Digital River
Reviews and Complaints

I logged in to my bank account this morning and saw a charge of 29.99 I have no Idea who or what this company is but If they feel they can just walk in and take peoples money then I shall have no choice as to take immediate actions and file charges .

02/14/2010 SIGNED PURCHASE DRI*DIGITALRIVER.COMWWW POS 29.99
This was an unauthorized charge to my account I have no Idea who they are.

These jerks just took $44.95 out of my debit card without my permission. I suspect this could be Norton anti virus. A year ago I purchase their software on line and since they have my card info, they took the liberty of billing me again. I could be wrong about this, I just don't know.

I recently purchased Norton anti-virus and I noticed that I was charged an extra $69.99. There was no phone number to follow up to what this charge is for. Please help me find a way to stop these charges.

I logged online to my checking account and found a charge for $48.96 which i did not authorize. Why would i go online to a California company to buy digital equipment when i can get it in washington state faster?

It may be that you inadvertently purchased an Auto-Renew product from Symantec. You should call Customer Service to find out. If your Norton product is, indeed, one of their Auto-Renewing pieces of software, or a demo-product that automatically deducts from your account when the test period runs out, that could explain the charges.

Norton, Microsoft, and other companies sell software of this type.

Digital River probably has Customer Service people who can help you ferret this out.

we also had 2 charges from this company for $52.16 each.have no idea how they got my husbands credit card ##.he never gives it out anyone on the web!I am pissed and iam going to take action...Donna

I dont know what the debit you did was about. Can you please tell me?

i don't know who you are but i was charged $53.00 from this site, i have only been in here to see why you have access to my bank account this situation better be taken care immediately! i have copied this home page and a record of my bank account and put it in an envelope to mail to the better business bureau, if this is not taken care or if you or anyone associated with this sire comes near my account again they can deal with you

Yes, I think Microsoft is definately aware of how Digital River treats their customers. The Microsoft representative that I spoke to said he gets "alot of calls" regarding Digital River's lack of customer service. He gave me their phone number: [protected]. I'm posting everywhere I can (because it's not online) and the only way you can contact them is via email (which they do NOT respond to). I also suggest that you file a complaint with the BBB. The form is an online form found at their website, and takes only a few minutes. https://odr.bbb.org/odrweb/public/getstarted.aspx PLEASE FILE A COMPLAINT WITH THEM. These people are crooks, and won't stop unless they are forced to by someone other than their customers.

I order from Norton Renewal as well however I already have a charge from them, so why do I also have the same exact charge from this site?

I just had a charge that was 114.99 at 3:00 AM. I'm not up at 3:00AM and certainly not buying anything at that hour. Called the bank and found out that information after checking my account statement and getting peeved at seeing this pending transaction.

I do not know why you charged my card are my bank cause my card was just replaced can you tell me why you charged me 59.99 cause I do not remember ordering any thing.3

I was concerned about this charge, too, but then I remembered it's the billing company for Norton. If you have Norton auto-renewal, the auto-renewal will show up from Digital River.com.

I have not used your website till today and where did you get my bank accout #. Will go Monday Morning to the bank and stop this charge of $29.99 and any other actions they want to take.

I have only purchased Norton 360 once and it is has taken double

I was charged for this charge on my account & did'nt authorize it.

***********DO NOT ORDER NORTON ANTIVIRUS ON LINE - THEY DOUBLE CHARGE THEN REFUSE TO REFUND YOUR MONEY**********

On September 17, 2010 I bought a new computer, then went on line and purchased Norton for a total of $52.99. The next day I had another charge from DRICA.COMSOFTWARE for $44.99. I immediately called Norton and advised them what happened. Of course they denied the charge and claim that it was once a sister company but Norton no longer uses them. Well apparently DRICA still uses them and charges the customers too. Norton will not take any responsibility and will not help to get the customer's money back. Every number that I've called for this DRI is out of service. It is a big scam! I've contacted my bank and was told that I have to wait til the transaction clears then cancel my card and file a dispute. I'm going to do so, then contact Better business and file a complaint with them also.

I had signed up for the automatic renewal option on the CA Internet Security Suite. My original renewal date was 2/24/10 in the amount of $69.99 (1st time my card was charged). Not quite a week later, I received another email offering their newest package for $34.99. (Why would I want to pay full price?) I purchased & downloaded the new version on 3/10/10. The next day (3/11) another charge for $69.99 was put on my credit card.

I called my credit card company and put both of the $69.99 charges in dispute.

Tonight I called the [protected] (number recommended by accman) and believe I have gotten it resolved. Ramesh has given me confirmation numbers for cancellations on the 2 charges of $69.99.

Lesson learned! Don't go for the automatic renewal option! Thanks, ACC for the phone #!

im an account manager.
Their number is [protected]
You can call that number and dispute it with them
if not call your credit card company after calling them
and they can help you dispute it as well

I just had the same thing happen to me for $49.99 which turned out to be an automatic update of my CA virus scan software. I forgot that I had setup the automatic update. I called [protected] and talked to a service rep because it was an overcharge for the update. They gave me a rebate for the balance. Make sure you didn't accidentally signup for an automatic update from CA through some other software company. I stopped my automatic updates for the future.

up date.
DRI*DIGITALRIVER.COM. is the auto-billing for Norton.
if you use things that are not part of your pacige you pad for you will be auto-billed for the new thing you are useing.

like if you did not bye the onlin-backup and you try to use it Norton will not stop you
it will just bill you for it .

if you read the "user agrement" it will tell you all this.

i was charged $149.99 on my account didnt order nothing never heard of these people...my bank trying to get it worked out

I actuallly got an email from Computer Associates International, Inc. (CA Security Antivirus) a few days before I noticed an unusual charge while checking my account online

"Your Antivirus 2008 3 User Microsoft Renewal Upgrade subscription has been automatically renewed. The following email is a summary of your order. Look for DRI*CA.comSoftware as the merchant on your credit card statement."

