Shipito
Reviews and Complaints

I recently made two orders with APPLE and opted for the 2-hour delivery option. I was tracking both couriers on the Apple website and they arrived at the Oregon warehouse almost at the same time. The packages were shown as delivered with only a 2-minute difference between them. However, I received an email from Shipito for only one of the packages, and the second one was not uploaded into my account even after waiting for three days.

I tried to contact their customer service, but it was a joke. They don't have a real customer service department, only a bunch of incompetents who open "tickets" with your conversation and send it to the warehouse. If you contact them again, they will do the same thing and open a new ticket. I now have five tickets opened without any replies. They don't have a way of contacting the warehouse to see what exactly is happening, and the most important part is that you can open that kind of ticket directly from your account without their help. So basically, they don't really do anything. It's just a cover-up for the company to say they offer customer service. And don't bother trying to call them because the answering machine will request a code that you won't know, and they won't provide one when you ask them about it by chat.

After opening five tickets, no one is replying, and no one is telling me where my package is. If I contact the "customer service chat," they will open a new ticket. I suppose someone took my package. I also asked them to check the cameras at the same time the first package was received, and they will see what happened. It's that easy.

So you need to imagine how safe your packages are if they disappear, and no one cares. They charge you for their services, but how can I "charge" them for my lost time? I can't. This is not the only issue I've had with them. Many years ago, I had other issues, and even the owner had the same attitude. They just don't care. I mean, of course, the employee will behave like that if the owner of the company is doing this.

I remember one time I had five envelopes there, and when they "consolidated" them, they put them in a BOX and charged $100 for that. Really? When you have five envelopes, you put them in a bigger ENVELOPE. They did that after, and I paid $30. Nice job!

But probably most of the other providers are the same. At least they have a better system put in place. I would not work with them. A good company is one that solves issues, and they struggle with that from the beginning.

Shipito, if you take the time to reply to my issue, please say what happened and don't provide an email address for your clients to send another "ticket."

Thank you!

I gotta say, my experience with Shipito was not great. I ordered a medical device back in October 2020 and decided to use Shipito to get it shipped to my home in Canada. But then things changed and I didn't need the package anymore. So, I asked the warehouse to return it to the sender when it arrived. But guess what? Nothing happened. I had to follow up with them and they told me they couldn't return it without a return label from the seller. And on top of that, I had to pay a storage fee.

I finally got the label and submitted it, but still nothing happened. I had to follow up again and they told me they thought it was going to a residential address, which it wasn't. It was just a small company. Finally, on December 21st, they agreed to return the package with the label I had submitted. But then I had to pay ANOTHER FEE to finally send the package back, which they had refused to do before.

A month later, the seller still hadn't received the return. It was now January and I had ordered the product back in October. I investigated and found out I had to pay yet another fee to release the package back to the seller. I paid the fee, but there was no response from Shipito as to what to do next. A week later, I logged into my account and saw that my last payment was logged as a fee to destroy the package. I had no idea I was paying a destruction fee when I was desperately trying to secure the return of my package.

I have now paid rent for three months for a product they have destroyed. I have requested a refund for all of the fees they charged to hold my package hostage while refusing to return it. They wanted a return label, they got a return label. In November. Why didn't they return the product then? I had to chase them down every step of the way and provide them with easy answers to all of their demands as well as payment for the package they were holding hostage. Still no return.

Their customer service reps are not easy to communicate with and they don't reply quickly. They consistently refuse to sort things out over the phone, leading to confusion and long delays. At every step of the way, I had to fight for more transparency as to what was happening with my package, with long delays in responses.

In my opinion, this company will keep your package and collect ever-mounting fees, refusing to do what they have agreed to do, with next to no communication or transparency about what is happening to your property. What they are doing is tantamount to theft. I would not recommend trusting them with your business or your valuable property.

I started using Shipito in December 2017, and at first, I was impressed with their services. They didn't charge high fees, and they were efficient in delivering packages. However, my experience with them soon turned sour. As a regular customer, I sent them numerous notes, suggestions, and feedback, but they didn't seem to care.

Here are some of the problems I encountered with Shipito:

1. Receipt and entry of packages: Shipito often failed to enter my packages into my account on time. I had to contact them several times before they finally did it, which caused delays.

2. Special requests: Shipito was extremely slow in executing special requests. It would take them at least two working days to fulfill any request.

3. Lost packages: I lost several packages with Shipito, even though the tracking showed that they had been delivered to them. They would claim that they didn't receive them.

4. Excessive weight gain: Shipito often showed the incorrect weight for packages, and they would hide scales to avoid showing the real weight.

5. Double fees: Shipito charged me extra fees without any reason. I was charged $5 extra fees for 15 packages, and when I contacted customer support, they couldn't explain why. They issued a refund, but they didn't fix the issue.

6. Customer service: Shipito's customer service was terrible. The chat support was useless, and all they could do was create a support ticket. They couldn't help me with any problem instantly.

7. Changes in terms & services: Shipito made many changes to their terms and services without informing me. I was often surprised by the new fees.

8. High fees: Shipito raised their fees to an unbearable level. I was paying a high cost for poor service, while other freight forwarder companies provided the same services at a lower cost and with better service.

9. International shipping and insurance: Shipito stopped offering insurance on shipments to Algerian customers in 2020 and raised the shipping cost for a ridiculous reason. As someone who ships electronic products, I couldn't take the risk of shipping without insurance. After contacting Shipito's managers, they only approved insurance for DHL and UPS carriers and increased the price unreasonably.

