Logitech
Reviews and Complaints

I returned the product on 19 September 2023, using UPS.

that is six weeks ago. I have been chasing Logitech for six weeks now to asking for a refund. I have given Logitech the UPS Tracking details and the copy of the commercial invoice. I have been chasing UPS who advise it is sitting in their warehouse. They said it is up to Logitech to call for the return. I have been chasing Logitech for the past 6 weeks - I get passed from person to person - and every person gives me a new ticket number. Apparently it is the sales tam who is looking into this. I email every day to ask for an update, I get a new ticket number and get told, again, the sales team is looking into this. I cannot find how I can escalate this. I am extremely fed up. I have returned the item as they requested, via UPS. I have provided the tracking number. I have given UPS the Commercial invoice. And yet it is still sitting in a UPS Warehouse, and I am still waiting for my £129 to be returned to me. How is this reasonable. Who and how do I raise a complaint.

I've purchased 3 key boards with wireless mouse, no mice in the boxes or usbs. Walmart wants me to return, but there's no mouse or usb to return, so I ate the keyboards, now today I ordered just the mouse, it's in a bubble pack, shows the usb, but it's no where to be found, nevermind there's no place in the bubble pack for it to go.!@#%$%^&* () () ()_) (&*^&%$%$@! Pay attention, get their heads out of their butt, I need a mouse with a usb ty

I purchased this mouse as it was highly rated for use with architectural software and perfect for my very large hands. To my disappointment, the mouse would lose some functionality (the pointer will stop moving) if the bottom thumb button is touched. After doing some research, I see some videos Youtube on how to repair this problem by taking apart the mouse and loosening the screws that attach that button to the mouse as a fix. It semi-works and hadthis as an only option since I could not return the mouse. I find it really pathetic and scandalous that Logitech continued to sell this mouse with a defect rather than discontinue sales. I am reluctant to buy the version 3 out of concern I will have the same problem. I would try ver 3 if Logitech is willing to credit me at least 50% off to try it. P/N: [protected]; S/N: 2031LZ0G4LH8

I placed an order for the Logitech pro racing wheel and peddles over a month ago. After several calls and tickets opened, I was told several times I would get emails confirming shipment. I eventually received my order. They sent the pro wheel for the Xbox not the Playstation5 version I ordered. It has been another month and Iver made several more calls. Each time I was told the order has been approved and they were waiting for the warehouse. Today I called and was told there was an unforeseen delay. The tech then refused to place me in contact with her super and refused me information on returning my 1400.00 I paid for the setup.

I bought this mouse via Amazon on 26th September 2022. for over 2 months it worked well. Ever since i got another laptop its just not getting paired.

I have tried to pair with usb and bluetooth both but its not getting paired.

I see the green light on top and botttom are blinking fine but not the red LED light on bottom. I even got a multiple usb hub for that and tried to connect it with that, tried it on different machine too but to no use.

the troubleshoot on logitech site is of no use too.

How can i get the issue fixed?

The email address mentioned on the box for customer complaint is not valid anymore ([protected]@logi.com)

I am clueless here as to what should i do get this product working.

Logitech offers online shopping but you are not shopping with Logitech! When you browse the online store, it shows everything in stock. If you put in your Zip Code, you instantly see that your order will be delivered in two days! Do you live in the most remote region of Alaska? No worries; your item will be delivered in two days! Add items to your cart and go to checkout. When you do, you will see that your order is not being placed with Logitech. Your order is being processed by Digital River Inc and you are subject to all their policies. When you check out, two days later you get an email from Logitech telling you they are sorry but your order is being delayed. Why? When you submit an order to Digital River, they order the items from Logitech and when they receive the items, they decide when they will ship the items to you. Do you want to cancel your order because the order has been delayed? Enter the chat program on the Logitech site or call their support line. When you speak to a representative and tell them you want to cancel the order, they will tell you they will submit your request but there are no guarantees but you can refuse the package delivery with the carrier or return the items when they are received. Why? Your order is out of Logitech's control because it has been placed with Digital River. Digital River will still charge you if you refuse delivery and if you return the items, unopened, it will take three weeks from when they receive the item before they may give you a refund. After ordering, you will receive another email from Logitech, in a few days, telling you they are sorry but your order has been "picked" for shipping and cannot be cancelled. In reality, they have no control over shipping because Digital River decides when your order will be shipped. You can continue to contact support and tell them you want your order cancelled or refunded and they will tell your request in "in process" and you just have to wait. This is deceptive advertising by showing items in stock and you will receive them in two days, no matter where you live. You will NEVER receive your item in two days! Logitech is hoping that you won't order the items from Amazon and will place them with Logitech (Digital River). Do yourself a huger favor, avoid all the headaches, and don't order anything from Logitech (Digital River)!

