Alienware
Reviews and Complaints

So, after a year of using my Alienware, I had an issue with my USB-C port that probably was there from the beginning, cause I never used it so I didn't know about it, and the keyboard was double-clicking as well, all that less than a year of usage, they took almost 2 weeks to change parts, and one of the parts was the motherboard which is alone 75% of the computer anyway, and the keyboard came with problems in the RGB lights, and it is taking another week and the new parts have not even arrived at the store to even be shipped or prepared, I use this machine to study to work and to play games, and its a month with all this trouble, not even a year of usage, I take great care of my computer he is always clean and basically looks brand new, so I asked then, if they could just exchange the computer since it was not even a year of warranty they said they can't, now is been 20 days in and still waiting for not faulty parts from Dell, in the worst costumer service ever, this is crazy.

Dell customer Service for Alienware products refuses to replace my keyboard that has broken keys even though it's still under warranty and they do not offer key replacements for the keyboard I contacted them and they told me to purchase additional accidental damage coverage even though it's still under warranty and it's only been 4 months that I have had it. I found 6 cases on the Dell forum page with the same problem with this keyboard and I told them and sent them the pictures and they told me that the keys breaking off are not an Alienware internal problem to purchase the accidental damage warranty. And told me they were going to close the case without even resolving my issue. What am I supposed to do with a broken keyboard that is still under warranty that the keys broke off for simply typing on them?

Dear Sir / Madam,
A year ago I bought a computer (Alienware Dell MX17) in Orlando, Florida. I also bought a 3-year square trade warranty because they assured me it had international coverage. Some months ago I started having problems with the computer, and when I contacted SquareTrade it happened that Dell couldn`t fix these specific model in Brasil so Squaretrade told me that they would send a refund for the total amount of my computer. I chose for an international deposit on my account in a brazilian bank. That happened two months ago and I haven´t received any money neither an explanation since.

I bought this mp3 player in March. Three months later it would not turn on. My computer stopped reading form it as well. and now, in June, it wont turn on, and the computer wont read it. I could not get warranty on it due to the fact that I am in Canada. So, now no one would fix it for me. Even before it broke the player would shut off for no reason. It's a waste of $150.

I've contacted Alienware 3 times and had to let everyone know what is becoming the norm in customer service-horrible service. I've called THEM even though they were supposed to call ME to schedule an appointment to fix my laptop. Every time i've called im on hold for some ridiculous amount of time for the littlest thing like "please hold on while i update your info."...and then the kicker is i call again and i have to do the whole thing all over again! WTF!? And i don't know where i'm calling but the people i talk to are very rude and unapologetic for their screw ups. I spend over a grand on a laptop and i expect better service for a faulty part!

Don't fall for Alienware products. Beside being overpriced they do not honor their service commitments. If anything goes wrong with the product (made in China btw) you will have to ship it somewhere to contracted facility. I am still waiting for my computer (almost a month) to be fixed. I cannot even reach ANYONE to tell whenre my computer is and when it is going to be serviced. There was an issue with functionality of built in camera. I sent the computer for repair and received it back untouched. Not fixed. They did not even open the computer to check it out. After some fighting ovr the phone with their support people I got another return autorization number and sent my computer abck again. I never heard back from anyone since. i do not know what status of the repair is and nobody is able to tell me even where my computer is. It will soon be a month since my first reqyest. Still waiting...

I take a delivery of what thought was bad *** gaming lap top, For $3371.87 + tax the systems seem to performed like it was advertised. 9 months into usages, I discovered what a poor qualities it was made from, the hinges that attached to the cheesy cover broken in pieces, I guess from opening and closing thelaptop after each use, At a closer inspection I found that the pieces that was attached to the steel hinges are made of plastic with a metal insert into the plastic pieces and it it screws into the metal hinges. Now if Alienware has paid attention to it customers feed back then they would have avoid poor quality control and round out the M15x raw performance. well to make a long story short, I've contacted Alienware for repair, but their excuses was my laptop is out of warranty and I will have to paid for the repairs. I think for $3100 machine Alienware should honor it commitment to it customers and do the right thing..

