Real Canadian Superstore
Reviews and Complaints

I have been shopping at your store in port coquitlam, bc - lougheed and westwood street for over 20 years. I went in yesterday and it was all moved around shelves were empty some of the isles are double the length some were still short it was like an obstacle course or maze . It is a bad design and almost everyone shopping at the same time as me was saying the same thing. Alot of frustrated and unhappy customers in your store yesterday. March 13/18 And then to top it off there were only 2 cashiers besides the express this was at 530 pm it was busy and lined up. I asked one of your employees who was taking item from a closed til if they had anymore cashiers to put on since it was so busy and lined up and she just said nope and walked away. If i didn't need what i had in my buggy i would have walked out and went else where. Which if this is how it will be from now on i will be changing stores.

Date: March 11, 2018
Time: 11:54
The cashier is a south Indian Asian female staff. Name on the receipt is "Mala" or "Kelly A".
You need to retrain this staff in the "basics of customer service".

I always go to Walmart to do my grocery shopping even though I have a PC card. Since I don't go to the superstores, I have no idea of your "TAP THE CARD FOR POINTS" feature.

Once I reached the cashier counter, this staff told me to tap my card for points. I inserted my PC card in the card machine instead; so my points did not register on her machine. Below is our conversation:
Cashier: "What are you doing? Tap your card! You don't know how to tap your card?"
(Staff and other customers are staring at us at this point while she was humiliating me. She was caught off guard that I retaliated against her statement.)
Me: "Yes, I don't know how to tap! I never do grocery here (superstore), I always go to Walmart."
Cashier: "It is simple to do!" (She took my card then tapped it in the machine.)
Me: "Yes anything is always simple to do if you know what you are doing, Isn't it?"
(The cashier did not reply at this point and never apologized .)

This (Mala/Kelly A) South Indian Asian cashier must be informed that customer service is not about lecturing customers on how to use your products. Instead, her job is to promote and assist customers in using your facilities.

This cashier must be made aware that customers like me have more important things to do in life than know how to "TAP YOUR POINTS" in your machine. She cannot assume that all customers who walk in your store will know your facilities. It's her job to be at our service; not embarrass customers for being unfamiliar with your facilities.

I travel business class whenever I fly out of Canada. I know how to recline a business class seat and activate it massage features. If by some stroke of luck, this cashier travels as my seat mate in my flight and I tell her "What are you doing? You don't know how to ACTIVATE YOUR SEAT MASSAGE feature?" in front of the staff and other passengers. How would she feel about that?

She needs to be trained with the principles of empathy. I want to congratulate her for creating a dissatisfied customer in me. I am sure she will create more disgruntled customer with her type of attitude.

Bought three gift cards for Christmas gifts...two movie passes and a Sephora card..one of the 25$ movie cards had no money on it when my niece tried to use it(very embarrassing).I would like to have a reply as to how this can be remedied..thanks.Im not sure if the store would have a record of the purchase as I probably won't be able to find it by now

Hello,

I bought groceries from Mission BC Superstore location today around 11:00. I was treated very poorly by a cashier name [name removed] or [name removed] on check out 2. She denigrated me from the beginning and was extremely passive aggressive towards me. I did not retaliate as it is not my way to deal with issues. I had a lot to carry in my basket and place it on the conveyor belt and proceeded to take things out and put them on the it. There was no one behind me and in this way their was no great rush. She just kept on moving the conveyor belt as I was struggling to take all of the items out and put them on it in time. She then treated me very callously when it came to me not being able to find my points card. Lastly I was rushing like mad to bag my groceries and get out the way and she she said in a demeaning tone that a couple was waiting to get around me. I was almost done and they had not asked me to move nor had I seen that they were finished as I was in a frenzy to pack my stuff and get out of the way. She was extremely degrading towards me. An absolutely appalling woman and damn right [censor]. Horrible experience NASTY woman.