The M575 mouse from Logitech loses connection to the the Logitech dongle that inserts into a USB port. This is in part due to a large number of USB connections in more modern computers, especially those used for gaming, video and creative processes. A wired mouse in the same environment does NOT lose connectivity.

This is clearly due to the inferior wireless connectivity associated between the mouse and the Logitech dongle.

After 18 months of use most of the keyboard lettering have started to wear away. This started with the letter T then E and moving onto R, A, S, O, H, L, N and M. Enter is now starting to wear away. This is the third keyboard that I've had to replace. I can only put it down to the keyboard being unfit for its purpose as my laptop key board that I've had for over 5 years shows no wear. When I took it back to Currys PC World the salesman said unfortunately the 2yr guarantee had run out (by 2 months). He did however point out his keyboard that is in constant use showed no signs of wear on any of the lettered keys. A bit like adding insult to injury

Last year I purchased a Logitech Anywhere mouse for about a hundred dollars. since then the rubber feet have fallen off and the right mouse button has quit working. I am a computer aided designer and drafter and use my mouse 10 hours a day, that's why I spent a hundered dollars to get the best mouse possible. I contacted support who ran me through a hundred things that I knew wouldn't work. I've been using and fixing computers for 35+ years and consider myself just about an expert. So I know the switches in this mouse are a small little plastic arms that make contact with a small copper connection. The mouse has failed considerbly and I was told they couldn't help me without a receipt or a serial number. There is not a serial number to be found on the unit anywhere.

The mouse has been acting up for about the last week and finally the rigjt ouse button quit, April 16, 2022.

I placed an order on the Logitech website and immediately decided to cancel it. I tried to find an easy way to cancel my order but it wasn't available. I had to e-mail or contact customer support to cancel the product. I used the online method and they said it will be resolved in 24-48 hours. The next day I made a call the customer support since I received a faulty email from Logitech telling me that I have a duplicate ticket and one of them is cancelled. In this e-mail, both the cancelled and the new numbers were the same and they did not reply to me following that email.

In the phone call, they told me that the order is on hold and I should wait for an update. I specifically asked him if the order will be shipped or not. He said it will not be shipped. The next day after 48 hours of waiting for a simple cancellation request I received an email telling me that my order is shipped.

I called customer support and their solution was to not accept the product when it arrives. This is a lousy, lazy and awful customer support and buying experience.

I ordered a few items from logitech but wanted to return them straight away. The website didn't work ad there was no email to contact. I tried calling but that didn't work either and I even contacted them on Twitter with no response. II would like a full refund fr my items, I never used them I just opened the box and wanted to send them back straight away but I didn't have any address. The returns processs is a mess and has caused me a lot of stress.

We purchased this device for $180 directly from Logitech. We gifted it to a daughter who used it for her school iPad. It was great! We loved the fit, functionality, and appearance, as did she. About 13 months after purchase, the touchpad became finicky and failed to work. We absolutely did all the troubleshooting maneuvers the internet had to offer, to no avail. Another 2 months later, nothing worked on the device; nothing on the keyboard would be recognized, the backlighting never worked again. Again we travailed all the internet had to offer in troubleshooting. Again, nothing. After 20 minutes to call the international support person, and dig up the email from logitech that served as the proof of purchase, we were told it was out of warranty (which we knew) and there was nothing we could do. Even in today's disposable electronics market, we feel that 15 months for a near $200 device is inadequate. I requested that at the very least the Logitech engineers in the appropriate department get a service ticket, or some notification so that they are aware, and hopefully can make appropriate changes going forward to improve device service life. We got an email that requested a photo of the device, the purchase receipt, the incident number, etc. which I believed would be the mechanism for forwarding the info to the Logitech engineers, per my request. The reply after investment was a reiteration that our device was out of warranty and too bad for us. It doesn't help us one little bit if Logitech improves this product in the future. My efforts and desire are for the benefit of Logitech and future customers, and the fact that Logitech doesn't have a mechanism to take info from a customer such as myself is truly disappointing. We now have to find a replacement device. I'd hoped to buy Logitech again, but will look elsewhere.

