FedEx
Reviews and Complaints

FedEx truly deserves an award for being THE WORST DELIVERY COMPANY EVER!. This is not my first bad experience with this company.Last time a 2 day express delivery took 3 MO. This time they have had my pkg since Dec 6,it is now Dec 20.It has been at the local terminal since Dec 14! I have called the company where I placed the order and informed them that I have ordered a similar item from another company which I received in 2 days.The item water filtration system I ordered would need filters every 6 mo. I explained FedEx is the reason I will not use this companies services. I do a lot of online ordering and I now inquire what shipper does the company use.If it is FedEx I don't order from this company.There are many other companies,and many other shippers that manage to get people their packages in a timely manner. Life is simply to short to have to suffer through FedEX people...! Contacting customer service is a waste of time,they can't or won't help you,am not even sure they know what is going on.Dealing with FEDEX is simply not good for your health...it raises your blood pressure,and honestly they just aren't worth it!

I ordered a multifunction printer from HP and it was shipped by FedEx. This printer was needed to fulfill an order by my home business. Needless to say, I have lost the account because I couldn't fulfill the order by the promised date. From now on when I have to order anything for the business, I will be asking the company how it will be shipped. If I hear the company FedEx, I will not order from that company. I will only order from companies that ships by UPS or USPS. NO MORE FedEx for me because this is the third time this has happened in the past four months. I do not recommend FedEx!

I had an important package that was scheduled to arrive on October 17th, but it was mistakenly delivered to the wrong address. The delivery driver even sent a picture, which clearly showed the bottom of a door that was not mine. Despite this evidence and the fact that I was home all day (it was my anniversary), the initial customer service representative I spoke with dismissed the situation. They suggested that I simply wasn't home, even though I explained that I had both the emailed photo and footage from my Ring camera proving otherwise.

After much back and forth, I finally convinced them that the package was indeed delivered incorrectly. However, instead of offering a clear solution, I was transferred multiple times and subjected to repetitive questions. It felt like no one wanted to take responsibility. I eventually filed a claim, which was when someone more helpful finally assisted me, explained the next steps, and promised that the package was being located.

The next day, I received a voicemail confirming that my package had been found and returned to their Bedford Heights location, which is only about 10 minutes away from me. Naturally, I expected it to be delivered soon after. However, despite receiving an email promising delivery by October 22nd, no package ever arrived. Today, October 23rd, I called FedEx again and was met with the same frustrating runaround. The representative couldn’t provide any updates and eventually transferred me to their survey without warning, essentially hanging up on me.

At this point, it’s beyond disappointing. Not only was my package mishandled, but the communication and service from FedEx were abysmal. A delivery company in 2024 should be capable of tracking a package and providing accurate updates. If I could give a negative rating, I would. I strongly urge others to reconsider using FedEx for any important deliveries, as my experience has been far from satisfactory.

They have missed the last 6 delivery times... All times they quoted... Every delivery required a signature so this caused me to have to take 6 additional days off since their delivery manager service won't let me sign up because it says I already have an account but also won't let me reset the password! Their is zero customer service... Just automation that hangs up on you and never lets you talk to anybody!
Retarded monkeys could do a better job than the people running this company! Complete 💩 show joke!

I recently used FedEx Office Print & Ship Services for a batch of business cards and was pleasantly surprised by the quality and speed of service. The online ordering process was straightforward, and the staff at my local FedEx Office were helpful when I had questions about paper options. The cards were ready for pickup earlier than promised, and the print quality was excellent. It was a hassle-free experience from start to finish, and I felt like my small order was given the same attention as a larger one might be.

i waiting for a replacement pone sent overnight priority. not delivered next day not delivered 2nd day not delivered 3rd day. tried to call lake charles Louisiana the one on clarence street. office man left me on hold 45min. i use my home phone to call them while i was on hold15 times they did not answer. i called the customer service 800 # for fedex. i gave her the number they did not answer her. i called the regular fedex office she call the express office didn't answer ..

who ever is the manger is useless and should be fired. day 2 of no delivery i called many different offices of fedex office trying to get a local # EVERYONE SAID THEY DONT ANSWER

in november they delivery my package to a gate not on my my road they just left it on the an abandon road at a gate without a house i made complaints then they were to correct my address in computer the address i have had for 50years... an address they delivered to before ... they cant find! they delivered to my neighbors almost every week without a problem.

