Dell
Reviews and Complaints

Bought a Dell XPS 8300 a few months ago. It had many problems within first 2 weeks (disk drive failed, graphics card failed), Dell could not fix it and replaced it with a Dell XPS 8500. That PC has had a display problem from day one. Dell has now replaced the AMD graphics card, the motherboard and the power supply but it still can't fix the problems. I have lost 50+ hours of my time. I just want to return the PC at this time but Dell refuses, saying "returning the PC is not and option" even though they can't fix it, it is under warranty, and I can't use it. (And AMD says the Dell 460w power supply is inadequate for their AMD 7770 graphics card and what is causing the problem I am getting - it needs to be at least 550w). Dell tech support and "customer service" has been abysmal, and only one of my 32 emails to Dell customer service has been responded to. It is impossible to report the problem to Dell in the USA or to get any help from Dell. This is BY FAR the worst customer sefrvice experience of my life - and I have been a Dell customer for 23 years! (I am a software developer).

I purchased a Dell 14R 2 months ago and my hard drive failed due a mechanical problem. Under the warranty, I can send the computer in and have the hard drive replaced. This 2 week process was unacceptable to me, so I agreed to pay $60 to have a technician come to my home to replace it. Of course, I had to wait all day for his arrival, since no time was booked. I also spent 3 hours on the phone with Dell to get my system set up. I had not backed up my files because I have had any of previous laptops crash. So, I am on the hook for $1100 for data recovery, without any assurance that my data can be recovered. I have escalated my complaint at Dell and I keep getting told to read the warranty and back up my data. Apparently, the whole thing was my fault. I am goingn to push this further until I get some compensation for my costs and lost productivity.

Buying motherboard for dell inspiron dell-f7372:

Order date 02.05.2012,
28.05. Order for dell engineer to build in motherboard,
30.05. Dell engineer: after unpacking the board he immediately stated that this board is substantially damaged. This damage is not a transport damage. Obviously this board has been violently extracted from another computer.
30.05. Mail to [protected]@gmail.com stating the case, including documentation
04.07. Another mail to above address with complaint of no reply,
05.07. Reply asking for more details and immediate reaction with documentation (Fotos),
17.07. Another complaint of no reply,
18.07. Reply “we had contacted the carrier and ask them pay the cost of motherboard.
And we will send you a new board soon.”

No refund nor delivery of board as promised till today (21.08.). They seem to be crooks and obviously use annoying delaying tactics. Apparently they are located in china and not in canada.

I bought a dell laptop few years ago, hard drive of this laptop breaks often. However I fix the hard drive most of the time. But few weeks ago hard drive failed and I was not able to fix it so I finally called Dell customer service to fix it. It took more than 20 minutes to reach the correct person who can help me with the issue. Since my laptop guarantee was finished ( According to that Dell Call agent) I paid $195 to fix the computer. I got a box two days after and I sent the computer. When I talked to Dell they said it will take 10 days or less than that. I didn't receive a call even after 5 days I sent the computer. Finally I called the fedex and dell and I found out dell just received the laptop. Dell employees were so lazy that I have to call them and wait for a long time to find out updates about my computer. On one time they called me and said that motherboard was broken and they need $199 more to fix it. Since I knew that there was no way mother board was broken I talked to the person harshly (Otherwise they will go over you and milk more money as possible) and told him to fix the computer quickly. They send the computer 15 days after I sent it. First of all they didn't send me the power cord and adapter although I sent mine when I sent the laptop to them (The irony is dell catch phrase was power to do more (I just memorized from calling them many times) but I didn't have the power code). I called them again and make them sent me power code and adapter. Since I was in a hurry I didn't look at the computer in the package. When I took the computer out after coming from the work I noticed that my blue color outer cover of the laptop was damaged. I was furious because my laptop cover was flawless when I sent it. I called them right away and found out that the department that my computer was closed for that day and that call agent gave me another number to call.

The next day morning I called them to find out that number was a non working Home Depot number. Finally I searched the number from internet and called them. Those 'technicians' said that I have to send the computer again to fix it. I am never going to send the computer again because they may damage some other parts and send it to me again. In this whole scenario both call agents and dell 'technicians' were stubborn enough not to apologize or accept their mistake for what they have done to my laptop. I will never buy a dell laptop again and never going to call the horrible dell customer service ever again.

I am very disappointed in dell's customer service. After having my laptop for only a year and a half, it stopped working. I brought it in for repairs and they said that it was a hard drive problem and that the motor burned out. I called dell immediately and they said my warranty expired 3 months ago and there was nothing they could do. He said, "if you had bought the extended warranty you would have been covered." I don't feel that after having this $600.00 laptop for only a year and a half should have had problems that seriously, and I thought dell would make good for it since it was not even 2 years old. Very poor business. I would never buy a dell again with this kind of service.