I highly recommend avoiding Shipito. They caused me a lot of trouble, delays, and disrespect. There are many other companies that provide better services than Shipito at a lower cost and with faster service, such as PlanetExpress. They have flaws, but they are better than Shipito.

Shipitto is not a good option for shipping your packages. They have a lot of issues that make it a frustrating experience for customers. Firstly, they charge you a lot more when you use the consolidation option. This is not fair to customers who are trying to save money by consolidating their packages. Secondly, they have a problem with losing packages, or maybe some staff members are stealing them. This is a serious issue, and there is no way to get redress. Thirdly, they have terrible customer service. They blame the customer when their system goes wrong, and they don't take responsibility for their mistakes.

One customer had a recent "live chat support" exchange with Shipitto support. The customer was confused about their package, which they had asked to be consolidated. They had not heard anything from Shipitto since then, and when they logged in, they saw that the package was sitting there, ready to send, but there was no information about the cost. The customer asked for the cost and pointed out that Shipitto had a problem with its system, as this was the second time this problem had occurred with consolidation. Shipitto support responded by saying that the package could not be shipped because the postage could not be calculated for this shipping method as the package was too heavy for the method. The customer was unhappy with this response and said that they would not use Shipitto again.

This exchange shows that Shipitto has a lot of problems with its system and customer service. The customer was paying for this service, and it was up to Shipitto to get their act in order. Shipitto should take responsibility for their mistakes and not blame the customer. The customer was frustrated with Shipitto's response and said that they would not use Shipitto again. This is a clear indication that Shipitto needs to improve its customer service and take responsibility for its mistakes.

In conclusion, if you want to avoid frustration and disappointment, do not use Shipitto. They have a lot of issues with their system, customer service, and pricing. There are other shipping options available that are more reliable and customer-friendly.

I'm from Bulgaria, part of the European Union, and I wanted to share my experience with Shipito. In the summer of 2014, I placed an order for $74, but the site didn't ship to Bulgaria. So, I decided to use an intermediary and opened an account with Shipito. They gave me an address in the USA, and I made a $5 deposit to use it. I placed my online order to ship to their address, and it was received a week later in June.

Then, I selected a courier, calculated the price for shipment to Bulgaria, and made an additional deposit of $30 to www.shipito.com for the amount. That's when the problems started. They started requiring additional information and documents to identify me as myself and refused to ship the package before this so-called "identification." I sent an online scanned copy of my driving license, a scanned bill for electricity with my house address and name, but it wasn't enough. They required additional proof, such as a stupid identification form to be sent via conventional mail in the original notary verified copy of my credit card (both sides), and other sensitive personal information. It was too much to ask for in this way.

To notary verify the required piece of paper stating that I am myself and the address I use is my address, I had to translate the document with an official licensed translator, which costs money. It was $6 per page for two pages, and then I had to notary verify it, which costs an additional $5 per page for two pages. Then I had to send it via mail or courier, which also costs money, between $15 and $50, depending on the mail service provided. Even then, it wasn't sure whether they would believe me it was me and my address.

After two months had passed, I contacted them for the 100th time, and I understood my package was destroyed as the time for renting the warehouse had passed. Nobody had asked for an additional $5 for additional time or had warned me that in case I don't take measures or pay more, I will lose my package. And anyway, I knew I had already paid them $35, and they had $30 as a deposit, more than enough to cover the $5 rent for six months.

When I tried to refund the $30 deposit with them, they informed me that there would be an additional $5 charge for the returning of the deposit, and an additional 4.3% would be calculated from it to get it back to my credit card. It's only nice I've paid with a credit card because if I had via bank transfer, they would have charged me $32 bank taxes. So perhaps I would have to pay them the difference to close my account!? I waited almost two months and talked almost daily with the online support to refund the deposit as although my package was destroyed, the system showed a message that I have to empty my warehouse to get a refund? At last, I had $20 back on my account. It's the end of March 2015.

I am pretty sure my package was not destroyed but resold as it contained new Ralph Lauren baby clothes, and the way the company operates, I guess this is a way to benefit from many small taxes and eventually from the packages not sent to customers. As I am abroad, and the amount is small, it's not very likely I will sue them or otherwise try to receive justice. As is the case with all their target group, we just complain and leave the things there.

In conclusion, I would not recommend using Shipito. It's not worth risking your money or your package.

I want to share my experience with Shipito.com, a company that I was a member of for 2 years. At first, I thought this company was amazing, but recently, it has become very boring and disturbing due to the many problems they caused.

The first issue I encountered was being charged extra fees without any reason. I was charged for 15 packages for $5 extra fees without any explanation. When I contacted customer support, they said they didn't know why I was charged these fees. After one day, they issued a refund without fixing the issue.

Another issue I faced was when I placed a special request, they would cancel it without any reason. I had to repeat the request and contact customer support to send a note to the warehouse. This caused me to lose a lot of time, which was frustrating.

The customer support representatives were also very bad and incompetent. They never helped me with any issues, and all they could do was send a message to the warehouse. They didn't care about my satisfaction at all, except for one representative named April who was very helpful.

Due to my many complaints and reports about the representatives, they put my account on hold and requested some documents from me. This is the second time they have reviewed my account, and until now, they haven't fixed it yet. I still have more than 14 packages on my account with a total of more than 1200 US dollars.

I don't recommend this company due to the many issues you will encounter. There are many other companies out there that you can choose from.