My husband purchased the Alienware m9750 in February 2008 as a gift for me. The system worked fine for a few months, but then began having problems keeping time. We contacted alienware and they sent us a cmos battery to replace. That did not fix the problem so October 2008 it was sent into their repair depot. After 2 months in the repair depot we stop receiving communication about the status of our system. We were unable to get a response for a month. It was returned to us January 14, 2009 and were told that the Motherboard, Hard drive, Wireless Card, and TV tuner card were all defective and replaced. However we received it back with all the same hardware issues as before the repair plus the optical drive no longer worked. On January 16, 2008 we were contacted by a representative on behalf of Alienwares CEO. She informed us that they shipped a new optical drive and to let her know if it fixed the problem. It did not of course since the motherboard was defective. On January 26, 2009 she issued a cancellation of our system and told me to pick out a new system which matched the cost of our original since she could not issue us a refund. Which is what we requested. We ordered the Alienware m15x.Which we were forced into as none of their other systems came with windows XP which is what we had originally and wanted. That system was delivered on March 6, 2009. Immediately open using the brand new system it had hardware problems. It was locking up, crashing and overheating. It was also not shipped with correct specs. It was supposed to have an upgraded LCD and did not. I contacted the representative and explained the situation. She was extremely apologetic and though extremely hesitant, I agreed to have it returned to the repair depot. She guaranteed me she would personally test the system to ensure it was functioning perfectly and that the LCD would be replaced with the correct one. And that if I had any problems she would do everything in her power to get us a refund. The system was returned to us on March 14, 2009. On March 18, 2009 the system began turning itself off immediately upon going to battery and the system was getting red hot to the touch. I sent the representative an Email about the situation and also left her a message on March 19, 2009. I was in contact with her on March 20, 2009 where she once again despite her earlier promise wanted it shipped back to the repair depot. I told her that this was simply unacceptable as the system was just returned to me and should not have been sent to me in this condition. I requested she keep her promise and issue us a refund. She told me it was not an option. All she could offer me was to ship it back to repair depot and upgrade my memory. This has been an ongoing matter that seemingly has no resolution. We have been trying desperately to work with the representative to get our money back since we cannot get a working laptop from this company and to no avail. This system is under warranty until February 2011 and I am getting the impression that all I will be doing until the end of warranty is sending it back and forth to the repair depot and still not have a working system. This laptop has been at the repair depot more than it has been in my possession. This is a $3, 666.95 laptop that has not worked properly since its purchase. All we want is our money refunded.

My husband and I bought a refurbished laptop computer on April 10, 2008 and when we received the computer it did not work.We bought this computer for $1033.98 through EBay Alienware Outlet Store.I now believe that we received a computer which had been returned to them broken and was then roughly patched up and passed on to us.I called their technical support on eight separate occasions and spent at least eight hours on the phone trying to get the computer working.Their best solution was to have me, a person with no computer experience, take the computer completely apart and try to fix the problems.Technical support had me remove the hard drive, install all drivers, take the keyboard off, and remove and replace almost every essential component of the computer.When I repeatedly asked to send in the computer for repair they refused and instead had me (again) remove the hard drive and mail it in.They then sent me a “new” one.What we received several weeks later was password protected for some other person’s user profile with no password. I called them again and again their best answer was to have me take apart my computer and re-install all the drivers.The warranty is now expired, but the computer still does not work. I had asked on several occasions, within my warranty, for them to take the computer back and fix the unit properly.Alienware refused. We now believe this was done intentionally to cause the 90 day warranty to expire thus requiring us to pay for the parts.We had saved for a year to buy this computer.All we want is that which was promised to us when we purchased the machine, a working computer.We have called Alienware and asked them to please take it back and repair the unit.They refuse unless we pay for all the repairs. We took the computer to Falcon Computers here in Waimea to see if they could fix it.The technician looked at it and immediately knew that the problem was probably a faulty motherboard and stated that there would be no reason any computer technician would not be able to diagnose this repair.This further cements our feelings that Alienware purposely and knowingly ran out our warranty to avoid paying for this repair. We want either a working computer or our money back.

I took my alienware to geek squad for a diagnostic. After they did this they informed me that they could not fix the problem and that it was the motherboard and that geek squad wasent allowed to work on alienware this was told to me after the diagnostic was done. Then i sent it to Ztronics where i was able to get my computer fixed it was not the motherboard at all it was a fan problem and corrupted harddrive. I also had called geek squad to ask about a refund since they were wrong about the dagnosis, and was told that i needed to bring in the work order done buy ztronics and if it was not the motherboard they would refund the money. So i did as they asked when i got there at first Brian acted like he didnt know what i was talking abpout so i explained it in detail. He was very short and to the point that my money would not be refunded even though it was a wrong diagnosis

I purchased an Alienware Area 51 Destroyer edition earlier this month. The item arrived DOA. After spending more than a hour on the phone with their tech support- I was advised it was the motherboard creating the problem. Alienware shipped a board replacement which I received one week later. They would not overnight or ship it any quicker.

