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This is ridiculous. I had some issues with Fedex and UPS before but this should be flat out illegal. I live in a residential complex with 8 building and a central office that closes at 6pm. They usually get all the Fedex and UPS packages for the resident.
I stayed home from work and never got a ring at the door, but upon checking the tracking it stated that the Delivery Exception occured. Customer was not present and Business Was closed! are you kidding me?
I went downstairs, there was NO door tag, and the office did not have my package.
When I called customer service they of course pretended to be stupid and claimed that the driver put in the notes that he was unable to reach anyone.. FLAT OUT LIES!
Perishable goods were shipped and I can kiss them goodbye because of this ### who was lazy to deliver.
HORRIBLE
The complaint has been investigated and resolved to the customer’s satisfaction.
u act like fedex only procceses ur one pkg they dlvr millions of pkgs in one day stop acting like fedex revolves around ur one pkg hahaha idiot
u need to stop acting like fedex only dlvrs one pkg. ur one pkg does not revolve around fedex so chill
You're the fn lazy [censored] delivery driver [censored]
No, stop wining (I think you meant whining by the way), you are the idiot. It is FedEx drivers' JOB to deliver packages not sit their lazy behinds in the truck and LIE about doing their jobs because they assume you are not home and therefore they will not get caught.
the same thing happened to me today I sat home waiting for my package because I live in a apt complex too. Anyways my door buzzer is in the back not the front. UPS always come to the back door oh no not fedex...They left a note on the front door saying customer unavailable and business closed...if they would have went to the back I would have got my package..never will I mess with fed ex again
Same thing happened to me today. I was literally checking the status of my package on my Iphone as I looked out the window. The status changed to delivery exception AND THEN the fed ex truck pulled up. He didn't even arrive and he changed to delivery exception. Before I know it, without a ring of the bell much less even stepping out the truck he peels off. Ridiculous...
Same happened to me on line tracking showing Customer not available or business closed 6-2-17 607pm.
no slip left any doors, add when i review my home cameras no one came to my house that day they are liars,
payed a little more to get parts by 6-2-17 should have not wasted my money on fedex,
all other times the package would be left on front porch when they would actually show up.
I waited on8/6/18 for my package a walker medical device that fexex stated would be delivered that day. I stayed home all day waiting for my package. I read a comment on tracking Delivery Exception occured. Customer was not present I was home all day I live in a senior citizen building . There is someone there 24/7 when a package comes the resident is called and the package is delivered to their apartment. The package was supposed to be delivered a 6:05 pm I was sitting here watching tv my wife was out in the hallway for over twenty minutes talking to a neighbor. They say a tag was put on the door if they did not or could not get into the building with out the receiptionish /security knowing there was no way to leave a door tag. Today the next day I am still waiting for my package like yesterday the tracking states on truck for delivery . It is 1 pm I know nothing I don't know if I will ever get my package. This is not fair something should be done heads should roll but nothing will be done UPS is so much better
dealing with this RIGHT NOW! good to know that this location has done this to many others before
Got the same "exception" from N. Billerica, MA based FedEx ground contractor. A$$holes!
Package was reported "On truck, out for delivery Saturday." Was not delivered. Called, "Will be delivered Monday". Was not. Called will be delivered Tuesday by 8:00PM. Was not. Called, told "Driver attempted delivery but not one was at premises." Absolutely not true, outside lights on sitting near door.
I consistently have this problem with FedEx. I work at home so I'm home all day long and the bell never rings, no knocks on the door; yet, "unable to deliver because business was closed or nobody available". The funny thing is that the last time it happened, the recorded time as 4:57. My wife just arrived home at that exact time and was standing in the driveway; but, nobody was available. I really feel like the drive decides he doesn't want to go out of his way so he can get done early. This is why I don't use FedEx. Unfortunately, others do so we have to put up with lies like this.
Exactly! I don't use FedEx anymore for the same reason but other people do and it's so frustrating! They lie to your face and they are very rude on the phone if you can get a live person. Why do people still use them? I have never had a problem with UPS or USPS.
Multiple times I have experienced Fed Ex claiming delivery when it did not happen.
Once -- I was told that it is a common occurrence to bolster statisitics so that the driver/independent contractor looks better.
Happened again today -- claimed delivery to my front door while I was staring at it the entire day.
Very disappointing.
But what can we do? I’m in your situation right now. My 15 year old son is literally waiting by the door all day.
