Logitech
Reviews and Complaints

I've been trying to get in contact with UE Boom/Logitech for four weeks.

This has involved two emails, tweets and a series of direct messages on Twitter, always being told "we will get back to you".

I've never experienced such shoddy customer service. No one has made any effort to reply to either of my emails regarding a problem my UE Boom 2 is having (which is still under warranty - maybe that's why they are ignoring me!)

If you ever have a problem with one of their products, expect them to bury their heads in the sand and ignore you. They're not much use on Twitter either and always seem to send the same reply without any concern or remorse at the lack of customer care.

Avoid!

First of all, i am satisfied with your products. All our work stations are your products. My only complaint is one of our m510 mouse just stopped working. We tried everything but to no avail. The only thing is that it must be defective, since the rest are working fine. Went to two places but can't find another one. Not even sure a new one will sync with the keyboard
gene chavis ea/aba
[protected]@aol.Com

My mouse was still in warranty, I tried to contact the support and I got the case number mentioned above.
I even called the support number +[protected] and got Angel to talk to me.
I mentioned my case and complaint that no one is responding to me.
She promised to take care of the problem.
Still nothing happened.
I'm pasting the emails between me and the support:
---------------------------------------------------------------------------
Dear Angel,
It has been 3 days since I replied to your email and answered all the questions you sent me.
Is this the prompt response you promised when I called you on the phone? It looks like exactly what Ryan did. Just ignoring all the emails.
How long do I have to wait for a response?

On Wed, Jul 26, 2017 at 10:01 PM Wahba R. Ayyad. wrote:
- Product P/N number: [protected]
- Product M/N number: 1314LZ00ECB8

Shipping information:
- First Name: Wahba
- Last Name: Ayyad
- Company (if any):
- Address: 1807 Oak Leaf LN
- Postal Code: 46526
- City: Goshen
- County/State (if any): IN
- Country: USA
- Telephone Number (including country code): [protected]

Thanks Angel very much, You have been very helpful.

Wahba Ayyad
1807 Oak Leaf Lane.
Goshen IN, 46526

On Wed, Jul 26, 2017 at 6:28 PM [protected]@logitech.com wrote:

Logitech

Dear Wahba,

My name is Angel, I understand that you would like assistance with your Wireless Mouse M185.

To evaluate your warranty claim further, please complete the details below.
Once all the information has been supplied, we will be able to assess the warranty claim.

Warranty information:
- Product PID or S/N number:
* If you cannot find the PID or S/N number, please provide a copy of the proof of purchase (attach a scan or photo of the sales receipt or VAT invoice in JPG format).
** Warranty is determined based on production date, if you expect the product to be out of warranty based on this, then please provide a copy of the proof of purchase to ensure that you are getting the most accurate duration of your warranty,
- Product P/N number:
- Product M/N number:

Shipping information:
- First Name:
- Last Name:
- Company (if any):
- Address:
- Postal Code:
- City:
- County/State (if any):
- Country:
- Telephone Number (including country code):

Please complete for both the residential and the desired delivery address if needed. We deliver during regular business hours (Monday through Friday from 9:00 AM to 5:00 PM).
Thank you in advance for providing this information.

For future reference your case reference number is [protected]. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to "solved". A survey will be sent to you to gather your feedback.

To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com

Best regards,

Angel
Logitech Customer Care
support.logitech.com

I have recently purchased two items from the logitech gaming website. Have waited almost three weeks for the items and am yet to recieve them. Attempted to contact support by phone in order to check the status and was told if it was related to an order I would need to go online as they could do nothing over the phone. I spent a significant amount of time attempting to contact a support line that was not directly related to assistance with one specific product and followed all prompts within my invoice emailed to me. I have attempted to login in to my logitech order account and even after changing the password cannot gain access. After failing to find any useful email outlet to contact someone with my simple problem I called the same Australian support line as before and believe I spoke to the same person, who spoke rudely, continued to cut me off, ignore my problem entirely and could apparently provide no help whatsoever. As I have purchased the items (over $250 worth of products) through paypal I am being forced to contact logitech through the paypal address and likely make a case for a refund because I was unable to contact anyone that could assist.

I am hoping that maybe someone could get in contact that can be of some use but would otherwise like to advise logitech that the support system in place is absolutely terrible and there needs to be call help for people who have placed online orders.

I submitted a warranty claim on a rather expensive mouse that stopped working after less than 6 months. It took Logitech close to two weeks to respond initially, then I didn't hear back for another week and a half. I used this mouse every day for work and I explained that to Logitech. I also sent multiple emails with no response from Logitech. I paid a premium for a "good" mouse thinking that it would last quite a while and did not think that I would have to use the warranty, but when I did the customer service was horrendous! I will not be purchasing another Logitech product. Electronics encounter problems and I understand that, but if an issue arrises it should be dealt with in a timely manner. If you buy a Logitech product, cross your finger that you do not have to file a warranty claim!

