Dell
Reviews and Complaints

Worst online shopping experience ever!
Bought an lg tv from dell, the wifi has problems, so I called dell to arrange an exchange, they said it will take a month so I requested for a refund instead because I can only exchange and return within 30 days of purchase. i've contacted dell to refund it and it's been 2 weeks now and it's still not picked up yet. at first they told me it's gonna be purolator coming in to pick it up, then 2 days later when I called to check the status they said it's gonna be ups, and then for the entire week there has been no news, dell even called me asking if the tv has been picked up yet, I told them there was no phone calls, no notes at the door, no nothing. so I started calling everyday in the 2nd week, even called ups, they said I should ask dell to give me a return label so then they can schedule a pickup for me. I called dell, they said I don't have to do anything and because this is a tv, they can't give me a return label, saying ups will just come directly to pick it up, they wouldn't give me any sort of tracking or reference number. they wouldn't give me any contact person, numbers, emails, nobody that I can contact directly with for this case. after numerous of calls to the customer service support number, I went on the dell customer chat to ask for the reference number again and they gave me the tv delivery tracking number, this tells you how awful the representatives are, they are supposedly to have everything logged and yet they dont' even know what they are dealing with reading the case log.

On August 14, I bought a rebuilt Dell M90 Laptop. According to ebay and the seller I would get it by the 20th. No emails we're sent to tell me he didn't even have them ready to ship, let alone sell to the public as advertised in a Ebay ad. Already payed and it's now Sept 9th. I emailed him about 6 times, but only once did he answer, but after 5 days. I did file with Ebay a complaint, another 5 days he answered me to tell me he just got the hard drives in and he would send out on friday the 29th. Still nothing, but he did make out a Fed Ex shipping label on Sept 2nd and sent an email to tell me it was shipped, but I knew it wasn't, the Fed Ex number told me it was never picked up or even ready to pickup. Been lied to, to many times, I did email him back last night for a total refund over 200.00.

I was denied tones of times they called me and said o try again. I got sick of this i called mdg direct got approved over 1 thousand doller limit for laptop and tablet if i wanted it. I went for credit counseling i was told to go with mdg direct if i have to to restablish my credit. I dont know if this will or not cause my unit is 27. 00 every two weeks but they want 6 27. 00$ payments before sent to me. I found out id be paying close to 2 thusand dollars by time paid in fuill and on 4 yr term of payment. I would like to hear from other users on here should i go for mdg or just save up the $ get a good unit but some dont come with os cd as well. Mdg tells customers there responsable to send back at there own cost for repair or what ever else this is only one thing i dont like about them.

I am 90 years old and bought a Dell inspiron 15 laptop on June 28, 2013. After several months of use it stopped working. As can happen with a 90 year old man, I lost track of time. When I took it to Best Buy on June 29, 2014, I was told the warranty had expired by one day. After making several phone calls to polite and courteous foreigners, I was told no one at Dell can resolve this issue without me paying for another warranty, which would amount to the same price of a new computer. I am saddened by the lack of understanding and empathy in helping me with my issue. One of the lessons I have learned over my long life is not to spend my money at a business which is unable or unwilling to help you. I cannot imagine to many American companies that would fail to come to some solution for an issue which is outside the warranty by one day. I realize I do not have many days or years ahead of me. But my advice to those of you who do: buy computers from Apple or even Acer.

