CEVA Logistics
Reviews and Complaints

We ordered massage chair through Costco. It took them almost a month to ship it to our address, they kept emailing us the wrong phone number and finally we got hold of them. They told us that they will arrive between 12 and four, and someone has to be home to sign to receive the product. I took half day off and came home at 11:30 finding that the big massage chair was left outside the garage door. When I went to their website, it says that I signed the product when I received it but actually I never did. I was not even home when they drop this item. We open the item and it has several broken pieces on the bottom. I called the shipping company and mention about all these, they ignored my complain. In fact they didn’t do anything about the way the product was handled, shipped before I got home. They have no answer how my signature was on their website when I was not even there.

5th of August 2023, Driver of B-Double Truck, registration YV330U on M1 Highway Brisbane North south-bound disregards any speed limits throughout building sides, driving dangerously close to vehicles in an attempt to make them move, so he can proceed on his speed in access of 110km/hr.

Truck twice tall gated me with any regards for safety distance to other vehicles.

I am om 100km/hr and the truck drove twice as close as 3m onto the tail-end of my vehicle, than moved onto the left lane, passing me with well above speed limit to do the same exercise to 3 more road users in front of me.

The Truck displays a Sign on the Back: "Learn to drive safely around a truck"

Does this means, we all have to drive safely around your Trucks, so that your drivers can do their illegal business?

This is reckless, dangerous and in disregards of any Truck-Safety-Requirements and/or Law. Just a question of time till we see another fatal accident caused by Drivers like him.

I am a WHS-Investigator and a Manager of a Warehouse at Manly West, been driving Trucks, training Drivers and Investigate Incidents and Accidents. You can contact me on: [protected]@handsandfeet.com.au or by SMS or phone on [protected].

This Driver should not be on the wheel of a Heavy Vehicle.

I reserve my Rights to report the Driver and your Company to Police.

I bought this from Serendipity on ebay on March 30.
Transport doc OV90269809*
IT DID NOT WORK. SONY GAVE UP.
You picked it up:
RODERICK G, BALDWIN
188 CORBETT AVE
SAN FRANCISCO, CA [protected]
[protected]
now they say they never got it in Texas
I have copy pf shipping document.
04/06/23
Air bill 0V9255798!
Can you trace this document?
Many thanks
Rod Baldwin
Account number LIQ019200
LIQUIDATION.com
1920 l Strett NW
6 th floor
Washington, dc 20036
Order # 1734750
B/L 8775678
HAWB [protected]
Description of Goods - electronics

I would like to know how to cancel my online order that now after being placed at end of september now has an “contact to schedule” that keeps getting moved up everytime i contact customer service and not one update via sms as the shipper has claimed as an option! This has showed as completed in the BJs app since the funds were removed from my account but “being prepared for shipping” when tracked. Even the support email which has claimed to be “escalated” is still sitting idle. I am livid and giving your company a chance to rectify this by messaging . By days end tonight if Ive still no resolution I will do an all out rant on twitter, facebook, yelp, trip advisor etc. whoever will listen about this shady practice. They keep pushing to show in system awaiting schedule delivery but customer service said it shows not necessarily. Waybill shows siting 2 days!

CEVA is the logistics company that the retailer from which I purchased two accent cabinets uses to deliver products. I have been contacted by CEVA 3 times to schedule delivery (June 16, 2022; June 28, 2022; and July 2, 2022). On each of these dates no one from CEVA ever showed up. On the most recent scheduled delivery date (July 2, 2022) I tracked the product and saw that its status was changed to out for delivery. Again, I waited at home all day but no one from CEVA contacted me and no one from CEVA showed up. I now see that the product status has been updated on July 3 at 12:06 pm to say that the shipment is on hand at the CEVA facility. I have emailed CEVA, I have called CEVA and yet I have never received a reply from them. I am now working with the retailer to get my money back. I am now concerned that the CEVA status tracker misinforms customers or that CEVA is a scam operation that takes money and never follows through with its contractual obligation to complete a delivery. My tracking number is RAP0547859. To the extent you can get anyone at this company to give you an accurate and honest reply as to what the problem is...or if you can even get my product delivered to me, I would be very grateful.

