Dell’s earns a 2.1-star rating from 576 reviews, showing that the majority of computer users are somewhat dissatisfied with their hardware and support.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
defective tv, poor service
Dell inc.
www.dell.com
Dell 42"plasma tv
Dell (who knows where they are located, the customer reps are not allowed to tell you what country they are in).
In november of 2005, we purchased a dell 42" plasma tv through the dell website. Almost two months ago, and 7 months out of warranty, we started getting a horizontal line through the tv. It would come and go, so my husband tried running the conditioning on the tv. The horizontal line is now there all of the time, and has recently brought a friend with it. Now we have two horizontal lines that are there every time we turn on the tv. We contacted the dell forum moderator who had us do a lot of unplugging, and resets, ect.. On the tv. Nothing helped. He then advised us that we were out of warranty and that we should contact the "out of warranty" department. I did so. They said that for a meer $2199.00 we could send them our tv and they would send us a refurbished replacement with a 90 day warranty. The other option was for them to give me the number of the only company that would repair it, but I have learned that the cost to repair it is more than buying a new one. Ooooohhhhhh, how kind of them. I could buy a brand new plasma with a full one year warranty for that much money. So I asked for the address to the home office so that I could complain in writing, but the rep offered to transfer me to the real "out of warranty" department where they could allow me to speak to a manager. The manager was going into a meeting so I was told I would receive a call back in about an hour. 5 days later, I got a call from praveen (at least he uses his real name. Most of their customer reps use fake american names because they think americans are too stupid to know how to pronounce their real names). Praveen told me that since we had purchased 3 laptops, 3 desktops, an lcd tv, and 2 desktops for our shop that we are very loyal customers and he would allow us to only pay $1299.00, return our tv, and they would send us a refurbished one with a 6 month warranty. Ooooohhhh, how kind. I do not blame praveen for this as he is just doing his job. I am very angry at dell. Dell knows that this is a constant problem with this particular plasma. Shame on you dell. You should stand behind your products better than this. We have been very loyal customers for several years. We put up with your customer service reps that are extremely hard to understand. We put up with your sales people who tell you your getting one finance deal and then when the paperwork comes through it isn't what they said when trying to make the sale. This issue, I will not put up with. You need to fix or replace my tv. A tv that cost almost $3000.00 should not break after 17 months. I would like to hear from the other people that have had this issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
refuse to stand behind their product
I purchased a Dell computer in March of 2006. By Aug. it was already starting to give problems. I was calling tech support about every 2-3 weeks, until finally they said they would send me a "new" processor. It was not "new". When I opened the box there was a small orange sticker stating that the processor contained repaired, refurbished, or previously used parts. By now the warranty had expired. But this other processor broke down quicker than the first one. First the hard drive, then the modem and cd burner in quick succession. I have talked to customer care 4 or 5 times and have emailed them so many times I lost count. They refuse to stand behind their product. Their response is always the same "the warranty has expired and there is nothing we can do" It doesn't seem to matter that the computer went bad long before the warranty expired. This computer isn't even paid for yet ( I still owe 800.00). I have been disabled for a very long time and had hoped to use this computer to find some kind of work I could do from home. Thank you for listening.
dell hell still true!
Dell canada
I have not, as yet, been able to have dell and dell financial services properly deal with the issues happening to my account.
I have below a timeline of events that have transpired:
Feb 2007 ordered computer system from dell
19 march 2007 contract arrived from dfs
21-23 march 2007 parts of system arrive
27 marcy 2007 system arrived from dell - did not work
28 march 2007 called dell, spoke to ann, received the following dps numbers for returning system:
Xxxxxx044
Xxxxxx337
Xxxxxx659
28 march 2007 called dell financial - informed them I did not accept terms of contract & that system was being returned to dell
30 march 2007 system returned to dell - picked up by ups - everything packed in one box to save dell shipping charges
04 may 2007 received letter dated 25 april 2007 from dell financial services (Dfs) stating that I owed $101.80 - spoke with dfs who stated that one item from system hadn't been credited to my account & that they could do nothing to help me - had to speak with dell and have them credit my account.
04 may 2007 called dell - customer service agent told me that one dps ([protected]) hadn't been processed. Told me it would be fixed within 5 business days, alternative solution would be for me to pay for item, then wait to be credited. I told dell I would not pay for anything I had returned to them. Given case #xxxxxx121
05 june 2007 received letter dated 25 may 2007 from dfs stating I now owed $103.00. Called dfs - still not credited - can't help me, must go through dell.
05 june 2007 called dell, spoke first with adam, then when he couldn't help me, asked to speak to supervisor. Eventually transferred to shane, supervisor, who told me the keyboard was the issue, and had not been credited. Gave me new case #, xxxxxx867. Told me he would put in credit template for me, at which point phone was cut off. Called back, placed on hold, eventually told he would call me back.
05 june 2007 sent letter to dell, detailing problems to date. Haven't had a response to letter.
07 june 2007 dell called back. Customer service was rude, kept asking me the same question I have answered since the beginning - "did I return the keyboard?" eventually told me they'd look into problem, then hung up.
09 july 2007 received letter from dfs - I now owe $104.15. Called dfs, spoke with sue, unable to help - up to dell. Still haven't received credit.
09 july 2007 called dell - spoke with nicki, who told me she would escalate info dfs. Says they credited in april 2007, then told me the system showed a credit went through on 08 july 2007. She then called dfs while I waited on hold, then told me an investigation had been started on
08 july 2007, not a credit as previously stated. Supposedly a credit would be issued when investigation completed. I asked to speak to supervisor, eventually transferred to mike. He told me a credit was issued in april, and would escalate to head office, and would call tomorrow. I asked to speak to his supervisor, as I was now being given yet another version of what was happening. He refused to let me speak to his supervisor, stating he wouldn't waste their time since he had taken care of the problem, and it would all be solved within the next 3 days. When I insisted on speaking to his supervisor, he hung up on me.
08 august 2007 received call from sue at dfs wanting payment. I informed her that as far as I am concerned, I owe dell nothing, and that dell could go to hell as far as I was concerned. She told me she would put that quote in her notes - I told her to go right ahead.
08 august 2007 called dell, spoke to helen. She read notes on the file, then told me she would transfer my call to mike, as he was the one handling the problem. After 15 minutes on hold, she came back online to tell me mike was on lunch, and he would call me back after his lunch was finished. I asked when I could expect that call, and was told he would definitely call me back that afternoon. I asked if he didn't call, was there another number I could reach him at - was told no - just customer service.
09 august 2007 I have not heard from dell. No returned phone call.
At this point I am truly unable to fathom the behavior of the customer service staff at dell. I have repeatedly been left on hold for lengthy periods of time. I have been told to "just pay" and be credited later - which is not going to happen, as I have now seen how well their crediting system works. I have been treated extremely rudely, to the point that one of your supervisors, mike, actually hung up on me, rather than "let" me talk to his supervisor, when clearly the problem was not, and has not been, solved at his level. I am still waiting for this same mike to return my call from yesterday, after being told "for sure" he would call me back that afternoon.
Dell hell is definitely the right name for it. Never again. I bought a mac. Works great.
Ordered a Dell XPS on Jan. 7 but the next day decided to add another option. Phoned Dell Canada and was told original order had to be cancelled first. Waited for an hour for a call-back to be told order was cancelled. Discussed new options with rep and then put on hold. Then told again I would be called back in an hour. No one ever returned call. This was on a Friday. On Monday I receive an email saying the order for a new laptop was processed and would be delivered by months end. I emailed Dell back to tell them to cancel the order as I had some questions for the rep that were never answered and had never finalized the order. A few days go by and still no reply. I presumed the order was cancelled until today when Purolator delivered an external hard drive from Dell as part of my order. (free 1TB Clickfree HD).
I sent the package back and then phoned Dell to find out what the status of my order was and why it wasn't cancelled. This rep didn't know why the order was still active but apologized and cancelled the laptop delivery and financial agreement I had with them. She said I would get an email confirmation. Instead I get another confirmation that my order was processed and scheduled to be delivered Jan. 31. This from the same idiot I spoke to originally to put a stop on the order. The only difference this time was that the order number was changed. I replied that the order is to be cancelled (for the 3rd time!) and that I would never deal with Dell because of [censor]s like him working for the company. I don't care how good their computers are. Customer service is a complete sham. I'll buy locally from a dealer who hopefully has a better grasp of the English language. I'm also contacting my bank to insure Dell doesn't attempt to defraud me. Dell Bangalore sucks!
Yeah, I totally agree to what all of you have been saying regarding Dell Canada's poor customer service and technical support. I solidly recommend that everyone avoid this company like the plague and take their business elsewhere!
I placed my order over a month ago and it still hasn't arrived. They never responded at all to two separate emails that I sent. And when I phoned last week, they couldn't tell me at all when the item was actually going to ship. This company has no idea at all how to properly treat customers, and they have gone steadily downhill over the past year. They also have a tendency to bounce you around from one person to the next while you wait for a long time on the other end of the phone. Well, the good news is that today I finally cancelled my order. Never again Dell, never again. You have lost my business for good.
