Digital River
Reviews and Complaints

After analyzing multiple customer reviews on different platforms, it's evident that Digital River has been consistently disappointing customers. Issues like unauthorized payments, poor customer service, and difficulties in resolving problems have been recurrent. Customers have reported being charged without consent, facing unhelpful customer service representatives, and struggling to get refunds. It's clear that using Digital River for your online purchases may lead to frustration and inconvenience. To ensure a smooth and hassle-free experience, it's advisable to steer clear of Digital River and opt for more reliable and customer-friendly alternatives.

$93.99 came out on the 9th of this month; for a one-year license; then today I was asked to authorise another $79.99 for a 3-year license; which I did; however; I fear something improper; intentional or otherwise has been done; but when I contacted customer service; they tried to make me sign up for a special account which cost money; and their phone numbers are too expensive to call.

Funds of $197.60 were paid from Barbara Anne Jewelry's PayPal account on December 10, 2023.

Upon further investigation, Digital River was acting on behalf of AVG Technologies.

I canceled this subscription 2 + years ago after we retired the computer it was resident on. I did not realize that Digital Rivers had also charged me in 2022. Since I rarely look at PayPal, I did not see this.

This is crazy since I no longer have a subscription with AVG but was not refunded the amount either.

Reviewing my records I find that I have been charged twice on my Amex card ending 04008, for the above product.

Once on 02/03/2023 for £79.99, and again £79.99 on 24/04/2023.

I reported this to Amex and they initially suspended one payment but then reversed the suspension on 03//8/2023, so I am back to having paid twice.

Worse, I no longer appear too have access to AVG Security despite my subscription have some months to run.

John Trevett

[protected]@outlook.com

I have several payment to Digital River via 'PayPal' therefore no order number is provided,

Why doesn't your team team inform the customer of the payment is for, such as 'Paypal, Payment for Adobe Subscription' Your support site is extremely not user friendly.

Or modify your support site to cater for this information for PayPal paying customers, as i'm not a merchant or a MyCommerce Customer.

Digital river, trend micro password manager, and what ever else they added to it.

I used this service on my computer for many years, however they just started adding anyting they felt I needed and then charging me and taking money from my credit card account, unauthorized, and so I sent a message saying I want to stop using their program, and they are still trying to charge my credit card for over 300.00$ each month

I cancelled my subscription march or april 2023, by writing an online message to them and they are still trying to take over 300$ from my credit card, each month, and each month it is going up by $103.00+, get a grip! I have cancelled this account and do not wish to renew it!

I am attempting to request a refund and to cancel my subscription as I do not use this service, and no longer have the email address attached to this service. I have found it impossible to request this via the platforms provided by Digital River.

When I bring up my invoice and tap on the request refund button I receive a message that says “safari can’t open the page because too many redirects occurred “.

My details are:

Craig Woods

OLD EMAIL - [protected]@optusnet.com.au

NEW EMAIL - [protected]@gmail.com

Can you please assist?

Regards,

Craig Woods

I tried to cancel my Kaspersky Total Security auto-renewal from the DigitalRiver website, since I bought the subscription through My Kaspersky. I inserted my order number and password but when I clicked on the box that says "Cancel auto-renewal" and then on "Next," I was taken to a page that says "WE'RE SORRY! The page you are looking for can't be found." This happened every single time. I deleted my My Kaspersky account in an attempt to cancel the auto-renewal — it did not cancel the auto-renewal. I tried contacting the customer support number but it did not work. I used two phones. Neither worked. I submitted a request through the Kaspersky page but I need the renewal cancelled immediately. I want my auto-renewal subscription to be cancelled IMMEDIATELY while I still have days remaining in my Kaspersky Total Security subscription.

At 7:43pm EST march 13, 2023 My I received a security notices on my phone via txt that someone was trying to access my paypal account. My phone 2 factor authentication showed two attempts to retrieve 6 digit security codes.

. The hacker attempted to use my paypal account to charge -$103.99 to Digital RIver. The hacker attempted to access the account again at 7:46pm EST March 13, 2023.

I immediately got on my pc and changed my Password to a 128bit encrypted password. I also turned off the convenience features but couldn't find a link to log out all other sessions.

Upon closer inspection of my account I found TWO unauthorized charges.

1. two days prior on March 11, 2023 a charge for -$43.15 was an unauthorized charged to some company called Verifone Payments. I do not recognize this charge.

2. Again -$103.99 was charged to my paypal account by your company (Digital River).

You charged my bank account through PayPal. The 2 amounts are Paypal *Digital River #[protected] for $72.31 and Paypal *Digital River #[protected] for $96.04. I want a refund of those 2 charges and once again will cancel any account out of Paypal Digital River. I would want a refund and a response when you receive this complaint ad a total refund as soon as possible. I would also like to know who the 2 charges are from and what was each amount was for. I would appreciate speedy response from you also can make sure Digital River is cancelled. Thank you

After discovering several payments taken from my bank account through Paypal that I could not identify that were made to Digital River Ireland Ltd on 31 January 2022 & 01 February 2022 for the amounts of £49.99 each totalling £99.98 and also 17 January 2023 & 18 January 2023 for the amounts of £54.99 each totalling £109.98 for a combined total of £209.96.

I would appreciate it if you can provide information as to what these payments are in relation to ?.

