Dell
Reviews and Complaints

As a potential customer considering Dell Inc, I must share my mixed experiences based on reviews from various sources. While some customers praise Dell laptops for their exceptional performance and reliability, others express frustration with issues like poor customer service, technical problems, and warranty issues. One customer mentioned a positive experience with an Alienware laptop, while another faced difficulties with a faulty gaming monitor and unhelpful support. It's evident that Dell's customer service and product quality have been inconsistent, leading to both satisfied and dissatisfied customers. Before making a purchase decision, it's crucial to weigh these varied experiences and consider your specific needs and expectations.

You can't beat Dell.com. I have had nearly every brand of computer now including Alien Ware and I still go back to Dell.com. 2 year warranty standard. If something brakes you don't have to take your computer somewhere they send a tech right out to you for two full years! I had a key brake on my laptop on a Friday night. Monday morning someone was at my door to replace my custom lighted keyboard. Don't get the shaft from a cheap company and get stuck talking to some foreigner for hours who can speak English they just can't understand it. Go with Dell and have all your problems solved.

I've had my dell inspiron 11 3000 for almost 2 years now and it still works as great as the day i got it. It's small enough and light enough that i can literally take it anywhere, and the laptop-to-tablet capability is beyond handy. The keyboard is just the right size, not squished up like some small laptops do. The touchpad is a little sensitive, BUT it has a right-side usb so i can plug my mouse in (i'm more comfortable with a mouse anyway) without worrying about the cord being long enough or getting all twisted around the computer. Overall love this thing. First dell but will definitely buy another when this one wears out!

I bought my Dell from a repair computer place. My Dell desktop I am using right now had been used at a school. It was wiped off all and was a bare bones. I bought it in 2013. It is a 2007. I am amazed myself it is still working. It will soon have to be replaced as it stops then starts up again...? Sometimes...(sometimes 4 times a days, sometimes runs for days) I use my Dell a lot and watch older movies or reruns of TV series. It has been a very good working machine. I have another Dell 2013 underneath this one I am writing about. Also used. It is a professional model too. Buying 2nd hand (for me is like buying a used car) Its proven already it will last and all the kinks have been worked out.

Full disclosure: I have always been a Dell denier. Having supported a number of friends and family, it always seemed to be Dell and Acer laptops that I had to service rather than other brands. I am not sure if that's because that's what everyone purchased, or if it were only those that had severe issues. However, I have noticed most of the Dell laptops are from around the same era.

I recently purchased a refurbished E6430 off of their website and it was one of the best laptops I have ever had. I did end up contacting support to ask about something and I had a generally positive experience there as well. I can't really complain about any aspect of the transaction. It is a Linux-compatible laptop and the experience was great overall.

I know Dell has been struggling as a company and brand, but I think they still have the best service+computer quality in the industry, dollar for dollar. I ordered a new laptop on their site and got the in-person service package (where you don't need to send it in if you have a problem, they come to you and fix it for you on site) and the package was ~25% less expensive than a computer with the same specs and the same service package from other PC companies (assuming they offer the onsite service which to me is critical because time lost to maintenance issues is one of my top concerns) and ~40% less expensive than Apple. The computer I got isn't super-cool looking or anything, but it works perfectly and doesn't have any issues, which is exactly what I need. I think if you're on a budget or are just want something practical, Dell is still the best place to get a computer or laptop.

The great thing about dell computers in my opinion is getting some of their older ones from people that just have them sitting around or around different sites from home users to gain from the parts. There are a lot of older dell pcs that you can get i7 CPUs in that still run for around $300 today & if you have the money could make some decent budget build computers to resell or use yourself. Personally I can not afford to do with or I would as most of these old computers only run at about $60-$100 if you just look around.

Rating Dell as a company I can not say anything bad about them though honestly I think everyone is better off building their own computers because there is always something that could have been better wither its the motherboard, the cpu, the power supply, or what ever. For the price it costs to buy a computer name, you can make an even better computer yourself in most cases.

I still give Dell 5 stars though because they do make some decent builds though I think prices are a bit much sometimes.

I have used various companies computer. But now I am using a Dell laptop n5040 for half a year and I am almost happy with it. It is my first laptop, in past I always had only desktops as I didn't believe that a laptop can be as fast and user-friendly as desktops. Of course, I understand that laptops have many benefits but I am old-fashioned in that point.
First of all, I was charmed with the design of that laptop, may be this is just because I like shining things :) Later I also realized that it is a perfect device on the road and on vacation. It has never failed me when I had to do some work being out of office and the quality of graphics and sound is perfect for watching movies and videos.

Now I use it everyday to email, work online, browse the web and just having fun. It is fast, reliable and perfect-sized.
I was disappointed when I found that my laptop does not have bluetooth, it is very strange as now every computer has blutooth in-built. Besides it doesn't have the number pad which is quite inconvenient. One more issue it is that sometimes Enter button does not work well but it is a short-time problem. Anyway, I think it is a great laptop for work and travel at an affordable price.