Hi there
A non target truck completing a drop off at a target location (1033 N Hollywood Way, Burbank, CA 91505) used a center lane to deliver items. This is a harmful traffic hazard and doesn't allow persons visiting Bang Zoom Studios to make a left turn out of the parking lot.
We've seen several accidents occur in this center lane when it is used as a drop off location, in addition it blocks others from exiting other parking lots safely.

Booking number [protected]. I have booked a premuim transport from pickup in Western Australia to be delivered to Victoria Australia. I contacted CEVA customer support on the 16th September 2021 (Thursday) to organise pick up for Monday the 20th September. I was informed CEVA operations department was going to contact my client in Western Australia to organise pickup. The car in question is a $130, 000 rare classic car so it cannot be left out on the street. The operations department on Friday had informed my client they will pick the vehicle up on Monday but they never showed up. I contacted CEVA customer service who informed me they had no truck available and would have to reschedule but failed to inform me or my client. On Tuesday the 21st September 2021 (today), CEVA have arrived at the address without contacting my client. My client was not on the premises as far as he is concerned is still awaiting for CEVA operations department to contact him to arrange a suitable pick up day and time. This is a premuim service of which I have paid accordingly for and to date have received the worst level of service from a transport company who is supposedly to be a leader in the market. This is pathetic customer service especially when I have to call a Phillipines call centre to get something fixed in Australia and the customer service operator still does not take the initiative and follow up the operations department. I want this fixed today and if my client has to drop the car at the depot in Western Australia I want a refund to compensate for the service not delivered.

Vehicle Details

Booking No.: [protected]
Service: CEVA PREM ENCL
Vehicle ID: JM91053
Model: FORD / FALCON GT
Driveable: Yes
Pickup Date: 20/09/2021
Estimated Delivery Date: 04/10/2021

Pickup From Deliver To
OXFORD MOTORS PRIVATE ADDRESS
351 OXFORD STREET 11 LUMEAH COURT
LEEDERVILLE WA DINGLEY VILLAGE VIC
MARIO MUSCA STEPHEN SIEBEL
...
[protected] [protected]

It is very sad to say but possibly who you think you are complaining about and giving a bad review to is not even aware of the issue.
June 24, 2021 I was contacted by a Ceva Employee who was to hook me up with a Interviewer for a job opportunity. Hour and a half later low and behold I got the job. Great Pay, Great benefits work from home. Ok 🚩 red flags go up by the next morning and after I signed contract and filled out paperwork. Yes my SS# and all… Than it started with I needed to get the equipment bought to start by Monday. Again I had already felt like something wasn't right so I played along and kept putting the Supervisor/interviewer off as he grew angrier and angrier. He finally broke down and sent me a fake check to deposit into my account thru remote deposit mind you. And by the time my bank would have caught it he would have been long gone and had my bank info too.
Needless to say I'm not done with these 2. I have tracked all their info. To a landline in Santa Barbara and the other is in Texas still working on exacts. I want to commend the HR team in Texas Novelle and Jacks for confirming during this whole mess that John Hall wasn't legit and his Supervisor Marcel Wagner was not either. The accounting dept was also helpful with verifying the check was a fraud and gave me an Email address to someone at Ceva Logistics who has his own investigation into several of these scams that they are involved in. So again please do your investigations before giving Ceva Logistics a bad review. They are #1 in my book. I'm sure they have made there mistakes but It might not have been even them…..