I bought an M557 mouse about a year and a half ago. In the last two months of use, I'm having a serious problem with mouse in losing the Bluetooth connection with the PC. I tested on 6 different computers with different versions and operating systems, and in all, the mouse presented the same problem. And then, Logitech, how to solve this problem? I've done everything that was recommended on Logitech's official website and nothing was solved.

I found several people with the same problem on amazon.com site, don't buy this mouse.

I wish to say how difficult it was to get my faulty mouse replaced. My letter to Mr Damien Lepore, Managing Director, Sydney, Australia did not reach him. I had the most frustrating and lengthy experience which started before Christmas 2016 to replace this mouse. There were more than 13 emails before I wrote the snail mail letter. I was instructed to take the mouse apart, take photos etc. etc and is demeaning for a lady to have to ask for help to do that. I'm sure it would be less costly and less time consuming for all concerned (client & staff) just to return the mouse, post free. Never in my life have I struck such a process before! When I had a problem with my printer, HP came to my rescue immediately in a simple manner.
Trying to find information on your internet site is difficult. I am not sure that this is even going to the right company?
The mouse has finally been replaced but I want the CEO Head Office Switzerland to explain to me why it should be so difficult please.

I bought this product a few months ago and it has been intermittent since I bought it. I have a late 2017 Mac Book Pro with Touchbar and wanted the best mouse on the market, and looking at it, the only one really designed for a power user.

When I connect to the Macs normal bluetooth, the cursor just jumps around the screen and is totally unusable. When I used the provided receiver it is useable about 50% of the time.

I paid a lot of money for this mouse and really hoped it would be a game changer for me. All I can say is that I am really disappointed and basically have a paper weight on my desk.

I would be interested to know what you are planning to do about this issue as research has shown that I am not alone with my problem and it doesn't appear that much has been done to rectify this.

I look forward to hearing from you.

Regards

Adam

Product broke 3 times and worst customer service I have ever received.
Customer service Kimi was horrible.
I will never support or buy another Logitech product again.
I purchased this keyboard from apple. It cracked and they replaced it. The replacement cracked again and it was replaced. It cracked again in the same spot.
Spoke to Logitech for replacement and one was sent out. The one that was sent it did not even turn on. Tried to resolve and was told a new one would be sent out. Nothing happenened. Called in to inquire as I got an email that said my case was closed. Got a rep by the name of kimi that was very difficult to deal with. Asked to speak with a manager. After waiting 20 mins on phone I finally hung up as I realize no one cares about my case.
Sad to say because I have always supported this company.
Sad to say that one employee can put such a bad taste in someone mouth to not want to deal with that company anymore.

I purchased a Logitech Keys-To-Go Keyboard April 19, 2017 through Apple. I do not need the item and would like to return it unused in the box. I have all the appropriate paper work. Apple tells me to contact Logitech. Logitech tells me to contact Microsoft.

I purchased this through account name: Mars Hill University
PO Box 6681, Mars Hill, NC 28754
Customer No. 519018
Sales Order No. [protected]
Invoice No. [protected]
Payment Method: Credit Card

Hello
Long story short (I'm not sure who's the general service for Logitech here in Bulgaria) but as far as I know they have returned a product under warranty (a keyboard, with the excuse that it was spilled with "white and sticky material" (sperm as later on on the phone they told me).
Well, I say that's not the case, but sure, u can say that to a customer.
They returned my product and warranty went off because of thoes sticky stuff on it. As far as I know, they didn't take it to a lab and stuff to indentefy it.

*
Here is my letter to US support (no feedback yet, and maybe it wont be)

Hello Logitech Support.
Since I can't find any other option to email ya (like sales clerk or some manager, gonna email it here)

For the past 11 years I have been always choosing your products (I have started with the Z4 speakers system)
Then I went for the chillstream gamepad, a wireless set of keyboard and mice (MX 3200), from there to my webcam (C270) and a "gaming" keyboard G103.
And as may seem to you this list mind not be that log for ya I have recommended products to my friends and family.
So why do I write this? Well, it's because I'm dissapointed of your office here in Bulgaria, and thats gonna be the end of my "shopping" of Logitech products.

My keyboard broke (a few keys stopped working) so I send it to warranty.
A week later they return it to me with notes that it has been spilled something on it, and thats why it went broke (here is the thing that bugs me,
They accused me of spilled (I can't believe I'm writing this) sperm, on it, and thats why it doesn't work (should I say that this is not the case...)
Well, at this point I wonder what kind of people work here in Bulgaria at this office, because I work with ppl, and even if I see something disturbing I won't talk like this.

The keyboard it's not like 200$ or something, it's a "cheap" one and I can easelly buy a new one, but with that customer service, who dares to talk, like this, not taking care at all? No thanks.

And the end of the day, logitech it's not a reliable anymore to me and whoever I encounter.
I hope the rest of the products which I own, and have warranty won't brake down.

Feel free, not to give a feedback, because looks like u don't care at all how your other offices work.

*

Thank u!