I've owned multiple systems by Dell:

My first was a Dual Xeon Precision 670, which I bought used from eBay in 2008.
I put in an nVidia geForce 7950 GX2, a dual GPU video card.
That computer was awesome, big, heavy, noisy, would rip through any task, and use up 680 watts constantly. Was great for games too. Aside from high power consumption, it was great. I gave it to my dad, who runs it as home server, and loves it.
Then I had (and still have but don't use much) an XPS m1330 laptop, bought in 2009, it's still running fine, except I had to change the keyboard and the AC adapter under warranty (both failed within a year), but the customer service was great, so I am not holding any grudges. Please note they do service their XPS customers through a different department - so I can't comment about regular support.

I gotta say, Dell definitely made custom computers a perfection. Their site is well designed, and is easy to navigate. Customizing systems is fun and very informative. Lots of information per page, and clicking to get to information is minimized.

Their prices are very reasonable, and their promotions give insane discounts from time to time. As always you gotta do heavy performance to value research, but overall Dell is very very solid.

1 year warranty expired in early January 2024. In February, keyboard broke. Whole row containing X, S, W, 2, and probably F1. My aunts bought it for me along with a new mouse and they believed an extended warranty from Best Buy online. Upon arriving at said store for repair they found the warranty purchaed was instead for the mouse instead of computer. Prior to that 1 hour one way trip, over the phone, I was told there was an extended warranty on the laptop. They wanted $84 just to ship for repair. I use this laptop only for email, facebook and scolling. Really cant believe a $400 Dell laptop only works for 13 months. Very disappointed!

I am having an issue since Dell switched banks on placing orders online using my Dell Pay credit account, Comenity Bank has all my correct information, but when I place an order online I enter the required information and then it says that I will get a text message but I never get the text message and I keep getting the runaround back and forth from Dell to Comenity Bank because they each say the problem is at the other side but I know the problem is the connection between Dell and the Bank and this new bank is not working out properly and the customers have to suffer because of this, they need to switch back to the other bank where things worked in finishing an order. I am seriously pissed off already because this is ridiculous and the people you speak with are of no use because they can't see that there is an actual problem here and that it has to be sent to management for investigating the issue and it seems no one really cares.

I bought the latest Alien X14 about half a year ago, but now the paint is starting to peel off. I contacted customer service, but they told me it was natural wear and tear. Could it be that the paint peeling within half a year is already natural wear? I am disappointed with the quality of this product and hope that Dell will take responsibility for the product.

I have purchased a lapop in november. In december when I'm opened my laptop my laptop desktop screen side broked and damage automatically. When I'm told the all this problem to Dell shop owner he give me new one. This laptop working good but tommrow I'm open the laptop same situation happend with me My laptop was broked and damaged and not working how can I Trust on dell .

Please refund my money either give me other new module .

Please do the needfull

Dont ignore my request

I purchased the Netgear CM1200 modem March 16, 2023 and it has developed a power issue. It cycles itself 30 to 40 times a day. I contacted dell support and they told me I cannot return it and I cannot get a refund. They told me to contact Netgear. I did contact Netgear and they told me they won't help me because I did not buy it from them. It even states on the FAQ page that "only the original retailer can issue a refund." I am out $270.01, I have to buy a new modem and Dell does not care that they are going to lose a customer of 12 years that has spent thousands of dollars. Only a fool would lose thousands of dollars to save two hundred.

Dear Sir/Madam:

Sometime back in April of this year, I purchased a laptop from Dell which turned out to be defective. From April on to the present, I have received another 4 laptops (5 in all) which were ALL defective! In reference the latest laptop I have which is a m16-r1, is also defective be it by the hardware and/or software, in any case it's a moot point because the current system I have now is not working correctly. I have recently been contacted by Swami Kondepudi, with Dell Technologies -Advanced Resolution Services who informed me that and I quote, "Further to our conversation today, upon reviewing your journey with Dell and validating the replacement’s history,  we see one of the replacement units show as unreturned.

---> Meantime, kindly be informed, the warranty has been temporarily suspended and regret to inform you that there would not be any support for any technical issues until the unit(Service Tag: 9PB2YM3) is returned to Dell.

All that you need to do is look up an Alienware laptop that has been sent back to Dell twice in the last 3 months. Also, there was a tech sent to our house to replace the system board.

That was in between the two trips to the "depot".

Charging issues, video issues that were all intermittent, kept recurring. Just received this 4 days ago and will have to see if they recur again.

Very frustrating to have to do without this laptop for so long.

I was a contractor that worked locally for Dell in 2015. At that time I received multiple Dell certifications and was responsible for repairing laptops and desktops. Until purchasing this laptop, I was completely a Dell fan. I will no longer recommend Dell to anyone that I know.

I called dell tech support to ask for fixing my (Dell inspiron 15 5567 with Intel i7 MS window 10) stopped working because it needs new battery. I paid them $39 on 06/05/2023 to send me a box to ship my Dell computer in it after they received it they quoted the repair that it need new battery and also new mother board ! Plus Labor and Tax! It was a great amount of money but because I need my computer. I paid $306.99 on 06/12/2023 . While the repair period, an Indian girl called me and she told that the dvd and the camera is defective and she ask me to give another quote to fix them. I refused strongly. I told her I do not have any issue with them. Some tech told me it is okay and ignore that call.