Had purchased Dell product for years, first time I decided to go direct instead of through a local reseller. 6 week wait time, so called and cancelled and told it was cancelled. Never saw computers but got billed for them, now fighting my way through that process. At this point I have to ask when was the last time I saw a company with 19 different phone numbers and people who constantly claim its not their department and then send you somewhere else oh yeah RIP OFF / SCAM artists. You know the type stealing money from little old ladies.
do your self a favour NEVER BUY FROM DELL !
DELL has HORRIFIC CUSTOMER SERVICE. DO NOT BUY FROM DELL. I UNDERSTAND THEY MAKE DECENT COMPUTERS BUT IF YOU ARE LOOKING TO DEAL WITH YOUR BUSINESS NEEDS, DELL CANADA IS NOT A VIABLE SOLUTION.
I totally agree with this person's view of Dell Financial Services Canada, although I would be more likely to reflect on them more in the term of "DOWN RIGHT THIEVING, DISRESTPECTFUL SCAM ARTESTS" with no business ethics, and should be banned from operating in Canada. My advice to all: DO NOT USE THIS SERVICE no matter how good the deal sounds. You will regret it
Laughing my ### off. Just hung of from dell, waiting 10 days for them to "process" a return for an item they never delivered. Rude SOB on the phone, telling me they will call me back with the information, 4 separate calls over the the past 10 days still no information. I ordered this more than a month ago. He's telling me it's my fault because I should called and had the missing item redelievered. Never again will i buy anything from this company, and I am telling everyone I know .
the worst and most confusing mess ever!
WOW! The worst and most confusing mess ever!
Trying to wade your way through Dell Financial services and their web sights is like trying to wade through the Florida Everglades infested with crocodiles!
It is utterly appalling and totally shocking to me to find that the most advanced and what is considered the best computer producing company in most opinions can't find people to design a simple "easy" to access website. I think this website borders on criminal only in that it appears as a plan to make you give up on trying to find information and let your accounts go unpaid at which point they bombard you with all kinds of phone calls and additional charges.
Besides which I doubt I would ever buy another Dell. I have been a sworn Dell user but when I heard that they have teamed with Wall Mart I no longer have any desire to associate myself with a post Wal-Mart associated Dell Corporation. By supporting a post Wall Mart Associated Dell I feel I and anyone else who buys a Dell at Wal-Mart is supporting the further exportation of American jobs off shore.
I was cheated by Dell Financial Services for a part (Laptop Battery) that I ordered in May 2008. The customer service representative asked me to switch over to the Dell Financial Services asked me to open up a credit account to get a better deal. However, I did not receive the product and was charged for it. Also, I got a letter from Dell stating that I have a problem in my account for which the services have been declined. The Dell debt collection department kept on harassing me to pay back the money owned without spending time with me with respect to find out why I didn't receive the part. They kept on calling me with black calls from India. Finally, I decided to pay back the amount owned along with the penalty to get rid of Dell. I have been quite surprised to know that I am not unique here. NY state has filled a case against Dell for cheating customers by not providing them the promised services. I will not buy a product from this company any more.
My complaint with Dell Computer Company and its DFS is iv been a credit customer for about 3 years in that 3 years they have increased my credit limit 4 times to about $3000. but when i called in to inquire about lowering my interest rate from 29% i was told my credit is not good enough. Maybe im slow but if my credit is good enough for me to get into more debt with you then it should be good enough to lower my interest.
I will never do business with dfs or dell again!
Dell Financial Services (DFS) repeatedly and falsely accused me of failing to return a leased printer at the end of a business lease. Not only had I returned every piece of leased equipment by the deadline, but I had paid DFS more than $150(!) to come to my home office to pick up and ship my leased laptop and peripherals (including the printer in question), hoping this would ensure proper handling of the equipment and make the end of the lease go smoothly.
DFS should have arrived at my home office with a complete list of items to be returned, and they should have checked their list against what they picked up on March 15, 2007. They neglected to follow these simple and common-sense procedures, and in their unpreparedness and lack of attention to detail, they failed to properly account for the printer that they loaded onto their very own truck that day.
Although the situation has apparently finally been resolved in my favor, the entire fiasco – which resulted in DFS’s collections department hounding me with phone calls, something I've never experienced before and hope to never experience again – has left me with extremely low regard for DFS and Dell. (The collections department even called me on Memorial Day, a national holiday!) Despite my longtime (about 10 years) status as a Dell customer in good standing, DFS took it upon themselves to assume, before doing a thorough check of their records regarding their own handling of the return of my equipment, that I was intentionally violating my lease agreement. They treated me in an insulting, undignified and unfair manner.
I will never do business with DFS or Dell again, and neither, I believe, will any of the friends, family members, clients, and business associates with whom I will share this horror story.
Jeff Hirst
DFS is just a terrible company to do business with. Our first problem began when they started a calling twice a day demanding an immediate telephone payment for one of our server leases. They claimed they had not received the check. I pointed out the check had been mailed to the Illinois center several days prior to the due date and they should have it. They asked me to prove that. I found the check posted in our bank account as having been paid the next day. When DFS called again I pointed out the check was posted and the funds had been deducted from our account. They demanded a copy of the check with the posting date stamps as proof. I could not comply as it was before scanned copies of checks were available from our bank. DFS continued to make daily calls demanding payment and added a late charge to our next invoice. When we received the check at the end of the month I found it had cleared our bank on the due date of the payment. It therefore must have cleared their bank prior to its due date. My complaints to their call center were meant with various excuses. Such as “I do not have the authority to delete a late charge” “You must talk to the credit department to repair your credit. I don’t have a number for them. I cannot transfer you as all the lines to the US are out” “The credit department never removes a late charge for any reason” This went on for quite a while. We finally paid the unwarranted late charge two years later at the end of the lease. The lesson learned? Don’t ever use DFS..Buy HP or IBM
I just posted a comment about a problem I am having with DFS also. I also had problems with payments. Service is horrendous. I also asked to speak with a supervisor and was told that my concerns were not "deemed necessary" to bother a supervisor.
At the time, I was complaing about being charged a fee each time I made a telephone payment. I was never told. If I had been aware, you can bet I would not waste $10 each time I made the payment. I would have made checks out in advance and left them with someone to mail in case we were in hospital when payment came due. They added each $10 fee to the lease and charged interest on it.
I really do not think there are "supervisors" per se. It seems that many of these calls are from a 201 area code (New Jersey) and that they might be calling from their homes. I know I might be wrong, but am not thinking kindly of DFS and assume the worst. Sort of a cottage industry from another country. I also believe they often use fictitious names. (I just cannot imagine there are that many people with Irish or Anglican names but middle eastern accents.)
My current problem is a lease buy-out issue. I made my buyout payment last February and did not hear from DFS until this September. I was told I was late on my payment. I was a little confused and said I did not owe any payments. I learned, after many repeated questions that my buy-out payment was applied to an extended lease because, they claim, it was also late.
I mailed a check in February but it was not cleared until mid March. I found this interesting since DFS usually calls just minutes/hours after a payment is due . . . but took a month to apply this payment? Unfortuntately, I did not follow through on it, assuming it was finished and I could forget about DFS.
I did complain to BBB but was in hospital and unable to respond until after the alloted time. I am waiting for BBB to respond to my request for an extension. I was going to refuse the settlement offered by DFS as it was not fair.
I receive and average of 3-4 phone calls daily but they rarely leave messages and they even call late at night.
I am tired (exhausted) with this. I have called every number I can find . . . even left messages with sales about wanting to buy another computer (which was true at one point) They have NEVER returned my call. I have gone beyong being patient to being rude and indignant. This is not my nature and I resent being put in this position.
If anyone knows of a class action suit, I would love to jump on that wagon.
They suck. I have had 5 call today on Sunday from Dell Financial about a computer I finished paying for when I refinanced my mortgage. I had to pay them off ( 1500) as part of the deal. After 2 years they're saying they have no record of it and they want me to send them proof. I said I would but I want $ 175 per hour to do it because that's what I bill out for to my customers as a Accounting Software vendor. They said they couldn't so I told the to GFT.
printer is trash!
What a farce - computer is great - printer is trash - like everyone else on the net this printer was working fine then suddenly "right cartridge incorrect" message appears and will not go away even with brand new £28 pound cartridges - think I'll take a sledgehammer to it in the garden and replace it with something where the cartridges are cheaper and the after sales service may possibly exist.
faulty cartridges
I don't mind Dell's insistence that one buy only their ink and only by delivery, but I've had several faulty cartridges, and if the faulty one is the last one in the house, one has to wait two days to get a new one. And, when I called to try to get tech help the technician took me through all the steps on their webpage that I had already tried multiple times. Only he took far longer as he studied and explained in a language that was probably not his first. I did get a free cartridge, but only after an hour and a half on the phone. Clearly not worth it. Next time I get another brand of printer, even though I like this 964.
defective notebok, deceitful practices!
We bought a Dell Inspiron 1501 Notebook . We ordered this over the phone and built with a representative extension # 795-8578. We ordered a specific chip in the computer the AMD Turion 64 x2 (Dual Core), this is not what we received. In the notebook we received a Turion 64. We have been trying to call Dell and get this corrected, as of right now I have been working on getting this resolved for the past 2 1/2 hours. First we were talking to someone that does not speak English, we were then transferred to Mark (had a bad connection) was disconnected I gave Mark my home phone number and he told me he would call us back, he never called back.
