Emax / Max Electronics
Reviews and Complaints

Went to Emax at Dalma Mall to purchase a fridge on 6th May at 7.23 PM. While we were planning to buy the LR or Panasonic, the salesman literally forced us towards a Sharp fridge that was NOT on display stating that Sharp is the best (This is unethical) and delivered by 'ITL COSMOS Group' from Dubai. We fell into his unethical 'TRAP" and bought the Sharp fridge, paid the amount at 08.28 PM. The fridge arrived two days later on the 8th of May at 12.44 PM. We found that the fridge was Sharp 'fake' lookalike, damaged/refurbushed. Please see photos (There are more photos of the damage, but posting a few). They also did a very "unethical thing" to ask us to sign that the fridge is delivered in good condition despite all these damages asking us to switch on after 4 hours. We immediatley called COSMOS and Emax, emailed emax ( emax.[protected]@landmarkgroup.ae, emax.[protected]@landmarkgroup.com, emaxdalma.[protected]@landmarkgroup.com) with photos. COSMOS didnt bother to respond when we insisted to take it back. After repeated physical visits to EMAX, it was finally taken back by COSMOS on the 9th of May at 07.48 PM.

A few facts: (1) the barcode was torn (2) the barcode on the fridge did not match with the barcode on the fridge cover (3) there was no serial number EITHER on the fridge NOR on the delivery note OR invoice. (4) Screwdriver marks inside the freezer showing heavy repair, (5) There were no plastic covering nor tapes for shelves which normally comes with new fridge. Surprised how EMAX can stoop to such low level.

We visited emax the next day (10th MAy) at 02.45 PM for the refund. We were SURPRISED when the sales supervisor told us two facts (1) He stated that for every 100 fridge sold 2 may face similar issues and (2) that the delivery people might have changed the new one for the damaged one while transporting from COSMOS Sharp, Jebel Ali. We were also stunned to hear that they all were protecting COSMOS rather than admiting the mistake. Its now 30 days, EMAX did not even have the BASIC courtesy to send us an apology letter.

Respected team I bought a washing machine from Emax. I bought it on 28 and they delivered on 31 May and i called back to emax this very big unit and drainage pipe is left side which not common in washing machine. normally drainiage pip alwasy back side. This is the reason unable to fit in my flat it more then stander size. i asked them please exchange the unit they said showroom staff said we will not do any refund or exchange. Attached is the receipt. Please help me to resolve my problem Inv. MCC07000016333 Trans : 21869

I had brought my phone at E-max Mall of the emirates branch last April 12, 2023. I reported that my phone wasn’t charging so they asked me to get it repaired (under warranty).

April 21, 2023 I got my phone back l, this is when I notice that the battery is now draining fast which was never happened before. I suspect that the team who repaired my phone has replaced it with an old battery. I would like this to be investigated and I demand my original battery back!

Doc No. SRF-[protected]

Very very stupid service in Emax ... They have delivered not working side side fridge product.

Customer service is also very worst service... Not caring about customer... They not updating the status to us everytime. We are in 4th month of complaints registered for this fridge. But analyzing analyzing like all this 4 months. Totally money waste and time waste.

Issue in fridge:

Company : Bosch Brand New

1. First call - Freezer(left side) is working too much and right side normal cooling is not working. Complaint raised. January

2. No update from Emax

3. Second call - Emax customer service giving info that Bosch will come for checking.

Didn't come for 4-5 days.

4. Third call - Emax saying that they will come .. Bosch person came to validate...they said settings issues and he did the settings. But end of the day it's not working.

5. Fifth call - Emax same story .. new person from Bosch came for checking...he said yes right side is not working and need to analyze.

6. Sixth call - Emax saying they will come for placing USB for findings. Bosch came and kept the USB after that one month no one came and no update for fridge.

7. Seventh call - Emax said will check with Bosch.. after 2 days he came again and took the USB.

8. Eight call - Bosch saying sensor issue after that it will work ...they were garenting. We said after changing this if not working means what you will do... They said it will work. But end of the day it's not working.

