FedEx
Reviews and Complaints

I missed A FedEx Delivery on Friday 17 around 5:30 PM. I called them to see if I can pickup the package that day they said office are closed around 6PM. They will attempt redeliver Saturday 18 April 2009. I stayed home all day waiting for the package, I didn't go anywhere. Here come 7:50 PM no body came through the Door no Track pass by or nothing of FedEx. I went online and Tracked my Package and surely there is a message "Customer not available or business closed". I called FedEx they said nothing they can do and my package will be available for pickup on Tuesday or if I want then to attempt delivery on that day. FedEx is a big Liar their workers definitely lies that they have tried to deliver a package while they didn't even try. No note nothing straight out lies. Very very inefficient bad liars.

I have a complain about the delivery of documents I had send it one week ago to Basrah Iraq and these documents are very important and they should had delivered it on Thursday but till the time of this letter (Saturday) no body delivered it and when we call them in the sender office (Muscat – Oman) they cry on us and say it had been delivered and when we call on them office in basrah & Baghdad they say it is still in the way?
Are they liars? Or are we stupid?
I have the number of the document and all the necessary things, so if some body contacts me regarding it I will be happy.

I just wanted to let you know that my mother works for fedex express and I tracked the package online and had her look at with me. I worked at a mail and more which is like a mailbox etc. for three years so I am familiar with the problem that you have are or actually had. I am not sure if your problem has been solved yet but I was going to let you know that it look like your package is in Richardson Texas being held in fedex possession due to the fact that fedex picked it up but the actually return address was for fedex ground not express. It looks like the package is at pickup and has been there since may 10th at 11:36 AM. I am sure if you call the fedex line and keep saying representative over and over until someone gets on the phone you can ask for the customer service number to the richarson texas location and if you explain what happened they will probably fix the problem and send it to you. If you havent already gotten your tapes I wish you the best of luck... I had a package that I sent one time and well some how they screwed it up and the driver that was suppose to deliver it in Fl. had the package looked at it and thought that he was delivering it to the people that sent and they sent it back to me thinking I was suppose to be the one getting it. I was so upset by the end of it that they refunded my money, fixed the problem and sent it for free.

You should have been there the first time to get the package, not the drivers fault you were in the [censored]ter. If you want a guaranteed delivery time, pay for the extra service cheapo! Have a great day and pay more attention when you order a package!

I live in a 75 unit apartment building in Rutland VT USA. Fed Ex drivers are too lazy to bother to ring the particular apt buzzer so they leave any package in the breezeway unsecured 9 out of 10 times. Those tenants that see this end up delivering the package to the recipient or thieves steal the packages! On October 15th, 2020 we will start boycotting and shipper that uses Fed Ex. We will also file A FEDERAL LAWSUIT against any store that continues to use Fed Ex that violate the Americans With Disabilities Act ("ADA") !

Been dealing with Fed Ex Claims for almost a month now. Very delayed. Poor and unorganized responses. If they would directly address the situations reported I feel they would be delt with in a more professional and timely manner. I also feel very unappreciated as I have followed the process outlined and provided evidence that clearly depicts a shipping damage claim. Yet they deny the request and ask for more detail. I took photos and showed how things were packed. I also made notes on the photos to back the claims being stated in my case. Just very disappointing all around and shows signs of poor or lack of departmental management.

Fedex is the worst delivery service I have ever experienced. I am in my 70's and don't drive, plus having very weak knees due to arthritis. I order my groceties from Amazon and Walmart. Walmart now has two day service delivered to your door. I had a delivery this afternoon, not an hour ago, the driver put my boxes out in the yard instead of at my front door. I have a sign on my deck screen door stating all deliveries inside on the porch. I have trouble getting these boxes up the stairs. Today I had gone out on the porch just as Fedex arrived, I watched the driver drop my boxes in the yard. I called out to him to bring the deliveries onto the porch. He waved me oif, shook his head no while busily talking on his phone via a head set. This isn't the first time, plus I have called and filed complaints and nothing changes. I wish I could do my own shopping like when I was younger, but I can't. I feel sorry for thise of us Senior Americans that have physical limitations but clear minds. We are being abused by the very companies that should be making life a little easier for us. This is disgusting treatment of the elderly.

My package was supposed to be delivered on a Tuesday, and it is Thursday and has still not been delivered. I called FedEx 3 times. Wednesday afternoon I called and they said they guaranteed they would be there between 6-8pm. I waited all day, no delivery. Thursday I waited all day at home AGAIN, and did not get anything. I called at about 1:30 and said they should be there before 5. I check online and it says "delivery exception" when NO ONE rang the bell or left a slip. The driver was too lazy to drop off the package and they all cover for each other. Still no package and I got overnight shipping. WHAT A SCAM!