I had a wonderful experience with Representative/Clerk Lakeadra at the Baton rouge Reitz ave Fedex Distribution center. My husband and I had an issue with Locating our package, She diligently looked over and over, going over and beyond to locate our package. She also even made calls to local nearby state where package was coming from and located the package. Her Relentless effort to help us should never go unnoticed, I appreciate everything she did for us. She's AWESOME!

I ordered a package from outside the country, the company shipped it expedited to get it by a Friday. FedEx notifies me it was delayed to Saturday. Then tells me delayed to Monday. I bought this item for a week long vacation I leave for on Sunday.

Management can’t help me, they won’t hold the package at a location I can go pick it up, and I’m asking their team what to do because I want this package now, I’ll drive to where ever in my state to pick it up. They can’t help me, won’t help me, no alternative suggestions. This company is terrible, anyone still doing business through them needs to move over to UPS.

Worst package issue I’ve ever dealt with, at least USPS is willing to work with you whatever the situation. UPS also. Not these clowns.

As a parent running Tonya's Tiny Tots, I understand the importance of reliable services. Unfortunately, my recent experience with FedEx has been disappointing. The package delivery was delayed, and the customer service was unhelpful. It's crucial for businesses like mine to rely on timely deliveries, but FedEx fell short in this aspect. I had to rethink my choice of mailing company due to the unacceptable service provided. As a small business owner, such experiences add unnecessary stress and inconvenience. I hope FedEx can improve their services for the benefit of all customers.

I just received a package from FedEx. It's been raining all day and is wet out. I have delivery instructions on the web site and a sign on the front door. My preferences were ignored and 2 packages were left on my soaked front steps. When I called to complain, the pilot couldn't understand what my issue was and it took 5 minutes to be connected with a representative. She couldn't seem to help either even after a "brief" 5 minute hold. When I tried the virtual assistant it also couldn't help, so I am now writing this review. The delivery person just didn't care and there doesn't seem to be any way to get my packages delivered correctly. So frustrating! I have included a picture of the sign on my front door. I think it's pretty clear where packages should go don't you?

I don't get the hate here and I'm glad I don't.

I get shipments daily from the 3 carriers. FedEx, UPS and USPS.

FedEx always delivers at the same time, courteous drivers actually ring the bell and my boxes come without being beat up.

UPS is the worse for damage. I think they play soccer with every box I get. Horrible.

USPS sends my stuff all over the country for no reason. Even they don't understand it. Last package was 4 hours from my location. It took 13 days, went through 4 states and damaged the custom made parts in the package. Got stuck in the conveyor system.

So I can only say FedEx has never done any of that to me. They leave a message the day before it arrives as a reminder. Their racking is always updated. Package not damaged. What more should I expect.

Great service in my area.

My experience with Bongo International has just been amazing.

I stumbled upon a site called Autopartswarehouse.com and tried to place an order for parts for my Ford Explorer and BMW760.

However since I was ordering from outside the USA I was redirected to place my order through Bongo International because they are the ones that handle international deliveries.

My first reaction was that of concern at the prospect of being swindled by online fraud stars.

I went ahead anyway and placed my order on Saturday 10th August 2013, received my confirmation and my spares were delivered to my door step on Tuesday 20th August 2013 in Lusaka, Zambia; that's 10 days later.

I now have so much comfort dealing with Bongo and never worry when I place an order through them.

I highly recommend anyone to try their service.

The Fedex Office Print & Ship Center Location At: 350 S Grand Ave # D1, Los Angeles, CA *** Is The Bomb!

I have been loyally supporting this store since December 2022 and it has been a Great Experience!

They let me take my time to sit down at one (1) of their tables and go through my files using their wi-fi to find the documents that I need to print.

They are also very helpful in terms of when I need help on using their machine and anything else that I have concerns about.

I want to personally Thank the staff at the Fedex Office Print & Ship Center for taking good care of ME every time I visit their store such as back in December 2022 - January 2023 and moving forward.

Sincerely yours,

Howard Paul Shore
Executive, Volunteer Writer For Google Maps And Tripadvisor Websites
Fedex Office Print & Ship Center Customer

/HPS

Am really surprised with all the comments on this website. My experience with bongo is just amazing.