What is the use of tracking if it doesn’t reflect reality? I am home all day and have a perimeter video security system, so I know when a delivery attempt has been made. This business of misstating late deliveries as “attempted deliveries” has become common and is making FedEx seem unreliable!
I sat at home for two days waiting only to receive a text stating they attempted delivery. I called customer service twice, but no answers except they will attempt the following day.
I'm going to pick my package up tomorrow but have not received confirmation the package was transferred to this location.
I hope my package wasn't lost! I was told it would be sent back to the sender if not picked up after a few days.
Out of three "attempted delivery" days, I was home for two. No delivery attempted! I sat by the bay window watching to be sure to catch the driver.
The third day, I checked my security camera (I was at the hospital with my mother) at the time "delivery attempted" but no one home, and there was no sign of a FedEx truck or driver. Actually, I checked the camera on the other two days...no driver, no truck, no attempted delivery.
I called customer service twice. Today I called and asked where I can pick up my package. I wasn't going to waste another day waiting for something that most likely wasn't going to happen.
I have yet to receive confirmation my package was transferred to the pick up location. I certainly hope my package wasn't lost.
I'm going to communicate to the sender the delivery issues I had and ask they use another agency.
I am disappointed. Tracking shows attempted delivery, closed or no one home on Oct 22-23, 2021 No tags were left, no evidence of attempted delivery on both skybell and seperate cctv (which captures both street, driveway and neighbors homes.) Available for pickup is indicated on tracking status but there is no paperwork (tag) to do so. Tracking [protected] and [protected]. Please help.
The same thing has happened to me several times. When I tracked the package it said, "Delivery attempted--no one at home" and like in your case, there was no paperwork left at my front door. I have two security cameras and there was no attempted delivery by anyone.
I spent two hours on a three-way call with my pharmacy and Fedex about
Fedex continuing to deliver my insulin to my parcel pending box. And after all
the talking and me explaining to Fedex about my disability and why a box that is clearly marked PERISHABLE, REFRIGERATE, should be delivered to my front door. And how I now have an expensive box of Trulicity and Insulin that I can no longer use. My pharmacy sent out another box only to have Fedex once again deliver the box right into the hot parcel pending box. As I explained to Fedex, my husband and I are disabled and can't walk to the mailboxes. So, I had to bother a neighbor to drive me up to the parcel pending box to get my box of very expensive medicine. Who is truly the idiot? The recipients that
expect professionalism from the drivers who are getting paid to do a job. Or is the idiot the driver that
has no pride honor or professionalism in his job. And can't see how lucky he is to even have a job.
This is the age of just not caring and getting away with it.
They did the same here. Just a bunch of liars. I was home and no attempt to even bring it out. Why not be honest and say they was just too damn lazy to bring it out. Sorry [censored], lazy [censored] people. Ridiculous!
This happens to me everytime the shipper picks fedex for their deliveries to be sent to me! I almost canceled this last order! My Narc camera captured them this time flying right past my house! Then I get a text saying I was not home? B/S. Then their "office lady" believes them but is going to do me a favor because I was not there!? Now I'm ANGRY.
I always have problems with fed ex saying business closed when I live in an apartment complex. I've called customer service and they repeat the same lines before they hang up on me. I assure you it'll be delivered by the end of the day. Bish, I'm telling you I was outside waiting when they supposedly attempted the second time, I was home the first time as well. I get the same sorry I assure you line. I assure you your driver's aren't worth a crap!
Liar liar pants on fire! They claim to attempted to deliver a large package( bike in a very big box) and what they did was deliver an item that was supposed to have been here yesterday, walked up, dropped in halfway to the door and drove off. No knock, and he definitely did not ring the Ring video doorbell.
The same thing happened to me today. I was expecting a very important document, and we paid Overnight express charges. Ridiculous and customer support is rude.. Hung up my phone.
Why you drivers have to lie about the attempt delivery which you never make? Especially the package does not require a signature! The medication in the parcel is urgent for my family and it's sitting next your lazy [censored]!
Your drivers are making doing business with you extremely difficult! I have had 2 experiences where your drivers lied about an attempted delivery. TWICE.
These mails are medication; some of which are sensitive to temperature. I am currently trying to resolve another situation so far. Of course, the fedex driver lied again about an attempted delivery.
This is beyond preposterous!
Fed up with FedEx and UPS lies about delivery attempts. Every time they say “delivery attempt made” I have been home. This lying helps them with their statistics.
Yes it’s true their tracking is not accurate at all !