2 months ago I have order 2 laptops .
1st one was 15 inches ( silver color, i5 processor )
2nd one was 17 inches ( silver color, i7 processor )

Receive 15 inches black laptop and 17 inches pink laptop .
Call customer support and they offered me 50 $ to keep the 15 inches black and they will send me an silver 17 inches instead of the pink one plus free returning label . I decide to keep the black one but to exchange the 17 inches ( pink one ). After a week I have receive again PINK laptop and i told my self its a joke ... Call again their customer support and they offered me 100 $ to keep the pink one witch I don't want and next day i went to fed ex and return them 2 pink laptops . According to the shipping they have receive it back the 2 laptops 35 days ago and still did not refund my money . In the past 35 days call them multiple times and each time I was told in the next 3 business days I will receive my money back ... Today I call them back again and the representative told me that they are waiting for approval and they don't know when Im going to receive my money back . I really don't know were to call or what to do

I traveled from Bangladesh on 25th April with my child and mother in law. I had 5 baggage . As I have to take care of my child I put my laptop in the main luggage. I m doing my masters at University of Salford. all my documents and writings are in the laptop. I traveled from Manchester in the same way, found no problem. But after returning from Bangladesh I found my luggage but without the Laptop. am totally collapsed. please can you do any favor for me to find my laptop. at least if you manage the hard drive.Looking for the assistance.

Meherun Nesa

We have purchased some laptop pc from:

Aesir international trade co ltd and send the payment to :

Hsbc account [protected], swift bic: hsbchkhhhkh

Fast honest technology limited
C/oaesir international trade co ltd
Room 804, huaqiang plaza building, huaqiangbei, futian, shenzhen, china
We are not in receipt of the product and no clear explanation for the delay.
Looks like we are trapped and the supplier just took the payment doing a fraud.
Kindly guide us to escalate the matter to the right authority.
We are dealing with [protected]@aesir-trader.com for the transaction, all he is saying hong kong customs holding both the consignments.
We can send you all tt reference if you suggest to send.

I received a credit voucher that I suppose to had won in a sweepstakes giveaway. I sent a voucher in a certain amount of money and a voucher the sweepstakes sent to me to apply towards the item. The item was a desk top computer with windows 7. I received a window XP computer, did not received billing statement, no insurance papers, no invoice, no pamphlets, no instructions, no software, no disk and no telephone number to call or no website to complaint to., The key board and mouse did not work, due to missing disk. .I received wrong desk top computer. After I opened the computer box, and set up computer, it did not work. Should have been hp compaq computer system-Multimedia Processor. Was wrong computer-windows XP should have been windows 7. This is nothing but a scam. A Rip off. Further actions will be taken.

·
An ongoing tech support problem since Dec. 2013
with a Dell XPS 9100 desktop computer numerous diagnostics & checked for virus'.

·
After tech support had me reload OS they had
ordered replacement of the motherboard fans coprocessor & video card. The
technician ran diagnostics booted to a black screen told me to call tech
support to reload OS again & left. After the OS reload the problem still
persisted.

·
A second motherboard & fans were replaced
this time the technician ran diagnostics & booted OK. The problem still
persisted.

·
Tech support wanted to replace more hardware. At
this time I have wasted to much time & asked for the computer to be
replaced (as I feel 75 % of the Hardware had already been replaced) I met with stone walls asked
for a name & phone # to call I was told there was nobody to call.

·
Made a complaint to the BBB ID REF # above. A
Vijay Kant R from Dell Executive
Customer Support called
basically said I don't have a problem today & he cannot do anything. I
asked about all the problems I have had he said that it was in the past. I said
it goes for a couple of days maybe a week & it happens what about that? He
stated he can't act on a problem that might happen, but to call him when it
does I asked how he intended to find the problem when it happens, you can't
logon to my computer because it in a black screen mode I cannot get on to the
computer? No real answer provided! He cannot replace the computer! So I get
the problem I reboot the computer to get it working again I call him but the computer is now working again he
will not do anything? (CATCH 22)

Here
is the best part of the conversation; he stated that the DELL REP SOLD ME A 5th
YEAR OF MAINTENANCE TECH SUPPORT & SHOULD BE ONLY 4 YEARS (IT WAS A DELL MISTAKE) HE IS CANNCELLING MY MAINTENACE AGREEMENT
(WILL REFUND MY MONEY). NOW I HAVE NO TECH SUPPORT (CONVEINIENT) NOW DELL DOES
NOT HAVE TO FIX/REPLACE THE COMPUTER. (NICE WAY TO RUN A BUSINESS) (PUNISHMENT
FOR BBB COMPLAINT?)

