Halifax
Reviews and Complaints

Hello, I would to ask you if you can return to my email a scan copy of my bank statement signed and stamped by my local bank branch, because I have to give this to a Bookmaker (Matchbook) who wants to freeze my account and seize my money because I login in my account in Brazil, and they saw it as I was not authorized to login outside of UK. I am not in the UK at the moment, I am in Brazil, so can you provide me this bank statement, signed and stamped in my email in pdf format please? I really apreciate your empathy and your generosity. My best wishes for you and your team for this new year coming, Cheers,

Frédéric Rambaud

+[protected]

For 2 months I have had 4 transactions that

don't recognize. F don't speak English.

am Romanian. they have taken me 130

pounds so far. please help my dear. I want

my money back and stop this fraud. trmahelp.com. that's what it's called. today 4/12/2023 it's pending. I don't speak english. I am romanian. a month ago they took my hepl. pdf com £29.90 on 13/11/2023. help. pdf com £24.99 on 14/11/2023.. £29.90 on 12/10/2023. I don't understand who they are, I don't know who they are who are taking my money.. I want my money back. My girl called the bank and they didn't solve anything.

Dear Sir,

I was told to call you on +[protected] but this number can not be called due to a technical problem. (To keep open my account)

Kindly fix this problem because the deadline is 27th of September. I tried it many times in this month and I always was told due to a technical problem, call it later, but no date is given. Is this a working line, or is

Your +[protected] is working, yesterday I sent an SMS but no answer was given..

Please inform me asap what's to be done.

Sincerely,

Gy. Tarnai

+[protected]

EMAIL ADDRESS: G.[protected]@YAHOO.COM

I transferred from my Matured Fund Account 100 pounds to my granddaughter Kate Chan's Monzo Bank Ltd account on 17th August 2023 via internet banking. According to my statement, the transaction was completed.(transaction No 50000000T186Z19575). The receipient has not received this remittance. Can you please check.

Michael Shiu Lap Chan

Transfer particulars:

Date of transfer: 17th August 2023

Transaction No.50000000T186Z19575

From Halifax Matured Funds A/C 11-03-05 [protected] to

Monzo Bank Ltd A/C 04-00-04 [protected]

Dear Sir/Madam,

I have been at my House in Thailand since 5th May, I was at my brothers house before my flight on 4th May and transfered 200 pound to my brother Joseph McGarvey, as he looked after my affairs when abroad he called to the Bank of Scotland Head Office on the Royal Mile Lawnmarket but was told I would have to phone? I tried a few times more to sign in Online to no Avail? I phoned on 15th May to [protected] and spoke to someone for around half an hour it was a noisy contact and I had trouble hearing what the guy was saying? He asked for my Address in Thailand and said he would send a Letter I told him my address 154 Moo 6 T. Ban Khok A. Muang Phetchabun Thailand 67000 I was not happy with this as it would take a while for the mail to come, he said it would take 7 days? It is now 12 Days? Unfortunately since All this has happened my brother was found dead at my address 406/6 Easter Road Edinburgh on Wednesday. When he was down for a meter reading. I am hear until 4th September my phone number hear is

[protected] The time difference in Thailand is 6 Hours in front of UK.

I need to get Online As Soon As Possible.

John J McVey

I am presently in conversation with Halifax regarding their telephone secondary security checks and have no wish to use the service and return to using my email address, the reason is due to the fact I am presently travelling Europe for the next three years and cannot receive phone connection in some countries without buying a local sim card the having to go on live to change the numbers and this is ridicules, I want Halifax to give me the option back to contact me by email. We know why they want your phone number and it is not for security reasons, it’s for tracking and Ai data. What can you do for me?

Mortgage Reference [protected]

I purchased my property in 1975, my mortgage was arranged with Halifax.

There has been a small amount for some years accumulating interest.

I visited my local branch and was told I needed to contact the mortgage helpline. I telephoned today to obtain a final settlement figure so this could be paid. I waited 42 minutes before speaking to an advisor, my wife, who is a qualified accountant initially spoke to "Robert", but as her name is not on the mortgage, he was unable to speak to her. My wife passed the phone to me to obtain the information we required. We were unable to get the final settlement figure as I did not pass security. I provided mortgage reference number, address of the property, my date of birth, the balance left on the mortgage statement, but this states it is not a final settlement figure. Robert is the most impossible person I have had to deal with in my life - he then told me I have been locked out - goodbye. I spoke to him in a calm professional manner. I have always been happy with the Halifax, however, I am not happy today. I have paid £1061.10 on line, as I cannot obtain a final settlement figure. I will be writing to the Times about my experience wit Halifax today. Whilst listening to the automated service, I was made aware the call may be recorded, I hope it has been. I also agreed to take part in the survey, but imagine "Robert" will block this. I have never been spoken to in such a supercilious manner. What has the Halifax come to?

