Dell
Reviews and Complaints

This is the letter I sent with no results except a phone call apologizing that they (DELL) can't do anything...I also forwarded a complaint to the Attorney Generals' Office in D.C.

JUDY PERRONE, CMA RMA
4A Rustic Circle • Montvale, New Jersey 07645
[protected]
EMAIL: j.perrone@iwon.com

December 12, 2007

Michael Dell
C/O Board of Liaison
Dell, Inc.
One Dell Way, Mail Stop RR 1-33
Round Rock, Texas 78682

RE: Inferior Products
Customer service

Dear Mr. Dell:

The purchase of a Dell laptop has been one of the most stressful if not worse investments I ever made.

After spending hours on top of hours and not to mention numerous emails with your customer service over the past 3 years in reference to a Dell Inspiron 5120 laptop, I purchased in 2004, I felt it was necessary to make and take the time out of my busy schedule to inform you of what is going on with your products. The dilemma is where to start.

Let’s start from the ordering process:

1. Marketing stated no interest/ no payment for one year. False. After tedious hours of arguing with your customer service, it took a class action against Dell to resolve the problem. Not a good thing!

2. The unit was ordered with an internal wireless unit. Never put in. When I called to complain…your customer service told me to go out and buy a key and they would reimburse me. Again, after hours of arguing, they sent me an external key. Not what I wanted, never worked properly and very delicate. Not what I paid for from the beginning.

3. The wall adapter would get extremely hot. My significant other is a firefighter and he feared that that the unit would start a fire. Your customer service refused to replace the defective unit…so we replaced it ourselves out of fear.

4. I then had problems trying to connect to my wireless internet. After speaking with Linkys…they determined that it was a Dell problem. Again it took endless hours to repair the problem…just to try to get someone that we could comprehend on the phone was very trying.

5. In April of 2007, the unit would not hold a charge. Again, after many trying phone calls and the costly replacement of a new battery and again another adapter, the unit had to be returned to Dell, and we finally received authorization. Please reference attached work order. The unit was returned.

6. About a month ago, the problem reappeared. I try to explain this in an email to your customer service to no satisfaction. I tried to call but I do not have the time to hold on forever to your customer service lines. Waiting times of at least 15 minutes. Doesn’t indicate a good thing. That many problems!
7. I took the unit to a local Circuit City. Lo and behold there were four other Dell Laptops experiencing the same problem. The Firedogs checked out my unit. It was determined that it is an inherent problem. The same exact problem as before.

8. I phoned your customer service today. To no avail they won’t replace the unit because the warranty expired 9/30.07. I became very angry and tried to explain to this robotic person on the other end…that the problem is inherent and the same as in May. It was never repaired properly. He “David” very insultingly tried to convince that parts don’t go bad in 6 months. Baloney! It was probably a refurbished part in the first place! New Jersey Lemon Law applies to products as well as cars.

9. I asked to speak to his supervisor and all he could repeat was that the unit was not under warranty. I know that and if the problem had originally happened after the expired warranty there would not have been a problem now. I just would never replace it with another Dell.

10. “David” informed he that there is no one higher than him. I laughed and asked if he was Mr. Dell. I asked for the corporate office…he informed than that there weren’t any. Imagine that!

11. He said he would have the “executive office” phone me. I almost believe that!

Needless to say, I am frustrated, disgusted and want the unit replaced.

Everything that you list on your customer commitment has been totally negated. It is most unfortunate that I know at least ten people that have had the same problems with Dell units, customer service and satisfaction.

I would apologize for contacting you personally but I can’t. It is very hard to communicate with people (your customer service) whose verbal skills do not meet the standards of Americans.

Thanking you in advance for your time and consideration to this matter.

Yours truly,

Judy Perrone

Attachments

CC: Consumer Complaints
Dell Executives, et al.

Someone applied for a loan to purchase 4 lap top computers from Del Financial Services using my SS # and my home addressw.

My Dell 4201 plasma screen just went blank. Still have sound but picture is out. Double and blue light is the same. Like every body else. This tv cost way to much for a company I chose ove hp and many others. I'm going to contact the BBB and see what they say. Class action law suit I'm ready to be placed on top of the list. The first sign of my screen having trouble the decision 1 rep gave me the same drag and to make matters worse he drop my call after about 20 minutes of transferring through several personnel as I insisted on them getting some to help me with my situation. So to all Dell product holders join us and come forth if Dell product has went bad and Dell told u they couldn't fix the problem.

