Remanufactured.com
Reviews and Complaints

This [censored] has had my engine for over a year. He has excuse after excuse after excuse. Last excuse is that a raccoon fell through the roof of his shop causing a water leak into my engine. After all of this he tells me he is sending me an invoice for additional required work. He has been sued so many times the Attorney General of Indiana knows him by name. All of his addresses, even the Las Vegas, NV address, are UPSP or UPS post boxes. This guy is so slimy he gives Indiana a bad name. Stay away from him, his shop, his work. Pay extra and get the work done, done correctly, and have your engine returned to you!

Guys a know it all [censored] and a condescending [censored]. Go elsewhere. Tried to inquire as to whether he had a replacement for the motor that's in my van. He starts by telling me ford didn't ever use that engine in a van. Wrong. Any and all ford documentation on the 61-67 econoline vans has the 170 listed as one of the main motors used albeit a small one. Then he asks if I know what a long block is so now im being quizzed and he says he doesn't want to seem rude but can't waste his time explaining what things are. What a dick

I ordered and paid for a rebuily engine (International Harvestor 304) based on information provide don the remanufactured.com website.

I paid for the engine on March 10 2021. I paid Three Thousand Seven Hundred Forty Dollars and 00/100 cents****.

After payment I received a confirmation:

Dear Mr. Lownie,

We received your payment for the 304 International Harvester. Your order
is now on the board for completion. The estimated completion date is
04/09/21- 04/16/21. Please fill free to reach out to us at any point. As we
make progress on your order we will be sending updates.

Thank you,
Rose
Customer service

The delivery date has long passed. They informed me of an initial delay when I inquired, but since then they are not responding to inquiries via email nor answering the phone.

On March 25th I received this message:

Dear Mr. Lownie,

Your order is going to be started 03/30/21. There are 3 more engines for
completion before we start yours. Dean did say he believes the cylinder
head guy has your heads on his bench though. He will likely be working
on them tomorrow. If I can answer any further questions please let me
know.

Thank you,
Rose
Customer service

I am no longer receiving responses, and the phone is not being answered.

Ken Lownie
[protected]@gmail.com
[protected]

In April of 2018 I had made arrangements with Engines LLC for the professional remanufacturing procedure on my Volvo AQ 131d 4 cylinder 2.3L marine gasoline engine. I was required to pay $ 4045.00 in advance, this money included shipping to and from my residence to the engine remanufacturing facility in Merrillville Indiana. I paid by personal check number 2320 on 1 May 2018. The company had claimed to perform the engine remanufacture within 60 days, as stated on their website link (http://remanufactured.com/Inboard_Marine_Engines.htm) this time frame would have put the completion date at around mid-September of 2018, at that time I had begun the first of many inquiries into what the status was on my engine. This is when much disappointment and constant excuses began. I had received many new completion dates since then. I have a record of e-mail inquiries from September 2018 through August 2019 each time I was told a new shipping and completion date. The total amount of time the engine was at the remanufacturing facility was approximately 15 months rather than 60 days turnaround as claimed by the information on their website. When I finally got my engine back on 08/26/2019 I noticed a plug inside of the cooling water port where the water pump mounts to the engine. When I delivered the engine to the marine repair facility for installation in my boat, the Mechanic recommended that the engine go to a local machine shop for inspection due to problems that he spotted. The engine was delivered to WSK machine in Roseburg Oregon for inspection. After inspection it was determined that the rods and main bearings had never been replaced, valves were out of adjustment, and head bolts needed replacement and cylinders and crank shaft needed cleaned honed and polished. It became very apparent that the remanufacturing facility in Merrillville Indiana did little in the 15 months that the engine was in their shop, besides take it apart put it back together with old parts paint it and send it back. It is my understanding that this company has been doing shoddy work for quite some time according to the better business bureau and reviews by other customers on the internet. I feel very foolish for sending my engine out for a remanufacturing job and wish I had checked the BBB before I did it, as it stands right now I paid $4045.00 and had to have it repaired properly for an additional $845.00. I feel it is justified that I be refunded the full amount I had paid out
Thank you, Rod

Ordered a motor 6g72 TT to be rebuilt, dean told me 30 days, months passed by I called and the said the crank was bad, ok fair enough wait another 2 months no call no email no nothin, I call again he tells me this time hes waiting on parts, another 2 months go by still no communication, the excuses never end these people are scam artists, it took the police and FBI, and a court case threatened upon them before I finally got a check for my money back a year later, DO NOT ORDER FROM THESE CLOWNS

Ordered motor dec 18 2018 it's now June 6th 2019 no motor no money, if your reading this your [censored]ed I've called and they just keep making excuses and push the ship date back, emails do nothing, I'm out 4 grand, I'm going to the police soon, huge scam do not buy from them, but if your reading this you already did and your screwed but hopefully somehow we can all get our money back to find and actual machine shop...

