Bank of America

Re.: Safe deposit box account ending in 0713 at 12727 SE 38th St, Bellevue, WA 98006

Over 9 year ago (around [protected]) I had a safe deposit box in a Bank of America branch in Factoria (Bellevue) Washington. At that time I decided I didn't need the box any longer, so I returned the key to the branch (only one key, could not find the second key) and requested the box to be closed.

A couple of weeks ago (December 7th, 2020) almost 10 years later, my daughter Beatriz (who was a beneficiary I suppose) received paper work from Bank of America (via email) with some kind of ultimatum... pay the "owed" $136, or close the deposit box. To close it (which I thought it was the case for long many years) I had to fill out some form and have it NOTARIZED. Otherwise I will be charged $150 to drill the box open.

I am 85 years old, with serious difficulties to move around and walk. Just standing in one place for a few minutes is a very painful experience for me (I can provide a doctor's name and statement to verify). However, on December 17th, 2020, I went to the Bank of America branch on 9515 Bridgeport Way NW, Lakewood, WA, to fill out the form to close the safe box, and to have it notarized, to avoid any further problems on the subject.

After waiting longer than half an hour (which is a very long wait for me) I was notified that I had to return at some other time because the branch's public notary was not available that day.

Well... I cannot accommodate public notaries as they please. And then I thought... before I pay your arbitrary fees, or help you clean up your incompetent record-keeping, I have some questions...

#1 - How come the bank in Factoria did not notice for **10 years** that I was not making any payments on that box? (because I was not, that box was closed and cancelled as far as I was concerned).

#2 - Were are the records of who took my key, and my request to close and cancel the box?

#3 - How can the bank lose records, ignore non-payment of fees for 10 years, and after all that time comes after me for whatever amount they want to charge me, falsely accusing me of not having closed the box nor returned the keys?

I hope you find answers and share them with me... I really don't want to contact my attorney.

Thank you very much.

Ricardo Scotti-Franchini
[protected]@comcast.net