After some investigation I see you (Digital River Ireland) provide some software service but I have no recollection of ever having made any such purchases from yourselves (Digital River Ireland Ltd), before I saw these payments I had never heard of your company (Digital River Ireland Ltd), while researching Digital River Ireland Ltd I saw that amongst your clients is Avast, I did use Avast for a short period for which I paid up front but never renewed my subscription as I decided to use P.I.A. (private internet access) VPN for my online security, I took up their (P.I.A. VPN) 12 month trial and am currently half way through a further 2 year subscription with them (P.I.A. VPN) and subsequently have not needed or renewed my subscription with Avast, I have declined many requests (of which the most recent was last week) from Avast to renew my subscription, If this is the reason for these payments being taken from my account then this is an error on your part and I feel I am due a full refund totalling £209.96 for a service or goods of which not I have received or used.

I have had 2 bills form internet security with digital river on 20th dec 22 by automatic payment price £53 -99 transaction id 4gj12591yb162702f invoice id 8716350b-c13c-49d9-9462-11ff7af904e8. Digital river ireland ltd then charged me another £53 -99 on 8th nov 22 for the same thing transaction id7ub37719dj8420208, invoice id 8ec77485-f83c-43f3-b529-6c6c9afc 2009. Purchase details dri*avg technologies please can you help to get a refund on the second purchase. Kind regards irene osmond

I paid a contractor via PayPal and noticed while in PayPal that I had supposedly sent $19.99 to Digital River. I searched Digital River's website and quickly found I had never had any dealings with them. I emailed PayPal to deny the charges and was told that I did in fact purchase something "similar" to what Digital River offers. What the heck does Digital River offer 'cause I ain't received anything?!

I received a Subscription Renewal Failure email today.

The card details you currently have were destroyed after that card was found to be scammed. I have received my new card today and want to renew my subscription but have wasted over 2 hours trying to update my details. Could someone please let me know how to update this information into your system?

Original Order Number ...[protected]

Original Date...15 December 2021

Steve Gill

I received this email and thought it was a scam, so I reported it, then I went to paypal and saw that it was taken out of my paypal credit account. I didn't order this and I went and cancelled and it said I would receive a refund in a few days but I never received anything and I never heard back except for getting an email that I had cancelled

here is the invoice

You sent a payment of $74.99 USD to DigitalRiver US Inc ([protected]@digitalriver.com)

You sent a payment of $74.99 USD to DigitalRiver US Inc.

It may take a few moments for this transaction to appear in your account.

Transaction ID

0JC74819X1111640R

Transaction date

Sep 25, 2022 22:37:57 CDT

Merchant

DigitalRiver US Inc

[protected]@digitalriver.com

[protected]

Invoice ID

ba3db3fa-1bea-4ce3-b88f-3ac3e9b64a8d

DRI*AVG Technologies Order ba3db3fa-1bea-4ce3-b88f-3ac3e9b64a8d $74.99 USD 1 $74.99 USD

Subtotal $74.99 USD

Total $74.99 USD

Payment $74.99 USD

Payment sent to [protected]@digitalriver.com

Payment sent from [protected]@hotmail.com

here is the cancel email

Christian Chavez has cancelled their billing agreement

Here are the details of the cancellation.

Christian Chavez ([protected]@hotmail.com) has cancelled the following billing agreement with you.

Billing agreement ID

B-9TU894961V8946603

This email confirms that you have cancelled your billing agreement with DigitalRiver US Inc. No further payments will be made from your PayPal account to this merchant. If you have any further questions about the agreement, or wish to reinstate it, please contact DigitalRiver US Inc directly.

I am a 73 year old and I only receive a small amount from social security and can not afford this. Please refund.

Good evening,

I'm writing to you in connection with a payment that was taken from my Paypal account.

The reference That i have is as follows

Transaction ID 24F04008945548028

Payment £53.99 GBP

The reasons why i'm contacting you is that I wasn't aware of this payment also wasn't notified that it was being taken.

I don't use AVG.

So therefore please can i have a full refund put back into my Paypal account which is my email address

ste.[protected]@hotmail.co.uk

Kind regards st

steven grange

I would like to immediately CANCEL all payments software connected with Digital River...please do this straight away as I am a pensioner and I cannot afford this $99 that was taken today..I don't want your products. Now I have no money until I get more pension a weeks from now !

My Pay Pal account was charged $39.99 on March 30th, 20222 and again now on April 29th for $69.99 for supposedly 'subscription' services. I checked and have never subscribed to any 'subscription' services from Digital River. Please arrange a full refund for both of these unauthorized charges. Thank you.

To whom it may concern,

I purchased a Sony Xperia 1 III Smartphone through the official Sony website using one of their 3rd party providers. This was last year September 2021.

I have been trying to return the product ever since. It began with the company providing me with a return address that doesn't exist (my package was returned back to me informing me of that information).

Then having contacted the company, they tend to take a few days to reply to each e-mail. They stated that they would arrange a collection for the phone. Providing me with no details of how they would collect this. In the middle of arranging a date to collect, they confirmed a date AFTER the arranged time. At the time I was working from home, so if a courier was arranged I would've been able to comply regardless of logistical errors.

An attempt for a courier to collect my phone has happened a few times and failed every time. They have informed me they cannot send a 3rd courier as attempts have been made. No one has turned up as they stated and I don't believe them. For the last collection, I made sure to have my CCTV camera on for that day, and no one turned up. I am still emailing them asking for a refund 7 months later.

I have also asked if there was a depot in order for me to drop off the product to which that was ignored.

Please are we able to resolve this in some way?

Kind regards,

A.Gadda

Money taken

Invoice ID [protected]

Transaction via Paypal 17th February 2022

I paid £59.99 for one year of product use and now I have been charged for another year which I do not require. I will also be contact Paypal through whom the money was taken.

Please refund me £59.99 as I do not require your product for the coming year.

You will be holding all the information required to resolve this matter.