Pasha Hawaii
Reviews and Complaints

I've had good success with Pasha Hawaii. It takes more effort to go through than ***, but I think it's worth it. It doesn't cost more now, it used to be $1147 to ship a car from the Mainland to Hawaii. Matson used to be cheaper, now they are both the same or very similar.

I lost my vehicle and suffered financial injury due to Pasha's inability to deliver my vehicle in the estimated timeframe. Pasha lies, communicates poorly, gives themselves an out (we don't guarantee delivery dates), and has no regard for you at all. Avoid at all cost unless you want to suffer financial loss, ulcers, and emotional duress. Pasha is a demonstrated failure! Pasha accepts no responsibility for causing you financial and physical injuries as documented in the poor reviews and Pasha's horrible responses. Surprise!

On June 2, I booked to ship my motorcycle from San Diego to Hilo, HI. I can't get in touch with anyone using the phone numbers provided. No one calls back even after leaving messages. I can't figure out how to cancel. I paid $760 and now I can't ship my bike. I'm really mad.

I booked my car shipment with Hawaii Car Transport and it was sent via Pasha Hawaii. My car never made it to *** and it's been a whole week now, but they still don't know where it is. I can't get anyone to give me an answer and they haven't compensated me for losing my car.

I shipped my car from one state to another. Pasha sent it to their port in the destination state. It arrived 5/31. They had told me it would take 2 or 3 days to offload it and bring it to the local facility for pickup. It is now 6/22 and the car is still not available. I've called and spoken to customer support several times but they have no idea where the car is or when it will be available for pickup. The order number is RN135917.

I just shipped my BMW from Honolulu to Denver with Pasha Hawaii, and boy was I disappointed. It cost me a whopping $2,800, but when I finally got my car in Denver, I noticed something was terribly wrong. The gear shiftknob was completely torn off, taking the wires and leather shift boot with it. Can you believe it? That's over $300 worth of damage right there!

Naturally, I did what any reasonable person would do and filed a claim with Pasha. I followed all the proper steps, uploaded all the necessary documents and photos, and then I waited. And waited. And waited some more. Weeks went by, and still no resolution from Pasha.

Finally, I received a response from them, and you won't believe what they said. They denied my claim completely, stating that "interior damage" is not covered by their policy. Are you kidding me? So, according to Pasha, it's perfectly fine for their employees to intentionally rip off my shiftknob and get away with it? That's just outrageous!

I have to say, Pasha Hawaii is a terrible business. It's absolutely disgraceful that they operate in a regulated industry. I wouldn't recommend them to anyone. Stay far away from this company if you value your belongings and expect any sort of accountability.

I shipped 2 cars between states. Both cars got damaged and Pasha Hawaii Group won't admit fault or pay for repairs. Today, they accused me of lying on the receipt form. I tried to contact the owner but no luck. They insist the cars were fine and a yard worker tried to assist, admitting to leaving my truck's ignition on, which harmed the ignition, battery, and distributor. They even left it idling, causing overheating. Truck repairs cost over $3000 and replacing the grill for my Mini was $250. I sent them repair receipts for both cars and a statement from the yard worker about the ignition issue and resultant damage.

I used Pasha Hawaii to ship my car from Honolulu, HI to Dallas TX. While my car was in transit, I called Pasha every now and then to check on its status. On May 27th, I was told over the phone that my car was scheduled for the next truck from CA to TX. The guy on the phone said I could pick it up starting from June 1st, and I had to get it within five days to avoid extra fees. I didn't receive any other updates or messages, so I bought a plane ticket to fly from my place to Dallas on June 2nd. When I got there, I found out that my car hadn't arrived, even though I was told it would be there and that I could make an appointment to pick it up. I had bought a one-way ticket assuming I would have my car, which meant I had to spend a night in a hotel and take a bus home the next day.

I went to get my car on Wednesday June 8, 2022 'cause someone from Pasha called me to set up an appointment for 10:30am. When I got to the *** place at that appointment time, they told me my appointment was a mistake and my car ain't there. So 'cause I flew all the way from ***, I had to stay the night at a motel in LA 'cause the *** place said my car would be there tomorrow morning. So on Thursday June 9, 2022, I made an appointment at 7:30am with Pasha to come in at 1pm. But when I got here at my appointment time, the *** place told me my appointment wasn't made and they ain't received it. So for the past three hours, I've been tryna call Pasha and even though my car is at the place, I can't get it 'cause Pasha ain't answering and my appointment, which they confirmed on the phone, ain't there.

