Real Canadian Superstore
Reviews and Complaints

I've been ordering from Superstore Click and Collect for over a year now and never really had any major issues, however, I picked up an order at the Signal Hill Superstore in Calgary on Saturday, May 12th and had a handful of problems!

First off as you can see by the pictures, I bought fresh ravioli that they gave me with the same expiry date as the day I picked up my order with a 30% off sticker. As you can see, I opened it and there was mold all over the ravioli! I had to go to work and did not have the time to return it. I think it's terrible they chose to unload that on me when I'm expecting to receive FRESH items when using click and collect. I was not aware I had to make special instructions for the shoppers not to pick moldy expired products for me.

Secondly, when I called to pick up my order, the guy on the phone asked if I wanted to put it on the card on file. I said no, I would like to pay debit. He repeated again "so..card on file?" I said no I would like you to bring out the debit machine which they have always done in the past at the other location where I frequent the most. When the lady brought out the order she handed me the receipt and when I asked where's the debit machine, all she said was "Well, it went through". I said I did NOT want card on file and she just looked at me and said it went through sorry. Whatever, I wasn't going to argue I guess...

Then as she was handing me the bags to load into the trunk she had almost two full boxes of frozen goods that they didn't bag! I said "did you guys run out of bags too?" She said "yeah I don't know" and proceeded to unload over 12 large frozen items loosely in my trunk. I couldn't fit them in the other bags if I tried because those were already stuffed so full they were on the verge of breaking. Long story short, I had 2 young children in the car and now a ton of loose frozen items to haul in my arms back home along with the rest.

To top it all off, I chose to pick up on a Saturday and had to pay a $5 fee for the worst experience I've ever had with online grocery. No one was apologetic for making the mistake of going against my payment request or throwing 3 bags worth of loose products in my trunk. Then I go to make the $9 pasta the very next day and I see that it was already a day expired and moldy.

There's been many little hiccups I've had along the way with Superstore and just swallowed those but this is seriously the last straw. I would rave to family and coworkers how wonderful and convenient this service is but after this experience, it really does not seem worth it at all!

Today I visited the Real Canadian Superstore at 190 Richmond Road, Ottawa, ON. After shopping for a few items I proceeded to the Self Checkout and was prompted by new graphics on the touch screen. My complaint is regarding the new software or different setup. Change is good, but this change is senseless; non-descriptive and juvenile graphics, lack of text, and no direction. When I spoke to a nearby employee, they said there have been lots of verbal complaints. Is there an explanation or goal you are trying to achieve by switching the system?

I ordered online for the convenience, but at the end of the day it was not all that convenient. The service seems extremely disorganised and not very customer service oriented. When I got home and unpacked my order, one of the items was missing, and it was only a small order (9) items. So I called the customer service # the following morning to report, I gave all of the information and then I was promptly disconnected. I called back and gave all the same information over again and in the end I was told that a refund to my credit card would take 5 to 7 days. Very disappointing!

I used to shop at the Superstore in Whitby, Ontario every single week. I grew tired of the lack of stock, disorganized store and the click and collect kids literally pushing their huge carts in front of me while I was trying to look at something.

Today I figured I would try the Superstore again because I love PC products. I went relatively early in the day checking out just after 8am and the store was just starting to get busy. There were only 3 lanes open so there were people in front of me in line. I proceeded to unload my groceries into the belt and waited for my groceries to begin getting scanned. This is when I encountered the RUDEST employee I have ever had the displeasure of encountering in my life.

She didn't even say hi to me or ask if those were my groceries or if I needed bags she just abrubpty started scanning my items and throwing them onto the conveyor belt thing. I started putting them away into my bins and she got angry because I was taking too long. Lady, if you want to organize my groceries neatly in my bins be my guest. I bet you won't be any quicker.

My breaking point was when I kindly mentioned to her that I had a 24 pack of water bottles in the bottom of my cart and she very rudely told me "you have to bring that to me to scan I don't have a bar code". I have a bad back which was worsened from having to move the huge thing of water, next time..ask if I can bring it to you!

Her name is Joanne and I will be avoiding her if I ever decide to return to the superstore which at this point is unlikely. Longo's now has my business.

I bought the wonton wrap two days ago and was planning on cooking it today. I used the wonton wraps and cooked it only to find out that it was SOUR! All the ingredients that I used to make the dish was completely wasted and this isn't the first time that this happened! If the food is already spoiled, DON'T SELL IT! If you keep this up, all the customers will get sick from the food that you sell! Please always double check the food before selling it to the consumers! For such a big company, the regulations for your produce should be strictly regulated and I was very disappointed to find out that nothing was done to ensure the safety and freshness of the food!

