Cadillac
Reviews and Complaints

I recently traded in my 2020 Cadillac XT6 for a 2024 Cadillac XT6. In the 2020 Cadillac I could browse my USB while driving, this feature seems to be disabled in the new car. I spoke with two dealerships in Columbus and they seems to think its an added safety feature that was implemented. I also have Siri in my car and it is fully functional while driving, Siri has just as many button to push as the USB. I would like to have my USB browsing enabled while driving

My wife purchased a 2019 Cadillac XT 4 from Cincinnati Cadillac on 4/19/2023. The car was certified pre-owned and was put thru a supposed inspection prior to our purchase. Upon driving the car we found most of the functions on the steering wheel not operable. We were told to take the car and they would repair the issue. We since have found two other problems and reported them. We have been told to take it to another dealership closer to us and have them repair the car. Neither dealership will repair the car and are placing us on hold when we call or not returning phone calls. We are asking for the car to be repaired and prefer not to involve an attorney, please help

I have always wanted a Cadillac but after owning one I am very disappointed in the company customer service. My first problem was with the headlight covers fogging up. Driving a night with only the low beams on should be classified as a safety issue. My local Cadillac dealer buffed them out and charged me $45 which was very little help. I couldn't believe the quote to replace the covers! Now my CUE screen is starting spider web cracking. I called the dealer to ask for a quote to replace the screen. They told me they only replace the whole CUE system when this happens. I got a quote of approximately. $1400! Researching the web I found my problems aren't unique and there have been class actions suites against Cadillac for replacing them. Cadillac was always the top of the line but after owning one I'd never buy another, the company doesn't stand behind their product. I can't even trade mine off without replacing the CUE screen.

Good morning,

I have a complaint on one of the dealerships that was listed the brand new vehicle on AutoList:

I had an experience yesterday with Trinity Cadillac located in Englewood NJ charging $13,000 above msrp while advertised exactly at MSRP price

I took a picture of their breakdown, I totally understand that need to make profits, but 13,000 dollars on top - it’s FALSE advertising plus they asking to finance with them and recommending to refinance after 6 months so they can get paid from a bank as well.

If you decline to finance with them they said they will not sell the car. Anyway no one in the right mind would ever do that, especially when vehicle was in the market over 81 day literally showing that they can not sell.

I would like someone to give them a Huge Warning that customers complaining about False advertising and tricks that Trinity Cadillac from Englewood NJ is trying to do or maybe already done to many of your customers.

Will wait for your response.

Best Regards,

Gabriel Godol

201.398.3398

I received a recall notice from Frank Kent Cadillac in Arlington, Texas. The rear suspension had a potentially dangerous flaw that required replacement of the rear toe link. I made an appointment and took the car in for the recall service. When I picked up the car I found that the car pulled strongly to the right and the steering wheel was cocked to the left. I called the service advisor (Hailey Robinson) and she claimed to have spoken to the technician. She advised me that there was nothing that they could have done that would have caused the car to be out of alignment.

I knew that there was no problem with the alignment when I gave them the car, and I mentioned to her that there was an alignment check done on their initial check-in that stated the alignment was fine. I asked her if she was implying that I caused the problem after leaving the dealership and she said that the car was fine when she delivered it to me in the parking lot. She then became extremely terse when I told her that I knew better and that I was going to follow up with the dealership. She let me know that I could go ahead and do that.

I downloaded the recall notification and found that there was a requirement for the dealer to perform an alignment, front and rear, after the part was replaced. This was not done. I recorded the car's misalignment in a video as I drove to the Firestone in Arlington, Texas. Firestone had no problem performing a perfect alignment in a short amount of time. I recorded the car's performance on the way home and it drove perfectly straight. I have displayed the paperwork in this video that documents all my claims. Note: Please excuse the amateur quality video. This was my first one and realize that it looks crappy.

https://youtu.be/tBzhCOjHPgM

I bought my 2018 Cadillac in Sept of 2021, It still has original warranty and I bought the extended one as well.

Oct 5, 2022, I brought my car to the Sunset Cadillac dealer in Sarasota, Florida because it needs a new Rear Differential. My car has been sitting out in the sun backing since they and no work has been done to it because they can't get the parts. It is now February 14, 2023, almost 5 months and I still have no car and they can't give me any info.

They keep giving me loaners and for whatever reason it always has a scratch or ding in it. I am up to $4,500.00 in repairs to the loaner cars.

I am paying hefty car payment and insurance but no car.

Back in July 2022 I purchased an XT6 from Cadillac Pasadena, for my wife to drive. VIN 1GYKPCRS4NZ176427 I also own a 2020 XT5.
A major motivating factor to buy this car was the option for the Front/Rear Park Assist. At the time of purchase, at no time did anyone at Cadillac Pasadena advise us that this option was missing from this car. In fact, we brought the car to the dealership and the salesperson kept trying to figure out why it was not working. He finally asked someone, who told him it was not in the car.

