Paysafe Group / iPayment
Reviews and Complaints

I cancelled my credit card serving after 3 years with this company since I was lied to when I originally signed up with them about the fees. They continually added to fees throughout my usage. They just debited my account and charged me for termination fee of $495 after adding a $49 annual fee at the end of december for an inactive account. I have 3 years of their service and I have received 3 years of service. They have the account being opened on 1/7/2020 my cancellation date I 1/5/2023. The reason for cancellation is they're continually jacking the fees which I was verbally told when I signed up would not happen. As you can see I am thoroughly angered by this. Thank you

Michael decman

I canceled this merchant service about 5 months ago in June and my account was closed I returned my equipment and everything was good. Woke up today on 11/5/2020 and my bank account was negative and they some how still had access to my bank account and literally stole money from me and charged me $399 for equipment charges for a machine and account I closed back in June. Called them up and gave them the FedEx tracking number and everything for the when I sent the machine and proved it was all sent back and closed. Even the lady confirmed an agent signed and received my equipment and everything was fine and I shouldn't have been charged that fee. Well the bad part is I can't dispute it till the 16th of the month which is 11 days away and so my account is gonna keep racking up overdraft fees that this company isn't willing to pay me back and so when I finally get the money back I'll still have about $60 in overdraft fees to cover myself. The company doesn't care and even worse won't let me talk to a manager or supervisor because they don't have one apparently! This is insane, this company literally stole money from my bank account and who knows when they will randomly do it again and make me wait 11 days to get my money back that they shouldn't have touched in the first place!

On the 7th of october I bouggt a paysafe voucher from the local petrol station. I went to use it it online and it git blockex for security reasons? Don't knoq why? After several weeks of about 50 emails to them from me and a few returned emails asking fir picturez of my id and the voucher then asking fir my accoint details for refund but then asking me for even more infornation than what was asked for in the start.. Complete mucking around. Il attached all

Do not ever use ipayment for your merchant services. They are a complete scam and should be shut down. They've taken $5, 000 of our money and holding those funds for 210 days! They claim it's for potential chargebacks?!

Here's the thing though, we aren't even using them for our merchant account any longer and hours and hours have been spent trying to get them to communicate with us and they are actually hanging up on us telling us a 'manager will call!' never happens of course.

I've never seen or heard of anything like this! All I can say is stay away!

They're thieves, and liars at best and given how they've treated us, I suspect they are doing a lot of damage out there to other entrepreneurs.

I've recently signed up with ipayment to process my mobile transactions. They quickly signed me on and allowed me to process payments. They then placed my account under review resulting in the funds that I processed to be placed on hold for an undisclosed timeframe for review. Under false pretense might I add. With the only response being that they have the right to hold or deduct funds at anytime per the signed onboarding agreement (which I still have yet to find). They also redacted the funds they deposited into our accounts on top of the funds they're holding (which were transferred to an account with numbers that were not my own.) i've only been with them for a week and i'm out of nearly 7, 000 dollars. The reps in risk are extremely evasive and rude. (i've dealt with 5) I contacted my initial activation specialist who works out of boston (who's a godsend). He has been contacting them endlessly for the past 2 days as of 8/8/18 and they too have been giving him the run around. Internal case swapping, no call backs, suddenly out of office, false claims of not receiving emailed documentation, and lies of office times. This scam must be exposed. Small businesses are suffering!... Update to the madness as of 8/14... Our account was terminated at the drop of a dime by an agents personal discretion! I sincerely believe that this is a fraudulent company and "risk management" is nothing more than a rob peter to pay paul scam!

Ipayment, inc. D/b/a creditcardprocessing.com has given me the worst card processing experience i've ever had over the past 52 years that i've owned many businesses.

I provided every single bit of information nicholas iacozza requested during the application process. I was assured that I could immediately process charges up to $2500 each and $20, 000/month.

Two days after my account was setup, I received an email from jenny newman at ipaymentinc.com which said "suspended batch alert: immediate action required." if ms. Newman worked for me, she'd be fired instantly because nothing (not 1 word) in her email told what I needed to do to ‘unsuspend' the one and only $1400 charge! In fact her email said 'please provide the following items by fax or email' but listed absolutely nothing (space was 100% blank)! See screen capture of actual email from jenny newman at ipaymentinc.

I now blame myself for ever contacting these incompetents. I was "suckered" by a website (creditcardprocessing.net) that appears to be a legit reviewer of card processors but is actually an ad for flagship and creditcardprocessing.com which they rate as being #1 and #2.in other words I now realize that fake news suckered me into wasting hours of my time. I have moved on to a legit & competent credit card processor that approved my application in less than 3 hours and had me processing in less than 24!