Mr. Dell, I have 2 Dell
computers a laptop & a desktop Guess what brand I am going to replace them
with? If you said HP you would be correct.. I will be spreading the word
around about the great Dell tech support. Just thought you should be informed
of your great tech support!

It is difficulty to have a reasonable customer service from Dell. I got a very bad experience.
I ordered a desktop from Dell. After waiting for 20 days, when the goods was delivered, I found there was a malfunction in the power supply system. I called Dell 1 8xx xxxx number. One agent told me that I could send back the malfunction one back to Dell, they will send me a new one in 10 days.
More than 1 month passed, I still hadn't received the replacement. I called Dell again, and they asked me to wait for another 21 days.

Johnny,

October 25, 2013 I purchased a http://www.replace-cpu-fan.comDell Inspiron 640m CPU Cooling Fan, it is expected to November 1, the results I to November 4 before closing, I consulted the site customer service they are very patiently answered the question I asked, very grateful to them, although two days late, but their attitude is very good, nice site, I hope next time to buy here, and I hope that this site has more and more well, thank you

I logged on to my bank account and noticed that some money was charged by DellPest Exterminating. So I was furious and took matters into my own hands. I called my bank to report and dispute the $30 and overdraft fee of $36 as a fraud/theft. I was told by my bank that it all will be refunded within 10 business days. That was all good, but I still want to get in touch with these scammers.

some one theft my Laptop dell inspiron N4050
Specification 320 Gb hard 2.1 dual core processr and 2 Gb ram
service tag # 2XVBLR1

Worked 4-6 hours per day for the last 8 days with a variety of Dell Techs in India & Phillipines for a problem with my printer that it simply won't print. Language barrier is an issue in India. On the phone or Dell Chat 4-6 per day for the last 8 days, no resolution to date. Can NEVER find anyone in Dell Mgmt to express my issues. I've only had Dell products for the last 10 years, never a problem with their systems nor there support staff until now. I'm angry, frustrated and perplexed.

I just bought new DELL XP5 computer in Thailand for about USD900, first day I use it in my office 1. the keybroad tap for space doesn't work either on left or right hand side, you have to tap right in middle. 2, The quotation sign doesn't show when you tap on it. 3.The plug does not fit in the socket, it goes in only ¾ way, so it is dangerous with part of it sticking out 4. The SSD flash memory shows only50+ GB while the rest of another 60+ GB is partition elsewhere which can not be access and after calling their Thai technical support their guy can fix it either and ask me to call back next Tuesday. I askded the dealer who sold me this lousy computer to replace with a new one and they said DELL has no policly of replacing their product even if there is such problem on first day of use. DELL, you should be ashame of such business technic which shows you cheat on your customer and run away when your product has problem. Not only you don't take responsibility for you productm your own tech guy can't even fix your own computer. I like to get comments from others as what I can do to return this piece of junk and get my money back. Thanks

I ordered the system with a spare AC Adapter and Battery which was displayed as a 9 cell battery. I got the system, and the AC adapter, but no spare battery. A week after I bought, the system, the printer went on sale for $200 less and Dell wanted me to send the printer back and reorder the same printer to get the $200 price break! Does anyone think this sounds a bit ridiculous? I was also advised that the 9 cell battery that was offered didn't even exist! When I complained about not getting the battery, I was treated like a criminal and a liar. I filed a complaint with the BBB, and the person responding from Dell tried to justify the $200 price difference issue, and requested pictures proving my position. I found it interesting that in the past 3 days, this laptop was removed from their website! Fortunately for me, I took pictures of the offering and proved my claim of false advertising! Having bought many computers from Dell, I was willing to pay more for the great service I have received in the past. I will never buy from Dell again. This will cost Dell tens of thousands of dollars in lost revenue. Additional, I could only speak to someone in India who did speak good English, but had extremely poor comprehension. Their people in India have no clue of the legal system in American and our system of accountability. Buying from Dell is no longer worth the frustration. I am a 50 year old small business owner who previously spent 10 years with a Fortune 50 company. I am well respected by my current and former colleagues and will ensure they are well aware of Dell's false advertising and horrible customer service! I have this thing that Dell currently lacks...CREDIBILITY!