Don’t even waste your time
This attempted delivery claim is BS! My son was expecting a toy so we waited all day and during the supposed delivery time my son was on the porch for over an hour with a friend waiting so I know for a fact this was a LIE! my 10 year old is now crying and I’m pissed! 😡😡😡😡😡 customer service is worthless! I spoke to them 5 min after supposed delivery attempt asking can they contact driver to have him return (even tho I know they never came the first time) and all I get is I passed on the information wtf? I will never ship with fedex again
FedEx sent me an email saying they attempted to deliver a package 6 hours ago. NOT TRUE! 3 of us were awake and home! This isn’t the first time they’ve lied about not being able to deliver.
FedEx sent me an email saying they attempted to deliver a package 6 hours ago. NOT TRUE! 3 of us were awake and home! This isn’t the first time they’ve lied about not being able to deliver.
They lied about attempted delivery when my house's camera recorded no FedEx truck had stopped. SUCH A SCAM !
3 FREAKING TIMES !
They've had one of my packages for over 10 days now, constantly scanning it and changing the delivery date. Keeping in mind that this location is only 30 minutes away from my house
My spouse used to work for a Fedex Ground distribution center and he's insisting that they are scanning an empty box at this point. He says he used to witness other workers there, stashing boxes behind pallets, stealing the contents while still scanning the box. Also he used to witness employees throwing boxes on purpose, playing basketball with parcels and purposely dropping and sitting on them
The reason he quit Fedex because they started foregoing background checks on new hires and hired a felon who just served a 15 years prison sentence for murdering someone.
Yes Fedex hires convicts and felons now to deal with your packages now! And this is why your packages are going missing most likely
Just stick with USPS if you can, since they are Government and they go through a much longer and rigorous hiring process to filter out the "badniks" and i never had a single USPS package go missing. Only Fedex!
Yep they’ve just done the same to me in the UK. I ordered 3 lots of items from Holland, 2 were F1 Merch so cake from the same warehouse. 1 day the FedEx was dispatched & the day after another shipment sent via UPS. Another was a normal mail send CD. All 3 items arrived in & left the same Netherland’s customs depot at the exact same time. The UPS item arrives Friday before 9am. The CD through the normal mailing system arrived via bRoyal mail before 10:30am Saturday- so where is my FedEx if snail mail & a 1 day later posted item can both arrive beforehand?! So I find out that Friday night my item via FedEx ad been sent to France for no reason, it’s quite clear that things can leave the Netherlands and arrive in the UK without having to go via France since two items are dirty done that and arrived with me! I find it bizarre that all these courier companies claim to be reducing emissions and carbon footprint yet they unnecessarily take something into a country they did not need to go via I was not on the way! So it was been held in France for almost 3 days. It was dug to be delivered on Monday, of course it couldn’t be delivered on Monday because it wasn’t in the country until afternoon. I wasn’t informed about this until 230 in the afternoon when I’ve been told that it arrived in Customs at 1:30 no consolation to me he got up at 8 am waiting for it and only had a handful of hours sleep since I pick up my husband from work at 2am. I’d also taken the day off work to retrieve this parcel so I was informed that it would come the next day so again booked another day off work I’d like to write that I do not get paid if I am not at work I’m not entitled to holidays or sick pay is an independent contractor. I didn’t get an apology about this until 230 the next day, when my item was supposed to be out for delivery. I was told that it was definitely at my local depot, want to be delivered by 6pm and it was loaded onto a van at 7:54 am (although another tracker seems to tell me 11:54pm van loading) and was out for delivery. Yet again I picked my husband up from work at 2am and got up at 8 am to await the parcel again. Sadly this time I got zero sleep due to feeling unwell and having a fever so as you can imagine sitting 10 1/2 hours in my window without a toilet break or anything to eat was incredibly uncomfortable and distressing. I waited until 5:55 pm, my husband having to walk to work and me missing my second day by then i called them to ask them if I could pick it up myself because it was quite obvious that after 6pm, a lie was going to come up on the tracking. I explained all about the fact that I expected it the day prior, it hadn’t come today and all the previous issues I’ve had- I live on a main road, next to a main post office but this happens to me all the time- couriers drive on my street and drive off again (so they can be tracked as having been on the street), take a picture of the bin over the road and say I’m not home (I got out of the van why not just deliver but coming to the right side of the road may help!), couriers in only the red vans and no uniform so when they do pull up outside you don’t recognise who they are but they make no attempt to come to my door and if they do they don’t knock or ring the doorbell they just throw a pre-fill-in card through the door when you’ve bothered to come up to my door why would you not just knock or use my doorbell?! Are they actually getting paid to not deliver anything?! Sitting in my window for 10 1/2 hours and my husband leaving at the precise time they claimed that I was a close business at 4 pm which is ridiculous cause I’m a residential home why did the guy not tell me on the phone that this had happened since I found this out 27 minutes later they told me they were available on the phone till seven but yeah I called back immediately and they were closed! There is no way to arrange me picking it up myself on the website and apparently I have to inform them before I turn up at the depot but there is no way of doing this before it’s loaded onto a van again . I will not be waiting for it any longer and I certainly won’t be missing any more days of work any more wages or making my husband without feet walk to work since they’ve just changed his uniform from trainers to a suit and shoes. There was no card through my door and I have total proof that not one FedEx TNT or whistl- whatever they want to call themselves van entered or left my street today! So a disabled cancer patient has now had nothing to eat nothing, to drink and no toilet break for nearly 11 hours, cos you can’t afford to miss them, two days of work and pay missed for nothing. I’m going to struggle to pay my bills and I’m sat here with a banging migraine feeling sick because the hours I’ve gone without sustenance, sleep and am incredibly upset and distressed. I feel they are withholding items that I paid for or even possibly stolen them.
