The Source Magazine
Reviews and Complaints

Journalist he is pretending to be:

She Be Allah

Real Link to THE SOURCE Magazine:

https://thesource.com/author/pologod/

She Be Allah INSTAGRAM Link / Profile:

Sha be alla

Author

Media personality | content creator | marketing manager | author @thesource

[protected]@gmail.com

thesource.com/author/pologod

https://www.instagram.com/iampolo_god/

Note: he hasn't posted since February 2022

Some Things He Wrote / Offered:

1. Well I have an offer to get you published on the source magazines if you ready to work because I see you’ve got a unique sound trying to show a piece of you to the world

2.Getting an article at the source magazines gives you a promotion that reaches all your fans and connects with every potential opportunity by creating,organizing and distributing your content so that it reaches the right audience after reading your article your music link will be included in it.

3.Use this it’s our details mail we receive details through this so it can be traced

4. I will be needing your music links along side your email and a pic of you. we have an average of 2million audience on each published article so you gonna be getting at least 800k clicks on each published article. The article will cost $50 which will be paid for the page booking

5.I’ll be expecting them your background story should include your inspiration for music and music then artist you look forward to working with we’re you are from and then who supported your music the most.

6.Just send what I asked for over if there’s any details left out I’ll let you know

7.Remains your mail two photos of you your stage name and full name

Emails he is using include:

[protected]@gmail.com

[protected]@gmail.con

One of their article writer Kemp D. has got my 200$ for an article and he has vanished. This is scam! Be careful independent artists.

He told me it was 100$. Then asked for 200$ more and I could only afford 100$ more. He said it would be take from his allowance, after a few days he said it is not possible as the prjoect does not accept it. Now he has blocked me in Instagram and do not answer my mails. SCAMMERS!

I bought a laptop online September 4 from the source. It was delivered (left on my front step) on September 6. 17 days later the computer crashed and became extremely slow when I was able to get it back on. On day 20 I took my laptop in original packaging, with the receipt to one of the stores. At the store they didn't know how to work the system because online and in stores have different systems. He began a text conversation with his manager. During this conversation, the manager said I had to call the customer service center to all if they would give me an extension on their 15 day return policy. My receipt (through email) started I had 30 days. The customer service rep in store went through and clicked a link, scrolled down to the bottom where they break down the 30 day return policy, where it does say that laptops are a 15 day return. I called the phone line where they told me that I need to speak with the manager about getting an extension, and there's nothing the phone support line could do. This was not a return because I changed my mind; the product they sold me broke in an extremely short time period. Why would the source sell a product they can't back up?! They told me to call the manufacturer, and gave me a phone number to call for them- but it was the wrong number! I did end up calling the manufacturer who was exceptional. The Source will never have me or anyone I've spoken to so far as a customer ever again.

I went into the Source in Calgary TD Square last September to purchase an adapter for my new Samsung Galaxy 5 phone so I could connect with my laptop. When I went into the store, the young man there asked me what I needed and just asked him if he could point out the adapters for me. Instead, he wanted to pick out the adapter for me and obviously didn't know anything about the product and was asking his co-worker for a bit of help. When I got home on the bus with my purchase, I found out he had sold me an adapter for a Samsung Galaxy 4 phone, which has a completely different end. Frustrated as he did not comply with my simple request to point out the adapters, I emailed the Source to voice my frustration into having to take another bus trip to get the proper adapter. When I got into the store, the same sales rep was very rude and adversarial towards me, trying to claim that the same adapter would work (not!) and suddenly was an "expert" on the product. He got me the proper adapter, then proceeded to turn around and charge me MORE for it, claiming a "bigger end" (the shelf with the adapters had them all going for the same price).
I do not know what has happened to basic customer service; giving the customer what they ask for (in my case simply directing me to the shelf with the adapters on it, he's going to make a sale irregardless), and instead being replaced with thin-skinned, immature, and vindictive adolescents who won't own up to admitting some kind of fault and instead choose to "punish" the customer. My family and friends and myself will never shop at the Source again!

On Dec. 3/15, at approximately 5:20 p.m., I entered The Source store in Innisfail, Alberta, wanting to buy 2 INSTAX mini rainbow films for a Christmas present. These were advertised in the Dec. 3 - 9 flyer as being on sale for $8.99 each. The ad states the $8.99 price is for either a 10-pack of Instax mini or Instax mini rainbow film, and does not differentiate in price between the two. The manager at the Innisfail store was very rude, and said the ad was a misprint and that she had received an e-mail saying this price was only applicable to the mini (plain color background film). Nowhere was posted a notice to customers that this ad was an error, which is generally the case. As I wanted the 2 pkgs. rainbow colored film, I did not purchase any.Your ad is not only misleading, but as mentioned earlier, false advertising. No doubt you will lose other customers over this item as well, as it is a pretty popular product. Perhaps a little proof reading of your ads would be prudent before they are published in a flyer for all your customers to view. Thank you.