UPDATE:

I have lost more than 3 packages. I have been using this service since 2017, and they were great at first. However, when you receive a lot of packages, they will start to take advantage of you and try to steal your money. They will charge you extra fees without explaining why, and when you figure it out, they will tell you it's just an IT problem that will be resolved.

They are also able to steal your packages, especially if you shop from Amazon. They will steal from you, especially if you are waiting to receive a package that was shipped by Amazon logistics. They will tell you that the package was not delivered and ask you to provide them with many things. This has happened to me many times, and they have stolen my headset and Apple watch. However, I filed a complaint against them and got my money back.

On February 5, 2020, I shipped a package with USPS CB151424355US. After a few days, the tracking stopped, and I contacted customer service. They asked me to wait for 30 days, and if it didn't pass, they wouldn't be able to do anything. I don't understand why I should wait all this time to know what is going on with my package. They forced me to wait more than 30 days, and after all this time, the package was returned, and they didn't provide me with a reason why it was returned.

The same thing happened with package QI CB151426254US, which was returned without any explanation.

After these incidents, I decided to use another carrier and shipped my packages with "Shipito Priority Parcel." They told me that if I chose another carrier, the package would be returned. I trusted them and sent my two packages using this carrier RRD***13390 since March 9, 2020. I received one package, but the other package has been lost, and I reported it to the manager named Mariana. However, she avoided answering me and asked me to wait. I have been waiting for more than 80 days for this package, and they still haven't done anything or talked to me.

There are many details that I haven't mentioned yet, but I will update this review sometimes. I also forgot to mention that Anna Bishop warned me to close my account if I left my review about Shipito.

If you don't want to experience the same scenario as me, I suggest not using this service anymore.

I've been using Shipito for a good 5 years now and I've shipped hundreds of packages with them. Overall, I was pretty happy with their service until a few months ago when they made a lot of changes without informing their customers. Unfortunately, these changes have not been in favor of their customers.

One of the biggest issues I have with Shipito now is that all of their shipping services, except for Airmail, are way too expensive. Their USPS prices are just outrageous. Airmail used to be a great option for the value, but they recently changed the label so that you can't track it until it's delivered. This has led to some lost packages, which is just not acceptable. Lately, they've been randomly shipping packages in bulk to various European shipping providers, which means there's no tracking and shipping takes a really long time. I've had many lost packages because of this, which is just horrible.

Another issue I have with Shipito is that their Airmail delivery insurance no longer covers the item value, only the shipping. So if you ship a $100 item and pay $10 for shipping, and the package gets lost, you'll only get back $10. They don't make this clear anywhere on their website, which is just not right. They say that delivery insurance covers the loss based on the customs declaration form, but when it's time to pay for insurance, they say they won't cover the item value because you didn't include damage insurance. This is just not fair and it's an expensive lesson to learn.

Shipito has also suddenly started refusing to ship items that they shipped hundreds of times before because they're now considered "restricted items." For example, if you buy cosmetics from a retailer and they include perfume samples in the package, you're told you can't ship the package until you pay $5 to remove the samples. And sometimes they don't even ask you, they just take the perfume sample out of the package without your permission. It's not hard to guess what happens if you lie on the customs declaration for an expensive package. There are customer complaints about theft on the internet, which is just not acceptable.

I recently had an expensive package lost at their warehouse, and it turns out that the lost package included all the expensive items while the one I received had very cheap items. Of course, they stole the expensive part after seeing the customs declaration form with the lower value. I was only compensated for the value on the customs form even though the package was lost by them in the warehouse. This was another expensive lesson to learn.

Shipito also tries very hard to find an excuse to refuse claims. For example, if you're sent an invoice to pay by PayPal and you send a direct payment to the seller for the item, they'll refuse your claim saying they can't accept the invoice and the PayPal document, even though they initially accepted them for the claim. I obtained another invoice from the seller, but they refused again saying the invoice was modified. Yes, it was modified by the seller because they didn't like the first invoice I sent them. This was yet another expensive lesson to learn.

Their social media accounts used to be very nice, introducing employees, showing inside the warehouse, and giving information about the area. Now they're just cold generic company accounts. It feels like as the company grew, the service went really bad as they need to serve a lot of people, they simply no longer care. I'm now moving to another shipping company. After reading the review left after mine, it all makes sense now. My troubles started after I complained about their delivery insurance policy. Suddenly my packages started getting lost, they suddenly started refusing to ship many of my packages, and they even started opening and checking all my packages. Not to mention they now refuse my insurance claims as well. It's just not worth it to use Shipito anymore.

I gotta say, I'm pretty ticked off at Shipito. I mean, I filed a complaint with the Nevada BBB and I'm thinking about taking this discrimination thing all the way to the top. And let me tell you, all you folks out there writing glowing reviews, you better watch out. Because when things go south, you're gonna see the ugly side of Shipito. I mean, seriously, pray to whatever deity you believe in and cross your fingers that everything goes smoothly, because if you need customer service, you're screwed. And good luck trying to talk to a manager or supervisor. They'll just close your ticket or merge it with another one so you can never get the help you need. And don't even bother trying to call them, because they'll just ignore you.

Now, I used to be like you guys. I had some good experiences and some not-so-great ones, but I let it slide because I was getting my stuff. But since January 2018, things have gone downhill fast, especially at the Minden, NV branch. They had some issue with tracking data from their system and USPS, and it took them over two months and 20+ support tickets to finally tell me where my package was. And get this, they never even gave me the tracking number! I had to find out from the Greek Customs Authority. And during all this, I had a friend use the dropoff at the Minden branch, and he said the person working there was a total mess. Not professional at all.