Received an opened parcel, with no paperwork, dropped of by an unknown person, not a Fedex employee. I notified the call centre and was told to expect a response within one day. Next day the employee is 'busy', someone else listens to my complaint. No response. Asked to speak to a manager. 'Lee' or 'Leigh', the manager, said she will get back me with answers within one hour.Still waiting. I told them nothing was missing from the parcel, since 5 parts of everything was ordered and in the box. Three days later we start assembling and find the specialised oil, only one off, missing. It will only cost me around R90 to replace, but I will go out of my way to tell everyone as many times as I can of the service I received.
Do not use FEDEX couriers - their service is pathetic if something goes wrong.
Waybill number is [protected]
Call centre numbers : [protected] 9 and [protected] - Very friendly and absolutely nothing is done.

We've moved to Australia and tried to get some boxes shipped over (small boxes with personal items in). Took 6 weeks to get the account set up in the first place, then finally organised a date for pick-up - the driver never turned up. Not given any answers for this, organised another pick-up and the driver refused to take the packages as they had personal items in and Australia doesn't accept them! I've checked with customs and there's a whole department dedicated to shipping personal items so this is complete rubbish. This was a week ago and I still haven't had any response from Fed Ex so my boxes still haven't even been picked up. Crap customer 'service' and nobody has a clue what they're doing. The account 'manager' is Gemma Mynes - never deal with her or Fed Ex at all, the worst experience I've ever had.

I phoned ±3 weeks ago to get a quote. I had to phone back three times, and eventually got prices over the phone, but never received a written document, either by Email or fax. When I queried it, I was told 'the computers are down, our email doesn't work'.

The customer order has now materialised, the quantities are slightly different, so I need a re-quote, and then I can ship. When I phoned, I was told the computers were down, so no quote could be done. I phone a few hours later, and the computers had just come online, and I was told you will have quote in 10 minutes. 30 minutes later nothing.

I phoned the 0800 number on your website - it doesn't work. I phoned your national number (011). I was put on endless hold music. I gave up after 10 minutes of holding. I sent an email via your website - nothing, no response.

If you are not making as much money as you think you should, it's not because of a 'world economic melt down'.

I ship the package on 8/11/2016 promised to be delivered on 11/11/2016 from Burnaby Canada to Accra Ghana paid $235 for a cell phone shipping iPhone s 6 model because of battery inside is held in POYLE GB customs I sign a form for hazardous material and gave it to FEDEX agent today is 14th still held there and FEDEX doing nothing to get a release and ship it to destination

Apparently FedEx doesn't deliver anymore; you must meet them to get your packages.
I needed a package delivered urgently so I paid the extra money for Express Delivery. My package was supposed to be delivered on Monday, 5/10/10. Or so I was told. When the package did not arrive when scheduled, I called to follow up. I was told that the package would come in the next day. Sometime.
I received a call at 9:46 a.m. on 5/11/10 and was told that the driver's truck was "broken down". Could I meet him? Seriously. As stated earlier, this package was urgent, I really needed it, so I drove the 7 miles and met him. When I got there, I was not given my package (that the driver had in his hand) right then because the driver was on his break. I was finally able to sign for my package at 10:12 a.m. Also, the driver must have repaired his truck between the phone call that I received and meeting him, because he was able to drive away.
Upon calls to Customer Service, I was told that the package did not arrive on 5/10/10 as it should because:
a) Incorrect address,
b) Incorrect phone number or
c) Driver Error.
These excuses varied with the various/numerous customer service representatives with whom I spoke. When I told one of them that Iwas forced to drive to pick up a package that was supposed to be delivered, I was told that "that was on me".
I am filing a complaint with the Better Business Bureau and will NEVER use FedEx again.

So, on the day of June 1st, 2009 I was driving home from grocery shopping, and a fed. ex. driver hit me, he was speeding, and damaged the drivers side fender and door. I filed a claim with them, and Michelle Burrows of "Broadspire" is handling my claim, and it is now over a month later, and still NOTHING! My car is still damaged, and I have medical bills. Fed Ex Is a horrible company.

It used to be that business could count on Kinko's service to get the job done. FedEx Kinko's really needs to improve their selection process. The people they hire are lazy and stupid. Some don't even speak English clearly.

Ok, exactly what went wrong?