So I am writing regarding a complaint I have about the lady that manages the heritage valley superstore in edmonton. And I am writing because this has been twice in one week..
First time was because there was a sale on purex laundry detergent so I bought it and upon checkout it came up at regular price, so the cashier called the "manager" over who is a brown skinned lady with long black hair that does not wear a name tag. This lady and I walked back to the isle so I could physically show her the sale... She looked and saw the sale tag there and we were able to corespond it with the item. There was also the regular price tag still there beside it.. This "manager" actually argued with me even though it was right there in front of her. I asked her if she would remove the sale tag if the item was not on sale so that it didn't confuse other customers and her response was "no. Have a nice night" and she actually just turned and walked away leaving the sale price there and it remained there for 2 more days! Apparently she is not knowledgeable with scanning codes of practice and it's extremely unprofessional to walk away from a customer when they are making a reasonable request. Anyways I went to customer service and refunded the item.
Thats not even the scary problem!
So this evening I went back to the superstore as it's across the street from me to get dinner. I paid at the self checkout. I forgot that the credit card I used was unpinned and needed a signature and I put it in the chip reader.
When the transaction was finished the self checkout system asked me to wait for an attendant and I knew it was because they needed my signature for the credit card.. The same "manager" was at the customer service desk and decided she did not want to come over so she did an override on the system!
Are you kidding me? So you aren't going to fulfill your legal obligations because you don't want to talk to your customers! That has to be one of the most unprofessional experiences I have ever had. My card needed a signature for anti-fraud prevention and that store manager did not care one bit. I walked up to her with my receipt and asked her for a pen and told her that it was actually her legal obligation to come over to me and collect my signature!
What if that wasn't me who swiped that card? She would have let a fraud transaction go through because of her negligence.
It makes me now concerned to shop there. I will not be going to that store anymore since the "manager" cannot process cards properly and that's actually a very very serious thing! I am actually just dumbfounded by the lack of professionalism.

Edmonton Windermere, Clothing Department Manager, Feb 19 ~ 4pm. I used to enjoy Superstore for the fact that I can have a diverse shopping list and I can make it my one stop shop. We tend to only come through about once a month and the receipt is always in the several hundred dollar category. I had purchased a sweater from the clothing department in October that was too small. The tags and receipt were kept attached, intact, and taped to the sweater for return/exchange. Now, life gets busy, and the sweater was put to the side and forgotten about for 5 months. I understand this is a long amount of time, but as the policy reads on the receipt, refund up to 90 days, return for exchange past 90. Ok, sounds simple enough. I came to the clothing cashier with a couple of items for my daughter, well over the approx value of the sweater. When I presented the sweater (~$45) and with tags and receipt (~$280) they rang it up as $7.95 in exchange value. The sweater was now on discount as it was out of season and they would not use my purchase price as an exchange price. Needless to say they retrieved the department manager when I tried to reason with them that I didn't pay $7.95 and wouldn't accept $7.95 in exchange, as nowhere in their policy could they point out this was allowed. The manager immediately looked at me like a lesser person. "You know it's March right?" Counting on her fingers, "That's like, five months" and continuing to belittle me like a bouncer on a Saturday night power trip. With me stating, "nowhere in your policy does it state that the exchange is anything but the purchase price stated on the receipt." "Look at my receipt. You're willing to upset a customer that regularly spends hundreds of dollars at your store over a $30 exchange difference?" "$7.95 is all I'm willing to give you in exchange". Sorry to say I took the exchange to use on one tiny item for my daughter, left the store and will not return. That's OUR unwritten policy.

They displayed a product with the wrong price and I purchased it. Product scanned the wrong price. I had to wait at customer service for about 30min to get service to fix the wrong charge and they checked the price and said oh that is not for this product and they didn't follow scan code of practice. So they made me buy the product and wait at the customer service desk and at the end, I lost 30min of my life that I cannot get back.
If you build a big display and make people buy it by making them think it is a good deal, I think it is fraud

I asked a cashier if they price match diapers and she said yes. I had a flyer from Costco and she looked it over and then said oh I can't do $9.00 off as there is no button for it. Then went to say that the flyer was no good, the date was very clear on it.
She then said oh I guess u don't want it and pushed it aside. I just told her I won't take any of my groceries then as she wasted my time and my baby was crying in the cart by then. There was no offer for her to ask a manager to help her with the price match. Only reason I did all of my shopping there. I've never had a problem with a price match in the past with the loblaws store and know the superstore is the same company. What a waste of an hour and I will never go back to this location on Oxford at gamage in London. When I was leaving she told the other cashier oh well what a [censor]. Right in front of my friend and other people in line

I bought this meal and whatever was on top of the chicken did not go away.White in Color, the rice was drier than dry and the chicken was complete salt. I don't have a fish tank or a cow to make a salt lick for. This was 2 days ago at your store on Kingsway Ave in Edmonton, 🇨🇦. I have never had this problem before but will watch what I am buying. Why waste money on something so nasty, sure it's $7.00 but that's coming off a tight budget.