I ordered a hard drive as an upgrade to my laptop. It was shipped promptly, but was sent in a flimsy padded envelope!
According to Dell's Service manual hard drives are to be shipped in foam padded boxes. There is a good reason for this, as hard drives are sensitive to pressure. On the hard drive shipped is clearly stated to not press on top of drive.
I have contacted Dell to get an explanation for the shipping method, but so far I have not heard from them.

Dell computers are #
Bought a dell desktop studio xps and thought I was getting a computer instead all I got was 'junk'
They have told me since I purchased it as long as I kept my account current they would replace and take care of it thats lye #1 there is no customer service!
They call me on a average of 10 - 12 times aday and want a payment I tell them when they send someone out to fix it or replace it like promised im more than happy to make a payment. They tell me when my account is current that will happen. Welll lie # 2 as they have talked me into making payments on several occassion and then I get told lie # 3 it cant happen that I can buy additional support to help me.

"""""""""never buy from them and never believe anything they say""""""""""""""""""""

I purchased a $2500.00 Dell Latitude Notebook 2.5 years ago. Day 1, they shipped me the wrong product, within a couple of weeks they sent me another notebook that ran hot and kept eating hard drives, that little adventure cost me a lot because I used the notebook for business purposes. So for the sake of time and getting back up and running I had to go purchase them.

That went on for over a year of constantly calling and them and complaining about all the issues. Every time I was transferred several times and required me to spend entire days on the phone losing valuable time in my business.

Finally they promised to send me a brand new replacement in Jan after stalling me for over a month and pushing me a day out of my warranty. What I received is a Refurb, not the new one I was promised!

This has been the worst computer I have ever seen or experienced. The computer runs very hot and has given me the blue screen of death on 10 - 12 occasions. It also after being on for 3 - 10 minutes the screen goes either completely white or black and then crashes. When rebooting it says it shut down due to being to hot, it also when typing will completely crashes, like running on a battery and then instantly removing it.

I contacted Dell again about this, this adventure has cost me about another 40 -45 hours total. Long story short I just received the notebook back from there repair center in Texas, their answer to a crashing computer is to replace the keyboard and power cord. Upon receiving the notebook back I turned it on and it took just short of 3 minutes to crash. I after 10 minutes got it rebooted and timed it, this time it took 88 secs to crash.

Dell has told me that they refuse to do anything else due to my warranty is expired. I feel this is complete incompetence on their end. I pointed out it would be one thing it I called 2.5 years after buying it than it was to have an issue from day 1 and it has never been resolved, neither have I ever had a proper working computer. To date I have been through;

3 computers
4 monitors
5 mother boards
7 hard drives
4 CD drives
6 keyboards
Approx 400 hours of dealing with all of this!

Very, very disappointed with the response from Dell. They refuse to fix the problem the whole time they are telling me I am so important to them, complete BS!

I have just put the computer back in the box they shipped it to me in and sat it in the corner, the notebook is completely unusable.

Sir/madam,

I am an iit hyderabad student. I purchased a dell inspiron 14r n4010 laptop on 27th december 2011. my service tag is 15gz7r1. the case id is [protected]. my laptop falls under dell's complete cover warranty which, as of today (july 6th 2012), ends on 27 december 2012.

Since the sudden occurence of a hard drive crash, in april 2012, my laptop has had many problems which you should be seeing in my case files registered under my service tag. I have received delayed response from dell on almost all these issues, and the on-site technicians have failed to assemble the laptop properly on each occasion.

Lately, since the last week of may 2012, I have been facing overheating issues with the laptop. the palmrest becomes uncomfortably hot. few times, when I have use the laptop on my lap, I have suffered mild burns with red skin, and so have a few friends using my laptop.

I have a temperature monitoring software which registered a temperature of around 60 degrees celsius on both my cores. (usage on a belkin cooling pad on a wooden table top). submitting this proof I requested for an onsite technician who changed the motherboard, gpu, and the fan and heatsink. I was asked to keep the system under observation for a day or so. the system again started getting heated up and dell technical support asked me to carry the laptop to dell service centre in hyderabad, which is 50 kms from my hostel. however, I did so. after a week without any update on my laptop status, I had to visit the service centre (since no one picked up the phone). I was asked to come back after a day and was told that the same motherboard, gpu, fan and heatsink were changed. they asssured me the problem was resolved. all this time, I had suggested a processor replacement, since that is the source of heat. however, my suggestion fell to deaf ears.

I am a student who has spent numerous hours on calls to dell tech support rather than focussing on my academics. all the praise I have heard about dell has been proven wrong on my personal case.

