Huntington Bank
Reviews and Complaints

As someone who values transparency and efficiency in banking, my experiences with The Huntington National Bank have been quite mixed. While the bank offers a range of financial services and products, including online banking solutions and credit cards, the overall customer service and operational efficiency have left much to be desired. Some customers have reported issues with delayed paperwork for car financing, unexpected fees for basic services, and unmet promises regarding account benefits. On the other hand, there are positive mentions of helpful branch employees and satisfactory banking experiences. It seems that the bank's performance varies depending on the specific service or branch. If you prioritize personalized service and clear communication in your banking relationships, it may be worth exploring other options before committing to The Huntington National Bank.

I've debated on writing this review and finally decided I just had to. I went into the Defiance Ohio branch a few weeks ago with my young daughter. We were the only customers. There was a lady behind the desk talking to another about paying for her "boobs". both women laughed and then one asked if she could help me. I left with my daughter. What kind of professional do you have working there that talks like this during business hours? My daughter certainly didn't need to hear that nor did I want to. I'm appalled at the behavior and I won't be using your bank again.

I was given a check that was found to be bad for 1900, I deposited 16,000 as soon as I found out. They locked my account and when social security was direct deposited they closed my account. 3 times they said pick up my funds at the branch, each time it was not there, The last time i went they said they mailed it to me, later that day i found they never mailed it. I need my social security and did 2 OCC complaints and will keep doing them. I am being eveicted from my apartment for non payment, don't have my meds, little food and no money to move or eat. Huntington id the worst back and If i go homeless because of them I will picket the branch. I called both my senators and an attorney.

First of September i opened an account with Huntington. i transferred banks and reviewed this one to be a great change.

On October 3rd 2023 i went to my local branch and through the ATM i deposited a large amount of money. As it reviewed my amount i hit submit. During this process their machine went down displayed loss of internet connection no signal and shut down. It came back on displayed please wait with the wheels spinning and shut down again. It rebooted lights came back on and displayed please wait wheels spinning but this time it didnt stop. i pulled forward and got out of my car to get the attention of the teller inside. it was a bit difficult for us to hear each other but i got across their machine went down and my card was still inside. The teller opened the ATM from inside and i retrived my card. I went inside the bank so that i could address this with them and asked her to check my account. She confirmed the deposit was there. i left the bank and checked my mobile app and it to said it was there.

The next day on October 4th at 4pm i could not make a purchase so i went into my mobile app and discovered the funds were not there nor was my transaction. I went straight to the branch with the same teller at her desk shes making calls on how to handle this and told them i seen it myself that the funds were there. Someone called her and said that there was money that defered to a different part of the machine but the machine balanced so that was that.

While she was on the phone trying to help me i went into my phone and found my huntington heads up text that the deposit of ? was deposited into my account on October 3rd at 12:35pm? in my secure messages in my profile the messages are there. in my emails the messages are there.

Its been a week today and its been nothing but a fight trying to get my money back. i have had bills returned unpaid and them charging me for nonpaymet [my bills]. i have talked to higher ups in claims who finally put rushes on this only to have the rush denied saying they have to go out to the ATM? WHY HAS THIS NOT BEEN DONE YET? I am on SS that was my only source of income and the ATM took it and with all the proof and the claims telling me they can see the transaction with my card that it was approved date and time..why am i still waiting. I was denied a credit pending them going to the machine? was told I BELIEVE YOU BUT WE HAVE HAD PEOPLE TRYTO SCAM US? FROM YOUR NEW TO THE BRANCH AND THE AMOUNT? It has nothing to do with anything other than the TRANSACTION!

Yesterday i talked to a lady in corporate who said the same thing, She will note my account for the to re review this? Excuse me and you are corporate? I ma so devasted to be treated this way and to think i left another bank for this. At least the other banks give you a credit while in dispute. I am at a loss with this bank angry that i cant pay my bills angry that they sent them back as umpaid when i deposited the funds for them. I will not stop until my money is put back into my account. Next step will involvle media..it is so above the word WRONG! Especially when there is so much proof of my deposit..shoot pull the cameras..call the teller..look into my card..LOOK YOU WILL FIND YOUR ANSWERS..whats someone gonna go to the machine for? Why did it take me to call so much to find this out. Why are they not on this.

Thank you for listening but i am devastated.

Back in July 2023, they closed my account Checking, with a total of $8792.93 to date I have not received any of it I have called every 10 days & just get the run around they have the correct address I have received mail from them everytime they say they will mail it but here we are 8 months later no money the funds are to pay the bills for the property owner in Black Walnut now vendors are telling me they are filing liens on the property the other property owners are coming after me we just want our money $8792.93

Since October 5, 2023 I have been trying to transfer/rollover a HB IRA to another financial institution. All necessary HB paperwork was completed & accepted. New financial institution was even on a call with me and HB to help complete the process. After many phone calls asking why there was a delay in the transfer, HB said they mailed a check on Nov. 1st an it is expected to arrive 8-10 business days to new financial institution. Why does it take almost a month to initiate the transfer?