I purchased a $50 visa card as a emergency card for my 16 year old daughter. Two days ago I called after school and asked her to pick up pita bread for me, when she got home she was very sad so I asked her what happed? She said momny I've never felt so embarrass in my life. She said she was with a friend because she only had one item decided to go to the self check out, where she was approached by a worker who was doing the self check out assistance. He had the audacity in this day and age in Canada mind you to ask my daughter " why did you use the self check out is it because that visa card isn't yours" why because she's black I'm absolutely disgusted by this behavior and that my child had to go through this!

The cash register is suppose to open at 8am and never opens on time at the Jo Howe location in Halifax Nova scotia. Today several women were waiting in a line up for the teller to open late as usual. The register person let a man cut in front of all of us. I told the staff person but he did not care that we were upset and continued to serve this man. I also told the staff person that i would be reporting the bad service and was told "you do that" have a nice day. I found him very condescending. staff person-- ryan number 238

I attended the President choice store on 3185 Grandview hwy, Vancouver as usual to make my household purchase and visit the pharmacy to order my Insulant and strips.

I noticed there were new staff everywhere. I realized a new management changed all the staff we used to see and talk to.
at the Pharmacy, I was insulted by the pharmacist assistant. I do not know her name, but it was about or around 8:00 pm. I went to the order counter desk, she was busy on the computer, I had to wait. then I tried to talk to her, but she would not look at me. then I said excuse me. she said she is busy. I waited, then I asked her again, she looked at me without saying anything. I said, I want to put order for Insulant and I gave her my name Nuha Salloum. She said she needs to call London Drugs to transfer my prescription which I found it odd. because I am regular customer at loblow pharmacy and London drugs, there was no need to request a transfer of my file from London drugs. I interrupted her while she was on the telephone with London drugs and I asked her why is she transferring my file. she would not look at me for at least 3 minutes and would not answer me even though she was put on hold on the telephone. she would not look at me. I was furious as I repeated my question three times but she would not talk to me.
Then, I said it again with higher tone, I asked you a question. She looked at me as she is discussed, and said, without the prescription I can not put your order. she needs to wait. I said I am going to do shopping and I will be back in 20m. she would not say anything and I left the counter. I returned back in 25 minutes. she would not talk to me, I sat at the chair in the waiting area, she looked at me and she did not say anything, then I asked another person, a male pharmacist assistance. I notice he does not speak English well, he asked for my Driver licence to verify my name which I found it odd too. he had to repeat four time and had to bring a paper and pen to write my last name and twice questioned if this is my first or last name. then he returned saying they are still waiting for the fax from London drugs. the fax was 20 minutes ago sent but they did not check the fax machine. when I found out the fax is in, they male said it may take another 30m. I said no, I do not have time. she told him that she has too many orders and I have to wait. she would not talk to me, I asked to speak to the pharmacist, he heard me but ignored me and he would not come to assist me. I found the whole experience is not acceptable. I asked for the store manager, they ignored me. I walked to see someone to call the manager, two other staff told me they are busy and do not know where is the manager. then I went to the customer service, and asked for the manager, the store manager was not in yesterday night but a lady came and talked to me and I told her what happened. she said she will go and talk to the pharmacist, by the time she was going, my husband was coming toward the customer service with the medication. I told the lady I will send the report to the head office about my experience. I noticed the store staff throughout have changed. I was treated with racism yesterday. because I watched the pharmacist assistance speaking to Canadian Asian with smile and help them, I found myself not welcome. I told my husband I am not coming back to the store again. and we should another store to do our shopping. the lady who was covering for the store advised me that the management and staff changed and hired different staff to meet the area need. which means the Chinese. I understood what she meant. because I notice it too. We have been doing shopping at Real Canadian superstore since the day the stores opened in Surrey, then in Vancouver, but now we decided after this experience, not to visit the store again because I felt I was very sick and went thru anxiety from the pharmacy and other staff attitude. We spent about 750 -1000 dollars per month at superstore . we can spend it somewhere else where we are welcome and be helped when is need with better attitude. MY phone number is [protected] or [protected]

I've been using the pharmacy for awhile now but everytime I refill my birth control pills they never have the right one so they always change it for a different one. I keep telling them I can't take this specific type. Always tell me it's on back order! I don't recommend going to the superstore pharmacy. Never have anything in stock! The pharmacist never knows when they will get it in. Told me it'll be in today, went in and still don't have it. Like common birth control pills shouldn't be messed with. Also when I have a prescription it's always an hour long wait and sometimes they don't even have it done! I'm so sick of the service there I'm switching to another pharmacy I'm done with the I don't knows and the hours long wait !