I signed up in july 2016 was told that my fees were $30 a month +1.49% per swipe +5 cents I was like cool I have a really small business i'm just getting started out this is perfect. After the 1st month I was getting fees and was charged 4 times the amount that I was told +3.5% instead of 1.49%. It took me 2 months to get a hold of a person to help me figure out what they were and they still couldn't figure it out. So I canceled my account and was charged $350 without notice it's a huge scam!

I recently just became a customer of ipayment. We are a well established company that's been in business over 50 years. After two weeks I saw money taken out of our bank account from ipayment. I called to inquire why. They told me it was an account review they do for all new accounts. It turns out that they withdrew all the transactions we processed for the entire 2 weeks and are holding our money while they conduct their "review" - over $10, 000. This is insane! Practically all our revenue is through credit cards and now we are completely held hostage to this company. What are they thinking?! They never even notified us of any review. Good thing I kept our processing machines from the previous company. I already removed the ipayment machines and switched back. As soon as we get our money from ipayment i'm going to tell them what they can do with their services...

Stay very far away from this company. They are horrible.

Absolutely do not do business with this company. Don't use this company. I signed up with them to kick off sales for my new business that had been in development of a product for 18 months. We landed our 1st sale and were quite excited. We used ipaymentinc.com to process our 1st $8000 order. Upon executing the credit card transaction with ipaymentinc.com, they immediately charged us their $250 transaction fee and then never released the $8k. When we contacted them, they indicated that we needed to provided them with 3-months of bank statements, the customer invoice, and customer sales receipt, which we produced immediately. They took 3-days to review and then decided that they would not approve releasing the funds to our checking account because our bank statement did not show any previous large payments. How stupid, this was our 1st sale! I still have not received a refund of my $250 processing fee. They also treated me poorly upon my 1st contact to try and resolve the situation. This company is horrible!

I payment inc. Merchant company is holding almost 10, 000 in funds because this so called julie called it risky. Due to the fact there were various declines which happens at times because of change of address of a customer. Now they say that they are closing my account and they will hold the money if there are no chargebacks or dispute for 180 days and to call every 30 days. She never answers my phone calls and I will be filing a lawsuit to get this refunded. They are corrupt and misleading. I was misinformed when I called credit card processing and then advise me that I will be using authorize and then come to figure when I have made several transactions and had a problem with one customer, I called authorize.net and told me to call my merchant! Confused and outraged I didn't know my merchant company was someone else. I was reviewing other complaints and will be changing my checking account before they take out money for "reserve"! If any one has had any other issues like this and resolved it or not please notify me at [protected]@gmail.com

I bought paysafe card from my local store. But when I wanted to use it in online casino, it turned out that the card was fake and invalid. I called the helpline, and they asked me to provide the contact info and bank account. I gave the info, but they stopped to communicate and charged me for $50 without my warning. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

I have been a customer of I payment for almost 3 years now. I am patiently waiting a few more weeks to cancel their service. I own a small business that produces replicas of military ordnance. Normally I sell a few a month. Nothing spectacular. Last month, I had a client spend over 4k on replicas, and they used their credit card... Little did they know that I had a 3k limit on my account! Well... I get a call from i-payment saying that my account has been "flagged" as high risk... And that they are refusing to release my customer's money to me until I can prove (keep in mind that these people supposedly work for me) that I delivered my products! I do my replicas on a "to order" basis, so I don't stock inventory. I produce product to the customer's specs and wishes. They pay, I order materials, and do the jobs. I tried patiently to explain this to "star", to no avail. So, I say, forget it, I will ask my client to send me a business check instead, just cancel the transaction. They say they can't do that. They tell me I have to go in and cancel the transaction myself. This is all happening in a matter of a week... So, I do that, and find out a week later that they charged me 149+ in credit card fees, plus 110 from their "risk" department, just because they can I guess. So I call again and ask why I am being whacked over 250 bucks for a transaction I was forced to cancel after they refused to give me money a client paid for my services. I was told that they incurred credit card fees and they did not feel it is right for them to have to pay for these fees, so I have to pay. Yeah... Riiiiiiiiiiiiiiiiiight. What sort of business penalizes its users for doing well?!?!? I checked the web for problems with i-payment before I signed with them, but found little or nothing. That's why I am writing this. From what I read above, I see I am not the only one who is having problems with them "holding" onto their customer's money. That is a shameful way to operate a business. If anyone wants to start a class action suit, count me in.in my business, time is money, and this company cost me time, and almost cost me a huge order. Thank god my customer had no problems paying by business check. I felt like crap having to explain to them that my screwed up credit card processor would not release the funds... And please could they pay by check. We then had to wait until i-payment felt like returning their money to them... Another week goes by...