I put a computer on layaway a few weeks back. I was told after 14 days, I could not change the layaway. I assumed this meant I was stuck with the computer I had chosen, but could still cancel the layaway, if needed. We have had some financial difficulties recently due to car troubles, and I cannot see how we can eat and pay off the layaway both. I phoned the store to ask about cancelling the layaway, and was told in a very rude tone: "It's written on a BIG sign in the store, after 14 days, if you cancel, you forfeit 20%" I honestly didn't see the sign. There is no mention of this 20% loss policy on the receipt. There was no mention at time of layaway of the 20% policy. I was just told I would have to pay down 20%. Brad didn't want to offer to help me in any way, such as a possible store credit, layaway extension, etc. He just repeated the 20% thing to everything I said. He could have pretended to want to help. I would think a department manager should have some basic human emotion, let alone customer service skills. He's always been rude and unwelcoming, but this time he's just disgustingly disrespectful. I won't be shopping at that branch again. The lady at the 1800 number for the source obviously cares about the customer. If I purchase from the source, it will be their website, and certainly no the Marystown store.

My recent experience with The Source is this;
I went in on Wednesday (March 2) and wanted to see if they had a Wii Sensor Bar, as mine had broke. If you don't know what a Wii Sensor Bar is, it is what picks up the wireless remotes activation. Without it, you cannot use your system.

When I came in, there was two associates working.. both of which were activating phones. I was second in line at this point. The next person in front of me was also going to be activating a phone. I stood in line for 20 minutes with merely a question at the time. Behind me was a man buying one pack of batteries, and behind him two other customers. Despite my annoyance at this point.. they didn't have what I needed, and said they could order one for me, I took the offer. Granted, there was no other store in town that could get the item for me, so it really was this or order it online. They said it should be in by Friday (March 4).

After waiting until almost closing time, Friday, I hadn't received a call saying it was in.. so I called wondering what was up. They hadn't even ordered it! At that time, they said they would order it Monday and it would be in Wednesday (9th).

I hadn't heard anything by noon on the 9th, so I called. No one answered. Maybe they were busy? I called ten minutes later. No one answered. I waited until 2pm and rang rang rang until I finally got someone on the phone. They didn't know why it was in, and would call me back after looking into it. I told them I had to go back to work and to leave a voicemail.

They actually did call me back, which I appreciate. They said that they could order me a wired one (the standard sensor bar) from a PartSource and it would be two weeks. They also said that the wireless one (the one I was getting originally from them) would take a few days from a different store.

All while, I'm holding my cool because I know that they don't deserve to be yelled at- NOBODY deserves to be yelled at at their place of business. However, if you are not competent to do your job, perhaps someone should train them to be competent. I requested their customer relations phone number (which is [protected] for those who have complaints about the company) but their hours of operation are closed right now, so I'll be calling on my lunch tomorrow to let them know that they have lost a sale because of their terrible customer service... so that they can get better at their job.

Keep in mind, Powell River is an isolated town on the mainland but only accessible by ferry or plane. There isn't much option for electronics. The Source is located in the Town Centre Mall. It's not very busy in this town. It's population is roughly 15, 000, and the town is thought to be a retirement town. What business the Source gets, they should be appreciative of and work for. I feel like I was working to give them my money. And in my week of waiting, I looked on Ebay and found one for less than half of what The Source was selling for, and already paid for it. It is coming from California, and with my tracking number, is already at the border. I should receive it probably in three or four days. I will never purchase from The Source again, and I have warned several of my friends to be wary of their customer service.

Resources: I work in customer service, so perhaps that is why I am expecting a higher level of customer service than I received, because I am expected to do it for my job.
In my job, if there are more than three people in line (including the person you are serving, you call for backup. If there is no backup you call a manager. People hate to wait.
I think it is horrible to say to a customer that "it'll be in on Friday" or "it'll be in on Wednesday" when I know it hasn't even been ordered. I think it's horrible to say that, even if it has been ordered and it doesn't make it on that day. In saying these words, it's like creating a customer promise. Say "I'll give you a call when it comes in, it shouldn't take more than a week or two" If you need to say anything at all.
Also, it is standard practice to answer a phone call in THREE rings, even if you are busy, and ask the customer to be on hold until you were available to take the call.