I work at a kinkos in the valley and run production. There is no excuse for poor customer service because it is our bread and butter, and I would definitely bring it up and ask to speak to a manager. With the economic downturn, most likely a manager will be available during office hours (9-5) on weekdays. Unfortunately employees are spread thin and those with tenure are spread few and far between. It seems the person you dealt with had no expertise in the production part of the business. We definitely need more training in most areas, as you can never learn too much, but our customers also need more advocacy, but since we are a corporation, they tell us to say yes we can, no matter how tight the schedule.

We have our ups and downs, however there are some duds that are burnt out and only stick around for the paycheck. This is not my chosen career path, it pays my bills, but irregardless, it boils down to work ethic. Either you got it or not. I come in everyday and try to exceed my customer's expectations by providing pleasant knowledgeable service. This company is concerned w/ its bottom line. TWe have fewer people on each shift, sometimes having to work by ourselves, handling Shipping, Production, Signs and Banners ancd Customer Service.

I get it is part of the game, but the company has let us down. They are not staffing sufficiently, They cut our bonuses, they stopped matching our 401k. they launch a new campaign called "Clean and Bright" - where we basically have to double as the cleaning crew. The CEO yes you Mr Fred Smith has the audacity to Insult President Obama. All this while sponsoring a Nascar driver/car and footing the bill for SuperBowl commercials. Get back to the basics man. Stop giving it to the little man Show some Corporate Responsibility if that still means anything today.This is just my twenty cents, Thanks for the platform. Kinkos Employee Valley of the Sun

mofos did not deliver me my sanyo video camera for 2 months!
had to pick it up myself

i live in spain malaga

damn... hate them

To Whom It May Concern:

I feel it is necessary that I address the challenges we had with a recent freight shipment.

On Monday, January 21, 2013 I called to schedule a pickup. I was on the phone with a FedEx International freight Rep for over 30 minutes, the rep gave me a booking number, not an AWB or any other information and hung up. I called back as we ship each and every day and know we need an AWB. During the second call I was transferred three times and finally told FedEx does not pick up in our zip code. Upon hearing this I asked to be transferred to a supervisor waited 20 minutes. The supervisor told me the same information. At this point I contacted a courier company for pick up the next day.
To my surprise the next morning I was forwarded an email from the owner of our company that she received from FedEx:
“FedEx Freight does pickups in Marathon, FL. With pickups in the Keys we send a 3rd party courier to the location in order to pick up the freight for us they bring it back to the terminal in order for us to ship it out”
Thanks Kyke Lovitt Tuesday, January 22, 2013 10:57 AM”

45 minutes later I received an email from another FedEx rep:

“Yvette,
I spoke with my dispatcher and was told that we do service Marathon, FL however we only service this area on Monday’s since it is an extended area. I am so sorry that you have been given so much incorrect information.
Beverly
At this point my opinion of FedEx was lower than before. I decided to email our sales Lily Moreno only to receive the below response:

I will be traveling on business and will be out of town this week from Tuesday, Jan 22nd thru Jan 25th, 2013. I will not have access to email or phone calls. For customer service issues, please call 1 800 GO FEDEX [protected]). For billing issues, please call [protected]. For urgent matters, please email Carlos Manrique: carlos.manrique@fedex.com. Otherwise, I will answer upon my return.
I emailed Carlos and no response. Aprox. one hour later, Lily Moreno calls me and I explain to her the problems. She stated she would call me back, which she did and gave me a booking number ‘MDL221556” and said FedEx freight would be at my facility by 4:00 pm. I asked if I needed an AWB or anything else for driver and was told the driver would have documents. One hour later FedEx rep Carlos called me and again I explained the shipment challenges to him and he stated I did need AWB and he would email me one to complete, which he did only after the driver arrived and departed.
Yvette,
Here is a PDF copy of the BOL for you to enter your shipment information. I was unable to forward it to you from my blackberry earlier. Hope you can use it.
Carlos O. Manrique
Account Executive
Strategic Development
6100 NW 36th Street Miami, FL 33166

On Thursday 24th I received a call from Peggy McDonald telling my freight was sitting in Miami and they had no paperwork for this shipment. You can only imagine how frustrated we were at this time. I explained to her the week’s problems with FedEx & was told my freight would not move until I supply the AWB. I asked Peggy to email me over what she needed and she stated she needed to have another facility pick up the freight as that facility did not handle the shipment and went on to tell me she would call Lily and have a talk with her. At this point I filled out what Peggy sent to me and emailed back immediately.

I was out of the office Friday so Deborah was taking my calls and the following occurred:
On Friday the 25th another call came into our office from a gentleman in a warehouse stating he needed paperwork in order for the shipment to be put on the plane. She explained to him that the paperwork was sent with the package and emailed afterwards as well. He stated he needed a Shippers Export Declaration faxed to him. Due to all the previous challenges and constant changes she stated we would only email it so we would have a paper trail. He was asked to email one to her so we would know we were providing exactly what was needed and could track it. We never received anything from him.

