Bank of the West
Reviews and Complaints

I have not been able to log on to my account or use the app to see my balances and over two weeks. This Bank always seems to have an error message issue and customer service doesn't even know what the message means and is unable to fix the problem this all started after the transition to BMO. If I would have known it was going to be this much of a hassle I would have closed out my account. Every week there seems to be an issue now this issue has been going on for 2 weeks. This is downright ridiculous.

I purchased my boat in April 2018. I have been paying $222.00 on time (within the 10 day grace period) every month since the purchase date. When the account was transferred to BMO, my balance was approximately 19,000.00 with $125.00 dollars in late charges. I tried to look into the account but since Bank of the West is closed, I could not get any information. I calculated the payment, including interest, and my balance should be closer to 16,000.00 verses 19,000.00

March 32 2023 bank account closed during covid. No bank statements available this was from inheritance so you took it. Specific is when it was closed but banker Desirea doesn't recognize me. ID, stolen credit cards closed

And you don't want the name of who did this?. What good are you letter sent to ftc not good enough I'll have to publish her back ground check because she's from texass we Luke twxas taking over bank. Why aren't you answering phone and taking complaint? Not allowed in bank .

On September 15.2017 I obtained a loan for a car I bought at the bank of the West. I paid every payment and have all receipts for the payments as well. When COVID hit I was offered an extension for 3 payments or month and after the extension I was told it was extended on my loan. I went to pay a payment on 09/13/23 and was informed that I owe 4 plus payments, I am disputing this as we only had extended 3 payments I feel I am being unfairly charged moe payments, I have proof all of the payments and receipts. Please call me as I may have to seek legal advice thank you Pamela Shy

i have a question that online cannot answer. I've been calling for 2 days today and yesterday 7/26&7/27 2023 [protected] i started 847 until 1120 i was hung up after doing the prompts at least 7 times and today same. So i decided to contact corporate. [protected] explained what i was going through and what i needed. She asked me what city and state i told her she transferred me to a new customer service waited 20 minutes lady answered gave me her license number and i begin explaining everything she said she doesn't handle that and transferred me back into the original customer service line [protected] and the line disconnected again. Omgoodness customer service and constitution both not available in this country. I will never ever use Bank of the West again. They have no idea what their doing.

Signed a dedicated customer

[protected] I found out my debit card was closed by them. I did not authorize it to be closed. After calling and disputing this they said there was nothing that they could but send out a new card. So now I have to wait 3 days to receive a new one and all my scheduled transactions will be going through as automatic payments will be on hold. Customer service does not care about you at all. All they could say I apologize. I will be looking elsewhere to take my money and I suggest that everyone else does also...

Bank Of the West has not complied with my wishes for my husband to handle my affairs! he is my attorney-in-fact and has full, total and complete authority to handle any and all dealings in my name for an indefinite period of time! Their customer service is NON-EXISTANT! They refuse to remedy this problem! They are crooks as well because they take TEN DAYS to credit payments to the account even when it is a bank draft! The biggest problem is their refusal to acknowledge my POA that I had drawn up for my HUSBAND! THIS IS MY MAIN CONCERN!

