Bank of America
Reviews and Complaints

I recently as a small business owner had a need for a banking account in another bank in Charlotte other than the one that I had been banking with previously. This was due to the fact that one of the individuals who I had loaned money in our business to the tune of two and a half million wanted to be able to have a sweep account so that they could pay the large payment to me each month. What is most interesting is this individual work for the bank for over 20 years as the branch manager of the location that I went to attempt to open the account at.
This was an action that my wife and I would later regret. We went to the Bank of America location In Charlotte North Carolina in the neighborhood of Starmount. This was the neighborhood that I had grown up in and I had only lived a few blocks up the road during the majority of my youth. Realizing that the neighborhood had changed and that there now was a large majority of Hispanic individuals, including business owners that were my clients I wanted to continue to patronize businesses in the neighborhood.
As we entered the security guard stopped us and ask us why we were there. He was very polite, but he told us we most likely would not be able to open an account today, however we could attempt to. The bank was extremely busy as most branches are, we went in and asked for the individuals that were suggested to us by my client. One of which was the manager of the branch.
He greeted us professionally and also asked us why we were there. We explained to him that we want to open an account and was referred to the bank. He then asked to see my paperwork. I proceeded to show him our LLC paperwork, which had the name of our agent from Raleigh representing our company listed.
He then informed me that our names were not on the LLC. To my surprise, he was looking at a piece of paper where it said our names were optional. I then proceeded to show him where the names were located in the paperwork, in which case he started to get angry. I told my wife that I did not think this gentleman wanted our business. I also noticed that we were the only, as referred to by the manager gringo’s - a racial slur, currently in the bank.
The manager left with our paperwork, coming back and telling me I needed to get all new paperwork that was up to date. Our paperwork was less than 18 months old, and our corporation's and business have been operating in one form or another in Charlotte since 1956. The new paperwork was from a recent change from a corporation to an LLC as suggested by our CPA.
I must tell being racially insulted made me very angry, I can remember a time when this term would have never been used, when this was North Carolina National Bank.
I got up and told the manager that we would not be doing business with him and head it towards the door, he replied that he did not need our business anyway.
I had finally had enough; I told him that he did not want to service our company because I am in his words a gringo.
I loudly informed him that he was a bigot and a racist, I could not believe that he referred to me and my wife and those terms in the 21st century, he just replied have a good day sir.
I have lived in Charlotte all my life, my family has been in business since 1956, I am privileged to own a multimillion-dollar company, this is due to the hard work of many individuals located within the very neighborhood in which I was insulted at the branch of this once great bank.
I patronize and try to help all of the businesses and churches within the neighborhood regardless of color, race or creed. Many times, making low interest loans so that businesses will continue to exist even though the neighborhood is going through economical changes.
I am involved in many fraternal organizations, as well as an author and I hold a PhD, I Received the key to the city of Charlotte (a citizenship award) in 1979 from the mayor. I mentioned this not to brag but to point out and to give the reader an idea of the type of individual I attempt and each day I want to become.
I and my family have patronized another bank (Truest) and its forefathers’ banks for over 65 years. In all of my time with this bank I have never seen them disrespect nor referred to others in racial terms such as I was referred to in this branch of Bank of America.
We later after walking out of the Starmount branch went to the South Park location in Charlotte and made an appointment, but after discussion with my staff about the treatment we received we have decided as mentioned above, not to pursue a sweep account with Bank of America.
In the banking business no matter what size the bank may be, it must be seen very much as a tree, its fruit which comes from its branches, shows how healthy it is. After our experience we will not be partaking of its fruit, that comes from this branch of bigotry. It is our hope that these attitudes will change, and the bank will immediately take action to correct such behavior in its branches.