An Open Letter to the CEO of Dell

Hi Michael,

We bought a computer as a Christmas Gift for our son from your online store this past November. You notified us today, you will not be able to deliver our sons Christmas Gift until next year. We could understand if Santas Sleigh broke down, but it would have been nice to know sooner, as it is now too late to order another computer from somewhere else in time for Christmas.

Originally, our sons Christmas Gift was to be delivered by 12/7, then 12/15. Then, you had to cancel the order because of some snafu. One of your Elves was nice enough to call us and talk us into placing another order. He promised to get it to us by 12/19 with overnight shipping. Overnight shipping, pretty impressive, we will definitely have it in time for Christmas.

You have to imagine our surprise and the Warm Glow our faces when you just now told us we will not have our sons Christmas Gift until some time next year. And, we really appreciate the link to the "Gift Card" you sent us. It fills that empty space under the tree. When other children are playing with their Christmas Gifts this year, our son will be playing with his Gift Card. Such a magical sight.

What's going on up there at Dell, is no one minding Santa's Workshop? I am pretty sure it is not Apple or Google undermining your business.

It is not the end of the World, we will adapt. Thanks for teaching our son a harsh lesson during this most Joyous time of year.

Wishing You and Yours a Very Merry Christmas!

I booked in power-jack.net, Dell Inspiron 1750 Power Jack Model products, sellers quickly delivery, but express a very long time but I am waiting for a long time, cause some of my workthe hope that the next time you can select a faster logistics.

I purchased the Dell 17XPS, and started having issues from the first time I used it. I have called Dell over 10 times, been on the phone with them for over 40 hours, sent my notebook off for repair once tech has been to my home 3x and the unit is still not working. Spoke to Dell's executive team some many times can not count and the unit is still not working. The last executive rep told me that I could not have another tech come to my home and I would have to send my unti to the Service Depot again, even though I paid for the extended warranty, they would not be honoring it. I have attached a letter from Dell confirming what I was told. I told Dell that I wanted to be compensated for all the time and energy that I have put into this defective product, which they have refused. All I want is another computer or my money back for it, the unit looks brand new, even the tech was impressioned with the condition, but not Dell. I will never buy another product from Dell. One more thing, I paid for the extended warranty for the repair to take place in my home and now they are wanting to renege on the contract they set forth, which I feel that I am entitled to some type of compensation for them not honoring their agreement

Dear Ms. Wells

This email is with reference to the conversation we had earlier regarding your Dell computer. I have contacted the onsite service department and requested to call you with in the next 24-48 hours’ time, to schedule an appointment for the part replacements.

As discussed, let me reiterate that if the issue on the touchpad persist after the part replacements, the next step will be to send the computer to the depot station for it its extensive diagnostics and repair. However, we will be unable to extend another onsite service (in case of failed resolution after the current onsite service) on your laptop or provide a system exchange or a refund.

If you are agreeing on the above mentioned details, please do call me on the below mentioned phone number or reply back to this email with the address for the Depot service.

Please accept my sincere apologies for any disappointment you may have experienced . That being said, we would be unable to provide you with compensation as we at Dell firmly believe in providing a resolution rather than compensation. We truly regret any inconvenience or frustration this matter may have caused.

Thanks and Regards,

Prateek Nayak

Global Executive SWAT Escalations

Dell | CSMB Customer Services

My work schedule is 9:00 am - 6:00 pm CST Monday to Friday.

Phone +[protected], Extn: 72-50021