Dr Iain Gibson-Ling Mb Bsc FFRCA

I purchased an item through an auction in the United States...paid for the product, delivery, duty in US funds...now the postal service wants to charge me GST/HST and handling charges.

when I'm through paying all the subsiduary charges its more than the item...

How can they charge me HST and handling charges when I'm paying for duty...what kind of scam is the Government running

I have been trying to change the address on my daughter's savings account. I called and you sent me a form, to my old address! On the second attempt you sent the form to my new address, and I completed it with all information. I have just received the identical form, and asked to bring this into a bank branch with proof of my daughter's identify. My daughter is 12, so she doesn't have any of the suggested forms of identity that have her address on. In addition, all the Halifx bank branches near me have either closed, or are only open during limited hours in the week (so it is not possible for me to attend a branch to sort his out!).

This was opened via post years ago, so I should be able to manage this account via post without the need to go into a branch.

This is so frustrating, it doesn't sound like the person I spoke to on the phone initially listened to me at all. As they sent the form to my old address, and when I did get the form to my current address it was the wrong one. I don't see how completing the next form is going to make any difference, as it is the same one as the last form you sent.

Can you please help me sort this out?

I attach a scan of my driving license, which has the address. I attach a scan of my daughter's identity card. My name should be on the account, as I opened it and used my ID for the purpose of opening this account too.

February 2020 my primary email account blocked on Microsoft and I believe this was violated by Halifax bank who still only send important documents here knowing they blocked my account.
April 2020 tried to buy BTC but was blocked and immediately frozen out of my account. Phoned from overseas and they reopened again. 2 weeks later tried to buy BTC again, same thing happened and I was reinstated after phoning from overseas. I wrote and complained to the ombudsman who never once replied.
May to end July 2020. Started up a company and still in August 2021 waiting for documents to set me up. During this time submitted all details to a company and every time sent something it was unreadable because of software Halifax illegally installed in my system.
2nd August 2020. Getting end result for company set up. Refused on both my accounts and later system fault which destroyed all and I mean all communication until December 23rd 2020 when I managed to get onto Facebook. No telephone no internet . Had been put on a looper system with a stags and bluekai program that they had installed controlling my whole system. Wrote to Halifax numerous times and know for a fact that they were possibly the only company who was in contact but never once helped. Sent numerous letters as photos to try and get through then money ran out in September and sometimes no food for 5 days. A letter a week to Halifax with no reply.
Xmas day 2020. Managed to get online, a miracle straight to Halifax website who said I now had to go through Lloyd's bank. So I got there was messaged that Halifax had closed both my accounts on November 23rd and that Lloyd's would deal with me now. That was the last contact with Lloyd's bank who as a parting message said that they knew everything about me.
January 2021. Phoned many times as finally my number started to work again on my phone. Contacted Halifax asking about my account, passed to many different sections until money ran out. Starved for 3 days with no food because of this. Cousin contacted me and sent some money for me to phone bank. Was also given reference number to contact so phoned. Nobody had a clue and led around departments till money on phone ran out. This time was advised to return to UK by them who said that my account had been closed because of fraud. Later on it was unsafe account and then fraud again. I explained to them I had no money and enquired that I maybe could swim back from Thailand to the UK. Don't think they understood. I believe it must be a requirement to have the IQ of a goldfish to join Halifax bank. Anyway still starving hungry.
February/ march 2021. Had a conversation with someone who gave me hope and I really believed that something finally was getting done. Not at all, got a message online saying couldn't help me but would I phone again. What go without more food and another wanted phone call in which lied to, sent to many department, money runs out and left to starve again.
March/July 2021. Went on their app as this could save me money but what a joke they refused to help me unless I phoned and I explained that I did not have enough money to phone them. They then blocked me off Halifax app with password incorrectly sent too many times, again, lies. At end of July I managed to get on app with my computer which had been fixed and thought simple link might work. They phoned but locked my phone so couldn't confirm. That day my computer shut down completely and has not worked since. Also found out that Halifax had made me a developer and I know nothing about this. Also various people trying to contact me have noted that I have had all programs changed so that I can be blocked.
August 14th 2021. Finally back on Halifax bank app demanding what was going on. Demanded where company documents were and end user product. Advised to phone. Clicked on this Lloyd's program. Not a clue again developer jargon. One hour later phone crashed with message of overheating every time I opened phone. Did a factory reset and phone became stable but not really much happening still. Trying to download apps with message of waiting for wifi. Sent message to Halifax before crash accusing them of putting illegal software onto my system, violating human and civil rights, leaving me to die in a foreign country during a pandemic, not sending end user product for business, defamation of character, etc.
Yesterday, August 2021. Phoned Halifax as realized they had blocked my primary account making sure I could not get into my Dell computer. Still cannot get anything online done like Google pay or getting my own website because yes, HALIFAX BANK have denied me every turn and I worked out yesterday that all my profits now would have earned me about2-300000 in Stirling. Alas not a penny. Last night 10pm with no money now till whenever I phoned Halifax from Thailand with my food money. Was put on hold for 10 minutes. Blazing angry by this time, talked to lady called Tracy I believe was Scottish, explained the problem and no files on the Halifax system. Very strange. She tried hard I will admit but nothing on system. She said she would put me on hold and talk to the manager. I looked on telephone and time was 10.32 pm Thailand time. I waited and waited and then 10.47pm she answered and she said she couldn't hear me and I knew she felt sorry to hang up on me but I reckon the manager had told her to hang up on me. I knew she heard me. So that money which I spent phoning halfax bank I might as well have burnt it because all the use they were. Last night I sent a message listing as many companies as I could for everyone to know the truth and I do hopefully fingers crossed got to British newspapers because I'm dying to tell people what this shambles of a bank have done. I would like to know how many people stuck abroad have they done this to. Who have died because of it, ie from starvation, suicide etc. I have tried suicide twice in this period and luckily I'm still here. What gives me strength is the hope of bringing these [censored] to justice and asking parliament to strip them of godlike powers over your account. It's my money not theirs. Hopefully soon this absolute disgraceful situation will be over with. I know that Halifax blocked my emails when I tried to send a message to British press before