This time, I have patiently waited for two weeks before posting this complaint on a public forum. my laptop has shut down twice without warning, with a pop up message. I have screenshots of the temperature monitoring software showing 68 degrees celsius on my laptop, and have a video showing the laptop on a tabletop recording temperatures above 60 for physical proof (if needed). I urge you to look into this matter and replace the laptop if necessary. it has not even been one year and my laptop has been facing several problems, the overheating issue being an 'unresolved' one.

Yours sincerely,
Sashwat mishra
Student
Iit hyderabad
Email:- [protected]@gmail.com

Yeah, I got screwed and defrauded by Dell like a lot of others posting on this site. I had a recent experience with Dell Customer Service which left me very upset and disappointed with Dell. I have been a loyal customer for over a dozen years and have purchased about five computers during that time (four desktops and one laptop, three online direct from Dell the others from stores). These computer systems have all been very high end systems ranging in price from $3, 000 for the laptop to $3, 800- $5000 for the desktops. My most recent purchase was a $3, 800 desktop computer last year. I have also purchased software and hardware support services. Additionally, I have often referred my friends and family to Dell and know that several computers were purchased as a result of my recommendations.

Recently, I had to send my laptop (purchased in December of 2009) in for repair as it kept crashing. I chose to send it to Comcast as I recently subscribed to a service which covered all the hardware in my house (all computers, TV’s etc.) for $9.95 per month (much more reasonable than Dell’s service contracts). Comcast farms out their repairs to Warranty Logistics Inc. Their service was wonderful. I received the shipping materials (prepaid) the next morning after my call and received a call the next morning informing me that they had my computer and had started working on it. The repair consisted of replacing the hard drive which had failed. I was very surprised that the drive failed as this computer has had very very light use since it was purchased. I received my computer back the next morning, two days from my initial call. By way of comparison, Dell Service took over two weeks for my last repair. During the time that Warranty Logistics had my computer I received a phone call from the repair tech’s informing me that the Intel Core i7-820QM which I had originally purchased and was supposed to be installed in my laptop was in fact an i7-720. This processor is significantly cheaper and slower than the i820. They told me how to confirm this on the laptop as well. This was also noted on the repair receipt. Needless to say this was very upsetting to me.

I called Dell Support to discuss this problem with them and was shuffled around and around to the point where I was getting re-routed to the same departments over and over again. I can’t tell you how many hours I spent on hold over several days. Finally, I was told that a manager would call me within 24 hours. Three days passed with no call, so I started making my calls all over again. It was a repeat of my initial call experience. I was again told a manager would call me, this time in 24 to 48 hours. When I was actually able to talk to someone about the issue of the wrong hardware being installed in my laptop (which I paid a lot of money to upgrade), I was told the system was too old and that Dell wouldn’t do anything about it. I was also told that it was my fault that I was unaware that the wrong processor was installed. Then I was told that I must have the i820 processor because that is what the paperwork showed so I must be mistaken. I was also told that there was no such thing as an i720 processor and had to supply the rep with the website proving that there was in fact such a processor. I told him that he could log onto my laptop and confirm the hardware but he declined. Then I was told that Comcast must have replaced the chip. Really? Why would they steal a two year old chip and replace it with another one? Also if they did steal it why would they bring it to my attention? It just makes no sense whatsoever. Obviously, the wrong chip was installed in the factory when it was assembled. It is more likely that someone at Dell stole the chip and put in a lesser one or that Dell has a pattern of switching hardware that they think will go unnoticed. Or the most likely scenario, a mistake was made. I should note that during the warranty period immediately following the receipt of my laptop, I had many calls to Dell about several issues which caused performance problems with the laptop. The tech’s logged onto my computer many times during that period and never once told me that the systems hardware configuration wasn’t right.

My whole interaction with Customer Service seemed to revolve around blaming me or Comcast, blowing me off or otherwise ignoring my problems and concerns. Frankly, no one seemed to care at all. I had to make threats to bring litigation, file a complaint with the State of Washington Attorney General and to go to the local weekly Television Show called ask Jesse (he televises unresolved consumer issues), all of which I have now done by the way, to even get a name to write to as I was told over and over again that there was no one else for me to speak with. Today I filed complaints with the BBB, the State of Washington Attorney General and contacted the Ask Jesse show in Seattle (weekly show dealing with unresolved consumer complaints, maybe some negative publicity will help). I am planning on filing a small claims lawsuit as well. Interestingly, the BBB gives Dell an A+ rating in spite of the fact that there have been almost 10, 000 complaints about Dell in the past three years. Makes you wonder. Additionally, I am starting to post my experience on Blogs, Facebook etc. hoping that I can save others from Dell. I might even start another web site, not sure about that yet. I hope someone eventually starts a class action lawsuit to get their attention.