After receiving the board and replacing it I still had the same problem. I spent even more time on the phone with their tech support. I was then advised that something must be wrong- gee how obvious can it get?!?!?! I was then urged to return the entire computer to their repair depot at my expense... ?!?!?!?!?!?! My obvious reponse to such was no- I will not wait months for this thing to be repaired as well as be out the shipping expense.

I asked to please process a RMA on the item to return it. Their response was according to terms & conditions I was required to pay a 15% restocking fee even though the item was defective. Oh and pay shipping as well. Then I was advised I would have to wait 48 hrs to be contacted to get permission to return the item from someone else within Alienware...?!?!?!?!?

Well 48 hrs later instead of receiving a phone call I received an email from a [protected]@dell.com.. He urged me to please troubleshoot once again. If the problem could not be resolved I could return it to their supervised repair depot where he would personally check the repairs. If I would not do that then I may be able to return it at a 15% restocking fee according to terms and conditions.

No resolution still! I replied back to him explaining my disgust and discontent with the product. And asked for a full refund which I probably will not receive.

Buyers Beware!

I'm a disabled veteran, confined to a wheelchair, paralyzed from the chest down. My injury is not combat related but it did happen while I was on active duty so I do get a disability pension from the VA. I've been living in Snowflake, Arizona raising my four kids since 1994. Now my kids are grown, my wife works long hours, and I'm left to myself with not much to do. I ordered a laptop computer from Alienware so I'd have something to go on the Internet with, play online games, and work with my home videos and pictures.

I ordered the Aurora m7700 from the website at alienware.com with all the best hardware for an extreme gaming machine. Already active with Final Fantasy XI, Guild Wars, and World of Warcraft, I was really looking forward to my new extreme gaming laptop. No more trouble with something that keeps getting dusty inside, that's hard to manage the bulky case and all the cable connections, that is just plain too big. I would finally have the laptop of my dreams.

But two weeks after my order was paid for I get an email stating that they had no cases on hand for this laptop model. That seemed odd considering this was their new featured system. When it was finally sent 2 of the 3 boxes were missing; the laptop arrived but the software and peripherals did not. It turns out that what happened was, the Alienware shipping department did not hand over all three boxes to FedEX; FedEx never took possession of them. Can you imagine that? They somehow misplaced two of the three boxes when FedEx came to pick them up? And it took another week to get Alienware to admit this, they wanted to make me wait for the rest of my order so they could complete an investigation with FedEx, even though they had already conceded the fact that FedEx never took possession of the two packages.

Okay, well, I finally receive the rest of the order I get everything set up and connected and turn on my new laptop for the first time. The drivers for the internal hardware were not installed and the wireless card would not connect, even though the hotspot showed a very good signal on my WiFi Finder. Both of the installed CD/DVD drives would not open up -- the light will flash and I can hear something happening inside but the doors won't open on either one of them.

Now, I bought Alienware specifically because they bragged about being based in Florida and having all of their computers built on-site in Miami. Well, their tech support sure ain't in Florida. I could hardly understand what they were saying but we struggled through. The all gave themselves American names but they don't speak very good English. I never did get the wireless to work, that guy just passed me off onto some other department to deal with the drive bays problem. And this new guy wanted me to turn the laptop over and open it up, at which point I was supposed to remove the drive bays and do something to them. I didn't understand what he was expecting me to do, I couldn't even figure out which panel I was supposed to remove. And besides, I didn't have a screwdriver to fit those tiny little philips heads holding them on.

Like I said, I'm in a wheelchair, paralyzed from the chest down, and I can only use one hand at a time because I need one in my lap to support myself so I can sit up straight. It was very hard to turn this laptop over, it weighs like a slab of lead. I told the tech on the phone, I'm going to need on-site service for this. I can't do this. And he told me, that's not possible. We have to determine what's wrong over the phone together and send back the defective parts. 'Both drive bays?', I ask. Either that, or there is a problem with the motherboard... He began to explain why we might need to replace the motherboard, but at that point I wasn't listening. Because I was asking myself, what happened to the on-site tech support I'm supposed to have?