FedEx is a fraudulent company and cannot do a job without stealing from people and they never receive their packages are were deliver to the wrong address and a waste of people time and money, and FedEx is building themselves a bad reputation being dishonest, playing childless games with people making excuses telling people different stories and bunch of bull crapp and do not care what is important to a customer need and FedEx really needs to think about this and what they are doing and how this will affect their business and reputation because it is the customers who keeps their business growing and it does not pay stealing from people and being dishonest and belong behind bars.
I’ve had them lie several times about deliveries. There is no way around it. They are shameless blatant liars!.
I just had this happen today with a FedEx delivery. Previously, I have only ever had this happen with USPS. I expect that kind of laziness and deceitfulness from them, but not from fedex
It's very annoying because I went nuts wondering if I missed them, plus it just irritates me for some reason to be blamed when it had nothing to do with me. If an exception occurred, okay, but don't lie about it.
Just happened to me today. No note was left either. I have a German Shepherd take barks as soon as anyone hits to pavement. Barks at the mailman everyday. FedEx simply didn’t come to my door. I’m pissed.
Fed Ex LIES! Simple as that. Today I received the "delivery exception, customer not available or business closed." They do this very often. I was home. I'm always home on a delivery day. That's why I track my packages. I live in an apartment complex and I sometimes feel this is why they do this. I literally watched a fed ex driver pull into my complex one day when I was supposed to have a package delivered. Watched him go to the back of the truck, then 30 seconds later I receive the delivery exception and he comes back up and drives off! Of course customer service doesn't help. Just tells me another attempt will be made. Never have this problem with UPS or Amazon.
Bravo Fed Ex 👏 👏 Right after I post my first complaint on here about how they LIE about delivery attempts., I received an automated message stating my package is scheduled for delivery tomorrow. Up yours Fed Ex! It should have been delivered this morning after it was loaded on a truck, and then 1 hour later, put in as delivery attempt failed!
FedEx is the worst. They were supposed to deliver my package on Saturday, 9/24 but they never came and they pied saying hey delivered it at 3:16pm and left it at the back door. The next day they confess the packages were sent back to delivery and would be delivered on Monday (today). So today, I received one package but not the second box..i call them today and said it must be on another truck and will be delivered later this evening. Well... I am waiting by the door and NO delivery. I can't even track the package because the system at ill reads that it was delivered on Saturday, 9/24. Unbelievable and as customers, they expect us to just accept it and forgive them. They need new management. I see I'm not alone.
This just happened to me today and I'm so annoyed!
I'm awaiting an alcohol delivery requiring a signature. At 10:42 am, I received a notification that they attempted to deliver at 10:30 am but I wasn't avaliable and they will reattempt tomorrow.
I work from home, so I was most definitely available. I checked my ring camera and there was no activity.
It was raining really bad this morning, so maybe the driver didn't want to get out in that bad weather. Fine. Just say delay due to weather, not because I wasn't available.
Fed ex claimed an streamed delivery today they claim- we have a security system and we were outside doing yard work at the time they claimed. No one attempted. I have proof.
Twice in one week said was delivered and it's not true.How can they get away with such fraud.