Class Action Law Suit sign me up

P.S. If anyone know shop that will repair a tv like ours within reason please email me dee9ers@gmail.com
Also you can update me here if we have to petition this Action before the lawsuit goes in effect

Our tv did the same thing a horizontal line through the screen at first the it wouldn't cut on nothing but the blue light then the horizontal line it would come and go finally someone broke in the house and tried to steal it when it was to heavy for them they threw the tv in the middle of the living room cracking the screen that was a blessing we have a new tv from LG this time and I will never buy a Dell tv again

This may be coming in late to this convo, but I've had my Dell 42" plasma TV for 8 years with nary a problem ... until yesterday. We got home from being away for 4 months and ... well, you know the story. Black screen, sound ok, blue light on, sometimes the scratchy colored vertical smears down the entire screen. After turning it off and on numerous times, I got it to work long enough to access the menu and use the recondition (clean) feature. I ran it for an hour and a half ... it blinked a few times at the beginning, but then stopped acting up. As of now it's been on for several hours with no problem. I also have a fan that I have aimed at the TV. Here's hoping! Will write again if the problem recurs.

As a follow on my ailing Dell 42" TV. Since my TV sits on an open pedestal I places a medium sized house hold fan behind it. This has seem to solved the over heating issue, since doing this I have not had the TV loose the button half of the picture. But when it does and the fan is off. I turn the TV off, and start up the fan and after a few minutes the set is operational once again. I always figured it was an heat thing, since you could us the set and the heat coming from it to heat a small room.. Still sucks, have to listen to that low growl of the fan.

I have owned my dell 42 inch tv since 2005 and it works very well still and never had any big problems or repairs with it. Only thing that happened is the power button broke everything else that everyone is talking about is unheard of for me. Since all the new technology out now its a good bedroom tv

I have the 42" plasma TV also. I bought the extended warranty with mine and had troubles right away so they sent me a refurbished TV not a new one like I ordered at first!.After having this TV for about 6mo. It died on me so they sent out another refurbished one. All because I had the extended warranty!. When that warranty ran out I extended it again knowing all the problems I had so far. Well about 9mo. later guess what? another flame out ! so they sent me another refurbished TV .Well now that the extended warranty ran out I'm having the same problems again! Now I'm on my own! .Wouldn't you think that after 4 TVs with the same kind of problems Dell would do something? They won't so save your call to them all you do is speak to some foreigner that gives you the run around. I did find a article on the web that said if you bang on the TV in the upper and lower corners this sometimes helps. So I thought I might as well give it a try! it's the old American way right, just like the movie Apollo 13 ! I have done this a couple of times and now its working! I'm keeping my fingers crossed anyway! You would think if Dell wanted to take care of their loyal customers They would do something about this and go after the manufacturers that made these sets for Dell. After all Michael Dell were the ones that made you a multi millionaire. This Co. reminds me of the Berny Ma doff pongee scheme only it's a Dell pongee scheme. And we all have to pay! While they count their $$$$$$$$

The Dell W4201C, has been an issue with my family since purchase. Within the first year under warranty they replaced it due to the HD portion of the unit failed. Now after being in storage for about two years . We unpacked it and after a few days it started with the bottom half of the screen going black... Dell shame on you for such a poor product... You too can fall because of your lack of product performance. Just a note: the tv we replaced was a twenty year old RCA console ... I do think a class action would be great...

I have the same issue, wow! First a line across the tv, then a delay when turned on then nothing! I called, and was referred to the out of warranty dept. to be told 260 just to check it out and 600-900 for shipping plus pay for parts. ANYONE THAT STARTS A LAWSUITE P L E A S E CONTACT ME! (peachesluv4@yahoo.com)

dell tv's suck run, dont walk away from anyone trying to sell you a dell tv. they DO NOT stand behind thier products, and you WILL be sorry if you buy one..

Ordered a Dell XPS on Jan. 7 but the next day decided to add another option. Phoned Dell Canada and was told original order had to be cancelled first. Waited for an hour for a call-back to be told order was cancelled. Discussed new options with rep and then put on hold. Then told again I would be called back in an hour. No one ever returned call. This was on a Friday. On Monday I receive an email saying the order for a new laptop was processed and would be delivered by months end. I emailed Dell back to tell them to cancel the order as I had some questions for the rep that were never answered and had never finalized the order. A few days go by and still no reply. I presumed the order was cancelled until today when Purolator delivered an external hard drive from Dell as part of my order. (free 1TB Clickfree HD).