Then I called again and spoke to Mary, she transferred us and we waited for 45 minutes and we are now talking to Victoria.
What I think is that Dell is deceiving there customers and not putting in the parts that the consumer is
requesting, and switching them out. THIS IS DECEITFUL PRACTICE.
As a note when my husband ordered the computer Dell told us that they would send us a free digital camera as a gift, that as we have confirmed was never ordered or sent.
You see the x-mas commercials that are out for Dell that the gentleman is ordering a Dell for his daughter for college, but what you dont see in the commercial is all the hold time it took for him to get to speak to someone at Dell.
Dell is certainly wanting to take your money but to correct anything well then they dont want to be bothered.
i have dell laptop but one day light fell down at the earth.and my laptops inetrnet socket was damage so i want repair it
I agree completely that one should be very guarded about buying an Inspiron 1501 and a Dell for that matter. My inspiron 1501 is not yet three years old and I have already replaced the battery, cord and hard drive. Thank goodness I bought the warrenty. That would be my best advice for someone who buys a Dell, BUY AN EXTENDED WARRENTY. Although, my battery is going out again (system failure or another bad battery?) and Dell says that the warrenty does not apply to two batteries, but only one. Dell has made me a MAC guy.
The Dell Inspiron is a piece of crap, PERIOD. Or maybe it's the Windows Vista. Can never predict when it will fall asleep; when you try to wake it up it takes forever to come to. Has to think about EVERYTHING. I spend so much time just WAITING. I have very little software on it; my utilities don't detect any viruses or bad software on it. An acquaintance of mine has the same laptop and complains about the same thing. We also have Macs in our house and I am so spoiled by their performance; still, I need a laptop for certain school assignments and programs. I recommend people just find something else.
dell laptop - dell hell!
I ordered a laptop from Dell in June 1999, a few months before starting law school. Immediately, I noticed problems. It would stay on for more than a few minutes, applications weren't operating properly, etc. I called the same day I received it and repeatedly called at least once (up to four times) a day until November to complain. Dells' phone rep...
Read full review of Dell and 38 commentsi'll think twice about another dell in the future!
I purchased my Dell XPS 200 Desktop about 6 months ago. Recently, I went on vacation for two weeks. The computer was not used at all during that time. When I returned, it would not boot up and gave me an error message that a Windows file was corrupt.
Dell support sent me the O/S disk - which did NOT come with the computer - something I was a bit disturbed about.
After waiting to receive the disk, support was unable to fix the problem. The ghost, original setting also did not work. And, I had to reformat the entire drive. I lost data and spent hours on the phone with them and loading everything again.
That was only a week ago from today.
Well, right now, the same computer is overheating. A strange smell comes out of it and then it shuts down. I contacted support and they will be sending a tech some time next week to check the fans and motherboard.
Needless to say, I am disappointed by Dell. Not by the service. But by the product. XPS is their top of the line? And in 6 months I've had two major problems already?
I know that I'll think twice about another Dell in the future.
Dell is getting too big - and is making their computers cheaply now. And the growing amount of complaints all over the media and the Internet confirm that fact.
Oh yeah and one more thing: Dell is an American company. I have nothing against anybody or foreigners at all. But why is it that when I contact Tech Support, I talk to somebody in India?
Keep our jobs here for crying out loud. We certainly need them.
The complaint has been investigated and resolved to the customer’s satisfaction.
i have a dell xps 200 that would shut down after about 3 to 5 min. i removed the side cover and saw that the power supply fan had stopped spinning. i removed the power supply and took the fan out and replaced it with a new one and it runs great. windows 7 pro / 2.5 gb ram. yes it does run hoter than larger desktops. i removed the expansion slot blank cover in the front and mine now runs cooler and quiter than ever. oh by the way the power supply fan only cost $12.00 and took 1 hour to replace. also dusted mine out with air hose. just some advice and my own experience.
I must say, i bought my XPS200 from dell 3 years ago. From the day i got it, i was disturbed...it ran very hot..1 FAN..and no DISKS. Well Until about 2 months ago, it held ground...then one day.. i was done with. So i bought a new one dell, the entire computer was DOA. finally after a a week with dell..they took it back...IM done with dell..WHen i can talk to an american..and they will support their products better, i may buy a new one..until then..im going custom.
I had the same problem with the XPS 200 and after running the disk defragger in System Tools, it has been 2-3 days and the shut-downs have stopped...keeping my fingers crossed...
I agree about the dell quality. We have to talk to the people in India because they are smarter than us when it comes to computer. The only problem is the accents but we can't do anything babout it.
dell's approach to customer service is abominable!
I’m a Mac user and a confirmed one at that. But my “significant other” has always been a PC lover. So a few years ago when her desktop went up, I bought her a Dell Dimension 2200 and she’s been very happy with it.
For the holidays this past year, I bought her another Dell—this time a laptop (Inspiron B130). And after a mere few months, Dell has done what I haven’t been able to do in over 6 years: they made my significant other a Mac person.
Out of the box, the B130 wouldn’t load correctly, flashing an esoteric Windows error message. A call to Dell Customer Support IN NEW DEHLI, INDIA brought this response, “You did not wish to purchase software support so there’s nothing we can do.”
We told them that the computer was “non-functional” on initial startup, but that didn’t make a difference. Dell Customer Service was adamant that no matter what this was a software problem and software problem resolution costs $100 an incident if you didn’t buy the software support.
I intend to take this issue straight up the Dell management line to Michael Dell because it’s obvious that trying to get it resolved through normal customer service avenues is a waste of time.
We also discovered that the internal clock was wrong half the time. Dell sent us a detailed troubleshooting plan since there are several clocks in the computer and you have to figure out which one is haywire. So I guess that Dell’s idea of in-warranty hardware support means that the customer has to do the troubleshooting. We did it and duly reported back to Dell who sent us: 1. The wrong battery and 2. An invoice for the wrong battery. Another hour plus call to NEW DEHLI CUSTOMER SUPPORT resulted in an argument about whether it was or wasn’t the wrong battery. The battery on the main board has two wires and a tiny connector but the battery NEW DEHLI CUSTOMER SUPPORT sent didn’t have the wires/connector. After an hour on the phone, NEW DEHLI CUSTOMER SUPPORT informed us that we were right and that they would send out a replacement battery. Maybe this one will have the two wires and the connector.
Dell’s approach to customer service is abominable! A company that I had no reservations about buying from again managed to alienate me to the point where they won’t see another dime of my money. But, hey at least they did what I couldn’t do: they made my VSO a Mac person.
Rick
Sparks, MD
I bought my daughter a Dell laptop last year for her birthday. We've had trouble with it since the day it arrived. When we called to complain, they hooked us up with IYogi because Dell doesn't give a ###. We paid IYogi over $200 TWICE and after a few days, the computer freezes or does something else weird.
It seems like you just keep paying and paying for these computers because you have to buy tech support and anti-virus software. What a bunch of BULL!
With all the money we've spent on this piece of crap, I could have bought her a good laptop like a Macintosh.
Dell computers are just about the lousiest computers on earth and their customer service is horrible. Dell computers - do everyone a favor and just go out of business!
So DON'T BUY DELL COMPUTERS, YOU WILL FOREVER REGRET IT! Spend the extra money to get a Mac. You'll be so glad you did.
Dell is simply the worst! I have a daughter in university going through the exact same nightmare (in her case it was two failed hard drives in less than six months) and Dell does not care at all!
It all started about 6 months ago. Or so I was informed by Russ in the “executive escalation department”. My Dell XPS laptop developed a bad mother board. Tech support came out and replaced it.
Two more mother boards had to be replaced. Then the processor and then it had to be shipped back to the factory. The factory said it needed a new hard drive.
The box to ship was suppose to be there the next day. It came two weeks later.
New hard drive and fresh out of the box from the factory and the hard drive is full (or almost full).
This laptop is for my son while he is in college. This all started when he said he was having performance issues with the computer and that it still wasn’t working like it did when we bought it.
I told him to call tech support. Tech support told him he would have to restore the computer to the factory settings, thus wiping, again, all of his data. They said because he needed to update the BIOS.
I stepped in. I just wanted to know when they (Dell) draw the line on repairs and go to the replace option. I figured we were either there or close to it.
I called tech support and asked to speak to a supervisor. The supervisor said I needed to talk to these other people, but that she didn’t have the ability/authority to make that call. Okay, I understand.
She hung up on me. I don’t believe that she did it on purpose, but the results remain the same. I called back. I spoke to yet another person and again explained the situation. I learned a few things from her. You don’t have to restore the computer to update the BIOS (I don’t know either way, that is not my area of expertise). Then she said that my call ticket had already been escalated and that someone else would be calling me. I was told this was by appointment only.
She checked on her computer and gave the available dates and times. I picked October 22 at 9am.
I received no telephone call. At 9:45am I called. I do have a job and can’t always answer my personal telephone I was then informed by the guy who answered the phone that the executive escalation department would call me back within 24 to 48 hours. I did explain to him what I was told.
I finally got a call from Russ. First off Russ really likes to interrupt the customer before they can finish their side of the story. I didn’t want to talk to them and make demands. I just wanted to know when they draw the line.