In 2007 my wife and I bought a 2005 Toyota Tacoma and paid it off in 2009 or 2010. We didn't realize that BoW did not send the lien release to Kansas (or to us) until we tried to sell the truck 05-21-23. Though I can accept blame for not verifying the lien release (my other banks did it automatically), the unacceptable customer service starting on Monday 05-22-23 is beyond quiet tolerance. I did not get the names of the first 2 "customer service" agents that I talked to on Monday because I was confident that being told they had put a "rush" on the order to mail a certified copy to me and fax a copy to the numbers provided (including to the bank where the person trying to buy my truck was getting his loan). I started writing down some of the names, including supervisors, Sylvester (twice) and Sandra. The bulk of my complaint is that BoW "customer service," including supervisors don't appear to have the authority to address customer complaints properly and can only prepare work orders that others don't read or complete. Each telephone call made (at least one per day with over 30 minutes spent on the phone each time) resulted in the same response; "It will take 24 to 48 hours to complete your request." This same response was given well after 100 hours. On Friday, 05-26-23, it was finally admitted that BoW had messed up the request made Monday by only mailing the document by USPS on Tuesday, 05-23-23. Though the fax numbers were found in the work order, nobody read the work order. In fact, failure to read was a reoccurring issue with each customer service person, including supervisors, saying there was no fax number listed until my insistence there was and they continued to read until they found it. When one of the last people I talked to (on Friday 05-26-23) told me that the release had been mailed on the 23rd but the fax had not been sent, he had to put in another work order to get a copy of the lien release (another 24 to 48 hours) emailed to him so he could ensure the fax was sent. Why was a copy not made and put in the file? Why did he not have the authority create the document and fax it himself? All of the "customer service" agents could see that the truck was paid off. The local BoW branches were no help (mostly due to the age of the loan) and could only refer me to the "main office." One customer service agent said that BoW doesn't fax that information! It is now Tuesday, [protected] hours later) and there is still no fax! The lien release is not in my mail box! A young man who excited to buy my truck is still not able to get a loan!

If you would like to refer to the notes and recordings: the VIN for the Toyota is 5teuu42n55z025196. My email is [protected]@gmail.com. I am Virgil Miller and my wife (listed 1st on the loan) is Laura Petersen-Miller.

My name is Andrew J. Pomeroy. I live in Winterhaven, CA. I have had a checking account at Bank of the West for over three years and, up to this point, their customer service has been good. Winterhaven, CA is over 160 miles from my Bank of the West Branch in El Cajon, CA, so, on May 11th, 2023 I went to Walmart for some grocery shopping and to make a deposit to my Bank of the West checking account (account number [protected]). I went to the Money Center inside the Walmart in Yuma, AZ and told the person at the counter that I wanted to make a $50 deposit to my checking account. The person at the counter said that they ordinarily didn't do that type of transaction, but that she would try using the Bill Pay Service they normally use. The Bill Pay service was called CheckFreePay and their website is www.CheckFreePay.com. She said the transaction went through and would be posted to my account at Bank of the West the following business day. Before I left, I stated twice that the transaction should be a posted as a "deposit to my checking account" and repeated my checking account number. She stated twice that it would be and confirmed my checking account number.

The following day (Friday, May 12th) I went to my online account summary to see if the deposit had be posted. It hadn't, but I thought that Bank of the West may wait another business day to post the transaction, so I wasn't concerned at that point.

On Monday (May 15th) I went to my online account summary again to see if the deposit had be posted. It hadn't and I was concerned at this point so I called Bank of the West Customer Service Department. They said that the deposit was rejected because it came in as a "payment" to my account number. I have no loans with Bank of the West so a "payment" was flagged and no funds were credited to my account. I asked if they would provide me with a confirmation number that the transaction was rejected. They could not provide me with that number so I asked to speak to a manager. The Manager (Nicole) got on the line and said that the transaction was rejected because it came in as a payment. I acknowledged that and again asked for a confirmation number for the rejected transaction. I explained to Nicole that I need that number so I can apply for the refund from the CheckFreePay Bill Pay Service. She could not provide me with any verification that the transaction had actually been rejected. I thought this was very strange.

On Tuesday (May 16th) I then called the Customer Service Department at the CheckFreePay Bill Pay Service. They said that funds were accepted by Bank of the West. I told the Customer Service Representative at CheckFreePay that Bank of the West said the payment was rejected. She said that's not true and that the funds were recorded as being accepted by Bank of the West on Friday, May 12th at 12:50pm (PT). The Customer Service Representative then got Bank of the West on the line to resolve the dispute. After talking to a number of people, a Manager (Michelle) got on the phone. She asked me in a very accusatory tone what I was doing at Walmart. I stated that I went to Walmart for some grocery shopping and to make a deposit to my checking account because I live in Winterhaven, CA and that the closest Bank of the West Branch Office or ATM was over 160 miles from my location. She stated that I should not have had a three-way conversation with the Customer Service Representative at CheckFreePay and that it was a "scam." She then hung-up on me. After Michelle had left the call, the Customer Service Representative at the CheckFreePay stated that she was going to start an investigation. After I concluded that call, I went online to log on the my Account Summary at Bank of the West and noticed I was locked-out of my online account. Why? I was simply inquiring about the status of my deposit. I want to state emphatically that I was very courteous to every person I dealt with at both Bank of the West and the CheckFreePay Bill Pay Service.