I sent the package back and then phoned Dell to find out what the status of my order was and why it wasn't cancelled. This rep didn't know why the order was still active but apologized and cancelled the laptop delivery and financial agreement I had with them. She said I would get an email confirmation. Instead I get another confirmation that my order was processed and scheduled to be delivered Jan. 31. This from the same idiot I spoke to originally to put a stop on the order. The only difference this time was that the order number was changed. I replied that the order is to be cancelled (for the 3rd time!) and that I would never deal with Dell because of [censor]s like him working for the company. I don't care how good their computers are. Customer service is a complete sham. I'll buy locally from a dealer who hopefully has a better grasp of the English language. I'm also contacting my bank to insure Dell doesn't attempt to defraud me. Dell Bangalore sucks!

Yeah, I totally agree to what all of you have been saying regarding Dell Canada's poor customer service and technical support. I solidly recommend that everyone avoid this company like the plague and take their business elsewhere!

I placed my order over a month ago and it still hasn't arrived. They never responded at all to two separate emails that I sent. And when I phoned last week, they couldn't tell me at all when the item was actually going to ship. This company has no idea at all how to properly treat customers, and they have gone steadily downhill over the past year. They also have a tendency to bounce you around from one person to the next while you wait for a long time on the other end of the phone. Well, the good news is that today I finally cancelled my order. Never again Dell, never again. You have lost my business for good.

Had purchased Dell product for years, first time I decided to go direct instead of through a local reseller. 6 week wait time, so called and cancelled and told it was cancelled. Never saw computers but got billed for them, now fighting my way through that process. At this point I have to ask when was the last time I saw a company with 19 different phone numbers and people who constantly claim its not their department and then send you somewhere else oh yeah RIP OFF / SCAM artists. You know the type stealing money from little old ladies.

do your self a favour NEVER BUY FROM DELL !

DELL has HORRIFIC CUSTOMER SERVICE. DO NOT BUY FROM DELL. I UNDERSTAND THEY MAKE DECENT COMPUTERS BUT IF YOU ARE LOOKING TO DEAL WITH YOUR BUSINESS NEEDS, DELL CANADA IS NOT A VIABLE SOLUTION.
I totally agree with this person's view of Dell Financial Services Canada, although I would be more likely to reflect on them more in the term of "DOWN RIGHT THIEVING, DISRESTPECTFUL SCAM ARTESTS" with no business ethics, and should be banned from operating in Canada. My advice to all: DO NOT USE THIS SERVICE no matter how good the deal sounds. You will regret it

Laughing my ### off. Just hung of from dell, waiting 10 days for them to "process" a return for an item they never delivered. Rude SOB on the phone, telling me they will call me back with the information, 4 separate calls over the the past 10 days still no information. I ordered this more than a month ago. He's telling me it's my fault because I should called and had the missing item redelievered. Never again will i buy anything from this company, and I am telling everyone I know .

I was cheated by Dell Financial Services for a part (Laptop Battery) that I ordered in May 2008. The customer service representative asked me to switch over to the Dell Financial Services asked me to open up a credit account to get a better deal. However, I did not receive the product and was charged for it. Also, I got a letter from Dell stating that I have a problem in my account for which the services have been declined. The Dell debt collection department kept on harassing me to pay back the money owned without spending time with me with respect to find out why I didn't receive the part. They kept on calling me with black calls from India. Finally, I decided to pay back the amount owned along with the penalty to get rid of Dell. I have been quite surprised to know that I am not unique here. NY state has filled a case against Dell for cheating customers by not providing them the promised services. I will not buy a product from this company any more.

My complaint with Dell Computer Company and its DFS is iv been a credit customer for about 3 years in that 3 years they have increased my credit limit 4 times to about $3000. but when i called in to inquire about lowering my interest rate from 29% i was told my credit is not good enough. Maybe im slow but if my credit is good enough for me to get into more debt with you then it should be good enough to lower my interest.