But that's not even the worst part. After all that, I tried to ship another package, and because I complained about their crappy service, they started discriminating against me. They scrutinized all my items and refused to ship some of them, claiming they weren't allowed by Greek law. But get this, I checked the Greek authority's website, and none of my items were on the restricted list. I even got a list of restricted items from USPS and none of my stuff was on there either. But Shipito still refused to ship them and kept charging me for taking photos and opening the package. I mean, what the heck? And every time I tried to get an answer, they just lied to me or ignored me. There's no standard with this company, they just make up the rules as they go.

And I'm pretty sure they targeted me because I complained. After that, they just ignored me and gave me half-assed answers to all my questions. I finally shipped the package to my mom's house, but they charged me over $90 in service fees and never even sent the items. And now I've been trying to get a refund for over two weeks, but they keep making excuses and lying to me. And this Mariana person, who I see on a lot of complaints against Shipito, is the one I'm dealing with now. She acts all sorry and promises to fix things, but then she disappears. And every time I try to talk to a manager, they just merge my ticket with another one so I can never get the help I need. And now they're holding onto $125 of my money for no reason!

Look, I'm a Disabled Veteran, and this kind of stress is not good for my health. Shipito should be ashamed of themselves.

I've been using Shipito for a couple of years now to buy things online in the US and ship them to me in the UK. At first, the service was acceptable, and the cost was reasonable. However, over time, the prices increased, and they began to do things like rounding up weights for shipping cost calculations, which I found to be a cheap trick. Additionally, it took longer for parcels to arrive, and I had an appalling experience with them that led me to close my account and switch to a different company.

I ordered four pairs of shorts that were much cheaper to buy in the US than in England and paid for them to be sent to me. The shipping cost was approximately $40, which was an incredible mark-up on what the real shipping costs would have been. I've had items sent to me via USPS, UPS, DHL, and others, and I suspect that the cost would have been less than a third of what Shipito charged me.

Shipito promptly sent the package, and the delivery partner in Europe was Hermes, which is known to be one of the worst shipping companies in the UK. I presume Shipito partners with them for cost reasons. The package entered Hermes' warehouse local to me, where it was promptly lost.

From this point onwards, the whole process was a nightmare, with nobody taking ownership, and I had to push for a resolution constantly. Hermes received the parcel and lost it, something they confirmed to me. At this point, the correct course of action would be to issue a refund. Instead, they told me they would conduct an "investigation" that would take 28 working days, which is more than a calendar month. At the end of this "investigation," they referred me back to Shipito, saying that Shipito would sort it out. So I contacted customer services, and thus began weeks of support tickets being ignored and unanswered.

Eventually, I was told that because I hadn't purchased additional insurance, Hermes wouldn't pay to replace my items, despite having openly admitted they had lost them. Shipito should have gone into bat for me at this point, as their customer, but instead seemed to be hoping that I would go away.

I looked at review sites and saw that assorted negative reviews were replied to with a request to email "***@shipito.com." I thought I would do this to try and get things fixed up. I got a reply the same day, which I then replied to, and then nothing. I sent in three more emails chasing, and all three were ignored. So I decided I wanted to speak to the CEO David Nielsen and the general manager, Dave Robinson. I emailed customer services asking for their details, and was of course ignored.

I then had an extremely frustrating exchange with this individual, which ended with a begrudging offer of approximately a third of what I was out of pocket by, and being told I was lucky to get that, as they had made 'an exception' for me. There was repeated reference to 'policies' as to why they couldn't issue a full refund, policies that curiously don't apply with myus.com, as confirmed by them when I signed up immediately afterwards.

I'm never going to use Shipito again. A business can be either brilliant at what it does, cheap in cost to the user, or provide amazing service. It must be one of those, ideally two, and in a perfect world, all three. Shipito is none of these things. I'd warn others to steer clear.

I recently used Shipito to consolidate four packages into one and send it via USPS to my country. I opted for option "C" which meant that all original shipping packages and internal boxes would be removed to save on volume and shipping weight. However, Shipito refused to pack one of the packages, claiming that it was too big to be sent via USPS even by itself. It was sent using another shipping method and arrived normally. Upon receiving the package, I realized that the item itself (a shower head with a 25 cm diameter) could have been sent via USPS, but they apparently refused to take it out of the retail box to prevent damage during shipping.

The remaining three packages were put together (although I would say "consolidated" is too big of a term for the process) into one box and shipped. However, upon receiving the package, I was disappointed to find that there were two shower heads, one big kitchen faucet, and a small but heavy metal box seasoned with multiple small, sharp, and heavy metallic parts of the kitchen faucet (adapters, rings, etc.) without any protection. It looked like they poured the contents of the packages into one box, sealed it, and shipped it.

I reached out to their customer service via email to express my disappointment and frustration. I explained that the chrome coating on all the faucets was irrecoverably damaged (chipped, scratched) while in transit, and that all the small parts of the kitchen faucet moved freely inside the package. I also mentioned that I had used their services for about three years and had never received such unprofessional packaging.

Their response was that when they consolidate packages, they make it as tight as possible and add protective styrofoam peanuts if there is space available. However, they do not add protective material unless requested, and there is an $8.50 special request fee for it. They also informed me that since I did not purchase insurance with this package, I could not file a package damaged claim through my account.

