Store Space Self Storage
Reviews and Complaints

I have been at the same facility for over 26 months. I've tried setting up online payment but there is always a system problem. I try to call customer service and give them a payment, but they are doing a system update...every time. I request a supervisor. They exist, supposedly, but can never take a call. I've called the facility's office number. No one answers and the message line disconnects. I've tried calling multiple times of the day, several days in a row. No one answers and the automatic payment service is always experiencing difficulties. ALWAYS. Magically, all these issues seem to go away after 10 days from the due date and then they want to collect a late fee. I'm a handicapped senior citizen. I'm paying a stupid amount of money for a 5x5x5 unit. I will not recommend this company to anyone. I am moving soon and cannot wait until I never have to deal with this company again.

Thought I was getting a good deal, I called around before renting here. Anyway there is NO CUSTOMER SERVICE, my storage was locked after being paid for days. If the code works, why lock customer storage? Secondly they don’t send the bill like they say. Worst part is them raising my rent 4X IN LESS THAN A YEAR. Are you kidding me, I asked the “manager” when I can expect another increase she was told at the discretion of the company…….so they increase the rent whenever they feel like and so far it’s been very often. Wish I had the money to move my storage elsewhere… my next step.

It was Extra Storage when I started there & then I got a message that it had changed to Store Space. The condition of the facility changed quickly. The care of the building & the security within it had gone from an 8+ to a 2 pretty fast.

Rarely was someone there. You could smell pot in the hallways that had recently been smoked. It started to stink like a combo of garbage & excrement... and the bathroom in the drive-in bay had to have someone living it as the entire bathroom was filthy & there was always a cart with stuff in it. Garbage was heaped in the corner ... the toilet was disgusting... and then some other leasers told me their unit on the main floor had been broken into & they were moving out but were unable to reach anyone at the facility or at "Corporate". They had even stood outside the onsite office one day "all day" as they phoned customer service at Corporate continuously with no one ever answering... the message continuing to loop all day.

I decided to clear out myself at that time. I was moving all my stuff out & had rented a new space ... when I ran into a gal from Ohio that Corporate had sent in to clean the place up & hire a new onsite manager. I told her I was leaving & I wanted to pay up for the month as the online payment app did not work. I emptied the unit and left the door up ... and she said to come back the next morning at 11:00 and she could take my payment.

The worst!, lease as went up 3 times in 2021, during a Pandemic (3times)

Don't rent from this company! Raise your rent every 6-8 months I dislike this company and how they handle their business. All they care about is money. Renter Run!

I have been told on numerous occasions that the regional manner was going to give me a call to discuss access issues. I have told them every month for 6 months I've wanted a call. No call, increased rent and poor service. Will be getting out as soon as I can.

I don't recommend this storage. Bad customer servicice experience. They didn't even notify me why they locked my space when I'm paying monthly. I once missed to pay a day or two because they missed to send me my invoice and I tried to reason out with them but they don't care. They only care for money, not the satisfaction of they customers. Even the customer support sucks! No empathy at all! I'm just waiting until I'm all settled and I'm going to get out soon! Don't bother to get a space here, the stress is not worth it!

There appears to be a ring of thieves that is working at the Store Space storage facility in St. Petersburg, FL. They are looking for 'improperly locked' units. My STRONG FEELING (and that of the 5 other recent victims of a break in and theft) is that this is a criminal organization run by someone on site AT THE FACILITY I would HIGHLY RECOMMEND AVOIDING THIS 4th Street location. They have been asked to produce video footage and have STILL NOT PROVIDED IT. I am looking to sue them. If you have had your items stolen, feel free to reply here (if thats possible) or contact the SPPD. I'd LOVE to hear from someone at Store Space to get some answers.

In six months time my monthly rate went from 232 to 300. There is 0 grace period on payments and the late fee us extremely excessive for 5 days late at a rate of 53$.After being two days late I was denied access to my unit ,locked out and charged 53 $. After calling and letting them know I'm on SSD and receive my alimony from tge state of fl disbursement between the 5th and 7th of the month. After checking in on my unit about 8 months ago everything was in my unit was covered in a sheet of dust due to their open chain link fence system as they were doing construction on the unit right next to me. When I moved my whole house belongings in there in November I was told within 1 week I would have to again move an entire house contents to the unit next door because they were needing to do work on the unit I was in. The day I went in the entire place was sweltering hot as it's supposed to be climate controlled. Extremely unhappy

