uShip
Reviews and Complaints

Are you looking for a reliable shipping solution that offers competitive pricing and excellent service? Look no further than uShip! With a rating of 4 stars from over 11,000 reviews, uShip has proven to be a trusted platform for connecting customers with transportation service providers. Customers have praised uShip for its ease of use, cost-effectiveness, and efficient communication. Whether you need to ship a large item across the country or transport valuable goods, uShip provides a marketplace where you can find the right carrier for your specific needs. Join the many satisfied customers who have experienced the benefits of using uShip for their shipping requirements. Trust uShip to handle your shipping needs with professionalism and care.

From start to finish this was an amazing experience. We have never done this before and were SO incredibly fortunate to find UShip and our driver Dana Anderson, who made this experience stress free. I am very impressed with not only his service, but the ease of use of the app.

We had to have our equipment shipped across the country within a very tight and uncertain schedule with other work in multiple states.
Once booked, the actual date for pick up kept changing.
John is prompt with answers/input, flexible and stays in touch through out the experience.

Shipped 3 custom motorcycles from Chicago to the Florida Keys. Site was easy to use and saved over 40% from the last service I used. The trick is to do your homework and check the feedback of each provider and to choose your provider off of this. Not necessarily the cheapest. Thanks!

We contracted with a delivery service through UShip for a fair price (there were 3bids). The delivery went smoothly and on time. The delivery driver helped us launch our boat and get it going. He was very knowledgeable and helpful throughout. He communicated and kept us up to date on his progress.

This was my first time shipping anything this large - a 12-seat shuttle bus I purchased as an auction in Orlando, FL and I needed trailed up to Atlanta, GA.
The process of listing my shipment, getting quotes from prospective service providers, asking & answering questions, and selecting & paying for the service was very easy through uShip.
When I have another large item to ship I'll definitely consider using uShip again.

On sept. 6th 2022 my bid to transport 10 container chassis from Niles, Mi to Bell Gardens, CA was accepted by a uShip costumer. I arranged for transportation and delivery was made on 09/16/2022. I sent invoices along with proof of delivery (signed bill of ladings) to costumer and the costumer has not paid. The costumer has quit answering phones and emails and is at this time 61 days past due. I am a freight broker and I hired 2 trucks to haul this freight which was power only loads of stacked container chassis 5 high. I paid the carriers to haul the freight but the shipper (uShip costumer) has not paid me. Uship costumer service says that they can't do anything about it and they are not responsible. I'm out $8956 and uShip suggested that I try small claims court. Problem with that is I don't know where this costumer is because they have disappeared. How do I get my money back?

On or around Janurary 23, 2022, I booked a transport company through uShip. I understood uShip to check the credentials of their transporters. When it clearly stated on the uShip site that my transporter was licensed, bonded and fully insured, I believed this to be true. Nowhere was it stated that I was to be outsourced to a different transport company that DID NOT have insurance. When my 5th wheel being transported from Lousiania to Washington State was in an accident (2/3/22) causing more than $39k of damages, not only did the driver disappear the original transporter told me I was to seek him out for his insurance. I contacted uShip (on 2/3 or 2/4) and they told me, "Sorry abou the accident. We'll contact the customer so we can get some updated insurance information from them." Not once did they write back indicating they got word back, nor state they should have had the information in the first place... nothing! They didn't help at all! Their only concern was that I was refunded the amount (only to be used later to get the 5th wheel out of impound). They didn't mention the incorrect information on their website. They didn't care that I was farmed out to someone who wasn't insured. They didn't care at all! I believe it is absolute fraud. The terms and conditions on uShip are a complete lie!

Help.! My shipper refuses to release payment for my transport of his goods. The was no damage, it was on time, everything went according to schedule. My profile is GODOGGO.
I have a signed copy of the BOL and sent him the original as he requested.
He keeps making requests / demands of me after delivery... failure to follow his demands . .. he will withhold payment until his demands are met.
Help.!
[protected]
Robert

I had an extremely bad experience with uShip and their Provider "L&M Trusted Transport". I had booked "L&M Trusted Transport" via uShip to move a Highboy Dresser from Cumming, GA to Ashburn, VA. This was an Estate Sale purchase. L&M Transport confirmed to pick up my furniture on 8/14/2021 Saturday Morning 9:30AM from Cumming, GA. The Service Provider names were Mary Russell and Lando Russell. They did a complete no show and were not reachable on phone or text. They did not return my numerous calls or text messages and left me completely in the dark. I had to waste whole of Saturday to find alternate options to pick up my furniture and transport. I wasted time & money, and this caused a lot of heartburn. "L&M Trusted Transport" is completely untrustworthy and fraud provider. They don't deserve your time or business.