I replied back, explaining that there was enough space for styrofoam and that all the small pieces could have been put in a plastic packet. I also mentioned that if I had known the kitchen faucet would be put in the box as-is, without any protection whatsoever, I would have asked for bubble wrap or something and gladly paid for it. I expressed my disappointment that their workers did not use common sense when packaging my items and that sending a chrome-coated faucet without any packaging material in the same package with multiple freely moving sharp metallic items meant that the packager was either absolutely unprofessional or absolutely indifferent.

I also mentioned that I had assumed I would receive their attention as part of their service and that if any problems arose, they would contact me. I reserved the right to publish our conversation (with their answers, of course) on any social media I deemed appropriate.

Overall, I was very disappointed with the packaging and customer service I received from Shipito. While I understand that they do not add protective material unless requested, I feel that their workers should use common sense when packaging items and that they should have contacted me if they had any concerns about the fragility of my items. I will be hesitant to use their services again in the future.

In August 2023, I awaited a parcel supposed to arrive in France. When looking at Shipito website mid-September, the parcel was indicated as "delivered", but I did not receive it. I looked at USPS tracking, and it appears that the parcel was still in Belgian customs, with Belgium mentioned as a destination country. I asked Shipito to inquire about the erroneous destination address, but instead of providing me with a proof of the addressee, they began to ask lots of questions not related to my request, which was really simple! No respect whatsoever for the customer. To be avoided.

Shipito used to be a great company that we all loved, but since it was bought by another company and changed its visuals, it has become a complete nightmare. We used to have problems only 1-2 times a year, but now it's 1-2 times a week! It's really frustrating.

Before, we could talk to real people like Jason, Ryan, or even John, the CEO and owner. But now, we only talk to receptionists whose only job is to apologize. They are not helpful at all, and some of them are even rude over the chat. It's really disappointing.

The new look of the website is a complete mess. It's hard to navigate, and a lot of the great features we loved before are gone for some unknown reason. It's really frustrating.

Handling items is also poor. They've ruined a lot of my expensive and sensitive items, even though I've messaged them numerous times saying how NOT to handle them. The quality of the photos they take is also unacceptable. It's really disappointing.

They still charge customers anywhere they can, even for things that are not special requests. It's really frustrating.

They lost my item, and after weeks of back and forth, I was never refunded for my loss. They suddenly just stopped replying about that issue, like it's quite normal to get stuff lost. It's completely unprofessional.

They offer ONLY FedEx shipping within the USA! Not even the largest carriers like USPS or UPS. It's really hard to believe. FedEx prices are ridiculously high, too.

Price has hiked with no explanation. Shipito is now run by people like Nicole, Katrina, Mariana, and Nancy, who are toddlers with no responsibility. Everyone is a supervisor, and all email accounts redirect to the same inbox. It's really frustrating.

It takes them a very long time to respond to support tickets filled by customers. Before, we used to get a reply almost instantly. It's really disappointing.

They also removed their support forum, I guess they were overwhelmed by their incompetence. It's really frustrating.

In conclusion, stay away from Shipito and look for other alternatives. It's not worth the hassle and frustration.

Shipito is a company that I would not recommend to anyone. I recently ordered an iPhone 6s Plus and a case from them, and I had it shipped to me via DHL. However, the package was returned to Shipito's warehouse. The item has been in their possession for over a week now, and it is still in the "in progress" status. I have been in contact with their support team every day, and all they keep telling me is that they will provide me with a solution "tomorrow". It has been a week now, and the ticket is still open. I am extremely frustrated as the items are in Shipito's possession, and the reimbursement for shipping services is on hold. I have lost $449 for the iPhone 6s Plus, $9 for the case, and $123 for Shipito's services.

The good news is that I can claim those $123 from my bank, but it will cost me $20. I also plan to fill a claim at the Bureau of Consumer Protection at the Federal Trade Commission. This may not refund me for my iPhone, but it will hopefully create some trouble for Shipito. The process is quite easy and can be done online.

Update at day 15:

I am still waiting for a resolution from Shipito. I have returned the money for delivery, but the tickets are still open, and no resolution has been provided. The items worth $459 are still at Shipito's warehouse, and they are not allowing me to process them. I cannot send them back, nor can I return them to the seller. Shipito has caused me to miss the 14-day return term from Apple. I have been chatting with them every day, and an agent opened a new ticket for me, but they are not responding to my tickets or emails.

According to an agent, Shipito will keep my goods until they receive reimbursement from DHL for the shipping. I never thought that in the USA, someone would try to play with online theft and fraud in 2017. Shipito has proved me wrong. I will continue to update on what happens next.

I sent a package to someone I met online and the post office said it was delivered to Shipito in Hawthorne, CA. But the person claimed they never received it and showed me a picture of the package sitting in a bin at Shipito. I left a message for Shipito and eventually got an email from someone named Jorge Sandavol. I sent him the information he asked for, but he never responded back to me. Months later, I called the facility again and finally got a call back from a woman with an accent that sounded like she could have been Latino. I explained the situation to her and she looked up the person I addressed the package to. She said that person never picked up the package and that Shipito burns packages that aren't picked up after a certain time. She also mentioned that there was another name listed on the account or address, but she refused to give me that name. I think that person is involved in a catfishing scam of unsuspecting males. I suspect the woman from Shipito is involved in the scamming ring too because it's hard to believe that the company policy is to burn packages that haven't been picked up. It would make more sense for them to send it back to the post office and have them return the package to the sender. Now I'm trying to investigate the scamming and if anyone else has experienced this, let me know. I hope to one day contact the owner/founder of the company to let him know what's going on, but I don't know who that is. Online it says the CEO/founder sold it to Tritium, but I didn't see Shipito in their company portfolio on their website.