This is when I was told 3 major parts in 30 days and they will “consider” an exchange.
He then told me we had not had any issues in the last 30 days. Hilarious. I guess that makes everything okay! “But what about the 3 bad mother boards? I was informed that they went bad for different reasons. Okay, I lost it. I told him if I had a transmission that went bad three times I’d get a new car!
Basically, he made me feel like there was nothing wrong with this particular computer other than some minor adjustments. I told him I was not too happy about my son having to lose all his data yet again.
I really have no idea how much data he has stored on his laptop for college, it’s the lose of time and the frustration that seems to make no difference to Dell.
I really love the corporate slogan about doing whatever is necessary to make a difference. You have!
I’ve had three personal visits from tech support and shipped the thing off once. I got hung up on and I forget how many telephone calls and how many times I was transferred around only to be told that the last person I spoke didn’t know Adam.
So, in the end we’re going to put some more lipstick on this pig and in the future just look to buy something else. I like the new HP touch screen we just got. Never again and that comes from a house with three desktops and three laptops.
To Whom It May Concern,
This is a personal Complaint and wanted to share this letter with all on your site regarding my letter to Mr. M. Bell and Dell Financial Services:
Dell Inc.
Attention: Michael Dell
One Dell Way
Round Rock, TX 78682
To Mr. Michael Dell, CEO & Chairman of the Board:
I had an incident that happened in late December 2006 and I wanted to share it in the form of a letter because calling and speaking with your representatives is not working.
In late December 2006 I needed more ink for my Dell Photo AIO Printer 922. So, I called and ordered. I waited for what seemed like weeks, so I decided to call customer services to see what happened to my ink. The customer service representative (csr) looked up my order number and stated that my order had been shipped and delivered to my location. I explained to her that that may be true, however I never received it. She asked me if I wanted to place another order free of charge and I told her yes. After that conversation I waited for days for my second shipment of ink and still nothing. I received a statement days after that with a charge of the ink, ($85.76 to be exact). I called again and I think this day I was transferred to about four (csr), I was on the phone for about 54 minutes. One of the (csr) had apologized and asked me if I wanted to reorder. At that point I was really fed up so I told her no. As you can imagine, I was very disappointed. This situation at that point had nothing to do with the ink I had previously ordered. It had to do with how customers are handled. It’s not to say that I received bad customer service, all of your (csr) were all very kind. However, there is certainly a language barrier! After all this, they asked for my e-mail address so that they could email me what had just taken place. As you can see from the copies I made, who they greeted in the e-mail was not me, even though they sent it to me. (I have attached for your review.)
After about a month went by there was still nothing, not even an invoice. Then I called and asked what my amount due would be for the month and to send me another copy of my statement because I had not received it. The lady at the other end had told me that from her office, she could not send me another statement and that I would need to be transferred yet again to another department to request a duplicate of my statement that you all had not sent. Finally, reaching my destination after many minutes, the second csr told me that a ‘reprint’ would be sent out, but that it would take another billing cycle. I was frustrated to my wits end and told her whatever, just send it so that I can pay my monthly bill!
After weeks, I received a phone call from collections on an early Saturday morning while I was asleep. I told her that I would call back, but she rudely told me if I could just make a payment the situation would be managed. By this time I was widely awaken, angry and explained to her what had taken place in December 2006 about the ink. She asked me to verify my name, address and ss# and I told her she should, since she called me and that there was some kind of miscommunication and that I sent in a $40 payment. She did not budge and told me I needed to make another $70 payment to catch up on the $110 late payment. I told her I disagreed and that I am not sure why there is a late payment there. From that conversation she had contacted a credit bureau regarding my ‘lateness of two months’ after months of making payments.
It’s a shame that as big as the Dell Corporation is that each department has no idea of what’s going on with your customers. Each department from what I had been told has different software systems. When I mentioned my incident to your collections (csr) she said she didn’t know what I was talking about! I am not stating all of this to act like I’m perfect or that I’m never late. However, when I am late I am not afraid to call your customer service department to work something out. In the past they kindly taken off the late fees and accepted my payment. I also want to mention that I am very organized and keep my invoices stapled to the money order receipt that I send in. This is in case there is an issue, there is always documentation.
What I think happened only two months ago was that one of your (csr) mixed my information up with another customer. I clearly remember in one of my conversation with the (csr) that she couldn’t find my phone number, order number and to verify all of my personal information.
I’m not quite sure how I want this situation handled. One thing that would be nice is if the collections department would stop calling my home. I finally got my statement after the reprint and I know what my obligations are to Dell. I know how to call if I have any concerns or comments. After I get my laptop paid off, I will never do business with Dell again. Actually I can’t do business with you all since I was ‘late two months in a row & my credit privileges have been suspended’. I’m sure that it doesn’t matter to you all about my letter; you might just think ‘it’s just another disgruntled customer having a bad day’. Well, I’m actually having a fabulous day and this is only my opinion, to address my concerns. I hope that you have a department of quality control and that my letter is sent there and looked at. I’m sure my situation is one of many and that it gets taken seriously.
Thanks for your time in this matter,
Lu Brooks
Cc: Michael Dell – CEO & Chairman of the Board
Dell Financial Services, Carol Stream, IL and Austin, TX locations
laptop damaged during a dell personell doing maintenance
Incident
I had a dell laptop damaged during a dell personell doing maintenance, which a screw is appear to be broken, which appear to me caused by poor quality screw or poor quality service.
The customer service in here classified this as a physical damage which did not commit to follow-up, no matter it is proper or non-proper use.
We are buying numerous laptop from Sony, IBM, etc. It is first time I hear people reasoning like that.
Worse the customer service have very bad attitude. She assume herself in suppreme power that no one can challenge, I'd never met a customer care with that service attitude.
Worse than that, when I do complain to dell, the person who handle it is still the customer service. I thought about complain to the US site, after I browse the internet, I thought it's gonna end in nowhere because same complaint always route back to the person who handles it.
Now, I thought the best way to complain is to tell every of our customer to stay away from Dell. (We are doing IT strategy consulting for big corporates) And tell the local PC magazines and post to every forum, making sure everyone I know to stay away from Dell. Aim, simple, people with bad customer service should not survive in the market. I'll try to make sure that happen because it will be fair for people like IBM and Sony who perform satisfactory service.
Damage Resulting
Nil, I can get my engineers to fix it within an hour. At most scraping 8 dell we purchase last year. Compare with what dell gonna loss, I guarantee it is nothing.
Dear Sir,
we have 4 nos of dell pc. but now 2 no pcs monitor not working. please send engenier or exchange it urgently.
what a ripoff!
Dell Sucks! Within the last two months I purchased THREE Dell computers – one for me, one for my son Ryan, and one for my son Brandon. Ryan’s computer was a little slower than he wanted so he offered to pay for the upgrade. He called Dell and Customer Rep L. May told him he would have to pay 15% for a restocking fee and shipping charges to return all three packages (the monitor, the speakers, and the tower). When he explained everything was good except for the tower, she said it didn’t matter. To return the tower he has to return the three pkgs to three separate addresses AND pay about $165 in restocking fees.
What a ripoff! Dell Sucks!
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't think there is anything wrong wit dell...
I'm with Kelly. I can't believe how ridiculous some people are. Apparently it's Dell's fault that Ryner didn't know what he was ordering. How dare they make such a mistake and then not want to pay for the shipping!
Hrm...Sounds like you didn't research Ryan's computer needs before you purchased his computer. So, you made the mistake but you want Dell to just eat your mistake? They can't sell that computer as new. They don't know how it's been treated and how it performs, yet they are willing to take it back provided you pay 15% for using it for several months.
In addition, you bought a PACKAGE DEAL. If you had purchased those items separately they would have cost more money, BUT you would have been able to return just one item.
I don't have any complaints, I just come here to read dumba*s complaints such as these. Get a life, at least they are willing to correct your mistake for only 165$.
buyer beware!
Buyer beware! Do not purchase a compute from dell corp.,under the so called"interest free plan". This so call plan does not exist. Their interest free plan has an annal percentage 29.99% and i am a preferred customer. Can you imagine how much the interest would be if i weren't a preferred customer?
I purchased my computer in April, 06, after seeing a promotion advertising no interest for a year. This was on t.v. And also in a flayer.
After three months, here comes the interest. After many many phone calls, and not being able to under the person speaking, none sees to speak English these days. There telling me that they made the mistake. So to compensate for this mistake, they will give me a credit on the past payments that i have made in six months...i will contact the better business bureau and i will post this on every web page i may find...
Still not resolved-------buyer beware of dell's financial plans...they are saying one thing and doing another..
avoid dell at any price!
My bad experiences with Dell began in 2001 with the purchase of a Dimension 8100 desktop. Aside from the unstable Windows ME operating system (frequent crash potential 100%), Dell's "award-winning customer service" was deplorable.
