Bank of America
Reviews and Complaints

On January 18th 2021 I receive benefits on my EDD card shortly after I misplaced the card calling Bank of America to have a new one sent I was sent to the fraud claims department where they subsequently instantly froze my account without notice without warning or any type of information that they were doing so they broke their own protocol by not informing me that they were going to hold my account not give me access to my money and I have a small child that I have to feed and I no longer have a job so I'm solely depending on to that money from that car to feed my family and they're not allowing me to do soh

* On 01/06 697.00 was stolen from my account by means of ATM located Out of State.
* On 01/06 I filed a claim with Bank Of America Claims Dept./ New Card was mailed out for account.
* On 01/06 Account was closed due to Faurdulent ATM Transactions/ Account was coded under wrong code by B of A Claims department as Fraud and Refered back to Sponser. (EDD). Reason Still Unknown.
* 01/07 Claim 210105302301& 21010530201 Was closed until account issues got resolved.
* 01/07 Freeze Tracker was Submitted to Bof A.
*01/07 to Current Date several calls made to BofA Prepaid Customer Service Reps/Supervisors/ Claims and Fraud Department/ Sponser Supervisor (EDD) by Myself to only be Lied to several times about how And why my account got frozen/ unprofessional Communicatihon from Supervisor/Not accepting Accountabilty and being refered to EDD when Issue was iniciateted exclusively by Bof A/ Placed on long Holds and Hung up on.
* Approximately 30 hours on the phone with B of A and still have not been Credited the 697.00 worth of ATM transactions Stoen from card.
* Fictictional Documentations placed on my Account due to Staff Lack of Understanding& Miscommunication of B of A Cardholder Policy.
* Denied access to my account even after Sponspers paid my next Deposit off 1500 4 days and waiting tol receive that deposit via paper check.
After Complety Every procedure requested and told Several Stories by Bof A I demand Access to my money be granted ASAP.

Had a freeze on my EDD account until I was able to verify my identity.! Along with I had my account frozen for boa since I needed to get verified first.! That was understandable and as well I was a victim of fraud so prior to the freeze I had funds in my account and was waiting on the claim that I filed so I was dammed. From my previous money and my pay check till I was verified now that I had been verified and the hold and freeze been lifted out off of my account EDD suggested giving it 24 hours and boa will be back to normal and I had certified for my weeks and been paid, but boa still insists and says they have not received anything and EDD says we can't do anything on our end the hold been lifted and it had and it does show it's paid and I was able to certify, but boa still have a hold and this is pathetic and I can't get help with them when they direct my call to ed's when EDD can't help me and it's all on boa end.! And where is my payment and my
Previous fraudulent charges. I have no money! And I'm close to taking this to the next level and taking legal actions against boa!

im so not happy with bank of america for closing my account on jan 13, 2021 wen i had money in account they have this bad policy of charging ppl overdraft fee nd let scam happened on my account multiple times nd wen i asked for refund they went nd said not to me nd gave the scammer money pathetic service than i went to get money out of mu account complaint was filed been months now no one got back nd apologized the cashier laughed at my last name nd rude as hell supervisor was watching didnt bother to apologize than tried to fake charge me $20 for sumthing they print for me than after months gave me money nd now instead of sending apology they closed my account witout notice wen i had money in my account now they r telling me u r overdraft $9 i been trying to put money iny account since the 8 jan 8, 2021 how they closed my account on 13 nd telling me today jan 20, 2021 my account is closed they dnt have to give me explanation [censored] i been with bank of america for 10 years since 2011 nd so much scam happened bank of america ripped me off bad policies bad attitude bad agents i so want to sue them

I have reward points to collect and every time I go to collect my rewards it kicks out my phone after waiting 25 minutes of so. I've tried this over 5 times with no success. I tried to go online with no luck. The website doesn't recognize my account number or social security number. I make all my payments on time in full each month with no balance after each payment.

Customer service phone call through the regular [protected] was told that the answer could be given through the "closed" department. That customer service representative TRAVIS was rude, unprofessional, and not willing to help direct me to the correct area for assistance. [protected].
Was trying to find out if my stimulus that was put into a closed account could be traced to see if it was rejected.

I did not receive my monthly statement. I called on Jan. 7, 8 and twice on Jan. 11, and again on today, Jan. 12. Each time called I was told my call will be in line for an auto-call-back when an associate is available. It has now become a problem which possibly means having to pay a late charge. Be this intentional or not, I feel this is poor "customer service". I would appreciate some feedback concerning this situation. Thank you.

I am an American citizen born in 1956. I worked for Bank of America for 26 years and retired in 2014 to take a job in Ghana for an NGO teaching technology. My US based BofA account enabled me to make payments in support of property owned in California and to move money from my 401k, receive IRS refunds, maintain a VISA ATM Card to be used here in Ghana, purchase gifts on-line for my grandchildren, set up recurring payments through PayPal, etc.