After dell tech support finished the repair, they called me to tell me that they shipped it to my house address. I received my computer after repair on 07/ 09 /2023 . I tried it . It worked for fifteen minutes but I noticed the computer started to overheat ,it become like an iron. It hurt my lap. I called dell tech support told them about this over heat coming from the computer, I afraid to blow up and my house get fire! Even the plastic cover of the LCD monitor started to melted and wave and.

Dell tech support told they will send a FedEx box to ship the overheated computer to them again to fix their mistake.

They received it but From that time they started to play ugly game .they promised to repair, then the parts out of stock .Finally they said the computer is damaged from inside because of the heat!

I told them this is your fault , you put a wrong parts caused this damage. Asked them to compensate me for a computer instead, I lost my data and my time.

Today 07/19/2023 They FedEx the computer unrepaired and refund me the repair value only and even not the shipping money. The computer is totally dead now ,what they want me to do with it to put it in the trash can. Simply like that

When I purchased my computer from Dell I also purchased an extended warranty. I have been having difficulties with start up being very slow. I enlisted technical support and they walked me through steps to aleviate the problem. However, the computer is still slow starting up. I requested remote access and have been stalled. Whoever I am speaking with on Support Assist is not allowing a remote access session. So I am stumped as to what to do about this. Please respond to my concerns. Thanks

12 June 2023 - Purchased XPS

14 June 2023 - Dell sends email it has shipped and will arrive on 17 June 2023

16 June 2023 - Looked at FEDEX number and it states the shipping label was sent, but it was never picked up, there is not other information. I suspect the computer is still in ElPaso Texas.

16 June 2023 Called custome service six times, one promised to contact ElPaso Logistics and call me back... Never Happened

16 June 2023 Called customer service 5 times - two hung up and the others talking in some foreign language dilect english never said anything promising

I pay for Priority Support from Dell which includes onsite service. I had an annoying fan noise that was obviously a fan going bad and I wanted it fixed. I had to call tech support and they go through a very long and involved scripts of debugging that took around 2 hours for them to decide it was a bad fan. They don't debug, you do, and it is not onsite. They decided to send a tech out but it would take a few days. The tech came and had no knowledge of my particular laptop. They had to replace the mother board since the fan is built in. The tech had difficulty getting it back together. Keyboard didn't work, but he finally got it working. Then the power switch wouldn't work. He called his support and they said to install windows then it would work. (obviously wrong) The tech handed me a thumb drive and ran out. You have to reinstall everything yourself. I tried, but the drive wasn't there. I couldn't turn it off. Had to go through more mindless troubleshooting. Then another round of the same troubleshooting with a new phone support tech. They would not let me talk to anybody else or a manager and just continued with their script. Incredibly frustrating. They do not listen as you have to repeat things several times. They insisted they couldn't send a tech and I would need to send the laptop in for support. I fought them and they finally agreed to send a tech out...2 days later. He decided to cancel because we had thunder in the area (small, scattered storms). And it is going to be the same tech who screwed it up in the first place. I personally will be cancelling priority support as soon as possible and will never ever purchase a Dell again. I would never recommend a dell product to anybody, especially if you run a business. Case Number: [protected]

Service Tag: 68RG7D3

MARK MAREAN

EMAIL: MARK.[protected]@MAIL.COM

PHONE: [protected]

ADDRESS 1041 STONES THROW DR NW HUNTSVILLE, A 35806

Dell Purchase information

Order date: May 26, 2023|

Order number: [protected]|

Dell Purchase ID: [protected]

FEDEX INFORMATION:

TRACKING ID: [protected]

SHIPPED WITH: FEDEX GROUND | 2ND DAY RPSI

FEDEX CLAIM NUMBER: C110190489

I DID NOT receive my order as of 12 noon 2 June 2023.

I informed FedEx that my order was not delivered and opened a FedEx claim # C110190489.

I have not received a FedEx update to my claim as of 12 noon 2 June 2023. Please start an inquiry at your location.

I purchased a Dell laptop, Inspiron 15 3000 in January 2022. Label information: MFGYR-2022, ST:7BBNVN3, EX:[protected]

My purchase was made at Best Buy. I am an honest person and this laptop was always handled with care. It was being used, I noticed the battery was low, so turned it off and plugged in to charge. Later on went to use laptop and it would not go on at all. I took it to Best Buy and was told it was probably the Mother Board. Because I did not have a service contract they won't send it out for diagnosis. The associate made a comment that he couldn't believe someone sold this to me and also that it was probably a lemon. I have my proof of purchase and am wondering what I am supposed to do. I cannot afford to purchase another computer. I do not want to spend hundreds of dollars to try and have this diagnosed when it more than likely is the mother board. What options to you give your customers with this issue. Why would this crash within a year and a half of purchase?