The statement was actually from DRI*DIGITALRIVER.COM. I paniced at first, but then remembered the email. There is a customer service number: [protected].

If you go to there website, www.digitalriver.com, and click customer service at the top, they give you the option to enter your email (I know... am i gonna get a lot of spam now?) and the last 5 digits of your credit/debit card and it will reveal what the purchase was (or was supposed to be). In my case, the charge was legitimate.

It could be something like Norton Antivirus that you cancelled, but they never processed it.

I hope this helps!

- Larry

wow
this to is how i got to this page to.
my cc statement has a "Unsettled Transaction" from DRI*DigitalRiver.com
it is only for $1 but from what i see on this page it might be just the starte.
i think i'm going to call Norton and see what is up.
if i can not get this fixted than i'm going to cancel my c-card

Where can I buy trend micro aside from digital river? One that is safe financially.

Same thing happened to me, I informed my fraud department of my credit card to immediatley stop and reverse the transaction due to the unauthorized charge. If this keeps up Trend Micro will loose a loyal customer! I have enjoyed their software program for several years and have never had this issue. I will be on the phone with them shortley...

your company took 49.99 from my bank acc. I did not say that it could be done i need to know what is going to be done about this i do not even know what the money was for i have not seen or got any thing about this i need my money back

I don't know where this came from but it is unauthorized charge on my debit card. I am calling my bank about this.

This was for DVD- codes for my laptop. So my dvd drive would work again.

I agree with the unauthorized charge because I got a charge for $29.99 for more
5 gigabytes backup storage last Oct. 28, 2008 via Norton 360 built-in my
computer and on-line service order. My credit card was charged and up to this
my on-line back-up failed because I do not have enough free space for my back-ups.

I also have the same problem, The same thing has been done to me...

I recieved three charges to my credit card account for downloads of CA Antivirus 2008 3-user Download. The order numbers were [protected], [protected], and [protected]. Why would I download it three times, and why would you ship it three times? My customer ID is [protected]. Will you please correct the billing on my master card as I am being billed three times. I would appreciate a response.

Well just for clarification, Digital River, is not the one who sell this products (as all of you keeps on insisting that they are the one!) actually, they are just an e-commerce company who supports the online store for almost 44, 000 different companies, manufacturer's and vendors all over the world! can you imagine those numbers! still can't get enough idea from this you stupid nothing for good people which the only thing knew to do is to complain and whine without even knowing what they were saying. (such a ###ic attitude!) Digital River are not the one who make the rules or decide over a purchase, they were just following what the vendor or the merchants told them to do. And c'mon, the vendors and the merchants are the one who get away without any problems, and the DR's agents are being blamed for something that they are doing the bext that they can just for the good of the customer and taking the vendors away from trouble~!~! and the worst thing is, those agents are being underpaid, force to work overtime! not being paid for those mandatory overtime and poorly trained by the management (and also the vendors and merchant's fault since they were not providing enough information about there procedure whos just taking the liberty that they are getting for granted!) Just heres the bottom line, when you call Digital River, expect that they may be insufficient to assist you right away, but rest assured that all of them are doing the best that they can to getall the information that they need just to give you all the information that your askiing from them and they are doing eveything to satisfy you! and by the way, they were also being forced by the vendors to lower down their AHT (average holding time) for 5 minutes a call! which is totally impossible to do, well i knew you already know the reason why its impossible, because you customer just take for granted every rightrs that you have, but how about the rights of those poor agents that your shouting, cursing, telling them that they were stupid, not enough for you, not good enough for you, hense your not even trying to consider what they were saying, your just keeping what you want to know, and when they say something that you don't like to hear eventhough its totally true that its your fault as well, your just gonna tell them "Are you a ###ing indian? i cant understand a single word that you said!" (by the way all the calls is being recorded so when you complain about an agent who doest speaks well using the English language, they will investigate about that, and God knows they were talking in a very fluent ENglish that even a deaf person will understand what they were saying!) you just keep on telling this complains and keep on insisting that they were the bad guys, but look at yourself on the mirror dudes, you were just describing and insulting your own selves!

If this is a legitimate payment, please let me know the name of the company on whose behalf the payment was deducted. The payment is still listed as pending by the Commonwealth Bank of Australia as a payment to Digital River.

I will stop the payment until the payment is verified as legitimate.

stephen.harbour@internode.on.net

My account was deducted money without knowing me please help

i have cancelled my software i would like to no when you are refunding my£119 that you took from my paypal account would like to no asap thankyou please return to my paypal account thans

3 months in a row(w out my permission) I was charged $77.99. I stopped auto pay on PayPal, turned in claims on PayPal Smart connect, tried calling(number not in service). Can't seem to get it settled.

Any advise ?

Order Number 753553

Time 07:02am

18/03/2023

PayPal Payment of £79.99

For Avast protection Software order no [protected]

I did not authorise and do not want this service or this transaction, you have taken this payment automatically so I wish to cancel this service now and in the future.

this was on my checking account this morning, I don't know what it is, the charge is in the amount of $109.88

Feb 27, 2023

1710/P5*TRUEDLY - Medical Services and Health Practitioners not elsewhere classified

$109.88

Pending

i have been charged $139.99 for a service that i did not order on the internet.

digitalriver [protected] for $139.99

downloaded and purcased audials one 2023 on september 24,2022 the order number 2023 the other number i have is [protected] i still have not received the authorization e mail

i never asked for this as I don't even know what it is as a 73 year old I never asked for anything like this so can you please refund me