Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Computer Hardware Dell Dell xps 13 9310 covered by 4-year pro-support plus and extended battery warranty
Dell

Dell review: Dell xps 13 9310 covered by 4-year pro-support plus and extended battery warranty

D
Author of the review
12:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Service Tag: 3SF8R73

SERVICE REQUEST

[protected]

Created:

Oct 10, 2023 (66 days ago)

I have been a loyal dell laptop owner since the mid 90's and my last purchase was for a Dell XPS 13 9310, top spec, purchased from Dell USA. I also purchased 4 years of Pro Support Plus with extended Battery cover. At the time of making the purchase, I informed the Dell team that I would be working in Cambodia and needed to check I would be covered. I was assured, in writing, that I would. I still have this written confirmation as evidence.

Back in October, I informed Dell Service support that my battery was dying fast and they agreed it needed replacing. However, it is now 15 December, and although being in correspondence for many hours and being informed by certain Dell team members that this would be resolved, I am now told that nothing can be done for me here in Cambodia, and they have closed the case. They told me to to contact someone here to get my own repairs done. I have tried that but receive no replies.

This is totally unacceptable. I paid a lot of money for the cover I was told would be honoured here. Dell Service is non-existent and they have taken my money for the extended warranty and obviously have no intention of honouring the contract - even though it is a simple request to a local dell supplier to replace my battery.

I need to escalate this to the highest corporate level and hopefully the Dell Executive team will see where their customer service is seriously lacking.

I am also minded to post this on all social media sites warning others of Dell not honouring contracts.

I would request the contact email to write my complaint to Dell Head Office and demand some service.

Claimed loss: Dell will not honour any claims for my 4-year Pro-Support Plus with accidental damage and battery cover.

Desired outcome: Get what I paid for, and my laptop back in the good condition I need it to be.

Confidential Information Hidden: This section contains confidential information visible to verified Dell representatives only. If you are affiliated with Dell, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Dell reviews & complaints

Dell - hard drive failures 118
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - defective tv, poor service 146
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - dell is a scam 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - defective product - horrible service 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - dell sent me a computer I did not want and won't give my $6000 back! 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - dell gold support
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - I know Dell has been struggling as a company and brand
Dell - You can't beat Dell.com
Dell - inspiron 20 3000 3043 1
Dell - abject customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Dell reviews and complaints