I received a BofA Letter dated 04/03/24 & I'm Paul Cote' & my Claim is #240213543968 & I agree BofA should Close this Case & go ahead and Charge me, because it wasn't my fault & not yours! ETSY was NOT telling you the Truth! 1) First they charged me an extra $45.00 shipping for the Delivery of on 02/09/24 & I received it 03/10/24, with No Notice or Credit! 2) When ordered ETSY had stated on the Order that if I was Not Satisfied they would Credit me the $602.60. 3) The Purse was in Poor Condition when received, with NO Reply from the many emails from me, that was also sent to their supplier! I live in MI & the supplier is in IL - if I lived in IL, I would taken them to IL Common Pleas Court! You accepted their story & not Mine - a Very Long Customer with BofA - my email is
pcote.paul.[protected]@gmail.com

I got distraught and stopped the card. But soon I knew mine was protected from such scam. They immediately sent another with a hologram so as to prevent copying it.
Also when I went there for current exchange or something, they recommended a couple of cash-reward cards. I am using them and pleasantly getting the cash into my account...

I CURRRENTLY HAVE 3 DIFFERIENT ACCOUNTS/ 3 DIFFERIENT BANKS. AND FIND THAT ALL FEES ARE ALMOST SAME... NEVER HAVE A PROBLEM WITH SLOWNESS OF INTERNET SCREENS... BANK OF AMERICA ALWAYS READY TO POP UP... LOVE THE 2ND LAYER OF SECURITY PAGE... AND CAN ALWAYS CHAT ONLINE 24-7... WITH A LIVE REP!... I TRUELY FEEL LIKE A VALUED CUSTOMER 100% OF THE TIME... WITH BANK OF AMERICA!

I went through absolute chaos dealing with fraud at my last bank. I decided to try Bank of America in Homer Glen, Illinois and had the lovely opportunity to meet Cheryl Kasper. She was absolutely amazing, very patient and so helpful in every way possible. Opening a new account was very new to me and she walked me through the process with such ease and made it an exceptional experience! So beyond grateful for her!

Let's start with the Bank of America Branch in Clifton, this Branch is very Professional place to Bank.Jossue is an incredible promblem solver he jumps right in to make sure your getting outstanding service his team is amazing. I'm impressed with Jossue communication skills he has an amazing work ethic his great knowledge make us the customers at ease knowing that you're dealing with someone who really cares. Jossue Bonilla job well done YOU ROCK!

Bank of America is not really the best bank. In fact it's the best at very little. It's big and impersonal and everything sort of works fine but really not that well. However, I would say that for a small business owner, Bank of America payroll is a good deal. It's much cheaper and perhaps even easier than most of the big payroll companies like ADP. Sure if you have a big business ADP payroll might be the only way to go, but for us small guys Bank of America Payroll isn't half bad.

I am honored to give another compliment to Bank of America located at *** Tomball Parkway, Tomball Tx ***.The entire staff there is wonderful.Ms Belinda Januszewski gave me excellent service this time. All of my questions were answered in detail with her ending by asking me did she make herself clear and my esponse was yes very clear. Business mixed with a positive attitude is an assess to a posperous business. The staff at Bank of America in Tomball Tx makes my drive of 45 minutes worth it every time. Thank you, thank you, thank you.
Cynthia

We have been BOA customers for years with little to no problems. We always go to the smaller branch office near our home and know the tellers and personal bankers and they recognize us. We are also good customers -- we don't bounce checks, don't miss cc payments, don't demand unrealistic perks, come informed and prepared for discussions. We also have concentrated our accounts (and let them know it) so we don't pay a single dollar in fees.

Regarding the website -- I am very, very pleased with the online transfer and bill pay features. The bill pay is by far the best feature of the website, imho, as you can select a larger-well known company and have all the mailing info provided or you can enter your own pay-to person/company. We have never had a payment go missing or late and they guarantee the payments -- if something happens on their end that causes a late payment, they will cover any penalty fees.
Been using online bill pay for_years_ and have not found a better or more comprehensive bill paying service. Though I do recommend keeping all tracking numbers, we have never had a problem.

Check out all the banks and find what fits your needs. We personally recommend Bank of America.

[Just a quick story about knowing the tellers and them recognizing us -- my kids were collecting state quarters for a 50-state quarter map and I mentioned to the teller that we were missing 7 of the 100 quarters. She wrote down the 7 missing ones, gave it to all the tellers, and they collected the quarters for us over the next 2 weeks! Asked me at the drive thru if I could come into the bank because they had a surprise for us! I took a picture of my kids with their completed maps and sent it as a thank you! It IS about customer service and our branch is amazing!]