Bottom line, I paid a fortune for this laptop and all that came with it. And I PAID for on-site technical support. It took forever to get it all here, and I still can't use it, because Alienware will not honor their aggrement. In fact, I've been told not to call them again unless I have someone here with me that knows how to work on this thing.

I am a disabled veteran on a disability pension. I have never been able to find a job I can do here. I never should have financed something so expensive just so I can have something to do. I know now that I could have bought two Dell XPS gaming laptops and got change back for what I commited to for this thing... this thing that I have yet to even use. I was very angry at first but now I'm just depressed. Very depressed. I don't know what to do. Don't make the mistake I did, don't buy from Alienware. You'll only be sorry you did.

My husband purchased the Alienware m9750 in February 2008 as a gift for me. The system worked fine for a few months, but then began having problems keeping time. We contacted alienware and they sent us a cmos battery to replace. That did not fix the problem so October 2008 it was sent into their repair depot. After 2 months in the repair depot we stop receiving communication about the status of our system. We were unable to get a response for a month. It was returned to us January 14, 2009 and were told that the Motherboard, Hard drive, Wireless Card, and TV tuner card were all defective and replaced. However we received it back with all the same hardware issues as before the repair plus the optical drive no longer worked. On January 16, 2008 we were contacted by a representative (Whom is still handling our case.) on behalf of Alienwares CEO. They informed us that they shipped a new optical drive and to let them know if it fixed the problem. It did not. On January 26, 2009 they issued a cancellation of our system and told me to pick out a new system which matched the cost of our original since they could not issue us a refund. Which is what we requested. We ordered the Alienware m15x. Which we were forced into as none of their other systems came with windows XP which is what we had originally and wanted. That system was delivered on March 6, 2009. Immediately open using the brand new system it had hardware problems. It was locking up, crashing and overheating. It was also not shipped with correct specs. It was supposed to have an upgraded LCD and did not. I contacted the representative and explained the situation. They was extremely apologetic and though extremely hesitant, I agreed to have it returned to the repair depot. They guaranteed me they would personally test the system to ensure it was functioning perfectly and that the LCD would be replaced with the correct one. And that if I had any problems they would do everything in there power to issue us a refund. The system was returned to us on March 14, 2009. On March 18, 2009 the system began turning itself off immediately upon going to battery and the system was getting red hot to the touch. I sent the represenitive an Email about the situation and also left a message on March 19, 2009. I was in contact with them on March 20, 2009 where they once again despite their earlier promise wanted it shipped back to the repair depot. I told them that this was simply unacceptable as the system was just returned to me and should not have been sent to me in this condition. I requested they keep their promise and issue us a refund. they told me it was not an option. All they could offer me was to ship it back to repair depot and upgrade my memory. This has been an ongoing matter that seemingly has no resolution. We have been trying desperately to work with the represenitive to get our money back since we cannot get a working laptop from this company to no avail. This system is under warranty until February 2011 and I am getting the impression that all I will be doing until the end of warranty is sending it back and forth to the repair depot and still not have a working system. This laptop has been at the repair depot more than it has been in my possession. This is a $3, 666.95 laptop that has not worked properly since its purchase.

I bought a computer from Alienware for more than $3200 + extended warranty. Within a week it started crashing for no obvious reason. The support people were useless. They were waisting an unlimited amount of my time in the process. Alienware wanted me to ship the computer to them for fixing but would not say how long it will take for them to fix it. To return the machine I would need to pay a 15% restocking fee, a pretty big number considering my initial price. To make the long story short, it was a big waste of money, time, and resources. More expensive obviously doesn't mean better.