On June 1 I signed a lease (#990) for Unit #***, a 10 by 30 unit at the Store Space Indy 29th Street Location. We were paying $185 a month even though they were aware we were not going to move into it until Q2 or Q3 of 2021 as we prepared for Gen Con 2021. We needed to make sure that the space was available and were willing to pay for many months more of storage before we actually moved in, for the express purpose of having it available for us when we needed it. Not only did Store Space break my lease, without my knowledge or permission, for no reason as hadn't even moved in yet, but they also rented the unit to someone else and for at least one month they were charging both of us rent on this same storage unit. Which I can't imagine can be legal. I found out about this after the fact when I called and was told that we had no lease with them. I provided a copy of the lease which is when they told me all of this. I would like a full refund of all money paid to Store Space. The space was not held for us as agreed upon. I have given them plenty of time to remedy this and they are ignoring me.

This place has been harassing me since November! I had a unit and my husband still does! We were both paying for our unit's faithfully! Well on September 19, I had to call an ambulance for my husband and he was taking to a local hospital where he ended up in a ICU Unit for 32 days with Covid 19, double lung pneumonia, and ARDS he was on a ventilator twice in that 32 day stay and had to be trached! I'm disabled he was the bread winner! We had already almost lost everything and were homeless! And this company knew it all! I got behind a couple time's but got both units back on track! Well I decided on November 5 that I needed to get what I could out of my unit and be done with one unit it was costing us $250.00 a month for 2 unit's! We can't afford it ,my husband came out of hospital thank you Jesus however he couldn't walk and was on Oxygen 24/7.. So I took my lock off my unit and have told them on Several occasions that I don't want it anymore! I was told I had things in it , yes I know a shower chair and Walker and a little trash! Well they are constantly charging rental fees, late fees, and now as if today the total is up to Around $800.00 for one Unit... I have all of our emails..I am not paying this company that much money for something I'm not using anymore! I will pay for 5 days of rental and a reasonable cleaning fee... The cleaning fee may not happen the place is INFESTED WITH cockroaches and the Security gate has not worked the whole time we have been there! They should be ashamed of their selves for harassing people who are suffering out here in the real world! We always paid until my husband all most died with COVID 19 and I was current when I took all I could out of my unit!

I rent a unit on 2nd floor. I rented a pick up UHaul truck and a small SUV to move my remaining furniture into my storage unit. I had to stay at a hotel until my place got ready. We get there and the SUV empties the furniture and the movers emptied the rest of the truck. We stacked them on doilies. The 2 elevators do not work. It would have been ok if it was the first time. This building elevators are always broken. The one to the front has been down for a while with the excuse of waiting on a part. The second is a hit or miss. We have to keep calling management to fix it. The gate to the back does not operate properly so you must exit from the small entrance you get in with uhaul s and traffic holding you for a long time. Best of all with all this bad management the manager on-site does not care when called. Her exact words :"WE CAN't Help it if the elevators broke." "No I WOULD NOT HOLD RESPONSIBILITY TO THIS." " WILL REFUSE TO HELP YOU WITH YOUR EXTRA EXPENSES, AND IF MY DISTRICT MANAGER AGREES TO HELP YOU OUT, I WILL COMPLETELY DISAGREE EITH THE DECISION." When a business hires an irresponsible, arrogant, ignorant in her professional approach person they take the risk of bad reviews such as this. Here is a suggestion: First you need to have someone answers the phones on weekend in case of emergency. Second: you need to make sure at least one elevator is operating at all times since you only have 2. Especially on a weekend at the end of the month. Third: in case both are broken send an email to your clients informing them. Fourth: you need to say sorry and apologize to an angry client who has every reason to be upset Fifth: a discount on their room would not hurt your company and can go a long way. Miss manager would you like to make a reservation in a restaurant for your birthday and goes there to have no cook in the kitchen. I bet you will raise hell. Dear Store Space in case you forgot, The best management is the one that puts it self in the place of their clients and finds ways to calm them when they are in the right. Sixth: when you say we will give you a call when the elevator is fixed, you give a call it is known as customer service. I was forced because of possible rain and an open pick up truck that needed to be returned by 3:30 pm to rent a unit in another storage center. That storage center had many of Store Space unsatisfied clients renting from them now. How about if someone can not afford to rent another place what will they do. Best of all when we called to ask for supervisor we were told it takes 24 to 48 hours for a supervisor to respond. Nothing seems to be urgent except collecting the money at the end of the month. They literally said on the phone " that is all we can do have your lawyer call our lawyer." One very bad operation

