Logitech
Reviews and Complaints

I have warranty of brand-new mouse which started having issues the mouse is unusable your customer support is by far the worst cheap Indian employed I have ever seen he is just copying and pasting the same message to me ignoring me and not helping me to get what I paid for there is no way to contact them

This is my ticket number: 5825518

This idiot Kiran keep asking me for a video that I sent exactly how he asks it I uploaded 15 clips and images, and he keeps copying and pasting the same message to me instead of helping me I request someone else to review my case

I had never worst experience in my life I'm so angry

Worst customer service in the world.. I created ticket in 20 jan its 28 feb cant able to replace a product that to warranty product.. The process will be like this
1st day ticket created
5-day troubleshooting (link will be given it won't work for sure)
No reply after
6 th day with another link does not work
Sat and sun they dont work
10 th day ask for ur details
11 th day no reply
12 th day ask for receipt
14 day no reply
15 th day ask for serial number (we dont know serial number we give the serial which is on box)
16 thday denied they need serial number on box
17 th and 18 day sat and sun
20 th day internally processing
21 day no reply
22 day customer support guy will change (he might be new to company ie another idiot)
23 day same as 1 day again giving details again...
It continues
I really say dont buy logitech or jaybird they are worst and there is no warranty... I am sick of it...

Ipad air 3 ~ on 16 september 2019 I bought an ipad air 3 ~ ipados 14.3 ~ serial number f9fz6cz9lmpd part number muuj2b/a from the apple store in kingston upon thames kt1 1tp ~ it came complete with a logitech slim keyboard 10.5 ipd pro blk hl782b/a. Included was applecare+ repairs and service coverage ~ product is covered for eligible hardware repairs & service under ~ applecare+ estimated expiration date: 15 september 2021.

Logitech slim keyboard 10.5 ipd pro ~ on thursday 01 october 2020 ~ I approached the kingston apple store seeking help to repair the logitech keyboard as the "up arrow" (bottom right had become detached & lost). I was informed that they no longer stocked this keyboard & that my guarantee did not cover the keyboard. They did not mention the 3 years (? Now 2 years?) guarantee offered by logitech ~ in fact I was directed to approach logitech directly in order to get repair done.

Challenge now ~ logitech inform me that refunds for orders purchase outside of www.logitech.com ~ to request a refund for a logitech product that was purchased outside of www.logitech.com, please contact the reseller. If your product is defective, contact customer service for troubleshooting and warranty options.

Help please … thank you very much indeed for you patience and help
Every blessing... Rashidali. [protected]@gmail.com

Major (retired) r a I laher late royal army medical corps
Mobile: [protected] patience please ~ landline & ansaphone: [protected]
13 dinton road ~ saint lawrance villas kingston upon thames kt2 5jt surrey

Logitech G Pro Flight X56 Rhino HOTAS

Brilliant joystick until it goes wrong, the rudder mechanism malfunctioned just out of Warrenty, understandably I did not expect free parts for replacement however I did expect to be able to buy the parts so I can do the job myself, NOT A CHANCE Logitech are not interested in after sales, they don't care nor help, after over an hour on chat I was told to await an email, I clearly explained that I was not after a Warrenty repair but to buy replacement parts that they surely have since the sell the product and do Warrenty repairs. I get an email back saying my Warrenty was void and can't be helped. I chased again and clarified again I needed to BUY the parts not a Warrenty claim. Nope I was advised to buy another unit for £220. I appreciate it's out of warrenty but it's not environmentally friendly to throw away the whole joystick and thrust control just for once small broken spring (shame on you Logitech) to sum up.
Customer support 0 out of 10
Durability of product 1 out of 10
Reliability of product 2 out of 10

Being fleeced for a high cost shoddy product 10 out of 10. Beware folks it looks flash but breaks soon after the Warranty's expired and Logitech don't want to know unless there palms got crossed with silver a second time.

This company sells defective products, has bad customer service and stonewalls customers to prevent replacement of such items. I've purchased many of these junk devices before reading reviews. Logitech has been stonewalling me since August 9, 2020. I filed a claim for a defective mouse, provided them with all the necessary documentation they requested to receive a replacement item on 3 occasions; however, they claim the receipt didn't have a date (yes, it did), the SN# was blurry, (no, it was not) etc., etc., etc... when this is totally false. All information I provided was correct, clear and exactly what they requested. Instead of replacing the defective mouse, they would rather pay their employees to write emails for months. I have finally come to the conclusion they will never replace their defective product. As of today, I have read many reviews where other customers are experiencing the exact same thing. This is truly sad.