Wait time was an average of 45 minutes, and the possibility of talking with a tech who actually understood computer problems was 50/50 at best. I won't even go into Dell's great warranty which began when the order was INVOICED, not when the order was received by the customer, effectively cutting the actual "warranty" period by half, thus preventing any possibility of a return. This complaint is about an aspect of Dell that is even worse than the product quality, warranty, and tech support: Dell Financial Services. Despite past experiences with Dell, in 2004 I decided to give the company another chance and purchase an Inspiron 1000 laptop for Christmas. While the product quality and tech support had improved a good deal (and Windows XP had increased overall stability), I had no idea how completely uncompassionate and unwilling Dell is to assist customers until I suffered a serious on-the-job injury in January 2005 resulting in a period of recovery and, alas, unemployment. Bills piled up to the point that bankruptcy seemed the only alternative for us; but, we believe in shouldering responsibility, and doing whatever it takes to get back on track, and out of debt. Most companies and financial institutions are willing to work with individuals in financial difficulty. Not Dell Financial Services. Finance charges are carved in stone, and the 29.99% APR they will raise your account to in the event of a late payment is completely inflexible. Several calls to attempt to work out an easier payment arrangement have resulted in ZERO assistance from Dell Financial Services.
Unlike other companies we have dealt with, Dell Financial Services offers no programs or means to assist customers who have suffered a period of financial hardship. As a result of my accident, my account balance is higher than it was when I purchased the Inspiron, despite efforts to make payments as regularly as possible. Unfortunately, this is an uphill battle, despite working two jobs, due to finance charges and a horrendous interest rate (to companies like Dell, suitable punishment for customers' financial difficulty is to make it even more difficult for customers in hardship by raising the interest rate to 29.99%; an act of sheer corporate-financial genius: "It's currently very difficult for the customer to repay. The solution is raise repayment options from 'very difficult' to 'near impossible'). Numerous calls have resulted in my being put on hold until the line goes dead, being transferred back to the main menu, or just being disconnected. I have rarely spoken with a "customer service rep" who speaks English well enough that I don't have to ask them to please slow down so that I can understand them (or having to speak very slowly and frequently reiterate so that I can be understood BY them). If Dell employed the same heavily Indian-accented English-challenged reps to take orders, I am quite certain Dell would have entered the dustbin of collapsed corporations years ago.
Life is uncertain, to say the least. Illness or accident can plunge individuals into seemingly insurmountable hardships. In those unavoidable situations, dealing with companies who are understanding and willing to assist those who wish to get back on good financial footing is critical. Dell is obviously not such a company, as evidenced by Dell Financial Services. We are working diligently to overcome the hardships of debt. One thing is absolutely certain: once our debt to Dell Financial Services is history, we will never do business with Dell again. I would never recommend Dell to anyone.
Their products are very good until you need customer service or dell financial services. The entire dell company sucks. All departments will pass you off to a dead end or to another department which in turn refers you right back to where you just came from.
The people with the turbans do not understand English and constantly answer your questions or your statements with a canned reply. They always apologize but never help or assist you. I have been trying for over 5 weeks to pay my bill in the way the salesman said i could. What a disaster.
I also am now awaiting my 5th new dell 1815dn printer, all 5 have come up with error codes that can not be repaired. However, printer tech support is in Canada and they speak and understand English and are nice to deal with.
Again if you are a lucky person go for it. If not forget dell. They totally suck.
I have had dozens of problems with dell about 2 or 3 per order. I have have 4 notepads filled with Customer Care problems like fraud,insurance fraud, overcharges, making false acts or statements, retaliation for complaints, false advertising and unauthorized charges to my Dell Preferred account.They are deceptive, dishonest and in my opinion guilty of committing thousands of consumer crimes every day.
I have witnessed supervisors and case managers violate every pledge in Dell's code of conduct in one conversation. I had one order for a remote take 3 months to arrive I had forgotten about it by the time it showed up. They have never used packing peanuts or bubble wrap in any of a dozen E&A purchases I have made over the years. It's just a camera lens in a box shaking around like a rattle from Texas to the East Coast with only a small piece of brown paper for cushioning. I send back the lens only to receive 4 more unpacked lenses all of which are now worthless. Dell has a sub-contractor pack or rather fail to pack it's E&A items. UPs, Fed ex, and Dhl all require 1.5-2 inches of bubble wrap or packing material surrounding the item. Dell is violating shipping requirements and I bet they are making insurance claims for all the damaged items which returned due to improper packaging. In my opinion that is insurance fraud on a massive scale. To add insult to injury the UPs store will not return these lenses to Dell unless I pay for proper packaging. Dell has not provided the shipping labels for these 4 lenses so I guess they will be charging me for the replacements as well as the 2 original lenses. Dell is as Bad as Enron or maybe cancer and I did'nt want to get into the english language fiasco.
how to get dell's attention
I found this at engadget. Disgruntled Dell customer finds crafty path to lawsuit settlement. Pat Dori, a disgruntled Dell customer who found no resolution to the issue of a broken laptop after five long months and 19 wasted phone calls, decided to go legal and sue the company for failing to adequately address the problem.
The method by which Mr. Dori initiated the claim is the juicy core of this story: instead of going through the normal process of sending the court papers to Dell's headquarters in Texas, Dori thought to have the papers delivered to a Dell shopping mall kiosk instead. Quite unsurprisingly, no-one from Dell turned up in court on the stipulated date, resulting in Dori winning a $3,000 default judgment and a ruling to allow bailiffs to close the kiosk and seize items if the judgment was not paid. Dell has now settled the case out of court for undisclosed terms, although the company would have appealed the decision -- had it actually turned up to court, that is. Mr. Dori, our latest hero for sticking it to the man in such a crafty manner, says that he thinks "any regular person can do this," as long as you "have the law on your side." Apparently the key is to "get their money" first, which will inevitably be followed by "[getting] their attention." It's gotta beat screaming down the phone, that's for sure.
The complaint has been investigated and resolved to the customer’s satisfaction.
I sent a laptop that had a motherboard issue that was covered by warranty into the Repair Depot on Sep 1 and was called on Sep 6 and told that the laptop was physically damaged (in shipment) and that I would be charged $407 for Out-of-Warranty work. I refused to pay for damage caused in shipping and asked Dell to file a claim. They refused, however Shurpi Hauja did offer to repair the laptop for $258.00 if I was willing to pay for repairs. I again refused to pay for damage caused by the shipper and asked her to file a claim, she refused to file a claim. I called Fed-Ex and explained the situation and was told that Dell must file the claim since it was damaged en route to them. I called J.B in Customer Service and was told that the issue was given to the Dell Escalation Team and I should be contacted by the agent assigned to the case within the next 24 hours. I have never been contacted by the Dell Escalation Team; do they really exist? On Sep 10, 2013 13:22EST I received an automated phone call from Dell indicating that the laptop was repaired and was being returned via Fed-Ex and thanking me for using Dell. At approximately 12:00 on Sep 11, 2013 Fed-Ex delivered the laptop to my house. After inspection I call tell you that it is not in the same condition as when I sent it to Dell. It appears to have been crushed. At 12:44 EST I contacted Guacm Sarcar and asked who I need to speak to regarding legal issues and claims agaist Dell. He said he was just repair and they don't have any phone numbers or names for that (sic)purpose. I then called [protected] and spoke to Rishi who transferred me to Damien Rehel to gave me two Corporate phone numbers, neither of which will allow you to speak to anyone unless you are an employee and enter your Social Security number. I then called sales and explained what I was ding and was told to contact the Arbitration Company to file my complaint. I then called the [protected] number of the JAMS/ADR Arbitration company and spoke to Linda Griffiths and explained the situation. She indicated that she would send me the required forms to file and that I could either enter into arbitration with them or file a Small Claims suit in the local court. If I do not get a response from somebody at Dell who can help me file the necessary claim with the shipper to repair my laptop within the next 24 hours I will be doing both. Please ask the Dell Escalation Team contact me regarding Exp Svc Code: [protected]-13.”
I totally agree. If they sell in the USA they should have support techs IN THE USA that speak English instead of being shipped off to India where we can't understand a dam word they are saying to us!
Does anyone know what the phone or email or even snail mail address for the DELL CEO is?
thanks
I have spent numerous hours on the telephone talking with Dell employees who have no clue and hardly speak any English, let alone have a full grasp of the language. When I became frustrated I simply could not tolerate it any longer and told them what a pain in the a** they were and I hung up.
About ten seconds later I receive a telephone call from the Dell customer service center and the person on the end of the line called me a white trash b****.
Needless to say, I am taking this straight to Michael Dell with a letter of complaint which probably won't get my anywhere, but at least I get to voice my thoughts.
My daughter has sent her laptop in for repair on Jan 5 2007, to this day 2/9/07 we have not received it back. I have made 6 phone calls and each time no success. I am fed up and to the point of stopping payment on my account for this particular laptop. I cannot believe the employees I have talked with already are clueless as to how the whole system works. Each time the story get more and more ridiculous and dell's repair depot is a black hole. I am ready to take the next step on this issue.
I will never buy another dell product!
I liked my new Dell Insperon E1505 until it ceased to operate after 5 months. Now, I have had first had experience with Dell’s deteriorating hardware Technical Support.