I had a storage with the store space on West 29th Street and my storage unit was broken into before I moved into my storage unit I had let them know that my door to my storage was broken it never was fixed but is documented I had over $5,000 worth of items stolen out of my storage unit they told me that they did not have cameras they also told me that they had to get the DVR in order to look back to see if it was there fault that my storage unit got broken into and the lady clearly told me that they had an issue with the equipment for the garage door and they had to leave it open for the customers to get in their units I have not heard anything from them insurance people I had been talking to the store director she won't tell me who the insurance people is nobody has contacted me all of my things were stolen and it has been over a month ago I made a police report I gave the police report nobody has contacted me I just want my to be paid for. My everything was in that storage unit now I

Company trying to double bill me and file late fees Store Space took over from Unlimited Storage. On the first of February, my rent was taken from my bank account by Unlimited Storage like every other month. The next day (2/2), I received a phone call from Store Space stating that Unlimited Storage took out rent when they were supposed to and told me that I needed to contact my bank and file it as unauthorized and that I needed to pay Store Space at that time. I told Store Space that this was an issue between them and Unlimited Storage. My bank will not see this as unauthorized when I've been making the same payment for two years now. I have received another phone call from Store Space (2/6) stating that I still have not paid and was going to get a late fee. I told them the same thing I stated earlier. I have now received a late fee. This issue is between Unlimited Storage and Store Space and not me. The late fee needs to be removed and I will not be paying again for the month of February.

I signed up for a storage space at this facility and stored a White Ford Truck in the back of the place a week ago tonight (on April 11th at 9:55pm). I went back to this place 3x last week to find a sign on the keypad, which I have now learned doesn't properly work as anyone can hit a button to enter, and the same. We called the # several times selecting to speak with someone at this horrible location and was only able to leave messages. We never got any calls back to discuss why we could not access our property or the premises. Today, I went to find that a truck I stored there has been stolen. The truck is worth about 15k. The service at this place has been terrible. I had to repeatedly call and finally selected an option to get a new storage and that is when I finally got someone on the phone. The rep finally was able to get a hold of the person who is supposed to be at the location working and I waited for her and the police to arrive. I spoke with the district manager as well and no one seems to care that my property was stolen. I was advised that they had cameras before I agreed to rent the space only to find out now that they do not have any cameras.

I started the contract with store space and was advised that the cost would be 78 dollars with 3 months at half price and I would receive a gift card. I started renting from them in October . In February they raised the rate from 78 to 102 with no notice to me. I haven't even been in contract for 6 months and they are raising the rates, without notice. They claimed that they sent an email on 1/25/22. However I did not receive it. All invoices that I have received have come to my email ***. This information is something they should provide at the time of rental so consumers can make a more informed decision. It's not like I can just pick all of my items up in 5 days, which is the time from the notice they claimed they sent to the time payment was due which was 2/1/2022. Their practices are unethical and wrong. I am requesting a refund for the additional charge of the rental for February and March which i had to pay to have access to my items. I already plan to move my items before another payment is due. I will not do business with a copy like this who try to sheet money from consumers by forcing their hands, knowing that if the don't pay they won't have access to their items.

Company is alleging that I owe them $102.86, in spite of having been in the midst of COVID-19 Epidemic. I have further been told conflicting information. Initially I was told by a representative that the company was going to make concessions with it's consumers; waiving late fees. Last month I paid late, in the amount of $270.80 (Normal Rent). This month my rent is $311.14, added a $40.34 late fee for this month. In addition to this I am receiving numerous other charges including another late fee for this month in the amount of $48.00. This is despite having received assured by a representative- David that I wouldn't incur late charges for this month until Wednesday May 6th, David can be reached at [protected]. Further am receiving two charges in the amount of $26.40 for the tenant protection plan; have no idea of the charge? Bringing the total cost owed to $141.14, which is absolutely absurd and immoral. To further complicate matters, not a single representative from rental location has reached out to me, in effort to make concessions. This almost seems like a Ponzi scheme, considering I only have receiving text, prompting me for payment. The whole ordeal seems rather peculiar. Product_Or_Service: Storage Unit Account_Number:

After taking over management of storage facility, this business changed the codes and failed to update records for tenants to access things during operating hours. I was paid up and had no issues with previous company, yet this one changed the physical keypad and codes, such that a tenant could not look up their account online (which uses the same code) nor access the storage space being rented. Despite sending an email earlier in the day that advertised customer service hours, these were inaccurate and falsely promised. After trying the old code and being unable to get anyone on the phone or sign into an online account, I had to leave the facility without important materials for my business, losing time and being stressed without relief. Business essentially seized property by making it unavailable, in breach of contract, and had no customer service to remedy situation. As a disabled person, this is more than inconvenient, but causing undue anxiety and wasting time when I was in good standing and the company failed to either update its system to include me or simply did not care if I could access the space I have the contractural right to use because the material and time loss would be felt by me and not them. Truly unacceptable to have no support and change numbers without notice.

