points on my purchases, which can be redeemed for discounts or free products. The store also frequently runs promotions and offers exclusive deals to loyalty program members.

Quality of Fresh Produce and Perishable Items: The fresh produce and perishable items at Real Canadian Superstore are of high quality. The fruits and vegetables are fresh and well-maintained, and the meat and seafood are always fresh and well-packaged. I trust the store's commitment to providing quality products.

Cleanliness and Hygiene Standards: Real Canadian Superstore maintains high cleanliness and hygiene standards. The store is always clean and well-maintained, and I appreciate the efforts taken to ensure a safe and hygienic shopping environment.

Accessibility and Parking Facilities: The store is easily accessible, with ample parking facilities available. There are designated parking spaces for disabled customers, ensuring convenience for all shoppers.

Return and Refund Policy: Real Canadian Superstore has a fair and customer-friendly return and refund policy. I have had no issues with returning or exchanging products, and the process is hassle-free.

Overall Shopping Experience: My overall shopping experience at Real Canadian Superstore has been consistently positive. The store offers a wide variety of products, competitive prices, excellent customer service, and convenient online shopping options. I highly recommend shopping here.

Comparison with Competitors: Real Canadian Superstore stands out from its competitors due to its extensive product variety, competitive prices, and excellent customer service. It is my go-to supermarket for all my shopping needs.

Community Involvement and Corporate Social Responsibility: Real Canadian Superstore actively participates in community involvement and demonstrates corporate social responsibility. They support local charities and initiatives, making a positive impact on the community.

Recommendations for Improvement: While Real Canadian Superstore provides an overall excellent shopping experience, one area for improvement could be to increase the availability of organic and specialty products. This would cater to the growing demand for healthier and niche food options.

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Contact Real Canadian Superstore customer service

Phone number

1866 999 9890

Website

www.realcanadiansuperstore.ca

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