DFS is just a terrible company to do business with. Our first problem began when they started a calling twice a day demanding an immediate telephone payment for one of our server leases. They claimed they had not received the check. I pointed out the check had been mailed to the Illinois center several days prior to the due date and they should have it. They asked me to prove that. I found the check posted in our bank account as having been paid the next day. When DFS called again I pointed out the check was posted and the funds had been deducted from our account. They demanded a copy of the check with the posting date stamps as proof. I could not comply as it was before scanned copies of checks were available from our bank. DFS continued to make daily calls demanding payment and added a late charge to our next invoice. When we received the check at the end of the month I found it had cleared our bank on the due date of the payment. It therefore must have cleared their bank prior to its due date. My complaints to their call center were meant with various excuses. Such as “I do not have the authority to delete a late charge” “You must talk to the credit department to repair your credit. I don’t have a number for them. I cannot transfer you as all the lines to the US are out” “The credit department never removes a late charge for any reason” This went on for quite a while. We finally paid the unwarranted late charge two years later at the end of the lease. The lesson learned? Don’t ever use DFS..Buy HP or IBM

I just posted a comment about a problem I am having with DFS also. I also had problems with payments. Service is horrendous. I also asked to speak with a supervisor and was told that my concerns were not "deemed necessary" to bother a supervisor.

At the time, I was complaing about being charged a fee each time I made a telephone payment. I was never told. If I had been aware, you can bet I would not waste $10 each time I made the payment. I would have made checks out in advance and left them with someone to mail in case we were in hospital when payment came due. They added each $10 fee to the lease and charged interest on it.

I really do not think there are "supervisors" per se. It seems that many of these calls are from a 201 area code (New Jersey) and that they might be calling from their homes. I know I might be wrong, but am not thinking kindly of DFS and assume the worst. Sort of a cottage industry from another country. I also believe they often use fictitious names. (I just cannot imagine there are that many people with Irish or Anglican names but middle eastern accents.)

My current problem is a lease buy-out issue. I made my buyout payment last February and did not hear from DFS until this September. I was told I was late on my payment. I was a little confused and said I did not owe any payments. I learned, after many repeated questions that my buy-out payment was applied to an extended lease because, they claim, it was also late.

I mailed a check in February but it was not cleared until mid March. I found this interesting since DFS usually calls just minutes/hours after a payment is due . . . but took a month to apply this payment? Unfortuntately, I did not follow through on it, assuming it was finished and I could forget about DFS.

I did complain to BBB but was in hospital and unable to respond until after the alloted time. I am waiting for BBB to respond to my request for an extension. I was going to refuse the settlement offered by DFS as it was not fair.

I receive and average of 3-4 phone calls daily but they rarely leave messages and they even call late at night.

I am tired (exhausted) with this. I have called every number I can find . . . even left messages with sales about wanting to buy another computer (which was true at one point) They have NEVER returned my call. I have gone beyong being patient to being rude and indignant. This is not my nature and I resent being put in this position.

If anyone knows of a class action suit, I would love to jump on that wagon.

They suck. I have had 5 call today on Sunday from Dell Financial about a computer I finished paying for when I refinanced my mortgage. I had to pay them off ( 1500) as part of the deal. After 2 years they're saying they have no record of it and they want me to send them proof. I said I would but I want $ 175 per hour to do it because that's what I bill out for to my customers as a Accounting Software vendor. They said they couldn't so I told the to GFT.

i have dell laptop but one day light fell down at the earth.and my laptops inetrnet socket was damage so i want repair it

I agree completely that one should be very guarded about buying an Inspiron 1501 and a Dell for that matter. My inspiron 1501 is not yet three years old and I have already replaced the battery, cord and hard drive. Thank goodness I bought the warrenty. That would be my best advice for someone who buys a Dell, BUY AN EXTENDED WARRENTY. Although, my battery is going out again (system failure or another bad battery?) and Dell says that the warrenty does not apply to two batteries, but only one. Dell has made me a MAC guy.

The Dell Inspiron is a piece of crap, PERIOD. Or maybe it's the Windows Vista. Can never predict when it will fall asleep; when you try to wake it up it takes forever to come to. Has to think about EVERYTHING. I spend so much time just WAITING. I have very little software on it; my utilities don't detect any viruses or bad software on it. An acquaintance of mine has the same laptop and complains about the same thing. We also have Macs in our house and I am so spoiled by their performance; still, I need a laptop for certain school assignments and programs. I recommend people just find something else.

i have a dell xps 200 that would shut down after about 3 to 5 min. i removed the side cover and saw that the power supply fan had stopped spinning. i removed the power supply and took the fan out and replaced it with a new one and it runs great. windows 7 pro / 2.5 gb ram. yes it does run hoter than larger desktops. i removed the expansion slot blank cover in the front and mine now runs cooler and quiter than ever. oh by the way the power supply fan only cost $12.00 and took 1 hour to replace. also dusted mine out with air hose. just some advice and my own experience.