I recently applied for the auto loan. They kept workaround for a week; this causes my order was canceled. In order to keep my order, I had to sign finance with my dealer. After that, I called them to cancel the car loan; they said the cancel was requested. After 2 weeks, I still saw my car loan. I called them again. They said they had not received any check from the dealer. I called my dealer and they said they had not received any check from Bank of America and asked me to request the check tracking number or any proof that they sent the check. I called bank again and they could have not provided any tracking number or proof they had sent the check and required me to pay the interest until the loan is canceled. They just kept ask me to call this department and others but no solution was provided. I write this review hopefully help some one to avoid or be careful when deciding to apply the loan with Bank of America. Please be careful!

On 8/8/2024, just verified my bank card ending-in 7245 and then after re-ordering a replacement debit card on 8/19/2024 it got frozen . I don't know what happened there.

Also, debit interest about $79,391.03 and overdraft on savings about $1.43.
Funny thing is that 'business decision to end banking relationship us' isn't for checking account because checking account is contractual relationship, It is under the banking regulation act in 1949 where the U.S. adopted the international banking act of 1978.

Opened up my first ever bank of america checking account, two weeks into owning it I had funds transferred and then was going to have my work send some of my direct deposit into the account. Well good old fraud department claimed my transfer was fraud and had me drive from Northern Vermont to New Hampshire to find out why it was closed. After being there for two hours I finally got a new account but then they couldnt credit the new account for the transfer I did to the original BOA account, had to wait for it to arrive via check to my house.

Once the new account was created and direct deposit was established and is still ongoing as I write this, the bank notified me that I was not allowed to receive the $300 for opening my first checking account because the first one I had was closed... Customer service is dog[censored] and threw my complaint to the trash. I just got off the phone with the location I had to drive to just to make a complaint for them to research into. I highly dont recommend this bank if they can't keep to their word and or allow for more deep investigation as to why they do this to customers.

I attempted to move my funds from Merrill Edge to another advisory firm. The funds transfer request was placed on October 30, 2024. I have yet to see the funds transferred to the new account, and my account with Merrill states that it is closed. I have called multiple times and even went to a BOA branch for help. I have spent hours trying to resolve this, as has my new advisor. They have been holding my funds hostage and made no effort to expedite the move despite several calls and visits. The amount is for $289k. I am terrified they have lost my money. And if they haven't, I am missing out on various opportunities to invest, causing me monetary loss. I need my money. I can only imagine if I had a life emergency. Please also look online, it is happening to other people. It is common with them. Please help!

Citibank owner Kevin Lee on reward letter on criminal record proof ATM are blocked with glue can't get in locations with a Citibank caused genocide get the people who install machines to get in Citibank to fix cars reader that let you in ATM 79th 5th Ave nyc one location Allied universal security Blackstone Pinkerton Gardaworld Brosnan strategic risk forbidden to do business in ny state database since 1979 atm truck no financial exchange license no guard has a secure certificate 6-8 hour training take thenkey 6am or 11 pm security firm open ATM at 6am illegally and closed at 11 with a key to allalert all security atm detail or patrol is illegal Bounty's start at 33k plus company perks execution bynshooting legal in ny contact the owner