On Dec 31st, without any warning or explanation, both my DDA accounts were closed and my card blocked. I called my Preferred Banking Customer number (yes, I was a preferred customer) and they could not help me. I was shuffled around between Claims and Risk/Closures for 3 days being told the same thing over and over (it was a business decision, you signed something that says we can do this) until I was told they would be closed irrevocably on the 5th and that I would NEVER be able to open an account with BofA again (that is what she said, but I believe it's 5 years). There was nothing left do. They said they would send the balance in a cashier's check and a letter to the address on file (which is my brother's house in California). I will not be able to access that money here.

I pleaded with them that I cannot travel due to Covid as I am a 64 year old man with COPD. The risk is too great! Especially to California, but I was met with cold ambivalence. I was never allowed to talk to anyone that actually knew why they were closed or could stop the closures.

So now .. I have lost my lifeline to my holdings in the US. After working most of my professional career for this institution they have turned their back on me and made my life a living hell. I do not know what I am supposed to do. I only hope they have not made it so I cannot open a bank account with anyone through Chex Systems so when it is safe to travel I can go to the US and reestablish .

How is possible that a company that has America in it's name can do something so completely undemocratic. A.P Giannini built this bank by giving a hand to help up the people suffering after the great SF Earthquake and fire in 1906.

Shame on the current management to allow this to happen this pandemic.

I filed a claim In regards to some unauthorized charges on my account and u haven't heard a word from them since that day 3and a half months ago!

I opened an Advantage Plus Checking Account on January 1st 2021 with the bonus offer to get $100 with 2 direct deposits of $250 or more within the first 90 days. Passed the 5 identity questions that were presented to me to prevent fraud. Application was approved and my account was opened.

My first direct deposit came on January 6th. Transaction didn't yet post to the account. Great. Maybe it needed more time I'm thinking.

January 7th comes around, I go to log into my account on my desktop to see if the deposit posted, and I suddenly can't get in. Then I try on the BoA app with my fingerprint verification. Nothing. Doesn't even tell me that it failed login. It just goes back to the login screen with blank fields and makes me try again. I try again. It tells me that my account has been locked!

So now I'm getting worried. I call the BoA customer service line and explain my situation. They ask me for verification questions. Ok. No problem. The guy tells me that my account "has problems" and that it "didn't pass the identity verification." It was now in the process of being closed and the only way to stop it is to travel almost an hour to the nearest branch. That wasn't an option for me. No notification of this before calling their customer service line.

I then tell him that I had money deposited into the account from my job. He said that I would get a check for it in 7 business days. Not acceptable since no notification WHATSOEVER was given that my account was being closed. He transfers me to the ACH department and I get disconnected.

I call back and a 2nd rep picks up. Asks me a verification question but then tells me that she can't verify because of something wrong on her end. She tells me to call back in 45 minutes. DEFINITELY NOT ACCEPTABLE AND NOW THERE'S RED FLAGS! Again I ask why was I not notified? She says she has no idea, I'm not satisfied by that answer, and I tell her I'll call back.

I call back instantly after we finish speaking and speak to a 3rd person. She tells me that the first person I spoke to was correct in saying that my account was closed for "fraud protection" due to a rise in fraudulent accounts being opened. Mine wasn't fraudulent. I ask her why I wasn't notified. She has no idea.

Basically, Bank of America now has my money that was direct deposited from my job and I don't have access to my funds. I have to wait 7 business days AT LEAST to get a cashiers check from them. If the check doesn't arrive by the 31st, I will be unable to pay my rent.

If it doesn't arrive by next month, I will sue them. This business is shady. A good bank will never just close your account out of the blue without any notification.

Bank of America canceled my card by mail, I was shocked. I've had this card for years and I have never been late on a payment. I overpaid a bill by $100 but I figured I would use it soon so that would be ok.

I am shocked, I have honestly never missed a payment. I had previously used the card for a balance transfer and was about to start spending on it again. The frustration is there is no online chat or any way to really talk to BOA unless you call during their hours. They also took all my information offline, so immediately all statement records were inaccessible. Luckily I was able to go into my bill pay and there was one link that I could click on to take the attached screenshot proving the account had a negative balance.

Over five years with this card and never a missed payment. In the middle of a pandemic, this is a double insult.

my edd debit card has had four 1000 dollar with drawls four straight days in a row from different areas up in los angelas area when I contacted b of America about the money taken out they said it is a fraud activity they opened me a claim and promised id be payed back on oct 10 2020 since I opened the claim I have not received nothing from them they wont tal;k to me I sit on hold for 3 hours at and then I get hung up on or told that they don't have a claim for me in there computer then they sent me a new card so I can use my money that is deposited on the card weekly from edd but as of last week they now have froze that card left me unable to get any money of the remainder balance still on there and deposits edd gives me of my money I cant touch they froze my acc and told me to prove my identity now I have done so now edd or b of America havnt even gotten back to me about my identity or unfrozen my debit card I have no money im living in my car

because of them I have lost my apt and almost my car please help

I have had a banking account with BOA for many years. Checking, savings and credit card. For several years I had a automatic deduction for a small insurance policy. I recently cancelled that policy and requested that my automatic deduction be stopped. The insurance company continued to deduct that payment. I went to the BOA branch on Meredith Ave. in Urbandale Iowa. I was told that I can not manage my own account, I can not cancel that payment, that I MUST deal only with the insurance company. I was further told that the insurance company could continue to take money from my account and there was nothing I could do about it, unless the insurance company agreed to stop those automatic raids on my account.

