Temco Logistics
Reviews and Complaints

This is the worst experience I have ever had and I will NEVER purchase any appliance ever again from Home Depot. When I arrived at my rental house, I asked the driver if he can wait just 5 minutes for my tenant to arrive and he said that he has other jobs that he needs to go to and refused to install the stove unless I open the door to let him in. I reluctantly let them in without my tenant's presence. He started to install the stove without asking me to inspect it and I then told him to wait until I inspect the stove for damages. He said again that he has other jobs to go to and didn't have time but I inspected the stove anyway. As I inspected the back of the stove, the second worker said there's no damage on the back and if there were any, no one would notice it anyway. As I argued, the worker refused to install the stove. That's fine with me. The worker was in a haste and careless in installing the stove and I didn't want to risk him damaging the stove anyway.

I cancelled with Home Depot and purchased the same stove at LOWE'S and the difference was like night and day. They were careful and patient and immediately asked me to inspect the stove for damages, if fact, they inspected the stove as well. As I made my complaint with Home Depot, the Home Depot rep said Temco is a 3rd party vendor and they're trying to get rid of them and use their own employees. For their sake, Home Depot needs to do this ASAP, otherwise, they will continue to lose more customers. Read the other 1 star reviews of customers who say the workers try to find any excuse to NOT install the appliance. The comments are TRUE. Don't have appliances installed through Home Depot until they get rid of Temco!

Hello, we ordered a fridge from Home Depot and paid for our fridge to be delivered and for our old fridge to be picked up by Temco.

This was the second attempt with Temco to remove and replace the fridge we purchased about a month ago. They first stated they could not install due to not being able to disconnect water valve which may cause a leak. We hired a plumber to fix the issue the next day. When the manager stated they would come out in two days.

Second attempt now two weeks later. Temco workers came two weeks later after several calls (over 5 attempts )to speak to a manger who denied an override to expedite delivery services. After being told by Diane the manager that they would come within two days. Customer service gave us the run around and stated no supervisors or managers were available . On second attempt delivery drivers came and said they did not want to take out or replace our new fridge. Due to a narrow hallway when the LG we bought years ago is bigger than the Samsung refrigerator we recently purchased. They would not even bother moving the fridge we paid them to remove-( stating that is not their protocol) Which is fradulent! We had to hire movers to move both items which were done in less than an hr. While Temco has stole our money and did nothing to help with the issue. But basically stole our money. Do not use this company or delivery service from Home Depot. Horrible service! Fraudulent ! They did not even call us to resolve the issue meanwhile it has been over 4 weeks and they are still giving us the run around.

The worst business I've ever dealt with; they're so bad that they inspired me to make my first report to the Complaintsboard.com. Our dishwasher that we ordered from Home Depot never arrived on the first scheduled delivery date, which was confirmed the day prior and even that morning when the delivery folks (Tempco) missed their 4-hour window. No calls to explain what happened or to reschedule. I had to call Home Depot myself to reschedule the delivery. I was also advised by Tempco customer service that a manager would be calling me. Never did. For the second scheduled delivery, the delivery guy arrived and on the phone. He told whoever was on the other line that he would "be there in 30 minutes." We thought that was strange given we had paid for installation and that time table didn't seem possible. He then got off the phone, looked at one of our pipes and said he couldn't install the dishwasher b/c we had a copper pipe. Then he claimed it was too corroded (even though it hardly was). My husband asked him to hang on a second so he could get his wife (me), and instead of waiting, he just bailed, leaving the new dishwasher in our garage without our permission. I called him on his cell, which I had b/c he called me before the delivery, and told him to return to pick up the item as we weren't accepting the delivery. I could literally see his truck half a block down. He then hung up on me and drove away. Amazing that Home Depot does business with these folks. The worst customer service and they don't even get the job done to boot. We cancelled our order and will never be doing business with Home Depot or Tempco Logistics again.

! HOME DEPOT & LOWES BUYERS BEWARE ! I purchased an LG dishwasher from HD in May with a TEMCO delivery for 29 May. Delivery team was on time but they damaged the drain hose upon installation which I did not know until I started getting an error code about a week later. Called Temco to report damage and they sent another team out to inspect. That team confirmed that the drain hose was damaged and because the hose comes attached from LG they could not repair so down I went the rabbit hole trying to resolve with the Temco monkeys. Call after call after call speaking to incompetent customer services reps, supervisors and managers; all promising to call me back with a resolution; never happened. Now 2.5 months later I gave up and went straight to HD where I purchased the unit. HD did the RIGHT thing, came by today to pick up the damaged unit and provided me a full refund. All HD personnel I spoke to said that due to all customer complaints they are ending their contract with Temco but that it may take a while. As an FYI, Temco manages HD & Lowes appliance inventories and deliveries, no exceptions. So if you can't pick-up your appliance directly from HD/Lowes storeroom the Temco monkeys will be delivering your appliance. And because they probably already know HD is about to dump them, they won't have a care in the world on the quality of service they provide you on delivery, installation and if necessary, problem resolution. As a Logistician myself I can say that this company should NOT be in business. I still need a Dishwasher so now have to go to either Best Buy or Howards since I heard they don't use Temco (I will verify just in case).

I bought an LG washer and dryer through home depot on Feb XX XXXX, it was backordered and delivery for Tuesday March 30th.

The 30th came and they said it was out for delivery between 12pm- 4pm, took the day off work so i can be there for delivery. Waited all day and no one showed or called, so i called Home depot and they apologized for the mistake it was pinged for the wrong address and they will try to make a delivery for Thursday April 1st 7am-11am. Once again took the day off work to be there for delivery.

11:30 am came around and once again a no show, called them said they attempted but couldn't find the address, gave them details on how to find the place and confirm the address and this point i was starting to get frustrated. So they told me they would try for Saturday April 3rd but no guarantees because that is local delivery only if no contact on friday it would be guaranteed delivery Tuesday April 6th between 8am-12pm.

Well as iam writing this it is currently April 6th and still no washer and dryer delivery. This is now the 3rd day i took the day off work for the delivery. He called at 8am to make the delivery by 8:15am and i missed the call by 1 minute, let me just say the voicemail he left was very hard to understand with alot of static and the phone number he said to call back was hard to hear. Finally got the right phone number to home depot at 8:18am and they said the driver had already tried and was to far away to turn around. He never attempted, i was outside waiting and never saw a truck.

They now want to make a delivery for the following Thursday. At this point i have called and yelled them to voice my complaint ive wasted days off work and still no delivery.

Extremely frustrating experience with this company as contracted delivery for Home Depot. I'm canceling the order and will no longer shop appliances at Home Depot. I purchased a refrigerator from Home Depot in Seattle with a long morning delivery window. I received a call around 7:30 letting me know they would be arriving in 30 minutes, so I set down my phone and started to take all the items out of the refrigerator and freezer and put them in the garage in preparation for their arrival while the whole family was having breakfast prior to school. At one point I looked out the window and noticed a delivery truck leaving the house and shortly after received a call from Home Depot that the delivery driver was unable to deliver the refrigerator and waited for 15 minutes. The delivery driver didn't come to the door to notify me of their arrival or ring the doorbell; they just waited in their truck outside before leaving. I checked my phone and they did call me at 7:58am but I was busy taking all the items out of the refrigerator and had set my phone down. If they had simply knocked on the door one of 5 of us would have heard it and answered the door. It's ridiculous that the delivery driver was too lazy to walk to the door and knock or ring the doorbell. The customer service at Home Depot were unable to reach the delivery company and contact the driver to come back and deliver the appliance to us, and their customer service line said that they were closed even though it was within the hours of operation. I'm shocked that Home Depot continues to use these contractors to deliver their appliances. I will no longer shop at Home Depot for appliances again and recommend that you do not either.

