FedEx
Reviews and Complaints

I paid for RESTRICTED DELIVERY on 4/21/2022 for $15.70. The driver let someone called “A. Lark” sign for the court documents. BIG NO NO. Customer Service keeps hanging up on me, telling me there’s no supervisor, and denies claim.

I videotaped the staff telling me Fedex allows for restricted delivery.

On June 22,2022 I sent a painting from Georgia to New Mexico.

It was supposed to be delivered that Saturday.

The receiver didn't get it on Saturday, so I tracked the package saw it was supposedly still "in route"

Then several more days went by and it was still not received.

Again I tracked the package and discovered this bizarre tracking history

Wednesday, 6/22/2022

11:09 AM

Shipment information sent to FedEx

5:21 PM

Picked up

BRASELTON, GA

Thursday, 6/23/2022

7:55 PM

Arrived at FedEx location

BRASELTON, GA

8:08 PM

Shipment arriving On-Time

BRASELTON, GA

9:22 PM

Left FedEx origin facility

BRASELTON, GA

Friday, 6/24/2022

4:59 PM

Arrived at FedEx location

BREINIGSVILLE, PA

Saturday, 6/25/2022

5:33 AM

At local FedEx facility

BARRINGTON, NJ

9:15 AM

In transit

BARRINGTON, NJ

Monday, 6/27/2022

5:46 AM

At local FedEx facility

BARRINGTON, NJ

6:00 AM

Delay

Package delayed

BARRINGTON, NJ

6:39 PM

Arrived at FedEx location

BARRINGTON, NJ

Tuesday, 6/28/2022

5:56 AM

At local FedEx facility

BARRINGTON, NJ

6:13 AM

Address corrected

3:55 PM

Arrived at FedEx location

BARRINGTON, NJ

11:38 PM

Departed FedEx location

BARRINGTON, NJ

Wednesday, 6/29/2022

5:10 AM

Arrived at FedEx location

EDISON, NJ

6:07 AM

Shipment exception

Barcode label unreadable and replaced

EDISON, NJ

Thursday, 6/30/2022

4:59 AM

At local FedEx facility

YONKERS, NY

7:55 AM

In transit

YONKERS, NY

7:30 PM

Arrived at FedEx location

YONKERS, NY

10:43 PM

Departed FedEx location

YONKERS, NY

Friday, 7/1/2022

3:42 AM

At local FedEx facility

YONKERS, NY

6:04 AM

In transit

YONKERS, NY

9:52 PM

Departed FedEx location

YONKERS, NY

Saturday, 7/2/2022

8:20 AM

Arrived at FedEx location

KEASBEY, NJ

10:39 AM

Departed FedEx location

KEASBEY, NJ

9:40 PM

In transit

CRAB ORCHARD, TN

Sunday, 7/3/2022

9:46 AM

In transit

CAMPBELL, TX

3:27 PM

Arrived at FedEx location

FORT WORTH, TX

3:42 PM

Delay

Package delayed

FORT WORTH, TX

6:13 PM

Departed FedEx location

FORT WORTH, TX

Monday, 7/4/2022

4:54 PM

In transit

LA MESA, NM

Tuesday, 7/5/2022

5:15 AM

At local FedEx facility

SANTA TERESA, NM

5:47 AM

On FedEx vehicle for delivery

SANTA TERESA, NM

2:13 PM

Delivery exception

Customer not available or business closed

SANTA TERESA, NM

2:43 PM

Delay

Package delayed

SANTA TERESA, NM

Wednesday, 7/6/2022

6:59 AM

At local FedEx facility

SANTA TERESA, NM

7:16 AM

Delay

Package delayed

SANTA TERESA, NM

8:04 AM

On FedEx vehicle for delivery

SANTA TERESA, NM

10:01 AM

Arrived at FedEx location

SANTA TERESA, NM

10:01 AM

Returning package to shipper

Shipper requested shipment to be returned - Unable to deliver shipment - Returning to shipper