I must say, i bought my XPS200 from dell 3 years ago. From the day i got it, i was disturbed...it ran very hot..1 FAN..and no DISKS. Well Until about 2 months ago, it held ground...then one day.. i was done with. So i bought a new one dell, the entire computer was DOA. finally after a a week with dell..they took it back...IM done with dell..WHen i can talk to an american..and they will support their products better, i may buy a new one..until then..im going custom.

I had the same problem with the XPS 200 and after running the disk defragger in System Tools, it has been 2-3 days and the shut-downs have stopped...keeping my fingers crossed...

I agree about the dell quality. We have to talk to the people in India because they are smarter than us when it comes to computer. The only problem is the accents but we can't do anything babout it.

I bought my daughter a Dell laptop last year for her birthday. We've had trouble with it since the day it arrived. When we called to complain, they hooked us up with IYogi because Dell doesn't give a ###. We paid IYogi over $200 TWICE and after a few days, the computer freezes or does something else weird.
It seems like you just keep paying and paying for these computers because you have to buy tech support and anti-virus software. What a bunch of BULL!
With all the money we've spent on this piece of crap, I could have bought her a good laptop like a Macintosh.
Dell computers are just about the lousiest computers on earth and their customer service is horrible. Dell computers - do everyone a favor and just go out of business!

So DON'T BUY DELL COMPUTERS, YOU WILL FOREVER REGRET IT! Spend the extra money to get a Mac. You'll be so glad you did.

Dell is simply the worst! I have a daughter in university going through the exact same nightmare (in her case it was two failed hard drives in less than six months) and Dell does not care at all!

It all started about 6 months ago. Or so I was informed by Russ in the “executive escalation department”. My Dell XPS laptop developed a bad mother board. Tech support came out and replaced it.

Two more mother boards had to be replaced. Then the processor and then it had to be shipped back to the factory. The factory said it needed a new hard drive.

The box to ship was suppose to be there the next day. It came two weeks later.

New hard drive and fresh out of the box from the factory and the hard drive is full (or almost full).

This laptop is for my son while he is in college. This all started when he said he was having performance issues with the computer and that it still wasn’t working like it did when we bought it.

I told him to call tech support. Tech support told him he would have to restore the computer to the factory settings, thus wiping, again, all of his data. They said because he needed to update the BIOS.

I stepped in. I just wanted to know when they (Dell) draw the line on repairs and go to the replace option. I figured we were either there or close to it.

I called tech support and asked to speak to a supervisor. The supervisor said I needed to talk to these other people, but that she didn’t have the ability/authority to make that call. Okay, I understand.

She hung up on me. I don’t believe that she did it on purpose, but the results remain the same. I called back. I spoke to yet another person and again explained the situation. I learned a few things from her. You don’t have to restore the computer to update the BIOS (I don’t know either way, that is not my area of expertise). Then she said that my call ticket had already been escalated and that someone else would be calling me. I was told this was by appointment only.

She checked on her computer and gave the available dates and times. I picked October 22 at 9am.

I received no telephone call. At 9:45am I called. I do have a job and can’t always answer my personal telephone I was then informed by the guy who answered the phone that the executive escalation department would call me back within 24 to 48 hours. I did explain to him what I was told.

I finally got a call from Russ. First off Russ really likes to interrupt the customer before they can finish their side of the story. I didn’t want to talk to them and make demands. I just wanted to know when they draw the line.

This is when I was told 3 major parts in 30 days and they will “consider” an exchange.

He then told me we had not had any issues in the last 30 days. Hilarious. I guess that makes everything okay! “But what about the 3 bad mother boards? I was informed that they went bad for different reasons. Okay, I lost it. I told him if I had a transmission that went bad three times I’d get a new car!

Basically, he made me feel like there was nothing wrong with this particular computer other than some minor adjustments. I told him I was not too happy about my son having to lose all his data yet again.