Also on Tuesday (May 16th), I contacted Kelsey at my Bank of the West Branch in El Cajon, CA. Although she was very courteous, she could not tell me why I was locked-out of my online account summary, and she did not provide me with any verification that my deposit transaction was rejected.

On Friday (May 19th), I went to log on to my online Account Summary and noticed I was still locked-out. I tried calling Kelsey back to ask why I was locked out. On the first call, I was told that she was not available. The second and third calls went directly to voice-mail.

The bottom line is that I was treated like dirt by Bank of the West! I am very low income and I am living on a shoe-string budget until my Social Security benefits begin on October 11th, so having my $50 deposit simply vanish in thin air is a big deal for me. I believe Walmart would not use the CheckFreePay Bill Pay Service unless it was an reputable company. My interactions with the Customer Service Representative at CheckFreePay were courteous and professional. Bank of the West could have handled this situation simply and professionally. Instead, they hang-up on me, locked me out of my online account and did not provide any verification that my funds were actually rejected. Because of this, I am unable to get a refund from CheckFreePay. This has been the most stressful interaction I have had with a bank in my entire life!

My husband of 25 years handled all the bills. Just before Thanksgiving he died. Mid conversation he stopped talking and just died. We lost our 24 year old son January of 2021, and one of our businesses was forced to close due to all the covid lockdowns.

I found who had our mortgage and began communicating with them ( a different bank) I didn't know we had a heloc with BOTW until the second week of February when I received a statement in the mail and notice of foreclosure. I called them immediately and they've put me through hell.

I asked for a copy of the contract to review. I was told my home was going to be sold unless I gave them $10,000.00 and every day the price goes up and this felt like a scam or mafia job. I was told to do time sucking useless tasks that delayed anything productive and despite being told they'd call me, the supervisor will call me, they didn't. I had to call them all for nothing. Dealing with Sara McMahon the supervisor was brutal. She finally called, on my husband's phone, showing as a spam caller, an hour before my home was being sold. She is evil. I told her and the others repeatedly that I didn't understand any of this. I didn't have a copy of the contract, and I asked for time to try to make sense of this immediate demand for ten grand. She said NO, it's $11,000.00 now and it will go up any moment. Either I wire the $$$ in 10 minutes and she'll call it off or nothing. Then said she had other things to do and transfered me to someone else. I asked if Sara had a supervisor they could ask for a time out and I informed her that Ive recorded every conversation. On the hour of the sale she said you have two days. I was shaking, and I believe I had a nervous breakdown at that moment. I couldn't safely drive myself to the hospital so I'm not absolutely sure.

My mind was shredded and I was grieving the loss of my whole world. I had to ask two more times for the contract, I received approximately 20 pages out of 100 or so. I let Sara McMahon know and she lied through her teeth. Manicly stating they send the whole thing but the mail... I recorded that too. I found out The amount of the default was $4,000.00 I was terrorized, by these people over four thousand dollars. They knew I didn't understand this, and hadn't seen a full contract, and my husband had just died, I was in no legal capacity to deal in contracts and they just raised the price again. I'm tired, and for the first time in my life I live in fear and I'm alone. Struggling with CPTSD already, nobody deserves to be abused like this especially while going through such loss.

