Bank of America
Reviews and Complaints

had a mortgage with Bank of America. In Mid-August 2011 I was let go from my job. From September - December 2011, I had conversations with Bank of America for loan modification due to my unemployed status. In January 2012, when I did not receive the paperwork for the loan modification application, I contacted BOA again. They had no record of my previous conversations.

Started process all over again. Long story short, my modification application was turned down twice.
I talked to BOA about a short sale. Took several months, but finally heard from short sale department. Filled out all the paperwork, sent it in (some of it multiple times). The short sale representative in November 2012. She even talked to my Authorized Representative/Real Estate Agent and we listed the house for short sale, even had an appraisal.
Excerpt from email communications from Bank of America Short Sale Department:

Homeowner(s) Name: KATHLEEN CHAPPETTA SPIESS
Loan Number: [protected]
Property Address: 70076 9TH STREET, COVINGTON LA 70433
The Phase 1 review of your file has been completed. Based upon HUD Guidelines, it is confirmed that the Seller qualifies to participate in the FHA Pre-Foreclosure Sale Program. A request has been submitted for the file to proceed to the next phase in the process.
I did not receive a formal letter of approval nor of declination of approval. Then the rep was moved to another department.
Found out on 7/2/2013 that the short sale was not approved. That the house was foreclosed on mid-June.
I received no documentation and the BOA short sale representative led both me and my agent to believe that the short sale was a go. I tried to work with BOA from the very beginning. Looking back in my notes (I documented every encounter), it was nothing but a series of phone calls, unkept promises, paperwork (which was an added expense to copy/fax/mail to BOA, four to five representative changes (at least). In addition, paperwork I received was contradicted in talking to representatives and/or follow up documentation. Now it is all out of my hands. I appealed to BAC for assistance from the very beginning, in an effort to find a way to work through my financial hardship. I was unemployed for 15 months. My efforts to mitigate the effects of my hardship on mortgage and credit rating were for naught.

I don't know what, if anything, can be done now. I feel that I was treated unfairly. In good faith I did everything that BOA asked, sent them what ever they needed, never avoided their phone calls, returned calls if they left a message.
This whole experience made a hard time much worse.
Was this the way it was supposed to happen? Was it Bank of America's intention to lead a client on, then kick her when she was down?
Was this what mortgage crisis recovery programs supposed to accomplish? Is this what Obama intended when he put into place recovery programs?

My daughter had a CD account opened for her through attorneys due to a settlement in a personal injury claim in 2000, not to be accessed until she turned 18, which was yesterday. This account was set up so that only with a court order could it be accessed.
Yesterday on her birthday we went to our local B of A with our documents to access her funds and open a personal savings and checking account for her. We discovered that the account had been closed back in 2008. They couldn't find any documentation as to why. First of all, I don't care why. They shouldn't have been able to do ANYTHING with this account being that it needs a court order to touch it! After we returned home very frustrated, the bank called us and said they found the money after all. It had been turned over to the State of Oregon (state we lived in when the account was created) unclaimed property division because there had been no activity on the account and we couldn't be contacted. HELLO! NO ACCESS without a court order! I called and talked with the State of Oregon Unclaimed Property people today. By filing a claim form, my daughter is able to recover the funds that were transferred back in 2008. What about the last 5 years and the interest that would have been earned had the money stayed where it was? How can she get that back from B of A?
regon with a claim form, but what about the last 5 years of interest that my daughter is missing had the funds stayed in the CD account? How does she get that back?

So I opened my first checkings and savings account. After a few short months I was informed that my account was being closed... Apparently someone had deposited a check endorsed to me into an atm under my account without a debit card was allowed to remove $300 of the $1, 000 the check was worth.. It was fake amd I was slapped with the blame. I fought it and even paid the account closing fee, I was eventually cleared in there system.. But now everytime I try amd open an account it gets closed! Even though I have a release letter from the ews! Its extremely frustrating.. I have done nothing wrong and iv even fixed the wrong done to me but im still paying the consequences!

Bank of America is both predatory and an unethical institution. They have only one agenda, to target the exact people they are supposedly trying to help. There is not an incentive for them to preform modifications because if you have PMI and you have made payments on your home for several years it is in their best interest to foreclose on the home so they actually are making more money than if they were to reduce your interest rate. Plus they are pocketing what monies you put down to secure the loan. BOA has one agenda, to take your home but also mislead you by saying that they are running the home assistance program to help homeowners stay in their homes. It is gross negligence, a company this size that has been allowed to operate in this manner can only be described as criminal.