I really have no idea how much data he has stored on his laptop for college, it’s the lose of time and the frustration that seems to make no difference to Dell.

I really love the corporate slogan about doing whatever is necessary to make a difference. You have!

I’ve had three personal visits from tech support and shipped the thing off once. I got hung up on and I forget how many telephone calls and how many times I was transferred around only to be told that the last person I spoke didn’t know Adam.

So, in the end we’re going to put some more lipstick on this pig and in the future just look to buy something else. I like the new HP touch screen we just got. Never again and that comes from a house with three desktops and three laptops.

To Whom It May Concern,

This is a personal Complaint and wanted to share this letter with all on your site regarding my letter to Mr. M. Bell and Dell Financial Services:

Dell Inc.
Attention: Michael Dell
One Dell Way
Round Rock, TX 78682

To Mr. Michael Dell, CEO & Chairman of the Board:

I had an incident that happened in late December 2006 and I wanted to share it in the form of a letter because calling and speaking with your representatives is not working.

In late December 2006 I needed more ink for my Dell Photo AIO Printer 922. So, I called and ordered. I waited for what seemed like weeks, so I decided to call customer services to see what happened to my ink. The customer service representative (csr) looked up my order number and stated that my order had been shipped and delivered to my location. I explained to her that that may be true, however I never received it. She asked me if I wanted to place another order free of charge and I told her yes. After that conversation I waited for days for my second shipment of ink and still nothing. I received a statement days after that with a charge of the ink, ($85.76 to be exact). I called again and I think this day I was transferred to about four (csr), I was on the phone for about 54 minutes. One of the (csr) had apologized and asked me if I wanted to reorder. At that point I was really fed up so I told her no. As you can imagine, I was very disappointed. This situation at that point had nothing to do with the ink I had previously ordered. It had to do with how customers are handled. It’s not to say that I received bad customer service, all of your (csr) were all very kind. However, there is certainly a language barrier! After all this, they asked for my e-mail address so that they could email me what had just taken place. As you can see from the copies I made, who they greeted in the e-mail was not me, even though they sent it to me. (I have attached for your review.)

After about a month went by there was still nothing, not even an invoice. Then I called and asked what my amount due would be for the month and to send me another copy of my statement because I had not received it. The lady at the other end had told me that from her office, she could not send me another statement and that I would need to be transferred yet again to another department to request a duplicate of my statement that you all had not sent. Finally, reaching my destination after many minutes, the second csr told me that a ‘reprint’ would be sent out, but that it would take another billing cycle. I was frustrated to my wits end and told her whatever, just send it so that I can pay my monthly bill!

After weeks, I received a phone call from collections on an early Saturday morning while I was asleep. I told her that I would call back, but she rudely told me if I could just make a payment the situation would be managed. By this time I was widely awaken, angry and explained to her what had taken place in December 2006 about the ink. She asked me to verify my name, address and ss# and I told her she should, since she called me and that there was some kind of miscommunication and that I sent in a $40 payment. She did not budge and told me I needed to make another $70 payment to catch up on the $110 late payment. I told her I disagreed and that I am not sure why there is a late payment there. From that conversation she had contacted a credit bureau regarding my ‘lateness of two months’ after months of making payments.

It’s a shame that as big as the Dell Corporation is that each department has no idea of what’s going on with your customers. Each department from what I had been told has different software systems. When I mentioned my incident to your collections (csr) she said she didn’t know what I was talking about! I am not stating all of this to act like I’m perfect or that I’m never late. However, when I am late I am not afraid to call your customer service department to work something out. In the past they kindly taken off the late fees and accepted my payment. I also want to mention that I am very organized and keep my invoices stapled to the money order receipt that I send in. This is in case there is an issue, there is always documentation.

What I think happened only two months ago was that one of your (csr) mixed my information up with another customer. I clearly remember in one of my conversation with the (csr) that she couldn’t find my phone number, order number and to verify all of my personal information.

I’m not quite sure how I want this situation handled. One thing that would be nice is if the collections department would stop calling my home. I finally got my statement after the reprint and I know what my obligations are to Dell. I know how to call if I have any concerns or comments. After I get my laptop paid off, I will never do business with Dell again. Actually I can’t do business with you all since I was ‘late two months in a row & my credit privileges have been suspended’. I’m sure that it doesn’t matter to you all about my letter; you might just think ‘it’s just another disgruntled customer having a bad day’. Well, I’m actually having a fabulous day and this is only my opinion, to address my concerns. I hope that you have a department of quality control and that my letter is sent there and looked at. I’m sure my situation is one of many and that it gets taken seriously.