Dell’s Customer Service was very unsatisfactory and they seemed more interested in sticking with Dell’s policies than the satisfaction of a good customer. At no point was any attempt made to make things better, accept any responsibility or to offer to fix the problem or to otherwise compensate me for the money I paid for a product never received. It seems to me that Dell should be more concerned about the satisfaction of their customers than the small cost to make things right. To maintain that I should have somehow known that my hardware wasn’t what I ordered flies in the face of my trust in the integrity and quality of Dell. I can’t imagine that Dell would sell many computers if their sales pitch included a caveat that; oh by the way make sure to check that you got what you paid for cause we may have switched it for crap. Believe me when I say this is not about the money, but the principal of getting what I paid for and being treated fairly. This whole situation has only made me more determined to see some resolution of this problem. I was planning on some additional computer purchases but I will never buy a Dell product again

I purchased a DEL PC in January 2011.
I continue to have problems. All hardware parts have been replaced within the first 2 months.
All parts have been replaced.
I have had to reload my software twice. Today while online with a tech the computer completely shuts down with a rep from DELL online. We now have to do a complete manual re load in which I have to schedule this with them on the phone which will take hours. The reload must be on their schedule, not mine. SOME ONE PLEASE TAKE OVER THIS COMPANY. THE SERVICE AND THE TECH PEOPLE CAN NOT SPEAK ENGLISH. I would like my money back now, so I can move on. This service have been a nightmare for 1 1/2 years. A continuous nightmare. Why can I not talk to a representative from the US?

I have a gripe with regards unprofessional warranty back up by Dell Computers for a laptop I purchased from Vodacom though a retail outlet in Century City, called Cellucity.

FAULT:
Dell XPS L501X laptop - Service Tag 8THJ6P1 - HDD faulty, power supply faulty, driver installation failure.

HISTORY:
1. Faulty unit reported to Vodacom Customer Care on Wed 30th May – Vodacom Technician was dispatched to resolve problem
2. Technician arrived Fri 1st Jun – could not help as it is hardware issue - was referred to Cellucity in Canal Walk, Century City, Cape Town
3. Reported to Cellucity on Fri 1st Jun – manager Olinca immediately referred me to Dell Call Centre as it is a warranty issue
4. Cellucity Technical representative Mzwa telephoned Dell Call Centre to problem shoot – confirmed a HDD fault
5. Dell Technician dispatched on Mon 4th Jun – installed refurbished HDD, but no drivers, no quality check – machine was still faulty
6. Cellucity Technical representative Mzwa telephoned Dell Call Centre to report problem – Dell Technical Call Centre instructed Cellucity Technician Mzwa to install drivers from installation pack – did not succeed
7. Cellucity Technician Mzwa telephoned Dell Call Centre to problem shoot – confirmed problem with drivers
8. Dell Technician dispatched Tue 5th Jun to install drivers – did not resolve issue
9. Dell Technician dispatched Wed 5th Jun to download drivers from internet– Cellucity could not provide network – Dell Technician replaced faulty power cable; driver issue not resolved
10. Cellucity Technician Mzwa telephoned Dell Call Centre to report problem on Wed 5th Jun – Dell Technical Call Centre arranged for drivers to be sent via courier
11. 2012 Driver CD couriered to Cellucity on Thur 6th Jun – Cellucity Technician Mzwa’s attempt to install drivers from 2010 Driver installation CD did not resolve issue
12. Client phoned Dell Customer Care to report dissatisfaction - matter referred to International Call Centre by supervisor Mohn
13. Fri 7th Jun Cellucity Technician tried to download drivers off Dell website – did not resolve issue
14. Fri 7th Jun Krishna from International Customer Care Department phoned Client to confirm that it is was decided by Dell to not issue a replacement unit but to continue with driver installation – Client confirmed dissatisfaction with decision in that the issue of a replacement was never discussed and that the numerous and repeated attempts by Dell Technicians to install drivers had all proved unsuccessful yet they continue to pursue the same procedure
15. The Client has now incurred expenses of lost income, cellular calls to Dell Call Centre & Cellucity shop, own data usage to download drivers, travel to shop, parking fees
16. Due to the delay and incompetent service by Dell Technicians the Client will now report the matter to Ombudsman and Consumer Council for contravention of Consumer Act by Dell and Vodacom as the parties to this transaction have all failed to deliver according to the mandate of the Consumer Act.
17. Compensation should be paid by Dell to the Client based on the above case history.

I am seeking avenues of recourse against Dell Computers for their bullying tactics and unprofessional conduct.

Bought an Inspiron Dell laptop, which had a faulty hard drive. Just after a year, one month after the warranty had expired, the laptop wasn't usable anymore, and I nearly lost all my study data and work! Great - I called Dell and the representative I talked to was so incredibly RUDE! He wasn't of help at all, blamed me, and made me feel really uncomfortable!
Now, two days ago, our Dell computer also broke down, after just two years of use! We got told that the wiring was faulty...