So, I made a mistake and didn't read the reviews carefully before using Shipito.com. I saw all those five-star reviews and thought it was a good idea to give it a try. Unfortunately, my experience with Shipito wasn't as great as I expected.

On January 10th, I ordered a package from a well-known company in the US and had it sent to Shipito's Hawthorne warehouse. I informed Shipito that my package was on the way and would arrive in 3-5 business days. They responded to my email and asked for proof of purchase and identification. I sent them my passport, proof of purchase, and a bill with my name on it. After the package arrived at the warehouse, USPS sent me a notification saying they had delivered it. I followed the website's instructions and waited 24 hours for the package to enter the system, but nothing seemed to appear. I contacted Nikki from the support team, and she advised me to wait 48 hours for the package to show up in the system. I waited another 48 hours, and still, nothing happened. I contacted the company again and spoke to Jared, who put in a request for the missing parcel and asked the warehouse to have a look. He asked me to contact them in 24 hours if I didn't receive any email. After 24 hours, I reported to Shipito that I hadn't received any email. Another support agent advised me to put in a support ticket for a lost parcel in the warehouse. The next day, my ticket got a response from Joanne, who announced that my parcel was completely lost and couldn't be retrieved. She sent my claim to the claim department for reimbursement.

Today, I spoke to Jared again, and he said that a reimbursement of $200 would go into my account and could be used for the next shipping. If I wanted my money back, I had to give them my card details and submit a form for a refund. However, Jared made it clear that he didn't know if it was possible for me to get a refund. It was all up to the Shipito claim department, and they were very strict in handling refunds.

This was my first time using Shipito.com, and I didn't expect this to happen. I lost my parcel, lost $200, and had to wait and wait. I also contacted PayPal and the seller, but sadly, they couldn't do anything because I asked for the parcel to be delivered to Shipito.

My suite number was #APH072. Overall, I'm disappointed with my experience with Shipito, and I wouldn't recommend it to anyone.

I was super happy with Shipito when I first started using it. I live in the French Caribbean and it's hard to find all the hair products and makeup I need over here. So I started ordering from US websites and Shipito was sending my packages just fine. But then last week, I tried to make a new purchase using the same Visa Debit Card I always use and the Shipito system kept failing. I contacted customer service and they said their IT team was looking into it. They also asked me to provide a copy of my ID since they changed their payment method. I did that, but the next day when I tried to log into my account, my login wasn't working. I contacted customer support again and they told me to contact their supervisor. I did that, but then they accused me of using a fake ID! They said they have a zero tolerance policy for that kind of thing and wouldn't reopen my account. They also said I needed to have the merchant contact them to retrieve my package. I was so upset! I'm not a fraud and my ID is real! I got it from the French Authorities and I've used it to enter the US and Israel before. Shipito is just being arrogant and rude. They think they have some kind of ID scamming tool, but they're just a tiny little website. They should sell that tool to Amazon or even governments if it's so great!

So, I gotta tell you about my experience with Shipito. It started off pretty good, but then things went south real quick.

I had ordered a package consolidation and mailout (SHIPITOFR***) from their HAWTHORNE warehouse on 20.02.2017. I was all excited to get my stuff, but after seven working days, I started to wonder why it hadn't been sent yet. I reached out to their customer support four days in a row, but all they kept telling me was that it would be mailed out that same day. And get this, there was no supervisor available to help me out.

On the fifth day, I finally got an email from the warehouse supervisor, but it wasn't good news. They told me that my package was lost! Can you believe it? Shipito said they were working on finding it, so I decided to give them the benefit of the doubt and wait a few days before getting too upset.

But then I waited and waited...for 25 days! And I didn't hear a peep from anyone at Shipito. Keep in mind, I had spent $400 on the contents of that package. I was starting to get really frustrated.

On the 28th day, I finally replied to the supervisor's email and told them that their lack of communication was unacceptable. I complained about their poor customer service and the fact that they couldn't even keep track of their packages. I mean, come on, they're a shipping company!

Finally, on the 30th day, the supervisor responded and said that my package was being inspected. They didn't even say if it was really lost in the first place! All I knew was that it was being inspected. I gave them the go-ahead to proceed, but then two days later, I got a generic response from a really unhappy employee saying that it would take an additional 10 working days to process everything.

I was so done with Shipito at that point. I would never recommend them to anyone who wants to shop in the US. Sure, you might save a few bucks on your first few shipments, but it's not worth it if they mess up your delivery like they did with mine.

So, take my advice and stay away from Shipito. Trust me, you'll thank me later. And just so you know, I have records of most of their emails and chats to back up everything I just said.

So, I had a parcel sent to me through Shipito on November 1st. They said that DPD was their preferred method, but I had multiple issues with the delivery. I had two parcels going to different addresses, and they sent this one out to the wrong address. They eventually brought it back and sent the other one, which arrived fine. Then they sent this one out again, but it was returned due to having liquid items in it. I asked them to remove all the liquid items, but they only removed one.