I have had a loan since 2007, the original home loan was with Countrywide. In 2009 both my husband I were laid off and we were forced to file chapter 7 Bankruptcy. Countrywide at that time would not preform any type of reinstatement procedures to secure the home loan after the bankruptcy. Texas is homestead state, which enables borrowers to keep their cars and homes out of bankruptcy proceedings. The loan was sold to BOA just a few months after our bankruptcy was discharged. We had applied for the modification just before we filed for bankruptcy because we were laid off and it was approved. But we were not able to make the first 7 payments because we were still not working. The loan was delinquent. The loan modification consisted of maintaining the loan term and reducing the interest rate by ¼ of a percent. It was 5.5% and went to 5.25%. What does that mean? It means that our original mortgage payment was $1700 and it went up to $2100. The just tacked on what we owed to the back of the loan and kept the loan term.

We eventually were able to bring the loan almost current, so that we only owed 2 payments. I wanted to bring the loan current so BOA suggested I apply for another loan modification for those two payments. I agreed and submitted all the documentation they requested. The loan officer Marina Henry based out of the Dallas, TX office told me to be considered for the modification you had to be at least 2 payments behind to be considered for the program and to not make any more payments because I would be ineligible for the program. I received a letter stating that I was not eligible for the program in May 2013 because I filed bankruptcy in 2009. This is the INCREDIBLE PART-I called Marcina and she told me to disregard this notice because it had been sent in error to literally hundreds of borrowers and it was not applicable to me personally because I had filed bankruptcy back in 2009 and this letter was sent out in error because that would only apply to me if I was currently in bankruptcy proceedings, which I wasn’t. Two days later I received a letter stating my house is in foreclosure. I called Marcina and never was able to get a hold of her and was assigned a new account manger Crystal Wright out of New York. I told her Marcina had informed me to disregard the notice and she said she was aware of this fact but it was NOT INTENTIONAL To mislead me but Marcina was misinformed and the policies changed as of March 2013. She also informed me the only way the house will not go in to foreclosure is bring the loan current to pay $10, 000 + penalties within 5-7 days! BE-AWARE of Bank Of America-They are Dishonest and have Sinister agenda

Bank of America deposited over $1000 of my money, in my name into another account. The account number between the third party depositing the money was some how incorrect and off by 2 digits. Bank of America does not confirm the name of the person receiving the money and the account number, be aware! This is a huge flaw, and it should be criminal for this to happen! I didn't even think that it was possible that my money could get deposited into the wrong account and no hope so far of it getting returned, so someone just gets a bonus of over 1k? CRIMINALS!

Dogged by lawsuits for the past four years, now has another one on its plate – and this one may gain the most exposure in racist Augusta Georgia: Racism, corporate corruption, securities fraud lawsuit accusing Corp Chief Executive, the Augusta Branch Staff- discriminating against & mistreating customers who are African-American, and stealing money from customers!

Date: 4/17/2013

Dear Sir/Madam:

Re: False Advertisement/Fraud

Please be advised that I am submitting additional information and proof that the attorney hired by Bank of America placed an ad in the Times Picayune newspaper on March 27, 2013. This ad was actually placed in the newspaper after I filed a complaint with your office for investigation.

Most importantly, after speaking with Attorney William M. Doyle on March 6, 2013 by phone regarding the issue, he informed me that he would return my call on the following day to discuss the matter in regards to me not being properly served the foreclosure documents. But, instead of Attorney William Doyle returning my call he decides to place an ad in paper about my whereabouts without my knowledge.

Furthermore, when Mr. William Doyle answered the phone he announced that he had found me. I also want to state for the record, Mr. William Doyle filed this ad on March 27, 2013, in The Times Picayune newspaper knowing that he was to return my call the following day.