Kevin Lee
[protected]
[protected]@RJilaw.info

As a LONG TERM customer with an extremely good banking history, as well as a great credit rating and history, I was truly shocked by how poorly I
Was treated and 'handled' by the Bank of America 'system'.
I am 70 YOA now, financially stable, and I'd been a customer of BofA since I was a very young man. (Back when the local bank was named Seattle First National).
I had always maintained a great banking relationship with BofA over the many years I had been with them. I also had a Alaska Airlines credit card for at least the past 25 years and used it for specific business related travel and expenses. Because I used it limitedly and specifically there were not regular charges and I usually paid it off quickly when there were charges.
Over a year ago (in 2022), I put an approximately 16K charge against my credit card and set up auto pay payments much greater than the minimum amount due each month to pay it down and reduce the balance rapidly. I made the error of setting up the autopay for only a set number of payments instead of indefinitely. I did not catch that the automatic payments STOPPED and I had a late payment penalty. I went into the branch to correct the issue, not knowing, (not understanding at that time), why the automatic payment didn't work and go through properly. Oddly enough the banker I met with didn't understand either, and whomever it was she contacted via the phone was totally unforgiving. The 'contact', would not reverse the $39 late fee, and could only request a 'review' of the situation. The banker did however assist me with re-setting up the automatic payments and we discovered what was likely my error in setting it up the first time for a set number of payments.
ANYWAY-
When I looked up and reviewed the next on-line statement there was an additional fee from the time over-lap and nothing was reversed or credited.
I went back into the bank and when it was readily apparent that the banker or whomever she once again contacted via phone would not immediately reverse fees and charges, I choose to pay-off the entire balance due.
I was sent thru the teller to do so and based on the conversation I absolutely and honestly believed I was paying off the entire balance.
The TELLER gave me what I could ONLY ASSUME was a Pay-Off balance.
Because I was set up on paperless statements AND believing that the amount I was told, and paid, was the entire amount owed; I paid no attention to my Bank of America account for the next few months.
In January the ANNUAL FEE for being an Alaska Airlines card holder is posted and I looked at the account, only to realize there was a severely overdue balance.
Of what was initially a fairly SMALL amount of accrued interest from the days just before paying OFF the balance due months before. HOWEVER now, in addition, I owed 3 months of late fees and additional interest expense to the tune of over $100 additional dollars.
This time I DID NOT go into the branch, but instead called the number on the back of the card.
I explained everything and pled my case. The ONLY ANSWER I received was that he understood the frustration BUT could only 'request a review' to have late fees, charges and additional interest reversed. ALSO, I had to pay the past due balance before that request could be submitted.
So I paid Just Over $100 and was told there would be little... to no balance due... and potentially actually a credit balance, IF they reversed the amount of the late fees as charged.
Next I dicover my Credit Score has dropped from the high 700s, (even from as high as 798 just years ago), to 676.
Shortly after that, I received a letter from BofA saying my credit card 'credit limit' was being reduced to $500.00 - I called them to re-explain EVERYTHING.
I referenced the Teller having given me the bad Pay Off information and even though I was ultimately responsible for not reviewing my account on-line I hoped that they would take that into consideration because I felt it was paid in full. Almost rudely he told me it was VERY CLEARLY stated in Red on my monthly statements that the statement balance due continues to accrue interest after the statement date.
I mentioned that I was complying with the 'save the environment' movement and did not receive paper statements. Instead of taking it lightly, like the jokingly intended way I said it... again, rather rudely and defensively, he said its in red on the statements AND I am responsible to read my statements whether in paper or on-line. He didn't want to hear about my request and intention to PAY OFF the card... only sticking to the statement and statement balance accrues interest POV; so I doubt that my position was referenced in the request for review YET, I still requested that the $17,500 credit limit be reinstated. I was told that ONLY a request for review could be made it wasn't his place to do anything but place the request.
Next, I received a letter saying the request was denied - primarily due to my 'severely late payment history'.
The letter referenced TransUnion as the main resource of information.
I called, spoke with the credit reporting company representative and requested a detailed copy of my credit report. She could not, would not disclose anything but she said my request was processed and I will be receiving a full copy of my credit report via mail.
To my knowledge BofA is the ONLY creditor that could have reported anything BAD creating the bad score, and so, I am anxiously awaiting the report.

Now, today I received another BofA letter stating my account and request were reviewed; the $39 dollar late fees for November December and January Would Not be reversed and that was their Final Decision.
I called the number on the card confirming the balance due was $94 and change. Because of the Past Experience I reiterated that I wanted a final, total payment amount. Very surprisingly he said that was the correct balance because they can calculate the additional days of interest,, and that's what he already did!
And even though that spoke directly to the heart of my original issue, I let it go and got him to agree to credit back the annual card fee of $99.00 - called it a push, and CLOSED MY ACCOUNT.