Product has been at warehouse for over two weeks, When calling the number to schedule delivery there is no answer and no one has called to schedule. Five emails have been sent out and still no reply on when I will get my package. The customer service at Atlanta is non existence.
Charity A Murphy
1618 Old Dobbins Bridge RD
Townsville SC 29689
[protected]
IC00057702

Over the last 3 years I've worked for ceva logistics Barnoldswick I loved my job but the last occasion this ended not very nice indeed.i got told I would be made permanent that turned into nothing but lies.there was three of us all got told we were getting made permanent to my astonishment only two got it one fella glenn corma and rightly so he was there before me and a 17year old lad called kieren the son of one of bosses dave Simpson he had only been there 10 weeks and got made permanent.so as it turns out there was only two jobs going after constant questions to the boss rob bryan he just kept phobbing me off so therefore that left me no alternative to seek work elsewhere highly disappointed in rob bryan he's just lied lied and lied bad management all round disgusting the lads I worked with were gob smacked at how I have been treated there is also the factor if you don't work overtime you are shown the door bully boy tactics. Rob bryan dave Simpson on overtime get £20 an hour working sat or sun us £9.00 for sat £10 for Sundaynot on.i am now taking this matter further.how can a lad of 17 get full time employment after 10 weeks 35 years experience I've had in factories in various rolls.contructive dissmisle and nepotism this should not be happening but its here ceva logistics Barnoldswick you really need to wake up or higher management needs to step in and get this sorted

Dear sir
I purchase car from Western Australia and transport to South Australia. I mentioned booking details above. The car was delivered to Wingfield Depo on 3/4/19.
Before getting car delivery, I check my vechile had dent on bonnet, plastic dent, windscreen cracked.
The receptionist took photos, they told me someone from ceva warranty will contact you.
It's more then a month, I haven't received any call or email from ceva warranty.
I had repaired my vechile from certificate crash repair the repair cost was $2090.51 Plz download attach documents and let me know about payment .
If not then I will take this matter to court.
Also on delivery paper it mention no damages prior to pick up.
I will wait for reply.
Regard

CEVA logistics offered delivery of our TV on 12/29/2018, Saturday. I scheduled this delivery one week ago on their delivery site. They called me yesterday, one day before delivery to tell me that they no longer deliver on Saturdays and that I needed to reschedule. I was not able to call CEVA logistics until today, 12/29 and they are closed for the weekend.

Tracking number is CK0002291

Very disappointed
Bruce Alper, MD
566 Lanternback Island Drive
Satellite Beach, Fl 32937
[protected]

I have placed an order withe thee company maisons du monde on thee 6the of October. My order was in UK by thee end of October so CEVA logistics have called me to arrange a delivery (on thee 3rd of November). However, theey cancelled thee delivery one day before saying items were missing. I contacted maisons du mond who offered me to get all my items (furniture) apart from what was missing (1 item); I agreed on theat and waited theeir carrier call as advised. However, two days have passed withe no calls. I called again maisons du monde (I am being charged calls abroad when I do) and after discussion theey advised me to call CEVA logistics (to arrange delivery). I called CEVA logistics on thee 9the of November and agreed on getting my items as I was only missing one. The delivery was now scheduled for Thursday thee 15the, I got a confirmation email and not a very convenient slot on thee 12the (12:45-15:45) but I did not mind as I theough at least theis will be done. However, theis morning (thee 15the of November) theey called me to tell theat my items are missing and theat theey cannot deliver.
I do not understand how nobody has checked before I stay home and wait and also how one day theey are theere and theen one day theey are missing. Apparently theere is no communication withein theis team! They are witheholding a big and important purchase of mine and theis causing me great inconvenience. I have been very patient withe rescheduling, contacting maisons du monde when theey should have, contacting theem when maisons du monde should have. I have been charged a lot of money for theis delivery and a lot for all theis phone-calls. I cannot wait anotheer week for theem to call me back and anotheer one to arrange anotheer delivery. Since now as theey said theey can't do anytheing I would like my items by Tuesday delivered eitheerwise I will have to complain to maisons du monde and find out what I can do legally when theey do not deliver my goods. Neitheer can I arrange my schedule anymore according to theeir delivery and theen being disappointed.

I just cannot understand why everytheing should be made theat difficult and cause frustration to customers when in reality it is much easier. I hope it gets resolved soon.