After I signed up online and paid to ship my car from Oakland, California to Hilo, Hawaii, I called the Oakland terminal to schedule a drop-off time for my vehicle. They informed me that the next available ship wouldn't be until March 11th and that I would need to pay $25 per day for storage. This charge wasn't mentioned in any of my paperwork or on their website, so I believe they misrepresented their fees. I explained to Abel that I couldn't change my plans due to pre-flight COVID testing and the fact that I had to fly out of Oakland on Tuesday, February 23rd. In response, he offered to refund my money. However, since I was already stuck in this situation, I decided to go ahead and pay for the storage. But then Abel informed me that I needed prior permission to store my car and he wasn't sure how long it would take for me to get that permission. Due to their lack of cooperation, I chose to cancel my booking. Abel then informed me that it would take 7-10 business days to receive a refund, and there was a possibility of a cancellation fee. Meanwhile, I couldn't ship my car with another company because Pasha was holding onto my funds. Despite speaking to two different customer service agents, my request to speak to a supervisor went unanswered.

Loss of accountability and inability to deliver my vehicle shipped from Hawaii. I turned in my vehicle in Hawaii in perfect condition, with all required documentation. The car was loaded and shipped from Hawaii on 25 May. The ship arrived at its destination on 31 May. According to their website, pickup appointments should be scheduled shortly after arrival. However, I have received no direct communications regarding my vehicle's location or status. The initial pickup window was set for early June, but after inquiries, I was told it would be delayed. It is now mid-June and I still have no confirmation of the status. I am out hundreds of dollars, staying in a hotel, waiting for my vehicle. When calling the shipping company, they report high call volumes and offer a callback, which often comes late in the day with no resolution. The company's actions to consolidate shipments have resulted in additional costs for me. I demand a full refund! I have been incurring hotel expenses since early June. As a military member, my time is limited, and I cannot afford to wait indefinitely or return at their convenience. The service and communication have been unsatisfactory.

I shipped cars with Pasha twice, once from *** to Oahu and the latest one from Oahu back to CA. I had issues both times. I paid for the shipment of two cars since it is hard to know when vehicles will arrive at your destination if they are shipped through military channels. Since I needed the car ASAP and Pasha gives you an estimated time of arrival at the destination, I decided to go with them once again. On 1 JUN 22, I picked up one car at the ***, *** location. I noticed that the front license plate area had some damages. I told the guy doing the inspection about the damage but he said to bring up the issue with Pasha since they are a different company. Its 9 JUN and I am still waiting for Pasha to contact me about it. During that time, I also received an email from Pasha stating that the warehouse in ***, *** (which is a different company from Pasha) was full and although my second car had arrived at the port on 22 May 22, they could not tell me when my car would be ready for pick up (the email stated about 2 weeks). Today, 9 JUN 22, Pasha calls at night to tell me that my car is ready for pick up and that I have until 14 JUN *** $25 for each day the car remains at their location. I wouldve been able to pick up both vehicle if this issue wouldve not happened. I waited in CA area a few more days after 1 JUN 22 but couldnt wait more and had to move forward to *** for a military training. Now I am stuck in KS without being able to pick up the car until 27 or 28 JUN 22 so about $325 in extra charges plus the expenses of having to fly to CA to pick up the car. The least they (Pasha/Warehouse in CA) can do is to waive the storage fees since the problem was created by the lack of storage capacity to support operations.

I paid Pasha to transport my ATV to Kauai. I dropped it off on May 5th. The last week of May, I called Pasha to check on my shipment. They said they released my ATV to a third-party shipper for transit to Kauai on May 30th. After weeks without updates, I called Pasha multiple times without success. On June 14th, I reached Pasha, but they were unsure of the ATV's whereabouts. They later said the battery was dead and it wasn't loaded. Initially, I was told the ATV would be on a skid, but it changed to roll-on. Pasha assured me it would sail on June 16th. On that day, I couldn't reach Pasha, so I contacted the third-party shipper, who informed me they never got my ATV and a new booking was made on June 15th, with arrival set for July 18th. Pasha had misled me, tried to blame the third-party, and I was unsure if my ATV was protected from the elements. While writing this complaint, Pasha claimed the third-party was lying and promised a supervisor would discuss reimbursement, but I never heard back. It's been over two months, and now I'm told to wait another month. I'm concerned about potential damage to my ATV from prolonged exposure and suspect Pasha might be hiding something.