The time needed to get a reply is fast... Response and help in clarifications is just amazing. One incident i had once was eith an item that arrived broken! I immediately had the impression that its gonna be a painfull process but again i was amazed that all i had to do was to send an email to bongo claims dept. Informing them about the damage and report it to DHL as well. From there on, bongo followed up claiming my money from DHL and all i did was sit down waiting for them to get me my cheque.
Prices are a bit high? Yes maybe... But again... They deal with DHL and DHL prices are even higher if u decide to deal eith them directly! Again... If i had a broken item with a company other than DHL it would have been a painfull process... So u pay for what u gain

I have shipped and received lots and lots of packages with FedEx over the years and overall they are a great shipping company. Not to say everything has been perfect every time but if you do enough business with any shipping company there will be a few problems that arise from time to time. It just comes with the territory.

In my experience FedEx has the best record for being on time, (they are hardly ever late and when they are it's usually due to a weather situation, hurricane, tornado, etc. that is beyond their control) delivering to the correct address, and least amount of lost or damaged items of any carrier that I have dealt with. Now that the post office has switched to their insane dimensional weight pricing for all zones, making it far to expensive to ship anything of size with them, FedEx will get even more of my business.

As long as it's affordable I will continue using them for years to come.

I had been recommended by a friend and this was the first time I had used your service. I have been extremely happy with the results.
My only problem was that I had given you a postal address and not a physical address not realising that the parcel would come by freight and not post. I was able to track the parcel and organise to have it delivered to my office so there was not a problem. My mistake.
The only other comment that I would make is that the supplier had put the goods in a box twice as big as it needed to be and the freight charge was quite expensive. The freight charge usually goes by cubic weight and because the box was so big it made a big difference to the cost. This is something I will take up with the supplier.
There were a couple of things on back order and they will come through to you eventually so I will need to give you the address to send them. Do I do this on your website.
Thank you again for this wonderful service.

FedEx just flat rocks they have never given me any problem at all FedEx gets the job done and if a problem they will contact you and try to resolve it, Pam in Grand-Rapids, MI. FedEx you flat just ROCK Thank You!
UPS they get the Job, but the customer service lacks compared to FedEx if there is a problem UPS just sends it back to you, but I have next to no problems with UPS.
USPS what is their problem? Need to start firing or retraining employees. Sent a card to son and family they got it, but both ends were ripped apart and lucky I had money tapped in card but dancing rain deer was broken I have pictures as proof. The biggest problem USPS lost a iPhone X which was sent to a friend in Las Vegas which to this day they never got and I never had it returned and it was certified so not signed for either. Sent it July 3rd 2020 I have been fighting USPS ever since and it is 02-02-2021 now. I was never offered insurance or a returned paper work after signed, not at all. The last time packaged scanned was July 7th 2020 at 1 am. Well lets just say some one from USPS stole it and they will not take care of me. I have all my paper work on this also.

The Bongo service is very user friendly and simple to use. However, after ordering something small and using their service, I became aware that it is best for me to order something from Ebay that has been marked up by a reputable seller, but has reasonable shipping rates.

For anyone that has disposable income, buys from many different companies, chooses rare items that are not easily found on Ebay, Etsy or other resale websites, and wants a great, reliable shipping company to simplify the process of shipping multiple items from many different companies? This is a great service.

For me, it was best to donate the two products I bought to charity, then later order them again from Ebay, rather than to ship what I ordered. Yes, I could pay for my products twice + international shipping for the rates Bongo charges. But, I am happy to hear that they donate what I bought to charity, rather than putting it in the trash. This service really seems to be best for one making fairly large purchases of rare or hard to find items.

Customer service is great and very responsive. I had a lot of questions about everything and they were quick to reply to emails, kind, gave clear information, and I feel good about the whole experience. Peace of mind is priceless, and it is certain customers will have that with this service. :)

06/18/24

My packages are allways deliverd 3 houses away. My house is clearly marked with the house #, and a refletive sign 5 ft from the road. The only way I could find to report this problem is here. Very disgusted. Tracking # [protected]

Hello my name is Cliff, I had a package send from Philadelphia on June 7at 12:20pm. the package sat out in Bogota for a couple of days. The package made it to Barranquilla on the June 11 at 1023am. This is my problem today June 12 at 5pm, I still don't have my package. I think it's a shame I spent $150 for International Priority service to receive my very important documents this late. My tracking is [protected]. I would like a response back as soon as possible

I paid almost £60 for an envelope containing legal documents which I cannot easily replace to be sent to Cyprus (from London) via 3 day delivery. This was done by me on 20th May. It is now 27 May and the parcel has not been received. I sent this via Parcel Force with the tracking number:

EE688118578GB

When I call them the refer me to you.