Everyone, STAY AWAY from DELL PRODUCTS! They are a wast of money and time!

Hi,

I have Bought the part you have mentioned it to me in the below chat discussion with Technical person.. How can it be possible that you suggested me wrong CPU cooling fan for Dell Studio 1440, HBR3QK1. I have clearly mentioned what problem i am talking about and which laptop part.
How difficult it is to give a right CPU cooling fan product code? How difficult?

Now i have shipped the package to India to get it fixed and now i figure out that it is wrong fan, in which i have absolutely no mistake, but paying so much money to buy first from US and then shipping it to India.

Now, how am i going to get this part replaced?

Details of Order Placed :
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Customer Number: [protected]
Your Sales Professional: Ivy Inductivo
[protected]@dell.com
(800) 456-3355x 4169522
Quote Number:
[protected]
Quote Date: 03/12/2012
Estimated Delivery Date:
Learn More If you place your order today, it is estimated to be delivered on or before 3/15/2012.

Customer Information

Billing Contact: GOUTHAM VALETI
Billing Phone Number: [protected]
Billing Address: RM 1021 INTERCONTINENTAL
BARCLAYS 111 E 48 ST
NEW YORK, NY 10017
Delivery Contact: GOUTHAM VALETI
Delivery Phone Number: [protected]
Delivery Address: RM 1021 INTERCONTINENTAL
BARCLAYS 111 E 48 ST
NEW YORK, NY 10017

Quote Details

Quote Number: [protected]
Item Number Quantity Item Description
M146P 1 Assembly, Heatsink, Notebook Unified Memory Architecture 1440

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

On Thu, Mar 8, 2012 at 5:30 PM, Dell Chat wrote:
This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is [protected].
Time Details
03/08/2012 05:40:03AM System: "Thanks for choosing Chat to assist you in making your purchase on Dell.com. A Dell.com Chat Expert will be with you shortly."
03/08/2012 05:40:03AM Session Started with Agent (Florentino C)
03/08/2012 05:40:07AM Agent (Florentino C): "Welcome to Dell US Chat! My name is Don I will be your Dell.com Sales Chat Expert. I can be reached at [protected]@Dell.com or via phone at [protected] ext. 7284516.

I Hope you're doing great.(=^_^=)