I raised with Logi Support on 20 Dec 21 problems that I have with my Harmony Ultimate Hub, following the addition of a new device and I received an e-mail the same day with a ticket No 8040092. I provided details of my problems via e-mail response [also dated 20 Dec 21] to the e-mailed received. I had received no response by 30 Dec 21 and e-mailed a 'chaser' Logi Support. [See attached screenshot].
I have still received no response, not even the courtesy of a holding reply...the ticket is now nearly 1 month old! UNACCEPTABLE.

Hello I'm a buyer of Logitech's mice, I enjoy this brand for my gaming, though, ive had one issue.

Both of the G703's (the one iI bought and the one that was replaced) Have ended up having the same issue with their left click. Eventually both of these have had the same problem where holding down the left click stutters the holding down of the mouse. I don't know if ill keep getting Logitech mice if this is the result I keep getting.

Re ticket number 6781395.

I am trying to connect the M510 to my laptop (Windows 10). I bought it in Sydney some time ago and can't remember where I bought it. I now live 150 kms from Sydney and it wouldn't be worth driving all that way to get help from the details (if I cold remember who it was) as required by your so called support team (see ticket number 6781395). And anyway Sydney is in Covid lockdown so I can't go there. All I want is someone to help get it connected to my laptop. All your so called support staff are doing is telling me to go to the retailer - I can't, Covid lockdown, don't they know that. And when I call your Australian phone help centre the IVR doesn't work. If you won't help me I'll throw the damn thing away and never buy a Logitech device again (and I have lots of them!). And I'll post the sorry story on social media. It's up to you.

I cannot get more than maybe 40 minutes (at the most) of battery life when using this. I don't have the bass turned up high, i don't have the base loud, it just turns itself off and wont come on until plugged into a power source. I can charge it overnight to where the green light stops flashing, but no luck
Help!

Bro explain why tfff are all underlegends on the keycaps are not in rgb u udnerstand when im in the [censored]ing dark and typign I want to see my keycaps legends so then why are they all non backlit!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?

I ordered an mx500 wired mouse and received it yesterday from Amazon. Being a senior citizen, I find that opening the packaging extremely difficult and sometimes dangerous due to sharp edges. I carefully cut around the mouse trying to avoid the cord at the bottom of the package only to discover that I had cut the cord in two at the top of the mouse. Within 5 minutes of receiving the mouse it went from package received to the the garbage. This is not the fault of Logitech but, may I suggest that the packaging be looked at for better a better experience. Thank You.

Horrible, misleading, lack of information from customer support on Logitech.
I asked multiple times if my webcam Logitech C922 would be compatible with MacBook m1 2020 that I bought recently, as Apple had told me to ask Logitech about compatibility with their products, and Logitech answered me that no, it won't be.
I asked, which one will be compatible, and she said that Streamcam Would be, so I bought a Streamcam. Then I tried my C922 on my Mac and it was compatible! The support had insisted that it wouldn't work, so I bought a streamcam, for no reason at all! and now the retailer don't want to return my money, and I have two cameras that are compatible with my computer.
I feel like a fool believing in Customer Service support. But at the same Time who can you believe if not this big "professional" company, who supposedly should know about their own products. If not them who?!

All is saved on Logitechs database, if they look for my email address : [protected]@hotmail.com customer name: tamara
I have one answer sent to me from Irish Q. with ticket number 5497929

I have purchased Mouse dated 26 FEB 2021 from Amazon, after few months the scroller & touch is not working. the product warranty is one year so I request to you please give us the solution as soon as possible. if any assistance required, you can call/revert back immediately. Please do the needful

Regards
Naresh Kumar
[protected]
Mail id : [protected]@yahoo.com