Thanks for your time in this matter,

Lu Brooks

Cc: Michael Dell – CEO & Chairman of the Board
Dell Financial Services, Carol Stream, IL and Austin, TX locations

Dear Sir,
we have 4 nos of dell pc. but now 2 no pcs monitor not working. please send engenier or exchange it urgently.

I don't think there is anything wrong wit dell...

I'm with Kelly. I can't believe how ridiculous some people are. Apparently it's Dell's fault that Ryner didn't know what he was ordering. How dare they make such a mistake and then not want to pay for the shipping!

Hrm...Sounds like you didn't research Ryan's computer needs before you purchased his computer. So, you made the mistake but you want Dell to just eat your mistake? They can't sell that computer as new. They don't know how it's been treated and how it performs, yet they are willing to take it back provided you pay 15% for using it for several months.

In addition, you bought a PACKAGE DEAL. If you had purchased those items separately they would have cost more money, BUT you would have been able to return just one item.

I don't have any complaints, I just come here to read dumba*s complaints such as these. Get a life, at least they are willing to correct your mistake for only 165$.

Their products are very good until you need customer service or dell financial services. The entire dell company sucks. All departments will pass you off to a dead end or to another department which in turn refers you right back to where you just came from.

The people with the turbans do not understand English and constantly answer your questions or your statements with a canned reply. They always apologize but never help or assist you. I have been trying for over 5 weeks to pay my bill in the way the salesman said i could. What a disaster.

I also am now awaiting my 5th new dell 1815dn printer, all 5 have come up with error codes that can not be repaired. However, printer tech support is in Canada and they speak and understand English and are nice to deal with.

Again if you are a lucky person go for it. If not forget dell. They totally suck.

I have had dozens of problems with dell about 2 or 3 per order. I have have 4 notepads filled with Customer Care problems like fraud,insurance fraud, overcharges, making false acts or statements, retaliation for complaints, false advertising and unauthorized charges to my Dell Preferred account.They are deceptive, dishonest and in my opinion guilty of committing thousands of consumer crimes every day.

I have witnessed supervisors and case managers violate every pledge in Dell's code of conduct in one conversation. I had one order for a remote take 3 months to arrive I had forgotten about it by the time it showed up. They have never used packing peanuts or bubble wrap in any of a dozen E&A purchases I have made over the years. It's just a camera lens in a box shaking around like a rattle from Texas to the East Coast with only a small piece of brown paper for cushioning. I send back the lens only to receive 4 more unpacked lenses all of which are now worthless. Dell has a sub-contractor pack or rather fail to pack it's E&A items. UPs, Fed ex, and Dhl all require 1.5-2 inches of bubble wrap or packing material surrounding the item. Dell is violating shipping requirements and I bet they are making insurance claims for all the damaged items which returned due to improper packaging. In my opinion that is insurance fraud on a massive scale. To add insult to injury the UPs store will not return these lenses to Dell unless I pay for proper packaging. Dell has not provided the shipping labels for these 4 lenses so I guess they will be charging me for the replacements as well as the 2 original lenses. Dell is as Bad as Enron or maybe cancer and I did'nt want to get into the english language fiasco.