ALIEWARE: BLOWS

My name is Grant Culbertson. My communication is to inform All of the troubles I have encountered while dealing with the company Alienware.  I purchased an ALX computer for the sole purpose of owning a top of the line gaming computer for over $7, 600.  What I received was a faulty and malfunctioning device. We started having problems from the moment I removed it from the box.  I then contacted the Alienware support staff to solve these problems.  The issues were hardware. They sent me several new pieces of hardware. I even purchased more memory from Alienware in attempt to solve the issues. After I had made over 40 support calls the company finally agreed to have the computer sent back to Alienware to have it repaired.  They took a week to repair the computer and sent it back to me. However, the PC was not fixed. I experienced the same problems as before. More support calls and again the company asked me send to the computer back in to have it repaired a second time.  I told the company that fixing this computer was pointless. It was a lemon.
We requested from Alienware either provide a new computer of equal value or a full refund of the $7, 600 I spent to buy the computer.  The company has sense refused to provide me with a either request and has been very uncooperative, rude, and unprofessional. The first contact person I spoke to was a Verohnika Bau at the phone number [protected] ext. 2016.  Mrs. Bau’s superior’s number is Christian Mayorga at [protected] ext. 2014.  I tried to file a complaint with the company but, was directed back to Mr. Mayorga. His superior algedly is the CEO of the company who can only be reached by E-Mail ([protected]@alienware.com).
If there is anyone out there looking to get a high-end gaming computer I would suggest to go anywhere but Alienware.  BEWARE OF ALIENWARE. May I suggest you do an internet search of problems with Alienware BEFORE you purchase any products from this vendor. Now, I am left out to dry after spending over $7, 600, days of time with their technical support/ staff and have no computer.

My husband purchased the Alienware m9750 in February 2008 as a gift for me. The system worked fine for a few months, but then began having problems keeping time. We contacted alienware and they sent us a cmos battery to replace. That did not fix the problem so October 2008 it was sent into their repair depot. After 2 months in the repair depot we stop receiving communication about the status of our system. We were unable to get a response for a month. It was returned to us January 14, 2009 and were told that the Motherboard, Hard drive, Wireless Card, and TV tuner card were all defective and replaced. However we received it back with all the same hardware issues as before the repair plus the optical drive no longer worked. On January 16, 2008 we were contacted by a representative on behalf of Alienwares CEO. She informed us that they shipped a new optical drive and to let her know if it fixed the problem. It did not of course since the motherboard was defective. On January 26, 2009 she issued a cancellation of our system and told me to pick out a new system which matched the cost of our original since she could not issue us a refund. Which is what we requested. We ordered the Alienware m15x.Which we were forced into as none of their other systems came with windows XP which is what we had originally and wanted. That system was delivered on March 6, 2009. Immediately open using the brand new system it had hardware problems. It was locking up, crashing and overheating. It was also not shipped with correct specs. It was supposed to have an upgraded LCD and did not. I contacted the representative and explained the situation. She was extremely apologetic and though extremely hesitant, I agreed to have it returned to the repair depot. She guaranteed me she would personally test the system to ensure it was functioning perfectly and that the LCD would be replaced with the correct one. And that if I had any problems she would do everything in her power to get us a refund. The system was returned to us on March 14, 2009. On March 18, 2009 the system began turning itself off immediately upon going to battery and the system was getting red hot to the touch. I sent the representative an Email about the situation and also left her a message on March 19, 2009. I was in contact with her on March 20, 2009 where she once again despite her earlier promise wanted it shipped back to the repair depot. I told her that this was simply unacceptable as the system was just returned to me and should not have been sent to me in this condition. I requested she keep her promise and issue us a refund. She told me it was not an option. All she could offer me was to ship it back to repair depot and upgrade my memory. This has been an ongoing matter that seemingly has no resolution. We have been trying desperately to work with the representative to get our money back since we cannot get a working laptop from this company and to no avail. This system is under warranty until February 2011 and I am getting the impression that all I will be doing until the end of warranty is sending it back and forth to the repair depot and still not have a working system. This laptop has been at the repair depot more than it has been in my possession. This is a $3, 666.95 laptop that has not worked properly since its purchase.

Ok this is just a warning for all of you who may be thinking of buying an Alienware system. I am sure you have all heard how great they are and all the good things about them. Well its just a hype, maybe 10 years ago it was top notch but that is no longer true. I purchased my system after the long wait in August of 08'. I knew I was spending to much but I needed a laptop for school so figured I would get something I wanted. From day 1 of receiving this system it had problems. Not being completely stupid when it comes to computers I attempted what I could to correct the issues I was having. The final conclusion on my part was it was faulty hardware issues. So I attempted to contact their service department, working in manufacturing myself I understand how a few things can get by. This is where the real trouble began, being how I used my roommates paypal account I was unable to get any help from them without his verification. In order for me to do that I was moved up to their critical issues team. After getting his verification we attempted to remove him from the account and put me as the main account holder. They said this was done and they would setup a shipment from fedex to them at their cost for me to send the laptop back making it overnight so I could get my system back as soon as possible. After they got the system they kept it for about two weeks and shipped it back. The notes for the service stated they couldn't replicate the problem and they system was fine. As soon as I attempted to start the system it kept having the same problem (power on but black screen. When finally getting the system started it would lock up on the simplest tasks, not much of a high performance system.) Attempting to contact them again I discovered I was still not the owner of the system in their eyes and needed my room mates verification again. Now by this point I have already had to drop 3 classes at my expense because I didn't have the laptop needed for them. It is also now January of 09' before I am finally able to send the system back to them again for the same repairs. They get the system on the 14th and two weeks after they have the system I try to contact them to find out whats going on because I have heard nothing. Nearly a week after sending their critical issues team an email they finally respond saying "Regarding your computer’s repairs, the computer was received at the Repair Center on 01/14/2009 and it is being diagnosed. As soon as I have new information, I will let you know." The end of the month is coming around and I have still yet to hear anything so again I contact them and I get a response on the 29th saying, "Regarding the repairs for your computer, the upgrade parts have been received at our repair facility. However, the motherboard needed to complete the repairs is delayed. It may take one more week to become available.