Temco Logistics investigator is not helpful. she is making it hard for the customer to get resolution to the problem incurred by their people. I bought a dish washer through Home Depot and made arrangements for it to be delivered. The delivery person came and and took out our old dishwasher before they will install the new one. After attempting to install, the guy found out the new dishwasher is defective so he ordered a new one, but I did not know the delivery guy touched the water valve connector and forgot to shut it down. After the guy left , I also left for Doctor's appointment and when I came back in the afternoon, I was surprised to see water on the kitchen floor. Because I have no idea how to fix it, I did not touch it and called Home Depot right away to send someone to fix the water connection, but took many hours before they sent a plumber and the kitchen cabinet flooring was soaked with water. So I started to filed a complaint as the water weakens my kitchen cabinet floor and I was referred to Sedgwick, HD's claim administrator and submitted the complaint and said that Tempo Logistics will call and send someone to fix it. But to my surprise, the lady investigator (as she described herself) was asking for too many evidences. Why not just send someone to my place and check the condition of our kitchen cabinet flooring or ask the delivery person about what happened or HD plumber...the investigator also said that they need the evidence to start the process. I feel like we are treated unfairly ..we are the victim of a mishap but they keep delaying the process. I do not deserved this. Until now there is no schedule when they are going to replace the dishwasher. My rating for Temco Logistics is below 1 star.

IF I COULD GIVE ZERO STARS I WOULD! This was the worst experience I have ever had when dealing with a third party delivery company. A team of three installers came to my house to install a dishwasher. All of a sudden two left leaving one guy who's English was limited, to say the least. When I asked where they had gone he said, "go deliver three house." ? Now his broken English would not have been a problem if he hadn't encountered difficulties installing the dishwasher. All he could communicate to me was, "too big, see this little (pointing at my old dishwasher), this big." Are you kidding me! I asked if I should return it he did not understand me. Together, my husband the installer, and I carefully pulled it out and tried again and guess what it fits. And guess what, it fit, amazing. Meanwhile, the rest of the posey should up. One guy took away my old dishwasher. Leaving behind a huge puddle on my wood floor and under my china cabinet. Taking six bath towels to soak up the water. Mind you I have tile floor everywhere from my kitchen to the front door. But, this guy takes the old appliance through the dining room. When I freak out on the guy for spilling water and yes, I freaked out. He let me know that happens all of the time and that it's my fault because I did not empty the dishwasher of all water. Huh? He informed me the company only does disconnecting, connecting, and haul away not emptying. I called the company to complain but the man who answered the phone who claimed to be a supervisor said it was my fault and it was common sense to empty the reservoir. I told him I did not even know where the reservoir was and he explained he did because he works with appliances. The thing that makes me so mad is the fact that the guy could of cared less about making a mess. He was all about blaming me.

I have been doing business with this company through Wayfair and Home Depot since January 10. It took 5 different washers and dryers before I received one that actually works properly and that one was received at the end of May. I had also purchased ranges during the same time period and I am still trying to get one that is not dented or have other things wrong. The final straw began yesterday when they were to deliver the next range between X:XX-XX:XXpm and at 1:15pm I called since it had not arrived. The guy told me it was never put on the truck because it came after 7:30am when they load but I had received a message the day before stating it was coming. I called GE to complain and while on the phone Temco representative called and told me it would be delivered today, 7/15/XX X:XX-XX:XXpm, so at 1:30pm I called and they did not put it on the trust AGAIN. I hung up the phone and spoke with a manager at Home Depot and waiting for them to contact Temco. This is the worst company I have ever had to deal with. They are totally unprofessional, they do not check the products BEFORE they send the drivers out, I do not understand why they think people will accept damaged goods all the time, unbelievable! They should not be in business. No one should have to deal with something like this for such a long period of time. They expect you to just wait at home for them for 4 hours and do not have the courtesy to call and say anything so you are not wasting your time, totally unprofessional! Unfortunately, this is the only delivery company that Home Depot is working with but I am going to send them an letter also. I know I am not the only person this is happening to and I hope if enough people complain they will get a different and hopefully a better company to service their customers! If I would give them -0- stars, I would.

I was scheduled a delivery between 8:00am-12:00pm on November 18. I kept checking the status on the website and the entire time it keeps saying 7 deliveries ahead. After continuing to check and calling at around 11am, an hour before my delivery window closing, they said they could get a hold of the delivery team and they weren't sure why it was not updated on the website. Finally when the window closed at 12pm it was updated to "6 deliveries ahead of you." At that point I called again since the delivery window had closed. Again, I was placed on hold after waiting 20+ minutes only for them to tell me they weren't sure what happened and placed me on hold again. To make matters worse, they again said they weren't sure what happened but they couldn't get hold of the delivery team and that at that point all they could do is reschedule my delivery for a week out! Mind you, it was not the first time it was rescheduled! The original delivery was supposed to be on October 3rd! (More than a month before their dialed 2nd attempt on November 18. I spent over 1.5 hours on the phone in delivery day trying to get answers and just get my refrigerator delivered but they were not helpful and gave me the run around. I had no choice but to reschedule since they clearly weren't going to honor the delivery day. I had to make arrangements again and once again the website is not being updated on today's delivery and I'm on hold with someone from Temco Logistics and continue to hold after going on 18 minutes. At this point I may have to cancel my refrigerator order all together. What good does a new refrigerator do me if it's sitting in some warehouse getting damaged. It's been over 60 days that I ordered my refrigerator and with the delivery delays I'm over it. Absolutely ridiculous and never got a call back from a supervisor. I highly recommend you DONT USE TEMCO LOGISTICS! I will also be escalating with The Home Depot as they are using a delivery service that's useless.

We ordered a fridge, dishwasher, microwave, and stove/oven from Home Depot and they were delivered by Temco Logistics. All units were delivered at once, but during the first delivery, the delivery crew dropped the fridge door scratching the stainless steel and making it so the door water system couldn't be set up. They told their Temco team what happened and left the fridge as a lender fridge until a new one could be replaced. We waited an additional month for the new fridge to come, and when it came today, that unit came dented. After waiting for an entirely new unit for an additional month+, we were forced to accept just a new fridge door, which we could have accepted the week after the first delivery. The reason I wanted an entirely new unit is because I wanted to ensure that since I paid to purchase a whole, correct unit, that it came correct the first time and would therefore likely last longer. I am so disappointed with Temco Logistics. Additionally, when Temco arrived the first time to install all kitchen units, including the dishwasher, they notified me upon arrival that they would not be able to install our dishwasher because we have plastic water shutoffs under our sink for the dishwasher, and they would only install if the shutoff valves were metal or copper, causing us to call an emergency plumber on the weekend and pay an additional $280 to have a metal shutoff installed so we could have our dishwasher installed. They told us this was their company policy, but that information was not included anywhere on Home Depot's install info. When the plumber completed their install, while Temco installed the dishwasher, the installers bumped the sink pipe under the sink breaking a pipe attachment. They said they did not have a piece to replace it, so it was up to us to replace the piece ourselves. So disappointing! This process has been nothing but frustrating! Overall, I do not plan to order appliances from Home Depot in the future if they continue to use Temco Logistics. I would give them zero stars if I could.

This is what I know: Home Depot contracts Temco Logistics for customer home deliveries. On July 1st, purchased a dishwasher and a refrigerator from home depot. Home Depot scheduled the delivery for July 20th. On July 19th, I received a call that my delivery was rescheduled for another week due to an "overload" at their distribution center. The agent explained that an overload is not a backorder, but rather a situation where the merchandise is sitting in the warehouse in their Pomona location, but they do not have enough workers reporting to work to deliver the items. On the day that the delivery was due, a crew showed up to pick up our old refrigerator. They said the new refrigerator was scheduled for delivery later in the day. The new refrigerator did not arrive. When I called Temco, an agent stated that we had received the new refrigerator and dishwasher. I shared with them that the delivery documentation we signed off on was only for a pickup. I provided a copy of the paperwork for their review and it clearly stated that it was only for a pickup and not delivery. What happened next was a surprise. The agent I spoke to stated that Temco did not have my items in their warehouse. They stated that I would have to contact the manufacturer and resolve the issue. I decided to go to Home Depot on 19th in Upland, CA, and see if they could help me. A sales agent named Cowboy did a great job of contacting the manufacturer and getting a credit issued on our credit card. Unfortunately, we had to pay the card off before we received the credit. So now we do not have access to the funds we used to pay for the refrigerator and the dishwasher ($4000). The good news is we went to Best Buy and purchase the same items, for less, and had them delivered in three days. Conclusion: Do not purchase home appliances from Home Depot if they are being delivered by Temco. If you look at all the comments that have been posted by other customers regarding Home Depot's ability to deliver through Temco, you will have a better idea why I am giving this advice.

