Bank of America
Reviews and Complaints

I have been receiving phone calls from someone stating they're calling from Bank of America, Debt Collection Division. When I called back, I was prompted to enter the last four digits of my SSN and when I didn't, I was prompted to enter the SSN of the borrower and/or property address. When I didn't do that and tried to reach a customer service representative, there was a message stating they could not proceed without verifying the account and to call back with the information they've requested. I called the customer service # on the back of my ATM card and spoke to a person named, Ivette Torres. She checked all my accounts that I have with the bank, and saw no reason for anyone to contact me. This is the # they called from: 805.579.9184 (Northern Los Angeles area). Call back # 800.669.6650 and 800.447.3990 (if I received this message in error). I just called the call back # and heard the same message! This is VERY upsetting to me and want to know what are my next steps.

Elizabeth Celmer

On July 17, 2015 I head to the bank to deposit 6, 100 dollars cash I had received from selling my car. I have to use the ATM machine because my account is the ebanking account and it requires me to do my deposits and everything either from the online cite or ATM because if I go inside they charge me an $8 fee I have never mind using the machine I had the account for close to 3 years and haven't had a problem until now. So I go up to the ATM I had split my cash in half. I make my first deposit of 3, 000 dollars that money gets credited because usually when it gives me the option to add more cash or if I'm done that means the money went in. So, I pushed the add more cash option I now add 3, 100 dollars I can hear the machine processing the money. I then see it returning 100 dollars back to me then the machine reads unable to accept your cash and it starts beeping non stop for about 2 minutes. I stand there waiting for the rest of my cash to come out yet, nothing comes out and the machine just restarts itself to the welcome screen the machine never even gave me a receipt. I put my card back in to see if the money it didn't give me back went through and not by balance was only $3, 000.00 that meant I was missing my other $3, 000 dollars. So I ask a security which was on site if he knew what I could do I explained to him what had happened. He recommend I call the number on the machine. I call the number and I explain what had happened to the representative they offer me a temporary credit while they do investigation. On August 4 I see they have taken back that credit so, I call the claims department and ask why they said they took back the credit they say that the amount did get deposited to my account they also try to state that I did not make two deposits. I ask to see the video so I can see where In the video does it not show me making two deposits because I clearly remember putting money in the machine two times. The representative tells me I need a court order to see the video. I do not want to get a lawyer but they are just pushing me towards that end. I want my 3, 000 dollars it is very unbelievable that they are crooks and are trying to rob from me in front of my face.

when i logged onto my accoung on Tuesday July 14, 2015 i found that my account had been closed by Bank of America. I tried calling the number [protected] on several occassions and i have not had any help. The dificult is that i live in South Africa and i am not able to immediately go to the bank to found out what the problem is. i kindly need some urgent assistance as this account had $23 666.00 of my money.

Was withdrawing my pay from job completed of $400. Atm gave me $200 but account says it took out the whole $400. Have to pay my car payment but now due to atm error I will be late and have to pay late charges. Looked it up and it looks like this happens all the time and most people don't even get back the money owed, and the others wait weeks for a response. Very frustrating.