Bank of the West has obstructed and refused to provide information to our company relating to two fraudulent international wire transfers that were initiated and sent one day after we activated the bank's Treasury Now feature to provide additional security. The limited response they provided did not address our concerns and included false statements regarding verification phone calls they made. Our company has had a business account with BOW for over 6 years. Two fraudulent international wire transfers were initiated and approved by them on Sep. 13th for $120K to HSBC bank in Hong Kong and again on Sep. 14th for $210,000 to same bank. We did not approve these transactions, had never initiated a wire transfer over the 6 years we banked with BOW and have never sent a payment of six figures. How it was possible that they approved these transactions? We later found out that the Treasury Now program was not even active until Nov. 9th and that we were part of a beta test of the program. We spoke with internal security at BOW and filed reports with FBI and the Secret Service in Hong Kong but the money was gone. We have called and emailed and sent letters asking for specific information from BOW regarding the details of the fraud and what internal protocols were followed. We reported this situation to regulatory agencies and have sent over 50 emails and at least as many phone calls in an attempt to get more information and they keep telling us they need to do more research. We believe that they are trying to hide information from us due to their liability. We never had the ability to send wires until we became part of that program, the day after we activate it this happens. Why were we persuaded to activate the account when not operational and who at Bank of the West had access to this program and information for our account? Have they conducted an internal investigation of staff to verify that the criminal activity and hack came from outside the organization?

I am writing to bring to your attention a serious matter that I am facing and to request your assistance.

I was a victim of a scam orchestrated by FTFGold Global Limited and a scammer named Ethel Williams. They promised to provide investment services in the trading of gold shares, but in reality, they were only after stealing my money. I wired a total of $223,882.00 USD from my Bank of West account to fraudulent bank accounts at Bank of China, Metropolitan Commercial Bank, and ANZ bank.

My bank, Bank of the West, made no attempt to prevent nor stop this orchestrated scam. They failed to reverse wire transfer of stolen funds when I filled out the requested forms and pleaded with their senior VP representatives promptly (within days) of the scam wired funds from my account. I have tried to recover my funds through various channels such as my bank as previously mentioned, government agencies like the CFPB, OCC, and Consumer Affairs of Victoria State for ANZ bank, but unfortunately, I have not been successful in my efforts. I have filed an IC3 report a year ago, but I have not received any response from them yet.

I believe that Bank of West failed to implement appropriate security measures to protect me from this scam, despite the volume of transactions involved. The bank did not inquire into the suspicious circumstances surrounding the transactions, even though it should have been alerted to the possibility of fraud. This failure to take action constitutes a lack of ordinary care and violates Bank of West obligations and regulatory responsibilities, including under the Bank Secrecy Act, which requires banks to have adequate systems in place to detect and report suspicious transactions. The bank should have been able to detect the fraudulent nature of the wire transfer and take appropriate action to prevent it.

I am a single Father to two children, my daughter Ariel (12 years old at the time of the crime) and my son Lukas (14 years old at the time of the crime). I had to list and sell my home where I was raising my children to simply just stay afloat financially. The wire fraud and failures of Bank of the West to support and serve me as their long-time customer, have led to significant emotional trauma and financial insecurity for me to provide for Ariel and Lukas' futures. I implore you to use your extensive capabilities and influence to assist me in recovering my stolen funds lost from this banking scam and ask for your help in holding Bank of the West accountable for their ethical, moral and legal failures. To me, it doesn't make sense; if you are serious about doing business and your reputation, then I believe that at least one of the above should be a fair and reasonable outcome.

Yours sincerely,

Travis Antes

I was traveling on Oct 21st 2022 through Denver International Airport. I lost my debit card. I reported the card lost. I received a new card when I returned home. On or around December 20th 2022 I received a text message from this number [protected]. Attached is the text message saying a charge is trying to go through on my card ending 1240 for $432.28. Enter y for yes or n for no if this charge is or isn't valid. I was at work and I received the text and entered no. Then I received a follow up text that said A restriction has been placed on your account. Our support team will reach out shortly.

The bank of the west customer service called me directly and said they were shutting my card down and will be sending me another for replacement. Not only did you not close my account you allowed 11 different charges to go through 2 days later that cleaned out my entire bank account. All these charges were at the same location within minutes of each other in Maryland and I live in Colorado.