This company inspired me to write my first Complaintsboard.com review. They crossed the line and people should know. We ordered a washer and dryer from Home Depot and Temco was responsible for delivery and installation. 1st attempt: they did not knock or ring the doorbell. They just left a note saying that they missed us, which is a bunch of bs because our whole entire house was home and waiting for the delivery. 2nd attempt: they could not install because we did not have a stacking kit. I then ordered one and rescheduled for them to come back. 3rd attempt: we received the stacking kit, but now they said that the stacking installation was not in the work order so they can't install. I called Home Depot and they said that the issue has been resolved and that they will install on the next delivery. 4th attempt: they still refused to install because apparently the stacking installation is still not in the work order. I called Home Depot and they said that the stacking kit is indeed on the work order. I had Home Depot send me a copy and it does include the stacking installation so I don't know why Temco does not have it on theirs. 5th attempt: I've lost confidence up to this point, but hey Home Depot said that there shouldn't be an issue this time around. The delivery guy arrives and guess what, he still refused to install because the stacking installation is not in their work order. Unbelievable. I knew that this would never get installed by this company so I requested for them to just leave the new washer and dryer with me and I would just hire someone else to install. When they unboxed the units, both the washer and dryer were damaged. There were huge dents on the side of both units as if someone kicked it in. This is completely unacceptable. I told them I'm not taking these damaged so I had them take the units back with them. We did not want to order a replacement from them so are cancelomg our order with Home Depot and are trying our luck with Lowe's. This processed dragged out almost 7 weeks and was a waste of our time. I would not recommend others ordering from Home Depot if it requires delivery and installation from Temco.

The worst experience with Home Depot, ever! Ordered Dishwasher on Nov 26'20. Delivery delayed due to COVID until Jan 9'21 (understand, no issues). For context, HD subcontracts delivery, installation and demo (DID) to 3rd-party company called Temco Logistics.

1. Get call from automated system saying delivered delayed and pushed until Jan 16 (ok, understand).

2. Get call from Temco Logistics on Jan 15 confirming DID for next day, Sat Jan 16. The morning of Jan 16, Temco calls saying they can't make it. Delivered to be rescheduled until Jan 24. Reason - "driver fell sick. Sorry."

3. On day of new delivery Jan 24, driver calls, schedules delivery, but misses 4 hour-window. We were home so ok, whatever but over 6 hours late, making us wait. Delivery truck shows up with broken Dishwasher! Brings it out of his truck, looks at it and says, 'we should have checked before loading. Says not my job, guys at the Warehouse messed up." Takes it back. New delivery scheduled for Feb 6th.

4. A 4-hour window established the night before, same drill by Temco Logistics. Driver calls in the morning and confirms - says he's on his way and will be there in 30 mins. After 2 hours of wait beyond scheduled time, someone else calls sayings driver had flat-tyre and can't make it. Sorry. Delivery rescheduled for Sat Feb 13.

5. Day of Sat Feb 13: Guys show up finally but do a terrible job. First, they say: my work order only had delivery (not installation, demo and overhauling old D/W). When I show them a printout of my order, they say "not my job" - it doesn't say it on his work order. I called Temco Logistics immediately and sort it out. They agree and start rushing, leading to forgetting to install the insulation that came with the D/W and spread water all over my floor. When I bring this to their attention, say "not my job." By now I'm frustrated to request them to at least finish doing the basic installation. They agree but refuse to do a demo and clean the mess left behind.

6. I call HD informed them about my experience. Rep apologies on the phone and promised to send a different vendor to fix the installation error and perform demo. Appointment schedule for Sat Feb 20. As feared, get a call from Temco saying we'll be there on Fri Feb 19. I clarify the date and they agree for Sat Feb 20 but say their work-order only shows "install repair, no demo." Ask me to call HD.

The ordeal hasn't ended...

HOME DEPOT DISHWASHER NON-DELIVERY FROM TEMCO LOGISTICS

May 1: delivery rescheduled to May 7 due to an "emergency" with the driver

May 7: delivery not fulfilled. Drivers, who didn't speak much English, took out the bottom plate on the old washer and said it is bolted to the floor and they cannot remove it.
They were asked to wait until my tenants contacted me, but left and took the dishwasher after being asked to leave it. Their paperwork at the office showed they had done a "drop off" only. First lie.
I spent 2 full hours on the phone trying to reach the delivery company to tell them to return the washer to the condo. The first time I got through, I was told they couldn't get ahold of the deliverers and would call me back. After not hearing back, I called again. Tried 8 times to call back, but their automated answer says their phone isn't set up for voicemail. I also texted.
I finally got ahold of a live person, and after being put on hold for long time twice, and being told they dropped it off and left it, which wasn't true, she finally talked to the men who said they had the washer. She first said they had left it, that the paperwork said it's drop off only, not true, then said they couldn't install it because it's bolted to the floor. I asked for them to return to the condo and leave the dishwasher there, but she said they couldn't do that now.
New delivery time is not for another week!

May 13: I hired someone to remove the old dishwasher, which was done Thursday, the night prior to delivery.

May 14: They were supposed to arrive between 1:30 and 5:30, but no call from them and they didn't show...My tenants waited until 6pm. When I called the following day, I was told the paperwork says they showed but site wasn't ready, which was a lie.
She said this would be reported to management.

May 21: No deliverycalled at 8am saying the machine had been damaged and couldn't be delivered. New one won't be available until July.
Tried calling HD many times to cancel the order, then disputed the charge on my cc.

May 22: Called Temco Logistics, explained the latest, and suggested she have someone check the actual dishwasherI think they're lying about it being damaged and their drivers are untrustworthy. She told me she would report this to management.
I have now purchased a dishwasher from another company and disputed the Home Depot charge with my credit card company.

May 23: I used live chat on Home Depot's website to cancel my order. Nothing has happened yet today, so we will see if I actually get my refund.

I told the woman I would be reporting the last 3-week nightmare to Complaintsboard.com, but I don't think she was concerned. After reading some other reviews, I can see why. Nothing changesHome Depot continues to use them, regardless.