SANTA TERESA, NM

10:01 AM

Address corrected

Thursday, 7/7/2022

3:48 AM

Departed FedEx location

SANTA TERESA, NM

4:56 PM

In transit

WEATHERFORD, TX

7:09 PM

Arrived at FedEx location

DALLAS, TX

7:53 PM

Departed FedEx location

DALLAS, TX

Friday, 7/8/2022

8:03 AM

In transit

LONOKE, AR

9:07 PM

Arrived at FedEx location

ELLENWOOD, GA

Sunday, 7/10/2022

12:03 AM

Departed FedEx location

ELLENWOOD, GA

8:34 PM

In transit

BRASELTON, GA

Monday, 7/11/2022

3:20 AM

At local FedEx facility

BRASELTON, GA

6:35 AM

On FedEx vehicle for delivery

BRASELTON, GA

4:32 PM

Delivered

Cumming, GA

The package not only wasn't delivered, it was returned to me!

It is supposedly under investigation, and I am awaiting a refund, but the bottom line is the package was never delivered .

They claim they tried to deliver it, however the receiver was never notified, no door tag was left, so they are not telling the truth.

My question is, why was it sent cross country several times to begin with?

Tracking No. [protected]

Name: Eric Schulz

1075 Hwy 26 West Poplarville, MS 39470

[protected]

Fed Ex driver delivered a package on 7/5/2022 at 2;25 pm . I was home at the time. The driver pushed the electronic gate open with his truck, breaking the $250 mule mechanism for the gate. He was the only person that entered and exited the property. I need to replace the mule mechanism, approximatley $250, and pay for someone to install the mechanism , approximately $100 to $150. The key pad was clearly visible for the gate.

I called Fed Ex six times in the past week, only to be disconnected or routed to the survey info. No one has called me back.

FedEx damageda very expensive machine. First they lost my package, then it arrives with the screen shattered and the box look like they kicked it. The package had a declared value of $2500 Fed ex kept giving me the run around and then refuse to pay for my damaged item even though it was insured tracking number [protected]. Insurance is a joke and non existent

I am complaining about the way a GE part was delivered, left unattended on our driveway at a seasonal property - it is the replacement tub for a GE washer so it was a large box. The GE repair guy said they should call two days or so before it arrives. It arrived without a phone call or even a knock on the door (we were actually at that property) and it was just left on the driveway. Very frustrating with so much 'pirating' going on and packages being stolen. I wasn't provided any tracking information for the tub.

Re Tracking # [protected] ... was supposed to be delivered 07/02/2022 by 1:30pm. At 1:29pm I rec'd an email stating the delivery would not be made until the next business day (07/05/22) because "Customer not available or business closed � Access is controlled by customer." I was here, at my condo waiting all day, phone in hand and tracking online the movement of my tv from Best Buy to be delivered via FedEx Express... and did NOT receive a call from the guard house call box, front door call box, nor to my cell number provided to Fed Ex that access was needed. Many deliveries are made to my community, building, and myself without issue and this is either the driver lying or a FedEx policy to lie to customers. I'm home sick and my current TV died so obviously wanted it replaced asap to help pass the time. Otherwise I would have picked it up myself. Shame, shame, shame on you FedEX. I could have ordered the same tv from Amazon and confident they would not have screwed up the delivery.

The fedex delivery driver has failed to make it to the correct address two days in a row with my couch delivery. I spent all day yesterday and no one came to my door. I received a text that it was a failed delivery due to no one being home- I called customer support and told them that no one came to my house and he said he would give them instructions to leave at front door and contact me if they had any trouble ... the SAME thing happened today but I was at the end of my driveway when they said the delivery failed attempt due to no one being home and saw no truck. I'm furious because there should be no reason why this happened a second time in a row and now I will not get my couch delivered until after the 4th of July. I've contacted customer support immediately after I got the text of failed delivery and I'm pretty sure they read a script because he told me the exact same thing the other guy did yesterday which obviously is not helpful. I live out in the country and my neighbors driveway is parallel with mine - they have a gate I do not- there should be no reason why they could not come down my driveway to delivery my couch. I am 35 weeks pregnant and picking it up at location is not an option.