No one texted or called to ask about this at all. I had to contact the bank because I tried to use my card and it was declined. They said they had never spoken to me regarding shutting down my card. So we had to go through the process again and report fraud again. My card number at this time was

[protected] exp10/26 cvc 613

With all these issues I decided to close my account and go to another bank. I went into the bank on January 9th, 2023 and closed the account in person. The branch at 12000 N Washington St.

There were no pending charges and my account was at a zero balance. Now I received the attached letter dated February 2nd, 2023. I called and spoke directly to Corrine Casadoa and she was very rude and raised her voice to me and said that she was told to send the letter. I told her that my account was closed and there was nothing pending. I wasn't going to pay the money because I didn't do the fraud. Corrine told me that she was notifying the credit bureau and would be sending it to bank collections. My account has been closed for a month and now they are saying I owe money. My account was closed in the allotted time and had no issues.

I called and spoke with Theodore from customer service at the corporate office. Theodore went through my account and showed that I closed my account properly and that I didn't owe this money. He verified with his lead in the department as well. He was very nice and understanding. They said that the account had to be closed for 5 days and not have any pending items. That was done properly. There is no reason for Corrine to be rude and not help me with this issue. I'm 22 years old and have never had to deal with any fraud or scam until now so this is all new to me. I don't need all of this on my credit or anything owing. PLEASE HELP!

Recently my Bank of the West accounts were hacked. This is the 3rd time in two years. My phone was also hacked and an individual stating he was from Bank of the West called me. I had to close down my accounts and change my phone number. My online banking was suspended. I now have a new checking account and the money stolen was returned. I still don't know about the money that was charged to my Master Card. I drove 20 minutes today to restore my online banking. An assistant manager that assisted me was named Amanda. She is at the Fort Collins, Colorado branch. I was informed that the system was down, and I would have to come back. Amanda was emotionless and feigned empathy. She seemed apathetic and unconcerned. I drove back home for 20 minutes. I then called BOTW and spoke with a representative and expressed that I wanted to establish online banking. She put me on hold, and I have now been on hold for 1 hour and 18 minutes. The reason I want to have online banking is to see if all of the money that was stolen has been returned. Once I establish that I will be putting my money in another bank. May I point out that I have been a BOTW customer for years. This has been the most frustrating, ridiculous and incompetent experience. I cannot wait to establish services at another bank. Well, it's now been 1 hour and 22 minutes. I have no hopes that any of my concerns will be addressed. I am now hanging up, I have spent over 2 hours today with BOTW, time that I will never get back. Oops, someone just answered.

hello whats the story with your west sahara branch only allowing 3 people at a time into bank and stating it is short staff or security reason. you have customers standing outside bank waiting to get thats not secure what if they get robbed waiting to get in not the best area in las vegas i wish an answer regarding this asap i have banked there for 25 years. whats the story regards jan

I had 3 overdraft charges that were giving to me which started from a dispute for 3 choice home warranty debits. I had tried to do these disputes online but it wouldn't work as it was saying contact the 1-800 number for help, when I did they offered no real solution but to have them submit the claim and to go inside the branch or wait for the affidavit to come in the mail. I went inside the branch and within 24hrs I was given 3 provisional credits that posted, but it took a whole week for me to receive the help that I needed. It is still covid and I have a compromised immune system and I don't feel comfortable going into a bank when No one has a mask on. I have asked for the fees to be reversed and I've been rudely talked to, lied to, given the runaround saying the branch could and don't, then to have the branch say that's not true, then to contact the online service to say they can, but still no help with these overdraft charges, they can clearly see the money was put in the same day but not soon enough because I already had to rob Peter to pay Paul with this month's bills and payment arrangements that I couldn't stop from being debited from my card. I need to find another bank quick! I am not happy with Bank of the West! They say there is no Exucetive number they csn give me, but they're playing God in the meantime! Horrible!