Temco Logistics a contracted delivery service of THE HOME DEPOT. I hold Home Depot just as responsible for the $15,000 of damages that occurred to my home and property on Jan 12th 2021. I ordered a new dishwasher and range from the Home Depot and my items were delivered by Temco Logistics. On January 12th, My adult children and I were sitting in the living room visiting, waiting for the delivery truck to arrive as scheduled. All of a sudden the house began to shake, there were crashes like an earthquake. I was saying what is that?! looked outside to see the Temco Delivery truck backing into our Cable/Power lines! My son ran outside to get the driver to stop (they were oblivious and would have kept going!) We realized our power pole was snapped in two- roof, ripped apart and later discovered chimney cracked! Portland General Electric (PGE) advised me to turn off the power because it was the lines holding up the pole. Temco acting very un-alarmed by the situation. The Home Depot didn't have a clue how to handle the negligence of the trucking company THEY hired!
PGE sent out 7 guys and 3 trucks to repair the pole and lines. This bill was $8000! I had a roofer come and give me an estimate to repair the roof $2000! and at that time the roofer noticed my cracked chimney. I had a Mason come out to do an estimate for the Chimney $5000 to repair! The Home Depot told me it was "out of their hands" since it was the delivery company that made the mistake. I spent WEEKS trying to get Temco to give me answers. PGE also had a part to play in thwarting my home repairs because instead of billing The Home Depot or Temco Logistics they sent the bill to our Local Cable Company! This has been a huge problem for me to resolve on my 2 days off per week. Every Tuesday and Wednesday for the last few months I have spent trying to get answers, trying to get re-imbursement! I paid for the roof damage out of pocket since I did not want the attic exposed to the elements and pests. My local Home Depot was absolutely NO HELP and referred me to the generic 1800# they give to everyone else! After months of phoning and e-mailing Temco Logistics (the person assigned to our case was unfriendly at best! She did not answer any questions directly and waited 1-2 weeks to respond- I'm not even sure she read the emails or listened to the messages I left, since there was no legitimate answers to my questions). Finally, I heard from The insurance company representing Temco. I have not received resolution (today is April 6th) but they did send out an adjuster Saturday to review damages to our chimney. I expect full payment so we can finally get our chimney repaired. Our woodstove is our ONLY source of heat! I WILL NEVER BUY ANY APPLIANCES from The Home Depot AGAIN! this was entirely a waste of my time and energy. The Home depot absolutely does not value their customers or customer service. and Temco Logistics is not a trustworthy delivery company.

Our Washer that we bought online from Home Depot should have been delivered on Apr 2nd by this company. We paid Home Depot the extra fee for the hauling away of our old washer as well as the installation of the new washer. Our order also reflected the information that there were stairs involved in the delivery because our laundry room was on the second floor. Delivery Appointment process and Personnel at Temco Hayward Office we talked to that confirmed the deliver date were all very courteous. No problem there. The first of the many issues was on the actual delivery date. Their two-person delivery team arrived on time but did not unload and deliver our washer. They said that because we we did not have a Washing Machine Draining Pan installed, they couldn't haul away the old washer and install the new one. This was news to us since we weren't advised by their delivery team in advance about this. We would not have known what we didn't know. They (delivery team) advised us to purchase one and they'd install it when they come back for the re-delivery. We said not a problem. Husband ordered the Draining Pan as soon as they left that day and it arrived on Sunday, Apr 4th. When we called Temco Hayward to schedule the re-delivery date, we were given today, April 13th. So today came, a different two-person delivery team this time. However, we are still without the new washer. The second of the two issues was the fact that they said we didn't have a Draining Pan when it was literally leaning against the wall adjacent to our existing washer that's been waiting to be hauled away. We also told them what we were told by the previous delivery team about the pan being installed by them if we had them on hand. However, this new team were adamant in saying that they did not install these things. One of them called their office to talk to him and my husband. Personnel on the phone didn't appear to know their actual policies so she couldn't properly articulate what needed to be articulated. There were lots of back and forth. In the end, we were asked to sign a document assuming the risk for what ever leakage that would result from the hauling away of the old washer and the delivery and installation of the new one. My husband would have signed this document but they left our premises without letting us know whether they'd come back or why they left in the first place. So husband called Temco Hayward to ask what happened and to request for the delivery to come back but he was told there's no way for them to come back and that the delivery had to be rescheduled again. He was also told that they'd escalated this to their management for resolution and that we'd receive a call from them. It's been a little over four hours now and still no phone call. As I had mentioned in the beginning of this paragraph, we are still without a new washer and our old washer is still waiting to be hauled away. Meanwhile, as husband was on a call with them, I reached out to Home Depot to seek resolution for this incredibly frustrating logistical nightmare of a delivery experience. Home Depot representative I talked to tried her best to help but only met with pretty much the same response. She was also told by the Temco personnel she talked to that there was no drain pan on hand which was untrue. I offered to take a photo of it and send to her and to Temco to challenge Temco's claim but she said it wasn't necessary. She understood that today's delivery team basically lied to their employer because they just refused to install the pan themselves. I requested for another delivery company to redeliver our washer but, unfortunately, Temco is the only service in the area. I asked them to make sure that the delivery team to re-deliver (for the THIRD TIME) will NOT be the same team that came and left today without notice. As a company, I do not doubt Temco Logistics is good. However, it's hard to wrap one's head around an "A+ Rating" when met with evidently awful customer service experiences. Temco, kindly train your employees to be well versed in your policies and for your delivery team members to how to represent you well while out in the field delivery to customers. As for Home Depot, I sincerely hope you take into serious consideration your contract / partnership with this company given their awful customer service experience. We are still in the middle of a pandemic. There are many other logistics and delivery services company that probably want your business and could evidently service your customers a lot better and with more respect than this one.

Greetings Complaintsboard.com, the purpose of this complaint is to advise you of the frustrations my wife and I have experienced with the continued lack of service from Temco Logistics and delivery issues with our GE appliances. I apologize in advance for this lengthy correspondence, but it is important that we bring attention to concerns with Temco and their staff. Below, are a couple of the main issues we have experienced; however, there are other service related problems that we've documented and dated, should you choose to discuss them with us at later time. Temco has been the assigned delivery service for our appliances we purchased through the GE Stores on February 23, and with the delivery of each appliance we have experienced damages or no delivery, when it was scheduled for delivery through GE. Our first experience was the scheduled delivery of our GE dishwasher on 8/27, it was never delivered. After contacting GE our dishwasher was re-scheduled for delivery on 9/3, and again on 9/7, but it was never delivered by Temco. When we didn't receive the dishwasher on 8/27 we contacted the Temco call center. We were told it was being delivered by their Carson Warehouse and should've been delivered. We then called the *** Warehouse directly, and were told the dishwasher didn't make it on the delivery truck for the day, we were then told it was lost in the warehouse and an internal warehouse search would need to be completed to find it, it never was found. An alternate dishwasher was delivered to us September 27. On September 7 a severely damaged refrigerator was delivered to us by Temco. We were told by the *** warehouse manager the damage was caused by his forklift operator. We have since attempted to contact Temco staff via telephone, email and a customer contact form, but have received no resolution to our replacement refrigerator. Thank you for your assistance in this matter. Respectfully

I DONT KNOW HOW THIS COMPANY IS ALLOWED TO STILL BE IN BUSINESS WITH THE HORRIBLE SERVICE THEY PROVIDE TO CUSTOMERS. I PURCHASED MY APPLIANCES THRU Home Depot SINCE FEBRUARY 2022 AND DELIVERY WAS SCHEDULED UNTIL MAY 7 2022 JUST FOR TEMCO DELIVERY DRIVERS TO WALK IN MY HOUSE AND IMMEDIATELY TOLD ME THAT HE COULD NOT DELIVER MY APPLIANCES BECAUSE THEY DO NOT REMOVE THE APPLIANCE THAT WERE ALREADY INSTALLED, EVEN IF I HAD ALREADY PAID Home Depot FOR THE SERVICE. HE HAD A HORRIBLE ATTITUDE, LAZY WORKERS JUST NOT WANTING TO DO WHAT THEY ARE PAID FOR. HE JUST WANTED TO UNLOAD THE APPLIANCES AND LEAVE THEM IN MY LIVING ROOM AND RESCHEDULE THE INSTALLATION, WE DID NOT AGREE AND TOLD HIM TO TAKE THE APPLIANCES BACK AND WE WOULD GO TO Home Depot TO TALK TO A SUPERVISOR, THE SUPERVISOR AT Home Depot SAID THAT WE HAD PAID TO GET THE APPLIANCES INSTALLED AND THEY SHOULD HAVE REMOVED MY APPLIANCES. THE WORKER AT Home Depot RESCHEDULED FOR MAY 14 TO GET OUR APPLIANCES DELIVERED. ON MAY 14 ANOTHER LAZY RUDE WORKER SHOWED UP AND SHE SAID THAT SHE WAS HERE TO INSTALL THE APPLIANCES. I TOLD HER OKAY AND SHE SAID WHERE ARE THE APPLIANCES AND WE TOLD HER YOU GUYS HAVE THEM. IT WAS A TOTAL MESS THEY DID NOT KNOW WHERE OUR APPLIANCES WERE AT. AT THIS TIME WE HAD ALREADY REMOVED ALL THE APPLIANCES BECAUSE WE DID NOT WANT THAT TO BE AN EXCUSE TO NOT DELIVER AND INSTALL THE APPLIANCES, SHE CALLED HER SUPERVISOR AND ANOTHER ERROR FROM THE COMPANY. THE SUPERVISOR *** THEN CALLS US AND SAID HE WOULD HAVE OUR APPLIANCES DELIVERED WITH IN 1 HOUR. WE DONATED OUR APPLIANCES AND HAD OUR FOOD FROM THE REFRIGERATOR OUT AS WE THOUGHT THEY WOULD BE THERE WITH IN 1 HOUR AS WE WERE TOLD BY THE SUPERVISOR. OUR APPLIANCES DID NOT SHOW UP UNTIL FOUR HOURS LATER ALL OF OUR FOOD FROM THE FREEZER HAD TO BE THROWN AWAY. THIS EXPERIENCE HAS BEEN THE MOST HORRIBLE EXPERIENCE. WE HAD ALREADY WASTED TWO SATURDAYS DUE TO TEMCO'S ERROR. THIS COMPANY NEEDS TO BE INVESTIGATED AND NOT BE CONTRACTED.