How can i help you today?"
03/08/2012 05:41:12AM Sumeet: "Hi I need to buy parts of my laptop, studio 1440. Could you please advise me what is the link for electronics and assesories department"
03/08/2012 05:41:41AM Agent (Florentino C): "I'll be more than happy to assist you today = )"
03/08/2012 05:41:46AM Agent (Florentino C): "May I have the service tag please?"
03/08/2012 05:41:50AM Sumeet: "I like to order, cooling CPU fan of studio 1440"
03/08/2012 05:42:07AM Sumeet: "Kindly help :)"
03/08/2012 05:42:13AM Sumeet: "HBR3QK1"
03/08/2012 05:42:35AM Agent (Florentino C): "Thank you."
03/08/2012 05:42:37AM Agent (Florentino C): "Kindly give me a few minutes to check. = )"
03/08/2012 05:42:48AM Sumeet: "Like to Orr from India, like to know how to get it shipped?"
03/08/2012 05:42:52AM Sumeet: "Sure :)"
03/08/2012 05:44:03AM Agent (Florentino C): "Oh I do apologize Sumeet but Dell US does not ship items outside the country but you can contact our Dell India site on the link below:"
03/08/2012 05:44:13AM Agent (Florentino C) sends page: "http://www1.ap.dell.com/content/default.aspx?c=in&l=en&s=gen"
03/08/2012 05:44:47AM Sumeet: "But there is no support of dell studio 1440 in india"
03/08/2012 05:45:01AM Sumeet: "So I am kind of struck in betwen"
03/08/2012 05:45:31AM Sumeet: "So I will take help of my friends in US to ship it to me from there"
03/08/2012 05:46:05AM Agent (Florentino C): "that would be a good option."
03/08/2012 05:46:11AM Sumeet: "However, I need a link or place where I can order from here and get it delivered in US"
03/08/2012 05:46:56AM Sumeet: "Kindly help me, please guide me what is the best way to place order?"
03/08/2012 05:47:11AM Agent (Florentino C): "Will you be using a US issued credit card?"
03/08/2012 05:48:18AM Sumeet: "I have Indian issue credit card, so if I have to use US credit card then, I'"ll my friend to buy"
03/08/2012 05:48:58AM Agent (Florentino C): "Good."
03/08/2012 05:49:55AM Agent (Florentino C): "Upon checking our brand new replacement stocks for your system unfortunately we do not have a cooling CPU fan available but I can check our refurbished parts. Would that be okay?"
03/08/2012 05:50:26AM Sumeet: "Yes that will ok"
03/08/2012 05:50:53AM Agent (Florentino C): "ok, please stay online."
03/08/2012 05:51:09AM Sumeet: "Sure"
03/08/2012 05:51:38AM Agent (Florentino C): "Thank you for waiting upon checking, we have one for $18.99 only."
03/08/2012 05:51:46AM Agent (Florentino C): "will you place the order now?"
03/08/2012 05:52:56AM Sumeet: "Can you give me link, I am trying to contact my friends in US and checking if someone is coming in few weeks time to India. So like to place order accordingly"
03/08/2012 05:53:16AM Sumeet: "Plus I need to ask my friend to place the order"
03/08/2012 05:53:37AM Sumeet: "Do u have any online link which I can send to the respective person"
03/08/2012 05:54:06AM Agent (Florentino C): "The item is not available online as it is a refurbished but I can provide you the part number."
03/08/2012 05:54:52AM Sumeet: "Yes, give me any detail which might be helpful when we will be buying and dell sales person can understand what we are talking about"
03/08/2012 05:55:42AM Agent (Florentino C): "The part number is M146P and if you have the information of your friend I can create a quote as well and send it to your email."
03/08/2012 05:57:03AM Sumeet: "Can you send a quote to me and I can forward that email to respective person, does that work."
03/08/2012 05:57:15AM Agent (Florentino C): "sure."
03/08/2012 05:57:17AM Agent (Florentino C): "I just need your complete name, address and phone number so i can create the Quote # reference now."
03/08/2012 05:57:40AM Agent (Florentino C): "and by the way, it should be a US address and phone number."
03/08/2012 05:58:32AM Sumeet: "Oh. Then i'll do it later. I need to get those detail ."
03/08/2012 05:58:43AM Agent (Florentino C): "ok : )"
03/08/2012 05:58:48AM Agent (Florentino C): "Is there anything else I can help you with?"
03/08/2012 05:59:03AM Sumeet: "Thanks for all the help"
03/08/2012 05:59:11AM Agent (Florentino C): "You are always welcome : )"
03/08/2012 05:59:13AM Sumeet: "Ur awesome :)"
03/08/2012 05:59:20AM Agent (Florentino C): "Thank you for your time and patience, as well. Take care! (^-^)"
03/08/2012 05:59:24AM Agent (Florentino C): "I hope you would take the time to fill out the survey after leaving this chat in order for us to improve our service."
03/08/2012 05:59:25AM Agent (Florentino C): "'Our Chat team strives to provide the very best level of customer service. If you have a minute, we would really appreciate your feedback to take the quick survey that will appear above this chat once the session ends. My manager gets all the feedback and"
  we use it to help our customers.'
03/08/2012 05:59:47AM Sumeet: "Ok"
03/08/2012 05:59:49AM Sumeet: "Bbbye"
03/08/2012 05:59:58AM Agent (Florentino C): "Thank you, I appreciate it : )"
03/08/2012 06:00:01AM Session Ended
If you require further assistance, please visit us at support.dell.com

I was just ripped off by Dell. Can anyone recommend a course of action ofr recourse?
The Dell laptop we have is not keeping charge, we call Dell they tell us we need a new battery ofr the laptop, we purchase the new battery at at price of $192, we call them within the week after we received it and let them know the battery is still not charging the laptop, so they tell us we now need an adapter. Since their price was too high we bought an adapter elsewhere and tried that, we tried it ofr awhile but still does not work. When we called Dell back to tell them nothing is working and we want to return the $192 battery they sold us on they said it is past the return policy period of 21 days, I told them we called the week we got ti to let Dell know it does not work. They said the phone call on record was about an adapter. So they lied or never logged in why we called about the battery not working. Bottom line now they will not exchange or return the battery that is absolutely useless to us now.Never worked, and is a trash product just like the rest of Dell products.

Question: what recourse do I have?