To whom it may concern:

I just visited SuperStore at Don Mills and Eglinton in North York, ON. I was looking for a portable PC Coffee Maker. I found one on display, out of the box and couldn't locate any in the box. The SuperSotre employee who I was referred to for help did not introduce himself when he approached me and his name badge was turned with the blank side up. I realized later why it was this way. To my request if I could have this coffee maker in a box he said :
1. They are out of stock;
2. There is no box for this one on display;
3. And I cannot buy it because items on display are usually out of order;

Of these three statements only the first one sounded true. He also finished his speed with "Does this make sense to you?" - in a very rude manner. When I said it didn't, he grabbed the coffee make from my hands, put it on the shelf and went straight away from me without turning.
My loud calls to tell his name were ignored. He just ran away to a service area of the store where I couldn't follow him.

I asked his name from one of the employees who witnessed all this bizarre performance of disrespectful behaviour. She only new his first name - Vishal.

I had to go to Customer Service desk to find out his full name - Vishar Chetram. I do not know his title or any other details associating him with this store.

I've been shopping at this store since it was built years ago and never had such a sad experience with customer service at the place that I considered mine.

Could you please be so kind as explain me why this SuperStore employee thinks that he can be rude to customers, falsely represent the product and hide his name?

Just these questions.

Thank you in advance
Igor Pantchenko

[protected]
[protected]@gmail.com

I am filing a complaint for a product purchased at real canadian superstore location (Mavis & Dundas in Mississauga, Canada). The product was purchased on Feb 23rd in the evening. The product in question is cosmetic foundation (Fit me, shine free blance, SKU number 0-[protected]-5). The price is for $10.99+hst. After purchasing the product brought it home and applied it in the morning and had a skin reaction where itching and redness occurred. On Feb 24th around 7:30pm went to the (Mavis/Dundas) store to return the product at customer service counter and was told by the store manager that the product cannot be returned even after telling him the situation. He was rude and tried to make me feel as if i am trying to gouge or steal from the store. He compared the product to under garments and said too bad but we will not be able to refund this product. My question to him was where does it say in your policy, no where does it state on the reciept nor anywhere in the cosmetics department. I want full refund on this product as well as compensation for time waste of going to the store and filing a complaint. I can be reached at [protected] or [protected]@gmail.com.

The Real Canadian Superstore located at 825 Oxford E London Ontario is a disgrace. See the attached photo. Myself and several of my neighbors have expressed concerns regarding the south pedestrian entrance to this store. It is disgusting the amount of garbage that is present and the Store Manager said it's not his responsibility to clean garbage from the pedestrian entrance and/or parking lot.

Date: 13 Feb 18
Error message - Access Denied / toll free number is unsuccessful

I tried to access your website to place on-line & collect grocery order for my mother however I have the following error message:
Access Denied
You don't have permission to access "http://www.realcanadiansuperstore.ca/store-locator/?" on this server.
Reference #18.b7791102.[protected].106d43

the desirable is have both an assessable toll free number and website. My email address is [protected]@aol.com.

I feel discriminated at my job, I've been working at the pharmacy since 2015. I'm not the type of person that complain but enough is enough my pharmacy manager is trying to make me quit by pushing me off the edge, i'm Still a student and I have another job but because I care a lot about my job at superstore pharmacy I do my best to help out and give as much availabilities that I can. There are a lot of student that works with me I never eared once they got yelled at in front of the customers and collegues for being available in the morning instead of the afternoon. It a lot of things I'm complaining now because I know I'm not the only one that as been through this situation and it's wrong. I want to talk to the store manager about this

I am a lover of this soup. I notice it is rarely stocked in any of your stores. When I see it I buy lots.in the local flyer it is advertised, so I went to a superstore to get it. When I arrived there was none on the shelves, not even a tag as to where it wa supposed to be. I asked an employee. They said they didn't carry it. When I got home I called 2 more winnipeg superstores and one extra foods. All don't carry it. Why put it in the local flyer if it is not available not impressed! It's inconsistencies like this that are making me venture to other stores more. I love he pc plus program but it's only beneficial if your store had the groceries I want.

