Digital River
Reviews and Complaints

This company, which I have never had any dealings with, has made an unauthorized withdrawal of $79.99 form my bank account for computer software that I did not order. I have NEVER ordered computer software from them. What the heck is this?!?!

Also to clarify, it is not my fault the agents are underpaid and overworked, and if you feel that way stop working for a company who defrauds paying customers. I had no problem personally with anyone until someone questioned my ability to see as if that was the problem I couldn't get the product to work. The reason I couldn't get their product to work is because they are overly concerned with the security of the product, and not concerned at all about the happiness of their customers. I am sorry for those that are overworked, and I am sure working for the company that you do, you are bound to take a lot of abuse. This is something you should have been prepared for beforehand, no? If I take a job somewhere, I know who I am working for and what I am going to be doing. The gentlemans attitude towards nothing for good customers is clearly the same attitude Digital River has towards it's paying customers. It's called contempt. It has no place in business, and in my belief, has no place in society. Don't support scam artists. Joel Ronning is the next Bernie Madoff.

Digital River sold me a game. I was not given an unlock key. After searching for two hours, I found a contact number. I was sent a unlock key which did not work. I called the next day, and was told I would have to download it again and was given another unlock key. I did so, and the unlock key did not work again. Upon calling again, I was told I must have a problem with my eyesight. Seriously. I was instantly dropped down to third grade again and felt as if I was the cause of the problem. I went online to look for help. I found numerous complaints along the same line. I began to feel as if I was scammed. I called again and threatened to complain to the better business bureau and the district attorney for Minnesota and was finally given a refund, after the man I talked to spoke with his supervisor. After all this, instead of an apology, I was threatened with a 100000 dollar penalty if I did not delete the program which never worked, and honestly, I wish I would have never downloaded. This is a clear cut scam, and I will never support any company which does business with digital river.
I am looking online now to spread the word, and also learning for myself who these companies are, as I will not be buying anything online from any of them. I suggest you all do the same. If the above comment does not explain everything, read again and question"does it all sound like lame excuses for a bad business?" It did to me. I cannot believe this is allowed to go on. Let your dollars speak for you. Never support Digital River.

I am getting screwed by Digital river.

Bought the product using paypal, download was available immediately. (First red flag)
They product asks for an unlock code. There is no unlock code provided, just an array of other 'code' none called unlock.
Call them up to ask for it. They tell me i have exceeded the number of downloads but theyll reset it for me. (Dld it once). Then provide me with an email, called 'unlock code'.
Again there is no unlock code given.

I am being web-mugged.
I will not let it end like this. mother###ers.

Well just for clarification, Digital River, is not the one who sell this products (as all of you keeps on insisting that they are the one!) actually, they are just an e-commerce company who supports the online store for almost 44, 000 different companies, manufacturer's and vendors all over the world! can you imagine those numbers! still can't get enough idea from this you stupid nothing for good people which the only thing knew to do is to complain and whine without even knowing what they were saying. (such a ###ic attitude!) Digital River are not the one who make the rules or decide over a purchase, they were just following what the vendor or the merchants told them to do. And c'mon, the vendors and the merchants are the one who get away without any problems, and the DR's agents are being blamed for something that they are doing the bext that they can just for the good of the customer and taking the vendors away from trouble~!~! and the worst thing is, those agents are being underpaid, force to work overtime! not being paid for those mandatory overtime and poorly trained by the management (and also the vendors and merchant's fault since they were not providing enough information about there procedure whos just taking the liberty that they are getting for granted!) Just heres the bottom line, when you call Digital River, expect that they may be insufficient to assist you right away, but rest assured that all of them are doing the best that they can to getall the information that they need just to give you all the information that your askiing from them and they are doing eveything to satisfy you! and by the way, they were also being forced by the vendors to lower down their AHT (average holding time) for 5 minutes a call! which is totally impossible to do, well i knew you already know the reason why its impossible, because you customer just take for granted every rightrs that you have, but how about the rights of those poor agents that your shouting, cursing, telling them that they were stupid, not enough for you, not good enough for you, hense your not even trying to consider what they were saying, your just keeping what you want to know, and when they say something that you don't like to hear eventhough its totally true that its your fault as well, your just gonna tell them "Are you a ###ing indian? i cant understand a single word that you said!" (by the way all the calls is being recorded so when you complain about an agent who doest speaks well using the English language, they will investigate about that, and God knows they were talking in a very fluent ENglish that even a deaf person will understand what they were saying!) you just keep on telling this complains and keep on insisting that they were the bad guys, but look at yourself on the mirror dudes, you were just describing and insulting your own selves!