I currently rent 2 store units from this facility; Units 3047 and 3059. I have my monthly payments automatically deducted from my credit card, to prevent any missed/late payments. My payments for the month of October included a late fee for both units; $20 and $26. Although my card was charged normally for these payments, the late fees were added, which should never have happened. On 4 sepatate occasions I went to the office at this location. The first time, I was told there was a mistake in processing payments, which results in some renter being charged late fees. I was also told that those amounts would be credited back to my card on file. This was in October. I went another time in October and I was told that it would be credited on my bill for November. That never happened. I went twice in November, and I was told the same thing for December's bill. There was no credit. So, it's been 2 months, and there is no resolution to charges that never should have happened. I posted receipts from my payments. My charges come out on time, but my refund/credit has not. The rent has gone up twice for unit 3047 since June, I've received notifications that the rent is going up on BOTH units in January. I don't mind paying what I owe. But when something is owed to me, I want it returned in the same manner.

Some of my belongings was stolen out of my unit and it's been difficult getting a response from the claims department for a refund for the items took and the rent paid during this ordeal. I currently use store space located on *** Tampa Florida. The break in had to have happened between 11/22- 11/23 it wasn't until 11/26 that I had a chance to express what happened during the holiday break. I filed a police report the same day (11/24) I discovered the break in as an officer was already on the property due to another unit being broken into. I spoke with a manager but I can sense of lack of concern on her end even though she was very polite. She promised to follow up with me but instead I didn't receive any feedback. I then was able to get ahold of the manager by coming up the office (on 12/1) who stated she just came back from another set of days off and wasn't able to get a police report. I asked if the huge hole in my unit could be fixed and she tells me it's a process and maintenance will be working to get the problem fixed by the end of the week. I'm sorry but that is NOT acceptable. After this conversation I then called customer service to have the matter escalated due to the demeanor and actions of this manager. I have a list of things that are missing . I wasn't able to confirm any additional things only because I'm not able to get to the area within the unit. My unit number is

This Storage Space was recently bought out by CubeSmart. A letter was received in the mail informing me of the change. What was not mentioned in this letter is that my auto pay that was recently set up would no longer be valid. On Friday, March 11, 2022 I received a phone call from the CubeSmart on Linebaugh that my account was 10 days past due and that a $24.80 will be applied since my account is no longer on auto pay. The employee named James stated that my account was no longer on auto pay because of the buy out. No letter was sent in the mail to notify me of this. I asked to have a manager resolve the late fee because I was never notified of this issue. James stated that I would need to come into the office and speak with the manager during office hours. On Monday March 14, 2022, I went out of my way after work to speak with a manager at CubeSmart on Linebaugh. I was then told that a manager at the CubeSmart location would not be able to assist and that only a district manager would be able to assist. My information was given to James for the district manager to call. I never received a call. Since I never heard from the district manager I called the CubeSmart customer service line [protected]. I spoke with an agent over the phone that assured me a district manager would call. I still have not received a phone call. I ended up calling CubeSmart on Linebaugh again and was given the district manager's number this time. I have called almost daily leaving voicemails. My business partner with *** has also attempted to get this resolved with no luck.

I rent a storage unit at the facility at Folwer Ave, Tampa Florida in October and just moved here from North Carolina, sold my home and put my belongings in this secured facility as the company advertised and my unit was broken in, so I paid for the protection coverage and file a claim also file a police report, sent the protection company couple emails to provide them with the police report number and pictures of the items that was in my home, 75inch smart Tv, Maytag Commercial top loader Washer & Dryer these were items that cost over $3000.00 but if I add my husband yard tools and other tools that would be another $2000.00 and they stated that they only cover up to $3000.00. I sent the CEO of the company a email and someone out this office called me about the issue and I called back and left a message with the representative about my ordeal and stated that I think someone at this facility is breaking into customer units because my whole lock was removed and the only way you can do this unless you have a key because the lock stays with the key also they know exactly what they wanted because they came in and took those items because I had a $2500.00 Alien computer in a crate that wasn't taken and the day we found the storage broken in it was no one at the office and my belongings were compromised so we had to take out items like my computer then the next day someone was there to give us a new lock. I'm so upset about this whole ordeal and still have things in there but cant move them until March, 2022 this is when my place is ready, seeking resolution from this company.