  1. Dell Contacts

  2. Dell phone numbers
    +1 (800) 285-1653
    +1 (800) 285-1653
    Click up if you have successfully reached Dell by calling +1 (800) 285-1653 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (800) 285-1653 phone number Click down if you have unsuccessfully reached Dell by calling +1 (800) 285-1653 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (800) 285-1653 phone number
    USA and Canada
    1300 655 533
    1300 655 533
    Click up if you have successfully reached Dell by calling 1300 655 533 phone number 2 2 users reported that they have successfully reached Dell by calling 1300 655 533 phone number Click down if you have unsuccessfully reached Dell by calling 1300 655 533 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling 1300 655 533 phone number
    100%
    Confidence score
    Australia
    +1 (800) 425-0088
    +1 (800) 425-0088
    Click up if you have successfully reached Dell by calling +1 (800) 425-0088 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (800) 425-0088 phone number Click down if you have unsuccessfully reached Dell by calling +1 (800) 425-0088 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (800) 425-0088 phone number
    India
    1800 880 022
    1800 880 022
    Click up if you have successfully reached Dell by calling 1800 880 022 phone number 1 1 users reported that they have successfully reached Dell by calling 1800 880 022 phone number Click down if you have unsuccessfully reached Dell by calling 1800 880 022 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling 1800 880 022 phone number
    100%
    Confidence score
    Malaysia
    +1 (800) 280-3355
    +1 (800) 280-3355
    Click up if you have successfully reached Dell by calling +1 (800) 280-3355 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (800) 280-3355 phone number Click down if you have unsuccessfully reached Dell by calling +1 (800) 280-3355 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (800) 280-3355 phone number
    Singapore
    8000 441 3889
    8000 441 3889
    Click up if you have successfully reached Dell by calling 8000 441 3889 phone number 0 0 users reported that they have successfully reached Dell by calling 8000 441 3889 phone number Click down if you have unsuccessfully reached Dell by calling 8000 441 3889 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling 8000 441 3889 phone number
    UAE
    +1 (866) 563-4425
    +1 (866) 563-4425
    Click up if you have successfully reached Dell by calling +1 (866) 563-4425 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (866) 563-4425 phone number Click down if you have unsuccessfully reached Dell by calling +1 (866) 563-4425 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (866) 563-4425 phone number
    Mexico
    +1 (512) 728-7424
    +1 (512) 728-7424
    Click up if you have successfully reached Dell by calling +1 (512) 728-7424 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (512) 728-7424 phone number Click down if you have unsuccessfully reached Dell by calling +1 (512) 728-7424 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (512) 728-7424 phone number
    International
    +44 800 028 2660
    +44 800 028 2660
    Click up if you have successfully reached Dell by calling +44 800 028 2660 phone number 1 1 users reported that they have successfully reached Dell by calling +44 800 028 2660 phone number Click down if you have unsuccessfully reached Dell by calling +44 800 028 2660 phone number 3 3 users reported that they have UNsuccessfully reached Dell by calling +44 800 028 2660 phone number
    United Kingdom
    +64 800 446 255
    +64 800 446 255
    Click up if you have successfully reached Dell by calling +64 800 446 255 phone number 0 0 users reported that they have successfully reached Dell by calling +64 800 446 255 phone number Click down if you have unsuccessfully reached Dell by calling +64 800 446 255 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +64 800 446 255 phone number
    New Zealand
    +43 820 2405 3017
    +43 820 2405 3017
    Click up if you have successfully reached Dell by calling +43 820 2405 3017 phone number 1 1 users reported that they have successfully reached Dell by calling +43 820 2405 3017 phone number Click down if you have unsuccessfully reached Dell by calling +43 820 2405 3017 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +43 820 2405 3017 phone number
    100%
    Confidence score
    Austria
    +32 24 819 288
    +32 24 819 288
    Click up if you have successfully reached Dell by calling +32 24 819 288 phone number 0 0 users reported that they have successfully reached Dell by calling +32 24 819 288 phone number Click down if you have unsuccessfully reached Dell by calling +32 24 819 288 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +32 24 819 288 phone number
    Belgium
    +45 70 230 182
    +45 70 230 182
    Click up if you have successfully reached Dell by calling +45 70 230 182 phone number 0 0 users reported that they have successfully reached Dell by calling +45 70 230 182 phone number Click down if you have unsuccessfully reached Dell by calling +45 70 230 182 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +45 70 230 182 phone number
    Denmark
    +358 207 533 555
    +358 207 533 555
    Click up if you have successfully reached Dell by calling +358 207 533 555 phone number 0 0 users reported that they have successfully reached Dell by calling +358 207 533 555 phone number Click down if you have unsuccessfully reached Dell by calling +358 207 533 555 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +358 207 533 555 phone number
    Finland
    +33 969 367 129
    +33 969 367 129
    Click up if you have successfully reached Dell by calling +33 969 367 129 phone number 0 0 users reported that they have successfully reached Dell by calling +33 969 367 129 phone number Click down if you have unsuccessfully reached Dell by calling +33 969 367 129 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +33 969 367 129 phone number
    France
    +49 699 792 7200
    +49 699 792 7200
    Click up if you have successfully reached Dell by calling +49 699 792 7200 phone number 0 0 users reported that they have successfully reached Dell by calling +49 699 792 7200 phone number Click down if you have unsuccessfully reached Dell by calling +49 699 792 7200 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +49 699 792 7200 phone number
    Germany
    +353 180 024 6105
    +353 180 024 6105
    Click up if you have successfully reached Dell by calling +353 180 024 6105 phone number 0 0 users reported that they have successfully reached Dell by calling +353 180 024 6105 phone number Click down if you have unsuccessfully reached Dell by calling +353 180 024 6105 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +353 180 024 6105 phone number
    Ireland
    +39 257 782 690
    +39 257 782 690