I sent a laptop that had a motherboard issue that was covered by warranty into the Repair Depot on Sep 1 and was called on Sep 6 and told that the laptop was physically damaged (in shipment) and that I would be charged $407 for Out-of-Warranty work. I refused to pay for damage caused in shipping and asked Dell to file a claim. They refused, however Shurpi Hauja did offer to repair the laptop for $258.00 if I was willing to pay for repairs. I again refused to pay for damage caused by the shipper and asked her to file a claim, she refused to file a claim. I called Fed-Ex and explained the situation and was told that Dell must file the claim since it was damaged en route to them. I called J.B in Customer Service and was told that the issue was given to the Dell Escalation Team and I should be contacted by the agent assigned to the case within the next 24 hours. I have never been contacted by the Dell Escalation Team; do they really exist? On Sep 10, 2013 13:22EST I received an automated phone call from Dell indicating that the laptop was repaired and was being returned via Fed-Ex and thanking me for using Dell. At approximately 12:00 on Sep 11, 2013 Fed-Ex delivered the laptop to my house. After inspection I call tell you that it is not in the same condition as when I sent it to Dell. It appears to have been crushed. At 12:44 EST I contacted Guacm Sarcar and asked who I need to speak to regarding legal issues and claims agaist Dell. He said he was just repair and they don't have any phone numbers or names for that (sic)purpose. I then called [protected] and spoke to Rishi who transferred me to Damien Rehel to gave me two Corporate phone numbers, neither of which will allow you to speak to anyone unless you are an employee and enter your Social Security number. I then called sales and explained what I was ding and was told to contact the Arbitration Company to file my complaint. I then called the [protected] number of the JAMS/ADR Arbitration company and spoke to Linda Griffiths and explained the situation. She indicated that she would send me the required forms to file and that I could either enter into arbitration with them or file a Small Claims suit in the local court. If I do not get a response from somebody at Dell who can help me file the necessary claim with the shipper to repair my laptop within the next 24 hours I will be doing both. Please ask the Dell Escalation Team contact me regarding Exp Svc Code: [protected]-13.”

I totally agree. If they sell in the USA they should have support techs IN THE USA that speak English instead of being shipped off to India where we can't understand a dam word they are saying to us!

Does anyone know what the phone or email or even snail mail address for the DELL CEO is?

thanks

I have spent numerous hours on the telephone talking with Dell employees who have no clue and hardly speak any English, let alone have a full grasp of the language. When I became frustrated I simply could not tolerate it any longer and told them what a pain in the a** they were and I hung up.

About ten seconds later I receive a telephone call from the Dell customer service center and the person on the end of the line called me a white trash b****.

Needless to say, I am taking this straight to Michael Dell with a letter of complaint which probably won't get my anywhere, but at least I get to voice my thoughts.

My daughter has sent her laptop in for repair on Jan 5 2007, to this day 2/9/07 we have not received it back. I have made 6 phone calls and each time no success. I am fed up and to the point of stopping payment on my account for this particular laptop. I cannot believe the employees I have talked with already are clueless as to how the whole system works. Each time the story get more and more ridiculous and dell's repair depot is a black hole. I am ready to take the next step on this issue.

Same computer e1505 a Dell I own what a joke with customer service. Next day service is a breach of contract and Dell should be sued but I do not have time. My led screen is defective I called customer service twice to get service in my home, the tech called twice never to be heard from again. Had a new hard drive sent to my home and Dell wants the old on back? Good Luck trying Dell I plan on giving you the same ### run araound you give me!

I purchased a brand new in the box Dell desktop computer. I registered it online for the warranty. After a couple of months started having problems with the video to the monitor. It seems it would only work if it warmed up for about 30 minutes or so. Then it started acting up even after the computer was on for several hours. I contacted Dell Service and was told the warranty was no longer in affect. Computer paperwork shipped with computer states a one year warranty... then Dell said the warranty was never transferred... Again I was the original purchaser of the computer...No previous owner.. Then Dell said to contact the store where purchased. They offer a 90 day in store warranty on any computer they sell, new, used, refurbished, etc. But since this was past 90 days they said its a Dell problem and should be under Dell to repair under warranty. After numerous e-mails Dell says to contact the store to straighten this out. Straighten what out? I purchased a brand new Dell computer, have original receipt, was the 1st owner of the computer, registered it with Dell for warranty. Dell continues to give me the run around and will not fix the computer. After seeing all the complaints on the internet I wish I would have never bought a Dell computer. I've never had this kind of problems with a warranty with any other product before. If Dll refuses to honor there warranty then they should be honest with the consumer and tell them up front when you buy a Dell you are buying it... AS IS... NO WARRANTY. I can assure you I will NEVER BUY a DELL again.

Summer Devine's advice was right on... so glad we checked before trying to change our ink cartridges for the first time. After looking at our printer and not having a clue how to change them, finding that advice saved us. It was super easy and done in a minute.

If you go to "maintenance" - use the menu button to scroll through, press "start" after it prints out an alignment page open the printer and the ctrg's will zoom into place. Super easy, I hope this helps.

There is no visible paper Jam Weve been working on this for almost a week. And it says clear the paper jam. Weve uninstalled and reinstalled. Its hekka annoying. Its not working.