Hi, I can't remeber signing up to you taking money out of my bank? Every month since May you have been taking money out of my bank however, I have not noticed this money go before up until I looked in my bank and my money has gone. Can I have a refund please as I did not sign up for this and can I please be took off your register! I also have the pictures below to prove when it started happening.

I need to know if this letter is authentic

HALIFAX BANK
Permanent Buildings Commercial St., Tel: [protected] – 6986
West Yorkshire HX1 1BH United Kingdom Fax: [protected]

OUR REF: ……………………….. YOUR REF: ……………………

OUT STANDING PAYMENT SUM OF TWO MILLION FIVE HUNDRED THOUSAND (US$2, 500, 000.00) UNITED STATES DOLLARS ONLY.

DEAR SIR,

REMITTANCE ADVICE: WE HAVE RECEIVED APPLICATION FROM THE HOME OFFICE OF OUR DEPOSITOR WITH APPLICATION TO IRREVOCABLY PROCESS, APPROVE AND CREDIT YOUR ACCOUNT WITH THE SUM OF TWO MILLION FIVE HUNDRED THOUSAND (US$2, 500, 000.00) UNITED STATES DOLLARS ONLY AFTER DUE PROCESSING WITH OUR REMITTANCE/FOREIGN CURRENCY OPPERATIONS DEPARTMENT ON DEPOSIT AND FINANCE.

TO UPDATE YOUR RECORDS WITH US AND TO PROCESS YOUR FILE AND THE APPROVAL OF THIS FUND PAYMENT TO YOU, YOU ARE REQUIRED TO FORWARD THE FOLLOWING INFORMATION VIA RETURNED EMAIL OR FAX.

1). YOUR FULL NAME, DATE OF BIRTH, AGE AND SEX, YOUR ADDRESS.
2). YOUR TELEPHONE, FAX AND MOBILE NUMBERS.
3). THE NAME OF YOUR BANK, ACCOUNT NUMBER, ROUTING#, SWIFT CODE, ADDRESS, TELEPHONE, FAX NUMBERS, ACCOUNT/ BENEFICIARY'S NAME:
4). PICTURE PAGE OF YOUR INTERNATIONAL PASSPORT OR VALID DRIVER LICENSE BACK AND FRONT PAGES (SCAN - Jpeg). STATE THE PASSPORT NUMBER CLEARLY, ISSUE DATE AND EXPIRY DATE.