I had an employee be extremely rude an tell me to F off in front of many other customers. The manger of the Sudbury location did nothing and decided that if that employee does anything else I get banned. Because the employee was rude. This manger and employee need to be dealt with. I would hate to have these people who are unfit to work ruin the experience for any other customers.

We bought two decorative cushions which the price tag said $4.94. At the register the price came up at $15. The cashier asked for price check. My husband went to double check and saw the price checker move the remainder of the same pillows over so it was not under that $4.94 price tag. The manager came over and price checker said the items where $15. My husband said he saw the price checker move the items over from under the$4.94 price tag and the price checker lied and got angry and yelled at us. The manager than insisted that the pillows where placed in the wrong spot by other customers. I checked the price tag carefully and the name was correct but the manager insisted that the two bar code number do not match. We than asked the manager if it was the customers responsibility to check the bar codes or the employees to make sure they are placed correctly but the manager kept insisting that it was other customers that moved the items. If she did not personally oversee them being moved by customers or saw the employees arranging the shelf, how can she say for certain it was the customers. I did not expect to get the items I for free as per law, at least i expected to get the items at the price shown. I worked as a cashier at a big grocery store and the customer is always right! We shop at superstore every week for groceries and all of our kids diapers and clothes and now we will think twice before going to superstore. We will ask our family and friends to think twice at shopping at a place where the customer gets blamed for the employees mistakes. Worst experience ever!

Hello,

This is the second time I am writing the complaint about the superstore, but I did not receive any feedback. Its not the first time that I found the product with wrong price tag or wrong display. When I go to the cashier, they say the items might be displaced by previous customer. It is really ackward situation because this experience seem to be never-ending. But this time my complanit is about the cashier named dakota at newmarket branch. I tried to use my gift card which I did not know the exact amount, he was treating me with lots of anger because he had to use random number to find how much left in my gift gard. I finally found the exact amount of my remaining gift card and told him, but he rudely refused and told I should have told him earlier. I was shocked how he was behaving since I never saw this kind of behaviours in any stores. I asked him to page a manager and he you "no; you should go and get the manager", he was almost yelling at me. I finally talked to tressa the manager and she nicely treated. I think this is last time I am shopping at your store since walmart, costco and other competetor have far better customer service and treating customer like a gem. Just so disappointed with my experience at super store

I have used click & collect many times without too much difficulty, however I finally noticed that this the me the hold was still on my credit card after the charge went through. I used the same card that I ordered with which the website says should release the hold right away. It has been 4 days business days already. I am now overdrawn on my credit card (it has a small limit) and I am bouncing payments and have been charged $75 so far in fees! I phoned Superstore and was told that because my bank is not one of the major 5, they can't reverse the hold and have to wait for it to expire on its own. They gave me an authorization code to give to my bank to release it and apologized.
I phoned my bank, they said that the merchant has to contact them directly to reverse the hold or wait 10 days for it to release. I phoned superstore back and they told me there was nothing they could do. That they couldn't phone the bank. I could phone and put them on 3-way and they would verify. My phone does not do 3-way. He fought with me and said that was too bad there was nothing he could do. I asked for a manager. She at least spoke English and was in Canada! She tried to tell me that it was normal. I have read the website! No it's not. She argued with me longer and finally agreed to try to phone my bank. What a hassle! Over an hour of my life wasted! I will NOT be using again!

I like fresh Jalepino cheese bagel at sunridge calgary... Somehow they stopped making it... I went one day and asked.. Lady said we need go early to buy... Then i went early to buy so lady said they didn't make it today... Nd she said come tomorrow.. I went next day she said not this week come next week... We went next week from the day... Finally another lady sent to me to talk to bakery manager nd he said soon they will start making again within few days... So i will go after month and i will ask about those fresh jalepino bagel again.. Hopefully they r not playing with me

I use click and collect every Tuesday with the same account and same payment information. For some reason today the transaction wouldn't go through (even though this card was used before and after at different retailers without any problem). I understand that mistakes happen and technology occasionally lets us down, but there was not even an apology or attempt to fix the situation. They had me sit and wait for half an hour in the click and collect parking spot before finally telling me that it wasn't going to work. Unfortunately I left without my groceries and over half an hour late for my next appointment. This was so frustrating! The manager was condescending in his tone and couldn't even offer an apology for the lost time and the computer system not working.