After a 50+ year relationship, I will Never do business with Bank of America again.
Saddly, to my knowledge and belief, I really don't think they care.
Wil F.
February 2024

My issue began March 3rd, 2021. I made a reasonably high dollar purchase online using my California EDD unemployment prepaid debit card: issued by Bank of America. This raised a security flag & temp locked my card. This is common & so I called in to verify the charge and unlock my card. The agent I spoke to was very stern & was speaking to me the entire time as if I had done something wrong & even made the remark " this Unemployment scenario is terrible, between that and everything going on nowadays never a bad time for a little retail therapy to keep you people sane". A condescending blow because he's referring to people who were laid off due to Covid as "you people" & then another additional blow to me personally regarding where I spent MY own money, which he had ZERO idea what it was actually on & was making an assumption based on the merchant from where it was bought & my previous account purchases. He validated that last part because after putting me on hold for 30 minutes to review my account he returned to inform me " after a review of your account we are NOT going to remove the hold/block on your card at this time". "You are going to need to contact your "sponsor" (which is OBV EDD) and have them submit to us a completed BENEFITS ELIGIBILITY VERIFICATION form. A what? First of all one does not just contact EDD and have them do anything. Lets just clear that part up. Getting EDD on the phone is another task that you basically need a masters degree in doing.

I contact EDD finally & am informed there is no ACTUAL Form persae. Its more like they just verify all my personal information with me and then its updated and by them continuing to to issue me my bi weekly unemployment benefits via direct deposit into my Bank of America card account th6e system on B of As end will reflect there are no more issues at all. Because why would there be any. Let me rephrase that in one of the simplified contexts I have had to use with Bank of America to TRY and get them to process the issue at its core. EDD is saying " Your account is fine. There are no issues with your claim, no issues with verifying you & no further actions we are able to take that we haven't already to inform B of A of this. We are going to continue to deposit money for you into your B of A account, every two weeks that you certify. " For the past month ANY time I would call B of A they would verify EVERY piece of verifying info they have for me including sending a code to my phone and my security question I setup. Then they would tell me they still have not been notified that my claim is verified yet by EDD. Keep in mind one of the questions they ask me when verifying me when I call is
"when was the last deposit from EDD made"? Which is usually a few days prior because I call these people every couple days. Some will tell me they COULD unlock it if they could get direct info from EDD. Others will tell me their system won't even allow it. Most will literally gaslight me and tell me I NEED to call EDD this is their issue. And some will just repeat " You need to contact your sponsor and ask for the form". On April 12th I was somewhat lucky enough to reach an EDD agent who was determined to figure this out. He filed what's called a EBP ID ISSUES LOG with the EDD technical support team to try and fix it. But still was certain and confident that there was nothing more EDD can do. I began contacting B of A daily at this point explaining to every agent at their high level dept called: RISK what was going on, all the points & repeating over and over there is nothing more EDD will do this is a Bof A issue. Why are you ignoring the fact that I am still getting payments!? Not only that but when I login to the app I can't even see my account balance or account history at all. They have all the info blacked out.

Then something different finally happened when I called in on April 22nd. They placed me on hold and then spoke to someone and came back & said okay so you will need to go into a Bank of America branch with TWO forms of ID and then have the branch manager either call us or call us and then hand them the phone & then we can unlock the account! So to verify I said "You want me to actually go into a public building to show 2 forms of ID & speak to the bank manager & basically give him or her no choice but to contact you & you want me to hand over my own device that my mouth is near everyday to speak to you?" And this is on the assumption that I am able to even leave my house or feel comfortable enough to go into a bank? If I have had covid recently (Which I HAVE. 2 weeks ago!) im just SOL? L regardless went into the bank the following day with two forms of ID & the manager contacted them after explaining this whole story to him & they said my card would be reactivated in 24-48 hours. Tuesday rolls around and would you believe me if I told you that the CARD STATUS IS: LOCKED. Still! So I call Bank of America back and talk to them I tell them I went into the bank etc etc. The agent at RISK tells me " Well then you are going to have to give EDD a call because this is obviously an issue on their end"! LOL. WOW. I hit him with all the logical points because B of A also fails to adequately note ANYTHING. So also keep in mind I have to Re EXPLAIN EVERYTHING I just did EVERYTIME to EVERY person. Which also keep in mind has resulted in more hang ups and transfers due to the rep being to lazy or annoyed because they dont know what to do then you care to know. And the hold times to get to these reps has been up to 2 hours max. Anyway. After re iterating to him AGAIN his final response is this: "Oh" here is the issue "You need to contact your sponsor EDD & have them complete and send over a Benefits Eligibility Verification form. I hung up.