Trying to return a faulty device since the 22nd of August, I am really trying to be understanding given the COVID circumstances but it's now starting to seem pure incompetence, logitech was not even able to arrange a DHL collection of the item and refuses to issue a refund.
Endless loop of emails that don't get you anywhere, there is no customer support, it's really surprising that a multimillion company has such an amateur after sales, ebay sellers are quicker to respond to returns and refunds, ridiculous.

Absolutely worst experience i've ever had. Took me several days and even more calls and electronic messages to hear back from someone. He literally had no idea what to tell me about my order that's been sitting there unshipped for 10 days. I asked about a refund and he said I can't cancel at this time and then seemed to be reading something about refund policies only to end up telling me he doesn't know about that either. So so bad. Wish I would have read all of these before purchasing.

3/22/20 - purchased unit at Office Depot for $52.99 including tax.
4/25/20 - Unit did not work
4/27/20 - Tried and it worked
4/28/20 - Unit did not work again
5/6/20 - Contacted Logitech Customer Service. A Tech was provided for $39.00. Tech diagnosed the unit including accessing my computer systems. After two and half hours, Tech determined that the product was indeed defective. Tech suggested to return to Office Depot to get a copy of receipt with a copy of the credit card statement. (since I have disposed off the original)
5/6/20 - Office Depot advised to get the receipt online since it had passed 30 days.
5/8/20 - Filed Customer Service providing the receipt.
5/15/20 - Provided more info: product serial number (unit does not have), info of the Tech and communication details, credit card statement of $39.00 charge.
5/18/20 - Logitech requested more info with deadline of 5/25/20 if not responded.
5/23/20 - Responded to Logitech
5/26/20 - Logitech advised they do not reimburse or replace without warrranty.
5/27/20 - Replied to Logitech: Logitech product was defective, then customer contacted Customer support, asked to pay $39.00 to chat with Tech. Tech diagnosed and determined the product was defective. Customer paid $52.99 + $ 39.00 + $52.99 (for second unit) + $3.99 warranty.
This is not a fair practice of business.

This is how Logitech customer services respond to a compliant. 
Ticket no.2911917 raised on the 30th April 2020

I have only had it 2 months and the rubber is peeling off. 

All my equipment is Logitech and this has never happened to me before. You pay good money and expect good quality.

Lets see what Logitech have to say.
Logi_Matt4 hours ago
Hi Steve Barnes,
Thank you for reaching Logitech! We apologize for not providing a prompt response.

It's sad that the mouse is turning out this way on your end. Wear and tear are bound to happen but it should definitely not be getting this issue in just mere 2 months. We recommend you to submit a ticket to our support team for help about the matter.

If you have further inquiry, please do not hesitate to reach back to us or contact our support team for direct assistance.
Regards,
Logi_Matt

Sanjay V (Logi) 
May 6, 9:00 AM PDT 
Thank you for your response
I sincerely apologize for the delay in getting back to you and apologize for the inconvenience caused to you. 
May I ask you if you have tried contacting the point of purchase?
Once again, thank you for taking the time to write to us. Feel free to reply to this email and I'll get back to you as soon as possible.
Thank you for choosing Logitech, have a great day!
Please feel free to respond to this email.
Thank you,
Logitech Support

Hi Sanjay
Have you actually read the correspondence as it it obvious you have not.
Can you please Pass this onto your manager and confirm you have done this please.
Can you also please provide me with your complaints department email and a name.
When you purchase an item from a so called well renowned company you expect a positive response. Not a negative one.  
I have only had the item 3 months and it is falling apart. 
Its under your warrantee and you need to honour it.
Kind regards
Steve
Sent from my Samsung Galaxy smartphone.

have been dealing with A Gary A. (Logi) in regards to my k850 keyboard volume buttons . Ref # 2704746. This agent just stopped replying back to me after he kept asking the same questions and said he wanted info to start the replacement process and i replied back about having to repeat myself all the time. This is the worst customer service i have ever had to deal with. I spent 130.00 CAD on this combo and i get treated like nothing by this agent of yours.
What happened to quality customer service and standing behind your product? I sent everything to him he asked for for a replacement keyboard ...and yes it is still under the yr warranty. Can this not be rectified?