My family is going through a rough patch so I decided to try superstore diapers which were a lot cheaper. I should have spent the extra $$ to get pampers. My kids are getting bum rashes when they never did before, the diapers are constantly leaking, what kind of diaper can't make it through the night! Worst diapers ever and I can't afford to buy a different brand for two weeks.

I did a $1 refund from the annettes donut i bought coz i was charged $3 but it is on sale for 1.99, i even said good morning before reaching the counter, the name of the lady i spoke to is Ollie.

She called for a price check and i stood at the side waiting for their call back. She attended to another customer when the phone rang and it was confirmed that the donuts are priced as 1.99, i waited for her to finish with the other person. The other girl at the counter even asked if someone already attended to me. As courtesy, i smiled, nodded and pointed to Ollie to say that yes i am being helped.

So to make the long story short, she gave back the amount on my card. I was still putting the donuts back on my shopping bag when she rudely told me"welcome!" And was in a frown. I was surprised coz the whole time i was just quiet. i'm a person who is considerate and doesn't forget to say thank you to those people who helps me. It was not nice of her to say that because what did i do to her to treat me like that?she made me feel like i was rude, when i was just putting the donuts back in my bag. I was suppose to say thank you before l leave.

This is actually the 2nd time i had a bad experience with her. The 1st time, i also did a refund, i forgot to give the $2 off coupon from the cetaphil i bought to the cashier. When i gave it to her along with my receipt, she said about manufacturer refund (?) Im not sure or can't remember her explanation and just gave .50 cents to me. I was left in wonder why she didn't give me $2 back but i don't want to argue with her. I just shrugged it off.

If she's not happy interacting with people, she should work at the back and not at the front desk where helping customers is her main responsibility. I love superstore but she had put a bad light on my shopping experience with you. I was even happily greeted by your cashiers. Then all of a sudden she ruined everything.

I praise Tyler, the guy also working at the customer service. He's the best person to approach. Too bad he wasn't there on those two occasions i had to ask for help. I know those were only small amounts, but those things are what we customers look for when doing our groceries.

I will still go back to superstore coz i like it there but you really have a bad staff attitude with Ollie. Im not reporting to have her reprimanded or something but please remind her what her work is and how to properly treat a customer. I would understand if i was rude or told her something bad, but just because i was still fixing my groceries and i haven't even left yet she assumed that i didn't acknowledge her. 2nd time Ollie. I'm really upset.

Thank you for letting me share my experience today.

Good afternoon, I am writing to complain about a situation that has occurred more than a few times now. I understand that you price match with customers who bring in flyers from other stores. May I suggest that price matching NOT be allowed at an express lane. It is very frustrating when customers are holding up the line to price match more than one product in their cart.

Thank you for consideration.

I would like to draw the attention to the quality of the food being sold in Superstore at the # 1505, McPhillips St. Winnipeg location. While I would normally bring this up with the manufacturer of the food, the item in question is from its own "yellow color-no name" brand, which I believe should be more closely monitored.

Today April 3rd, 2018, we went to Superstore # 1505, McPhillips St. Winnipeg. We were in rush, so we grabbed what we wanted and headed home. While I was cooking, I took the "Shredded nacho cheese blend pack" ([protected]) and checked the expiry date before using it as I couldn't check at the store. Guess what! Expiry date is March 16th, 2018. Superstore was selling expired food at their stores. 19 days after the due amount.

Then my husband ran to the store and informed. He just got it exchanged free and apparently, there was a bunch of expired packs at that time. When he inquired further, he was told by one of the superstore employees that although cheese expired there won't be an issue for health.

This clearly shows that the superstore doesn't value customer's health.

How they risk their customer's health? What If I trust superstore and used cheese without checking expiry date? What if I got sick? Who pays my medical and my bills?

I have attached images of the product which mentioned the expiry date as well as my receipt.

It was such disappointment today.

Regards,
Sewwandi Hansanie Hettiarachchi
[protected]@hotmail.com
+[protected]

I bought a 8.2 kg turkey March 28, 2018 at the Superstore in Georgetown Ontario for my Easter dinner today. I put it in the fridge to thaw and took it out this morning to prepare. I opened the netting and the plastic and all the liquid that came out was curdled and the turkey smelled funny, like freezer burn. I am having 10 people for dinner today and none of the stores are open. What am I supposed to do now. I have saved the packaging and the receipt. I am so, so upset, really, what do I do for dinner. I guess they will have to eat bread and the vegetable. I could cry right now. Unbelievable!