Approximately 20 minutes later another call came into us from Nettie Jones requesting a FedEx Export form. Deborah told her a call came in stating we had to provide a Shipper Export Declaration. The FedEx rep told her that was incorrect – that a FedEx Export form had to be completed. She asked Ms Jones to email one – not fax one to us and it would be emailed – not faxed back. A form was emailed to Deborah which was completed and emailed back at 12:26 p.m. with the following message on the email to Nettie Jones:

Hi Nettie,

Here is the form you requested. Confused as to how a FedEx manager created an AWB without one in the first place.

Hope this gets the shipment moving as the confusion with FedEx has been going on since Monday with this shipment.

At 3:45 p.m. Ms. Jones from FedEx called Deborah again and asked for the form to be completed and emailed to her – stating she never received the one that was sent at 12:26 p.m. earlier in the day. Deborah stated it seems very strange that everyone else received it but her as it was also sent to the owner of our company and another employee. She also had an email receipt that Ms Jones had received it. The email was again sent to Ms Jones.

Over the weekend our customer in Dubai phoned Deborah at home and asked what in the world was going on with his shipment. Please note she explained that FedEx apparently has too many challenges with freight shipments and advised we use another company for his shipments in the future.

Yvette Vargas
IKAROS AVIATION, INC.
12690 OVERSEAS HWY
MARATHON, FL 33050
[protected] PHONE
[protected] FAX
ASA Accredited
Tac2000 Registered
Confidentiality notice: This message is intended for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law and property of Ikaros Aviation, Inc. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender by reply email and destroy or delete all copies of it.

-----Original Message-----
From: Lilly Moreno-Mole [mailto:lilly.moreno-mole@fedex.com]
Sent: Thursday, January 24, 2013 8:40 AM
To: Peggy McDonald; yvette@ikarosav.com
Cc: Carlos Manrique
Subject: Re: Received Fax From: [protected]

Thanks Peggy for your help with this.

----- Original Message -----
From: McDonald, Peggy --- Supv-Operations --- MDL [mailto:peggy.mcdonald@fedex.com]
Sent: Thursday, January 24, 2013 08:21 AM
To: Yvette Yargas ; Peggy McDonald
Cc: Carlos Manrique; Lilly Moreno-Mole
Subject: RE: Received Fax From: [protected]

Here is your express tracking#871336034837and your new booking#[protected]

I have also scheduled the pick up for today and once express gets it you can track it or call the number I e-mailed too you earlier

I did inquire about express picking up in the Keys and was told that they do pick up in the Keys similar to how freight picks up in the keys via a cartage agent

Hang on to the number for express that I provided too your earlier and call them with any of your Express needs

Peggy

-----Original Message-----
From: Yvette Yargas [mailto:yvette@ikarosav.com]
Sent: Thursday, January 24, 2013 10:06 AM
To: 'McDonald, Peggy --- Supv-Operations --- MDL'
Cc: carlos.manrique@fedex.com; lilly.moreno-mole@fedex.com
Subject: RE: Received Fax From: [protected]

Peggy,

Here is the signed copied (2) of our invoice,

Yvette Vargas
IKAROS AVIATION, INC.
12690 OVERSEAS HWY
MARATHON, FL 33050
[protected] PHONE
[protected] FAX
ASA Accredited
Tac2000 Registered
Confidentiality notice: This message is intended for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law and property of Ikaros Aviation, Inc. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender by reply email and destroy or delete all copies of it.

-----Original Message-----
From: McDonald, Peggy --- Supv-Operations --- MDL [mailto:peggy.mcdonald@fedex.com]
Sent: Thursday, January 24, 2013 8:00 AM
To: Yvette Yargas
Subject: RE: Received Fax From: [protected]

Please sign 1 copy of the commercial invoice and I will make a copy

Once express picks up I will e-mail your express tracking# and you can track it

-----Original Message-----
From: Yvette Yargas [mailto:yvette@ikarosav.com]
Sent: Thursday, January 24, 2013 9:55 AM
To: 'McDonald, Peggy --- Supv-Operations --- MDL'
Cc: carlos.manrique@fedex.com; lilly.moreno-mole@fedex.com
Subject: RE: Received Fax From: [protected]

Peggy,

I have completed the documents you sent to me, since the older documents supplied by my FEDEX agent where not correct.

Please advise us as to when our shipment will be traveling and a copy of the new booking number you stated we needed. I will need this to pass along to my customer.

