ClinkInks
Reviews and Complaints

We bought 2 cartridges that were clearly marked as compatible with our HP printer. Upon receiving the cartridges they were clearly marked that they would NOT work with our printer. We contacted the "customer service" line; which is a joke, and were told that they would work and if they didn't they'd refund us immediately. That was 2 months ago. They promise us refunds that never come. Beware...

I submitted a request to return product on 9/15/22 and was told I would receive a response in 7 to 10 days. I called on 10/1/2022 as I had not heard back. The CS Rep stated the return had been approved and she or her supervisor would email me before the end of the night with the return instructions. I received nothing. I called back again on 10/6/22 thinking they just didn't get to it and this CS rep stated it was not authorized to be returned and the contract allows for no exception. 6 months to return. This rep stated no exceptions for COVID. They state they record the calls and these 2 calls I hope can be reviewed. There were no notes in the case for my many emails or my call on 10/1/2022. I will not do business with this company again. VERY POOR CUSTOMER SERVICE. No responses and conflicting information on the return. The money saved isn't worth the headache. I'll buy elsewhere going forward.

I have not yet received a refund for the NONfunctional inks I returned on July 27th (it is now August 11th, so almost two weeks ago). No one can tell me if it has been received, because it "might be in the warehouse, but we can't track it". This is because ClickInks uses an ANTIQUATED system of "postage due" return mailing postage that CANNOT be tracked by anyone - them or me. Any other company to which I have had to return merchandise in the last decade uses pre-paid first class US postage the provides a tracking number. I will not be satisfied until I receive a full refund for all the ink cartridges I returned.

Ordered some ink.. came two weeks later. The ink didn't work and I called their 1800 number and asked for a refund and they said just give them the tracking number and it will be refunded once received. It was all Email communication after that... I gave them the tracking number and they got it. I waited a week and no refund; I emailed and no response for two weeks. Then I get a refund for $7 (I paid $20 plus shipping back) and an email another that simply stated you got a refund of $7 (no sorry for the late response or explanation on why the kept the other $13). I emailed back asking why I got a partial refund and it's been 2 weeks with no response. I really don't care about $13...I wish I had read the reviews and it sounds like they need money more than I do. But never again! Buyer Beware!

If it's possible don't buy anything from them. Or you will really regret it.
They are very irresponsible and unreliable.
The quality of the inks leaves much to be desired. And needless to mention that the inks are not cheap. So assuming how much they earn from selling the inks, we can say that they have enough money to hire professionals for technical support to work with them. It's a shame. This company had good chances to be a great one...

I have bought ink cartridges from them 6.01.2017. After 3 days I got an email from them saying that my item was out of stock. They offered other options and refund if nothing suits me. I decided to take my money back. they said they will recharge within 9 business days.
Still waiting for my refund - now over 2 months. Where's my money and when will you finally refund?

Do not order from this company! They steal your money and the ink is bad! Customer service is rude and unhelpful. I ordered so much ink it is now out of warranty but only 7 months old. ALL BAD. Rip off! Beware! Company will do nothing...Technical support picks fights and tells you to buy more ink! I submitted a complaint to the BBB and Clickinks will NOT reply. Go figure!

I have done precisely the same thing as apparently others, per complaints filed. I have purchased from Clickinks.com at their prompting, not mine! My credit card was charged $ 228.51 for Lexmark toners on Feb. 2, 2017 and I was almost immediately advised by a company email that the items were not available with a prompting to make other selections. I replied to the email that I observed this to be a "bait and switch" and that I wasn't interested in any further purchasing while demanding an immediate refund of any and all moneys charged ASAP. Today, the 12th, I observe that $ 228.51 was charged the 2nd of February, 2017, and is not yet refunded. I have called my credit card company and will be following this up with it but also with the US and Florida Attorney Generals. If this is a routine practice for your company, it could give rise to a highly viable deceptive practice class action in my own estimation. How many other consumers are there who have been so deceived and not refunded? Where no timely refunds are made, the activity could also rank as criminal. Sincerely, Bonnie L. Kift email: [protected]@aol.com

dear sir I am emailing you as I want to cancel all my order what you said I ordered this morning. after checking my emails later I realised you put four more products on my account. the item I ordered was £33.12 pence. you also want to charge me for product number 69kba7bx £176.35pence . the next one is g7xg49ex price £51.02pence. the last one isl99g3lbz2e I know for certain I did not order the items as im a disabled pensioner and what the hell would I want with a personel training secions for I have also spoken to my bank and they said to email you n and they have put a stop on my account so please im asking you to cancel all my order and please take me of your data base. I will take the matter further if I don't get any response to my email thank you s . jackson

I ordered 3 cartridges ...but did not realize they were refurbished. Upon receiving them I called the company to return. I got a return number, went to the PO and got a tracking number and off they went ...2 months ago. The tracking said it was received to the company, but I have not rec'd a refund in 2 months. I turned this over to the BBB and they are looking into it, but they will not reply to them either. DOES ANYONE KNOW WHO THE OWNER OR CEO IS?

I bought several ink cartridges from this company and they did not work. I spent over three hours on hold because no one seems to answer the phones. After 5 emails and 11 phone calls, I finally reach Sueda who apologizes and says she will send me a trouble shooting guide for installation immediately. She does nothing. Three days later I manage to get through again and speak with Melica who sends me the troubleshooting info and then asks me to send photos to prove that these items were from them and now they are leaking. I send 7 photos. Melica told me it would take 48 hours to get approval for replacement or refund. I have not heard a word from them since. I have emailed them every business day since 1/26/2015 and still no answer. Since I used a Groupon to buy some of the inks I have also contacted Groupon about this. Most recently I have made comments on Facebook and Twitter to let all my friends know not to EVER buy from Clickinks! That business is a joke. Customer service is non-existent.