To whom it may concern,
I am an American consumer who is getting sick of being taken advantage of and now I need to share this story so people know what they are getting into.
I was looking to purchase a laptop computer and I started to do some research. I found a great deal through Amazon.com on a Dell Alienware M17x R3 and a Netgear Push 2 TV 2000. Now I wanted the Netgear Push 2 TV 2000, so I can transmit whatever I am seeing on my computer screen onto my TV screen wirelessly.
So, first I went and checked Netgear’s website and they said the Dell Alienware M17x R3 is compatible with their Netgear Push 2 TV 2000. Just to confirm, I went and called Dell and talked to a sales person and they said the same thing. If I would purchase these two items, they would be compatible.
So, I priced the computer through Dell’s website and it came out more expensive than Amazon. I thought it was weird, but I went ahead and purchased it through Amazon.com.
On March 8, 2012, I started to set them up. I came into problem, where the Laptop was not recognizing the Push 2 TV 2000. So, I called Netgear and they told me it should, and if I have any problems I need to call Dell.
So, I hung up and called Dell tech support. As always the call got rerouted to India.
I told the technician what was going on and he said he will need 30 min., and if we get disconnected he would call me back. I said no problem let’s get it done. He took control of my laptop at around 9:30 AM and started going through the motions. He uninstalled, installed and said it is a software issue. My warranty only covers hardware. He also said I could get this done once I purchase the software warranty for $205. I said here is my credit card.
So, they charged me and he started working on it. Three hours later, he said I am not sure what else I can do; I am going to transfer you to a senior technician. As they were transferring me, he dropped the call. Ten minutes later, they never called back.
So, I called back and told them what had happened. They asked for all the information again. Now a lady technician also went through the motions, but I told her I need to speak to a senior technician since that is where I was going. She refused and said, no need, I will take care of the problem.
Two hours later, she said I am going to transfer you to my supervisor. So, she transfers me and he does the same things and now another hour is gone by with nothing done. My laptop desktop looked like a mess, from them downloading things, uninstalling things and installing other things.
Than the Supervisor/manager tells me he is going to transfer me to Alienware tech support agent. I said why did this not happen from the beginning? He said it is a process. I said I have been with you for six hours; you guys are driving me insane. So, he tries to transfer me, but the line gets dropped again. So, now I was very upset. I wasted a whole day with these people on the phone to know end. So far I paid $1, 590 for the laptop, $91 for the Netgear and $205 for software warranty, with no solutions!
So, I go online and look up Alienware tech support, it turns out they are in Costa Rica. So, I talked to these people. They were much nicer, I could understand them and they can understand me. Now they take control of my laptop yet again and the guy tells me, sorry but you are missing a Sibean card and a larger memory. In order for Netgear Push 2 TV 2000 to work with your laptop, you need to purchase $800 worth of stuff or upgrade as he called it. I went nuts.
I said you need to connect me to your refund department so they can refund me the $205. He was very nice and he stayed with me until I was connected, so the call won’t be dropped. After I explained the story yet again, they guy finally refunded me the money, 1 hour later. Now I have been on the phone with Dell for about 7 hours. Now, in your opinion is this right? Is this customer service?
I filed a complaint with Better Business Bureau on Thursday evening. By Friday around noon time I had an email from a Senior VP of Marketing in Dell telling me that the problem will be solved by the end of the day Friday and that someone will call me.
Tuesday, I received a phone call from a Dell customer service representative telling me that they will call back later. He did not leave a phone number or name.
Wednesday, March 14, 2012, the same guys emails me, his name is Sajith Narayanan a member of Dell’s Executive Customer Support Team. He is located in Austin Texas.
So, I call him and he says, what is the issue? now I would think that since you are calling me, you would have the notes and my issue in front of you or at least you would have read them.
So, I started telling him the story, when he interrupts me and tells me to hold on since his phone was running out of power. Seriously! Where are we living? Are we in a third world country? I mean I paid top dollar to get a great laptop and great customer service and I end up with this. How is this right?
He says let me look into the issue and I will get back to you. So, I hang up and in about 30 minutes, Sajith Narayanan calls me back and tells me we can offer you $50 gift card towards the trouble we caused you.
I said WHAT? Are you kidding me? I spent all this money, and spent all this time with technicians for you to offer me this? I make $150 per hour mister!
What an insult.
He said what can I do to make you happy? I said make it work just like the Dell associate told me it would work before I purchased it.
He said, to make it work you need a new graphics card and upgrade to your memory card and that would be around $800.
I said I will not pay this. There is no way. He said well I am sorry, and that was that.
He did not offer to meet me half way, he did not say well let me see what I can do, let me do my best. Nothing!
He told me to return it to Amzon.com. Well, Amazon will charge me $300 for this return. And this is a Dell product; don’t you want to stand behind your product?
I am a very unhappy customer and Dell should be ashamed of them for hiring people like this.
This needs to be resolved ASAP!
Someone help me. Help the US consumer. This is crazy. We keep outsourcing jobs to places where they have no respect, no courtesy, and no nothing.
We pay lots of money for products that should work and have great customer service, yet we get nothing in return. That is just wrong.
If this the future of American companies, than I will support all the companies, except for AMERICAN!