On Sunday Morning May 3rd 2015 My Mother and I drove 90 miles to the nearest Bank Of America ATM machine at ATM at Town Square ATM 445 Minnesota St, St Paul, MN 55101 to deposit 1517.00 in cash. I had seen this work before at a Wells Fargo Bank by my mother when I would give her cash she would simply go to a ATM deposit cash and go on with life, seems really simple….. But my attempt to accomplish this task 90 miles away in St. Paul Minnesota hit a big dilemma. I walked up to the machine swiped my card and entered my pin no. the machine asked me what I would like to do. I pushed the button for deposit. Now the machine opens a 3" x 7" door and I put in 15, 100 dollar bills along with 2 fives and 7 ones for a total of 1517.00 dollars. I was waiting for the machine to come back to me and ask me if 1517.00 dollars was correct deposit and I would enter yes or no but the ATM machine instead came back and ask me what was your deposit I entered 1516.00 instead of 1517.00 then it spit out a receipt FOR ONLY 300.00 dollars, the receipt said “Sorry we cannot process all your items and all items not processed cannot be returned”, Please contact your Financial institution. Now remember I traveled 90 miles to make this special deposit. I drove back home and called Bank of America Immediately on Sunday, May 3rd 2015 Cust. service They recorded my Claim of the error at the ATM and told me they could not adjust my account today which was Sunday and to call them tomorrow which was Monday May 4th 2015. The next day Monday, I called them and Talked to a supervisor and I asked her to please credit my account for the remaining 1217.00 dollars that was not put on my account because the ATM could not process all items in the machine. She did not have the authority to do this immediately but referred this claim to her manager and he did credit my account right away like in an instance where my balance showed the correct amount of the deposit. for the shortage of 1217.00 and he said he will have his team investigate to get this deposit corrected. Life Goes on……..
The Next Day, Now on Tuesday May 5th 2015 I woke up in the morning and checked my account and there was a extra 1217.00 dollars in my account from the previous day and was noted as deposit adjustment. I said to myself GREAT they found THE money in the atm and now I had that deposit plus the one the manager gave me on Monday. That’s why I thought they found my money in the ATM. I was also thinking why have they not taken the original credit out at the same time HMMMMMMM. I also seen the the usual items that got paid on Monday night were not paid yet but where still pending. Remember we are in Tuesday now. My bills that I always had over the weekend and my hotel checkout bill from the previous Friday always got paid on Monday night reflecting my stay from the previous week by Tuesday Morning. I just said to myself well the 1217.00 credit they gave me Monday May 4th 2015 will be out tomorrow Wednesday May 6th 2015.
I woke up Wednesday May 6th 2014 and notice the usual items that got paid on Monday where paid last night Tuesday and but wait that extra 1217.00 dollars they credit me on Monday is still there HMMM. Now I am thinking should I call them and see what’s up thinking they should have taken that extra 1217.00 when they paid my other debits on Tuesday night. I just said I will wait another day thinking they were just slow during their process.
I woke up Thursday May 7th 2015 and noticed the usual items got paid but that extra money is still sitting there of 1217.00 now this is getting to be a big HMMMMMMMMMM. Now to make a long story short on Friday when I woke up the balance was correct and no sign of the 1217.00 that was deposited as a deposit adjustment could be seen on my statement on line or anywhere it was just GONE………………But my balance was correct…….
All statements above are all correct and true.
As of today June 3rd 2015 Bank Of America is taking their original credit back Made on May 4th 2015 for 1217.00 and Bank Of America is the reason to me that FOR there was NO extra cash in the ATM at Town Square ATM 445 Minnesota St, St Paul, MN 55101 on May 3rd 2015.
This is a false statement made by Bank Of America and I would like a internal investigation to my account and bring the parties of Bank Of America forward to present them with a Civil Action Lawsuit for falsifying my banking statement. TO BENEFIT THERE OWN OBLIGATIONS…
My mother as a witness was standing right next to me to my right at the ATM at Town Square ATM 445 Minnesota St, St Paul, MN 55101 at this address where the mismanagement by BANK OF AMERICA of my funds were deposited. She PHYSICALY seen me put 1517.00 DOLLARS in the machine from my wallet, And watched the Bank Of America ATM error out in the process and would not return the items I put in the ATM Machine and HAD a credit for only 300.00 out of 1517.00.

After 7 yeas baking my business with Bank of America on April, 01 2015 they Close my account freezing my funds for the last 15 days! So as American citizen I would like to know? What is going on with our country? How a bank close a account and hold customer's funds for 15 days without any consequence? They give me a 1800 number of all ways go direct to the voice mail, they told me of is a "Business Decision" to close my account of I totally understand but why hold the money? since they ready return same checks of I write with the funds available!
The main problem is this country is that we don't have any "consumer law" of protect regular people! Big Corporation own everything making ours " slaves" of a system design to make money for them, third world country like Brazil have more justice than here! If the same situation occur in Brazil I go direct to a consumer layer that file a sue case against the bank and after 5 or 10 years maybe I can collect all the damage of this bank did to me and my business! But over her is not "Cost effective".
This is how I feel, a SLAVE of the system, try to working in small business as my grandfather did but find me Fighting all the time with Banks, Cable and Telephone Companies, and all the big companies that take advantage of the free market to implement rules that damage the people as well small business!