This has been going on for 2 months. EDD has been actually polite and helpful and BofA has been rude, unprofessional & very condescending 90% of the time and been providing me with false and misleading information. I am relying on this money to support my family. Both of my grandparents lost their lives in a disturbingly difficult battle with this virus not even a month ago & it we weren't even able to hold a funeral service. Our children are suffering because our benefits have been unavailable for 2 months while they continue to accumulate as I certify every 2 weeks & still have not been able to return to my job. Please if there is anything you can do to help I am begging you to do so. I dont know where else to turn with this.

I am writing this letter to express my dissatisfaction regarding the unauthorized currency exchange that occurred during a recent cross-border transaction involving your institution as the correspondent bank in the United States. On Feb 4th, I instructed my trading partner in Kingdom of Saudi Arabia to transfer $26882 to my account elsewhere. However, the credited amount was in Hong Kong dollars, resulting in a significant financial loss of $470 and, more importantly, severely damaging the long-term business reputation and trust between me and my supplier.

I demand an immediate investigation into this matter and the full refund of the $470 loss caused by the unauthorized currency exchange. If this matter is not resolved satisfactorily, I will have no choice but to file a formal complaint with the Financial Conduct Authority (FCA) in the United States and take further legal action if necessary.

Enclosed are the transaction details (UETR:dabb80b4-3023-45b3-82d6-07d8f0e350s9), including copies of the original instructions and any relevant communication. I expect a prompt response within 7 days outlining the steps taken to rectify this situation and the timeline for the refund process.

On April 2023, I had a distressing incident of fraud with my BOA business account. I received 4 wire transfer intended for me, but unfortunately, it was credited to an incorrect account number, again (4 wire) and none of was credit in my account. Despite my repeated attempts to rectify the error, all four wire transfer were credit to the same incorrect account which belongs to an entity in Tennessee. However my account is located in Florida. Despite contacting with customer services department upon discovering the error and providing all necessary documentation, including police reports, etc. The sender's bank of Idaho has requested BOA to reverse the wire transfer that were made to the wrong account under fraudulent pretense and after 3 months (August 2023) Bank of America did determine that the account was fraudulent and sent a check of $1,540.40. However, it has been 9 months since I reported the incident and I have not received any updates or resolutions regarding the recovery of the funds missing. ($ 118,862.00).

I am writing this letter to express my dissatisfaction regarding the unauthorized currency exchange that occurred during a recent cross-border transaction involving your institution as the correspondent bank in the United States【Bank Of America】. On January 15th and 18th , I instructed my trading partner in Haiti to transfer $45000 and $35000 to my account elsewhere. However, the credited amount was in Hong Kong dollars, resulting in a significant financial loss of $1732 and, more importantly, severely damaging the long-term business reputation and trust between me and my supplier.

I demand an immediate investigation into this matter and the full refund of the $1732 loss caused by the unauthorized currency exchange. If this matter is not resolved satisfactorily, I will have no choice but to file a formal complaint with the Financial Conduct Authority (FCA) in the United States and take further legal action if necessary.

There are the transaction details (UETR:56a214f6-0f1f-48cd-aac1-85784240fe54 and 8cf16ca7-03e5-433d-9845-fbd46fb803fc) . We send email to Bank Of America on February 19th with any response so far also today we called occ customer assitance group and I expect a prompt response within 7 days outlining the steps taken to rectify this situation.