I would like to know where my parcel is and I’d like a refund of the money I wasted.

My package tracking #[protected] was delivered to my home address at [protected] Mount Olive, AL. The delivery driver threw my package down and kicked it to the door. Thankfully, my package is not damaged but if it were a fragile item, it would be damaged. I do NOT want him to lose his job, but I don’t appreciate the way my package was handled. Here is proof in a video of how my package was mishandled. I hope this message gets to the right person so they can inform the driver not to handle packages in that manner. I don’t like it.

Ticket # C-[protected]

On April 10, 2024 The fedex express truck backed out of my drive way and hit my cable line pulling it down. He then stopped for a second backed up and left. He was backing out pretty fast. It was apparent he knew what he did and left anyway without letting us know. Parts of the wire are now bare and the cable company can’t come till the 26th so I have no WiFi or spotty at best and no cable I have filed a report with the York county sheriffs office of York county limerick, Maine. I would like retribution for the cost of having the wire fixed and for loss of cable and internet for however long it takes to fix it.

On March 10, 2024, the FedEx driver delivered a package to my home. Upon driving off, he broke my mailbox. I came out to my porch in less than a minute after he left and the mailbox was in the street. I have attached photos from my Vivint camera at 2:54pm that show the driver parked by mailbox, which is up, and the photo of me at the door immediately after he left at 2:55.

one leg of my item is missing due to the box being ripped open and sealed back. neither on of the supervisors have done anything about it. its my second complaint in 3 months. case number C-[protected]. i have many more case number over the years of the same thing. the supervisors that have called instead of emailing do this so they don't have to witness the damage and they give a general response.

Two days in a row now, my package has been "out for delivery" only to be delayed sometime in the delivery window. I haven't even left my house the last two days. I have been waiting in the room by the front door for hours, and I open my door to check periodically. Well, this most recent time that I checked, I see a "We missed you" note on my door! Nobody knocked or rang the doorbell! I've been sitting in silence working at the table by the door for hours! And on top of that, the "missed" delivery time on the ticket hasn't even happened yet today! This information is all completely made up by whoever the delivery driver is. They clearly don't care about actually delivering the packages for some reason.

How can I get my package to be actually delivered, and not deal with some worker who is too lazy to do the job they signed up for? How can I report the person who can't be bothered to knock on a door and who lies about the attempted delivery time?

“FedEx’s delivery service fell short on multiple fronts. The shipment couldn’t be tracked for two days, and it wasn’t delivered within the promised timeframe. Attempts to speak with an agent were futile, and even contacting the corporate office led to dead ends. Their automated system disconnects calls if you don’t follow their prompts. You can't talk to a human at the corporate office. One must be wondering if they abandoned humans for microchips. Some do but choose a smart one. As we all know animals will never allow the dumpiest of the Herd to lead them. Overall, it’s a very disrespectful and poor experience.” Stay away from Fedex at any cost. Oh and by the way the SEO is Mr. Frederick W. Smith.

On the 3rd of January 2024 I went to 96th street FEDEX office to mail my 35 year son his birth aboard certificate. After 35 years of having this it took FEDEX ground 2 hours to steal it. My son and wife was going on a cruise they have purchase there airplane tickets and hotel room. I am requesting a reimbursement of the mail this package, airline tickets, hotel stay and for the inconvenience and stress that we have dealt with from the customer service and overall company. I will also be contact the local authority/FBI due to this being a thief of federal documents. You have fail in protecting my document so I requesting a reimbursement. TRACKING NUMBER [protected]. Mail out 3rd at 3pm picked up by Zionville, In shipping at 5pm and has been lost since.

You may want to put someone in the location for this reason. My sister mailed 500 dollars of gift cards and guess what FEDEX Stole them.