Flexport
Reviews and Complaints

Flexport is a game changer for small to mid-size businesses looking to streamline their supply chain operations. With a personalized dashboard and a dedicated team, Flexport provides full visibility and transparency from quote request to delivery to invoicing. Say goodbye to the days of juggling multiple freight forwarders - Flexport simplifies the entire process, allowing you to focus on growing your business. Their Flexcap service is especially beneficial for businesses managing cash flow timing challenges. Give Flexport a call today and watch your customers thank you for the seamless shipping experience!

We start working with Flexport in early 2019 and have had amazing results with the 50+ containers we have shipped from China to the US. The systems and information available through their web portal is amazing and allows us to track all of our shipments and maintain a central location for shipping documents. The Flexport Team has been unbelievable responsive and supportive. The way their team structure works makes us feel like we have a dedicated team working on our transactions. I highly recommend Flexport!

We had a big problem with our old freight forwarder and then this person from Flexport contacted us. We liked what they said and had a call where they explained more about Flexport. We decided to give them a try. We really like Flexport. We like that we can track our shipments from start to finish. If there are any delays, they let us know right away. We also found that the prices are cheaper with Flexport. Everyone we've dealt with has been really nice and helpful. In the past year, we've moved all our freight forwarding to Flexport. Our accounting team also likes Flexport. They can easily get documents from the website and make payments online.

We shipped the first and second tester stock shipment, thru Flexport in late 2019, and early 2020. On both occasions Flexport were open and communicative about what stage the stock was at, and what the next steps are. The different people handing the different stages were very helpful, courteous, and very professional. We were left in no doubt as to a) what the costs were b) where the stock was c) what stage it was at d) when it was expected to arrive. The dashboard is a powerful communication tool. The staff were excellent, timely and expert in their approach and communication. We could not have wished for a more seamless freighting experience. We can only hope as Flexport grows, it manages to keep all of these important aspects together. If it does manage it, there will be a growing group of customers seeking to repeatedly use Flexport for all their shipping needs. A hearty thank you to all staff involved with the processing of our stock from Shanghai to the US on both occasions. We look forward to engaging you again!

Flexport has helped our freight optimization plans immensely over the years. Their platform sells itself, and it has made my job so much easier. They've been able to keep up with our growth as well their own rapid growth and we have grown a lot together since we partnered together. Their rates are competitive and may be a little higher than others at times, but the quality of service and trust is always there. I work extremely close with our accounts team here out their SF office as well as our Flexport accounts teams in Shenzhen. Their attention to detail is always there. They've made an effort to get to know our partners in Asia and they've made an effort to understand our products and the service we expect and need. Being in the Promotional Products industry, almost everything is time sensitive and Flexport has really worked with us on countless special projects for some big and important events. Seamless, professional, and always delivered on time. I enjoy working with them and cannot wait to see them continue to pave the way for changing the face of global trade.

I've been using Flexport since 2018. Started out shipping one container a month (Poland to the US). We are still with Flexport and are now shipping 1-3 containers a week. Its not only the extraordinary customer service provided per shipment, I am also able to use my Flexport teams knowledge when it comes to customs etc. We are a high-growth startup and shipping a lot around the world - launching new products on a monthly basis. As soon as I am in doubt, I always turn to Flexport and they are able to provide me back with proper and reliable information within 24 hours. Examples: First time shipping from EU to Canada, 4 pcs 40-ft HC containers, door-to-door - hassle free. Flexport helped us through the full process and made a customer very happy. Shipping DDP to Israel. Even when we stumbled upon problems at arrival, Flexport acted fast and solved the issues. Traditional freight forwarding companies are slow and do not adapt fast enough to its surrounding environment. As a fast growing company, we need a partner who can assist with quick turnarounds. This is where Flexport excels vs. traditional FF companies.