There is 2 problems. February 10, 2018 about 4pm, 4371 Walker Road, Windsor On.
One is I was on main floor near the sushi bar when a water bottle dropped from the above sitting area. The family did not even realize a bottle went missing. The gentleman that was promoting your products was the first person I contacted and we went to Customer Service counter where I waited over 5 minutes to talk to someone. I was hoping to speak to management before the family left. I was told that employee "Shannon" was coming to take care of this. Shannon arrived and ended up telling me she would let another department know about this. She did not take any notes or my name. First of all my daughter saw it happen and was shook up for hours after. I am too. I am more concerned now as she has told me she refuses to go back to that store. So you have a serious safety concern as while I was waiting for customer service, a child in the family seated above was leaning over the edge.
The second issue is there was one of your employees giving food samples, situated near the frozen food and health food area. We watched him picking his teeth with his fingers. Then he dropped items on the floor and picked them up and put back on the table.Then he answered his cell phone. Now after my ordeal with the customer service and were down one isle, we found him putting items back on the grocery shelves. And as he was leaving to exit the store his manor of dress was sloppy that when he bent over to pick something he had dropped, all were exposed to his anal crack .
Both are upsetting experiences. The first one is worst as now I see that your store there has a walkway upstairs that we all need to walk under to leave the store after paying for your items. I fear to walk under walkways or upper areas that are not shielded with protection.
I would hope there would be some form of change in a safety barrier at the seating tables and along the upper walkway. As for the employees, I know proper dress code is rule in businesses. Maybe the managers should pay more attention to how employees present themselves.

The produce has become very second grade in the last year in the Winkler Man store. Also the bulk bins are so dirty with old product at the hinges that it has to be unhealthy. It looks gross and that it hasn't been cleaned for weeks. For many years we have travelled 7 miles one way to shop at what was the best grocery store for miles with the best prices. Now we have to think twice before taking time to go to a store that has inferior produce. It looks like it has been handled by many people and therefore very unhealthy. I have attached pictures of the bulk bins

Hi! I was thoroughly disgusted and disappointed last night (feb 5, 2018 between 8 and 8:30 pm). After working a 12 hour day as a nurse (so I do know a thing or two about dealing with the public) I stopped in at the lloydminster superstore to grab a few lunch things for my kids. I walked up to the deli counter. The employee had her back to me. I waited a few minutes. She glanced back at me and continued to do whatever she was doing. Genuinely thinking maybe the deli wasn't open anymore I said "hi! Are you still open?" she turned and said (in the rudest tone ever) "ya - but give me a minute!" I apologized as she sounded so hostile and said im sorry I just wasn't sure if you were closed to which she snapped back "I said just give me a frickin minute."wow. I'm sorry but in what universe do people who work in customer service speak to pay8ng customers like that? I said never mind because you're rude and she yelled back ya? So are you! Ok. I spend thousands on groceries a year at superstore and won't be back. Please speak to your staff about their attitudes towards customers.

So the cashier in this store is not knowledgeable about coupons. I both an item and used 2 coupons. 1 coupon is from a store coupon & 1 coupon is manufacturers coupon. She refused to scan my 2nd coupon even if I explained to her the mechanics of coupon savings. I think that the cashiers should be trained about these coupons as they look like dumbed arguing with costumers. It's so frustrating that they don't know about it.. I went to to costumer service and the staff is not knowledgable as well. Can they get an inservice education for this?

Tonight, January 27th, I went with my granddaughter to Superstore at 12350 137 Avenue, Edmonton. My 1 year old granddaughter asked me for a banana. I took 4 bananas and she was crying so I opened one banana and gave to her to eat. She ate the banana and after picking up some more items I went to the cashier to pay. Shannon, the manager was there collecting baskets and saw the banana peel inside. She asked if this was mine I said yes it was for my granddaughter and I will pay. She said no that's okay. She went back a few cash registers and called the cashier who was ringing me in to tell him to charge me for the banana. When I saw that I was so angry that she was hunting me to pay for that banana for my hungry granddaughter. I asked the cashier to weigh one of the remaining bananas to charge me and I will pay. It was only 25 cents. She was very ugly and rude to us. I spend so much money at your store on food and clothes and everything else. Other grocery stores let the kids have a piece of fruit while the parents are shopping. My granddaughter was crying for this banana. This is my very last time shopping with your store after years of loyalty. I will make it my mission to let media and everyone who will listen know how you treat the kids that come to your store. You should be ashamed of this woman and how she treats the kids that's go to your store. It is hard enough for parents to go shopping with the kids and you have this woman hunting me for this 25 cents. Disgusting and everyone will know!