[protected],

I was treated horribly by staff in the Sparks Bank of West Bank about my Account being Closed humiliated in front of other customers mistreated and talked badly down to about my account and refusing to help me with my Account details I feel someone has tampered with my Account and used it to overdraw and cause me embarrassment and humiliation, as well at Reno Nv Branch I was yelled at about a check I was unaware was not being legitable to cash coming from my mail box, I believe I was set up to cash in order to make me look bad, and ruin my reputation so then therefore. I would be mistreated humiliated and mentally devalued in the public to defame my character, and Good intentions, and though more often misunderstood on my concerns in understanding this situation in all these different circumstances in why I have been denied services of having any type of Account within Bank of West with my disability income and direct deposit I am constantly denied a checking and savings account and Publicly humiliated by Bank staff who were trying to blame me for a bad check sent to me purposefully to cash and for unknown reasons why they who sent me this bad check were not investigated instead being blamed on me, as if it was my fault, I assumed a check was in Good standing, but yelled at in the Branch as if it was my fault and denied services with threats of abuse and shutting down my checking Account, instead of treating my situation with concern for who is sending me such a deceitful joke in people trying to defame my character and reputation by spreading rumors and lies in against my character and therefore humiliated by beliefs called in about me untrue and then therefore denying me a Bank Account, and shouting at me as if I’m trying to be irresponsible or untrue which is discrimination and dishonesty attacks towards my character for know reason, but from assuming assumptions an misinformation and abuse usefulness in negative judgement, in order to make me look badly in a false light. [protected] Sparks Bank of West Branch , representative a Black woman cashier was horribly abusive shouting my name out loud that My Account is closed and can never be used or deposited into with cash or anything at all due to the fact of being negatively withdrawn, I was then humiliated because of the shouting in front of other customers and insensitive to my concerns of explanation of why it was overdrawn, to therefore humiliate and give my personal information out loud to embarrass and humiliate with others staring at me as if I have destroyed my account on purpose cause people to look at me as a joke, and belittle my character and reputation and therefore feeling helpless in not knowing why every time I come into Bank of West I am mistreated and discriminated and mistreated and talked down to and belittle to. when I honestly don’t understand why I have been denied services and explanation through rumors belittlement, and tampering I believe my Account was being used and as well abused to look badly on my name in order to ruin my reputation in the public distress in order to help others who hate me for no reason to bully and harass me to make me look incompetent and very bad in public through lies called in and untrue gossip and rumors people seem to purposefully believe in a conspiracy around town I have been subjected to for 2 years, in sabotages in all different situations towatds my life and my livelihood in my residence jobs and my adult childrens jobs in bad behavior in people making us suffer through hateful treatment crimes as well as investigated abuse in checks put in my mail box to incriminate my character., and I am just very upset confused hurt humiliated embarrassed and saddened in being belittled by others hateful antics in bad behaviors needed to be addressed and held accountable of such harassment and hatred causing harm to someone’s character and reputation, and wanted to report this behavior in being subjected to being portrayed in a false light, betrayed deceived, and publicly humiliated by others involved in taking my human equal rights of being a true reliable responsible and respectful caring human being an Woman Mother Person an though defamed in character and mistreated by others spreading untrue false light in my name abusing my name an mistreated, I feel is very unfair, I am unable to even be a Bank of West customer on Social Security Disability being disabled. I feel two of these Bank staff members were extremely disrespectful towards my concerns, and therefore turned down services in order to be a respectful customer of an Account with Bank of West at this time feeling very devalued and devastated in regards to all of my concerns and others who are very supportive of hateful treatment is unexpected unusual cruel and mentally abusive customer service to orders involving treatment to mistreating a citizen in dehumanizing behavior, I am truly saddened in being subjected in attacks in and to communicate to believe in my situation and understanding with others attitudes. Therefore it’s to my knowledge of Bank of West representative in both Branches we’re not listening to my concerns at all about my situation of being attacked and devalued by unauthorized actions towards my name an my Account, that is unavailability to have at this time. Sincerely From: Renee Alvarez

I used to be a bank of the west customer in the past. I closed my acct. Twice for being disappointed on something.