It took weeks for the parcel to even move, and it arrived at the Bonded warehouse on November 14th. As of writing this, it still hasn't moved. I contacted Shipito on November 19th, and they said they would contact the carrier and get back to me. But I heard nothing. They kept giving me the runaround, telling me that I needed to pay customs even though I hadn't received any notification of such. They also told me to give it more time and that they would contact me, but they never did. Then they told me that I needed to contact the courier, even though I had already done so, and it wasn't in their system. They just kept making excuses to delay.

I didn't purchase insurance, and that was my mistake. But Shipito made no effort to contact the courier themselves. They just kept giving me excuses until they finally said, "You haven't got insurance, so we're not going to help." I didn't know that I had to buy insurance to get them to help locate a missing parcel. I just wanted the items, not the money. But honestly, I doubt they would have paid even if I did buy insurance. I was getting 10 different stories from about 3 different support members. They have no clue what they're doing, and you don't want to trust these charlatans with expensive packages.

I believe that my parcel was destroyed by the carrier because it had liquid items in it. Shipito didn't want to admit this, so they didn't want to investigate and tell me that was the reason it's gone. They know that the fault lies with them. Basically, everything is your fault because Shipito is perfect and never makes mistakes. I've never seen a company be so quick to blame the customer at every turn.

What's the point in paying for fees and upgrades if they don't value customers? It's just a waste of money. And to top it off, they make fake reviews on Trust Pilot to boost their score. Don't be fooled by all these positive reviews. Many of them are fake.

Shipito is a company that I would not recommend to anyone. My experience with them was terrible, and I felt like I was scammed. At first, I had no issues with my first shipment, but when I tried to ship a bigger and more expensive package, they put my account on hold. The reason for this was that I used PayPal to fund my account, and my PayPal account name was slightly different from my Shipito account name. I was surprised because I did not have this issue with my first shipment. However, they lifted the hold after I explained the situation to them.

The problem arose again when I needed to put more money into my account. I was assured by their staff that it was not an issue, and they lifted my pending status again. But when it was time to ship the items, they refused to send out the package. I was frustrated and tried to sort out the issue by giving them copies of my passport and driver's license and signing their forms. I called them countless times, but nothing seemed to work. I even told them that their staff had previously sent me emails saying that the name would not be an issue. However, they still refused to send out the package.

What made things worse was that they charged me $8.50 for each package that they handed back to the seller. This was ridiculous because the fault did not even begin with me. It was their staff that had been giving out incorrect information from the start. They should have left my account on pending if it was such a big issue. I would have stopped funding immediately and redirected my shipment somewhere else. But they waited until everything was at their warehouse, and I was at their mercy.

To sort out the issue with Shipito, I had to make a phone call that cost me $30. At the end of the day, I had to get the seller to pick up the item, and I lost $80+ in my Shipito account due to the return fees and the initial processing fee and repacking fee. I was extremely disappointed with their service, and I felt like they had no integrity.

In conclusion, I would not recommend Shipito to anyone. They have lost a customer, and I will try my best to spread the word about their terrible service. If you are thinking of using Shipito for your shipment, think twice. It is better to deal with a shipper that has more integrity than Shipito.

I've been using Shipito for a long time, since 2013 to be exact. At first, I was really happy with their service, but lately, things have been going downhill. I had a recent issue where I was trying to ship some stirrups and a saddle blanket to Australia, but the package kept getting rejected because they said that "Australia post won't ship pet-related products." I think they're just making up rules as they go along.

I even contacted Australia Post myself to ask about it, and they said that they weren't aware of any policy that prohibits pet products specifically. They suggested that I contact Shipito directly for more information. After going back and forth with Shipito, they refused to ship my items using my preferred method, and I had to choose a more expensive option.

When my package finally arrived, I was disappointed to see that it was packed in a box that was almost twice the size of the actual items. This caused a major increase in the cubed weight, which made the shipping even more expensive.

Overall, my experience with Shipito over the past 8 years has been pretty good, but I've had too many problems in the last 12 months. They've become very expensive, and their service has definitely declined. I think it's time for me to close my account and look for a better alternative.

So, I gotta tell you about my experience with Shipito. Let me tell you, it was a complete disaster. I had a package shipped to me through DHL, and according to the tracking, it was delivered and signed for. But guess what? Shipito claims they never received it. How ridiculous is that? I mean, come on, the evidence is right there. I'm pretty sure they either lost it or stole it, but they won't admit it.

I'm not the only one who's had a bad experience with them either. I've heard plenty of horror stories from other people who got scammed by them. It's just not right. I mean, why would anyone want to do business with a company like that?

But it gets worse. When I finally did receive my package, it was damaged and some items were missing. So, I opened a support ticket with Shipito to file a claim. And what do they do? They hit me with a verification request, which is just ridiculous. I've used them before and they never asked for that before. It's like they're trying to make it difficult for me to file a claim.

And then, get this, they suddenly found some abandoned packages from me that I supposedly owed storage fees for. But here's the thing, those packages were already discarded months ago. They claimed they kept them out of niceness for customers, but they never bothered to tell me they still had them. And there's no proof they actually held onto them for so long. It's just shady.

To make matters worse, when I finally did get a response about my claim, it was basically just a bunch of excuses. They said they were alone in the warehouse and packaged everything themselves, and if I had any issues, I should just contact the merchants. And then they had the nerve to close my ticket and mark it as "solved." Are you kidding me?

And when I tried to file a claim with the carrier, they told me the expeditor (Shipito) needed to do it. But of course, Shipito refused to do it and just told me to talk to the merchants. It's like they don't even care about their customers.