Best Regards,

Songhu Chen

good day im shane sapat and im very disappointed in the servicers i was given im currently in south africa and i cant use my bank card or app due to me try to sending money through wire to my south african bank account i no longer have a usa number cause im in my home country now and no one can help me ive spent alot of money on calls to the bank which no one can help me with a simple task ive been struggling for 3days! please reach me on my email [protected]@gmail,com

on 2-17-24 on about 1730 est time I called in to report my credit card as lost or stolen #[protected].. the service I got was terrible. From a total of five calls being placed on hold for two hours,speaking to several employees and supervisors from several different states, to include fraud and online services. To spending a total of 4 hours and nothing resolved.I was told by Cyle and Maria in fraud that they had no record of the updates to my acct phone numbers that I had given to agents earlier and that it was after hours they could not verify my new number that I had given earlier the previous day.No notes from previous 3 hours on the phone.I was told the mobile app was down around 8pm and to call back in an hour, I called back 3 hrs later and it was still down.I was asked a security question about a car I never owned but belonged to my wife before we got divorced, I was told they could not send me an email verification because it was after hrs by maria #vvvly, who told me she had no notes from cyle, who promised that my card was locked and would not be able to be used.When I asked him to send a confirmation or email to verify he said he could not. When I asked maria if she saw any notes from cyle she informed me no. Then she promised me that she would make sure it was locked but I had to go into a B/A

I applied and received a credit card through Bank of America in the town that I currently live (Albany, Ga.)

All Bank of America banks in Albany Georgia have CLOSED... the closest one is one and a half hours away.

For whatever reason... Bank of America CLOSED my account... reporting to the credit bureau, that it was closed at my request which was and is NOT TRUE... I NEVER made a request to have my account closed. Which DOES NOT make sense, as the card that I PRESENTLY have in my possession has a $0.00 balance and it DOES NOT EXPIRE until September 2024.

This is totally unfair and unacceptable... and when I tried calling to discuss the matter... I have NOT been able to speak with a human being.

I am currently in the middle of the Caribbean. I thought I had money on a card that I did not. I needed to transfer money through ZELLE from BofA to my other card so I could pay for the services I received.

I received an e-mail telling me that the payment did NOT go through. That was on DAY 1 of an 8-day cruise. I had a friend pay for me (extremely embarrassing) but it is very uncomfortable to be without funds when I had more than $1000 that was inaccessible to me for whatever reason.

I spent more than 5 hours over the next 3 days trying to get ahold of someone at BofA to resolve the problem.

Today, I didn't have the information given in the correct order in the correct amount of time to be answered and the only response was "You need to go into a banking center and show two forms of ID" Now, that is totally ridiculous as I won't be back in the US to go to a BANK OF AMERICA and now because of that I have to ask to borrow money from others and can't do things that I wanted to do.

I've been a member since 1966 (actually 1964 but the account was in my parent's name before then) and I've never been so poorly treated by the Bank of America team that don't CARE at all for someone under the pressure of being in a foreign country without any funds or access to them.

I am taking the little money I have and going somewhere else because I will be traveling and need to be able to have a company that has "work arounds" so I can access my money, know what I need to know to tell your staff what needs to be said (I feel really bad about older people that don't have access or the knowledge of computers etc., that they should NEVER bank with Bank of America as you have no compassion for those with disabilities and those who are not saavy as the computer world.

I have made 8 phone calls within 5 weeks. 7 calls had a minimum of 45 minutes until the phone was picked up. I have spent more than 10 hours in total without getting a solution on my problems with online banking. Representatives were friendly, but nobody knew how to help and supervisor was not available. Obviously poorly constructed website with errors and which does not show a user any useful options. A true nightmare. Incompetence at its best.

On January 10, 2024 in the middle of the day I was working at my home office when I got a call from Bank of America. This individual said it was urgent and needed immediate attention. This person said there was a fraudulent charge out of Dallas Texas this is possible because I just flew from Chicago through Dallas and into Los Angeles where I live The Bank of America fraud phone number displayed on my phone. I’m familiar with this number because the last couple months I’ve had other fraudulent charges on my credit cards with Bank of America. The individual said they needed to do a digital conversation on my device so I granted this they said they also needed to check my Zelle and cash app accounts, this all happened within minutes before I knew it I had $25,000 through Zelle and cash app removed from my account at the end of the call. They infected my iPad and my iPhone which made them in operable. Fortunately I had a third phone I called the fraud department right away at Bank of America turns out these individuals were masquerading as Bank of America employees I filed a claim with Bank of America within a week they said there’s nothing they can do so now I’m stuck with $25,000 out of my accounts after doing extensive research online online I realize that there’s tens of thousands of Americans throughout the country getting scammed through Zelle cash app through Bank of America