I guess I'm the most recent fool. After Paying them for an engine a got to me and it was the wrong engine. Understandably upset I contacted the company day eggs me to send the engine back along with my core. After they picked up both engines I didn't hear anything from them so I had to contact Them about a week later. They wouldn't answer my phone calls but the lady Laura I think send emails of the 2 engines saying that they were not ship correctly and I would basically be responsible for any damage that was done to the engine that they sent. After that they didn't answer any more of my phone calls and said that they would only contact me through email. They said it would only take week maybe 2 to inspect both engines. A month later I still don't have any idea what's going on with the engines nor have I spoken to anyone. And then I found this page of complaints and am horrified that I am the next fool in line. And then I found this page of complaints and am horrified that I am the next fool in line

I ordered a rebuilt engine from these clowns on June 2, 2015. Should have know something was amiss when they wanted a wire-transfer of all fees up-front. Was told to expect about 30 days for delivery and after 4 months of getting nothing but excuses, I demanded a refund and now am not getting that. With them, it's one excuse after another. They won't even give an address where they actually are. Found dozens and dozens of others who have complained about this "company", but to me, it doesn't even look like a company. looks more like a traveling band of thieves who hide behind false area codes and non-traceable phone numbers, P.O. boxes and remailling services. Someone needs to shut these people down!

The Engine Center will take your money and promise an engine, that never gets delivered.
I paid $3467.50 via bank to bank transfer on June 8, 2015 for a 1988 3.0L HO Mercruiser engine including an extended warranty, an oil pan and all shipping costs. As per Dean this would be finished in approx. 30 days from payment. A month goes by I email Laura in customer service, 4 days later she responds the engine will be ready for shipment the following week, they're waiting for the cam shaft. 10 days (7/16) go by I hear nothing I email again, she says she'll need to speak to the shop. 5 more days go by, hearing nothing I email again. At this point Laura says they're still waiting for the cam. 7 more days go by (7/28), no word from them, I email again. Laura says they've given up on the first cam and had to order another. I am getting really concerned now, things are not adding up. I request a full refund. Laura says they will not cancel or refund my engine, that it's on schedule to ship in 5-7 days. So 8 more days go by (8/3), Laura says the cam is expected in 10 days. After the 10 days go by I need to contact again (8/12), she then claims the cam shipped from California the day before and it's expected by early the following week. 8/20 and no word on the motor, I email Laura again she says they're hoping the cam is in a huge parts order. Forget trying to reach them by phone, they very rarely will even answer or return a call. 8/24 Laura says the engine is on schedule to ship between 8/27-31. I heard nothing from them in that time frame, I request a full refund again on 9/2, also informing Laura of my plan to take this matter to the Attorney General in their state. Laura again says she will not refund or cancel my order and again claims they'll have the motor ready for shipment in less than 10 days. I can not allow this to keep going on same old story, I filed a complaint against this business on 9/3 with the state attorney general in Indiana. On 9/14, 11 days later, I email Laura again asking about shipment of the engine. She was highly upset I filed the complaint claiming I am well aware the motor is in progress. I have absolutely no indication or proof that production has even started. This has been going on for too long, 30 days turned into 114 as of today! What a nightmare, unfortunately I did not find the dozens of complaints against these people until it was too late. I do not understand how these people can even still be in business.

June 3, 2015, placed order for 235 long block engine for 53 Chevy truck rebuild. Quote 30 day delivery. July 3, called and was given 14-17 days, August 6, called said they were swamped and it would be 2 wks, called to cancell my order and they claim it's a custom order and will not refund my money. They refuse to provide an address of their manufacturing facility and I highly doubt they have one based on all the people that have filed claims. These people are running a fraudulent business and should be shut down.