    Click up if you have successfully reached Dell by calling +39 257 782 690 phone number 0 0 users reported that they have successfully reached Dell by calling +39 257 782 690 phone number Click down if you have unsuccessfully reached Dell by calling +39 257 782 690 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +39 257 782 690 phone number
    Italy
    +31 206 744 500
    +31 206 744 500
    Click up if you have successfully reached Dell by calling +31 206 744 500 phone number 0 0 users reported that they have successfully reached Dell by calling +31 206 744 500 phone number Click down if you have unsuccessfully reached Dell by calling +31 206 744 500 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +31 206 744 500 phone number
    Netherlands
    +47 67 116 882
    +47 67 116 882
    Click up if you have successfully reached Dell by calling +47 67 116 882 phone number 0 0 users reported that they have successfully reached Dell by calling +47 67 116 882 phone number Click down if you have unsuccessfully reached Dell by calling +47 67 116 882 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +47 67 116 882 phone number
    Norway
    +34 902 100 130
    +34 902 100 130
    Click up if you have successfully reached Dell by calling +34 902 100 130 phone number 1 1 users reported that they have successfully reached Dell by calling +34 902 100 130 phone number Click down if you have unsuccessfully reached Dell by calling +34 902 100 130 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +34 902 100 130 phone number
    100%
    Confidence score
    Spain
    +46 859 005 199
    +46 859 005 199
    Click up if you have successfully reached Dell by calling +46 859 005 199 phone number 0 0 users reported that they have successfully reached Dell by calling +46 859 005 199 phone number Click down if you have unsuccessfully reached Dell by calling +46 859 005 199 phone number 1 1 users reported that they have UNsuccessfully reached Dell by calling +46 859 005 199 phone number
    Sweden
    +41 844 811 411
    +41 844 811 411
    Click up if you have successfully reached Dell by calling +41 844 811 411 phone number 1 1 users reported that they have successfully reached Dell by calling +41 844 811 411 phone number Click down if you have unsuccessfully reached Dell by calling +41 844 811 411 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +41 844 811 411 phone number
    100%
    Confidence score
    Switzerland
    +86 400 886 8610
    +86 400 886 8610
    Click up if you have successfully reached Dell by calling +86 400 886 8610 phone number 0 0 users reported that they have successfully reached Dell by calling +86 400 886 8610 phone number Click down if you have unsuccessfully reached Dell by calling +86 400 886 8610 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +86 400 886 8610 phone number
    China
    +81 120 198 226
    +81 120 198 226
    Click up if you have successfully reached Dell by calling +81 120 198 226 phone number 1 1 users reported that they have successfully reached Dell by calling +81 120 198 226 phone number Click down if you have unsuccessfully reached Dell by calling +81 120 198 226 phone number 2 2 users reported that they have UNsuccessfully reached Dell by calling +81 120 198 226 phone number
    Japan
    +63 26 632 000
    +63 26 632 000
    Click up if you have successfully reached Dell by calling +63 26 632 000 phone number 0 0 users reported that they have successfully reached Dell by calling +63 26 632 000 phone number Click down if you have unsuccessfully reached Dell by calling +63 26 632 000 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +63 26 632 000 phone number
    Philippines
    +966 800 844 3743
    +966 800 844 3743
    Click up if you have successfully reached Dell by calling +966 800 844 3743 phone number 0 0 users reported that they have successfully reached Dell by calling +966 800 844 3743 phone number Click down if you have unsuccessfully reached Dell by calling +966 800 844 3743 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +966 800 844 3743 phone number
    Saudi Arabia
    +27 800 167 000
    +27 800 167 000
    Click up if you have successfully reached Dell by calling +27 800 167 000 phone number 0 0 users reported that they have successfully reached Dell by calling +27 800 167 000 phone number Click down if you have unsuccessfully reached Dell by calling +27 800 167 000 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +27 800 167 000 phone number
    South Africa
    +82 802 003 800
    +82 802 003 800
    Click up if you have successfully reached Dell by calling +82 802 003 800 phone number 0 0 users reported that they have successfully reached Dell by calling +82 802 003 800 phone number Click down if you have unsuccessfully reached Dell by calling +82 802 003 800 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +82 802 003 800 phone number
    South Korea
    +886 801 861 011
    +886 801 861 011
    Click up if you have successfully reached Dell by calling +886 801 861 011 phone number 0 0 users reported that they have successfully reached Dell by calling +886 801 861 011 phone number Click down if you have unsuccessfully reached Dell by calling +886 801 861 011 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +886 801 861 011 phone number
    Taiwan
    +66 26 707 250
    +66 26 707 250
    Click up if you have successfully reached Dell by calling +66 26 707 250 phone number 0 0 users reported that they have successfully reached Dell by calling +66 26 707 250 phone number Click down if you have unsuccessfully reached Dell by calling +66 26 707 250 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +66 26 707 250 phone number
    Thailand
    +54 800 222 0154
    +54 800 222 0154
    Click up if you have successfully reached Dell by calling +54 800 222 0154 phone number 0 0 users reported that they have successfully reached Dell by calling +54 800 222 0154 phone number Click down if you have unsuccessfully reached Dell by calling +54 800 222 0154 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +54 800 222 0154 phone number
    Argentina
    +55 800 970 3355
    +55 800 970 3355
    Click up if you have successfully reached Dell by calling +55 800 970 3355 phone number 0 0 users reported that they have successfully reached Dell by calling +55 800 970 3355 phone number Click down if you have unsuccessfully reached Dell by calling +55 800 970 3355 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +55 800 970 3355 phone number
    Brazil
    More phone numbers
  3. Dell emails
  4. Dell address
    One Dell Way, RR1-61, Round Rock, Texas, 78682, United States
  5. Dell social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Dell Category
Dell is ranked 5 among 432 companies in the Computer Hardware category
#03 HP HP #04 Valve Valve #05 Dell Dell #06 NVIDIA NVIDIA #07 Intel Intel

Most discussed complaints

Horrible so called, "escalations team."
1
(opinions to this review)
Dell Alternatives
MyTechBay 4 reviews SoftwareMart 2 reviews Laptop Parts Shop 1 review Pcvita 2 reviews iBuyPower 13 reviews