As soon as I get more information about this situation, I will let you know. I apologize for this delay. We are doing all we can to have your computer working again as soon as possible." Please note the fact that it says one more week. The 12th of February roles around still no word from them and by this time I am really upset and very disappointed with my dream system contacting them again stating that they should either exchange my system that has never worked for a working system or give me a refund. Finally I get a response in less than a week only 5 days this time saying, "The part needed to repair your computer is backordered. We expect to have it in few days. As soon as we get the replacement motherboard, your computer will be fixed and sent to you. I apologize for this situation and for the long delay." Well they completely ignored my requests this time and what was this backordered and will take a few days, I was never given this information till now and last time a month ago it was only a week. Now I am finished with them and send them another email stating that I want either a working system or a refund by the end of the week. Which they respond to with the unthinkable, "I would like to apologize for the amount of time it is taking to repair your system. We have not received the replacement parts that are needed to complete the repairs from the manufacturer yet; however, they are supposed to be sending them soon. At this point, a replacement computer is not an option since your computer has not been repaired. As soon as I have new information, I will let you know." Your telling me you can't exchange my nonworking system with one that works because it hasn't been repaired yet? Why would I want to exchange something it worked fine? Did you see a response to my refund statement yet again because I didn't. I have now lost all faith in their company and am posting this in hopes that I will be able to save some others the pain and suffering I am working with right now. They also have a class action lawsuit against them because of selling known faulty products.

The following is for search engines please disreguard.

Alienware Best computer top 10 computers top 10 laptops alienware complaints alienware reviews

OK.. so.. I ordered my system a few months back and despite taking over a month to arrive (or about that long) I am very impressed with it. Overall ive had a great experience.. apart from now. Now I realise that Alienware standard system cooling sounds like they mean that its a fan cooling system (which it is) however on the design page there is clearly a picture that states that the system has liquid cooling. Now assuming that there is only one option that you can choose and that they clearly state that there is liquid co0ling, thats what youd expect to get. Youd dont get it... I have already filed a complaint and told them what my problem is but as the people were foreign I dont think they knew what I was talking about. If anyone has had any success with this particular matter then please contact me at [protected]@aol.com Thanks

Alienware laptops (and probably desktops) are totally piece of crap. I'm going to be prety honest here. I just bought an Alienware Area-51 M15X. This is my agent account ID: 483666 and this is the agent Order: PC-615285A. Bought it last november but since i don't live in US, it needed around 3 weeks to arrive here. Already tried this laptop for one week and I want to give it 1 out of 10 for rating. No hype here for my rating. Totally honest. The laptop is totally broken, here's why:

1. The keyboard is totally piece of crap. Sorry for my excessive language but it's true. I have another laptop, it's Sony VAIO and vaio keyboard is 100x better than alienware. Everytime I typed 20-30 letters on alienware, the keyboard didn't respond properly for 1-2 time (for example, i want to write "keyboard", but although I properly typed it, on the screen it showed "keyoard". So i need to keep pressing backspace after typed some letters). It doesn't respond well, that's my point. The worst keyboard ever, nothing compared to VAIO and even Acer.