My storage unit was burglarized 2/24/22 Made police report, gave itemized list, didn't have random pictures of my belongings uselessly stored anywhere. Although i did give them the serial nmbr for 1 of my 2 tvs that were taken. Received what they felt i was entitled to which was $450 settlement. For trusting them with my family and I property. Also had insurance.. so after i signed and sent it back. I was told 2 wks for processing.. Haven't received anything back from them since. As attached will show. I was told by the officer, this is a regular for this location. Why would you have the storage units protected by chicken wire... "Chicken wire"!"The onsite manager stated they just had all their chicken wire redone maybe 2 wks prior to mine being invaded. So they walk atop the units to see what's valuable..cut the wire... Break lock from the inside... Officer believes that this is an inside job. Went back to remove the remainder of my belongings, (I believe a week later) & the chicken wire was still as it was when it was burglarized. So please rent here if you don't want your belongings protected. The officer and I were told by the onsite mgr that there are no cameras on any of the storage units ...only ones are pointed at the elevators... upstairs and downstairs. I just want justice and proper reimbursement for mine and my family belongings. (Your value of something isn't the same as someone else's value of their personal property.) And to stop making excuses to my son as to where his television set is. At the same time warn others of my personal experience. Thank you. Eagerly awaiting a response.

I had a 5x10 storage unit rented at the StoreSpace facility in Hilliard Ohio, beginning early October . The first 3 months was a half price off special, then in January 2022 it increased to $26.00 plus $1.00 admin fee and tax. On Jan 30, 2022, I received by email a notification of a price increase to $70.00 a month starting March. I contacted the local office and asked for explanation, and followed up on Feb 3, 2022 with an email that I could not accept that price and informed I would terminate the rental at the end of February. February 3 was more then enough notice (10 days notice is required per the StoreSpace agreement papers to cancel service). The local office responded by email that as long as I was vacated out of the unit by Feb 28, 2022, I would not be billed. In mid-February and the Monday or Tuesday of the following week, I cleared out unit completely. The on-site clerk was outside the building and I spoke with her, stating I was finished with the unit, and gave her my unit *** Today March 2, 2022 I looked at my bank account on-line and see StoreSpace charged $70.95 onto my debit card on file. I called the local office and spoke to the same employee I believe, and requested that I be refunded, or I would be contacting the Complaintsboard.com. She looked up my account to see the status, but did not confirm if it was a mistake or how long it would be to resolve. Their website shows their office is closed on Wednesdays, so here I am contacting Complaintsboard.com to get the complaint started. I am attaching the email communications showing when I informed them to terminate service and their following replies and instruction.

My girlfriend opened a complaint that was closed as she is not on the lease of the storage unit. I'm continuing this complaint to reach a well-deserved resolution. The location we rented from is the Madison Ave location in Indianapolis. Our storage unit has been broken into TWICE. The first time, the business completely denied it being a possibility and the staff member working told us not to call the cops. We moved units. This second time, a new staff member is telling us that our unit was broken into because of the lock we had. This lock is the lock system provided by the business. Everyone else is on a cylinder lock system, except for us and a few others. We were compromised because of a lock this location provided to us. We are at our wit's end. We have paid for this service for a year and have had our things stolen TWICE. What service are we paying for if our things can be stolen without repercussions? The building itself is completely insecure. The cameras do not work well and people can enter the building easily. They have a massive issue with vagrancy and we have seen people living in some of the units - we even saw a man bathing out of a bucket. The only money this company spends is on the contracts they write to protect themselves. They do not spend money on the quality of their service. They do not spend adequate money on pest control and security systems to assure that their patrons are provided the proper security in storing their items. Attached are photos of our unit the first time it was ransacked (we had packed our things nicely and taped up boxes), the lock on our unit, and evidence of mouse poop on our things. We've also attached a detailed description of the events that have unfolded thus far.