Yvette Vargas
IKAROS AVIATION, INC.
12690 OVERSEAS HWY
MARATHON, FL 33050
[protected] PHONE
[protected] FAX
ASA Accredited
Tac2000 Registered
Confidentiality notice: This message is intended for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law and property of Ikaros Aviation, Inc. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender by reply email and destroy or delete all copies of it.

-----Original Message-----
From: McDonald, Peggy --- Supv-Operations --- MDL [mailto:peggy.mcdonald@fedex.com]
Sent: Thursday, January 24, 2013 7:36 AM
To: Yvette Yargas
Subject: FW: Received Fax From: [protected]
Importance: High

Here is the darker express bill

and other thingf is that thier costomer not good treatded in islamabd bye

hi im from afghanistan i apply for uk visa but uk embassy in islamabad there is many problem i got first in bus who one thieft my pocket visa fees and the other think is that police comes over so plz fedex office transfer to peshawar there police is good thanx.

PLEASE KINDLY LOCATE MY SHIPMENT WITH AIRWAY BILL NUMBER [protected]
IT WAS BOOK IN NEW DELHI INDIA
BOOKING DATE WAS 05/02/2009
DESTINATION LONDON,
IT HAS NOT BEEN DELIVERED.
SIR, I WILL BE VERY HAPPY IF THE SHIPMENT IS DELIVERED.
THANKS FOR YOUR KIND COOPERATION

hey sommerset, i have a tissue so you can blow your nose and wipe your eyes. get over it.

The exact same thing happend to me about two months ago and Fedex called me a liar. I am so mad from the call I got today Im thinking of sueing them ... What did you do? (My package was about $200 so Iam pissed off to)

well, well, well, I got the EXACT SAME story . It was put inside the screen door, you know what? I dont even have a screen door! The traffic was heavy that particular day and I am sure my $115 package is in the garbage somewhere and all I am getting is the runaround on my reimbursement, the shipper is filing claim but he said it was up to fedex to make the final decision, well, after reading these comments I guess I am out my money and my trouble and leg work trying to get my money for something that isnt even my fault. All I want is my package, not the runaround. I will never use fedex again, I am "FED" up with their sorry service.

I totally agree here. I wanted to send a new year's gift; paid $400 for the gift and nearly $300 for the shipping via FedEx. The guy at the counter even wanted to charge me for taping the box, what a shame! Luckily I had my own tape for that. He explicitly said that it is GUARANTEED to arrive on Wed., Dec. 30th. Right after leaving FedEx, I went online and it already showed the estimated delivery date of Jan. 14. Today is Dec. 31 but, of course, no delivery attempt has been made yet and the "business is closed" for the holiday. Just another example of how FedEx steals money by simply lying to their customers. No wonder they don't feel the "crisis" whatsoever!

Fedex Russia are the worst - tell everyone that they should not use fedex Russia- only UPS . Much much better.

Once i got a package and they wanted 500 USD to free it from customs . i am not talking about the custom taxcost- that i should have paid separately . i am talking about their service only in the customs!. I could have bought flight ticket and bring it myself and that would have cost cheaper.

It's the same all over. I had a $450 home floor polisher drop shipped a customer from Cleveland to Tennessee. The driver 'said' he delivered it to the wrong address & couldn't get it back. The shipping company didn't put a declared value on it so Fed Ex said they were only legally liable for $100! That driver is now polishing his floors or selling it on Craigslist & I'm out $350!

Customer service was rude & they are willing to lose $500/wk in shipping fees to save $350. Somebody here will be running for Congress soon with these business practices.

[censor] fedex serviecs

If you think FedEx is not good in North America, come and see how is degusting in New Zealand (like almost everything else).

They only deliver only from 9-5 and expecting people sit down in their homes, waiting and hoping you will deliver their mails. If asking for delivery to their office address (obviously they work during business hours), they shamefully ask them to pay extra money! A total appalling practice and client service is so poor, impolite and unprofessional.

I had a package that I had to I finally receive it 3 days after the first delivery attempt, after making 7 calls, a false promise of a delivery on the second day - but never received, help the incompetent driver to find a straightforward address, and finally go to the end of street to pick up my package at the last minute at the end of the third day after 5 pm.

In short, FedEx NZ is a total disgrace. Shame on them.

ok let us see what will be the effect of our complaints

AA.
my name is M Babar Khan
I am from Mughal pura Lahore Pakistan
I want to know about the price of getting a parcel of nearly 1 kg from London to Lahore.
for this I have been trying to callatyour office0425759908 but no response
I ahave been phoned for at least 50 times and then left voice message
but no response
I want to know is this the way to success for both of us?