So, thankfully, my three years with them is up next month, and I will be terminating their employment with me. I highly recommend you avoid this company at all costs! (I have to wait for the full three years because in the contract it says that if I cancel within 1 year I owe them 350 bucks and within three years 250 bucks! Ask yourself what kind of company needs that kind of extortion fees to keep customers or make money?) they are horrible to their customers and are in it to screw you over if they can. I was treated rudely by "star" and do not recommend their service to anyone.

We do not even have a credit card machine. Also we did not sign any contract. Some how these ipayment people managed to get some of business information. I frequently kept receiving mail from them for 2 years after having called and terminated their service because we had never signed up for any such company. Naturally we thought that the problem was dealt with since we had called multiple time to sort the matter out. So this month we noticed that money was being withdrawn from our business sporadically. We had not given any permission for any company to automatically deduct funds from our account. Our bank was very helpful, they traced the money being withdrawn, they always deducted a different amount as to not raise suspicion, they traced it back for two years! Never the same amount! Our bank calculated that they had stolen around $4, 000 from us. When at the bank the staff called the number on the bank statement to no avail. The reason that we found out about the money was that they had deducted two payments of $50 or so and than credited one of the payments back. This was what raised the red flag for us. The company name did not appear on any of the bank statements. Today I was going through some mail and saw the I payment envelope... Lo and behold everything clicked, it was these people who were stealing from us. I called the number and got a hold of a woman, I immediately proceeded to tell her that I was taping this conversation due to legal issues concerning theft from our account. Normally when employees are subjected to mad people the immediate response is to pass the call on to a superior, she did no such thing, instead she started telling me that she did not give me permission to tape her... Lol! They can tape my conversation but yet when you try to hold them accountable they run with their tail between their legs. She repeated herself 3 times than hung up on me. I was not mean to her but she sure as h* did not want to talk to me. I have heard that other people out there that this has happened to have not been able to contact them, this is the number and address that I have for everyone that wants to get their money back from these scam artists.
I payment, inc
Po box 3429
Thousand oaks
Ca 91359
[protected]
Let me now what else we need to do to put these pieces of # behind bars so they can stop stealing from honest hardworking people.
Thank you.
Other names I have found for this company are ics, integrated card services, merchant service, card payment solutions, 1st national processing, first federal financial services, global ipayment... So far. Other phone numbers that I hae found are as follows:
[protected], [protected], [protected]. [protected]

iPayment really sucks!

We carged one customer with $5800 through Authorize.net's virtual terminal, which is linked to iPayment. This caused us a hell of trouble. A guy named William (phone number 818-*-6579) called us, informing us our account was suspended. We provided our contract with our customer and other proofs that this was a ligitimate transaction. William still closed our account anyway although I alomst begged him not to: we don't want to have a break in our online service.

Anyway, William coldly told us the account was colsed permanently, and there is nothing he can do. He then ask me to send an authorization fax so he can refund the charge to my customer.

I really don't have any problem if iPayment does not want to do business with us. We got another merchant account within 24 hours with better rates. It is a loss for iPayment, not for us.

However, when the March statement came in, we found iPayment charged us two transction fees:

$234.76 for charging customer of the $5800, and
$118.32 for refunding customer of the $5800.

Does this sound reasonable at all? I wanted to have their service, but they refused. They did not provide the service by depositing the money into my account, why do they charge us with the $234.76 processing fee?

The $118.32 refunding processing fee is even more redicilous. I did not want to refund at all. William did it. Why should I pay for that?

I have called iPayment for many times, the customer service kept saying they have requested the refund and waiting for approval. Finally I got a change to speak to William (BTW, I left messages on his phone, and he never replied). He told me I violated the rule first, and iPayment will not refund anything to me.

On our agreement with iPayment, it is clearly stated that "there is no over-limit penalty". So even if my monthly processing volumn exceeded the limit, we should not be punished by closing our account, and took our money. William used this excuse to refuse refunding me the processing fee is just ridiculous.

The bottom line is: I want iPayment's service, but they declined the serice.in that case, they should not charge me any service fee. My understanding is, at least in this so called free country, you only get paid when you really provide a service. You cannot take people's money by telling them: hey, you want my service? Sorry we won't service you. But you will still pay for the service I did not give to you. Does this sound right at all?

Then I received another statement from iPayment for Aprile. William said he closed my account in March, but he did not. They just keep our account open secretely and keep charging us. This is not moral at all. When I talked with William, he said there is nothing wrong with that and he will not take any responsibility.

Ok, guys, this is just get more and more rediculous. I don't know this is the ture iPayment, or just William is not doing his job correctly. When I requested to talk to his supervisor, he said he is the supervisor already. If so, I guess it is iPayment's policy to be rude to customers. I called William again. And finally he agreed to refund me $118.32, the fee to the other direction. The the monthly fee they charged secretly, as usual, they are still waiting for "approval".