From: Logi Support
Sent: April 8, 2020 7:15 PM
To: jeff s
Subject: Ticket Number : 2704746

Please find an attached copy of my receipt along with the following info you requested. Thanks

- Copy of the proof of purchase (scan or photograph the receipt or invoice, if available) - attached
- Serial number (S/N) (Directly from the device, not from the product packaging): - S/N 1905SCL03NF8 (ALSO PIC ATTACHED)
- First Name: [removed]
- Surnames: [removed]
- Company (if applicable):
- Postal address: [removed]
- Postal Code: [removed]
- City: [removed]
- Province: [removed]
- Country: [removed]
- Phone number (including the country code): [removed]
- Device color (if applicable): black on top. Cream underneath
##- Please type your reply above this line -##

Gary A. (Logi)
Apr 8, 3:14 PM PDT
Dear jeff,

In order to begin the warranty replacement process, we do require validation of the information below. Please take a moment to reply to this email with the requested information and we can begin the replacement process as soon as we've validated all the information in our system.

- Copy of the proof of purchase (scan or photograph the receipt or invoice, if available)
- Serial number (S/N) (Directly from the device, not from the product packaging):
- First Name:
- Surnames:
- Company (if applicable):
- Postal address:
- Postal Code:
- City:
- Province:
- Country:
- Phone number (including the country code):
- Device color (if applicable):

Please note that the address you send in this email will be the one that we deliver the replacement to if the product is in warranty.

For future reference, your ticket number for this issue is 2704746 and you can reference it should you have any further questions regarding this case.

Best regards,
Gary A.
Logitech Customer Support

Please feel free to respond to this email.

Thank you,
Logitech Support

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Hello. I have been a logitech user since about 1992. I've never had any serious issues with your products (even though numerous people seem to)

I purchased the z2300 gaming speakers about 10 years ago, and was supremely happy right up to the point where my house got robbed and they got stolen from me. With those speakers I was able to produce some great music that still sells on itunes and beatport.com
They were just about perfect. Which made them getting stolen an even bigger hit.
Because of the theft, I have been taking some time off of producing. Now with the covid outbreak, I thought i'd take the time to get back into it...
So, I go online and try to order the z2300's again... And of course your company discontinued them... And replaced them with an obviously inferior product. (z623)
I could tell these speakers and the laughable subwoofer were garbage just from the pictures. But, one of your online people doubled and tripled down on "how much better the z623's are compared to the z2300's"

I wish I remembered that persons name, because if that's the kind of inept person you have pushing your products, it's no wonder people are taking issue with not only your products, but also the "customer service."
If I had someone on my team with that kind of horrible opinion, they'd be fired instantly with impunity.
The 623's are nowhere near the amazing product you had in the 2300's, and anyone saying otherwise is a fool, and selling [censored]. They're also ruining any good reputation your company still had with me personally. I don't like being lied to, and sold wolf tickets. I also don't like my time being wasted, which it has been already with this. I ordered the speakers from best buy online and had to drive 20 miles in la traffic to pick them up.

So, I went ahead and ordered the z623's and I wasn't surprise when I set them up, and instantly noticed a complete and total lacking of mid/high separation from these laughable satellites. Seriously, what were/are you people thinking?
The subwoofer looks like an absolute [censored]ing toy compared to the old one... And the low end crossover is another total joke.
Why? Why? Why?
Why would you take this great product (z2300) and reduce it to this joke of a speaker system!? Makes zero sense.
And ok, if you're gonna do that, at least tell people the truth about it! If your associate had told me "they're not nearly as good as the z2300's, but still ok" (barely the truth) I might have not been so disappointed with this sub par set of speakers you've decided to push on people.

I know it was my choice to take years off, and my choice to buy these things, but come on... You're already a joke to a lot of consumers,... So, you go and replace pretty much the one decent product in your speaker line, with this garbage?

I'm taking these garbage speakers back as we speak, and i'd really love to be able to produce my music soon.