We ordered and paid in full for two marine turnkey engines on 9/7/13 with a delivery of 30 days. It is now 90 days later and we still cannot get a firm shipping date. When we can get in touch with Laura in Customer Service, she has told us on six different occasions that it will be 1-1 1/2 weeks out using different excuses every time. After we accused them of not being a legitimate business and demanded a refund, she went off in an email about believing what we read on the internet, including a review of our business and the boat yard we want the engines delivered to as well as links to their Engine Return Policy. Not surprisingly, she remains unwilling to provide any proof of the engines actually being produced or a firm shipping date, as we have continually requested. We have already contacted the Better Business Bureaus in Indiana and Nevada for The Engine Center and Remanufactured.com, respectively and will also register complaints with the Indiana and Nevada Attorney Generals.

I ordered a Mercruiser 3.0 HO engine from The Engine Center in Early April 2013. After speaking with Dean I felt very comfortable and he said I only needed to put half down and the other half in THREE weeks when the engine would be ready to ship. They have been telling me constantly that they are waiting for parts or that there is some other kind of delay. I could never get a returned phone call, but could usually get a returned email within a few days. I thought this was odd but it made me feel re-assured when I would get an email. In August 2013 I received and email stating that they finally got my custom camshaft in and my engine would ship on a certain date in August exactly one week later, but I needed to send a payment to them before they shipped it. They even asked me what color I wanted the engine. I did not reply to the email, in the hopes of receiving a phone call. I finally responded to the email 2 weeks later with one word. Black. I wanted my engine black. I received no response. After waiting two more weeks of my response to the email I fianlly called from a different phone number and was able to get an answer! Wow. They said well let me go look in the shop. YEP! she (Laura) said. Your engine is on the stand. It can't be more than a week, Week and a half before it is ready to ship out. 4 weeks later have not heard or received any correspondence from them.

Ordered a rebuilt Mercedes engine after being told that all moving parts will replaced with new parts. Paid almost $6000. After more than a month of silence, they claimed waiting for parts. Another month passed and after threat of order cancellation the engine was shipped within a few days. However, the engine arrived using parts that are obviously pretty worn out, the gears for the double chain are not usable and the chains looked used. I won't know that if my mechanic just installed it. However my mechanic called and asked me to be in his shop. He pointed out all the visible and obvious defects and shoddy workmanship and worn out parts that he won't install it and insisted that it be returned. If he installs it, he's liable to some extend an implied warranty. He had no confidence that the engine will last even three months. The subsequent dealing with this fraudster was pretty predictable. No return, no rework, no refund. I found this company through Google and the way Google search works is that whichever company bids the highest for ad gets to show up first and complaints of any kind are listed way down that they are almost invisible. You have to search and specifically search with the word "complaints" or else they won't even show up.

This is a dishonest company doing business and a scammer. Anytime a business won't take credit card and want payment up front 100% is a scammer and fraudster living customer with no recourse should things go wrong. All it has to do is do the job right and deliver what it promised with acceptable parts and make every customer a happy one for repeat business. I grew up loving the people in the Midwest, met alot and did lots of business with them even though I don't live there. But this company and the people in it are out to make a buck without regard to the quality of their products or services. Every unMidwestern like.

I'm surprised this company is still out there cheating customers, using various other business names and alias, such as The Engine Center, with many different addresses, incorporated in Nevada or elsewhere, and even has a deceptive phone number with area code 415 which is San Francisco.

So I'm stuck with this unusable engine, out of $6000 and hearing these guys laughing on their way to the bank with my money still there... What a fool am I!

For all of us victims, we should band together and do something about them and get our money back and get them out of business.

I ordered a 1987 454 mercruiser turnkey motor from remanufactured.com for $5490. When it was delivered it had automotive parts on it and they were not usable on a marine engine as well as the wrong exhaust system Remanufactured.com was fully aware that this was going into a 1987 SeaRay Cabin Cruiser to replace the 454 mercruiser that was damaged. When the engine was installed and taken out for a test drive, a leak in the oil pan was discovered, the leak is 100 drips per min. Needless to say the engine needs to be removed and gaskets replaced. We are worried that this engine was made for a car and that the rocker arms in the engine will be for a automotive engine, not a marine engine. The cost to pull the engine and repair are over $1600. We have sent a video showing the oil leak, pictures of the automotive parts, many emails and phone calls and to date we have not received an acceptable response. We are looking for remanufactured.com to reimburse us for the automotive parts that were not usable, the unusable exhaust system and the cost to repair the engine.