Nobody from iTunes charged your card. Do you even know what iTunes is? A.) You don't "subscribe" to it. B.) You don't need "equipment' for it. The charge you had after it has nothing to do with iTunes or Apple. Instead your card was probably compromised and someone probably is attempting to buy things with your card. You may want to report your card as compromised to your bank instead of posting silly things to a complaint Web site.

How did you get around this matter? I find myself in the same predicament. I bought Kaspersky and they gave me nothing to refer to...

I tried to renew my Kaspersky last week. Thankfully, the bank saw some suspicious behavior and declined the payment. Somehow, while Kaspersky was trying to receive my payment, this Digital River, Irish Company was trying to snag $35.00 at the same time. They are hackers!

Just got hit for $197.00 from company in UK, dba, Dri*DigitalRiver.com . Called bank and found out other customers at bank also complained of fraud charges from same company. bank was not aware of how or what this company is doing. Mainly by phishing appears to be the way they conduct business. had to freeze my account, cancel my cards, move my money to a savings and have now requested an audit of my account for prior charges we could not account for.

The same thing has happened to me? How did yours turn out? Please let me know! My bank says they can't do anything about it until it clears! I should be able to stop any charge on my account!

yes i got charged for sumthing i dont know wat it is, this was the website it gave me.
i jus want my money refunded back to me.
$74.99

I HAVE NO IDEA WHAT THIS $74.99 CHARGE IS FOR - BUT I WANT IT RETURNED

Well just for clarification, Digital River, is not the one who sell this products (as all of you keeps on insisting that they are the one!) actually, they are just an e-commerce company who supports the online store for almost 44, 000 different companies, manufacturer's and vendors all over the world! can you imagine those numbers! still can't get enough idea from this you stupid nothing for good people which the only thing knew to do is to complain and whine without even knowing what they were saying. (such a ###ic attitude!) Digital River are not the one who make the rules or decide over a purchase, they were just following what the vendor or the merchants told them to do. And c'mon, the vendors and the merchants are the one who get away without any problems, and the DR's agents are being blamed for something that they are doing the bext that they can just for the good of the customer and taking the vendors away from trouble~!~! and the worst thing is, those agents are being underpaid, force to work overtime! not being paid for those mandatory overtime and poorly trained by the management (and also the vendors and merchant's fault since they were not providing enough information about there procedure whos just taking the liberty that they are getting for granted!) Just heres the bottom line, when you call Digital River, expect that they may be insufficient to assist you right away, but rest assured that all of them are doing the best that they can to getall the information that they need just to give you all the information that your askiing from them and they are doing eveything to satisfy you! and by the way, they were also being forced by the vendors to lower down their AHT (average holding time) for 5 minutes a call! which is totally impossible to do, well i knew you already know the reason why its impossible, because you customer just take for granted every rightrs that you have, but how about the rights of those poor agents that your shouting, cursing, telling them that they were stupid, not enough for you, not good enough for you, hense your not even trying to consider what they were saying, your just keeping what you want to know, and when they say something that you don't like to hear eventhough its totally true that its your fault as well, your just gonna tell them "Are you a ###ing indian? i cant understand a single word that you said!" (by the way all the calls is being recorded so when you complain about an agent who doest speaks well using the English language, they will investigate about that, and God knows they were talking in a very fluent ENglish that even a deaf person will understand what they were saying!) you just keep on telling this complains and keep on insisting that they were the bad guys, but look at yourself on the mirror dudes, you were just describing and insulting your own selves!

Each state has an on-line fraud department that will get results from third party billing companies. I've used ours three times and always get my money back.