Service request number: #1-[protected]
BOA Acct. ending: #2126

My house was forclosed on back in 2010 i recieved letters stateing that a auction date had been set and that if i wasnt out by sept of 2010 that sheriffs would be there to kick me and my family out i had been told by boa that i had no options as i did not qualify for home mod and it was to late for a short sale i then asked if i could continue makeing my regular payments plus an additional 300 a month to pay back the then 5000.00 dollars i was behind i was told no. then i spoke with the help numbers they provided and was informed that once the auction date passed the forclosure was done and that since it was a non judicial forclosure the bank could not sue me for the remaining balance so i picked up my family and moved into my moms basement in montana. Two months ago i was checking my credit report and found an active mortgage with boa showing that i was 41, 000.00 behind in payments with no mention of a forclosure i then did some research and found that in sept of 2011 a full year after the forclosure that boa did a discontinuation of the forclosure and furthermore a month later in oct 2011 changed the locks without at any time makeing me aware of the situation fast forward to today and ive been fighting with them for two months trying to get the situation resolved and they keep passing me off from one person to the next ive been calling every number ive gotton from every manager i can get and now it seems theyre just refusing to call me back

. Research the courts documents for Satisfaction of Mortgages and refinances lines of credit as well as reverse Mortgages. If they are willing to walk away from millions it is because they are scared to be discovered for the billions they have hidden all this time. 3 billion is nothing., The four entities I have disclosed since October 2012 have laundered trillions out of the Federal Reserve, Bank Of America, HSBC, Citi Bank, Naval Credit Union, and the New York Mellon Bank and transferred to Deutch Bank, Israel Bank, Iran, and World Bank. I have never miss lead your administration despite all the games they have played with me. I expect to be rewarded for all the work I have done and the information I have provided. I do not need an Attorney. I am capable obviously more so than what I have witnessed by your administration, the FBI and the IRS since I am the one who has provided the documents needed to bring the Banking, and Securities fraud criminals down. I am asking you to please re-open my case under the Whistle Blowing program and to honor my claim. Remember I have 4 claims with the IRS, 1 claim with Medicare/Medicaid and 1 claim with the pass port division. It is not right I am being treated like I am the criminal and not given the respect I deserve. I have never lied nor miss lead anyone but yet I continue to be treated badly. Please Mr. President Obama I deserve justice and I deserve my rewards for what I have disclosed. Everything I sent I sent immediately after I found it. Ironically the activity was taking place during the same time I discovered it. Everyday I would photograph what was posted on the registry that day and I forwarded it on to [protected]@barackobama.com and the fraud division of the FBI(FFETF)There is no possible way anyone sent what I sent especially in the time I sent it in. Now I have had my video and my petition removed so I can even request to have it investigated. It is not right. I am a US citizen and a Veteran as well as a law biding citizen but yet Lawyers, Government officials and politicians are continuing to steal from me as well as others that come forward. I am asking you with all do respect, do your job. The more you remain quiet the more it appears you are involved in this and that is what they want. Guilt by association. By being a witness to a crime and not pursuing the criminal is obstruction of justice. They have every intention of pulling you into their crimes so they can hold it over your head and force you to conspire with them. I have never misled you Mr. President. I urge you to act. I will not give up. I am not breaking the law. Everything I have I received on public domains. Nothing I have was classified and I am in my rights to expose them with the material I have. Freedom of Speech. I do not want to discredit our Banking system and expose the corruption on my own but I will If I need to. It is within my legal rights to do so. I need some kind of feedback from you. Direct contact. I called the White House and spoke to operator 14 Dan on 03/19/13 and left a message. It is not right that I continue to be kept in the dark when I have been the White Light shining on your administration. I deserve better in my Journey. My video is on you tube under darline spencer whistle blowing

Received letters from b of a advising our business had 21 days to close all of accounts. This included 2 business checking accounts. 1 personal account and the companies profit sharing and trust account. There was no explanation given by the local management and a recorded message when we contacted them via the phone number provided by them on the letters . A rep returned our call just to tell us she was not permitted to give us a reason. Our company generated approx. 2 million in deposits each year, including merchants services and two mortgages. We never had a late payment, bounced a check, or overdrawn. Current credit rating is in excess of 800. This situated is not only humiliating, but also creates a great deal of anxiety for our customers and employees. It makes no sense to us why a company can accept federal bail out capital from our tax money then turn away business that generates positive cash flow from the public sector.