So, before I order the good z2300's from a disreputable seller on ebay or amazon for a huge mark up... I have to ask,... Is there any chance there is an old pair floating around in a warehouse somewhere?
And is there another email of the person in charge of product development or product line in general? Because obviously that person or department needs some help.

Thank you for your time. I apologize for the tone of my email... But i'm really beyond disappointed in a company i've defended for years.

-david armstrong
[protected]
[protected]@gmail.com

I have spent a lot of time on line and on the phone with logitech over the last 3 weeks trying to resolve issues dealing with the mouse they sell in their combo wireless sets at wallmart. I bought one and was happy with the keyboard. The mouse did not work properly. I called customer service/ tech and was lead thru a check on it's operation. Still could not get it too work. The cust ser rep, "Denice" sent me info for getting it replaced on warranty. I was ok with that since i liked the keyboard and had an old mouse i could use until i received the new one. At least i would not have to make another trip to the store. Over the next 2 weeks i was lead around by the nose by cust ser in trying to supply the needed info requested for replacement. I did so a couple of times yet they did not agree to ship the mouse. They even switched me off of "Denice" to some other guy to handle the problem. Finally that guy, logitech, refused to answer my emails. In the meantime i got tired of the joke that was cust ser and returned the whole set to the store only to find that the mouse in the new combo set had the same problem. Decided to call tech support/cust ser and hope for a person that knew something. The new guy did and was helpful. Once i provided the info he told that they could not just replace the mouse. Since it was a combo kit the entire kit would have to be replaced. Something the other 2 people did not know. He would send me another kit. I received it in a little over a week . Keyboard was fine but the mouse did not work. You might think i was doing something wrong, I did. But after checking with tech nothing would work. The only answer is that product is defective. I gave up, returned it to the store and bought a different brand, which works great. Doesn't say much for logitech products or cust ser.

After much hassle they sent a replacement keyboard to replace a faulty new keyboard i had purchased (July 2019). The replacement arrived w/o the receiver, they finally sent that. Immediately the keyboard started having power issues. I contacted Logitech-of course "it was my fault" I "spilled something" "it was dirty/dusty" (3 days old!) and best yet-"am i sure i know how to use it?"
So a week or so later (Aug, 9, 2019), it overheated. I could smell the burning, damn lucky I was right there. I pulled the batteries (which they had sent w/the keyboard). They were extremely hot and I burnt my hands. I contacted Logitech and they completely blew me off, no response after multiple emails to them. I waited over a month (Sept 2019) and contacted the CPSC to file a complaint for an unsafe product. CPSC told me to give them another month to respond and to hold onto the keyboard/batteries incase either them or Logitech wanted to investigate further. I have the emails from CPSC and they had forwarded their correspondence with Logitech to me, so i do know Logitech had been contacted by CPSC.
Still no response. I started posting warnings-I assume this was not an isolated incident. Finally over 2, almost 3 months passed (end of Oct now) and low and behold now Logitech is demanding the keyboard returned, and pictures of my burns. Sorry a$$es, i kept the keyboard several weeks past what CPSC required, and that was over a month later when i contacted them and sorry I didn't stop while the keyboard was overheating and my hands burnt and take pictures! So all thru Nov, they kept emailing wanting the keyboard (they weren't sure if i was telling the truth!) wanting pictures, which i kept telling them i didn't have.
Anyway-repetitive rhetoric all through November, it's my fault etc-didn't have the receipt b/c they had sent me this as a replacement--so THEY shoukd also have the records of that. So now the other extreme, they continue to harass me via email, everything is MY fault--WT? I even got a nasty email on Thanksgiving demanding immediate response or they'd "close my case" FOUR months later-and I was out of state for the holiday and not checking email--so now it's on me for not responding immediately Thanksgiving morning, when they took almost THREE months to respond in the first place!
Apparently my $50 request for reimbursement from the original keyboard is too much for Logitech and they prefer bad reviews? Wow...