It is now Nov. 27th and 18 business days and no check received. Again I've placed many phone calls, talked to 11, (yes 11! ) HB staff, receiving conflicting information. Now waiting for manager to call me back. I'm not optimistic!

Hunting Bank is by far the worst in customer service. It should not take 2 months to initiate this process. My next step is to file a complaint with the FDIC.

This is NOT the first time I have had an issue with my personal checking/debit card, and low and behold, THERE'S NOT 24 HOUR CUSTOMER SERVICE VIA TELEPHONE TO TALK TO AN ACTUAL BLOOD-IN-THEIR-VEINS-PERSON. This is ridiculous! things happen outside of the "normal business hours" when it comes to people actually doing things that require moving money, and when the bank in question here "Suspends/locks" my banking debit card and gives me, the owner of the account/card being suspended/locked NO REASON WHAT SO EVER as to why this is happening, and then there is NOBODY TO CALL AND IT IS AFTER 10 OR 11 PM, WE. HAVE. A. PROBLEM.

Good Day,

Glenn Morrison here, called customer service in an attempt to obtain a payoff on the Auto Loan which I have through Huntington Bank. After getting over to the auto loan department, I asked for a payoff letter that I could open via email. I was sent one yesterday which was encryption and I could not open it. The lady ask for my SS number then said that she could not help me and would send the call to someone who could help me. From there I was placed on hold for over 45 minutes. I used my other cellular, recalled the bank and was immediately answered and taken care of without any wait time.

The recall person advised me that I could go into my local branch office and request a letter, I felt that I could have told the same by the first caller

Respectfully

glenn morrison

I being this bank for a couple of months and I have being dissatisfied as an customer with the service in addition, I being getting from this bank . There phone service is horrible and they brought up an dispute in addition, I thought I had taken care of. Come to find out they brought up the dispute again which left an balance on my account in addition, I had let them know yet I can't afford payment . I asked to remove the balance and let them know I am on a fixed income in addition, They did nothing

Some of the recurring payments I have made have been very successful. However, I have repeatedly called the bank and a current payment KEEPS CHANGING THE PAYMENT DATE ON ITS OWN!

I've talk to bankers about this at least 5 times! Don't trust Hungtington for automatic payments!

Fix the "bank's" ability to automatically change the payment date to the first of the year REPEATEDLY!

How many times do I need to run to the bank? How many times do I need to call? It's the MIDDLE OF THE MONTH and a woman has NOT YET received the alimony check that WAS CONFIRMED to be delivered on September !

Will YOU pay for her overdue bill charges? That would be fair!

I have been trying to close joint accounts that I have wirh my ex spouse. I have requested the joint accounts to be closed I do not live in wv I live in Florida and CAn not go into branch. They keep allowing him to overdraw the account and then I keep having to pay the overdraft. I have spoken to the branch customer service multiple times and the main branch and still nothing. I am upset and no longer want to be attached or responsible for his financial issues. I need the accounts closed and they won't close them.

I am a small 100% veteran owned corporation. I am a Bobcat lawn mower dealer, Redmax and few others.

I was a Husqvarna dealer until they changed to your bank. I have filled out the informaiton - scanned it and returned it with my fed ID number. Then I was to go online and fill out the online information but it ask for personal SS number. I am sure it you set up a large company like Cargill or other large private company you would not get a personal ss number from the president of the company. But since I am small business, you will not set me up.

I have already lost some Husqvarna business due to this issue.

Carolina Lawn Equipment Inc. is a full corporation. Not a LLC or LC and not a private owner.

I already sent account informaiton where I already deal with Kawasaki, RBI, Rotary, Power Distributors and I have more where I am in good standing. There is no way my credit is bad because I pay all suppliers on time.

I received a notice of unclaimed property, I signed and sent the notice back to Huntington in Columbus. I received a check from Huntington a couple weeks later but now I can not cash check. I took check to Huntington and they said they had to verify the check. I’m still waiting on a solution with no answer, I don’t know how bank send a check then can not cash it.