Home equity loan [protected]. Estate of freddie e. Boatfield. Letter of testimentary 1/31/13 from executor james johnson. Results-sucess. Donna boatfield bishop 4101 reynolds rd pays the loan of over 5 years now. Called [protected] as told by douglas branch still told cant discuss the loan not in my name. Phone number 770/852/1684 donna (Boatfield) bishop. Need help with this ongoing problem.

I purchased my home at 55, 000 in 2008. At that time I struggled for several months to make my mortgage payment, and was also hit with some medical payments that I did not expect (The cobra payment was more than twice what I was paying when employed). I knew I would have to sell my home to protect my credit rating and possibly have enough cash left over for moving expenses and some savings. I put my home up for sale in oct 2012, but there were several problems that I did not have enough money to fix, such as the broken fence in the back yard and some pretty severe leaks in the roof which indicated a new one was needed. Over the next three months I lowered the price three times and received 3 offers. Boa didn’t except the offer for 23, 500 and it was appraised for 21, 000. I am now working with a real estate agent and I believe she will be able to help me sell quickly. I really love my house, but I know that I cannot afford it. I am a single parent, working as a temporary employee with few benefits and no savings. My financial situation cannot sustain a home mortgage of nearly $500 per month. I want to sell the home, avoid foreclosure and salvage my credit. I know that a foreclosure on my record will affect me for years to come. I would ask that you please assist me in avoiding this. Please accept this offer as payment in full. My attorney has advised me to file bankruptcy, but I prefer to avoid further destruction of my credit. I just want to move on and start over. I deeply appreciate your help and understanding in this matter. If you have any questions, or need anything further from me, please contact my agent or me personally please find out why boa didn't to except the offer and how I can short sale the house. 4811 time street memphis tn 38127 acct [protected] brian mitchell [protected] ext 58115. All paperwork is scanned into equitor system and there is nothing me or my real estate agent has to do. Sherritt mccray at [protected] can validate that we have completed

I took out the Gold Option Credit Line to pay off some hospital bills in 2006. The loan was supposed to be paid off in 2014. About a year ago I noticed that the principle amount on the account was not getting smaller. I called and was told that "something" happened in 2007 to change the terms of the loan, but she would NOT tell me what the something was. I requested a history report of my payments and all I was sent was a copy of the current terms. I borrowed roughly $30, 000 and have paid them over $50, 000 to date and still owe an additional $21, 000 through 2018. When I call they give me a run around. I asked to speak with a supervisor today and they sent me to collections. I haven't missed a payment since 2006!

i have been going to this same branch since 06. this branch is where they train so there is always new faces. the biggest problems with this branch is the slowness and the tellers calling you up to the counter but there ready for you yet so they keep you standing there waiting. one older lady Ann does this to us all the time and this past Thursday i had said to her that you called us up here and your not ready for us. the lady next to you could of helped us in the time you left us standing here. Ann was adding up checks and stamping them from another account and then she went into the back. don't call a customer up if your not ready for them. the slowness is crazy slow. if i go to the branch down on gulf boulevard i am in and out.

To all consumers debating getting involved in a hamp program. Don’t do it!
The below letter was sent to the maryland attorney general’s office detailing bank of america’s (Boa) fraudulent activities involving my hamp mortgage modification. The attorney general’s office stated they would not handle this case and would forward my documentation to the us federal trade commission, bureau of consumer protection. Several weeks later, I was contacted by bank of america who advised that they had received my documentation from the ftc and would follow up on my complaint. So basically, the company boa that i’m complaining about has all my supporting documentation. They have insisted everything is in order but cannot explain the escrow irregularity and refuse to provide a matrix of how they arrived at my payment and fee amounts. No state or federal government entity cares about these issues. Put me in with any class action lawsuit filed against bank of america. My request for hamp was based on a brief period of unemployment.