Complaint against
Bank of America Small Business Department

Attempted to dispute and/or stop payment on some small wrongful charges on my Business credit card today. Lengthy phone time over an hour, 3 transfers on hold, 3 different Reps with each demanding I provide over and over again basic information multiple texts for security codes ...on and on and on in the rabbit hole...ludicrous!
Business Reps rude and couldnt care less...cancelled my card instead of stop payments, not providing any clear information, informed me the Business credit card banking matters could not be done on line, informed me there will be NO reference to the call anywhere ? Refused to provide a ticket number ?

So if the Business department doesn't do what they are suppose to do guess what Ill have to call back hours of time holds and again verbal conversations about money and credit cards without any references, no confirmation, and no online options available.

Seriously Business transactions ...no reference, cant complete any tasks on line in this day of age Asking Business people to call be on hold for an hour and then not provide any confirmation of the transactions...Really ?

What is happening to the money ?

Bank of America Business Department lost my Debit card and lost $ 300 not alot of money but they could care less and have no intention of a resolve,
no efforts to even try to find out what happened ?

Is our business money really safe with this Bank of America Business Department ?

If the small Business department is refusing transparency about money, banking, and business usually there is a reason WHY ?

Something doesnt seem right here...does it ?

Why in this day in age with why is it that BOA Business clients with Business accounts cannot do online banking How could verbal phone calls without documentation be safe for your money. How can you monitor that transactions of money are accurate. In my case Debit cards and Debit account amounts just go missing, credit card adjustment cant be proven...mmmmmmmmmm

Im surprise that BOA Small Business Department doesnt recognize that their department without checks balances confirmation and transparency will be headed for federal problems.

How is it that Bank of America has aloud such high risk banking practice.
Is it even legal some of it ?
There must be requirements federal requirement of BPOA Small Business Department.
Is this department in compliance with federal regulations ?
Doesnt look good to me based on my aweful aweful experience with BOA Small Business Department.
Beware and protect your money.
This does not seem like safe banking situation for the small business owner

Interesting

There is no place to send an e-mail for resolve or remedy ?

If bank of America loses your money like they lost mine, makes mistakes in your credit card ...Oh well just plan you will have to prove it.

As they say Follow the money.

So I was told by the operator on Dec 28 2020 that the bank of america by accident froze my account?
Is the bank of america retaliating because if my complain of $1000 dollars?
I did not authorize anyone else to use my card in any way.
I am notifying you of the above unauthorized transactions
ÚRegulation E, 15 U.S.C. § 1693 et seq., 12 C.F.R. § 205.6, 205.1 investigate any unauthorized transactions.
Restore any funds withdrawn from my account without my authorization.

I had three different accounts with Bank of America, I had never had any problems with them. They decided to close my account with no notice. Then when I would call in they first kept telling me I'd get my cashiers check with the balance in my accounts. Then after a week or more goes by and I still didn't receive a check with MY money. So I call again and all they ever say is they're investigating my deposits in all my accounts and they can't give me anymore information. They've never contacted me about any deposits in question. Then in Oct I get a statement show my account balance, and it says the amount was deducted for closing account and there's a 0 balance. But When I ask them where My money is they say they have no answers or explanations. I don't understand how it's legal to hold onto my money for months and close my account, send me several letters saying it's closed but they still haven't sent me my money.

I have two complaints about my edd debit card.In october 19 of 2020 I called my card to check the balance and heard my account was incorrect in the balance amount. I was in possession of my card when I was told that a withdrawal of 680.00 occured. I soon canceled my card and did a claim. I didn't have the app on my phone to check my bank activities. They said they would investigate and get bank to me. I never received my money bank.

Second complaint I went to use my card and my transaction didn't go thru. I then tried to login in to the mobile app which I received an error message that said call customer service. I called customer service the first representative said my account was closed due to edd/unemployment. I called unemployment/edd they said they did not close my account nor did I have suspicious activity regarding my account. I then called the second representative. The second representative said they receive a message from edd. Once I told them I called edd he change his statement. I told him to send me proof of this information from edd, I was told it was none. I then ask for a supervisor to speak with. I ask the supervisor why was my account closed. Mr charles said edd sent them a message of fraud. When I told the supervisor I called edd. He change his statement. He said he dont know y my account was closed and that he was going to send me a paper to fill out and then they will investigate. I then ask if how do u close somebody account with 208.00 in it and you dont have proof of fraud. I ask him for his employee id number and his last name he laughed and said he doesn't have one

Please give me back my 208.00 I had in my account before it was closed. And the 680.00 that was stolen from me also