I have talked with 7 different technical and customer care representatives for 5 hours on two continents (India and US), who cannot resolve my problem in a timely manner. My support contract calls for “Next Day” on-site support. However, the two technicians and supervisor I talked to in India said the on-site support representatives could only replace parts and not diagnose problems and they could not identify the defective part. I would have to send my computer into the Depot for repair and I should have it back within 5 business days. After problems with DHL picking up my computer (a fiasco worthy of another negative review), I got the computer to Dell’s Depot in Tennessee on the second Business Day. An automated phone message from the Depot said it would be a 10 business days repair. Thus began my odyssey of talking to Technical Support and Customer Care Reps who cannot solve the problem of getting my computer back working in a timely manner. The latest US Tech support supervisor rep said it would be up to 15 business days (3 weeks). To speed things up, the supervisor said he could have it sent back to me broken and he could identify the part so an on-site person could install it (what I wanted to begin with). However, he could not get my computer returned to me broken for another 5 Business Days (and two weekend days). So I won’t have a working computer for another two weeks. I am so angry at DELL technical support that I will never buy another Dell Product.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same computer e1505 a Dell I own what a joke with customer service. Next day service is a breach of contract and Dell should be sued but I do not have time. My led screen is defective I called customer service twice to get service in my home, the tech called twice never to be heard from again. Had a new hard drive sent to my home and Dell wants the old on back? Good Luck trying Dell I plan on giving you the same ### run araound you give me!
I purchased a brand new in the box Dell desktop computer. I registered it online for the warranty. After a couple of months started having problems with the video to the monitor. It seems it would only work if it warmed up for about 30 minutes or so. Then it started acting up even after the computer was on for several hours. I contacted Dell Service and was told the warranty was no longer in affect. Computer paperwork shipped with computer states a one year warranty... then Dell said the warranty was never transferred... Again I was the original purchaser of the computer...No previous owner.. Then Dell said to contact the store where purchased. They offer a 90 day in store warranty on any computer they sell, new, used, refurbished, etc. But since this was past 90 days they said its a Dell problem and should be under Dell to repair under warranty. After numerous e-mails Dell says to contact the store to straighten this out. Straighten what out? I purchased a brand new Dell computer, have original receipt, was the 1st owner of the computer, registered it with Dell for warranty. Dell continues to give me the run around and will not fix the computer. After seeing all the complaints on the internet I wish I would have never bought a Dell computer. I've never had this kind of problems with a warranty with any other product before. If Dll refuses to honor there warranty then they should be honest with the consumer and tell them up front when you buy a Dell you are buying it... AS IS... NO WARRANTY. I can assure you I will NEVER BUY a DELL again.
dell rebates never sent!
Dell has be withholding the $120 rebate that was submitted about 4 months ago (8/20/2006). I had received confirmation of the rebate submission (rebate Tracking number: [protected]), and then time passed and no rebate ever came, so I started a search with their rebate processing center and days later they send me an email confirming the submission and a new rebate tracking number ([protected]).
Again I let more time pass, and I find myself requesting this rebate, and now they claim it was sent as a check (check number 580338) issued on 10/24/2006, and since no check has been recieved it has now become a new record for snail mail to my corporate office in San Francisco.
In the meantime I have now began giving our Dell Corporate Sales rep (Ryan Murphy in Corporate Sales at least seems to care about their image and responds to the customer issues) a call to see if he could break free the log jam (since we spend a lot of money with Dell every year). The response I got from them is unbelievably unprofessional and shows a clear corporate policy for neglect of the rebate submissions, since even with multiple confirming official email records from Dell the response is "seems the reason they never sent a rebate check was because they never received the form". They send this even after last week claiming they sent a check and provided a check number. Is there some sort of legal action to take, and where do I sign up, I have all the emails and content saved and documented (what a waste of my time)? In any case I am a manager in a Forture 100 company with direct purchasing influence, and this nonsense will definitely be influencing me in our near an d long term purchasing.
Damage Resulting = Numerous emails and still no rebate, hard to place a value on the damages.
Although, I think other Consumers need to be aware that the Dell you supported for the last 20 years is gone and replaced with an outsourced, off-shored, and de-balled behemoth that is at very best...
The complaint has been investigated and resolved to the customer’s satisfaction.
extremely hard to change the ink cartridges!
I am VERY dissatisfied with my Dell Photo All-In-One Printer 924. I will never purchase a Dell Printer Again! It is extremely hard to change the ink cartridges. The design of the printer does not lend itself to ease and convenience for older people to see how to replace the ink cartridges. I have spent 3 days trying to get the printer to work. I keep getting messages such as: Left Cartridge incorrect. I take it out and try again. Then it says Right Cartridge incorrect. If I have taken the cartridge out once, I have 50 times to reinstall. I had to replace the color cartridge as I had almost run out of ink. Now Nothing works! Before trying to replace the color cartridge, the black was perfect.
I dislike having to order the ink from you and that Big Drawback was not mentioned in your advertisement. So when I was about out of ink in August, I ordered 2 color and 2 black. They did get here promptly but it cost over $142.
Today I ask a friend to come by and help me. He had the very same results that I have had for 3 days.
I called the support system. Well, the call took over 1 1/2 hours because she did not understand me and I could not understand her. I had to spell EVERY word to her and even then when she repeated, it was often wrong. This call could have been completed in 30 with a English Speaking Technician-----even one from Canada.
She had me shake the cartridges. Wipe with a damp cloth. Hold under hot water. Is that a normal step in replacing the ink cartridges? I think not.
I am ready to go back to my HP printer. I just thought that I wanted a printer that prints, copies, scan and fax--NOT if it won't work. I will check to local office supply store and see if they have a HP that prints, copies and scans----forget the fax mode.
My brother selected my Dell computer for me in 2002 and I have been extremely satisfied with it but the Dell Printer to me is a Piece of Junk! My adult daughter at 46 was going back to college and she needed a computer so I bought the complete package from you. She did not need the printer so I have it.
Dissatisfied customer,
Mary
Ponca City, OK 74601
Computer and printer was sent to:
Paula
Bartlesville, OK 74005
Summer Devine's advice was right on... so glad we checked before trying to change our ink cartridges for the first time. After looking at our printer and not having a clue how to change them, finding that advice saved us. It was super easy and done in a minute.
If you go to "maintenance" - use the menu button to scroll through, press "start" after it prints out an alignment page open the printer and the ctrg's will zoom into place. Super easy, I hope this helps.
There is no visible paper Jam Weve been working on this for almost a week. And it says clear the paper jam. Weve uninstalled and reinstalled. Its hekka annoying. Its not working.
poor quality of the dell computer products and the quality of the dell service
I am writing this letter to complain the quality of the Dell Computer products and the quality of the Dell Service.
I bought a Dell Inspiron 1705 around the end of July. Right after the product was delivered, I noticed the newly arrived computer had several serious problems. First, the LCD display contrast was way off. I noticed user could adjust the brightness of the LCD screen display. But we could not adjust its contrast. The problem became quite obvious while we were playing movies (with Window Media Player). The picture was too dark to watch while the brightness was lowered. And a layer of white fog showed up on the screen if the brightness was increased. The display brightness problem bothered us badly since we got a headache after working on the computer for more than one hour. As a result the computer is not usable at all.
I also noticed the audio output was not working properly. The sound from the build-in speaker was always muffled. The output sound was distorted and with very poor sound quality.
Additionally, I found a problem with the flash card reader. At the time I inserted the SD card into the flash memory slot, the system reported “some problem” with the drive. But the device manager claimed the flash card reader was “functioning properly”. The window explorer never reflected the existence of the drive.
I have been patiently working with Dell customer support team to resolve the problems (case # [protected] and [protected]). Unfortunately, we are getting anywhere even three months after the computer was delivered. I have run the system diagnostics with the Dell support team and Dell technician for more than 10 times. I have updated the BIOS. I have installed several and different versions of device drivers. But, the problem persisted. Finally, Dell Support claimed the motherboard is defective.
It took another one week to see the Dell technician with the replacement motherboard. Unfortunately, the Dell Support delivered a refurbish board, and it was DEAD ON ARRIVAL. It even did not boot up after it was installed by the Dell technician, who decided to put the original motherboard back.
I call Dell customer support again complaining about the situation. I elevated the problem to the highest level possible. I was able to speak with Mr. Bernard Santos, who claimed to be the highest level manager in Dell. His title was “Manager of Support”. I specifically complained about
The quality of the Dell computer I received.
I paid the price of a new computer, and I got a refurbish board for the replacement.
The replacement board was dead on arrival. As a result I have not been able to use the computer for three months.
I spent more than three hours on the phone with Mr. Santos, and he hanged up the phone on me. I did follow up several times. My phone call was either transferred to an extension without attendance, or the line was cut off automatically. I could not believe the quality of the Dell product was so poor. And I could not believe the way Dell Customer Support treated their customers.
A week later, the Dell technician showed up with a replacement LCD display. I was told that Dell did not deliver another motherboard with the reason that Dell “had already delivered one motherboard, and it did not resolve the problem. It got to be the LCD display”. Obviously, they did not aware that the motherboard they previously delivered was dead on arrival.
The Dell technician successfully replaced the LCD display, but the problems persisted. The display contrast was still way off. The audio was still not working properly, and the flash card reader was still not functioning. I took a peek at the flash card slot. I noticed there were two pins inside the slot were bent and touching each other. I showed my discovery to the Dell technician, who agreed with me the mother board originally delivered with the computer was defective. That was the main reason why the video display, the audio and the flash card reader was not functioning properly. Blindly replacing the LCD display panel did not resolve the motherboard problem.