My UE BOOM2 speaker, purchased 24-12-2016, offered 2 pizzas and 2 album downloads with the purchase in a '2 Day Pledge', ie, the vouchers would be emailed within 2 days of online registration. My claim for these vouchers was registered online on or near 5-1-2017, then re-registered after I had not received the vouchers a week later and then a second time a few days later, both attempts well within the expiry date of 7-2-2017, both with no response. My first query was emailed to Logitech [protected]. I have since conducted some emails with Cassandra Lam, then multiple with Andrew Lieu. I have been told by Andrew [protected]) that the website had not accepted my uploaded receipt, but that my scanned and emailed version [protected]) had been recognised as correct. I have been repeatedly told that my issue has 'been forwarded to the IT team and escalated as a priority'. My last communication with Andrew was on [protected], when he offered me movie tickets instead and I stated that I would like to receive the deal purchased. I would like the original purchase agreement honoured. This has taken 2 months when they pledged 2 days.

Logitech Logi Focus Protective Case with Integrated Keyboard for iPad Mini 4 by Logitech shipped from US (bought thru Qoo10) is defective. Contacted Logitech customer support who are NOT supporting due to their terms & conditions. Supplier cannot be contacted directly, Qoo10 do NOT support such purchases.. there is NO Guarantee or warranty for such products.. Consumes so much time and trouble. I never thought Logitech products are defective and they do NOT support their own products. Logitech customer support is helpless. I regret for this purchase.

https://www.youtube.com/watch?v=IMEcXq4TXAU&feature=youtu.be

https://youtu.be/IMEcXq4TXAU

Case reference [protected]

it does not work - does not charge from purchase - you wont honour the warranty as i live in nz and purchased at an international airport (australia)- despite your policy only being for americas and asia regions - note nz and aus do not fall into either of these regions.

Apparently i am meant to ring ue/logitec to find out about product warrenty before buying - the box said 2 years - the document inside the box says nothing about country of purchase - is- note is it fair and reasonable to expect your customer to ring or check the internet (the site has no infromation on the ocaeania region - or asia-pacific) before purchase - opr are you purposely trying to pull the wool over peoples eyes.

I look forward to your response soon

Bought the Skype TV camera for $200 and after a while it didn't work, we were informed later that this camera not compatible with TV Skype anymore! but it was the ONLY reason we've purchased it! so Logitech promised us to replace the product with another with the same price range and we've sent them a prove of the purchase and all requested info after which we sent them the name of the product we would like to have instead, but unfortunately it is now more than three months that we deal with it and they refuse to provide us with it!? What is the reason, if the product we've chosen instead cost exactly the same price and it is on stock, we checked it online! We asked to speak to their Manager, and so far didn't hear from them. We do not need any other product from them, and very disappointed with the customer service, after all we use Logitech products all the time, guess not anymore...
Thanks, JemaR

0040 [protected]

I have purchased two of the products in less than two years. The warranty is 3 years on each. This one lasted less time than the first one.

Same exact problem. Left clicks double clicks when you touch the left click for single click.

I will never ever buy another Logitech product. Numerous complaints about poor or non existent service.

I bought an M570 about one year ago and now the left click is having problem. It will double click by itself where I only click once. So I went into the Logitech Support Website and fill in all the data for a warranty claim.

However when I click submit the site give me VisualForce encountered error and give me a link to email [protected]@logitech.com, so i did, again detailing everything and sent the email away..

But 5 minutes later the email auto responder comes back and tell me "We no longer process email inquiries sent directly to this address. Please re-submit your question using our web form at support.logitech.com/contact and we will get back to you as soon as we can. You can also visit these URLs for support: FAQs - support.logitech.com Support community - forums.logitech.com" and that web forum at was the one that gives me the visualforce error and tells me to submit via direct email in the first place. So there is no solution and they just give me a run around.

I looked up on a lot of forums and there were plenty of people having the same problem with this product, so i think you should do a world wide recall as this is clearly a faulty product.

I am so disapponted with this and i will stay away from this brand forward..

I ordered software for their security cameras. The software didn't work and their support people were very hard to understand. I called 4 times and was unable to get them to cancel my order and refund my money. They don't have a phone number to call for billing and or e mail to contact them. I wouldn't ever do business with them again.

I ordered wireless keyboard K350 and wireless trackball. The package arrived but had been damaged and the tape that ran the length of the box had split open and 3 pieces of tape had been put across the top. The keyboard was there but the trackball wasn't. Logitech won't do anything about it without pictures of what i received. I don't have a camera, so that isn't possible. They refuse to do anything about it. They have no customer service department, it seems. I talked to 4 different men and they all just kept saying they had to have a picture. The 4th guy refused to put me through to a supervisor. He kept calling me ma'am and he never got excited but it was plain that he had no intention of doing anything to help me. Just finding a phone # for them was a major ordeal. Whoever heard of a company not having customer service people to help you that you could reach BY PHONE!

I bought Logitech Revue years back. I had a problem and did try reaching for support. . the agent i reached said that they discontinued the product and dont help via phone, but will entertain questions/problems via email. he also said that someone will respond to the question. their website also claimed so. I have send my query a week back, but no response.