The customer support said there was nothing he could do to get me in contact with The driver or local office and just kept repeating the same thing the other guy did the day before. It's extremely frustrating.

I even downloaded the app and put in delivery instructions manually and that did not help.

I am extremely upset and would like someone to contact me ASAP about my package so that I can make sure they get to my address because apparently they cannot read the correct numbers on mailbox.

Thank you!

Prior to early 2020 I've never had a problem with your delivery. Now its the worst. My package is sitting for 6 days at the phoenix facility. If its on the move - its NOT showing up in the tracker. It should take 3 days tops to get it to me-UNACCEPTABLE! I am contacting the company I order from to implore them to switch to ups. GET IT TOGETHER.

Received door tag for missed delivery on a Saturday, 6/25/2022. I signed the door tag and placed it on the door to leave package when second delivery attempt was made, 6/26/2022. I remained by the door all day waiting for delivery on the 26th. Get notice in the evening of delivery exception saying that I wasn't home. This is a lie. There was no attempt made and no door tag left. This seems to be common practice with FedEx.

Fedex delivery driver was suppose to delivery my goods at 0842 via text message alert but instead at 0843 the text message alert read, Delay Customer not available or business closed!

I stay in an apartment complex that I see Fedex trucks come and go, I was in my apartment waiting for the package to get here, but instead got this message saying what I posted. Funny thing is my doorbell wasn't rang nor was there a knock on my door. Also, my package didn't need a signature so they could've scanned it and left it at my door step, where later I would receive an alert text saying package delivered!

I called Fedex several times today to complain because this has happened to me twice by Fedex. Fedex customer service agents apologized like they are suppose to do but didn't have any other solution but that I would now have to pick it up at the Fedex in Walgreens or wait until Monday! They also said they will try and get ahold of the delivery driver, saying that they will contact them and I should get it by 1630 (4:30 p.m.). Well, that didn't happen so I called them again, and again they told me the same thing. It's Friday June 24, 2022 at 7:56 p.m. and still no package.

I want to know from Fedex how does this happen? The apartment complex opens up at 7 a.m. so the business was open. Yes we have a gate, but like I said before I've seen the Fedex truck park on the side go into the office and the office lets them in the gait. Lastly, how do we even know they even made an attempt? The scanner I'm assuming has the option to post (Delay Customer not available or business closed), if they are lazy and don't want to complete their job. There was no notice at my door saying sorry we missed you, with delivery options, and again I didn't sign up for my package needing a signature so why didn't they scan it and leave it at my door? The fact that this is the second time this has happen is terrible and policies doesn't seem like they are being followed, let alone the Fedex agents going the extra mile to get some type of solution instead of what I received. Below I have attached the alerts I got from Fedex, the whole point in signing up for alerts is to be not only aware but availabe to receive your package otherwise what's the point! I want answers from their corporate office as to why delivery drivers do this. Also, why was this delivery driver not able to re-deliver my package, with all the time that was alloted.

June 18th, 9:30 AM, I-84 East just past Matamoras, PA on the Port Jervis, NY side of the border, a FedEx Ground tractor trailer intentionally tried to run my family out of the passing lane and off of the road on the steep uphill grade in that section of the interstate.

ID# on the truck was FEDZ562052.