BTW, I got iPayment service through Flagship Merchant Service, the top-rated merchant service provider on the net. Obviously Flagship is just a dealer. Once an account was sold, there is nothing to do with them anymore. If you are looking for a merchant account, be careful with iPayment.

Conclusion: iPayment really sucks. I am going to set up a website called "IPaymentSucks.com" when I have time.

Do not use this company! I cannot stress this enough. I used them for 4 years and every month I had to go through the statement with a fine tooth comb for erroneous charges. Then you have to take your time to call the company to have the charges credited.in the meantime, they have been using your money. Their fees pop up from nowhere. Even after cancelling their service 2 months ago, they continue to charge my bank account. I am in the process of filing a bbb complaint against them. And i'm not the first. Check out bbb... They have a lot of complaints filed against them. Do your due diligence... Check them out. The have a huge pci compliance fee that they charge every year and even if they agree to reduce it for you, you have to call them every time. Warning: stay away. There are much better cc processing companies out there!

This company is a fraud and scam, I signed up with them, and canceled on second week, as they charged me way more than what they said, and even that I canceled they started to charge me their monthly fees, month after month.

Stay away from ipayment

In July of 2010, I was called by Ipayment claiming that I have been over charged by my merchant company of around $2, 000. I called my merchant company to confirm this and they said they would be sending out someone to assist me. When Mr. Walton arrived the next day he said I would be getting my credit in a couple of months and he looked at my machine, and told me that it needed to be updated, also that I could lower my rates if I signed a new lease contract. He told me that I was going to have the same company and that everything would be the same except my rates were lower.
Later, little did I except I was actually switched into another company, which would be iPayment. I was charged more than I was charged from my other company. On the contract I signed it also never said when my lease for the machine would end, he told me it would be 2 years, but when I receive a letter, it tells me that it will be in 4 years. On the contract my rates were only up to 2.75 % and I was being charge about 5%. I tried emailing the main company and all they can tell me is that that was not my rate.
I tried calling mr. Walton again and no answer not even at his office. I even tried to email him, but my server told me the address was invalid. Then, when I call the main company later they actually then tell me that I was being charged those rates because I went over the maximum I could charge. I have never heard of this nor was it mention by Mr. Walton. I also did not see this in my contract. Now, months later I am stuck with a Leasing company that I can’t cancel and I have been tricked thousands of dollars. I also have not received my credit back. What is the most troubling thing is that after I was switched Mr. Walton could have at least cancelled my old company if he was going to switch me like this. They have been charging m thousands in fees and I didn’t even know it. This is really an untruthful company and I am really unhappy with the service I have received. This company is a scam

They pulled our PCI compliance certificate a month early then charged us for being non-compliant plus charging us for a nother year for PCI compliance. We faxed all our company certificates from McAfee that we hired to get our PCI compliance back yet they refuse to refund our money.

We filed a complaint with the BBB and they promised our fees back but they still have not honored that.

Nashville, TN BBB

BBB CASE#: [protected]

DO NOT USE THEM — they are thieves.
We got them through Advanced Merchant Group, www.advancedmerchantgroup.com, who is just as scammy as iPayment Inc is.

I was a client of merchant services and I payment who use wells fargo bank. I was supposed to have a max of $9000 a month in processing and an average ticket of $1500.00. These idiot over there put a $4000 max and a $150.. Avg. Invoice. I am in the business of high end home and car audio and cannot even have a min in of $150.00... I have speakers that cost $1100 so these people are on crack.. Plus they say no fees or hidden fees when every month they tact on stuff. And then I try cancelling and they won't let me, and then I stop using me and they charge me $129.30 and say well you forgot to fill out this and that so we bill you 130.00 in fees, well as of this morning I stopped payment on this account and they can sue me... Do not use merchant service, I payment or wells fargo for nothing...

I am single mom and I started a small graphic design business. I already had clients paying with check, but it was an inconvenience for some, so I decided to ad credit card processing. Everything was fine and I had several transactions with my clients, until I was accused of not delivering service or merchandise by a new customer. After faxing all documents to this processor, proving the complete opposite, even a tracking number by UPS proving that the merchandise was delivered,
This processor went into my account and withdrew $1500 twice (total of $3000) in one day, and they are withholding over $4700 in customer transactions (total of $7800) and they are not returning my calls now. My bank account is overdrawn and I had no one to turn to. The initial dispute amount with the client is $270, and I even had a letter from UPS proving that the merchandise was delivered. This is putting me and my 2 kids in an awful situation. This processor is scam and they do not listen to their clients (let alone to give us the benefit of the doubt). They withdrew the funds and said that it could take up to 180 days for them to investigate..investigate what? I gave you proof that it was delivered. This is a tactic used by ### to gain interest by holding funds of hard working Americans. DONOT AND I SAY IT AGAIN, DO NOT USE THIS COMPANY. We found them online thru gotmerchant.com.

Melissa