On March 24th 2015 I went to draw money from the ATM, I had no money in my savings, I checked my checking account and it was -$157.00 I didn't know what happened, having hundreds of dollars in my bank account hours earlier and now reduced to being in the negative at my credit union. I called the bank to see what was going on that's when they informed me that Bank of America took the money out and that it said I verbally authorized it...NEVER HAPPENED! I called BoA and after speaking to two reps I was told they would look into it and return the huge amount of money they stole from me. However I didn't get any notification what was going on, several days and phone calls, faxing papers from my credit union to them and doing everything they said they needed to do to get the funds put back in my account. Well here I am 15 days later and Bank of America has given me an excuse everyday and keep telling me they will return my $ in 3-5 business days...that's bogus and they have stolen my money from my bank account and know that it was a mistake on their part, they know that someone else called in to pay their payment for their mortgage and "somehow " put my account # in instead of his. I have no clue who this Mr. Johnson is who I apparently paid his mortgage for and I am so tired of Bank of America holding my money hostage for their mistake. Bank of America I think is just trying to keep as much $ on their books for the month so they can collect interest on peoples money. Bank of America does not know what business ethics are and anyone should be aware of these devious practices they are playing on people to steal their hard earned money and hold it hostage until they feel like they want to give it back. What a joke of a company. I am pursuing fraud charges on Bank of America!

I am being charged for over $500 for two lobster rolls and three ice teas at the former establishment, Bartley's Dockside Dining in Kennebunkport. Bank of America will not decline the fraudulent charge because I did not retain my receipt from the lunch in October. The restaurant, which has since been sold and torn down, provided a false receipt which I did not sign. The credit card company is charging me interest on this fraudulent bill. I am in the process of filing a formal complaint with the Kennebunkport police. Please advise me of how to proceed so that I do not have to pay this false bill and the mounting interest. I am aware of the Bartley's prior criminal convictions but the credit card company is still siding with them based on the fake receipt.

Since when is a forged signature on a credit card receipt my problem instead of that of my bank?

I recently submitted a claim to my Insurance company for a flooded basement. I called the ins co and the adjuster told me the process, he said that a check would be issued and we could choose to either get the work done or not, it was up to us pretty much. I received the check for $3462.00, not huge by any means. The check is made out to my husband and Bank of America. I called Bank of America for endorsement and was told we would need to hire a contractor and they would give us the money when the work was done and they would need an inspection. It's only carpet and some drywall. Is there a minimum amount they need to hold a check like this? I am not sending them MY money, the check will get shredded and nobody will get it.

B of A assumed an installment loan, with a principal balance of approx. 15k. The original amount of the loan was 24k, and we had made 48 of your the 108 payments. Bank of America statements show that it assumed 24k and changed the terms to a revolving line of credit, which added an additional 14 k to the loan. I have provided proof that the loan was originally an installment loan. When I do have someone admit that it is possible, I am told that aI agreed to the change. To which I respond no one in their right mind would agree to add three years of additional payments and 14k additional dollars. The loan had an 8.9% interest rate. The payments were 330.20. We have paid nearly 45k on the loan and have been told that w still have a balance. I believe that we have already overpaid the loan.