To whom it may concern,
On March 2, 2012 I purchased a Dell Alienware M17x R3 laptop and a Netgear Push 2 TV 2000. I purchased the Netgear Push 2 TV 2000 based on a recommendation from a Dell sales associate. He advised me that if you would like to transmit whatever is on your laptop screen to your TV, the Netgear Push 2 TV 2000 will help you do that wirelessly. I said, if that is the case, than I would purchase it.
On March 6, 2012, I received my Dell Alienware M17x R3 laptop and the Netgear Push 2 TV 2000.
On March 8, 2012, I started setting up my laptop and tried to connect the Netgear Push 2 TV 2000 and synchronizing them. But for some reason the Dell Alienware M17x R3 laptop was not recognizing the Netgear Push 2 TV 2000.
Around 9:30 AM that same day I called Netgear to try and see what the problem was, and they informed me that it was a software problem and I need to contact a Dell technician. So, I did!
The call was received by a Dell technician in India. He asked me what my problem was and I started to explain. He went through a few checks. He said that my warranty covers hardware only and he determined that this is a software issue. He said if I purchase a software package for $205.00, he would fix that problem in no time.
I said if that is what it will take, than charge me and let’s get it done. So he charged me and he ran some more tests and downloaded a few things and uninstalled a few things, to no resolve.
Three hours later, he said he was going to transfer me to his manager/Sr. technician. This person did more stuff and now my computer screen looked like a mess. All these things were downloaded and nothing worked. After 3 hours with him, he then said since nothing worked, he will need to transfer me to an Alianware technician. I was getting very upset. I just paid $2, 500 for the laptop, $91.00 for the Netgear Push 2 TV 2000 and $205.00 for a software package. Not to mention my time on the phone.
They finally transferred me to an Alianware technician in Costa Rica. He told me that I needed a Sibean card and a graphics card and some other thing for a total of $800! So after another hour with this guy, I lost it. I was going nuts.
I demanded a refund of my $205.00 software package and I informed the technician, that since these items, Alienware M17x R3 and the Netgear Push 2 TV 2000, were recommended by your Dell associates, I need these items to be installed for free or you take back the items and get my money back….
I got no answer, he automatically transferred me to the refund department who refunded me the $205.00 for the software package and when I said about the other issue, he hung up the phone on me or dropped the call!
This has become a problem in the USA today. We ship these jobs to India and offer the worst to customers, yet charge them high dollars. This is unacceptable!
I am not a satisfied customer and until I am, I will report this company to Better Business Bureau, Consumer Affairs, the FCC, Consumer Protection and everyone I can.
Solution: they either install the higher graphics card and memory or take their crap back and refund my money that I spent on the laptop and the Netgear!

I am 46 years old and self employed. I thought it would be a good ideal to go too CPCC to learn screen printing so i could teach my kids. I called the school to get the information i needed for the right class i was lied too however they had no problem taking my money first without giving me a student id to get in and out of builds and no student id too log ont too the computers in class. I made it too class my first day and the teacher said you signed up for the wrong class. I spent 2 hours in a class i did not need waiting for my ride. I had to go back too another campus too change classes and little did i know it was not that simple i had too deal with 5 people just too get a refund and change classes. I then went too the new class and the first day the teacher was very cocky and not concern with my questions more like i was a pain in the butt for trying to learn kinda like how dare you ask me a queston when i’m teaching. Keep in mind there was 5 people in the class. I was never given a code of conduct for the school. I also was told becasue it was the secound week there would be no refund even if i had not taken any full class over them two weeks. I felt race was a factor with the teacher because she spoke as too try and make me feel small as a person by her being so foward and lack of concern for my well being as a person to learn in her class. I did not ask to join the army just to try and improve my kids life and if teachers and the schools they teach in are more concern with money than the people they pay to teach and how they treat others willing to learn. they should close it down.

On 11/24/11 I placed an order for a Samsung Series 6 60-inch UN60D6500 1080p 3D LED HDTV with Two Pairs of SSG-3050GB 3D Battery Operated Active Glasses Bundle. On 12/5/11 I received the 43'' version of this television. Customer service representatives have refused to send me the product I paid for and instead, are only offering a refund.

I had to take off work to receive the television and am no being asked to do the same again to send back the television with no compensation. I do not think it is right for me to lose two days pay, through no fault of my own.

I would like Dell to honor its agreement to sell me the tv that I purchased at the price we agreed to. The web page stated a Samsung Series 6 60-inch UN60D6500 1080p 3D LED HDTV with Two Pairs of SSG-3050GB 3D Battery Operated Active Glasses Bundle, the e-mail confirmation stated the same.

Dell should honor its contract.

I have used dell in the past for personal use and my company set up a dell preffered account to buy new techonology. With that said I will never use them again. I would rather pull out my teeth than deal with any of their customer service agents. As the technology buyer of my company I will be taking my technology needs elsewhere. Regardless if I made the mistake or they did they are impossible to work with. I do not recommend them to anyone unless you want a headache.