As for uShip, they don't care about their customers at all. 1) They don't have Customer Service coverage during weekends. Although lot of their moving business is conducted over the weekend. I called uShip, but there was no one in their Customer Service to resolve my issue. 2) Their website asked to lodge an email complaint, uShip has not got back to me or taken any actions to resolve my case in 2 days.

Please do not trust uShip or their provider "L&M Trusted Transport" with your business. They are not worthy of your trust or business.

I just got taken for $1500 by Ushipdeliveryservice.com to have a poodle puppy delivered to me from Oklahoma City to Cincinnati, OH. The puppy was already paid for and the breeder ensured me that Uship would handle the delivery. Uship Delivery Service contacted me to inform me they had the puppy but needed $1000 refundable ins. and $500 for crate rental. Paid fees but never heard from again except to tell me the papers were bei ng processed and they would text me instructions to pick up puppy the next day. I am out $1500 and as a 75 year old senior on a fixed income, I need my money back. ASAP!

1. I posted a shipment for bid. Driver accepted, but then kept trying to make a deal outside of Uship. I refused and reported him. He was blocked for a day and got his account reinstated.
2. I re-posted the the item and raised the bid. Same driver accepted the bid and all seemed okay, except he said he would "appreciate a gratuity", which I didn't like.
3. He showed up with a vehicle that he said wouldn't fit down my street and made me drive him around neighborhood checking clearance. He ended up walking the table down the street. Table has a stain on the marble that was not there in EBay picture (had it in a car trailer).
4. After putting table in side, driver demanded DOUBLE the amount he'd accepted on UShip and claimed I knew about it. There was NEVER any discussion about that. I told him we had no such agreement and he got angry and menacing. I'm a small, disabled female and this driver got up in my face and demanded I pay him double AND told me repeatedly he wanted a "handful of cash" from me. It felt like a robbery. I told him I would go inside and release the payment that was agreed upon. He insisted that wasn't good enough and wanted me to load USHIP app on my phone and do it in front of him! He kept standing over me and saying, "I NEED TO GET PAID". HE also said, "Nobody would do it for that amount" meaning the amount he'd accepted. Since we never had any agreement other than the one made through Uship, I began to question his mental stability. It was terrifying and I was afraid for my safety. This is NOT acceptable in any way. I repeated that I was going to go inside and release the payment using my computer and walked inside. He finally left, muttering something about, "He'd take the $175". Also, the insurance does not cover any scratches, dents or chips. What else is there? And the deductible is exorbitant on antiques ($750).

Uship lets people do illegal business on there site. Its up to the person registering there services if there going to be honest or not. Most people bid loads do not have the proper commercial insurance and dodge DOT scales, this is why they can under bid most legit company's on there. They take advantage of the customer. I realize people want a good deal but reality is if someone is hauling your stuff and they bid less than a $1 a mile they are illegally hauling. Uship does not enforce this as they make money off the customer listing the item and make money off the company shipping it. they are the only load board out there that does not require you to list your DOT or Motor carrier# witch is a must as if you have a Motor carriers number you are listed with the federal govt witch makes sure you have the proper license and insurance to operate in each state. They have made a show out of this company and I guess that were they think they are above the law

I contacted Naveen Sharma (phone-+[protected], +[protected]) feom Uship delhi service branch, who insisted that i deal directly with him and not book online.
my car had to be transported from delhi to mumbai,

1)he had promised door step delivery- I dint get that.

2)the delivery person demanded money- no hidden costs were promised.

3) my car had orange spit spots on it.

4) on being questioned he displayed extremely rude behaviour.

5) took rs 150 extra to get the PUC done which he never got done.

6) they drove my car for more than 227kms without my permission.

7) emptied my fuel tank completely.

i will never refer Uship to anyone. ever

I used uship to ship a boat a few years back and had no issues so I was surprised to encounter so many issues with shipping my car. I cannot give a good recommendation to ace auto transport or safe auto transport. I accepted ace’s bid to ship my car 10/23/2017 "10/27/2017. Jeff told me he would work with me. He told me to give him a week’s notice to line up a driver. My new car arrived 10/17/2017, so I notified jeff so that he had a week’s notice. That night I received a call saying the driver (Safe auto transport) will be picking up my car in the morning. I called jeff (Ace) and explained that I was picking up my new car in the morning and would not be home. What happened to the week notice? He said he would take care of it. The next day while at the dealership the driver calls and wants the car! He said he never received notification from jeff (Ace). So I rushed back to load up my car" good thing I already cleaned it out. I spoke to the driver because the car was to be delivered next week and now it could not be accepted by my son until after 4pm on thursday. The driver agreed. Off he went from sarasota, florida to cambridge, mass on tuesday around 4pm. Wednesday he calls my son and says he is delivering thursday morning! My son calls the number the driver left and it goes to voice mail "mailbox is full. I call safe auto transport and explain that the car cannot be delivered until after 4pm on thursday and that the driver told me personally that that would work. He had the driver call me. The driver said he had cars to pick up and would deliver in the dark from 8pm to midnight. Ok, so what can we do? Thursday morning he calls my son and says his “friend” has the car and will deliver it at 4:30pm. So questions are" did the driver sleep at all on the way from florida to mass? Why is a friend delivering the car? I feel that we were held hostage by these companies and can not recommend them to anyone. Their uship app with tracking does not work either.