I ordered a washer and dryer back in February! I was happy to wait until March to receive the washer and dryer because it was on back order and I knew exactly what I wanted. The day came, got my phone call the night before (8:45pm) saying they would be there between 11-3 the next day (Saturday). Waited ALL day, finally at 4:15pm I called the number I had and they said the shipment had been delayed. I am not unreasonable, I understand stuff happens! However, the fact that NO ONE called me to tell me that it was not coming and I moved the old ones out and waited ALL day is NOT ok! This is just the beginning of the horrific story. The delivery was rescheduled for March 17, which I told them would not for our schedule because we work during the day, and scheduled for March 19. On March 16th I received an automated call saying our delivery would be made the next day. I called the Home Depot number I had, and explained the problem. She called Temco and made sure it was set for March 19. On the 19th the driver called and said he was around the corner. When he came in to see where the washer/dryer would go, he went out to the truck to get them. Turns out they did not have the dryer on the truck, only the washer. So I asked them to be delivered together. Spoke to them on 3/21 and they said delivery would not take place again until 4/5. I requested a sooner delivery time. Had to call back again and speak to someone, who explained they would be closing the warehouse for 2 weeks to go through the products and do inventory but did a "doc search". She assured me that if the appliance was found before the 2 weeks they would contact me. I did not have any contact from, not even the automated call, until 4/5 when they called saying they were in front of my house. Had I known, I would have made arrangements, but I was at work. They said they would reschedule. Each time I have asked to speak to a manager and never heard from one. Last weekend they tried to deliver a smashed one.

I ordered a refrigerator from Home Depot which included delivery service. A delivery crew of 3 young men delivered it on March 8, 2022. Home Depot's website listed that the door handle placement could be adjusted to the other side upon delivery. The door handle was not on the side I needed so I asked the delivery crew to adjust and they said they could not and I would have to call for another crew to do that. I was shocked since that was not what was on Home Depot's website & I had already taken time off work for this delivery. To have to take the time off work place another call, explain the situation, then find more time on my schedule for a 2nd visit was unacceptable as a result of poor customer service! I did not get a chance to check for any damages before they left because the main guy forged my signature on the proof of delivery receipt and did not type my name where is says "Print Name" and then left. I was never presented anything to sign. I never even saw the proof of delivery form until after they left and I received it via text. They ended up scratching some paint off the door frame to my front door and also left a scratch on my hardwood floor. The proof of delivery form under the signature line states: "Signature acknowledges: Information is accurate - Products delivered - Services performed - No property damage". Since I did not sign the form and I had property damage, I contacted Home Depot who told me to contact the delivery company. I did and they were unapologetic but opened an investigation. I sent pictures of the damage and the proof of delivery. They only offered an "inconvenience offer" of $150. Prop damage is more than an inconvenience! I asked about the forged signature they responded saying "that is the signature we have on file for delivery". But it's NOT my signature! How is this proper business practice when I have to pick up the cost of repairs beyond $150 for THEIR damages AND they FORGED my signature which is ILLEGAL and a crime?!

This is by far the worst experience I have ever had with a company. I ordered 6 appliances from GE, rather nice ones at that. 5 were getting delivered on 12/3 and they brought them off the truck, my washer was damaged, my dishwasher was damaged, they brought the microwave up and said they couldn't install it because of my tile backsplash and wouldn't even attempt to remove one I had installed already (none of this was verified before they came, so I was expecting they could do all of this). Come to find out, when my buddy and I tried to install it after they left, it was the exact same mounting bracket that was already installed and they didn't have to do anything really to install it. Back to the actual delivery. Then there was my Refrigerator, they measured it and said we needed to remove the handrail so they don't damage the refrigerator, so I did. And then one of the delivery guys DIDN'T REPORT AN INJURY to the company he recently had and said he didn't feel like he could lift it up the stairs. So they just weren't going to deliver it. I'm sure nothing happened to the employee, but now I don't have a refrigerator and had to throw out all the food I had in the apartment I was moving from because I was expecting to have a refrigerator that day. They then don't make me a priority and try to get it to me the next day, they just say "sorry, but our next delivery is 12 days from now", like basically telling me to*** even though it was their employee that is causing this mishap. After calling back later that night, someone was able to move it up to being delivered only 3 days from the original date. So I accepted. Well today was that date and they tell me that the product isn't on the truck. They actually tell me they have no idea where it is. So they just lost my $*** refrigerator and that they will "check the warehouse" which will take a couple days. It's been 4 weeks and still no fridge, and getting the run around on whether they are still searching.

Dishonest delivery practices Regarding delivery of Home Depot refrigerator order no. *** Scheduled for delivery 4/9. Pursuant to established process according to Home Depot, got a call from the driver at 12 saying he'll be there in half an hour. Lie 1. At 1:30 got a call from dispatch: "it's 12:30, we're outside, we'll be here 10 mins, and then we're leaving." Lie 2. An hour later (1:30) we get a call they're outside an hour earlier (12:30) ? Bad liars at that. While we're at home waiting and they have two phone numbers for us, neither of which rang while they were supposedly outside? Call the dispatch number back and they say they are in Las Vegas, don't know anything, they emailed the warehouse and someone will call us back that same day. Lie 3. Never happened. Called the number from my Home Depot confirmation email with our delivery info, told we were marked as a no show, and so we were rescheduled for delivery a week later on 4/15. Lie 4. Today, 4/14, the day before the alleged rescheduled date I call to follow-up, no record of any rescheduled delivery on 4/15. Had to go to Home Depot to straighten out the issue. Home Depot had access to delivery notes from Temco, but nothing about rescheduled 4/15 date. Just that we allegedly did not show on 4/9. We now have a third delivery attempt on 4/21 while we have no functioning refrigerator for two, going on three, weeks now. I have proof to confirm Temco's lies. From my cell phone there's the voicemail that came in at 1:31 on 4/9 (saying it was 12:30 and they were outside). I asked Home Depot to give me some confirmation of the third delivery attempt on 4/21. Home Depot printed out their screenshot of our delivery and it included a time stamp showing the driver checked in as arriving on the original delivery date of 4/9 at 1:21 (and not at 12:30 as claimed). Go to Temco's Yelp reviews for Hayward and Benicia. These dishonest practices are well known. Down to the part where they claim they were present for the delivery and customers were literally at home waiting without any notification of their arrival (if they were there at all).