I'm in the chex system, I cannot open an acct. even ib was trying to deposit all the $131k life insurance check from Primerica as a sole beneficiary on that insurance. So I ended up endorsing the check to my nephew who has a CHASE ACCT. but chase won't issue a cashiers check under my name, itx should be under my nephew. So the only option is to come back in a week to get $131k in cash. I asked the employee to at least issue a proof that these money are mine. Theydon't want to.

So, I proceeded to Bank n of the West Chino branch in Central Ave. to try. I told them the story and they easily opened me an acct. But the banker said I can only open $3k in checking and $2k in the moneymaker. I asked to schedule ne to speak ro a financial adviser. So I have an acct. One time I deposited With Bank of the west in Colima rd Rowland heights and deposited think $7k and I asked the banker if I can deposit all those cash remaining. He said yes but I need to sign IRS FORM. MUCH BETTER I SAID.

NOW, I HAVE AN ISSUE WITH THE DEBIT CARD I GOT SO I WENT TO CHINO BRANCH WHERE I OPENED ACCT AND SET THE CARD PIN THERE AND DEPOSITED ONLY $5K I WAS BRINGING $30K and the cashier asked what's the source of the money. I told them the details. We ended up arguing and I got mad coz they want me to go back to that CHASE BRANCH to issue me a cashiers check. I've tried that and even a letter that states those were mine they refused.

That night I bought car, I tried the debit card it didn't try work. I called customer service and spoke to a supervisor and I was told "SORRY WE CAN'T TALK TO YOU, YOU NEED TO TALK THE BRANCH MGR.OF CHINO. I TRIED THAT CARD AT 7ELEVEN IT DIDN'T WORK NEITHER. GOING BACK TO THE ARGUMENT WITH THE CASHIER. WHEN I LEFT I CALLED BOTW COlima rd. Rowland heights and I was assured by the banker that I can deposit $10k or sign irs form. When I got there, mgr.looked at my acct asked me about the source and x showed her proofs, but dub let me deposit a single cent because there's a note from Chino branch mgr. NOT TO LET ME. I NEED TO TALK TO HER. I ENDED UP GOING TO A ROSEMEAD BOTW AND TALKED TO THEMGR AND TOLD HER THE STORY. SHE CALLED CHINO BRANCH, THEY WERE SPEAKING IN FARSEY I THINK. I WAS TOLD THAT THEY CLOSED MY ACCT.

I ASKED WHY? JUSTFOR BEING MAD INSUDE THEIR BRANCH? I NEED TO TALK TO CHINO BR MGR.I WAS TOLD. SO THEY ISSUED ME ABOTW CASHIERS CHECK AND CASH.. I CALLED CHINO BRANCH I WAS TOLD THAT I WILL RECEIVE letter. I got the letter and no reason why my acct. Was closed. I t only said my acct.is closed and I was told by Chino associate that I can't open acct. with any BOTW branch.

My question is are those actions, decisions Aren't against banking procedures? Like just letting me open $3k checking and $2k money market. And closing without a reason and can't talk to that mgr.always in a meeting.

Because of not having a bank acct. It gave me lot of stress and problems. Why there's no reason on the letter why v they closed My acct.?

Loan # [protected]

This is our 2nd loan with bank for a RV. This loan was approved on 3/7/22, sellers credit union paid 3/24/22 and we flew to FL to drive our RV home. Our loan officer is Jim Pena. We were assured (via email) by Gina.[protected]@bankofthewest.com that our title and necessary paperwork would leave bank on 5/9/22 to our county so we can get our license plates. 4 requests to Gina (once title was not sent) we received name of Jennifer Wright - Sales Support Supervisor II, AVP, NMLS #2128789

Bank of the West | Essex Credit Division

13505 California Street, Omaha, NE 68154

Toll Free [protected], Ext. 9184145

T 402.918.4145 TTY 800.659.5495 F 402.918.8183

We hoped that a supervisor could find out the problem and get the title to us promptly. NO luck with Jennifer either. We are now held hostage by your bank for our title even though we have paid over $75K toward the note.

We are asking for any help available to get our title.

I'm a 100% disabled veteran - Chuck & Susan Boyd [protected]