I bought Quick Books Pro 2010. It slowed my computer down and it was not what they said it was. It was not what I wanted and they said I open it and no refund would be given. I explain that they sold me something that I didn't need and could not use. They said sorry and have a nice day. They enjoy taking the little mans money. No more Dell because it was not a deal. Scammers and not a good way to do business. Shamefull
Wow, I was about to buy XPS M1530 for my son. Now I need to think about what your guys say and thanks for your comments!
i have bought 5 new dell pc's and 2 laptops the last being a inspiron e1505 it is the worst ive ever owned it constantly locks up
saying program not responding. and niether does dell they just put you on hold they really dont care about you once they get your money, and i have been a very loyal customer i really think we all need to tell everyone about dell so they dont continue
to sell poor computers and service .
Don’t buy from DELL. They lie about their good services and I can prove it to you. They don’t care about their customers at all. When I was buying, they made many promises on how they services and support will be and now, I would say, they lied to me.
I will tell you a short story and if you need more, contact me.
I bought my brand new DELL XPS 1330 on Jan 19 2008. It was fully loaded and I though I will be happy with it. The first week I noticed 4 issues in the system.
1 - The display had a line inside the display which made it ugly specially in Vista.
2 – The hard disk made a noise like hammering.
3 – The wireless card was very very slow like 20 kbps
4 – and finally sound card vas very noisy as I was not able to listen to any music.
5- I was not able to watch movie, it was framed frame.
I have 3 years on site warranty with complete care. But after almost 2 months. They still haven’t fixed my notebook and neither exchanged it. I spent at least 60 hours on the phone with many people from TechSupport, CustomerCare, ResolutionSpecialist and international support, still nothing happened. Seems they have some problem with their support when the system needs to be exchanged. I wrote many complain email and still no response, they keep passing me from one to another and nobody want to have this issue resolve. My huge mistake buying from Dell.
So if you get lucky and you dell notebook works when you buy it, you are fine, but if you need service, don’t even think about it. So my suggestion to you is, BE LUCKY.
For more detail, contact me at hatiger@gmail.com
Notebook initial value: I paid 1600$
Damage Resulting:
I have lost 600$ on international phone conversation.
I have lost 60+ hours by spending on the phone in the 2 months duration and speaking with many people in different departments.
I have lost 20+ hours by chatting on dell site with tech support and customer care
I have lost 2 months and still no notebook
I have lost my travel planning because of their issue and delay on resolving it.
I can only adjust the brightness of the screen. My eyesight is impaired and I need to have contrast adjustment.
Dell Reviews 0
If you represent Dell, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Dell
Here is a comprehensive guide on how to file a complaint or review about Dell on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Dell in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Dell. Mention key areas, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint or review about Dell on ComplaintsBoard.com.
Overview of Dell complaint handling
-
Dell Contacts
-
Dell phone numbers+1 (800) 285-1653+1 (800) 285-1653Click up if you have successfully reached Dell by calling +1 (800) 285-1653 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (800) 285-1653 phone number Click down if you have unsuccessfully reached Dell by calling +1 (800) 285-1653 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (800) 285-1653 phone numberUSA and Canada1300 655 5331300 655 533Click up if you have successfully reached Dell by calling 1300 655 533 phone number 2 2 users reported that they have successfully reached Dell by calling 1300 655 533 phone number Click down if you have unsuccessfully reached Dell by calling 1300 655 533 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling 1300 655 533 phone number100%Confidence scoreAustralia+1 (800) 425-0088+1 (800) 425-0088Click up if you have successfully reached Dell by calling +1 (800) 425-0088 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (800) 425-0088 phone number Click down if you have unsuccessfully reached Dell by calling +1 (800) 425-0088 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (800) 425-0088 phone numberIndia1800 880 0221800 880 022Click up if you have successfully reached Dell by calling 1800 880 022 phone number 1 1 users reported that they have successfully reached Dell by calling 1800 880 022 phone number Click down if you have unsuccessfully reached Dell by calling 1800 880 022 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling 1800 880 022 phone number100%Confidence scoreMalaysia+1 (800) 280-3355+1 (800) 280-3355Click up if you have successfully reached Dell by calling +1 (800) 280-3355 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (800) 280-3355 phone number Click down if you have unsuccessfully reached Dell by calling +1 (800) 280-3355 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (800) 280-3355 phone numberSingapore8000 441 38898000 441 3889Click up if you have successfully reached Dell by calling 8000 441 3889 phone number 0 0 users reported that they have successfully reached Dell by calling 8000 441 3889 phone number Click down if you have unsuccessfully reached Dell by calling 8000 441 3889 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling 8000 441 3889 phone numberUAE+1 (866) 563-4425+1 (866) 563-4425Click up if you have successfully reached Dell by calling +1 (866) 563-4425 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (866) 563-4425 phone number Click down if you have unsuccessfully reached Dell by calling +1 (866) 563-4425 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (866) 563-4425 phone numberMexico+1 (512) 728-7424+1 (512) 728-7424Click up if you have successfully reached Dell by calling +1 (512) 728-7424 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (512) 728-7424 phone number Click down if you have unsuccessfully reached Dell by calling +1 (512) 728-7424 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (512) 728-7424 phone numberInternational+44 800 028 2660+44 800 028 2660Click up if you have successfully reached Dell by calling +44 800 028 2660 phone number 1 1 users reported that they have successfully reached Dell by calling +44 800 028 2660 phone number Click down if you have unsuccessfully reached Dell by calling +44 800 028 2660 phone number 3 3 users reported that they have UNsuccessfully reached Dell by calling +44 800 028 2660 phone numberUnited Kingdom+64 800 446 255+64 800 446 255Click up if you have successfully reached Dell by calling +64 800 446 255 phone number 0 0 users reported that they have successfully reached Dell by calling +64 800 446 255 phone number Click down if you have unsuccessfully reached Dell by calling +64 800 446 255 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +64 800 446 255 phone numberNew Zealand+43 820 2405 3017+43 820 2405 3017Click up if you have successfully reached Dell by calling +43 820 2405 3017 phone number 1 1 users reported that they have successfully reached Dell by calling +43 820 2405 3017 phone number Click down if you have unsuccessfully reached Dell by calling +43 820 2405 3017 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +43 820 2405 3017 phone number100%Confidence scoreAustria+32 24 819 288+32 24 819 288Click up if you have successfully reached Dell by calling +32 24 819 288 phone number 0 0 users reported that they have successfully reached Dell by calling +32 24 819 288 phone number Click down if you have unsuccessfully reached Dell by calling +32 24 819 288 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +32 24 819 288 phone numberBelgium+45 70 230 182+45 70 230 182Click up if you have successfully reached Dell by calling +45 70 230 182 phone number 0 0 users reported that they have successfully reached Dell by calling +45 70 230 182 phone number Click down if you have unsuccessfully reached Dell by calling +45 70 230 182 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +45 70 230 182 phone numberDenmark+358 207 533 555+358 207 533 555Click up if you have successfully reached Dell by calling +358 207 533 555 phone number 0 0 users reported that they have successfully reached Dell by calling +358 207 533 555 phone number Click down if you have unsuccessfully reached Dell by calling +358 207 533 555 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +358 207 533 555 phone numberFinland+33 969 367 129+33 969 367 129Click up if you have successfully reached Dell by calling +33 969 367 129 phone number 0 0 users reported that they have successfully reached Dell by calling +33 969 367 129 phone number Click down if you have unsuccessfully reached Dell by calling +33 969 367 129 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +33 969 367 129 phone numberFrance+49 699 792 7200+49 699 792 7200Click up if you have successfully reached Dell by calling +49 699 792 7200 phone number 0 0 users reported that they have successfully reached Dell by calling +49 699 792 7200 phone number Click down if you have unsuccessfully reached Dell by calling +49 699 792 7200 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +49 699 792 7200 phone numberGermany+353 180 024 6105+353 180 024 6105Click up if you have successfully reached Dell by calling +353 180 024 6105 phone number 0 0 users reported that they have successfully reached Dell by calling +353 180 024 6105 phone number Click down if you have unsuccessfully reached Dell by calling +353 180 024 6105 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +353 180 024 6105 phone numberIreland+39 257 782 690+39 257 782 690Click up if you have successfully reached Dell by calling +39 257 782 690 phone number 0 0 users reported that they have successfully reached Dell by calling +39 257 782 690 phone number Click down if you have unsuccessfully reached Dell by calling +39 257 782 690 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +39 257 782 690 phone numberItaly+31 206 744 500+31 206 744 500Click up if you have successfully reached Dell by calling +31 206 744 500 phone number 0 0 users reported that they have successfully reached Dell by calling +31 206 744 500 phone number Click down if you have unsuccessfully reached Dell by calling +31 206 744 500 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +31 206 744 500 phone numberNetherlands+47 67 116 882+47 67 116 882Click up if you have successfully reached Dell by calling +47 67 116 882 phone number 0 0 users reported that they have successfully reached Dell by calling +47 67 116 882 phone number Click down if you have unsuccessfully reached Dell by calling +47 67 116 882 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +47 