9. Nineth call - Emax not working after changing sensor and they saying will check with Bosch.

10. Tenth call - Bosch person came kept USB again and after 1week he came and took the USB . Bosch person coming after 4 days and asking for USB which he took already.

11. Eleventh call to Emax saying that all the above stories and the after 2days Bosch took our fridge for checking and replace temp fridge ...this is also not working at right hand side not stable.

12.Twevleth call to Emax for No updates for 2 weeks after taking our new fridge.

Still going...

Actually I'm going to buy jbl earbuds but one of staff suggested me Jabra is a good quality product more than jbl and he told the good feature bettery life about the Jabra so I brought Jabra earbuds after buying with 2 months one side earbud is not working and disconnecting everytime... i will never buy anything from this store again. they change rules from time to time

Today 12th Jan 2023 I went to your store at mall on Oman to buy an iPhone 14 pro. Select the phone and later at the time of bill payment they are forcing me to buy the extended warranty or else they will not let sell me the phone. I made it clear to them, I will only pay the price displayed there so they refused to sell me the phone saying it’s company policy.

You can't force me to pay for a service I don't need

To whom it may Concern,

Please be informed that I and my wife had a bad experience with your E-max manager and rude staff in one of your store in Mall of Emirates.

On January 2, 2023 we bought 3 items using the credit card of my Brother and when we got home we open the boxes that we purchased and then my wife noticed that the stylus pen are missing in the Lenovo tablet.

The stylus pen that I mentioned are clearly showing in the photos and because it is included in the tablet my wife decide to bought it.

We called and came in the Emax store on January 3, 2023 to claim the stylus pen around 7:00pm to 7:30pm and clearly explain what are missing in the item that we purchased. One of the staff and the manager admitted that they show wrong information to the customer.

And they decide to persuade us to buy other item in higher price but we don’t have any excess money and we want only the stylus pen that I mention before. Afterwards the manager of the store agreed to refund and admitting the mistake that they have done by giving wrong information to the customer.

The manager of the store and my wife go to the cashier to refund the money and suddenly one of your staff shouting and telling my wife to come back to their store once she bring the credit card of my brother. My wife humiliated Infront of the other customer and emax staff.

You can check your camera around 7:00pm to 7:30pm. My wife talked to your staff not to shout and talk calmly and my also wife explaining that we have the original receipt and they can refund it without the credit card of my brother. By the way my brother is in the Abudhabi and he will come back in Dubai next month and we don’t want to disturb him. The staff still shouting while the manager talking to us and the manager tried to the rude staff but the manager can’t control him and continuously disrespecting Infront of us. The manager also can’t control the situation and covering up your staff even without saying sorry to us.

We decided to complain in al futaim service desk in order to solve our issues and one of the Af futaim staff come with us to the emax store in order to check the complain. We talked again to Emax manager and explaining their side but still same thing happen and they are still insisting that we need to bring my brother card in order to refund the money even the head cashier agreed with him Unfortunately my wife is a store manager and the al futaim representative who assist us is also a cashier and explain that they can refund the money using only the official receipt.

The representative of al futaim already warned your manager that if you will solve the issues, give some complements or benefits to the customer you will be in big trouble due to giving a wrong information to the customer. The Emax manager replied “then complain anywhere you want nobody will help you and you want my neck, Go ahead and I be in full responsible.

We already complain to DED as well in Al futaim management as per recommended by your Emax manager. We called also your customer service and they are not helpful and they also covering up your staff.

The Lenovo Tablet item is still with your staff and we already showed the official receipt with them.

We suffer a lot and a hard a time because of the poor service and big mistake giving wrong information by Emax staff and hoping you can help us solving our issues

See attached photos and receipt for your review.

Mohd Naim

Mail [protected]@gmail.com

Mob. [protected]

I booked I phone 14 Pro max 256 on 4th Dec 2022 I got cal on 12 Dec 2022 from sharjha city center alwhada branch. I went They deliver 2 hrs and Supervisor Zubair not fixed all accessories when I complained he said you complaining better return phone, I return same.

