Unishippers Global Logistics
Reviews and Complaints

I had ordered a fender for my car and the company " Auto fit" of TX" the took me for$ 85.15 had used unishippers to ship it to me which I wanted FedEx to be the delivery company anyway when It was delivered to me it was UPS freight an it was damaged so I refused the order an sent it back. Well before the UPS DRIVER left my place I was on the phone with the unishippers claims person named Sarah and told her what happened to my fender she asked me if the driver was still there an I said yes she told me that she'd call me in the morning. She never told me to sign any papers get any pictures of the damage while I was on the phone with her the same day it was delivered. It was only after 4 days later is when she asked me to get pictures . Its been 5 months or longer now that I still haven't gotten a refund for $309.24 and to top it all off I did a claim with my bank and got ripped off by them as well! "Wells Fargo" Sarah from unishippers has refused an is refusing to talk to me anymore. And Brad from AUTOFIT parts is a liar an is a very deceitful person an theres not much more I can say for wells Fargo bank "Thieves "

Unishippers invoices are dihonest to say the least. They are a reseller for UPS. If you look closely at your invoice its shows what you save when using Unishipper versus paying UPS full published rate. When in fact the price they claim UPS would have charge (non discounted) is heavily inflated. You save more money by taking them out of the equation and going direct to UPS.

They have been harassing me for months now. Will not stop calling no matter how many numbers of theirs i block, and how many times i've told them to remove me from their call list. Their BBB rating is a D if that tells you anything. Stay far away from them. I do not know how they are even obtaining company phone numbers.

What is the old saying, " you get what you pay for? If you are only concerned with rates and, your 'bottom line or profit margin', you got what you deserved, using a company lie this one. If logistics is what you need, go to the provider direct, not thru some 'sales company' basing the buy rates on volume! Sure, the latter is a great concept, but they are not concerned with your shipments. Their only concern is their 'profit margin' based on much biz they can push to a 'real carrier'. There are 'good brokers' out there, that actually ensure their clients get the service they deserve, but they are 'few and far between'. If you want to retain your customer base and improve same, rely on those that have an actual 'stake' in protecting your business needs! You may pay a little more, but it will be worth it in the long run!

Unishipper is the worsest freight broker we've ever cooperated. They are making money by cheating their customers. They offered low quote to attract new customers, but the final bills will much more than a surprise to you, it could be double the quote without any reasonable explanation. Their bills price is almost double the market price in terms of liftgate delivery, residential delivery etc. If you try to argue with them and pending the payment, they will just simply add late payment fee everyday and finally send you an email to threaten you. Horrible customer service and greedy way for making money. We really hope they disappear from the market as soon as possible. Cross our fingers.

Miserable, rude Customer Service that has no interest in providing any customer support. Tried to use them to make a shipment. Told me that my account was in collections. I was surprised as I had no invoice due. Called back and was told my account had a zero balance and was up to date. When I tried to talk with freight to find out why shipment was rejected, original person came on line and told me that there was another linked account and I had to call the collections "lawyer" for any information. When I asked for the supposed invoice number in collections was told that they could not talk to me. Asking for supervisor, yielded response: "I am the supervisor and cannot waste my time talking to you."
We will not be bothering their customer service in the future; suggest all customers take the same approach... don't bother them when you want to make a shipment; it's very inconvenient for their "customer service" operation!

Very poor customer service. Same story as most above. Adjustments to weight/density class, etc. well after shipment is complete and evidence is no longer available to dispute. As their customer, they should advocate for me with freight carriers. They do NOT.

We recently shipped with Unishippers as well. Terrible service. They charged the quoted amount, but then added extra delivery charges because of a "residence" on site. They sent phony pictures from Google Earth, showing another property 1/4 mile up the road and claimed we had an unpaved driveway. If they can't even find the right address online, how can they prove it is a residence. The point is, there is no residence and they should back the customer forget the extra $50.00. Making a customer happy is worth $50 in the long run. POOR CUSTOMER SERVICE!

These guys are terrible. We had a shipment into Canada that our customer called while the merchandise was in transit and needed to reroute. We emailed our rep who sent our request to a different office. We emailed the final shipping instructions with the correct address and shipping information and received a confirmation that the changes were received and that it would be taken care of. The pieces delivered to an incorrect address and even though we were being billed for inside delivery, the driver refused to perform the inside delivery and had women unloading the truck, and it just got worse from there. In the end they wanted to split the cost of the shipment with us which was unacceptable considering what a fiasco they made of the shipment! If you are looking for a broker to partner with to move your shipments and stand behind their service and the products they offer, DO NOT USE UNISHIPPERS! Wish I would have done some research before starting with them, would have never even started the relationship.

I had a bad experience with Unishippers also. I had a load which came from just Dallas to Houston and they lost 3 pallets through R&L Carrier they used. After 3 days they found 2 pallets, but 1 was empty. They never found the 3rd pallet which was the main pallet and i almost lost $15000. Tried to put a claim through which Unishippers didnt assist me at all. Finally switched to another company.

I am still in a 1 year battle over damaged goods that were shipped via Unishippers. They refused to contact their carrier for the claim, their carrier would not deal with us regarding the claim because technically we did not hire them. In the meantime, we had to replace the $3, 000.00+ goods that were damaged with our client. Unishippers had the nerve to chase us for payment of this freight! We had to tolerate bad language, threats, harassing phone calls even to our homes. They illegally used Caller ID changing applications to harass us. They even harassed our client ... a large international Beverage Co. Just today, I have received another call from a faux lawyer threatening small claims court ... and that ... "even" if we win, we will lose money. Really? I have already lost over $3, 000.00. Unishippers feels their company should be paid for bad service not only in their freight decisions, but also miserable customer service. Sadly they really have not taken into account how much business they lost over this. I tell everyone I know in the trade ... stay away from Unishippers. They have no control over their franchise groups, and they do not follow up with their carriers, and do not support or help their clients. Better to spend the extra $ with a more reliable service!

Very poor service I have had more things reclassed and reweighted with them then any other company we have used.
They were no help in getting things resovled. Their invoicing is poor too. Also the sales people border on harrassment .
I have used a few companies like them and they are the worst.