Whenever I call CadillacPasadena they basically blame Cadillac and ignore it.
I understand the shortage of "chips" last year. It is now more than 6 months and new cars are being delivered with the "chip"
I would appreciate it if you could please provide us the chip OR exchange the car I bought for one that has the option.

My email address is: [protected]@prestigela.com, cell number [protected]
please contact me
Thank you
Irving Rubenstein

The service is HORRIBLE! I could not get a rental and they have had my car for 2 days for an oil change and tire rotation. I cannot ger anyone on the phone to find out what is going on with my car. Left message for Service manager Tim Wooster and Service Director with no call back. The service and customer service at this location is Horrible. Referred someone to go there to get a car and the service was horrible she went to Les Stanford and was in and out with the car she wanted .

Monday 10/10/2022

Justin the service advisor inform the repair we’re completed however it will take another day to process paperwork etc

The car has been there since 10/5/2022

Delay by a third party warranty company because inspection and approval etc

The repairs were completed soon after 10 am 10/10/2022

Why should it take 1 1/2 day to process paper work invoice bill the warranty company

Justin does not know how to service the customer knowing if been without my Cadillac SRX 6 days

Note : they bill for additional hours the warranty claims the total amount hours

Should 12.1 but banks Cadillac charge 18.1

Any way GM get on the case

I thought Cadillac was a premium brand

To whom it may concern

I traveled to Florida to buy a new Escalade as there are few dealerships that have vehicles. To my surprise every dealers in Tampa, Ft Myers’s, Palm Beach and Miami told me this. Your company should be ashamed of ripping off wealthy customers. I made my purchase of a $82,000 Escalade trading in my 2018 Escalade with $92,000 miles at Braman Cadillac in Miami and paying $104,000.

With no 4 wheel drive { coming from upstate New York that will be dangerous to drive}. Then I read on ABC News that your company is upset that you dealerships are ripping people off because of no inventory and your doing nothing about it!

I wish you future is as bleak as mine having to pay of this vehicle for 72 months!

Great way to reward a loyal GM customer for over 50 years of purchasing dozens of your cars of the years. No wonder why Toyota is number 1.

I think this might be called price fixing and the gross negligence is appalling how do expect to keep loyal customers. I have been a restaurant owner for over 40 years and have never been treated so badly and ripped off. I was told parts where short people waiting months for repairs. That is why I felt pressured to by if I wanted to drive an Escalade The sales person was great as well as the financial advisor but I ended up buying gap insurance too. To protect the $22,000 fee over the MSRP. Please fix this and stop ripping off your loyal customers!

Sincerely

Theodore W. Rund

Purchased 01/25/2022

Vin 1GYS3AKL8NR108182

Braman Cadillac 2060 Biscayne blvd 33137

Your lucky I don’t publish this on social media!

I'm an unfortunate victim who purchased 1 of more than 12 General Motors vehicles (32, 348 miles) with known, documented total transmission failures costing close to $5, 000 dollars to repair. Some of these vehicles are Cadillac, Chevrolet, Buick, GMC, Saturn, Pontiac…. There's a pending classic lawsuit against General Motors regarding inferior transmissions in Cadillacs..
I purchased my vehicle from "Williamson Cadillac" in Miami Florida. Took vehicle in for eratic, harsh, slipping shifting problems, as noted in documented failure symptoms, reverse, 3rd and 5th gears… Mechanic (Otto Morales) diagnosed and installed the wrong part at first, then another, not correcting shift problems, only making it worse, at a cost of $1, 610.35. After repairs were completed, test drove the vehicle, noticed an additional problem with passing gear (number 5 gear).. Every time I depressed the accelerator, there was a loud clunking noise and shutter. I immediately called the service adviser (Tony Martinez) advising him of the additional problem, he said that is normal if depressing the accelerator too hard. He requested driving the vehicle for a short while, which was correct advisement according to the service manager (Rolondo)… After an additional 300 miles, I had "total" transmission failure.
Vehicle towed back to Williamson Cadillac. I was advised by the service advisor (Richard Loero) It will cost me an additional $3, 222.18 (before any discount) to repair as per the documented service bulletin published. I had no choice but to pay since the vehicle only has 32, 725 miles.
The first repair was not necessary (in my opinion), totally misdiagnosed, which I was charged for…All shifting problems were exactly as no. 14404B Service Bulletin states. and should have been repaired accordingly.
All shifting problems with this vehicle were as stated in General Motors service bulletin no:14404B..
I should not have to pay for General Motors and Williamson Cadillac's major mistakes.