2. Now this is the main problem. I bought this laptop for around $4, 000 and yet i can't play any games. Why? Here's why:
http://www.techsupportforum.com/microsoft-support/windows-vista-support/324273-vista-crash-blue-screen-helppp.html#post1865179

Too lazy to click it? Not a problem. Basically on that thread, I complained that every time I installed a new game, it gave me a blue screen of death. For example I have just bought a Fallout 3 game, i installed it. Then even if I was just browsing, it still gave me BSOD message and then it crashed. I can only avoid the blue screen of death if I uninstall the game. Then few days later I tried to install GTA4 on the laptop, no luck. Still same result. Basically it's not only if I play the game, but AFTER I INSTALLED THE GAME, it gave me BSOD. You think this is due to Vista? Think again. It's WHEA error and it's happening due to the broken hardware.

Check this out:
http://www.bestlaptopz.com/images/alienware/Alienware-Crap1.jpg
http://www.bestlaptopz.com/images/alienware/Alienware-Crap2.jpg
http://www.bestlaptopz.com/images/alienware/Alienware-Crap3.jpg

I took these screenshots after the second time I got BSOD. Already tried the Alienware for one week and everytime I attempted to fix things and tested it again by installing and playing heavy games, it always gave me BSOD crash error. (now i'm back to my VAIO because their keyboard is totally unresponsive so it's just a waste of time trying to do anything there)

This is the dump file that was created after that 2nd BSOD. I uploaded it to the above link (techsupportforum) but since people probably won't read that thread, I will just give the download link here:
http://rapidshare.com/files/175098339/ISO-8859-1__Alienware-problem.rar.html
and also check the performance report HTML file:
http://rapidshare.com/files/174521639/perfmon.html

Everyone who I asked about the problem always give me ONE recommendation: Send back the laptop. I read somewhere Alienware always took 1-2 months to check the problem of our laptop so it'll be really very time consuming to send back the laptop (need 3 weeks for the laptop to arrive here so total 6 weeks PLUS 2 months of their lame repairing? Will do though if it can help).

So what did I do beside complaining? Plenty of things. First, i have sent them emails, probably already 10 emails since the first day I got this laptop. But they never answered. They only answered it once, asking for my order ID EVEN AFTER I TOLD THEM THE NUMBER "PC-615285A". Can you believe it? I have told them about my numbers, yet they replied "Hey, can you verify your order by giving us the order ID bla bla bla". Then until now they never answered anything anymore.

So I called them at [protected], although it was expensive (internationa call) i didn't care. I just wanted to ask. I explained to them about the problem, and yet they can't answer anything. It's just look like they are avoiding me. They even told me to just wait for the reply of the email and 2 days later after the phone call (which is now), they still haven't sent me any reply.

Then I tried to chat with them. But the chat representative said that I should just call the technical support because she was just taking care of sales support. I explained how the technical support didn't want to take any responsibilities and how they never answered my problem, then she said "sorry" and closed the chat session. WHAT A BEHAVIOR!

My Alienware Area-51 M15X is worth more than $4, 000, NOT INCLUDING the tax fee, shipping fee, etc. It came up with Core 2 Extreme (2.8 GHz), 4GB dual layer memory, and nVidia GeForce 9800M GT. I was a fool buying this laptop because I just thought it was cool. Actually, this laptop is totally a piece of crap and not even worth $1. The keyboard and ESPECIALLY the blue screen problem really made me frustrated. It seems my Alienware Area-51 M15x has an overheating issue or something but again, the support didn't want to take any responsibilities.

Now i'm really afraid if I send back the laptop to them, they will just keep it for them. BAM, I'll lose everything. So Alienware team, if you won't help me and still acting like a bit*h, let's make it a war. I don't only post the issue here, but everywhere. I even have been thinking to use my internet marketing skills to promote my complains on web pages so people will know that if they buy an Alienware product, they'll be making a very big mistake. :)

Congratulations, Alienware. Your Area-51 M15X has just fooled me. You guys caught me in your trap. Now you can pay your bills by ******** me and other of your customers. One day, you're going to regret it.

In the fall of 2005 I spent $4200 for a cutting edge Alienware Laptop. Big mistake! Over 24 hours aggregate hours on the phone w/ tech support, a computer that has been out of service or in for repair for 1 of its 3 yrs of life, 2 new motherboards and a current problem that requires them to send me a USB Floppy Drive to reload windows (because the floppy drive I bought at my own expense (after the one they said they would send hadnt arrived after 7 days) they claim is the wrong "type"...tech guys at two local computer stores think this is a pile of bulls__t )because their miraculous re-spawn disc wont work! God, I could go on and on...if you want more you are free to email me...just dont buy alienware products! You have been warned!