I made an agreement between myself and a private individual to purchase a dog. Over email she told me the total cost would be $600.00 and I would have to pay that to the shipping company who then pay her her share. So, I sent the $600 and almost immediately, the shipping company U Ship Transport sent me an email saying I had to commit $1700 to a cage. I told them I could not nor was that my agreement. I asked for my money back. They refused. I had no agreement with them. So, they have my money and I don't have the dog. They have a $600 dog and my money. I'll follow up with a suit. Be careful, U Ship will steal your money.

Another disappointed customer.
I had two separately contracted drivers who bagged on me the last minute for a vehicle transfer. The last called me early evening on the day before he was supposed to pickup early the next morning with some lame excuse about how since he was a day late on pickup (Actually 2 days late), his uship contract wasn't valid, so he was canceling! Very clearly, he got a better paying deal at the last minute, and figured there was no consequence in just canceling my trip, after delaying my transport a week.

I spent significant time on the phone with a uship agent (Oh, and good luck finding that number in any of your communication from them) who was apologetic and confirmed I would receive a 100% refund of the shipping fee I paid. But next day, when I got the cancellation confirmation from uship, they had "retained" 10% of my fee to use for a "future shipment".. That certainly will never happen.

Finally, as another reviewer stated, I guess just like uber, anyone with a pickup and trailer can call themselves a transporter, as was the case with the guy I got.. I doubt he even has commercial insurance or any sort of dot filing.

I naturally wanted to leave negative feedback for this driver, so others don't get duped into the same situation, but uship makes sure you are not able to do this. Their entire system is designed to protect incompetent/dishonest drivers from negative feedback.

I shipped some meds via this shipping service uShip and it was the most terrible experience ever! Meds were very important and I even paid for fast delivery, but package was delivered days later than I was promised. I was in contact with them and tried to find out where my package was and when will it reach the final destination, but these people were absolutely unprofessional and were not able to tell anything. I will never use them again, they are horrible and I would not trust them!

This company SUCKS. I sold a piano to a great great lady. The company that picked it up through USHIP was Gerald Brown from Georgia. He was two days late and when he arrived proclaimed to be a piano mover but had no clue how to dismantle the legs! He and his cohort then used a flat dolly with no plywood and marred and scratched my 2 year old white oak wood floors. As then went down the concrete steps (just two) they chipped my those too. Upon gathering the estimates, the floor is over $1000.00 to refinish and the steps are almost $800.00 to re pour. USHIP wants nothing to do with it and turned the buyer over to the insurance company in Roanoke where they said NO THANKS. They told me to put a claim in with my homeowners (and raise my rates for something that Gerald Brown did). They told me to just try and contact his insurance company now! The buyer feels so horrible...I get left with scratched up floor, chipped steps and told to basically pound salt. Everyone made out but me! I should of given the baby grand piano away at this rate. This company has no integrity. STAY AWAY FROM THEM.
EMAILS:

Cynthia Girman

Jun 1, 9:49 PM CDT

Sam, I truly hope uShip can help here. Sheri is the seller of what I had shipped. There is no reason for her to be responsible for damages that Gerald Brown caused. Roanoke Insurance says that the insurance covers the piano which was not damaged and suggested that she file with her homeowners or pursue a claim with Gerald Browns insurance. The former us not acceptable - it was not her fault, nor an act of nature, and her insurance rates should not have to go up. What recourse do we have? Can you contact Gerald Brown? Should we pursue it up the chain of uShip? It is hard for me to understand a business model where uShip coordinates shipping with carriers but does not take responsibility for damages that the carrier makes to a home out of negligence. If this is really the business model, then I agree with Sherri that people need to know that

I truly hope you can help
Thank you
Cindy
sherri rapp

Jun 1, 8:12 PM CDT

This is ridiculous that I had my floor destroyed as well as my steps by Gerald Brown. No Cindy is told NO ONE can help ME? I"m the victim...I have all the damage in my house and Gerald Brown is walking away smiling. I I'm going to call an attorney and see what my rights are as well as post on facebook for NO-ONE to ever use USHIP as you have not integrity.
I sold the piano for 2500.00 and now I"m out 1700.00...I could of given it away at this cost. I want the phone numbers of your supervisor and insurance company. I want Gerald Browns insurance information that you clearly must have on file for him to even register and work off of USHIP.
I have been patient through this entire horrible process...Cindy has been outstanding and a darn right honest and caring person. I am now at the end of my rope.
Sherri M. Rapp