I had my battery changed a few months ago at the Cadillac dealership and was never told anything about drive cycles to reset codes. Now it will not pass inspection and everybody tells me to drive eight more miles. I've driven it almost 300. I don't use the car that much because of the Flu Manchu. I asked so Cadillac of grapevine if they could do it and reset it for me and they said no. They just gave me a list of things to do. Every time I call they just tell me to drive the car. If it's so easy to do why can't they do it for me? I think it is absolutely ridiculous with computers so advanced in this day and age that all of this has to be done to get the damn car to pass inspection. I had never even heard or seen this problem before in my car or any of my relatives or friends. Cadillac needs to improve this feature or have their dealerships fix it when they screw it up. Now I'm going to be driving with an expired registration which I will probably get a ticket for. Do you guys want to pay the tickets? I didn't think so. Jay Bullock

Hello. Around six months ago I had my xt4 in because the check engine light was on. They told me I needed an update so they did it for me. I have now had it back twice because when I am talking on the phone feature( using my own phone through the speaker) no longer works. When I called to tell the maintenance Dept. I was told there is nothing they can do. When I said that is not acceptable I was given someone else who said, " I don't know what you want me to tell you" I explained this is a feature I have to have. I often work from my car and talk to my Mom Often from my car. Every time I try it it works for a few minutes then it gets a very loud screeching noise ( which will not turn down with volume button) and says tuner unavailable. The maintenance Dept. at Cole Valley told me, " maybe it will be fixed next week, maybe 6 months, maybe never." Please help. [protected]@sbcglobal.net

Hands on the Wheel Regina King! - Cadillac Self Driving FAILURE
Self-Driving Cars may be the future, but not for Cadillac. Their version - Super Cruise failed in my car @ 8900 miles. It doesn't work and showers my dash with a laser show of waring messages. (Who knew there was a down side to a 12"diagonal color gauge cluster?)

A parade of Cadillac Engineers have been trying to figure it out for over 2 months. Yes I have been without my car since 12/16/20, yet faithful kept my end of the bargain by making my payments. (Insert you own derogatory term for this)

What's worse than having your car in the shop for 75 days straight? Being ghosted from Cadillac and GM. Here is my experience to date with"Cadillac Customer Service"

1/29 - Jordan could only give me a case number and assign it to someone

2/4 - Jace, or Jason (tough to hear him with the dogs and birds in the background) said they haven't had enough time to look into it yet - Yes Cadillac Corporate Engineers have been trying since 12/19

2/9 - I received a canned email from"my Cadillac Senior Advisor"requesting 3 more days to look into the matter

2/10 - I filed a Lemon Law Complaint with the BBB

2/11 - (imagine that?) - Aston from GM called to tell me I have a new case number and would be"working with me"

I offered to buy the car at auction price (it is a fantastic ride) and just disable the Super Cruise functionality, or they can take a mulligan and refund my money invested to date.
Aston said"she'll get back to me"

2/17 - A week later;

So, I left a voicemail for Aston, no call back.
Yeah, it's a pretty expensive car so my expectation is that comes with pretty good service. Turns out Ghosting is Caddy's Customer Service Strategy.

Back to the Future Caddy, and Self Driving Car Advocates beware. GM has no idea how this technology works. So Regina 10 & 2 girl!
https://youtu.be/RCGMG2CNIgc

Radio is junk 50k auto and $1000 to replace. Next vehicle will be a lincoln

Dear Mara,
I recently visited Ed Morse Cadillac for my appointment. I unfortunately assumed that Cadillac was going to help me out with the finances for this simple fix. Well that did not happen and as usual Ed Morse Cadillac was as rude as ever. In my ignorance  I assumed that Cadillac was going to help out this poor ignorant disabled old man. Well I was wrong. I also spoke with a supervisor at Cadillac who was absolutely of no assistance at all, as a matter of fact she was just as bad as Ed Morse Cadillac. She informed me that Cadillac's policy has changed since I owned my last Cadillac and probably my final Cadillac if your customer service does not change. It totally amazes me that Cadillac is willing to lose a customer over a five dollar part. Well I guess I will live and learn again which I think is to bad for your company. I will get things repaired though as I do know something about cars and CUSTOMER SERVICE.