On August 27, 2007, I purchased a remanufactured engine for a 1984 Cadillac Seville from Remanufactured.com. I also purchased a 3 year 36, 000 parts and labor warranty on the engine. The cost of the engine, the warranty, core charge and shipping totaled $2375.00 It arrive almost 2 months later, after several delays. While restoring the car, my mechanic took his time, ordering new parts when possible from GM. This process continued throughout 2008. In early 2009, I started driving the vehicle short trips to break in the new engine. After only twenty-five (25) miles, the engine developed a knocking sound. I hired a second mechanic to check on the problem. One of the steel sleeves had slipped loose and a rod and bearing had broken. Basically, the engine failed. In addition to the failed engine, I never received a refund of the core charge of $300 for the old engine that I returned to remanufactured.com on 3/31/09, and they received on 4/6/09. I have made numerous attempts to contact the company by email and telephone, with no response and no satisfaction. I am now requesting a refund of my original purchase price of $2375.00, at which time, I will return the engine purchased from Remanufactured.com

If you still have not resolve your claim you need to follow your customer complain so they can be prosecute by the state general attorney.

If you are involve in any unfair fraudulent business practices from AA Rebuild / Abacus Company / www.remanufactured-engines.com / www.remanufactured.com / www.rebuilt.com

You all need to fill out a consumer complain with these different agencies:

Indiana General state attorney (Business is conducted in Indiana)
http://www.indianaconsumer.com/consumer_complaint.asp

Nevada General state attorney (Company is register in Nevada)
http://ag.state.nv.us/

FBI The Internet Crime Complaint Center (IC3)
http://www.ic3.gov/default.aspx

If you paid with your Paypal account
www.paypal.com

Better Business Bureau (File complain as Remanufactured.com)
https://odr.bbb.org/odrweb/public/getstarted.aspx

Rip-off (File complain as Remanufactured.com)
/link removed/

Complaints Board (File complain as Remanufactured.com)
http://www.complaintsboard.com

The Squeaky wheel (File complain as Remanufactured.com)
http://www.thesqueakywheel.com

It really work I got a check from all the pressure they got from the consumer agencies.

These people need to be stopped from taking our money away for no reason, so take your time file a complain, if we all do it they will be prosecute and you will get a refund.

They offer remanufactures engines and engines parts but they are actually shipping used non remanufactured parts, I bought a set of heads for my boat thru their website advertisement and close the deal thru the phone with a customer service for the amount of $1544.00. I was told that for that price the item is new not remanufactured. After receiving the part it was use but I made no complain about it as long it work it was fine for me taking in consideration that I'm in Florida and they are in Indiana (1346 Miles). As soon as my mechanic install and start the engine we start to see problem with the heads having to disassemble half of the engine and inspect the heads and realize the scam. It’s used non rebuildable heads. Now their customer service are not allow to discuss the issue they just want to to send and email and wait for their answer.

I ordered 2 remanufactured 500 cadillac engines $4935.00 in April of 2008. They sent older models than I ordered, they where not fully assembled, missing parts and some of the parts they did use where unserviceable or partially cleaned. I tried to call them, no response yet. The company who actually did the remanufacture? was Blaines Motor Supply Co. in Dallas Tx. I called them [protected] and received a bunch of BS about the problems I'm experiencing. I've been a licensed mechanic for 25 yrs. and order 4 of these engines per year. I've never even seen an overhaul this bad and to call it a remanufacture is a joke.

I ordered and paid for an engine on December 18, 2007 from remanufactured.com. I was told it would ship in 21-30 days. Almost half a year later, (todays date is May 28th 2008!), I have not recieved my engine. I rarely get return phone calls or return emails. When I do, I get excuses and inconsistent information and promises of near delivery. If ever I receive my engine, I have no hope that I will be able to enforce the 1 year promised warranty as they are unreachable. My next step is to call the police, Better Business Bureau and an attorney to seek treble damages for deceptive trade practices. Any help or information anyone can give me on this company is greatly appreciated.

Boy, I wish I had found this website before I shipped my motor. Sent my motor and the money. Now, after four months I still have no motor and no money, even though they said it would be about three weeks turnaround. Can't talk to a live person anymore, and can't get a response.

I still like to do business the old fashioned way, but this has really been an experience. No point in chasing because it's too far away.