After 7 years I am speechless at how degraded the service from FedEx has become. I run small business. I can handle late packages, transit delays, but lying and false attestations are another matter entirely. I have literally stood there - and my customers also, as the screen pops up "attempted delivery failed", with the truck driver not even present and probably in a parking lot somewhere marking packages as "I tried". I have had packages that have been signed as "delivered" with no signature required - while my customers have stood there. I have then shipped out replacement goods with signature required and had the customer literally stand there as a POD comes through, signed by the driver and they are no where to be found. The same product "lost" twice, which really translates to "stolen by driver". I have had packages in Philadelphia and Los Angeles and West Virginia all suffer the same fate. I've even had packages where signature required was left at the wrong house - it wasn't even an occupied house! Shipping with FedEx has become a nightmare with them standing by their policy of only paying out $1000 on vintage items even when the driver has stolen the goods. FedEx used to actually be a premium service and now it is a company that hires cons. And arguing with them or talking to FedEx does absolutely no good, they hire the same drivers, take no enforcement action and literally cover them for theft and signing for packages themselves. It is atrocious. after 7 years we are closing our account, my hard earned discounts gone, but what am I supposed to do? Stay with a company that is literally lying to us and letting drivers steal packages? I'm so angry.

on june 16th while waiting on my package to be delivered the fedex driver pulled up sat in my driveway for about five minutes and did not deliver my packages but was fixing and getting everyone elses packages to be delivered to them and then when i am trying to track my package to see where its at said theres been a delay on getting it to me and i am unable to track it however it is supposed to be delivered to me today

delivery attempt claimed when I was sitting on my porch at the supposed time of the attempt AND the tracking map showed the truck a mile from my home. Customer Service givng me the runaround. this package is for my job and this is disrupting my livelihood

tracking# [protected]

June 13, 2022

My new company’s equipment is supposed to arrive today. I am literally sitting at home whole day to wait for the package. Rec’d an email around 4:40 pm that there was “DELAY” at 4:26 pm because “Customer was not available or business closed”. Absolutely lie. I have ring doorbell and security system. Checked my ring app. No one showed up between 3 and 4:40 pm.

Now, I have to wait for another day.

I received a text a few minutes ago, claiming that a delivery attempt was made. Liars! I'm literally sitting by an open window, waiting for the car mats that were supposed to be delivered days ago. No one attempted to deliver anything! I call and complain, which gets me nowhere. I have no options but to wait for the next business day, I can't go pick it up, they're not going to actually deliver it today, nothing. Just now I receive another text, stating it is delayed until tomorrow! Worst customer service ever, and I sell online too, going to remove Fedex as a shipping option for my buyers.

I have been tracking a package since it left for delivery. Had someone at our door at all times to ensure we could sign for perishable goods. I received a text while in my house at the door that a delivery had been attempted. There is no way the driver even came down our private road without our knowledge. No tag left. I called Customer Service within minutes of the text. Called twice as now I have to wait until 2:30 to ensure it’s back at the shipment center in a different city than the delivery address. I have to be there in person with ID to sign while having to leave my station as a caregiver for a stage 4 cancer patient. This is insane.

My package was left sitting in a water puddle under my big picture window. I did contact fedex that said theres nothing they can do as they are not resposible for what smartpost delivery does. They also said the driver noted the package was left at the front door. My big picture window is about 20 ft from my front door. With no overhang so everything in the package is soaked

Delivered june 11 2022 at 1139am

I was driving on the BQE today Wednesday June 8th at 5:25 am and the FedEx driver in question attempted to swerve from the center lane to the left lane. When he almost hit myself and another car he swerved into the entry (right lane) to the highway and drive through the entrance lane and into the safety zone forcing his way back into the highway. The driver then proceeded to speed from the Brooklyn bridge past the metropolitan Ave exit of the parkway at speeds that exceeded 70 mph.

I was told my package from FedEx is waiting at FedEx for delivery because no one was here to sign for it. I had to pay $1.95 in order to have it shipped to me. I called to decline the payment after I saw it was not FedEx and there was no answer with the number that was given, even though it clearly states I was able to do so. I called my card and they told me I had to get in contact with y'all, to not charge anything else to my card. I recalled the number over and over again still no answer. So I decided to look up the phone number and file this complaint. Even though the charge is still pending on my card my customer service said that because of this not being FedEx that they could try another fraudulent charge. I am trying to stop this before it happens.