While I am on the subject of customer service lets talk about this since I am tired of beating my head against the wall. The last Cadillac I bought from Ed Morse Cadillac had a defect as the brakes failed after three months and the car was totaled. As hard headed as I am I went out and bought another STS only a year newer (not too smart on my part wasn't it). Anyway my insurance paid the bank their part of the bargain so that's not my problem. I HAVE BEEN WAITING MONTHS FOR ED MORSE CADILLAC TO PAY MY GAP INSURANCE WHICH I BOUGHT THROUGH THEM WHEN I BOUGHT THE CAR. Well guess what I just got another call from my financial institution that they have not been paid yet which is destroying my credit. I have called the dealer several times about this ad also went to the dealer and talked to their financial expert (His name is Troy) about this at his request. He made a phone call and said everything was being taken care of, that was a couple of months ago. STILL NO RESOLUTION! What do have to do? Get nasty as the dealer and Cadillac is to me? Please I don't want to do this however what choice do I have? Can you help me resolve this? Or have a suggestion that doesn't have any unpleasant repercussions? I don't want this to happen but I am being put in a corner by Ed Morse. Please advise, I am looking for your cooperation for a congenial solution. Thank you if you can help, I have tried and tried with the dealer. I hold them responsible since I bought the GAP insurance through them.

One more thing I think you should know about my experience with Ed Morse Cadillac. I tried to give them my business since I bought my first Cadillac through them. I also own a 2002 Camaro SS loaded with GM second tier SLP options which I plan on keeping since it is close to being (if not already a classic). At any rate, I took my Camaro to Ed Morse to have a defect repaired on my rear bumper. When I inspected the vehicle when it was supposedly complete I noticed that the valance which is attached to the bottom of the bumper had a sizeable gap between the bumper and the valance. When I brought this to the attention to the service manager (I think her name is Wendy) I was told in no pleasant terms that I was wrong and that she repaired it correctly. I bought this car new and know just about everything about it since I studied everything I could including buying the Helms service manual to learn even more. I am still very proud of this car and still get many complements. In any case my car is still in the same condition and I still am not happy about it. I was told that their body shop gave me a lifetime warranty on their work but I guess I am the fool again. It didn't last two days. She was actually raising her voice to me very loudly so much that another service person near by I could tell was quite embarrassed. I was not going to have a screaming contest with her so I got in my car and left with my Camaro and the Cadillac I just bought from them.

I guess this is why I thought that maybe Ed Morse Cadillac and Cadillac Division itself could do me a favor and help me out with the Cadillac own now, It only has 47K miles on it. I realize that you are not mind a reader so I thought I would inform you and Cadillac what my position and situation has come too.

Maybe you can tell your supervisor what my change in policy is along with Cadillac's change in policy. I'm sorry it has come to this but what other choice do I have? If Cadillac can change I guess I can also. We all have to be flexible I guess. The only problem Cadillac will have is that they did not lose just one customer. What do you think my comments will be in or out of my circle of automobile friends and clubs? I guess someone's ears will be burning.

In closing, if you or someone in General Motors or the Cadillac Division has anything constructive to suggest I would be glad to hear it for a change.

Personally to you Mara have nice Holiday unlike I will stewing over the mistake I made with staying with General Motors all of these years.

Regards,

Robert Fenk
9718 Little Pond Way
Tampa, Florida 33647
[protected]

Daughter and 2 year old grandson was driving on the freeway and with no warning the brakes went out and scared them almost to death. We had car towed to Chrysler dealership which was close to location and was informed that they wouldn't fix because the lines on brakes was corruted and believed based on location of brakes tubing lines and area of corrosion with no coating on lines or shield to protect from water, salt or rain where clamp connect the brake tubing lines, that it was something GM needed to look at cause it was a safety issue and my family was lucky. Father stating in order to fix or replace line, it had to be bought in bulk and remade and he couldn't guarantee it wouldn't happen again. I contacted GMC and told them about problem and they told me the only way they could look into it, I had to take it to their choice in my state Bud Davis Cadillac. I had to pay another towing fee to have it towed to Bud Davis on Poplar on 12/23/2010. Daughter used other vehicle and went to Bud Davis to let them know car was being towed in. The service Consultant Bruce Levy was rude, disrespectful and had no regard for consumer. He looked over her apprx 15 after being announced she was there. After she finally said something to him, he went on to serve another customer who was a older, white gentleman. She voiced her dissatisfaction and he immediately told her, this is holiday season and I cant look at car until Monday. Monday 12/27/2010, my daughter called Mr. Levy and he said "Yall want something for nothing". My daughter called me and i immediately called mr levi and he became more irritated at me for calling instead of waiting for a call.. He used racial overtone and point blank said"remember its my call". I said what? He said, The vin # states its from up north and high mileage. I asked what do that mean? He stated I'm sure youre complaining so go figure it out. I call back to talk to his boss Mr. Crum and he said I must go along with my guy since yall making this a issue. I asked how do i get in touch with owner of dealership and he said, he is not available, I'm his right hand man .

I believe this situation has not been looked into with regard to safety of my family and others on the road. If a accident or death to any family is occured due to this negligence, it is on you and you have been notified. I father believe I shouldn't haft to pay for assessment that i was told to take it to so GM could get a look. This is a real safety issue and I don't believe Gm has did all it can do to rectify this problem. Please advise Shelia Williams [protected]