Digi-Key Electronics
Reviews and Complaints

I want to complain about the customer service of DigiKey China. I placed an order with them to buy the kv260 evaluation version of Xilinx. Many days after the payment was successful, there was no progress, but it only showed that it had been submitted. I used wechat to ask the customer service, and the customer service said that I didn't pay successfully, but I'm very sure that I have paid successfully. I submitted the proof of payment and waited for two days, but no one replied to me. I contacted the customer service again, and the customer service still suspected that I had not paid. They asked me to wait a few days to check whether they had received the payment. At this time, I was very angry and asked them to give me an answer the next day, and then the customer service angrily told me to continue to wait. Then I contacted customer service the next day and found that I couldn't contact customer service anyway. They hacked my account and refused to provide service. I'm very sure that I refuse to provide services because I can contact customer service with other accounts. I have to spend a lot of time looking for other contact information to solve the problem. Now my account is still unable to contact customer service.

Hello,

I always have a hard time getting answers from Digikey
Placing online orders are easy, however as soon as there is a discrepancy on the order, or shipping or have a question I need to send 4-5 emails to get a reply.
It's been 2 days that I've requested CUSMA (Canada United States Mexico Agreement) and I've yet to get an answer. If I don't get the document by the end of the day my custom broker will charge me a fee.

I noticed when dealing with big companies there is no customer client relationship. We are just a number

After placed order, Digikey asked us to make payment. So, we did. But immediately advised us that Digikey had no inventory to ship and did not know when Digikey can ship. Very very very unprofessional & disappointed. Originally we respected Digikey very much.

I would like to make a complaint against digi-key electronics singapore. I placed an order online on t26/8/2020 under sales order no. [protected]. It's been more than a month but I have yet to receive the ac/dc converter 24v 600w (1776-1556-nd). Initially, I used the live chat to follow up with my order and they responded, saying that the part was due to arrive approximately by sept 20th but had not arrived yet and so they would need to contact the vendor to get an updated delivery time. They mentioned that they would email the vendor to expedite the delivery the following week, when the part was back in stock. This week, i'm following up regarding this matter and they mentioned that they've not heard news from the manufacturer. For the past few days, i've tried emailing, live chatting, contacting the call center and they have not given me a proper response/answer. Please look into this matter and provide a satisfactory answer. Thanks.

I sent an email to Digi-Key on 04/01/2020. They have not responded.

There is a MAJOR problem with My Account. None of my orders for 2020 are recorded in My Account. The last order listed in My Account was in 2019. I have made several orders in 2020 and they are not registered. Please fix this issue and register my orders into My Account.

MOST importantly, I am not receiving my final invoices. I used to receive my final invoices at my email: [protected]@utk.edu. Now, I am not receiving my invoices—this is a MAJOR Problem. Please send me my final invoice for Order # [protected]; Order Date: 26-Feb-2020; Invoice# [protected] in the amount of $27.98.

I called last month about this issue and at that time, I requested that these problems be CORRECTED. THIS IS MY THIRD REQUEST TO CORRECT THESE ISSUES.

Janet Carnes
[protected]@utk.edu

It was confusion at the bengining that only a picutre of one module of the development kit was displayed on the website of the products, while the datasheet indicate three modules of the developmente kit plus power supply, USB memory stick with software tools. I have made a call to the customer service to check whether all three moduels and accesarries are included and I was told they would all be included. To make sure it was correct, I sent email and was replied with the same answer. However I have only received one module. I tried to contact the constomer serviced a few times in last two months, but they just complaining the manufacture as if it is no thing to do with them.

Extremely complicated web-site... they live in the past century... they asked me to send them a personal ID copy by FAX !
Where I live there is NO fax for the past 2 decades !
Their web system seems to be from the 80's decade.
On their web-site you have to have for a 12 dollar purchase:
Username
Password
Web ID
Access ID
Customer Number
Sales Order ID
Purchase Order Number
They don't send you an Invoice once the on-line transaction is done...
They labeled the items I wanted to purchase, FOR EXPORT, and I had to fill-up a questionnaire to explain the Exporting ! Although the shipping address was Plantation, Florida !
3 days after I purchase on-line, they sent me a letter asking for a copy of mi ID by FAX !
A total nightmare.

I bought phone batteries from the website www.digikey.com. I placed the order for 3 batteries, and I haven’t received any confirmation email or the tracking number. I received only 2 batteries, but the third one never arrived. I sent several emails to the seller and asked about the battery, as well as I told to return money. But they ignored all communication with me. Please, if someone here had the same experience, can you help to return money back?

Digi-Key acquired me as their customer when I began
shopping online for a vendor that carries the majority
of their product lines, but in particular, they had a good
price on an item I thought would come and go quickly
(a prototype version of a surface-mount microcontroller;
the prototype version is DIP-20 package). There wasn't
much stock on these to be found online, and Digi-Key
seemed willing to take the risk to buy up a good lot of
them. What's more, when more of the same item became
available from the manufacturer (again, in limited
quantity) Digi-Key bought up a good supply of them,
and offered a good discount on quantity purchases of
them.

All the usual customer satisfaction issues went smoothly;
but the shipping kind of surprised me -- something about
the way Digi-Key packages things, I think, is special --
deserves unique praise. Of all the dozens of online
purchases I've made from vendors in several different
(unrelated) product industries, I've never seen anything
quite like the Digi-Key shipping department's own
'product' -- the shipping carton and packing materials.

All I can say (at loss for words) is these guys set a standard
for the competition, when it comes to the packaging (the
outer shipping carton). I can't think of a way they could
have improved it. Ironically, the one way I can think of
that might improve it a little is the same quality that
attracts me to it .. their logo is impressively emblazoned
on the shipping cartons, which I think might invite theft
enroute (esp. a blind drop from UPS to the doorstep).

OTOH I doubt any of my neighbors would have a clue
what Digi-Key vended (electronics parts for manufacturers
and researchers and students of EE).

Would I buy from them again? You betcha -- my first
stop when shopping for electronics parts online is
Digi-Key. I don't need the hassle of finding second
sources; if DK doesn't have it, only then do I look
elsewhere -- unless it's a can-wait item or something
I think an underdog vendor might have an older replacement for on a non-critical item -- bread and
butter things I can take a risk on with an untried other
source. That's when I'd pass on Digi-Key; when it was
a price-point issue I consider an industry-wide problem
and thought I could beat the system by scouring obscure
suppliers for surplus and this sort of thing.

Summary: No problems here; everyone should try them
one time and see for themselves -- Digi-Key deserves
the title of 'industry benchmark' and, I think, more. Can
they lower prices? I have no idea. I wish someone would
lead in this; I don't see it as being likely.