Refused to deliver refrigerator, disrespected my mother and threw trash at my car. On December 15th at approximately 8:15 am, two delivery people from Temco showed up to swap refrigerators. Immediately, the guy was asked to put on a mask and didn't do so. He immediately said the refrigerator was too big and he wouldn't swap it. He began to raise his voice at my mother about the loaner fridge we had being damaged during the first installation (he wasn't the one who delivered the first one) because it was too big and the doors were too narrow. He then raised his voice louder telling her she needed to take the doors off so he could attempt to get the other fridge in the house. He should have all tools necessary. Don't you do this for a living? Both refrigerators are IDENTICAL. The first crew from the same company had no problem getting our old fridge out and the new one in. He then called it in and would have part of the conversation in the house and part outside. Suspicious. He then said it's best to just take the discount and keep the loaner fridge. When we denied that, he was even more ***. The other worker stayed outside and never came up to assist. My mother then asked could she have the company name and the workers name. He refused his name and gave us a paper with a 800 number on it. That isn't good customer service to not introduce yourself when entering someone's home, especially during the times we live in. I went outside to get their information from the other worker. While I was outside, the guy blurted out "***" referring to my mother. They jumped in the truck and drove off so I proceeded behind them to get the license plate number and to ask his name. When I pulled on the side, he threw a bottle out the driver window which hit the hood of my car. I then pulled in front of them and called 911 just in case my car was damaged. They proceeded to take pictures and talk smack to me. These workers been in my house, know where we live and I don't trust them. Someone willing to come into your house, disrespect you and your family, throw things at someone's car and you don't know their name sounds like the wrong people are being hired.

Failure to show for refrigerator installation and failure to call On *** I purchased a new Whirlpool refrigerator from Home Depot and was told to contact Temco for delivery, installation and haulaway of old fridge. On *** Temco made delivery but said they could not do installation because dishwasher handle was in the way. Temco made no attempt to push dishwasher handle back out of way. On *** I arranged with Temco for them to come back and do installation and haulaway on *** On *** I unscrewed two small screws and pushed dishwasher handle out of the way and under the counter. On *** Temco called and said our time window on *** would be XXXX-XXXX. On 1/28 Temco did not come and did not call. I waited all afternoon for them to come. I called Temco at *** Person at Temco said delivery truck broke down and that a manager would call to apologize and to reschedule. (I saw this same excuse on another Temco complaint). She briefly mentioned a return date of *** On *** I called Temco to confirm the return date but person answering could not find the order. He said Temco in *** "was reviewing my order." I asked him for the phone number in Benicia so I could call myself. He gave me a number at Temco in *** which I called. No on there could locate my order. On the internet I found a number for Temco in Benicia. I called that number and recording said the number was disconnected. On *** I called my salesman *** at Home Depot. I reported this situation to him. He said there have been many customer complaints about Temco but that he would try to reach manager *** at Temco Benicia and have him call me. As I write this no one from Temco has called. Calling and dealing with Temco consumes hours. Each call requires being on hold no less than 20 minutes. The call center is in Las Vegas and the persons answering the calls put you on hold while they call the Temco office in the delivery area. Temco's on hold recording describes their service as "world class." Simply not true. The delivery address *** XXXXX) is a condominium occupied by my tenants. I do not live there. My tenant *** is the point of contact and his phone number is the delivery phone number which Temco uses to identify this order in their computer (when it works.) ***'s phone number is (XXX) XXX-XXXX. A second phone number is mine: (XXX) XXX-XXXX. Extremely difficult to deal with Temco. Respectfully submitted, *** Captain USNR (ret.)

Purchased washer-Home Depot, Temco Logisitics came to deliver. Refused to deliver and set it up, stated "boss will call now" and they left w/o delive Purchased a washer from Home Depot and scheduled for delivery and set up for Friday, November 13. 3rd party hired by Home Depot, Temco Logistics came to my house to deliver in the afternoon. Washer goes in upstairs laundry room. Asked the worker to put on "booties" (shoe coverings), and he refused. Asked to then either take off their shoes, or cover the new carpets with something, and they refused. The one worker outright refused all these requests. Stated he would call his boss, and I would get a call in a few, and that they would wait in front of my house. The Temco workers then immediately left my house and did not do the install. I asked at Home Depot when purchasing if they would wear booties, and they said yes. When I got a call 30 minutes before the delivery from the Temco worker I asked if he had a mask and booties, and he said we will take care of it when they get to my house. I even offered him booties that I had, 3 sets, brand new and he still refused, and left my house! I waited home all day and took off work for this delivery and install that did not happen!. I got a call 30 minutes later from a women in Las Vegas from Temco, and she was unhelpful, and stated that they would not wear booties, or use a floor covering or take off their shoes, and stated she could reschedule it for another crew, but would not guarantee they would use the booties. She was flat out uncooperative, and would do nothing to fulfill the delivery and setup that was supposed to be done. For cultural and religious reasons, and due to COVID-19, and the fact that these guys had old, dirty shoes of which I personally saw, I do not think it is unreasonable to wear booties, to not ruin my new carpets, and dismiss this due to religious and cultural reasons. No one wears shoes in my house, period. I have had numerous deliveries upstairs to my house, and never once has any employee refused to either wear shoe coverings, take off their shoes, or cover the carpets wear they would walk. And to state that you are going to wait in the front of my house until his boss calls, and then to outright leave and never come back is unacceptable, and disgusting business practices. I spent a whole day waiting for this, and still do not have a working washer. I then spent 35 minutes on hold with Home Depot, explaining what happened, and cancelled my $2900.00 order. This kind of business practices are unacceptable. Problem date: 11/13 Purchase date: 11/09 Model #: *** sales rep: *** payment amount: $*** for dryer to be delivered and set up at a later date when in stock) Payment method: Home Depot credit card

Temco refuses to take responsibility of scratches on my fridge they delivered. They did not remove it from packaging upon delivery so I was unaware. I ordered a set of appliances from Home Depot on May 31st. Temco delivered them on August 29th. The delivery drivers weren't very communicative. They had a hard time getting the fridge inside. I was unaware they scratched our front door, because they said they removed it and I was also in the kitchen helping direct them where to go. My husband even removed pieces of our moulding to help them better get the appliance in. They left all the appliances in their boxes and wrapped in the "protective" film. I asked if they can remove the packaging, because it was a lot of cardboard. They said no, they don't do that. Once we removed the items from their boxes and packaging etc. we noticed the dishwasher was crushed (which has already been taken care of) and our fridge had scratches. I immediately called Home Depot, they referred me to GE. Then GE had me call Temco, which I did the next business day (because they were already closed). Temco gave me excuses, and directed me all over the place. I called and spoke to so many people. I was given claim numbers, and when I called back they weren't in their system. I later found out that Temco is supposed to remove the appliances from the packaging. It states on the paper I signed that they were left in their cartons. And when the guy took photos he said it was to show the cartons/boxes were not damaged... Which they weren't. The cartons did not seem to be damaged at all. So he tells me to sign "here" seeing how they were not damaged, and told me I had two days to report any damages. Which I began the reporting of any damages the same day, and then the following day with Temco themselves, seeing how they were closed already. After almost a month of dealing with countless people, Temco finally created a real claim, with a number, I was given a woman to handle the claim. I get an email saying that they aren't responsible basically because I signed a paper. Well the paper is extremely vague that I signed, and it also states that everything was left still in its packaging, which was apparently not even supposed to happen. They were supposed to unpackage them, since I had no paperwork to go off of and it is not my job I was unaware. The paper I signed was correct in stating that there was no visible damage to the boxes, they should still even have that photo in their records of the boxes, and the appliances still in said boxes. I wasn't asking for an entirely new fridge. There was other damage to the fridge, Once I opened it I noticed a dent, however, I was only asking for two new replacement doors, where the scratches were. I left out the damage to the walls of my house, and would have been willing to overlook the scratches and damage to my front door if they offered to actually handle and take care of the issues (scratches) on my fridge. I did not purchase a damaged fridge, and I am appalled that a company would not take responsibility of their actions.