Respected sir
i am s.a.siddique being customer of logitech keyboard bought on dated 11/11/16, as keyboard carrying 3 years, it stop working completely and being in warranty period, i despatched product in physically good condition to bbsr ensure logitech service center for warranty claim with purchase bill, but very sorry to say that logitech ensure service person rejected my warranty claim just by saying that product is physical damaged in shape of keyboard wire is cut down, in refference of this i given clarification that this thing could happened either by courier person while packing product and using sharp knife for cutting down selo tape or at the time of unboxing product at service center, it may be unintentional, and for this warranty should not be rejected and also requested alot to them but they did not listen to me and also not returning my defective product to my address and also not a single mail despatch to me in response of this matter, i am fully frustated to take legal action against logitech service center plus logitech for getting justice. thats all please help me thanking you.

I've bought a Logitech MX Master and recently I started having issues with the left button.
I first contacted Logitech support on the 24th of September and explained the situation and asked for a repair center in Portugal.
Today is the 16th of October and I still haven't got a solution or an answer about the repair center.
It's just unacceptable!
Horrible customer service!

Hello
I talked with ashley from logitech (customer suppert) about a keyboard i've received from warranty after the original product broked and it remained to respond to me between 3-5 days if I get an replacement but 9 days passed and nobody replied. I've send all the things they requiered, pictures, video with the s/n and the device problem. I've sent a couple of messages but nobody answered. I have the impression that I am taken as a fool. I think this is s scam and I won't get nothing.

I am an all-round user of logitech starting from speakers and other computer accessories, and logitech provides 3 years of replacement warranty, products are very good quality, these are the reason to buy logitech, but the dealer named RYANS form Bangladesh, didnot replace my logitech combo today even though, it has one more year of warranty left, my keyboard is working fine but the clicking with the mouse gives me a lot of trouble, sometimes it clicks and sometimes it doesnt and it clicks errorenously at times. Attached with this is the invoice, with the purchase date of 15/11/2017. looking forward for the replacement according to the company claim.

thanking you.

So basically i ordered a G903.
Arrived with no seal and damaged!
Requested a new one. Was waiting for about a month.
Then received my replacement and it was the older G903 model with the PWM sensor.
Waited another 10 days and i had to email them again just for them to reply back that i have to send the wrong replacement back so they can send me the new one.
They just replied: You will ""soon"" receive a UPS e-label to send the wrong replacement back so we can issue a new one.
Of course i didn't accept that and asked for a full refund.
Since the mistake is theirs i won't leave my job so i can find boxes just to send the wrong replacement back.
Is been 5 days am still waiting for an answer.
P.S Am still waiting also for the e-label email.

Worst support by far!
Never buying Logitech products again!

One of the earpieces on my almost new g935 headset stopped working so I opened a support ticket and asked for help. After five days I still haven't heard a single word from them. I won't ever buy anything from Logitech again since their products stop working so often and so easily and provide no support whatsoever when that happens. I am dissapointed and fed up with this company.

I'm mainly writing this as I'm pretty gutted that a company can get away with making such a rubbish product.
Why you may ask... Well i brought one of these headsets 3 years ago when they first came out on the market possible closer to 4 years ago. I paid around $329.00 NZ dollars thinking i was paying good money so I should get a pretty good product well i was far from correct. the headset kept losing connection while in the middle of a game which is extremely annoying at first I thought it was software, But no that was up to date. this kept happening for along time. then after about 1 year the microphone started having trouble when I lifted it up and down, Which turns it off and on. just out of warranty the mic stopped working all together. I thought well maybe I just brought a dud headset.
I brought my son the same headset for christmas and a couple of months after that I brought another headset for myself thinking oh well if anything happens then I can use the other headset for parts, Put it this way after about 6 months I started having the same issue's as I did with my original headset. Eventually Id had enough and took them back for repair. thing is they said sorry we will give you store credit. I didn't really want store credit I wanted a working gaming headset.
I found out why, It was because logitech had now replaced the G933 with the G935 and guess what they were more expensive and everything on them was exactly the same apart from maybe a 0.5mm size difference in the speaker size,
The microphone is still the crappy drop down mute feature that breaks in no time. I'm just really Gutted that a company like this is allowed to charge so much for such a crap product.
Even my son's headset is cutting in and out randomly. So at the end of the day it hasn't just been a one off headset it has been 3 headset's makes you really start thinking about ever buying Logitech product in the future. As the saying goes once bitten twice shy. Surely there are a lot of other people that have this same problem