My storage unit goes up for auction at the end of the month. I have had this storage unit for two years. I was set to have all of my stuff moved out of the unit by the end of December. The closer to the back of the unit we the more I noticed everything I owned was covered in mold. The items in the back of my unit, including my brand new couch and desk, were completely covered in mold. This occurred on the last day of December. The business was closed due to New Years Eve and I did not know what to do about all of my stuff that was ruined so I left it to discuss with the manager. I had already unknowingly carried mold into my home from the previous truck loads of my items we had gotten out of my unit. I contacted the manager and explained my situation but she charged me for another months storage even though I had explained why there were a few items left in the unit. The month of January I tested positive for Covid and was unable to get anything done about my unit. I explained this to the same manager as well and she responded by charging me a second month. This month my father passed away and when the manager contacted me she said the only way I could get what little bit of my stuff there was left in storage I could salvage was to pay $230 before the end of this month or everything I had left in there would be sold. I want to go through the last little bit of my stuff, take pictures of the damaged items for insurance, and haul off everything to the dump that is covered in mold. I do not have the amount she is wanting me to pay. Considering my items would have already been moved were they not covered in mold due to moisture in your storage units I would like for the remainder of my bill to waived so I can have access to what little there is left to handle and file my insurance claim over all of my ruined property. This is a very time sensitive problem seeing as to how they are auctioning my unit at the end of the month.

I have a storage unit where, a few months ago, it was burglarized. The thieves bought a lock identical to mine, a master lock available widely, and swapped it after cutting mine. I needed Gary, the store manager, to remove the fake lock. Initially, he mentioned a fee, but I postponed to gather funds. After consulting my daughter for bolt cutters, I returned, and Gary agreed to remove the lock for free. Upon his departure, I noticed my belongings in disarray and items missing. My daughter, who also stored items there, confirmed the theft. We documented everything, including a footprint and the burnt packaging of the replacement lock. I filed a police report, itemized the stolen goods, and submitted a claim to TPP, presumably the insurance company. After persistent follow-ups, my claim was denied due to the lack of evidence of forced entry. I'm frustrated as this implies I'm dishonest, and my request to view April and May's surveillance was denied, claiming no cameras cover that area. This isn't the first break-in at this facility, and I'm left uncompensated for my stolen property.

I purchased their insurance their indoor storage unit flooded and caused water damage to 2 of my personal belongings. Insurance company unresponsive I was renting a storage unit from this place, contract began back in mid September. We were renting the unit due to moving. We chose this facility because their units were indoors, we felt our belongings would be protected. Upon signing up for the unit, they asked what items we would have in this unit, i let them know the majority of it would be furniture. They asked if i wanted their insurance or if i had my own, i told them i had my own but i had to bring in proof, i was unable to do so at the time due to us moving so i paid for the insurance they offered, which was fine, it was an additional $12.00 a month. We were going to the storage unit consistently, as we were dropping off our household goods for our move. After a few trips, we noticed the unit next to ours was not rented and the door stayed opened. We were curious as to why but did not ask. Our moving date was pushed back by a month, so there were 2-3 weeks that we did not go to the unit. When we returned after that period, we noticed the unit next to ours that always had the door opened had about an inch of standing water, which we could tell was seeping under the wall into our unit. We open our unit, and sure enough there was about an inch of standing water in our unit as well. I called the Manager, she came out to try and help us but had nothing to offer. She had one other unit opened but it too looked like it had previous water damage. I was not comfortable moving all of my belongings to another unit to potentially have this happen again. Thankfully, a couple was moving out and they let us move in to their unit, we looked it over and it was dry and did not look like it had previous water damage. This was the storage units mistake and they were unable to provide any help to help move my belongings in the unit. I had to recruit my cousin, whom also had to work in addition to me taking the day off, to come and help me move these items. It took us half a day as the unit was full of my and my family's stuff. We had several totes sitting in water, and two large items- a solid wood trunk that was made for my daughter at birth- this item cost my parents $500.00 and a solid wood china hutch with electrical/lights on top so you can see through the glass doors. Both items have so much water damage they are warped and i can not piece the hutch back together. I asked Bonnie, the manager about the insurance and she did not seem too confident in it but she tried to help me. We started a claim. The insurance center emailed me asking for the documents i had already given to Bonnie. Bonnie got in touch with the insurance and they started the process back in mid October. On 11/11, i asked for an update- no one was able to give me one, but Bonnie gave me a link to view my claim status. I had to have a ref/routing # that i didn't have. Bonnie had to get it from the insurance company for me. When looking it up, they were requesting pictures, they had already been sent. I called the insurance company several times and left several voicemails, no one answers or returns your calls. I also emailed the insurance gal back, the email comes back "undeliverable" this has been going on for a month now and i have no further information. I now have no way to communicate with them as they do not return calls nor receive emails. I would like this resolved in a timely manner and my valuable family items replaced as i was told they would be by the insurance that I paid for.