Attorney general’s office maryland
Consumer protection division
200 st. Paul place, 16th floor
Baltimore, maryland 21202
September 13, 2012
To whom it may concern,
This four page cover letter is seeking your assistance in reference to our submission # 218675. I am convinced that bank of america (Boa) is committing fraud against me and hud fha. The listed time line is provided for your reference. Please see attached, boa fha hamp trial period documentation, dated 9/25/10. Boa completion of trial period plan, dated 4/20/11 and boa pending approval for permanent modification dated 8/21/12. Also attached are mortgage statement and escrow balance sheets. Thank you in advance for help in this matter.
Original monthly loan amount $2091.78
Based on boa’s own hamp calculator, using my income and debts, my payments should have been $1, 691.00
On 7/20/2010. Made initial call for modification
On 8/5/2010. Submitted required info via fed ex. With letter notice of new job with no pay stubs yet. Attached notice of pay rate pending stubs.
On 8/27/2010. Called to get fax number to send two pay stubs. Sent two pay stubs via fax.
On 9/3/2010. Called boa in underwriting, send another current bank statement. Needed current bank statement sent via fax. Three statements sent total. Assigned to francis thompson.
On 9/15/2010. Todd said in underwriting.
On 9/22/2010. Jessica stated nothing changed call back in a week.
On 9/23/2010. Boa letter stated denied because of date. Received on 9/24/2010
On 9/25/2010. Terri spoke with marneesa, stated we were approved for mha will receive 3 month trial period info in 2 to 3 weeks.
Approx. 10/6/10. Received fedex letter from boa stating we were eligible for the fha home affordable modification. Returned requested documents to boa prior to due date of 10/25/2010. Letter stated to begin making three month trial period payments of $2, 095.84 on 11/1/10, 12/1/10 and 1/1/11. All payments were made on the due dates.
Call boa regularly after the trial period and was told our case was in underwriting.
On 4/20/11, received fedex packet from boa stating you have successfully completed the trial period plan. We completed the packet which required us to agree to having $15, 147.44 as a second loan for the modification. We had paperwork notarized and returned to boa prior to may 20, 2011 deadline. Also included first modified payment of $2, 056.46 with the documentation.
Continued making monthly payments as required since 11/1/10 and called regularly about the status of the modification. Advised paperwork has not been finalized.
Currently payments are being made monthly for $2, 056.46
On 8/10/11, we received a letter by usps from boa advising us to contact a boa customer assistance center to schedule an appointment with a counselor. The enclosed documentation requested by boa is the same documentation they requested and received a year ago. No appointment was made with boa.
From august 11, 2011 to present, I continued making routine calls to boa concerning finalized modification and have spoken to the following people.
Francis thompson
Allen lorne
Kenneth brown
Jaqueline edelen
Deon rashad
Linda linsey
Ronnie raja

Received letter dated august 31, 2012, from bank of america advising that our mortgage modification is near finalization and requested we sign, notarize and date the attached agreement. After reviewing the documents I noticed several errors. I immediately call bank of america and spoke with kenneth brown and advised him of the errors and made him aware I would not sign them due to these errors. Mr. Brown advised me after I sign the papers the statements would straighten themselves out. I advised him I was not comfortable signing with these errors. I explained to mr. Brown the errors that I found and they are as follows:

1. I explained to him that our payment is 2056.00 and for the last 23 months our statements are saying 2477.75. Why and when did our payment increase to 2477.75? After speaking with kenneth he stated that in october 2010 our payment was changed to 2, 477.75.. I asked him why was our payment changed our taxes and homeowners insurance did not change so how could my payment go up by $421.75 a month. He did not have an explanation and explained to me that after we sign the papers our statements would reflect correctly. I explained to him I was not satisfied with this explanation and who else could I talk to.. He advised me he had a meeting at 9 am and he would run it by his boss. I did not hear back from kenneth that afternoon so I called him back and asked if he found out anything. He advised me he spoke with his manager and they sent it up to underwriting to check for errors. I advised kenneth that this matter would have to be rectified in 3 days because the modification due date is september 15, 2012. He advised me he would call probably the end of the week.

2. The modification paperwork has the following errors:

In the partial claim amount section it claims that we will owe fha 18, 293.26.. It list 4 months of arrearages at 9, 911.00, this divided by 4 equals 2, 477.75, if you will note this is not the modified amount or any prior mortgage amount…this amount was created at the time the fha hamp trial period started…all the other fees are based off of the incorrect monthly mortgage amount! It reflects past due interest at 4, 748.26. It shows and past due escrow 6, 472.09. And other deferred amounts totaling 4, 662.70. This is all stemming from boa changing our payment when we applied for modification.