FOR ANY FURTHER CLARIFICATION DO NOT HESITATE TO CONTACT THE UNDERSIGNED ON DIRECT LINE: [protected] – 6986.

EXPECTING YOUR QUICK REPLY. THANK YOU,
FOR: HALIFAX BANK

MR. ANTONIO HORTA-OSORIO.
CHIEF EXECUTIVE OFFICER LLOYDS TSB GROUP. INT. REMITTANCE HALIFAX BANK U.K

NOTE: PROVIDE DETAILS ON THE MAIL BODY AS ATTACHMENT (DOWNLOAD) AND RETURN BY FAX OR MAIL BACK.
Halifax Bank will treat your information with the utmost respect and in accordance with the United Kingdom data privacy Laws.

I have a Visa debit card and my husband also has one. When it ran out, I received my new one straight away but my husband's didn't arrive. After numerous visits to various branches and letters to our own branch and head office, we eventually received a letter advising they were putting a cheque for £75 into our bank account for all the inconvenience of my having to go to petrol stations etc whenever my husband wanted to use his card and produce my own. While we were pleased that in the end, after about two months, the card eventually arrived it was a considerable inconvenience and worry that it had maybe got lost in the post and someone else could use it.

i ha d 4 pound in my bank account and didnt use it. i recieved a letter from halifax saying i owe them over a hundred pound for overdrawn charges plus interest. they are conning everyone even single parents who are struggling to cope. i am a disabled single parent who cant get out but i will fight them all the way. we cant win as the government own half the banks and since winning at court their fees have trebled this is rediculous i feel like killing myself it is so unfair to everyone it is affecting

They trying to scam me, whit a false "Winning" process of 891934 pounds.I send you the copy of that e-mail.

I am pleased to announce to you once again that you are a beneficiary of Camlot Groups Lottery Board where you are a winner of 891, 934.00 Pounds (Eight hundred and ninty-one thousand, nine hundred and thirty-four Great Britain pounds).

We have issued your new winning cheque, we have processed it, we send it to HALIFAX BANK FOR WIRE TRANSFER INTO YOUR ACCOUNT.

The process for claiming your prize has been made very simple so that in no distant time, you are assured of having received your cash prize.

However, your winnings has been sent to HALIFAX BANK PLC, in the form of bonds, and you will be requested to contact the payment centre for transfer of your winning funds to you.

You are to contact the PAYING BANK with the following information below:

Name OF Bank: HALIFAX BANK PLC

Bank Address: HALIFAX BANK PLC,
Trinity Road, Halifax, West Yorkshire,
HX1 2RG ENGLAND, UNITED KINGDOM.

Contact Person: Mr Andrew Charles
Tel: +[protected].

Fax: +[protected].

Email: [protected]@yahoo.co.uk

Here is your Winning Contact Code (AQ11WWRZZA1).You are also advised to complete the form and send it immediately to the bank so that they can attend to you immediately.

FULL NAME:...
AGE:...
SEX:...
NATIONALITY:...
ADDRESS:...
EMAIL:...
PHONE:...
OCCUPATION:...
COUNTRY OF RESIDENCE:...

Your winnings are insured to it's real value, hence you will have to contact Mr Andrew Charles for transfer of your winning funds. Email me as soon as you contact the Bank.

Any further information reply us immediately.

Yours Sincerely,
Mr Brain Johnson.
Payment and Release Order Dept.
Uk National Lottery International(Claims Agent)

Contacted ombudsman about claiming bank charges back under the hardship rules.Was sent the forms sent them back with all my proofs of hardship.After hearing nothing for a few weeks i rang halifax and explained my case the lady came back to me after a while and said the person who was making the decision on my case was taking too long and had been told to do it that week. A couple of days later i recieved a letter from him declining my hardship claim. I just couldnt understand it because the reason that was given was we had enough money and we were living within our overdraft limit.I rang to speak to the person who made this decision but he refused to speak to me.I then asked for an overdraft increase because we couldnt afford to keep going overdrawn but was refuse because YES CAN YOU BELIEVE IT we keep going overdrawn and carnt keep within the limit we have.Claim has gone back to ombudsman to wait another two months to be resubmitted because of back log. Mean while we continue to struggle and feed the children.