My husband and I ordered a sofa from Sainsburys on 11th jan 12. I received a call from your company 20th Jan to day that the sofa would be delivered on 25th Jan. I specifically said I will take the day off, without pay, as both my husband and I work and she said I will call on Monday 23rd to let you know if it will be am or pm delivery. I never received the call and when I called on 24th to check the progress of the order I was tlod that I wouldn't receive it on wed 25th as it would only arrive in Belfast on 25th. I asked for an explanation on this and was basically told "what do you want me to do about it! It then went on to 2 days of trying to speak to management and being fobbed off in one way or another, very unhappy with the level of "professionalism" I received. This compnay is a JOKE!

What you want from us is to pay twice of a hire price then what customer paid including merchandise cost and shipping they paid for. How everyone works in my industry is: merchandise cost $xx.xx, profit mark up, + freight (that was quoted according to contracts) and that would be our selling price. We do not ever quote anyone one price and bill triple the amount. If we would run our operation as you are, we would be long out of business.

What you are doing is typical freight fraud. We deal with over 60 vendors and 25 freight carriers. This is the first and hopefully last incident we will ever occur with such none professional corporation.

When I opened the account with Jason, he himself confirmed pricing on several occasions via phone and once via email (see below of response). The contract provided to me is very unclear and blur, this is way I was calling Jason every other day to confirm/clarify if there would be any additional fees. Jason has never informed me of any dimensional weight or maximum of $50.00 per claim. The only pricing he kept repeating is $55.00 or .50 per lb which ever is greater + $28.00 residential fee and ruff estimated 25% fuel charge. If I would have been informed of the outrageous pricing and fraudulent operation you are running I would have never trusted EGL with my merchandise. Even if there is a dimensional rate on what section of the contract does it explain the pricing break down?

Sent from via email:
Arty,

Just so I am clear on want you want. Please review this and advise.

We are to charge:
1. Ceva is to charge a minimum $55.00 or $0.50 / lb. actual whichever is greater.
2. Ceva is to charge a residential delivery (curbside) $28.00.
3. Ceva is to charge Fuel Surcharge.

CEVA will need to contact the consignee to schedule delivery based on the above. If the consignee wants/requires the following, we are to contact for approval and billing. All billable amounts to be approved before freight is tendered for delivery.

Lift gate $33.00
Threshold $75.00
White Glove $111.00
Redelivery charge $40.00

Threshold ($75.00) - Pickup or delivery inside the residence door/threshold or garage of residence, main/1st floor only. Rates include two (2) man team, lift gate ($33.00) and residence accessorials, if applicable.

White Glove ($111.00) - Pickup or delivery inside the residence, garage, room and floor of choice. Service includes two (2) man team, lift gate ($33.00) and unpacking product(s). Packaging (trash) to be removed unless residence request packing to be left with them.

Redelivery ($40.00) - Delivery was attempted and unsuccessful due to no fault of CEVA. Product returned to service center and delivery is scheduled again.

Thank you,
CEVA Logistics

I have informed Jason that we are looking for best pricing and will be in no need of any extra’s (lift gate, white glove or threshold). If only we authorize extra shipping charges is the only time you may bill us for it.

I don’t know what assumptions were taken or what EGL was planning on leading this to but we will not be paying tripled invoices priced. We can not

As of today there is an outstanding balance of $13746.16 in damage claims that EGL owe us. Additionally you have delivered a $999.00 to a wrong customer and forced us to loose a sale. This unit you are in position of is clearly EGL’s error and we have no sales for this unit. If it would be a commonly sold unit we would take your offer on free freight move but unfortunately we do not and are not willing to take a loss of $999.00 for EGL’s error.

To all my calculations EGL owes us $1785.36.

This shipping company (EGL - which is now a part of CEVA) lost my plasma television (ordered through Amazon.com), and then lost a second replacement television sent by Amazon. In both cases, they never bothered to call me and tell me they lost the TV, causing me to have to make arrangements for someone to be at my home during the 6-hour delivery window -- for no reason. Their customer service has been terrible throughout. I constantly get inconsistent explanations and false promises about other delivery dates. I hope that Amazon eventually decides to stop using them as a shipper.