I called my bank of america card at [protected] to check balance but kept being directed to speak to a representative because I was chosen to receive 100$ on my card for shopping at major stores such as walmart target home goods etc I said ok but I just want to know my balance he asked me for my account number and expiration date which I provided next thing I know I'm signed up for 39.99 to be taken out of my account after a 15 day trial I said I just want my balance they then asked for the last four account number for verification I did they then asked for my email address so they can send me the details of the promotion and that a number will be provided to cancel I said ok I need to know my balance they gave me [protected] which was not in service I called the customer number back and now it was the regular automation telling me what it normally does that's when I realized I was scam so how they were able to infiltrate your customer service number after speaking with a representative they told me to contact this website to complain they have not taken anything shoot there is nothing to take at this time I was issue this card through unemployment I can't afford to be scammed

We began shopping for a home loan for our new home purchase 2 months ago. We were told the whole process would take 5 weeks and given a decent interest rate from one lender, but then Carolyn Riddleberger from Bank of America promised us she could do better. She assured us of a lower interest rate as well saying the time deadlines could easily be met. We were buying our home from a relocation company and they requested proof that the loan was done 2 weeks prior to closing. She assured them as well as us that everything was approved and done at that point. She had 4 weeks at that point to get everything done. The week prior to closing she came back with random ultimatums telling us we had to close credit cards and provide further proof of our jobs or else. She refused to answer any of the questions that we asked her. We went above her and spoke with her supervisors. Even after this, she continued to call us telling us things that supervisors were saying the opposite of. The ENTIRE process of dealing with her has been a nightmare and has ended up costing us about $5, 000 extra as well as the house we wanted.

Claim for Paul Smith, loan officer, ELoan Company (www.eloan.com)

After i paid $435 as guarantee fee for $1500 loan, he continued to ask me to pay another $190 for processing it.

10 Oct.2014. I answered a phone call from Paul Smith, he told me that if I loaded $110, he would process $1000 loan for me. I asked whether it would be available or not if I loaded two vouchers, because I had one with $50 in it. He answered “no problem”. What I needed to do it was to load $60 in another voucher. After i finished loading, he told me on the phone that it couldn't be processed, it should be available in one voucher. So i loaded $150 in one voucher for loaning $1500. Then he processed it. Half a day passed, he said that something was wrong with software in the eloan company. So he had to arrange transferring money via Western Union, asked me to load another $172 in one voucher as transferring charge, i did without second consideration. One day later, he said that i had missed my middle name in the application form, so it would unavailable for transferring loans via Western Union, what I needed to do was to load another $172 in one voucher. If I wanted to get the funds to my bank account, I needed to load$190 in one voucher. The following is the letter Paul Smith sent to me:
“Actually the thing is that we are returning all the money which you had paid and this $190.00 as well so that's why you will receive $2122.00 into your account but you need to pay unblock charges of $190.00 …….. so until you pay $190.00 i can't transfer the funds.”
proofs i will upload later

My wife and I recently went to the Bank of America branch in Murphy, TX on FM 544. I want to file a formal complaint against the Assistant manager, Anayeli Cigarroa, and the branch manager. They refused to provide quality customer service and were both quite rude. Anayeli Cigarroa is apparently prejudiced against white people. She told me “white trash men like you have no class.”
I had a check drawn directly from my TDAmeritrade account and she refused to make the call to verify the funds. Her supervisor, the Branch manager also refused to release the hold on my funds. Then she looked at me and coldly asked “Why do you need the funds?” I told her it was none of her business what I needed to use my own money for.
The Branch manager told my wife to shut up or he would not release the hold. Then they asked me again what the money was for. Their behavior was rude and inappropriate. I am a high asset customer who will likely take my business elsewhere. I also intend to tell this story to a friend in the media.

I have been requesting a home loan modification since 2011. I was told by bank of America to contact an agency locally that could help me obtain the proper paperwork to do so as well as help me fill it out and make sure that I had all required documents to send in for the request. I did so and was told by my local agency that i qualified for a modification on my home loan, however every time i turned around they were requesting the same documents that i had already sent in repeatedly. This went on for more than a year in 2013 they decided to give me a trial home loan modification however it was not a loan modification it was actually an increase they raised my house payment over 200.00 more a month. how do they expect people to pay more when they are not able to pay the required amount which is why they are asking for it to be modified. I am now back in the cat and mouse game of re applying for a loan modification they are constantly switching who is suppose to be my contact and when I do finally get someone they never return my phone calls. I have sent the home affordable papers several times along with the list of required documents and again they are saying they didn't get certain pages or they need something else or something was not signed. I do not get how if they got the packet they find their selves claiming they didn't get certain articles of the packet?! Someone needs to step in and hold Bank of America accountable for people losing their homes due to their lack of assistance and they also need to be fined for not using the bail out money properly please help