Item name : Hama wireless mouse

Date purchased : 29 Sep' 2022

Location : Emax Fujairah - City Centre

I complaint about the items i bought about the condition when i opened the box but your sales representative said that there is no issue about the items and he said its only battery leak and change the battery and found working, i told to change the items with new as the battery terminal of the mouse is contaminated, but he replied that there is no way he will change the items because the items is working fine.

my concern is i bought a new items and i deserve a brand new condition not the defective or not brand new condition.

hope you will take an action on this one and request to train your sale representative to treat customer right, not telling to the customer complaint if you want.

I purchased a macbook 14 inch but instead i was told that i am also being airpods pros and i watch series 7 for which i paid extra and then i was asked to pay duty charges 2 times. Its been a month i havent received my order yet which I ordered on 27th july and i was supposed to receive it on 29th of july. I paid 1 lakh 50 thousand INR! And i have filed a fir and cyber complain too on this matter.

On the date of 22 july 2022 i purchase one smart watch by 39.9 OMR from Seeb city center outlet, when i went home and i opened the box i found the watch logo against my religious principle, next day on 23 july at 6.55 P.M i went for exchange the watch on the range of similar price, you cannot imagine how they rudely react on my request, very bad experience with customer service, they don't care about what customer, they don’t know how to give minimum respect and caring about their customer’s needs, on the end i left the watch and bill on desk because no manager to talk with me

13 july 2022. 8 14pm

I purchased samsung s22 plus on above date .. but i didt recvd aur bud for last 10 days...

I order sony play station 5 with the order No: #[protected] But I didn't received my order kindly let me know where is my order and when it will deliver?

Regards

Hamza ijaz

I received the $277.38 plastic junk pile and it was broken. I reached out to the crack pot support team on 3/9/22, no response. I reached out a again a week later, no response so I submitted a dispute on my credit card. It took EMAX's bank 2 months to respond, probably from all the other disputes.

I still have the broken drone, I have still never heard back from my original support ticket but EMAX closed it 2 months ago, so i probably shouldn't expect someone actually get back to me so i can return this junk.

Hi I was a regular customer in emax, but I never thought I would be had this type of worst behavior from your one of sales person Mr. DENNY who is Deira city center branch. Last 25th april I went to emac in DCC to buy one laptop, customer will have many question about the product correct till billing that person was polite after I billed I asked one doubt suddenly that person changed to worst behavior he was spoken rudely I never expect this type of behavior from your sales person, if this type of activity will make customers to upset and they will not come to you to buy anything try to avoid this type of behavior and I am recommending to take action on this, if you have any doubt kindly call me on the following no. name : paul julian, contact no : [protected], date of purchase : 25th april 2022, email: [protected]@gmail.com

I bought a huwavei p30 pro in 2020 November and had done the screen guard quickx from emax Abudhabi Hamdan show room as the employee in screen guard protection and the sales lady promised me that if I put that screen guard my phone screen will be totally protected from scratches and breaks but after my phone fell down the screen is already broken as they were faking about this screen protector saying that it's nasa approved screen protector and I had paid 200 dhirhams for this screen protector, I hope emax will never cheat a customer saying this fake promises

The branch manager at Oman Muscat mall hatish is so rude with the customer I have send my air fryer to be repaired under the warranty and thy have not explained to us that about the policy after we returned that he was so rude he told us this is our policy and you can do what ever you want to do I dont mind and that is not customer service

Laptop screen doesn't show any thing while am working. Some glitch type error shown while I power on the system

I got power bank from mall of the Emirates e max and it’s not working! I called moe e max they told me to take it to any e max and they will help me! But I came to e max in burjuman center point and the guy told me to go to moe! Sorry but it’s not my fault that the product is not working! It’s your fault so you fix it! I can’t go to moe it’s really far! I want a new power bank!