I purchased Micro Trend Internet Security on-line 6 months ago. Recently I received an email stating BitDefender supposedly ordered a year ago was renewing, then an email stating this order was cancelled. We had never ordered BitDefender.
$49.95 was taken from our bank account without our authorization, in fact I had went to the source of the emails URL, Digital River, and entered a customer service request not to renew the product, explaining we did not order or use this product.
After four phone calls to Digital River, the on-line billing company for BitDefender, I discovered they also bill for Trend Micro which is how they got my personal information to withdraw funds, illegally, from an account.
They stated on the phone and in email I will receive a refund, if not I stated I will file an on-line fraud complaint.
Also, if you use Qwest check the back of your bill, we discovered for six months we were being billed for an outsourced message service we had never heard from. The money was refunded in total after I called them.
They got our information when I signed up for an account on-line and a small window popped up after I entered all personal information. You could not close this window, I right clicked for a drop down menu to select close and you had no way to close the window. The pop up was from the third party message service, allowed by Qwest, stealing our information. I have since learned when this happens to select the Ctrl/W keys to close this window.
I suggest if you don't receive satisfaction from third party billers contact your state's on-line fraud department.

There is a charge to my bank account that states that this company is who was charging it. I did not purchase anything through that company. I have never seen that site before, nor have I ever heard of it and it's very suspicious that when I try to find that company online, I get taken straight to a site that is all about how this company has done this to many other people.

I have a fraudulent charge of 44.95 from digitalriver.com and I have never purchased anything from these people.

Why has my account been charged $49.99?

I did not authorize such a charge, and I have no business with you people.

I was charged a fraudulent fee of $35.95 because there was an "auto-renew" on my computer's trend micro anti-virus software. I called: [protected] and had the customer service representative cancel this auto renew option and refund my money!

Went to purchase Microsoft Office 2010 via DRI*Microsoft. Paid for software but never received it.

I ordered the Home Edition of Microsoft Office for my Mac from Microsoft. The name shown on my bank statement is DRI Digital River. It is a legit debit, but I will watch my statements closely for other charges. Thanks everyone for the heads up on this company.

What is the name of this company, because it placed a charged on my account and I want it removed. I also want to know how you got into my account ?

Checked my bank account online today to find that this company had charged my account twice for the amount of $114.82. I cannot get a copy of invoice because there is not one, nor do they have record of any email address of mine with my account number. Still, I'm hit for two times this amount plus overdraft charges at my bank. No way to contact customer service because I do not have the correct email address that was used with my account numbers.

I weas charged $44.95, on my checking account, on Christmas day 12-25-2008.
I don't even know any one by the name of DigitalRiver.com, plus, I didn't purchase anything on Christmas Day.
I want that charge removed
Thanks

DIGITALRIVER.COM

On May 5th, my account was charged $189.00
I made no such transaction with this company and have no idea what this company even sells.
I went to their website http://www.digitalriver.com and found out that they are an e-commerce site.
I called my bank claims department to dispute about the charges and they even went to the website and could not find a legal contact number to inquire about the charges made.

Aside from this website, I have other accuring and pending charges and many were made from England, especially download sites.

I tried to update my Microsoft Money 2006 software by download. I received an order confirmation for $35.98 in charges. The download failed and Digital River will not allow me to re download saying I have exceeded my limit of attempts. Every time I try to contact them by the web my attempt count goes up. There does not seem to be a way to contact there customer service to resolve this.

I have no idea who these people are. They just took $44.95 out of my account! I suspect it is Trend-Micro, but cannot be sure. I canceled them out. I do not have any accounts that allow auto-deducting from my checking account.

This morning my bank contated me regarding a $164.00 charge that was attempted three times by this company and was rejected due to possible fraud. Nothing has been ordered online for over a month and I do not have any, nor will ever setup a recurring online charge.

there was $75 debited from my account without any authorization...i am not even sure what this was for! I would like the funds to be replaced into my account!

I have a transaction of $ 80.89 that I never autorize from this website ...WE HAVE TO CONTACT AUTHORITIES THIS IS FRAUD

DigitalRiver is who TaxCut uses to handle paying for the tax software. I've used them for years nows. You probably used it last year and signed up to automatically recieve it again for your 2008 tax software. I saw that but clicked NO because I like to control when I purchase the TaxCut software which I will do again this year.