I was diagnosed with breast cancer sep 2013. My home loan is with bank of america. I contacted them to see if they could forgive my loan payment for six months. I completed all kind of forms and dealt with representatives from co. n caroline, simi valley asking for the same information. i had sent this information to whoever asked for it. this went on from oct thru apr 2014. finally they told me i was approved for harp. i had already advised them in many letters and phone conversations that i did not wish to refinance or have late fees waived. my answered to them did satisfy them because i continued to receive letters from them (simi valley co, n caroline asking me to submit payment under harp with the special coupons they had sent. I made my regular monthly payments timely but the payments sent for may and june 2014 was not applied to my mortgage. I called stating that my payments had not been credited talking with customer services. they advised that the payments had been received but had not been applied. they could not apply until my customer manger, corey [censored]an released the funds. i telephoned corey he advised paperwork would have to submit and that he would take the necessary action and would let me know when accomplished.. on friday ( jun 27 2014) i was advised that bank of america had reported to the credit bureau i had not paid my may 2014 payment. their mishandling has ruined my credit. corey [censored]an was telephoned but his voice mail notified me he was on out of the office til sometime in julyand to contact his supervisor for immediate assistance. i contacted the supervisor she was not avialable and left her superviors name and number. i left a message and contacted her supervisor. he was not available and i left him a msg.

I have been working with bob baer w / boa. I filled out every single packet they sent, every single piece of paper, and i have recording after recording of him agreeing over and over to our loan modifications. We in fact ask him on the phone over and over to repeat that he is agreeing to this and he does agree repeatedly to "his terms". After i mailed the money bob baer asked me to, i never saw the modifications, we called him out on it and he said he never agreed to any terms. We told him we had every phone conversation recorded and he hung up on us. A month later i came home to find out my home had been foreclosed on. He was dual tracking my loan. Boa was sued in federal court for this. My attorney called bob to try and work something out and he is ignoring us. I am losing my home in ten days because of this creep. Record your phone conversations and keep records of everything! We're in the process of filing motions in federal court. Good luck and god bless. We are also posting the phone conversation on youtube with other documents to warn consumers about bank of america. They are awful and should not be in business.

I brought 5 articles of clothing to Countrywide Cleaners for dry cleaning services. When dropping them off, I verified that all articles of clothing were being Dry Cleaned only. One of the articles of clothing was a merino wool sweater, which shrinks unless its dry cleaned.

After picking up my clothes on the following day, I noticed that two of my pieces were damaged. The metal designer tag on my polo was nearly ripped off of the shirt) and a large yellow stain appeared on the shirt. My merino wool sweater was shrunk to nearly half its original size. I verified with another dry cleaning company and the manufacturer of the sweater that proper dry cleaning would not shrink this article of clothing.

I was told that the manager of this location would call me the next business day(monday), but that did not happen. The business does not return/answer my phone calls either.

After further investigation, Ive learned this business receives an F rating from the better business bureau.

January 2014 I applied for a home loan modification with Bank Of America to try to get my mortgage payments lowered. I got behind on my bills and I knew I would NOT qualify to refinance. They had me fax, mail, and fax documents while the entire time they were assuring me that things look "really good"..I am disabled and I have a teenage child who also receives social security because of my disability. When I first applied for my mortgage they used my daughters income and now that I am trying to modify my loan they are telling me that they CANNOT use her income. They want to do a Short Sale. THAT IS NOT GOING TO HAPPEN! I am NOT behind on any mortgage payments and don't plan on it. They suggested for me to stop making payments for 2 months then it would be possible to get the modification approved. WHY? Why should I take the chance of not paying my mortgage payments and losing my HOME? We have NOWHERE else to go! I have NO other family! I think the Bank of America home loan modification process is a TOTAL SCAM! Is there anyone out there that can help us? I REFUSE to let BOA win!