Honestly, I think they're just taking advantage of people who don't speak English well or who are in a different country. But I'm not going to let them get away with it. I'm going to pursue this until the end. So, my advice to you is to avoid Shipito at all costs. They're just a bunch of scammers.

I received a package in CA's warehouse on December 29. I requested a reshipment to France on December 29. Refusal of shipito because so-called prohibited product. I request the shipment to a friend who lives in California on December 30. Refusal of shipito because product prohibited. I send them a USPS slip to return the package to the merchant. Since December 30, the package has been in their CA warehouse and has not been returned to the merchant. I have until January 14 to send it back and get a refund. I open tickets every day and they always answer me the same thing: we are waiting to hear from CA's warehouse. I requested a refund of my purchase + shipito return fees to the merchant. Still no news! This company is a mess and a big joke!

I made two different orders with APPLE. I choose the 2 hour delivery. I was tracking both couriers on the Apple website. They arrived at the Oregon warehouse almost in the same time. The packages shown delivered with a 2 minutes difference between them. In 10 minutes I have received an email from Shipito ONLY FOR ONE of the packages. I waited 3 days and the second one was not uploaded into the account.

I contacted their customers service. Of course that is a joke. They don't have a real customer service department. Only a bunch of incompetents that are opening "tickets" with your conversation with them and send it to the warehouse. If you contact them again they will do the same thing and open a new ticket and so on. I now have 5 tickets opened without any replies. They don't have a way of contacting the warehouse and see what exactly is happening. And the most important part is that you can open that kind of ticket directly from your account without their help. So basically they don't really do anything. Is just a cover up for the company to say they offer customer service. And don't bother to try and call, the answering machine will request a code that you will not know and they will not provide one when you ask them about that by chat.

So after opening 5 tickets no one is replying, no one is telling me where is my package. And if I contact the "customer service chat"they will open a new ticket. I suppose someone took my package. I also asked them to check the cameras at the same time the first package was received and they will see what happened. Is that easy.

So you need to imagine how safe your packages are if they disappear and no one cares. I will need to contact Apple and return the first packeting because I don't need the items. Timing is important, but not for them.

And they charge you for this services. But how I could "charge" them because of my lost time? I can't. This is not the only issue I had with them. Many years ago I had other issues and even the owner have the same attitude. They just don't care. I mean... of course the employee will behave like that if the owner of the company is doing this.

I remember that one time I had 5 envelopes there and when they "consolidate" those, they put 5 envelopes in a BOX and charge $100 for that. Really? When you have 5 envelopes you put them in an bigger ENVELOPE. They did that after and I paid $30. Nice job!

But probably most of the other providers are the same. At least they have a better system put in place. I would not work with them. A good company is one that solve issues. They struggle with that from the beggining.

Shipito, if you will take the time to reply to my issue please say what happened and not provide an email address for your clients to send another "ticket".

Thank you!

I shipped out a package back around the 5th of October. The person who was supposed to collect the package ended up being a fraud and after they were confronted never did reply back to me. They stole PayPal's email and played it as they were the ones with the confirmation but I'm reality PayPal had nothing to do with it. I've also contact the USPS and they stated they cannot do anything since my package was last placed with your company. The package was worth $1, 200. I've been stressed out 24/7 wanting my package back. Please help me.

Package delivered Shipito Portland Tualatin on the 29 August 2020 depot package tracking Number 9400111899223058655734 Package sent to Ivan Gee 11407 SW Amu Street Suite #P7378

Fraudulent company. They promise a result (saving in shippings) and it´s false. They charge you for everything, even for breathing, and in the end you don´t save, but an extra cost for using that service.
They don´t answer to your claims and don´t want to take responsibility
Last time i used their services was on february 7th, and they want to charge a monthly fee between 02/24/2018 and 03/24/2018. No way!
Last shipping I received 3 out of 6 packages were broken and open and one of the items inside was broken (look at the pictures).
Not recommended at all!

Absolutely unreliable. I regret I chose this company for shipping a very expensive item.
They have no idea where my package is. When I just ordered they gave me a tracking number and I didn't use it until I understood that it lasted too long. I decided to check it and it turned out that the number was fake. Customer service had the same number and of course, they couldn't find anything as well.
I suppose that my item was stolen (well, what else, if it's been 2 months?) and I want this company to make up losses.

if you want a new experience I recommend you to deal with their amazing customer service. Yes, it's sarcasm, guys.
In fact, their customer support arrived right from the hell. They are slow like turtles, if you set an email to them, you don't have to expect a quick answer. No, they don't provide a service like that.
When you pay big money you want a great treatment and a fast job. Unfortunately, Shipito is not the place where you will be appreciated, sorry.

I;m not the one who would tell you something good about them. They are disgusting. They lost my parсel right at their own store. That's simply ridiculous. You know, when I was talking to them on the phone, it seemed like I was talking to [censored]s. How can you lose it and refuse to ship it?
What a shame to tell your customers you made such a stupid mistake. I keep facepalming.
Please, don't run your business. your excuses are crazy. I can't believe it's for real. Jesus.

I wanted to ship one package with DPD and I added deposit to my account ($101, 99) on 15 June. It turned out DPD doesnt ship wood products to my country so I switched to DHL I added plus $168 to my account on 16 June. Since I only shipped with DHL for $168 I asked for a refund (of $101, 99)but to this day I didnt get my money back. I opened a ticket I asked them numerous times and they act like they dont know whats going on even when I sent them my paypal history showing the transitions. I think I will never see that money again.
Please avoid this company at all costs.