Sam S. (uShip)

May 31, 9:22 AM CDT

Good Morning Cynthia,

Thanks for your response, and I am sorry for the slow follow-up. I hope you had a great holiday weekend. Unfortunately because we are not the insurance party, we cannot help customers submit a claim. Rather, they need to do so from their profile by going to their listing, and then File a Claim. For questions about filing a claim, you can definitely contact Roanoke directly at [protected]. You can let them know you are a uShip customer, and they can answer any questions that pertain to your specific claim! They will have better insight as to how it will be filed with Sheri's issues as well.

Let me know how that goes!

Sam S. | Customer Success Associate | uShip Customer Operations

Sam S. (uShip)

Jun 2, 10:52 AM CDT

Sherri and Cynthia,

Thank you for your updates.

Sherri, I can definitely understand the frustration you have with all of this, and can assure you I have been doing everything I can from my end to come towards a resolution. As advised, I am glad you were able to submit a claim to Roanoke, but I am sorry that in the end your floors were not covered. Please understand, that as a shipping customer on our site it is the responsibility of them to make sure their shipment is covered, which is what Cynthia did in her case. uShip unfortunately cannot control what forms of damage that Roanoke will cover, this is a third party with their own policies and procedures. I do think that Roanoke would have the best advice as to what to do next though, and it may be best to try to file through Gerald's insurance as advised.

Gerald, as Sherri and Cynthia have both been going through the claims process as advised by uShip with no luck, I ask that you now step in and answer some questions to help us out. If Sherri chooses to file a claim through her homeowners insurance we ask that you give your insurance info as needed. As your carriers you assigned to this damaged Sherri's floor, we do expect you to fully help rectify this situation and take responsibility for their negligence.

Please respond within 24 hours, or we will place a hold on your uShip account.

Thanks in advance,

Sam S. | Customer Success Associate | uShip Customer Operations

I was looking at a stove on ebay I then signed up on uship they gave me average costs of point to point shipping once i saw the bids approaching their mid range average cost i purchased the stove . i then proceeded with the negotiation with the likely shipper i gave him the addresses involved but because uship didnt change the item to bought (uship does not allow the purchaser to change the status of the item to sold ) the shipper said i had broken the uship contract so he could no longer have anything to do with this item i complained they eventually changed the status to sold but the original shipper would not respond and all i got was lip service

I contacted them about the plumbing services. It was real waste of time, because Guruship Developments Inc. gave me the quote and promised to start the job within one week. They got money and no one showed up to start the work. I called them almost every day and left messages, but all my attempts were completely useless. I already opened the case against them and hope to get my money back.

So I bid on a honda atv on ebay and on the listing uship offers to provide estimate and multiple moving companies. Their estimate is $493. I buy the atv. I sign up for their auction of carriers. Eight days later... End of the auction... One bid $699. So their estimate is 40 % off... Forty percent
So word to the wise if you are going to move something with wheels on it, don't trust uship
Take a few minutes, search the web and you will make an informed purchased with real costs... And you will be much smarter that uship

Wile accepting a bid to ship 2 motorcycles to FL clicked continue but inadvertently overlooked a small easily overlooked button about insurance which as in most WEB sites would come up highlighted so clicked continue a second time noticed it the next time around declined insurance and clicked continue this time it went through. American express auto called my cell phone alerting me I had three consecutive charges for $700+ within a minute so they were al declined. I called Uship and after spending five minutes drilling into the bowls of their WEB page where it is hidden and listed 800-usip... instead of also giving the numbers so I have to sort it out o the key pad for myself. Finally I get a CS representative that is rude accusing me for the three consecutive charges when I never got past the charge screen until the third try when the transaction was accepted.. I asked to speak with a supervisor waited five minutes and hung up.

Contracted through USHIP to have an expensive military generator trailer moved from Atlanta to Raleigh. In transit the shipper failed to secure several panels on the generators which subsequently "fell off" during transit. The covers are impossible to locate used and the missing panels render my generators unusable for my application (same cover on each of my two generators was lost). Repeated calls to USHIP customer service and repeated e-mails yielded zero contact with someone there that would help. Meaning nobody EVER called me back regarding my claim. It's been a month and many different attempts to reach them and still no returned call. I paid for USHIP Insurance on my load, through USHIP's website, and still nothing. I find the measure of a company's value to be measured not when things are going well but when things do not go well. How USHIP dealt with me (or didn't deal with me at all) when I needed them most tells me volumes about what they think of their customers and what "Customer Service" and "Insurance" mean to them. Short answer = all three mean nothing at all. I highly recommend looking anywhere but USHIP for your shipping needs.