Real Canadian Superstore
Reviews and Complaints

I want to complaint about bad management and false advertising/presentation of Superstore's product at one of their store in Edmonton ( 4410 17 Street, Edmonton, AB Store# 01569). Today Jan 24, 2015 around 7:00 pm, I shopped and picked one Storage Bin Egg Item # [protected], its price was showing at Aisle around $4 on sale, I matched twice that price and product code before picking. When I tried to pay, sale person told me price is around $5, then she called other sales person he went over there and after approx. five minutes told me he does not have that product anywhere and he asked me to show, when I went with him I didn't find that product at the aisle while there were many items when I picked, he wanted to mentioned that I am lying, there is nothing over there with that price. Definitely those items were moved before showing me. Moving that product to show that I am lying is ridiculous for a loyal customer. They can see in security cameras how he removed that products from the aisle just after I told the right price. This is not happened first time to me the price was different from the posted one at the aisle in Superstore. I have been your customer long time, cannot believe that will be strategy to offer something, post less price to attract customer and get more price when the customer pays.

Dear Sir/Madam
The cashier at this Super Store was crazy. She load and rude. We got our food through and she said where is your free gift because the bill came up to 371.11. Genaro Castaneda paid by Visa and we have a store card. Genaro said what free gift don't we get a gift card. This is when she went off the deep end. Her voice got load no you don't get a gift card. I need you to go get the coupon and you should have had it before you came to here. Genaro went and got the coupon and came back. She yelled at him where is the free gift. He said that she should calm down and stop stressing. That is when I sent our daughter to go get the item. Our daughter came back without the item, she went to the wrong area. The cashier then started to yell. What's wrong you can't see it. I can see it it's right there and she is pointing. That is when I said show me what your talking about. She put the coupon in my face and said see and took it away. I didn't see it she took it away to fast. I said to Genaro forget it and looked straight at her and said give us our money we don't want the to take the food now. She turned her back on me and said what so hard in getting the free gift. Our daughter said back to her maybe if you would have given better directions and be clear in what your saying. There are people in the line up they were staring at her and listening to her go off the deep end. We were so embarrassed everyone in the line up was watching use. I made a complaint at the store but it didn't look like they were going to do anything. The person at the customer complaint desk and floor manager said oh that is not like her to be like that. I said I want something done. My family and I spend a great deal of money at the super store from $300 to $700 once a month and holidays more. We were loyal customers. We did all our shopping there it was convenient and good products. We will waiting to hear from you.
Thank you.
Roberta & Genaro Castaneda

I do not normally complain but of late this has been driving me nuts. Have you ever noticed that when a product that is always carried at the Real Canadian Super Store goes on sale at a competitors that the Superstore miraculously has none in stock so as to avoid price matching? I had not really noticed it that much until this year when i went in a couple of months back looking for 3 specific items that were on sale elsewhere only to find that they were "out of stock" on all 3 items. Now the items were not uncommon items, in fact, one of the items was Kraft macaroni and cheese. I have 3 kids and it is good for school lunches and so we buy by the case (the item on sale). Not only did the Superstore not have the cases that week but they would not allow me to purchase 12 individual boxes at the matched case price. Ridiculous! Now this week was a little different. In the cereal isle they had a Kellog promotion coupon where if you buy 3 boxes of Mini Wheats for $4.95 each you would receive a bag of Neilson's milk for free. Well they did have both the products this time however they had put the cereal (regularly $4.95/box) on sale thus disqualifying it from the Kellog’s promotion. At the checkout I was amazed when the cashier said that I could not get the free milk. I argued with them and the store manager as to how one would be able to get the milk without the "right" product on the shelf. They did not have an answer (surprise) and then I asked what would Kellog's think of you sabotaging their promotion. Again, you guessed it - no comment. In the end, it looks like I am switching grocers.

Today I went to buy a barbecue from the super store at sunridge Calgary mall but due to highly irresponsible, intolerable and rude attitude of the the manager and the related warehouse department my head is still spinning and I never felt so irritated and insulted throughout my life as I did today due to the manager and the related department attitude. they kept me waiting for half an hour and no one bother to assist me to buy that product. Customer service ladies called them several time and no one appear . Its highly annoying and misbehaving attitude toward the customers

I am not sure it is a complaint or not but just want to write my point. Why real canadian super store is charging gst on baby formula and baby food but walamrt is not charging for it... Can someone let me know the reason

I bought a $100.00 Gift Card right off the shelf, paid for it with real cash money and they decided the card was a fake someone had made. It look the same as all the other cards on the shelf? They told us they wouldn't honor it and that was it? So I guess it's buyer beware? Don't buy Gift Cards from the Superstore they might be fake!

The quality of food in the Real Canadian Superstore had been in decline for a while. At first, it was still tolerable. Vegetables would go bad within the next two days after purchase, well what can you do, just eat it right the way. Then it became worse when the vegetable is actually rotten when I tried to use it immediately after purchase. So I decided to avoid fresh food. Then I bought some per-packaged cookies, and when I open it on the next day after purchase, it looks like there are bacteria growth on it! I can't believe how poor the quality control is. Just because the grocery is cheaper at Superstore doesn't mean anything at all! You ended up wasting money, time, and may even endanger your health.

I had to buy a big bag of kitty litter and requested help because I was holding my infant daughter. I didn't feel comfortable laying her down on the conveuor belt because she was sleeping. All I wanted was help with putting the kitty litter into the bag. The cashier just threw me a bag rudely at me and demanded that I pay for the plastic bag and went on with next customer. I must say that was very arrogant.