Prior to the modification as you will see in the attached statements our escrow payments prior to modification were 453.49 a month. Once we agreed to the trial plan the escrow monthly payment increased to 839.46. There is no reason for this increase. There has routinely been a positive escrow balance. Why would they all of a sudden double this.. Even the most recent mortgage statement reflects an escrow balance of 4, 313.34. Also this same statement reflects unapplied funds which is money we have paid 5, 748.09.. Obviously the unapplied funds balance is large because boa expected us to pay 2, 477.75. So with them changing this payment for no reason and not continuing with the modification amount they considered each modification payment as insufficient…boa can not answer why my payment went from 2, 056.00 to 2, 477.75 after filing for a modification. I think I know why the mortgage amount changed. Boa gets reimbursed quickly by hud fha in the full amount of the partial claim amount. The higher boa got the partial claim amount the more money they make. So by making up a bogus payment amount they get more immediate government funds. Of course, they don’t care if the math is not correct, i’m the one having to agree to pay hud fha back on a subordinate note. It was a pretty clever idea boa had. They knew we would pay the agreed modification amount of 2095.84 while they claimed our mortgage payment was 2, 477.75. This would always show us as being behind and not paying the full mortgage amount. On their end it looked like they were paying overage costs and escrow deficiencies and absorbing late fees. This was clearly done to defraud me and hud fha.

In closing, I was looking for mortgage assistance and desire to keep my home. Boa is trying to force this modification down my throat and sign the paperwork with any fraudulent numbers they provide or face foreclosure.In the end, my initial mortgage payment was 2, 091.00 at george mason mortgage (See attachment) and then sold to boa at the same rate and payment schedule. The new modified mortgage amount is 2095.84 (See attachment). But according to today’s phone call with boa the new payment will be 2, 105.00 this is a scam without a doubt.

I appreciate the assistance of the attorney general office. I and most other consumers cannot deal with this corporation alone. I can speak with you at any time.

Name and address removed.

[protected]@aol.com e-mail

The company started calling me today twice, I am disabled and have an attorney and I am waiting for me court date and I cannot pay right now, The Bank of America has had a letter filled in court about this. They do not have to call me and harass me at Christmas. They know the story. I cannot do anything with a broken back.

Please stop this harassing phone number [protected]. They need to put things in writing.

Do Not Acquire a Reverse Mortgage with this Bank. They will try every trick in the book to shove you into foreclosure. I was $39.00 short on my property tax payment; I took my payment amount from the County website, not knowing it is not kept current. Bank of America had my payment of $342.00 kicked out, submitted the payment all over again, plus the shortfall, then accused me of having been delinquent in the full amount and started charging me interest and finance charges. They also lied by stating they paid my property taxes way before I did. Even when they demanded the entire amount under threat of foreclosure, and I mailed it to them, they held it for over one month, then sent it back stating they did not want it. Of course not. They wanted those charges to keep accruing. They are now over $1, 000 for a $39.00 shortfall that I paid one day after Bank of America interfered. Then they transferred my account to Champion Mortgage, that lied stating they paid my property taxes. They are licking their chops to foreclose.

I have had a refinance loan in process with bank of america since august 1, 2012. The loan still isn't ready to close and there something wrong. I think that it is quite possible that the slow process has nothing to do with incompetence or complacency at the bank but something else entirely. Does anyone know how this bank prioritizes the loans that reach the desks of the home service specialists and the underwriters? If prioritizing isn't done by date and by first come first serve basis, how is it decided? What is the determining factors for getting prompt attention? I think it has something to do with money and i'm wondering if some others and myself are in a particular refinance situation that does not afford us the quickest attention. For instance I already have a 6% mortgage loan with the bank and a equity line of credit on which I pay interest only. Truth is, the bank will begin to lose money when it is converted to a 4%. So, are there others out there in my situation?

Bank of America filed an illegal fraudulent lien on my property. I bought a waterfront home site in October 2007 with clear title and title insurance. In 2010 I paid off the property and built a house paying cash . In October 2012 I sold the home and scheduled a closing for October 30, 2012. On October 15 the title company discovered an illegal fraudulent lien-of my property and contacted BOA. They admitted that it should not be their and submitted it to the "Corrective Actions Department". BOA admits the lien should have been on my neighbors property across the street BUT they are still stalling on removing the lien from my property. If they do not remove the lien by October 30 I will be in violation of contract and may lose my sale of my property. This is a $250, 000 property. They have committed a criminal activity and are restraining my ability to sell my proprty