Driver was no show twice for scheduled delivery. No cooperation from Temco upper management. I purchased an oven from Home Depot scheduled to be delivered on weds *** On Weds morning the Driver called and said he would arrive around *** and never called or showed up. Temco was having service issues all day on weds and was unable to provide me with any info regarding my delivery and advised they were unable to contact their driver. I asked for a supervisor multiple times and each time was placed on hold only to have the same customer service rep come back on the line with another suggestion for complaint. On *** I contacted Temco after not hearing anything regarding the scheduled delivery and they advised that they still could not deliver my oven and I would have to wait until *** . Upper management made no attempt to assist in an expedited delivery although my delivery was already 2 *** late. Operations Manager *** assured me this is not how business is conducted and informed me the driver was involved in an accident that day and had to go to the hospital and therefore unable to finish his delivery route. Temco advised they were still notifying customers on Friday afternoon at *** about their very much delayed deliveries. *** rescheduled my delivery for Saturday and said she would ask for an *** Once I received the call from *** to reschedule the delivery, I asked her to speak with *** because she was aware of the situation and *** told me she would make the request. *** never updated my account of the information regarding our conversation. *** the customer service rep assisting me made contact with *** and *** told the customer service rep that the situation was in her hands. *** was able to get the early morning delivery scheduled and we received a call confirming. At *** the same delivery driver from weds called me and told me he would be here in *** I again informed the driver of the driveway situation and asked him to call when he is at my location and he agreed. The driver again was a no show and according to the customer service reps at Temco they are unable to contact the driver and will again have to send an escalation ticket to the handling office. Due to my parents being old and disabled I had to make arrangements and take time off of work for 2 *** to ensure the delivery went smoothly and now not only have lost wages ;but unable to celebrate the holiday on Thanksgiving day or on Friday either in hopes we would receive the oven. We had to buy smaller appliances to cook our food due to the delay. I again contacted Temco to ascertain the status of my delivery and was told that the driver told them he needs a small truck to get up the driveway. The driver never came to my residence to assess the driveway and to make that determination. I advised the driver on Weds the issue with driveway and I specifically noted this info on the day or purchase. I made several attempts to make sure the driveway would not be an issue and was assured that the correct equipment would be sent and this would not be a problem. My delivery was again rescheduled for the following day causing another day of lost wages and wasted time. The lack of communication, failure to rectify the situation in a more timely manner , and extremely poor customer service is unacceptable and I am requesting a formal complaint not only against the driver, but *** the supervisor , and whomever else was involved in the routing and confirmation of my delivery.

I purchased 2 dishwashers from Home Depot paying almost *** and it was an absolute disaster! I met the laziest installers I'd met in my life! 2 men showed up to install my 2 washing machines. The 1st thing he does is knowingly open the cupboard door under the sink and knowingly turns to me and says this feeling has calcium deposits on it we can't turn off the water you will need to call a plumber and have this fitting cleaned and removed and then will be back in a month. I was shocked. I probably reached under the sink and close the fittings and said there it's done. Then they started to install my 2 washing machines. About 5 minutes later they said "we can only install one because you only paid for one installation not the other" I told him I pay him cash for the other one he agreed. Then I got my receipt and did some double checking and found that I did pay to have both installed. The lady at Home Depot put the installations on 2 different line items line item number 7 in line item number *** each I showed the men that I had paid twice and they said it doesn't matter our paperwork shows we can only install one. I quickly called Home Depot they called Tempco logistics and the supervisor agreed that they needed to install both and that was paid for. The next issue was there was a mouse nest under the dishwasher actually under both of them, I had paid *** to have the dishwashers hauled away but they informed me they are now toxic waste and need to be hauled away by a toxic waste disposal company. I said "they were on the floor under the dishwashers how does gravity work different in my house and mouse poop flies upward into the dishwasher?" They simply told me there signs of mice in the area and we don't want any part of it and plopped both dishwashers in my front yard. Then they said they were done with the job and wanted me to sign the lady at Home Depot had a ready warned me don't sign anything until you're 100% satisfied because they will never come back out once you sign so I look things over. It didn't take me more than a few seconds to realize both dishwashers were completely sideways one was a half-inch out of whack in the other 3/8 of an inch out of whack. You didn't even need a tape measure once you looked at them because you could tell they were sitting in the hole sideways. I asked them to fix it and then rechecked in the dishwasher on the left was out an inch and 1 1/2" on both sides in the dishwasher on the right was inset 3/4" on both sides. I told them this was unacceptable I could see the components to one dishwashers sticking out while the other was buried deep into the cabinet whole where you couldn't even reach or see the control panel. They move them again of course they use the same holes and put both dishwashers sideways again. I told them 1/3 time fix them properly I want them even and straight finally they were. Next they wanted me to sign so I did a final inspection and the front base panels both just plopped off. I asked them to please screw them on properly and not just place them in front of the bottom of the dishwasher they begrudgingly did. When I told them they had done a great job they both looked displeased and angry. This is not the type of experience the consumer expects to get these guys were obviously out for trouble and knew all the tricks to get out of the job and get out of there quickly regardless of quality of craftsmanship. Luckily the lady at Home Depot warned me "don't sign until your hundred percent satisfied because you won't get a 2nd chance!" What was supposed to be a joyous occasion for our family and finally upgrading our dishwashers after 20 years turned out leaving me with a heart arrhythmia and great frustration.

The Home Depot delivered and installed a dishwasher which was installed incorrectly and damaged my kitchen hardwood floors. Refusing responsibility Dishwasher purchased through Home Depot with installation. First installation date was 09/24/3019 Installers arrived and stated that the shut off valve needed to be changed to a quarter turn 3/8 metal. Also, to inform the next installers that they would need a side mount setup or a metal brace for the top. The installers left the dishwasher in the garage and said to call back when the valve was changed. The valve was changed and the installers came back on 10/03. Water shut off to home prior for their arrival to install.They brought the dishwasher up from the garage and into the kitchen. They removed the old dishwasher and discovered that the drain tube had a hole in it and that is why it would not drain. They removed the old dishwasher and took it out to their vehicle. They installed the new one and stated that they could not secure it to the counter because they did not want to drill through the granite counter top. I explained to them what the previous installers had told me about needing a side mount or a metal brace and they laughed at me and said that they were incorrect and that I would need to call a contractor to come out and install a piece of wood to secure the dishwasher to. They said that the dishwasher was fine to use in the meantime, but they would come back at a later date to secure it to the counter top. They left and I went out to my garage where the shut off valve is located and turned the water back on to the home. When I got back upstairs to my kitchen, water was shooting out from under the sink where the shut off valve for the sink was and the kitchen was flooding. I ran back downstairs and turned the shut off valve off to the house and began throwing towels down to mop up the water. I called the installers back on their cell phone *** at 10:39 am and told them what had just happened. They returned back to the house and looked under the sink and stated that the shut off valve had been left on. (I never touched anything under the sink after they installed the dishwasher, only the valve in the garage to turn the water on). Third time they came back out was 10/05 where they secured the dishwasher to the board, but did not do anything to cosmetically cover the board. Now there is a green exposed board where the dishwasher is. The hardwoods are cracked, stained and lifted upward like a mountain. I called Home Depot to file a claim and they sent me to Tempco. I worked with an Ins adjustor named *** and he requested some photographs and information which I promptly sent to him on Nov 01, 2019. I tried to get in touch with this adjuster or Anyone there for months and they would not return my calls or emails. Finally in April, Tempco sent out an estimator who took measurements and photographs and told me that the floors would be replaced soon. I never heard back from the estimator or the insurance company even though I emailed them eleven times and called countless times and even told them that I would have to take legal action. I contacted the Manager at the Home Depot store and explained what had been going on for the past 8 months and my frustration and he stated that he would try and get in touch with Tempco. He responded back to me that he had left countless messages and that he could not reach anyone either but that he would continue trying. Two weeks ago I received a telephone call from him and he stated that the Supervisor at Tempco had decided that they were not going to replace the hardwood floors that were damaged because they were now claiming that they never installed the dishwasher. I paid for the dishwasher and installation through Home Depot, they did install the dishwasher and they did leave the valve open which caused the damage. Why after 8 months are they claiming that they did not install