I purchased a compatible replacement ink cartridge for my Epson Picture Mate 500 printer. When I replaced the original cartridge, the printer would not recognize the replacement cartridge and when I tried to remove it, the cartridge was stuck. I eventually pried it out of the printer, and discovered that the cartridge is not compatible with this printer. It has teeth on either side that catch when removing it. When I put an original equipment Epson cartridge in, the printer would not recognize it. My printer is damaged beyond repair. Contacted Click Inks customer service, was told that the cartridge didn't damage the printer I damaged it when I forced it out. They refused to give a number for corporate headquarters. Do NOT trust their products. They obviously do not test them.

I'm glad that I Stopped before I Started with this business. I ordered 3 cyan & 3 magenta cartirdges from this site last week. Our accounting people wanted a filled--in W-9 form. And after calling & e-mailing a number of times over many days, we got no response at all. I even tried to use their "Live Help" and no one ever picked up. I did some searching online today and found a number of reviews that said that ClickInks.com is a Scam site. So I cancelled my order. Hopefully they will acknowledge my cancellation.

Horrible horrible company! They keep lying and lying to me about the delivery time. I ordered on Monday afternoon and the website said FREE SAME DAY SHIPPING. On Wednesday, AJ the rep told me it was out of stock (same lie they used to every customer) but would be sent out that day. Thursday Krissy told me it has not been sent out. However, she "honestly" believed it would be sent out today, and it will take 3-5 business days to arrive!

She offered me 10% discount on my next order. Believe me, this is the first and last time I will buy anything from clickinks.

I placed an order with ClickInks on 1/27/2010. After my credit card was charged I received an email saying the items were out of stock. I attempted to cancel the order and was assured that the order was canceled as of 1/29/10 and that my credit card would be refunded within one full billing cycle of 30 days. I waited for two full billing cycles and did not receive a refund, so on 4/18/2010 I sent an email once again asking for a refund. I received a response saying that my account would be credited "no later than" 4/23/2010. As of 5/10/2010 I still have not received the refund and I have disputed the charge with my credit card issuer.

ClickInks talks a good game but they seem to be incompetent at best and possibly downright dishonest. I never had any problems with ASAP Inkjets and regret that I gave Clickinks a try. I strongly advise against doing business with this merchant!

I had placed an order from www.clickinks.com on the 8th of January. It was a special but 2 get one free ink that indicated that the items are in stock.

When my recipe arrived to my email it said some of the items are on back order and asked if i would like to ship them separate, i accidentally hit yes. So I immediately used the online chat to contact them and informed the lady (Monica) that i do not want partial shipment of the order until all the cartridges will be in stock. That was disregarded and partial order was shipped anyways. I had also asked the lady of the back order ship date she said she does not have a date and I should come back later on.

Jan 14th

I am back on chat with Monica, who said she never heard me saying I wanted to keep the order together. Asking when the back order will be in she replied “Monica: I do apologize, it's showing the backordered item is still currently out of stock. The inventory date has been pushed back until 1/19 which would be on Tuesday.” And assured me that “Monica: Correct and it would ship immediately.”

I had asked her to put a date on it “Monica: Depending on what time it gets here, it would ship either on 1/19 or on 1/20 and it would be around 3-5 business days. Unfortunately I wouldn't be able to give a specific date as it's with the post office, but the usual time is 3-5 busines days.”

19th

This time I am talking to Sheri through chat. I asked her to see if the order has been shipped out

“Sheri: I show that the order was partially shipped and the backorder item will be in on 1/20/10 and then we will ship it out to you.”

22nd

Monica: We do apologize for the delay and the inconvenience. We were temporarily out of stock for some of the items listed in your order, however, we did receive inventory. Your order will be shipped within 24 hours and you would then receive an email confirmation with a tracking number. Thank you for your patience and business.

At this point I have read enough of the reviews about their ink cartridges not working, bad customer service and non refund.

There are already hundreds of complaints on various websites about this company:

CLICKINKS is a fraudulent company. DO NOT BUY. I placed an order with this company on November 16 and my account was immediately charged. When I received email saying they were out of stock, I checked company reviews and found this company has a horrible reputation for charging and never refunding. THANK YOU everyone for your feedback! I cancelled the order on Nov 17 and received an email confirming the cancellation "PENDING APPROVAL BY THE MANAGER." The credit has never come through on my credit card. Yet Clickinks is still the number 1 sponsored link on Google's search page. Their scam is obviously lining their pockets with our money! Have complained to Google; am about to report to FTC. Any other ideas to helping to close this company down?

Clickinks.com is a sorry excuse for a company. They should be investigated by the BBB. I placed an order with them at the end of September. I received my order the first week of October and did not open the package until I needed a new cartridge for my printer (the end of October). When I opened a blue cartridge, it had already been OPENED. The cartridge was also USED. I decided I would let it go and try another cartridge...you guessed it...also USED. I called the customer service department and they informed me that the 30 day refund policy had passed. I asked to speak with a supervisor. After all, THEY had sent me a USED product, the 30 day refund policy should no longer apply. They connected me with him, and needless to say, he didn't believe me. I had to send the entire package back to them (it cost me $11.00) for him to give me a refund. To top it off, the refund had taken off a 6.95 shipping fee (which is in their policy if you receive free shipping) which the supervisor had originally told me would be waived. After calling again, he told me the system takes it off and he has no control over it. Basically, I spent $17 for no product and to be extremely dissatisfied. DO NOT SHOP FROM THIS COMPANY. Hopefully I have made enough dent to put them out of business.