67 116 882 phone numberNorway+34 902 100 130+34 902 100 130Click up if you have successfully reached Dell by calling +34 902 100 130 phone number 1 1 users reported that they have successfully reached Dell by calling +34 902 100 130 phone number Click down if you have unsuccessfully reached Dell by calling +34 902 100 130 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +34 902 100 130 phone number100%Confidence scoreSpain+46 859 005 199+46 859 005 199Click up if you have successfully reached Dell by calling +46 859 005 199 phone number 0 0 users reported that they have successfully reached Dell by calling +46 859 005 199 phone number Click down if you have unsuccessfully reached Dell by calling +46 859 005 199 phone number 1 1 users reported that they have UNsuccessfully reached Dell by calling +46 859 005 199 phone numberSweden+41 844 811 411+41 844 811 411Click up if you have successfully reached Dell by calling +41 844 811 411 phone number 1 1 users reported that they have successfully reached Dell by calling +41 844 811 411 phone number Click down if you have unsuccessfully reached Dell by calling +41 844 811 411 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +41 844 811 411 phone number100%Confidence scoreSwitzerland+86 400 886 8610+86 400 886 8610Click up if you have successfully reached Dell by calling +86 400 886 8610 phone number 0 0 users reported that they have successfully reached Dell by calling +86 400 886 8610 phone number Click down if you have unsuccessfully reached Dell by calling +86 400 886 8610 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +86 400 886 8610 phone numberChina+81 120 198 226+81 120 198 226Click up if you have successfully reached Dell by calling +81 120 198 226 phone number 1 1 users reported that they have successfully reached Dell by calling +81 120 198 226 phone number Click down if you have unsuccessfully reached Dell by calling +81 120 198 226 phone number 2 2 users reported that they have UNsuccessfully reached Dell by calling +81 120 198 226 phone numberJapan+63 26 632 000+63 26 632 000Click up if you have successfully reached Dell by calling +63 26 632 000 phone number 0 0 users reported that they have successfully reached Dell by calling +63 26 632 000 phone number Click down if you have unsuccessfully reached Dell by calling +63 26 632 000 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +63 26 632 000 phone numberPhilippines+966 800 844 3743+966 800 844 3743Click up if you have successfully reached Dell by calling +966 800 844 3743 phone number 0 0 users reported that they have successfully reached Dell by calling +966 800 844 3743 phone number Click down if you have unsuccessfully reached Dell by calling +966 800 844 3743 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +966 800 844 3743 phone numberSaudi Arabia+27 800 167 000+27 800 167 000Click up if you have successfully reached Dell by calling +27 800 167 000 phone number 0 0 users reported that they have successfully reached Dell by calling +27 800 167 000 phone number Click down if you have unsuccessfully reached Dell by calling +27 800 167 000 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +27 800 167 000 phone numberSouth Africa+82 802 003 800+82 802 003 800Click up if you have successfully reached Dell by calling +82 802 003 800 phone number 0 0 users reported that they have successfully reached Dell by calling +82 802 003 800 phone number Click down if you have unsuccessfully reached Dell by calling +82 802 003 800 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +82 802 003 800 phone numberSouth Korea+886 801 861 011+886 801 861 011Click up if you have successfully reached Dell by calling +886 801 861 011 phone number 0 0 users reported that they have successfully reached Dell by calling +886 801 861 011 phone number Click down if you have unsuccessfully reached Dell by calling +886 801 861 011 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +886 801 861 011 phone numberTaiwan+66 26 707 250+66 26 707 250Click up if you have successfully reached Dell by calling +66 26 707 250 phone number 0 0 users reported that they have successfully reached Dell by calling +66 26 707 250 phone number Click down if you have unsuccessfully reached Dell by calling +66 26 707 250 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +66 26 707 250 phone numberThailand+54 800 222 0154+54 800 222 0154Click up if you have successfully reached Dell by calling +54 800 222 0154 phone number 0 0 users reported that they have successfully reached Dell by calling +54 800 222 0154 phone number Click down if you have unsuccessfully reached Dell by calling +54 800 222 0154 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +54 800 222 0154 phone numberArgentina+55 800 970 3355+55 800 970 3355Click up if you have successfully reached Dell by calling +55 800 970 3355 phone number 0 0 users reported that they have successfully reached Dell by calling +55 800 970 3355 phone number Click down if you have unsuccessfully reached Dell by calling +55 800 970 3355 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +55 800 970 3355 phone numberBrazil
-
Dell emailsus_cag_customer_care@dell.com100%Confidence score: 100%Support
-
Dell addressOne Dell Way, RR1-61, Round Rock, Texas, 78682, United States
-
Dell social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024
Most discussed complaints
Horrible so called, "escalations team."Recent comments about Dell company
Adapter for laptop
MyTechBay
4 reviews
SoftwareMart
2 reviews
Laptop Parts Shop
1 review
Pcvita
2 reviews
iBuyPower
13 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Someone applied for a loan to purchase 4 lap top computers from Del Financial Services using my SS # and my home addressw.
My Dell 4201 plasma screen just went blank. Still have sound but picture is out. Double and blue light is the same. Like every body else. This tv cost way to much for a company I chose ove hp and many others. I'm going to contact the BBB and see what they say. Class action law suit I'm ready to be placed on top of the list. The first sign of my screen having trouble the decision 1 rep gave me the same drag and to make matters worse he drop my call after about 20 minutes of transferring through several personnel as I insisted on them getting some to help me with my situation. So to all Dell product holders join us and come forth if Dell product has went bad and Dell told u they couldn't fix the problem.
Class Action Law Suit sign me up
P.S. If anyone know shop that will repair a tv like ours within reason please email me dee9ers@gmail.com
Also you can update me here if we have to petition this Action before the lawsuit goes in effect
Our tv did the same thing a horizontal line through the screen at first the it wouldn't cut on nothing but the blue light then the horizontal line it would come and go finally someone broke in the house and tried to steal it when it was to heavy for them they threw the tv in the middle of the living room cracking the screen that was a blessing we have a new tv from LG this time and I will never buy a Dell tv again
This may be coming in late to this convo, but I've had my Dell 42" plasma TV for 8 years with nary a problem ... until yesterday. We got home from being away for 4 months and ... well, you know the story. Black screen, sound ok, blue light on, sometimes the scratchy colored vertical smears down the entire screen. After turning it off and on numerous times, I got it to work long enough to access the menu and use the recondition (clean) feature. I ran it for an hour and a half ... it blinked a few times at the beginning, but then stopped acting up. As of now it's been on for several hours with no problem. I also have a fan that I have aimed at the TV. Here's hoping! Will write again if the problem recurs.
As a follow on my ailing Dell 42" TV. Since my TV sits on an open pedestal I places a medium sized house hold fan behind it. This has seem to solved the over heating issue, since doing this I have not had the TV loose the button half of the picture. But when it does and the fan is off. I turn the TV off, and start up the fan and after a few minutes the set is operational once again. I always figured it was an heat thing, since you could us the set and the heat coming from it to heat a small room.. Still sucks, have to listen to that low growl of the fan.
I have owned my dell 42 inch tv since 2005 and it works very well still and never had any big problems or repairs with it. Only thing that happened is the power button broke everything else that everyone is talking about is unheard of for me. Since all the new technology out now its a good bedroom tv
I have the 42" plasma TV also. I bought the extended warranty with mine and had troubles right away so they sent me a refurbished TV not a new one like I ordered at first!.After having this TV for about 6mo. It died on me so they sent out another refurbished one. All because I had the extended warranty!. When that warranty ran out I extended it again knowing all the problems I had so far. Well about 9mo. later guess what? another flame out ! so they sent me another refurbished TV .Well now that the extended warranty ran out I'm having the same problems again! Now I'm on my own! .Wouldn't you think that after 4 TVs with the same kind of problems Dell would do something? They won't so save your call to them all you do is speak to some foreigner that gives you the run around. I did find a article on the web that said if you bang on the TV in the upper and lower corners this sometimes helps. So I thought I might as well give it a try! it's the old American way right, just like the movie Apollo 13 ! I have done this a couple of times and now its working! I'm keeping my fingers crossed anyway! You would think if Dell wanted to take care of their loyal customers They would do something about this and go after the manufacturers that made these sets for Dell. After all Michael Dell were the ones that made you a multi millionaire. This Co. reminds me of the Berny Ma doff pongee scheme only it's a Dell pongee scheme. And we all have to pay! While they count their $$$$$$$$
The Dell W4201C, has been an issue with my family since purchase. Within the first year under warranty they replaced it due to the HD portion of the unit failed. Now after being in storage for about two years . We unpacked it and after a few days it started with the bottom half of the screen going black... Dell shame on you for such a poor product... You too can fall because of your lack of product performance. Just a note: the tv we replaced was a twenty year old RCA console ... I do think a class action would be great...
I have the same issue, wow! First a line across the tv, then a delay when turned on then nothing! I called, and was referred to the out of warranty dept. to be told 260 just to check it out and 600-900 for shipping plus pay for parts. ANYONE THAT STARTS A LAWSUITE P L E A S E CONTACT ME! (peachesluv4@yahoo.com)
dell tv's suck run, dont walk away from anyone trying to sell you a dell tv. they DO NOT stand behind thier products, and you WILL be sorry if you buy one..