I messaged Hencin Inc. regarding 2 charges to my credit card . I have not received the items and wanted them to check this out for me. In order for them to do that they needed me to pay a one-time fee (refundable) of $5.00. When they sent to Bank of America to collect payment it was denied. They were trying to charge me $55.00 instead. So I do not want to proceed any further with them. They misrepresented what they told me.

My name is Deron Fisher and I own a business called 3Strikes Technology Consulting and have had a busines and personal checking account along with a personal credit card with Bank of America for about 17 years. For the first 15 years I did not have any issues and my account was relatively quiet. Around June of 2021 I went into the branch to verify my EDD Bank of America account and mistakenly answered a question wrong on my test (suite number in a condo I lived in 15 years ago) and then I seemed to have gone into an algorithm and about 3 times a month my accounts freeze up and there is nothing I can do about it. When they freeze my accounts fraud prevention does so at all levels leaving me without capital or everyday walking around money for food and gas etc. Worse yet they have an issue with my phone number and indicated they can NOT verify using that number in fact it has reached a point where the fraud prevention team says they have 2 numbers for me but both are not eligible to be verified and the only way my account can be verified is through a text message to the non eligible phone numbers? To make matters worse they insist I must go into a branch and verifty by using 2 pieces of ID at the branch. Incredibly inconvenient and my current circumstance is I lost my wallet and the bank will not verify me without a picture ID which I do not have since I am waiting on the CA DMV -- 3=4 weeks. They are denying me access to all my funds for this period of time. I have gone in and "verified" over 75 times the last two years and you much schedule a formal appointment with a banker to do so now.

Good morning I am writing to you after a full week of trying to get a real person to answer my phone calls I even googled how to get a real person to answer at Bank of America. I want to speak specifically about the branch and male branch manager at Rock Rd. and Harry st. in Wichita ,KS . I opened a checking account that was designed to never allow you to be overdrawn if the funds were not there the purchase was to be DECLINED. Recently I made several purchases and noticed what appeared to be a refund although it was not noted on my account as such so needing to pay bills I withdrew the money with FULL CONFIDENCE that if something should try to come through it would be declined keeping my account from going negative. In the next days I see my account is negative by over two hundred dollars. The next day I went INTO the bank because it is a FACT that the branch at Harry and Rock will not answer phone calls this is an issue that I have complained about many times. On arriving I asked to speak with the manager of the branch immediately he appeared to be very irritated and frustrated and flatley refused to offer any solutions to fix an account that clearly WAS NEVER to go negative . I was even further shocked by him standing up and asking me to leave when I began to question WHY this had happened and WHY the phone was never answered to customers. I have been a teacher for over forty years if I ever failed to answer a parents phone call there would be hell to pay and by the way one of his responses to me was "Do you know how many phone calls I get in a day?" actually no I don't and further more I don't care IT IS HIS JOB!. My account remains overdrawn and I remain angry and very unhappy with the customer service from a branch and bank that fully touts superior customer service. I challenge you today to get through to a real human being at the Rock and Harry branch, if you get through please keep your word Bank of America and take my account out of negative and keep your promise to a LOYAL customer.

The Bank manager by the name JOSH ZARLING at this location:3260 preston road plano ,tx 75093 was very unprofessional towards me this morning , at exactly 10:12 am when I visited the bank for a banking transaction.

His attitude was belittling , he spoke to ME in a condescending manner .

I noticed that , when others customers came in his attitude was different with other customers , in that he was more patient and attentive to their needs,and very professional as well.

He used condescending languages many times during my encounter with him at the bank lobby today .

He criticized my ability to use bank app in making international transfers.

" Have you try using your phone , criticizing my skills and intelligent, ignoring how I felt , and disregarding my exlanations about why I visited the bank .

He downplayed the purpose of my visit and my feelings at the same time .