I made 2 mobile deposits from my personal Capital One account to my business account at Huntington. First deposit $151. Into savings which was readily available and the second deposit was $4600 into checking which was initially placed on a 4 day hold. Minute late my account is restricted. I called business customer service and they informed me that my account is being closed because of a counterfeit check ($4600). I assured them it wasn’t a counterfeit check and went into the branch to prove. Brought my credentials from Capital One account, I’d, bank statement and funds availablilty through mobile app. Nothing happens saying because account is new and haven’t used account often. Here is the liability for Huntington Bank YOU SAID THE CHECK WAS A COUNTERFEIT! How so? When the check came out of my checkbook issued through Capital One. Now you are holding my monies and inconvenient my business affairs. Place hold on check that’s fine but closing the account because you thought it was a counterfeit check. Or you deemed it a counterfeit check because of a risk assessment through an algorithm or computer program. Well once I proved it was my personal account you should have unfroze my account. So I’m thinking class action lawsuit against Huntington! And it’s amazing how all these banks have fraudulent practices on the the daily. Ie Bank of America just this month, Chase and Wells Fargo. But this idea of freezing accounts and steady accruing interest on monies that we can’t access as customers

Wow!

I had a dispute I had to make due to someone taking my debit card and using it, I had to wait for a new card to come in the mail in the meantime the ban gave me my money back and then like 3 weeks later they reversed it back into my account and every time I call they don't have answers for me I tried calling every day to fix this issue and I don't know what else to do.

I am a business broker and the buyer for the business I am selling used Huntington to get a $109,000 loan that has not closed after 4 months. The employee that is handling the loan was off for two weeks a while back and so the loan was put on hold (not acceptable). Now he is on vacation again for a week and no one can tell us where we are with the loan, so now we wait another week to find out. (again not acceptable)

This is terrible customer service when an employees leaves and no one else steps up or informs other what they have in process before they leave. The last communication I received from a manager that replied when I was trying to find out what was going on was: "This is PTO time of year and everyone has large work loads" (again not acceptable)

I guess Huntington is big enough they don't care anymore and why most business brokers have stopped recommending them.

First of all I would like for you to know some facts -

1.) I have been a Huntington Bank customer actually since before I was a Huntington Bank employee which I believe was back in 1990!

2.) I do not carry cash, and I have literally $1 in my pocket because I use my debit cards for everything.

3.) After unsuccessfully being able to complete a Zelle transaction with Huntington Bank on Friday, 7/7/23, I called Huntington Bank's customer service and was told my accounts are being forced-closed by the fraud dept due to me being a risk to Huntington Bank, however, they could not give me a specific reason. And since I needed money, the rep continued and told me I could go to the branch to make a withdrawal, and also obtain more information on the reason for the closure from the branch manager. Wrong, and wrong. I went to the branch however neither happened!

4.) While at the lowest point in my life after going through a divorce and filing for bankruptcy (which discharged in February of 2021), I worked two jobs and for over two years made my Huntington Bank Line-of-Credit payments each month, on time, as well as rebuild my credit with other creditors. And I actually paid off my greater-than $62k balance with Huntington Bank last month, all to keep in good standing with Huntington Bank! It took me a little time however my intentions were never to "not pay" nor "fraud" anybody.

Now I am once again in a very comfortable situation financially.

5.) As of yesterday I had over $2400 combined in my two checking accounts with one $22 pending transaction on one of the accounts, yet I was not allowed to make a withdrawal. And was eventually told the force-closure was because I have two profiles with Huntington Bank. ? which I really don't understand.

6.) My ex, Robert Myers, opened a Huntington Bank checking account and added me to his account. And since we are getting remarried in August, he added me as "Terri Myers" vs "Terri Myers- Brock" (how my current two Huntington Bank checking accounts read).

Huntington Bank force-closed Robert's new account. He only noticed because he tried to access his account online and no longer had a profile. And I'll add, as of last month, Robert had a 780 credit score ... and also he has never bounced a check in his entire life! Robert banks with several banks, has investments through a personal financial advisor, and was only coming to Huntington because of me.

Robert called Huntington and was informed his check for his balance and reason for closure letter is in the mail ... however, they finally told him the closure had to do with me and it was because I was listed on the account and I am a risk.

This is the furthest thing from the truth. Nothing fraudulent at all.

I am asking someone to please review my account history and reverse the

closures. We are both law-abiding citizens, with no criminal records, and not a mean bone in our bodies.

Thank you.

Respectfully submitted.

Your bank is horrible in communicating with depositors, I had a auto loan that I paid every month, during covid I extended the loan, which should of went to the end of the loan like all other car financing companies I deal with, but your bank decided without notification to call the note due in february, I continued to pay my loan payment and if were not for me checking my credit report I would have found that the loan was paid late but I was making my payments, then your bank put the on time payment loan on the re po list which could of been re solved if you would have just re wrote the loan as one of the bankers I was talking to said you should have done, but hunnington does not care about customers they are in the business of screwing the customer. Since this ordeal I have paid off my auto loan and my only prayer is that hunnington will report to all of the credit bureaus that my payments were make on time and never late and also, and also have a better group of employees that know how to work with people.