The company fails to communicate with its customers and fabricates excuses for not showing up or installing equipment. They were meant to deliver and install a washer dryer unit with a stacking kit on December 29th. My partner and I waited all day, but they didn't show up or call. We had to contact the company to reschedule for January 5th. We confirmed our address and phone number, ensuring they would call us upon arrival. Due to a COVID scare, we rescheduled again for January 9th. This time, the driver called my partner instead of me and arrived on time. However, they claimed we didn't have the stacking kit, which our landlord insisted was purchased. Unable to contact our landlord and with the driver unable to install, we were advised to wait another week or buy the part ourselves. We chose to have the appliances left in our living room. The part turned out to be a special order item, unavailable in stores, so we had to order it online. Our new delivery was set for January 14th. We didn't receive a confirmation call the day before, so we called to get our delivery window. On the delivery day, no one called, and I found a missed delivery notice on my door. The contact number was disconnected. I called the company, frustrated, and they couldn't provide a reason for the mishap. They refused to send the driver back and could only reschedule. The next date was January 19th, and again, we didn't receive a confirmation call. We called to confirm the delivery window. On the day, I got an unintelligible call, and subsequent calls to the number indicated it was out of service. Contacting the company, they said the driver was on their way. However, we received no further communication. Calling again, we learned the driver went to the wrong city. The next available reschedule was January 22nd. I'm hoping this is the last time I have to interact with this company.

Tempco came to deliver and install a dryer from Home Depot. The technician did not fully install the hose or apply any sealant causing a gas leak. My name is *** and I am writing this review in regards to a horrible experience I just had with Tempco. I am currently deployed overseas and my wife purchased a washer and dryer from the Home Depot and requested "professional" installation (Temco). Let me start by saying that we went back and forth on whether or not to purchase a new washer and dryer from Home Depot or if we should just buy something used and install it ourselves. As previously stated, I am currently deployed overseas and told my wife that it would just be easier and less stressful to have professionals come install new equipment and remove the old ones, so she agreed. We purchased the washer and dryer from Home Depot on 8 August and chose to have "professional" installation services because, again, I figured it would be less stressful and I could be sure that it would be done correctly. On 13 August , the washer and dryer were delivered and installed. Immediately upon the technicians entering my house, My wife could tell that they were in a hurry. The main technician entered my home without greeting her, instead he was on the phone with his next customer letting them know when he'd arrive there, showing her that her service wasn't his top priority in that moment. He was very snippy with her when she stated her request of sweeping once the old appliances were removed and seemed to be annoyed by my children. Neither technician had on a mask and neither wore shoe coverings when walking on my carpets. They were in such a hurry that my wife left the room for just a second to grab a tissue to blow her nose and heard the front door shut! They left without barely saying goodbye or your service is complete, etc. She went back in the laundry room and realized that they had left in such a hurry that one of the technicians left his drill so she ran outside to give it back to him. It wouldn't be that bad, had the story ended there. The next day My wife begin to smell gas in our laundry room, right next to my children's room. She thought maybe it was just the new equipment and didn't think too much of it. The next day the smell got stronger and she began to worry. She called my father and he assured her that I she shouldn't be smelling gas and to call The Home Depot and let them know what was going on. She called Home Depot, was transferred multiple times, and was finally told told that she wouldn't be able to receive any assistance until the next morning or possibly two days later (Monday). She told them that was unacceptable because they installed it and there was a gas leak, but they insisted those were the only options. She decided to then call the emergency line for SoCal Gas and they said that she should not be smelling gas in our house at all and that they would sent a technician out that evening. The technician arrived a few hours later and immediately said he smelled gas in the house. He went upstairs and did a reading on the laundry room, again right next to my children's room, and said the gas was at 4.5%. (Explosive level.) Mind you, the extremely dangerous and death level is 5.0%. The Tempco technician did not fully screw the hose onto the gas adapter valve and did not apply any sealant or tape, thus causing gas to continually be spread in my house. The emergency technician was extremely professional and fixed the problem, however, it should never have gotten to this point. I am currently deployed overseas and could have lost my entire family had this technician not come out and out and fixed the problem. There is a certain level of professionalism expected when you pay for someone to come and install a piece of equipment, and we did not receive that service. Additionally, the delivery technician never signed his name on the form stating the work was complete. When my wife called to complain to Tempco she was told she would be called back and never was. This all in all was a horrible experience we will share with everyone.

Washer and dryer purchased by my upstairs neighbor from Home Depot and installed by Temco Logistics technicians caused great deal of damage to me. My neighbor upstairs purchased a washer and dryer from Home Depot which was delivered by Temco Logistics on 2/12. The equipment was not connected properly by the delivery technicians. On 2/21, I noticed that my garage ceiling was leaking water on to my vehicle and the garage floor was floaded. I called the emergency plumbing through my condo association to come and inspect the issue. There was no issue identified that was coming from my own unit. Considering it was almost 3am, we didn't bother the neighbors upstairs. The next morning the plumbing company called the neighbor upstairs to set an appointment to inspect his unit. Before the scheduled appointment, I heard noises in my laundry area and noticed that the leaking of the water was visible and all over my washer and dryer. My ceiling was in the process of collapsing and the water was leaking from the ceiling in my laundry area on to the top of my washer and dryer which was purchased brand new, with one person's laundry it was hardly used since the end of June when I moved in. I contacted HOA emergency services again and asked the plumbers to come and assist. They removed my washer and dryer and noticed that the leaking was coming from upstairs unit. After inspecting the neighbors unit upstairs they found that the leak was coming from the water hose of the shot off of the washer and dryer that was installed by Temco Logistics. This was not a pipe issue at all but the leaking hose from the machine that Temco technicians didn't connect properly. Video and the plumbers incident report was provided to Temco. We filed a claim on 2/25 because homeowners insurance based on the evidence denied the claim thus the damages were caused by Tempco. It has been more than a month that I have been living in these conditions with no resolution what's so ever from the company. It has affected my health tremendously, the inconvenience, horrible smell, laundry room with no ceiling, salvaged washer/dryer stored in my leaving room and not to mention during these uncertain times of the pandemic I am risking by using public washer and dryer. For several days I was cleaning my wooden floors and squeezing towels under the washer and dryer as trapped water that leaked from the ceiling into my machine was leaking out for days to prevent my wooden floors from damage. After my constant phone calls and emails with no resolution and no response from Temco, I sent an email to the head of Home Depot to expedite and keep them aware of the problems that their reputable company has a contract with and uses for equipment delivery and installation. Temco finally sent someone to inspect my unit last Thursday (a month later) who stated that he's the owner. Regardless of the incident report and the video provided by HOA plumbing company and several witnesses, today I reached out to the their claims department, *** stated that the gentleman Victor who inspected my unit claims that the pipe was changed and they need to do further investigation. This information is completely inaccurate. HOA plumbers did not touch the pipes at all. Once they removed the neighbor's machine they were able to stop the leak by properly tightening the new original supply hose that was provided and installed by Tempo technicians of the washer/dryer. Since then the leak has stopped completely. This was captured on a video and sent to Temco. To protect the building from further damage, HOA sent another company to install professional fans for several days to dry my unit and the garage. I leased these fans that I will be billed for as well. Not to mention I couldn't sleep for days due to the loud noise, awful smell but I had no choice thus to prevent mold or future termites from happening. This company has caused me so much trouble, constant emails, phone calls with no resolution since Feb 25th. I have a really hard time living in these conditions, it is affecting my emotional state tremendously.